Frequently Asked Questions regarding Onboarding to Infosys

and To-Do list

Index:

1. iConnect……………………………………………………………………………....….Page no 2
2. Login and CCD...……………………………………………………………………….Page no 5
3. Launchpad…………………………………………………………………………….…Page no 9
4. Module on Information Security………………………………………………Page no 10
5. Opening a Salary Account………………………………………………………..Page no 11
6. Nomination Forms…………………………………………………………………..Page no 12
7. Leave and Attendance………………………………………………………….….Page no 13
8. FAQs post Induction...……………………………………………………………..Page no 14
9. Other important tasks……………………………………………………………..Page no 15

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 1. iConnect

As you will be using personal laptop, you can use iConnect to login to Infosys and continue with Infosys
processes. You can follow the below process to get onto Infosys network.

1. Using Chrome or Internet Explorer, the employees has to open IConnect link –
https://iconnect.infosys.com

2. In the below login screen, click on “Change Password”

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 Conditions for password.
1. It should be minimum of 8 and max
of 20
2. It should contain Alpha, numeric and
special characters
3. It cannot contain any part of your
name.
4. It cannot contain number in series
like 2345, 9876
5. It cannot have repetitive numbers
like 3333, 55555
6. Server will remember 12 passwords
– Not applicable for new employees
but need to know

3. Below screen appears. Employees must key in login ID followed by @ad.infosys.com OR login ID
followed by @infosys.com in the “User Name” field. Example [email protected] /
[email protected]

4. Once password is changed successfully, please wait for at least 30-40 mins for password to
reflect in all our infrastructure servers.

***Do not Try next steps if you have not received temp Multifactor Authentication (MFA) pin on
personal ID***

5. After 40 minutes, open the iConnect page again to start resetting the MFA PIN. By default, all
new employees registered from helpdesk team will be enabled to authenticate MFA with phone
call.
a. Open the page https://iconnect.infosys.com
b. Provide login ID in user name field like abc_def and changed password in Password field
and press Log On as shown below

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 c.
d. Please keep first time PIN received from Infosys handy before clicking on “Log on”

6. Phone Call will be initiated from Microsoft for authentication.

7. Ensure receive the call, key in the PIN received on personal email and click on “#” to confirm.
8. If in the call if message says, “PIN has been expired”, please follow the guidelines over the call to
change the PIN
a. Do not give sequential numbers
b. Do not provide the same PIN provided by Infosys helpdesk team
c. Do not use any previously used PIN – May not be applicable for new joiners
9. You will receive announcement saying the authentication was successful and call will get
disconnected.
10. You will be logged in iConnect system as shown in the below picture

11. If employees could not see the applications, they can add the applications by searching on the
top. Some of the common applications which can be used are
a. Outlook
b. Skype
c. Webapps
d. Sparsh
e. InfyTV
f. MFA
g. Telephone
h. Change Password

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 2. LOGIN and CCD
Q: What are minimum system requirements to connect to iConnect

A: You should have the below minimum requirements to connect to iConnect

Operating system: Windows 8.1 or above
Antivirus: Any good antivirus updated with latest signature
Browsers: Microsoft Edge, Chrome (latest version), Mozilla Firefox (latest version)

Q. Do we need Password and MFA PIN to login?

A. Infosys uses two factor authentication method to ensure secure authentication. You need to
remember both password and PIN to login to Infosys network.

Q: I have not received password or PIN

A. Infosys password will be sent to mobile numbers provided at the time of onboarding as SMS and
Multifactor Authentication PIN (MFA PIN) will be sent to personal email ID. Email for PIN will be sent
from [email protected]. Please check for junk/spam email folder in your personal email box if you
have not received yet.

Q: Every time I login to iConnect page, I keep getting calls from Microsoft (MS). Is it an accepted
behavior?

A. When we board onto Infosys network for the first time, we register on MFA for Phone Call. Due to
this reason, you will get call from MS. You can change the option using MFA portal later. For the first few
days do not change the option until you get used to our system.

Q: I could change my password. But When I try to login again, it is not accepting the new password.

A. You need to wait for at least 30-40 mins before you try the new password.

Q: When I provide User Name and Password, I get call from Microsoft for MFA authentication. When I
receive the call, it prompts me to key in PIN. When I key in the PIN received from Infosys, it says my
PIN expired. What should be done?

A. First time when we set the MFA pin from CCD, it will be set to change at next use. You need to wait
for the prompt to key in new PIN. Follow the guidelines provided earlier to change to new PIN.

Q: I could change my MFA PIN successfully. But the iConnect page says, “Incorrect User Name and
Password” What should I do now?

A. After changing your PIN, you may face the above issue as the PIN may not have reflected to other
infra servers. Kindly try after 15 mins.

Q: On the iConnect page, I provided user name and password and clicked log on. I got call from
Microsoft to which I provided my PIN and it was successful. But after some time, the iConnect page
says, incorrect User Name or Password.

A. This is due to MFA PIN not replicated to all infra servers. Kindly try after 15 mins.

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Q: Once I login to iConnect, I am getting the below message. What should I do.

A. Please click on “Click here to Continue”

Q: How can I add apps to favorites.

A. it will get added automatically to Favorites as and when you access the applications from Apps.

Q: When I click on some applications, it is downloading some files. What should I do?

A. Install Citrix receiver from www.Citrix.com . On the other hand, you can even change the option to
use lite version of Citrix.

1. Click on your name on the top right corner of iConnect page and select “Change Citrix Receiver”
2. On the window which appears click on “Use light version”
Step1 Step 2

Q: I still have some technical queries. How can I get it clarified?

A. Please reach out to India Support Center (ISC) on the below number.

<Area Code>-3355-4639. For Eg: 044-33554639, 080-33554639, 0821-33554639

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Q: Below message is displayed when I login to iConnect. What should be done.

Basically, we are verifying your laptop for basic health check. Please download the file and re-login to
iConnect. Once it verifies the health of the system, system will login automatically. You can still click on
“Skip Check” to skip if it is already verified earlier.

Q: I am getting Access denied when logging into iConnect.

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Q: I am getting error as “Failed sending epaq”. Any solution around this?

Ans: Please use different browser and connect

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 3. LAUNCHPAD

Q. Some of my details are missing on Launchpad. What should I do?

A. Please send a mail to [email protected] and report the missing/inaccurate details.

Q. How do I register for NSR?

A. You can check the website> http://www.nationalskillsregistry.com .Registering is compulsory. Try to

Complete your biometrics too if POS available nearby. You could use the registration number, pay up
the necessary fees either online or at the kiosk. You would need to submit your picture as well at the
kiosk.

Q. Post registration of NSR, how do I get the Biometrics done as I am unable to do so due to lockdown

A. If you care facing issue while completing the Biometrics during lockdown, please ensure you complete
all the other steps for NSR and you may get the Biometrics done at a later stage post joining.

Q. What can I do if I am unable to produce the relieving letter for my immediate previous
organization?

A. If you are unable to produce a relieving letter, you could upload your resignation acceptance letter
approved by the HR of your immediate previous company on to Launchpad. This should not be system
generated. Once you receive the relieving letter, you can upload it directly on E-docket. PFB link to
Edocket: http://iscls2apps/HREDOC/MyDocket/ShowEmployeeDocket

Q. I do not have a passport while joining. What can I do?

A. As one of the mandatory requirements, Infosys requires you to have a passport and upload the same
on Launchpad portal. If you do not have one currently, we request you to apply for one. Once you
receive the passport make sure it is uploaded in the Employee docket in Sparsh at the earliest. PFB the
link: http://iscls2apps/HREDOC/MyDocket/ShowEmployeeDocket

Q. I have not uploaded my bank details on Launchpad. Till when can I do the same?

A. You can update the account details on LP within 3 days from now, if you are unable to do so within 3
days, the details can be updated on Sparsh once the account is activated. PFB the link:
https://iscls2apps.ad.infosys.com/HMYPlus/aspx/bank/HMYPlusBank.aspx

Q. I am opening a new salary account. Can i update the details on Launchpad once the account is
opened?

A. You may directly update these details on Sparsh once your salary account is opened. You may refer to
this link: https://iscls2apps.ad.infosys.com/HMYPlus/aspx/bank/HMYPlusBank.aspx

Q. I don’t have one of my documents that was to be uploaded on Launchpad currently and will be
getting it after 2 weeks. How do I upload it then?

A. You will be having access to Launchpad only till 3 days post joining. If you want to upload any
documents post that, you may do so directly on E-Docket.

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You may follow this link http://iscls2apps/HREDOC/MyDocket/ShowEmployeeDocket

4. Module on Information Security

1. Please go through the information security module on iSAFE portal.

Path – Go to Sprash > Webapps > iSAFE or follow the below link:

https://isafe.infosysapps.com/User/Index.aspx

5. Opening Salary Account

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- AXIS Bank: The employees with joining location as Mys (Mysore), CHD(Chandigarh),
MOH(MOHALI), TRVM (Trivandrum) & BBSR (Bhubaneshwar) locations can avail Axis Bank Salary
Account option.

Contact Person: - Infosys Campus Branch head – 8095327881, email id:

[email protected]

Sathish Shetty, Mob no: 8497891337, email id: [email protected]

Kiran N, email id: [email protected]

- ICICI Bank
Click on the link to open an account in ICICI and then follow the below steps:
https://buy.icicibank.com/savings-account/product?ius=UWYV00289UW&iup=SALE1CE1X1

Open an ICICI Bank 'Insta Save Salary Account' online, instantly from anywhere,
anytime.

Contact Person: - Ashutosh Gupta, Mob- 8924819901, Email id:

[email protected]
Shobha, Mob– 8310648971, Divakar, Mob– 8095255294,

Escalation Level 1: Chetna Khanna, Mob- 7304914638, email ID:

[email protected]

Please mention salary Referral code:477447,407227, 378772 in the reference code

field so that your account can be tagged to your corporate and regularized for
completion of KYC norms.

STEPS TO OPEN AN INSTASAVE SALARY ACCOUNT

1. Enter personal details and PAN details

2. Complete Aadhar authentication (OTP will be sent on mobile number

linked with Aadhar)

3. Select corporate name

4. The account will be generated instantly

5. At the end complete the video KYC

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 6. Share the account number with HR representative

7. The Debit card will be delivered in 7-10working days

- Update Bank Account Number- Kindly update the bank account detail before 20th which is a cutoff
date for payroll.
Path: (Sparsh>Harmony >My Finance>Bank account details)

6. Nomination Forms:

Q. Who can be the nominees?

A. Employee can nominate their parents or spouse. Siblings not applicable.

Q. Should any of the terms and conditions to be striked as per the requirement?
A. We suggest not to strike any of the terms and conditions. Employees can fill in their details and
submit.

Q. What should be the proportion under nomination?

A. Employee can decide to share the proportion of share (out of 100%) among the nominees.

Q. In form F (Gratuity Nomination form) point no 5 what date has to be mentioned?

A. Employee can leave the point blank.

Q. In form F (Gratuity Nomination form) statement section, department and post held with..
What needs to be filled?
A. Employee can leave these points blank.

Q. What should be the place and date fields in all the forms?
A. Employees joining location and date of joining to be mentioned.

Q. How to fill Witness column?

A. In current COVID situation, employee can leave it blank. But ideally signature of witness is
mandatory.

Q. Is it mandatory to fill Declaration by employer section?

A. No, it is not necessary to fill this section.

Q. What should be mentioned in declaration form 11 under KYC column?

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 A. In the KYC section, employee must mention
• Aadhar number along with copy of Aadhar card to be attached.
• PAN card number
• Bank account details which is provided to Infosys.

Q. International worker in form 11?

A. Employees can mark as “No” for international worker.

Q. What details to be mentioned in Form 2 point 6 Account number?

A. Employee can leave the section blank.

Q. Is superannuation form mandatory to be filled?

A. This is applicable for JL 6 and above. If you are note sure of your Job level, we suggest you to
complete all the documents. We will consider it for the applicable employees.

Q. How do I transfer my PF from my previous organization?

A. Employee can initiate transfer after 60 days from the date of joining Infosys. They can transfer
online. Incase any issues while transfer; they can raise AHD under retirals team for support.

Q. From where do I get previous employer UAN and PF details?

A. Refer previous employer payslip.

7. Leave and Attendance:

R. Where can I view all the Infosys policies?

i. All the policies can be viewed on the Infosys policy portal.
Path: Sparsh>My Infy>Policy Portal or you may follow the link:
http://policies/Pages/default.aspx

Q. What are the Leave and Attendance policies in Infosys:

i. We have only one type of leave called earned leave. To get more details about the leave policy,
Loss of Pay, Comp Off, Advance leave credit, Leave lapse. Refer to the below policy. Know your
TPD manager who will be your approving manager when on Bench.
Path: Sparsh>My Infy>Policy Portal>India Leave or follow the below link:
http://policies/Pages/Leave-India.aspx

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 Q. How do we mark our attendance during Induction?
A. Your attendance for DOJ has been taken care of by the team. You do not have to apply for
attendance on the first day

Q. How do we put attendance post DOJ (during lockdown):

A. Post your DOJ, please contact your BPHR (Unit HR) for details on applying WFH/OD on InfyME or
Sparsh. Let them know if there is any case of status unknown or LOP where you missed applying
WFH/OD.
Path or applying Work from home: Sparsh> Harmony> Attendance Information>Work from
Home> Apply for Work from home.
You can also follow the below link:
http://iscls2apps/Attendance/aspx/WFH/AttWorkFromHomeSubmit.aspx

8. FAQs post Induction

Q. I haven’t received any agenda post Day 2. What are we supposed to do?

A. You would be receiving your BPHR details in a mail from the Launchpad team on the 2 nd Day of
Induction. Please drop a mail to your BPHR or call them on their number as mentioned in the mail. They
will help you get onboarded into the unit and will guide you on the further process. In case you have not
received the mail by EOD on day 2, please drop a mail to the Launchpad team on
[email protected]

Q. I have received ‘Complete your onboarding formalities Part 2’ mail from the Launchpad. What
should I do?

A. The part 2 email consists of 6 Finance related documents that are pre filled as per information
provided on Launchpad by you. These documents are in editable format. If you want to make any
changes to it, please do so and refer to the instructions mentioned in the email. Please enter your
employee number wherever asked and paste a scanned image of your signature in the ‘employee
signature’ column. You can send it to [email protected] within 48 hours of receiving the
mail.

Please ensure that you have authenticated on Launchpad and the generation of this form is dependent
on authentication. If you have authenticated, and still not received, please drop a mail to
[email protected] mentioning the same.

Q. We have received Part 1 and Part 2 documents from Launchpad team. Shall we take a print out of
these and send it back?

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A. These forms are shared in editable word doc format for the candidates’ ease and to avoid multiple
actions of taking a print, filling it up, scanning again and then sending it to the teams. If required,
changes can be made in the word docs and shared post that.

9. Other Important tasks (To be completed as soon as Induction is over)

1. Pulse Survey: Please fill the survey/feedback on onboarding process on Launchpad. You will be
receiving Launchpad notification on Day 2 of your joining. Please do share your feedback.

2. InfyMe Setup on Mobile: Download Intune company portal from Play store or App Store. Login
to the portal using your newly set password and authenticate using MFA (if MFA not setup, then
follow the instructions to set MFA). Post login to Intune Company Portal, InfyMe, MS Outlook,
Skype etc. can be accessed from your mobile phone.
Note: The setup doesn’t not erase any existing data from you mobile.

3. Update Infosys Directory System- Kindly update your current building and posting location in
directory within 48 hours of logging into the system. Path: (Sparsh>Webapps> Directory System)
or you may follow the link: http://iscls1apps/INFYDIR/

4. Update PAN Card Number- Kindly update your pan card details, as it is linked to your bank
account. Path: (Sparsh > Harmony > My Data>Pan card Details) or you may follow the link:
https://iscls2apps.ad.infosys.com/HMYPlus/aspx/Personal/HMYPanDetails.aspx

5. Update Passport details- Kindly update your passport details within 6 months or else your
confirmation might get delayed. Path: (Sparsh > Harmony > Personal Data>Passport Details) or
you may follow the link:
https://iscls2apps.ad.infosys.com/Edsplus/aspx/personal/EDSPlusPassport.aspx

6. Give SAQ- Security Awareness Quiz- SAQ is mandatory which must be given within 1 month of
joining. You would also be receiving daily reminders for this. You need to score a minimum of
70% to clear this quiz in maximum of 3 attempts.
Path: (Sparsh> Webapps>Awareness Quiz tools>SAQ) or you may follow the below link:
http://iscls4apps/aqt/userpage/userhome.aspx
SAQ quiz can also be taken over InfyMe application.

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7. Raise a request for Bus Pass- Bus pass is issued on 1st of every month, Kindly, raise the bus pass
request in Sparsh. This service can be availed once the DCs are functional.
Path: (Sparsh> Harmony> Facilities and Services>Admin>Transport bus pass) or you may
follow the below link:
https://iscls2apps.ad.infosys.com/TransportHarmoney/aspx/user/TranUserPassRequest.aspx

8. Update Dependent List- Kindly update the HIP (Health Insurance Plan) & Dependent list for claims
and reimbursement.
Path: (Sparsh>Harmony> My Data>Dependent detail) or you may follow the below link:
https://iscls2apps.ad.infosys.com/Edsplus/aspx/personal/EDSPlusDependentDetailsNew.aspx

9. Update E Docket- Kindly update the mandatory documents within 6 months of your joining in
Edocket to avoid any delay in confirmation. Path: (Sparsh > Webapps> Edocket) or you may
follow the below link: http://iscls2apps/HREDOC/MyDocket/ShowEmployeeDocket

10. CCD- Computer and Communication Division- You need to raise and AHD under below path if
you need any help on hardware and software.
Path: Sparsh>Webapps>AHD>CCD or you may follow the below link:

11. Change any Personal Data – like Name, information that is incorrectly reflecting on Harmony.
You need to raise AHD under below path
Path: Sparsh>Webapps>AHD> Human Resource>Employee Information
Management>Personal Data. or you may follow the below link:
http://isgenapps/OneclickAHD/OneClickAHD.aspx?DeptID=1000160

12. Experience Next Portal – This is a portal especially for new joinees where they would have a
Things to Do and list to relevant policies like Leave policy. This is a one stop shop for all new
joinee related queries.
Path: Sparsh > My Infy > Experience Next

13. ID Card Collection – While entering into the campus for the first time, you may display a govt.
issued photo ID card and tell your employee number to the security personnel. They will issue
you a temporary ID card, which will be valid for the day. You may collect the physical ID card
from the ID card Cell at your joining location DC.

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