DATA SHEET

CA Unifed Infrastructure Management

for SAP
At a Glance
CA Unified Infrastructure Management (CA UIM) for SAP enables your IT teams to proactively monitor and manage
service levels of your SAP implementations, including SAP ABAP, SAP HANA and SAP NetWeaver. The solution delivers
insights that help prevent downtime and ensure SLA compliance, offering detailed quality-of-service metrics,
comprehensive usage metering, service-centric insights and sophisticated alarms. By offering dashboards and
templates and comprehensive coverage of SAP and non-SAP systems and services, the solution helps make it fast and
easy for administrators to gain maximum benefits from their monitoring implementation.

Key Benefits/Results Business Challenges

SAP is at the heart of many organizations’ most mission-critical business processes. If SAP
• Speed issue resolution. Gain deep,
systems, databases and supporting IT infrastructure are not functioning optimally, critical
actionable insights into SAP infrastructures
and the services running on them, so your business functions—such as order-to-cash or financial close—can slow down or even
staff can spot and address issues faster. become completely unavailable.
• Reduce cost and complexity. Leverage Performance issues need to be spotted and addressed quickly, before internal or external
unified views for monitoring the
user experience suffers. However, identifying performance issues across multitier SAP
performance of your SAP and non-SAP
environments, so you can eliminate the implementations can be time consuming and challenging. To effectively troubleshoot
need to manage multiple tools. issues within complex SAP environments, administrators need a comprehensive view of
• Boost operational efficiency. Use
relevant performance metrics from across all the tiers within SAP implementations and
preconfigured monitoring templates and related, non-SAP infrastructure elements.
dashboards to reduce administrative effort
and complexity. Solution Overview
With CA UIM for SAP, IT teams can gain the comprehensive, actionable insights they need
Key Features to optimize performance and service levels of their SAP infrastructures and their entire IT
environment. The solution can monitor health and performance of SAP instances, database
• Comprehensive coverage. Track relevant
instances and file systems. CA UIM provides a holistic view of SAP environments and helps
performance metrics from across all the
tiers and elements in an SAP environment. IT teams detect problems before they affect end users.

• Out-of-the-box templates and CA UIM provides a unified console that enables users to see alerts when issues arise,
dashboards. Gain the capabilities you need diagnose and troubleshoot problems, track trends and plan for future capacity needs. In
to quickly and easily monitor SAP ABAP,
addition, the solution provides built-in service level agreement (SLA) reporting that allows
SAP HANA and SAP NetWeaver.
IT organizations and service providers to track compliance with service levels and gain the
• SLA and trend reports. Monitor insights they need to avoid SLA compliance breaches and financial penalties.
performance against SLAs and analyze
historical data to find the root cause of CA UIM delivers a number of features that offer rapid time to value and boost staff
issues and better plan for future needs.
productivity. The solution equips administrators with preconfigured templates for
• Unified Monitoring. Monitor SAP and non- monitoring SAP ABAP, SAP HANA and SAP NetWeaver. The solution features out-of-the-box
SAP infrastructure through a single console health and performance dashboards that give users immediate insights into
for better productivity and faster resolution.
SAP environments.
• Data security and regulatory compliance.
Use CA UIM to connect to the SAP system CA UIM is not just an SAP monitoring tool. The solution allows teams to proactively manage
with a dedicated SAP authorization profile, performance of their entire IT infrastructure—including big data technologies and cloud
so you can guard against unauthorized environments like Amazon Web Services—through a single, unified view and architecture.
access to business data.
With these capabilities, CA UIM reduces cost, complexity and mean time to repair.
CA UNIFIED INFRASTRUCTURE MANAGEMENT FOR SAP

Critical Differentiators CA UIM provides intuitive, comprehensive visibility into SAP environments, including
Comprehensive coverage: With CA UIM, dynamic SAP HANA deployments.
you can monitor the health and
performance of the IT landscape, including
SAP instances, database instances and file
systems. The solution collects key metrics
for availability, exceptions, performance,
utilization, capacity, resources and users.

Historical views of performance: Because

CA UIM stores performance data over time,
IT administrators gain a baseline of normal
SAP performance across network, storage,
operating system, database and ABAP
application tiers. When performance is
degraded by cyclical workloads, such as
processing associated with quarterly
financial close, IT teams can more easily
spot trends and proactively manage
performance, for example by increasing SAP performance trace transactions: SAP HANA monitoring: With CA UIM, you
capacity or rescheduling jobs to CA UIM can track several critical SAP can gain comprehensive monitoring
alleviate bottlenecks. performance trace transactions, including visibility of SAP HANA infrastructures,
update requests (SM13), SAP system including services, resource utilization,
SLA management: CA UIM features
performance (ST03), work processes backups, connections, blocked transactions,
integrated capabilities that enable you to
overview (SM50), system log message threads, schemas, merge statistics,
easily create reports and alarms on SLAs for
(SM21), SAP memory (ST02), application replication and log statistics.
your SAP infrastructure and related services.
server instance overview (SM51),
SAP NetWeaver monitoring: CA UIM
Intelligent alarms: The solution offers transactional RFC (SM58, SMQ1, SMQ2,
enables IT teams to monitor the status and
sophisticated alarm functionality that SMRQ, SMQS), queued RFC (SMQ1, SMQ2,
performance of the Java™ services and
enables fast, effective response when issues SMRQ, SMQS), CCMS (RZ20), background
kernels that are an integral part of the SAP
arise. CA UIM features dynamic thresholds jobs (SM37), SAP database server monitor
NetWeaver system.
that minimize false alarms and improve and administration (DB02), DBA planning
staff productivity. The solution offers calendar (DB13), database operation log
granular, automated alarm routing policies (DB14), gateway monitoring (SMGW),
and integrates with leading service printing—spool errors (SP01/SP02), logon
desk systems. groups (SMLG), database summary (ST04),
SAP connect: send request status (SOST).

For more information, please visit ca.com/uim

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