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    Updated CV of Debojjal Gupta 2021

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    Rishabh Gupta
    Debojjal Gupta has over 7 years of experience in customer service, safety management, and cabin crew operations. He is skilled in ensuring customer satisfaction, maintaining safety procedures, and handling administration functions. His objective is to obtain a middle level role utilizing his knowledge and experience in customer service, safety management, and team leadership.

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    Updated CV of Debojjal Gupta 2021

    Uploaded by

    Rishabh Gupta
    36 views2 pages
    Debojjal Gupta has over 7 years of experience in customer service, safety management, and cabin crew operations. He is skilled in ensuring customer satisfaction, maintaining safety procedures, and handling administration functions. His objective is to obtain a middle level role utilizing his knowledge and experience in customer service, safety management, and team leadership.

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    Debojjal Gupta has over 7 years of experience in customer service, safety management, and cabin crew operations. He is skilled in ensuring customer satisfaction, maintaining safety procedures, and handling administration functions. His objective is to obtain a middle level role utilizing his knowledge and experience in customer service, safety management, and team leadership.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    36 views2 pages

    Updated CV of Debojjal Gupta 2021

    Uploaded by

    Rishabh Gupta
    Debojjal Gupta has over 7 years of experience in customer service, safety management, and cabin crew operations. He is skilled in ensuring customer satisfaction, maintaining safety procedures, and handling administration functions. His objective is to obtain a middle level role utilizing his knowledge and experience in customer service, safety management, and team leadership.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    DEBOJJAL GUPTA

    Mobile: +91-9830664567/6289873825 ~ E-Mail: [email protected]

    JOB OBJECTIVE

    In quest of challenging middle level assignments to provide knowledge and industrial exposure gained in the
    domains of Administration/ Customer Service/ Safety Management with a growth oriented organization
    (Airlines/ Cruise/Hotels/ MNCs) and ensure e profitability by making optimum utilization of the resources.

    PROFILE SUMMARY

    • 7 years of experience in Customer Service, Safety Management, Cabin Crew Operations and Team Management
    • Adept in making announcements on behalf of the pilot and Attending to their queries on the flight
    • Competent in ensuring that safety procedures are correctly followed in case of emergency situations
    • Capabilities in handling general administration functions for smooth functioning of the organization
    • Skilled in ensuring customer satisfaction by maintaining excellent standard service
    • Adroit in devising significant solutions & implementing Safety Management for maintaining sound
    environmental conditions
    • An effective communicator with excellent planning and analytical skills

    CORE COMPETENCIES

    Cabin Crew Operations


    • Carrying out pre-flight duties including checking the safety equipment and ensuring the aircraft is clean & tidy
    and information in the seat pockets is up-to-date
    • Welcoming passengers on-board, directing them to their seats, informing passengers of the aircraft safety
    procedures and checking that all passenger seat belts / galleys are secure prior to take-off

    Customer Relationship Management


    • Augmenting customer satisfaction level by on-time delivery, monitoring complaints and providing
    efficient services
    • Resolving customer grievances and issues for maximizing their satisfaction

    Safety Management
    • Developing safety plans and overseeing the implementation of the same as per the guidelines
    • Preparing safety management guidelines for improved safety culture

    SALES: Goal oriented and exceeding weekly targets

    ORGANISATIONAL EXPERIENCE

    Aug’06 to Feb’07 Sarovar Group of Hotels, Kolkata as Sales Executive


    • Managed sales call for outbound properties (domestic) and area Park Street

    Feb’07 to Nov’11 Kingfisher Airlines, Kolkata / Mumbai (in 2009) as Cabin Crew In-charge
    Dec’11 to Jan’14 Spice Jet, Kolkata as a CCIC on Boeing 737-800, 737-900
    Dec’14 to Sep’15 Process developer synchrony Financial

    Apr’16 to Nov’20 Senior Cabin Crew till Aug’20


    Sales in Spice Merchandise Pvt Ltd
    Dec’20 till date Sales Manager in WhiteHat Jr(now under BYJUS)

    EDUCATION

    Pursuing MBA (HR) from Sikkim Manipal University


    2011 BBA from Sikkim Manipal University
    2006 Diploma (Aviation, Hospitality, Travel and Tourism Management) from Frankfinn, Kolkata

    PERSONAL DETAILS

    Date of Birth: 15th March, 1985


    Address: Swasti Apartment, BA-18, Deshbandhu Nagar, Baguiati, Kolkata - 700059
    Languages Known: English, Hindi and Bengali
    Passport No: P2567030
    Other Details: Valid License under DGCA, Computer proficiency.

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