_STRATEGIJA 202

5.
AGENCIJE ZA ZNANOST

202
I VISOKO OBRAZOVANJE
2021. – 2025.

4.
202
3.
202
2. _STRATEGY
AGENCY FOR SCIENCE
AND HIGHER EDUCATION
20

2021 – 2025
21
.
 PREDGOVOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 04
KONTEKST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 07
MISIJA, VIZIJA I NAČELA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
CILJEVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
DUGOROČNI CILJEVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
KRATKOROČNI CILJEVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
STRATEGIJA AZVO-A 2021. - 2025. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
STRATEŠKI CILJ_01: Očuvati i unaprijediti relevantnost vanjskog osiguravanja kvalitete u skladu s društvenim kretanjima . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
PODCILJ_1.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
PODCILJ_1.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
PODCILJ_1.3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
PODCILJ_1.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
PODCILJ_1.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
PODCILJ_1.6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
PODCILJ_1.7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
STRATEŠKI CILJ_02: Osnaživanje društvene uloge AZVO-a kao promicatelja kvalitete visokog obrazovanja i znanosti . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
PODCILJ_2.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
PODCILJ_2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
PODCILJ_2.3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
PODCILJ_2.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

02
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 04
CONTEXT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 07
MISSION, VISION AND PRINCIPLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
GOALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Long-term goals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Short-term goals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
ASHE STRATEGY 2021 - 2025 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
STRATEGIC GOAL_01: Maintain and improve the relevance of external quality assurance in line with social trends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
SUBGOAL_1.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
SUBGOAL_1.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
SUBGOAL_1.3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
SUBGOAL_1.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
SUBGOAL_1.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
SUBGOAL_1.6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
SUBGOAL_1.7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
STRATEGIC GOAL_02: Strengthening the social role of ASHE as a promoter of quality higher education and science . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
SUBGOAL_2.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
SUBGOAL_2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
SUBGOAL_2.3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
SUBGOAL_2.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

03
04
Razmišljajući kako započeti ovaj predgovor, prisjetila sam se poznate misli velikog In thinking about this preface, I was reminded of the famous words of the great Albert
Alberta Einsteina koja kaže da čovjek treba težiti vrijednosti, a ne uspjehu. Vrijednosti Einstein, that one should strive not to be a success, but rather to be of value. Values are
– kao nečemu trajnom, onomu što ostaje iza nas i što ostavljamo u naslijeđe novim something intransient, something that is left behind as a legacy to future generations.
generacijama. In 15 years since it was established, the Agency for Science and Higher Education
Tijekom 15 godina djelovanja Agencije za znanost i visoko obrazovanje možemo reći has indeed created a value, one that primarily relates to the quality culture in higher
da smo stvorili vrijednost koja se prije svega tiče kulture kvalitete u području visokog education and science. The first steps on this path were challenging, if not difficult, but
obrazovanja i znanosti. Prvi koraci na tom putu bili su izazovni, najčešće i teški, ali perhaps necessary in order to lay foundation of an effective system of quality assurance
iz sadašnje pozicije bili su nužni kako bismo ostvarili temelje učinkovitog sustava in the field of higher education and science.
osiguravanja kvalitete visokog obrazovanja i znanosti. We are at the beginning of a new and very important strategic period that brings new
Na početku smo novog vrlo važnog strateškog razdoblja koje pred nas donosi nove challenges. But first, let us briefly recap the work that has been done in the past five
izazove. No, prije toga osvrnut ću se ukratko na proteklih pet godina. Iza nas je uspješno years. We have successfully completed the first cycle of external evaluation of higher
proveden prvi ciklus vanjskog vrednovanja visokih učilišta u kojem su sva visoka education institutions, in which all higher education institutions in Croatia were
učilišta prvi put vrednovana po jedinstvenoj metodologiji i standardima. Provedena je i evaluated against common standards and methodology for the very first time. We
reakreditacija svih doktorskih studijskih programa, organizirali smo velik broj edukacija have conducted a re-accreditation of all doctoral study programmes, and organised
za visoka učilišta, nekoliko značajnih međunarodnih konferencija na kojima smo a number of workshops and seminars for higher education institutions, as well as
pozvali istaknute svjetske stručnjake iz područja osiguravanja kvalitete. Obnovili smo several important international conferences that included prominent international
status u ENQA-i, krovnoj europskoj udruzi za osiguravanje kvalitete, kao i u EQAR-u. quality assurance experts as guest speakers. We have renewed our status in ENQA,
Zahvaljujući projektu Unapređenje sustava osiguravanja i unapređenje kvalitete the umbrella association of European quality assurance agencies, as well as in EQAR.
visokog obrazovanja (SKAZVO), financiranom sredstvima Europske unije iz Europskog Thanks to the SKAZVO project (Improvement of quality assurance and enhancement
socijalnog fonda, proveli smo brojne aktivnosti, među kojima je i pokusna provedba systems in higher education), financed from the European Social Fund, we have
novog modela reakreditacije. Naime, na temelju iskustava iz prvog reakreditacijskog carried out a number of activities, including the pilot implementation of a new model
ciklusa, za drugi su ciklus standardi i sam postupak unaprijeđeni i usklađeni s također of re-accreditation. Based on the experiences from the first re-accreditation cycle, the
izmijenjenim i dopunjenim Standardima i smjernicama za osiguravanje kvalitete na standards and the procedure were improved for the second cycle, and aligned with
Europskom prostoru visokog obrazovanja, tzv. ESG-jem. Dok pišemo novu strategiju the revised Standards and Guidelines for Quality Assurance in the European Higher
(jesen 2020.), na polovini smo drugog ciklusa i u skladu s novim modelom vrednovali Education Area (ESG). At the time of writing of this strategy (autumn 2020), we are
smo više od polovine ukupnog broja visokih učilišta u Hrvatskoj. halfway through the second cycle, having evaluated more than half of higher education
I mi smo se, kao što je to slučaj i u ostalim područjima ljudskog djelovanja, tijekom institutions in Croatia according to the new model.

05
 2020. suočili s pandemijom bolesti COVID-19 koja je utjecala na dosadašnji način rada i In 2020, the COVID-19 pandemic affected us as much as it did the rest of the world - it
promijenila dosadašnje obrasce poslovne i privatne interakcije. S tim smo se okolnostima changed the way we conduct our work, as well as our business and private interactions.
suočili prilagodbom radnih procesa, vodeći brigu o sigurnosti naših zaposlenika i dionika, We faced these challenges by adjusting our work processes, by taking care of our
a nastojeći zadržati kontinuitet i kvalitetu poslovanja. Što se vanjskih vrednovanja tiče, employees and stakeholders, and by striving to maintain the continuity and quality of
to je podrazumijevalo primjenu tzv. mješovitog modela reakreditacije koji obuhvaća our operation. As far as external evaluations are concerned, this meant the application
provođenje online vrednovanja u kombinaciji s klasičnim načinom uživo. To je, uostalom, of a hybrid re-accreditation model that involves online evaluation combined with the
u skladu sa smjernicama ENQA-e o pandemiji COVID-19 u kojima je istaknuto da niti traditional on-site visit. This is in line with the ENQA statement on COVID-19 pandemic,
jedna europska agencija neće ugroziti svoju usklađenost s ESG-jem ako procedure which states that no agency will jeopardise their ESG compliance if they adapt their
prilagodi novim okolnostima. Ostale smo aktivnosti – poput sjednica različitih tijela, procedures due to the current circumstances. When the organisation of in-person
vijeća, povjerenstava i odbora te edukacija i seminara, a radi zaštite zdravlja i sigurnosti events was not possible, all other activities - meetings of various bodies, councils and
članova tih tijela i djelatnika AZVO-a, održavali na daljinu, kada ih nije bilo moguće committees, as well as trainings, workshops and seminars - were held online in order to
održati uživo. protect the health and safety of all involved.
Ova je Strategija nastajala u vrijeme pandemije koja nam je dodatno osvijestila This Strategy was developed during the pandemic, which made us even more aware
činjenicu kako je teško, pa i nemoguće, predvidjeti izvanredne okolnosti. Unatoč tomu, of how difficult it is, if not impossible, to predict such extraordinary circumstances.
fleksibilnost i spremnost da takve situacije vidimo kao prilike, a ne kao prepreke, pouka Nevertheless, the flexibility and willingness to see such situations as opportunities
je koju smo spremno prihvatili u planiranju budućih ciljeva i načina njihova ostvarenja. rather than obstacles, is a lesson we have chosen to accept in planning future goals and
Iako se Strategija izrađuje za relativno kratko razdoblje, važno je prilikom njezine izrade ways in which to achieve them.
gledati izvan vremenskog okvira na koji se ona odnosi, odnosno, važno je jasno vidjeti Although this Strategy is made for a relatively short period, it is important to look beyond
gdje kao institucija želimo biti i nakon toga, u kojem se smjeru želimo razvijati, što želimo the time frame to which it refers, i.e. to envisage where would we, as an institution, want
biti. Jasno postavljeni ciljevi osnažuju instituciju i čine je otpornijom na promjenjive to be after that period, in which direction should we develop, and what do we strive
okolnosti. Raduje nas što smo Strategiju za razdoblje 2016. – 2020. godine uspješno to become. Clearly set goals strengthen the institution and make it more resilient to
realizirali u suradnji s našim dionicima. changing circumstances. I am happy to say that we have fully implemented the 2016 –
Razdoblje pred nama zasigurno će donijeti nove izazove, kojima prvenstveno doprinosi 2020 Strategy in cooperation with our stakeholders.
galopirajući razvoj tehnologije. Kvaliteta visokog obrazovanja i znanosti u tom će The period ahead will certainly bring new challenges, not least due to the fast development
kontekstu postati još važnija, a pitanje osiguravanja kvalitete još izazovnije. Strategija of technology. The quality of higher education and science will thus become even more
pred vama odraz je nastojanja Agencije za znanost i visoko obrazovanje da primjereno important, and the issue of quality assurance more challenging. This Strategy reflects
odgovori na buduće okolnosti, doprinoseći tako pozicioniranju i prepoznatljivosti Agency’s efforts to appropriately respond to the changing circumstances ahead, to
hrvatskog visokog obrazovanja i znanosti na karti Europe i svijeta te da kvalitetu visokog contribute to the positioning and recognisability of the Croatian higher education and
obrazovanja i znanosti postavi visoko na agendi društvenog i gospodarskog razvoja science in Europe and beyond, and to help place the quality of higher education and
države. science high on the national agenda of social and economic development.

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 Agencija za znanost i visoko obrazovanje (AZVO), kao nacionalna agencija za osiguravanje The Agency for Science and Higher Education (ASHE), as a national agency for quality
kvalitete visokog obrazovanja, od svog osnutka dijeli uvjerenje da je obrazovanje jedno assurance in higher education, has since its establishment shared a belief that education
od ljudskih prava koje se ostvaruje tijekom cijelog života. Stoga podržava jednakost is one of the human rights exercised throughout life. The Agency therefore supports
pristupa relevantnom i kvalitetnom obrazovanju, zbog čega pitanje osiguravanja equal access to relevant and high-quality education, which is why it considers the issue
kvalitete vidi kao jedno od ključnih mehanizama njegova daljnjeg razvoja. of quality assurance as one of the key mechanisms for its further development.

Činjenica jest da obrazovanje preobražava život, stvara nove mogućnosti i donosi nove Education transforms life, creates new opportunities and brings new values, which
vrijednosti, a time je i odgovornost AZVO-a u doprinosu održivom razvoju društva kroz makes the responsibility of ASHE in contributing to the sustainable development of
procese osiguravanja kvalitete u visokom obrazovanju i znanosti – veća. society through quality assurance of higher education and science that much greater.

Analizirajući kontekst djelovanja i rada AZVO-a, kao podloge strateškom usmjerenju Analysing the context of Agency’s operation as a basis for strategic direction in the
za iduće petogodišnje razdoblje, fokusirat ćemo se na nekoliko trendova iz šireg i užeg following period, we shall focus on several local and global trends that will – in our opinion
okruženja za koje smatramo da će utjecati na buduće djelovanje AZVO-a. Ti trendovi – affect our work in the future. These include an uncertain and rapidly changing global
obuhvaćaju neizvjesno i brzo promjenjivo globalno okruženje, uključujući izazove nastale environment, challenges brought by COVID-19, the National Development Strategy of
zbog pandemije bolesti COVID-19, Nacionalnu razvojnu strategiju Republike Hrvatske, the Republic of Croatia, EU investments in member states in the new funding period,
ulaganja Europske unije u zemlje članice u novom financijskom razdoblju, doprinos contributing to a more inclusive, innovative, interconnected and resilient European Higher
razvoju inkluzivnijeg, inovativnijeg, međusobno povezanog i otpornijeg Europskog Education Area (EHEA), and promoting global dialogue on issues of common interest for
prostora visokog obrazovanja (EHEA), kao i promicanje dijaloga s drugim dijelovima further development of higher education. With regard to Agency’s internal processes, we
svijeta o pitanjima od zajedničkog interesa za daljnji razvoj visokog obrazovanja. Kada are to renew our membership in the umbrella organisation for higher education quality
je riječ o procesima unutar same Agencije, predstoji nam obnova članstva u krovnoj assurance, ENQA (European Association for Quality Assurance in Higher Education) and
europskoj udruzi za osiguravanje kvalitete u visokom obrazovanju ENQA-i (European EQAR (European Quality Assurance Register for Higher Education), carry on with the
Association for Quality Assurance in Higher Education) te EQAR-u (The European Quality second cycle of external evaluations, and prepare for the beginning of the third.
Assurance Register for Higher Education), kao i nastavak drugog ciklusa vanjskog
vrednovanja, priprema i početak trećeg ciklusa. 2020 will most likely be remembered as one of the turning points in the history of
humankind. Due to the COVID-19 pandemic, countries around the world closed their
Godina 2020., usudit ćemo se reći, jedna je od prekretnica u povijesti ljudskog borders, lockdowns were put into effect, people stayed indoors, and most of the activities
čovječanstva. Zbog pandemije virusa SARS-CoV-2, tzv. koronavirusa, države širom were reduced or suspended, which caused global economic damages. Everything that
svijeta potpuno su se zatvarale, stanovništvo je u skladu s preporukama epidemiologa could be was moved online, communication in particular. Higher education faced a
bivalo u kućama i stanovima, gospodarske su aktivnosti djelomično i/ili potpuno stale, major challenge that required a swift transition to online teaching, i.e. the adjustment of
što je uzrokovalo gospodarsku štetu državama širom svijeta. Sve što je bilo moguće, traditional study programmes for online delivery. Quality assurance agencies, including
preusmjereno je na elektroničke kanale pa smo i jedni s drugima komunicirali uglavnom ASHE, adapted their processes accordingly, and carried out their evaluation procedures
online. Visoko se obrazovanje našlo pred velikim izazovom koji je također tražio partially or fully online. All this will undoubtedly have a negative impact on the period

*Imenice u ovom tekstu, poput dionik, zaposlenik, kandidat, student i dr. podrazumijevaju rodnu
razliku.

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prelazak na mrežnu nastavu u kratkom roku, odnosno prilagodbu klasičnih studijskih that follows, so it will be necessary to review the effects of this emergency online delivery
programa izvođenju na daljinu. Agencije za osiguravanje kvalitete, pa tako i AZVO, of study programmes on students, its applicability in the future, and the differences
prilagodile su svoje procese tako da se postupci vrednovanja, kada nije moguće njihovo in relation to studies that were specifically designed for an online delivery. In this
izvođenje uživo, izvode djelomično ili potpuno mrežnim putem. Sve će to, dakako, sense, accreditation agencies face the challenge of quality assurance in extraordinary
ostaviti posljedice i u idućem razdoblju pa će tako biti potrebno preispitati učinke hitne circumstances, the need to reflect on their own organisation and flexibility regarding
online nastave na studente, njezinu primjenjivost u budućnosti te razlike u odnosu the transition to online and/or hybrid evaluation models, and in the long run, the issue
na online studije koji su izrađeni i izvode se isključivo na taj način. U tom smislu pred of quality assurance in higher education that has undergone irreversible transformation.
akreditacijskim je agencijama izazov osiguravanja kvalitete u izvanrednim okolnostima,
odnosno vlastita organizacija i fleksibilnost u prelasku na online i/ili mješovite modele The COVID-19 crisis prompted the European Commission to adopt the Digital Education
vrednovanja, a dugoročno i pitanje osiguravanja kvalitete visokog obrazovanja koje je Action Plan (2021-2027), which encourages all members to align their education systems
kroz koronakrizu doživjelo bespovratnu transformaciju. with the requirements of the digital age. It is safe to say that the period ahead will be
marked by digitalisation and further technological advances. However, it is important
Kriza koju nam je donio COVID-19 potaknula je Europsku komisiju da donese The not to lose sight of fundamental academic values, such as academic integrity, support
Digital Education Action Plan (2021-2027) kojim potiče sve članice da usklade sustave to students and teachers, encouraging creativity and scientific curiosity, ensuring access
obrazovanja sa zahtjevima digitalnog doba. Možemo, dakle, naslutiti da će vrijeme to higher education for vulnerable groups, etc. This proved problematic during the
pred nama biti obilježeno digitalizacijom i daljnjim tehnološkim napretkom. Pritom implementation of emergency online classes, so in the next period these values need to
trebamo podržati temeljne akademske vrijednosti kao što su akademska čestitost, be nurtured and maintained.
sustavna podrška studentima i nastavnicima, poticanje kreativnosti i znanstvene
znatiželje, pristup ranjivih skupina visokom obrazovanju i slično. Upravo se to pokazalo The start of a new decade saw the adoption of the new national strategy - the National
problematičnim tijekom izvođenja hitne online nastave pa u idućem razdoblju treba Development Strategy of the Republic of Croatia until 2030. ASHE will directly
njegovati i održavati upravo te vrijednosti. contribute to the second strategic goal - Educated and employed people. Over the
past period, Croatia has been facing a negative demographic trend caused by declining
Tranzicija u novo desetljeće obilježena je donošenjem novog nacionalnog strateškog fertility rates and increased emigration after joining the EU, which has also led to an
dokumenta – Nacionalne razvojne strategije Republike Hrvatske do 2030. godine. accelerated increase in the share of the population over the age of 65. Demographic
AZVO će izravno doprinositi ostvarenju drugog strateškog cilja – Obrazovani i zaposleni revitalization is one of the priorities for the development of our society. Productivity
ljudi. Hrvatska se u proteklom razdoblju suočila s negativnim demografskim trendovima and economic growth depend not only on the share of the working age population, but
uzrokovanim smanjenjem stope fertiliteta i pojačanim iseljavanjem stanovništva also on the acquired knowledge, skills and abilities, as well as opportunities for further
nakon ulaska u EU, što ujedno dovodi i do ubrzanog povećanja udjela stanovništva education, including lifelong learning. Higher education, science and innovation are key
starijeg od 65 godina u demografskoj piramidi. Demografska revitalizacija jedan je od to social cohesion, economic growth and global competitiveness. The aim is to provide
prioriteta razvoja našeg društva. Produktivnost i sposobnost rasta ekonomije ne ovisi a high-quality and accessible higher education that is relevant and closely linked to
samo o udjelu radno sposobnog stanovništva već i o stečenom znanju, vještinama i science, which would enable technological progress through creativity and innovation,
sposobnostima kao i mogućnostima za daljnje obrazovanje, uključujući i cjeloživotno and provide solutions to contemporary challenges.

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 obrazovanje. Visoko obrazovanje, znanost i inovacije imaju ključnu važnost za poticanje The amendments to the legislative framework for higher education and science should
kohezije društva, ekonomskog rasta i globalne konkurentnosti. Cilj je osigurati kvalitetno also contribute to this. One of the anticipated changes is related to the implementation
i dostupno relevantno visoko obrazovanje, usko povezano sa znanošću koje će uz of the Croatian Qualifications Framework. This instrument regulates the entire system
poticanje kreativnosti i inovacija omogućiti tehnološki napredak i nuditi rješenja za of qualifications at all educational levels in the Republic of Croatia, through qualification
suvremene izazove. standards based on learning outcomes and aligned with the needs of the labour market,
the individual and the society as a whole.
Doprinos tomu trebaju dati izmjene zakonodavnog okvira u području visokog
obrazovanja i znanosti. Jedna je od spomenutih zakonodavnih izmjena povezana s In light of the opportunities ahead, there is also a possibility of withdrawing funds from
provedbom Hrvatskog kvalifikacijskog okvira. Tim se instrumentom uređuje cjelokupni the European Union funds and programmes under the Multiannual Financial Framework
sustav kvalifikacija na svim obrazovnim razinama u Republici Hrvatskoj kroz standarde (MFF) for the period 2021-2027. Five main objectives will drive EU investments in the
kvalifikacija temeljene na ishodima učenja i usklađene s potrebama tržišta rada, new financial period: Smarter Europe; a Greener, carbon free Europe; a more Connected
pojedinca i društva u cjelini. Europe; a more Social Europe; a Europe closer to citizens. Smarter Europe is to be
achieved through innovation, digitisation, economic transformation and support to
U svjetlu prilika koje su pred nama u idućem razdoblju, ne možemo izostaviti mogućnost small and medium-sized businesses, while a more Social Europe is to be achieved by
povlačenja sredstava iz fondova i programa Europske unije u okviru Višegodišnjeg delivering on the European Pillar of Social Rights and supporting quality employment,
financijskog okvira (VFO) za razdoblje 2021. – 2027. Ulaganja EU-a u novom financijskom education, skills, social inclusion and equal access to healthcare. Defined European goals,
razdoblju bit će usmjerena na pet glavnih ciljeva: Pametniju Europu, Zeleniju Europu bez especially the ones related to a smarter and more social Europe, are an opportunity for
ugljika, Povezaniju Europu, Socijalniju Europu te Europu bližu građanima. Cilj Pametnija ASHE to design new, innovative projects, which would potentially attract EU funding. In
Europa planira se ostvariti usmjeravanjem na inovacije, digitalizaciju, gospodarsku this, ASHE has been rather successful in recent years, gaining valuable experience and
preobrazbu i potporu malim i srednjim poduzećima, dok će se cilj Socijalnija Europa accomplishing significant international cooperation.
nastojati ostvariti provedbom europskog stupa socijalnih prava i podupiranjem
kvalitetnog zapošljavanja, obrazovanja, stjecanja vještina, socijalne uključenosti i In cooperation with our stakeholders, we have so far successfully passed two international
jednakog pristupa zdravstvenoj skrbi. Tako definirani europski ciljevi, a posebno oni koji external evaluations, which assessed ASHE’s compliance with the Standards and
se odnose na pametniju i socijalniju Europu, prilika su AZVO-u za osmišljavanje novih, Guidelines for Quality Assurance in the European Higher Education Area (ESG). Based
inovativnih projekata s potencijalom europskog financiranja, u čemu smo posljednjih on the results of these evaluations, ASHE has renewed its status in ENQA and EQAR.
godina bili uspješni te smo stekli vrijedno iskustvo i ostvarili značajne međunarodne The renewed membership confirms the credibility of ASHE’s work and, consequently, the
suradnje. credibility of the qualifications obtained in Croatia. We therefore actively contribute to
the recognition of the Croatian higher education system within the European Higher
U suradnji s našim dionicima do sada smo uspješno prošli dva međunarodna vanjska Education Area (EHEA), and to Croatia’s participation in further development of the
vrednovanja kojima je procijenjena usklađenost rada Agencije sa Standardima i European Research Area (ERA). A new international evaluation of ASHE is scheduled
smjernicama za osiguravanje kvalitete u Europskom prostoru visokog obrazovanja, tzv. for 2021, and is a priority in the first year of the new strategic period. By successfully
ESG-jem. Na temelju rezultata ostvarili smo punopravno članstvo u ENQA-i i EQAR-u. completing it, ASHE will strengthen its position as a European agency for quality
Članstvo potvrđuje vjerodostojnost rada AZVO-a, a time i vjerodostojnost kvalifikacija assurance in higher education and science, and a leading agency in a wider region.

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stečenih u Hrvatskoj. Time smo dali aktivan doprinos prepoznatljivosti hrvatskog In the past strategic period, we have successfully completed the first cycle of external
sustava visokog obrazovanja unutar Europskog prostora visokog obrazovanja (EHEA) te evaluations of higher education institutions and scientific organisations. The second
sudjelovanju Hrvatske u daljnjem razvoju Europskog istraživačkog prostora (ERA). Novo cycle of external evaluation is underway, and is being carried out according to an improved
vrednovanje predstoji nam u 2021. godini i prioritet je u prvoj godini novog strateškog model, developed on the basis of experiences from the first cycle, good international
razdoblja. Ostvarenjem tog cilja AZVO će učvrstiti svoju poziciju europske agencije practice, and ESG 2015. The goal is to further improve higher education institutions
za osiguravanje kvalitete visokog obrazovanja i znanosti te lidera među zemljama u and the entire system, in accordance with recommendations from the first cycle, and to
okruženju. raise HEIs’ awareness of the importance of quality culture and individual responsibility
for the quality of study programmes and all institutional activities. The third evaluation
U proteklom strateškom razdoblju uspješno smo završili prvi ciklus vanjskih vrednovanja cycle will have to consider the changes in the environment, particularly the process of
visokih učilišta i znanstvenih organizacija. U tijeku je drugi ciklus vanjskog vrednovanja digitalisation and an increasing use of online teaching.
koji se provodi prema unaprijeđenom modelu, u skladu s iskustvima iz prvog ciklusa i
dobrom međunarodnom praksom te ESG-jem iz 2015. Njegov je cilj daljnje unapređenje Based on our experiences and conducted external evaluation procedures, we believe that
visokih učilišta i cjelokupnog sustava utemeljeno na preporukama iz prvog ciklusa, the Act on Quality Assurance in Science and Higher Education should only be amended
njegovanje svijesti o kulturi kvalitete i odgovornosti svakog visokog učilišta za kvalitetu and/or supplemented in parts that have proved to be ineffective or lacking, given the
studijskih programa i čitavog rada. Treći ciklus vrednovanja koji nas očekuje u obzir će rapid global changes in higher education, and quality assurance in particular. The current
morati uzeti promjene u okruženju koje su spomenute u uvodu ovog teksta, s naglaskom legislation allowed for a full harmonisation of quality assurance procedures and the work
na procese digitalizacije i promjene koje je donijela snažnija prisutnost online nastave. of ASHE with the ESG, which has been confirmed in two international external evaluations
of ASHE. Based on their results, ASHE is today a full member of ENQA and EQAR, which
Na temelju iskustava AZVO-a iz provedenih postupaka vanjskih vrednovanja, smatramo attests to our professional credibility, and consequently to the quality of Croatian higher
da Zakon o osiguravanju kvalitete u znanosti i visokom obrazovanju treba samo izmijeniti education qualifications. The Act on Quality Assurance in Science and Higher Education
i/ili dopuniti u dijelovima koji su se u praksi pokazali spornim, s obzirom na brze promjene should be amended and updated, especially in parts related to cross-border evaluations,
koje se globalno događaju u visokom obrazovanju i posebice osiguravanju kvalitete. accreditation and evaluation of joint studies, initial accreditation for performing higher
Naime, važeći Zakon omogućio je potpuno usklađivanje postupaka osiguravanja kvalitete education activities and defining minimum quantitative accreditation criteria therein.
i rada AZVO-a sa Standardima i smjernicama za osiguravanje kvalitete na Europskom
prostoru visokog obrazovanja (ESG). To je i potvrđeno u postupcima međunarodnih We also believe that an expert and legal consolidation of the text (proposal) of the
vanjskih vrednovanja koje je Agencija već dva puta prošla i na temelju kojih je ona new Act on Recognition of Foreign Educational Qualifications would contribute to
danas punopravna članica ENQA-e i EQAR-a, što predstavlja stručnu vjerodostojnost i the improvement of procedures of recognition of foreign educational qualifications,
potvrdu rada AZVO-a, ali i potvrdu vjerodostojnosti kvalitete hrvatskih visokoškolskih strengthening the role of relevant professional bodies and conceptualisation of the
kvalifikacija. Zakon o osiguravanju kvalitete u znanosti i visokom obrazovanju treba national platform for professional and academic mobility.
dopuniti i osuvremeniti posebice u dijelu koji se odnosi na prekogranična vrednovanja,
akreditaciju i vrednovanje združenih studija, inicijalnu akreditaciju za obavljanje Finally, in the next five-year period, ASHE will actively contribute to the United Nations
djelatnosti visokog obrazovanja i definiranja minimalnih kvantitativnih akreditacijskih Sustainable Development Goals, particularly the fourth goal related to education -
kriterija u okviru navedenog Zakona. ensuring inclusive and equitable quality education and promoting lifelong learning

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 Smatramo i da bi stručnim i pravnim konsolidiranjem teksta (prijedloga) novog Zakona opportunities for all. In an uncertain and rapidly changing global environment, ASHE
o priznavanju inozemnih obrazovnih kvalifikacija (ZPIOK) doprinijelo unapređenju will contribute to improving the quality of the study experience in Croatia, and its
postupaka priznavanja inozemnih obrazovnih kvalifikacija, osnaživanju uloge international recognition, through an effective quality assurance system.
relevantnih stručnih tijela te konceptualizaciji nacionalne platforme za stručnu i
akademsku mobilnost, odnosno priznavanje inozemnih kvalifikacija.

Na kraju valja spomenuti da će AZVO svojim djelovanjem u nadolazećem petogodišnjem _TRECI CIKLUS
razdoblju aktivno doprinositi i ostvarenju ciljeva održivog razvoja Ujedinjenih naroda
(The United Nations Sustainable Development Goals), a naročito četvrtog koji se Proces digitalizacije
odnosi na obrazovanje – osigurati inkluzivno i pravedno kvalitetno obrazovanje i i promjene koje je
promicati mogućnost cjeloživotnog učenja za sve. U neizvjesnom i brzo promjenjivom donijela snažnija
globalnom okruženju kroz učinkovit sustav osiguravanja kvalitete, AZVO će doprinijeti prisutnost
poboljšanju kvalitete iskustva studiranja u Hrvatskoj, a time i njegovoj međunarodnoj online nastave
prepoznatljivosti.

_PRVI CIKLUS _DRUGI CIKLUS _SECOND CYCLE _THIRD CYCLE

Vanjsko vrednovanje Daljnje unapređenje Further improving Process of digitalisation
visokih učilišta i visokih učilišta i higher education and an increasing use
znanstvenih cjelokupnog sustava institutions and of online teaching
organizacija the entire system

_FIRST CYCLE
External evaluations
of higher education
institutions and
scientific
organisations

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 AZVO je javna, neovisna, međunarodno priznata agencija koja u suradnji s dionicima ASHE is a public, independent, internationally recognised agency that is, together with
potiče kontinuirani razvoj osiguravanja kvalitete u visokom obrazovanju i znanosti its stakeholders, dedicated to an ongoing development of quality assurance in higher
s ciljem trajnog unapređivanja kvalitete visokih učilišta i znanstvenih organizacija, education and science, aimed at a continuous quality improvement of higher education
doprinoseći pozicioniranju i prepoznatljivosti hrvatskog prostora visokog obrazovanja institutions and scientific organisations, and contribution to better positioning and
i znanosti unutar Europskog prostora visokog obrazovanja i Europskog istraživačkog recognition of the Croatian higher education and science within the European Higher
prostora. Education Area and the European Research Area.
AZVO potiče razvoj hrvatskog sustava visokog obrazovanja u kojem studenti imaju ASHE encourages the development of the Croatian higher education system in which
pristup kvalitetnom i inkluzivnom visokom obrazovanju koje doprinosi razvoju kreativnih students have access to a quality, inclusive higher education that contributes to
potencijala pojedinca i omogućuje stjecanje kvalifikacija koje su međunarodno the development of an individual creative potential, and enables the acquisition of
prepoznate. qualifications that are internationally recognised.

AZVO je prepoznat primjer dobre prakse i kreativnosti u području osiguravanja kvalitete ASHE is a recognised example of good practice and creativity in the field of quality
visokog obrazovanja i znanosti na nacionalnoj i međunarodnoj razini. assurance in higher education and science at national and international levels.

Neovisnost – AZVO djeluje samostalno u skladu s prihvaćenim procedurama, Independence – ASHE acts independently in accordance with the accepted procedures,
standardima i zakonodavnim okvirom te neovisno donosi stručne odluke. standards and legislative framework, and independently makes professional decisions.
Odgovornost – AZVO je javna institucija koja društveno odgovorno, transparentno, Accountability – ASHE is a public institution that acts in a socially responsible,
objektivno i vjerodostojno djeluje u skladu sa zakonodavnim okvirom. transparent, objective and credible manner, in accordance with the legislative framework.
Profesionalnost – AZVO je središnje mjesto pružanja ekspertize u području osiguravanja Professionalism – ASHE is a central point for providing expertise in the field of quality
kvalitete u visokom obrazovanju i znanosti čiji zaposlenici rade u skladu s visokim assurance in higher education and science, and its employees work in accordance with
profesionalnim i etičkim standardima. high professional and ethical standards.
Suradnja – AZVO surađuje s dionicima na nacionalnoj i međunarodnoj razini gradeći Cooperation – ASHE cooperates with stakeholders at national and international levels
partnerski odnos i uzajamno povjerenje među svim dionicima u sustavu visokog by building partnerships and mutual trust among all the stakeholders in the system of
obrazovanja i znanosti. higher education and science.
Prilagodljivost – AZVO je spreman odgovoriti brzim promjenama u okruženju i Adaptability – ASHE is ready to respond to rapid changes in the environment and
potrebama dionika kako bi jačali otpornosti na krize s kojima se suočavaju te potiče the needs of stakeholders by helping them build resilience to crises, and encourages
inovacije koje će doprinositi pozitivnim promjenama. innovation that contributes to positive change.

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 • Doprinositi većoj međunarodnoj prepoznatljivosti i relevantnosti hrvatskog sustava • To contribute to greater international recognition and relevance of the Croatian system
visokog obrazovanja i znanosti. of higher education and science.
• Aktivno sudjelovati u kreiranju razvojnih politika za područje visokog obrazovanja i • To actively participate in the development of the national information system for
znanosti. science and higher education.
• Raditi u skladu s Europskim standardima i smjernicama za osiguravanje kvalitete na • To work in accordance with the Standards and Guidelines for Quality Assurance in the
Europskom prostoru visokog obrazovanja (ESG). European Higher Education Area (ESG).
• Razvijati suradnju s agencijama za osiguravanje kvalitete unutar Europskog prostora • To develop cooperation with quality assurance agencies within the European Higher
visokog obrazovanja (EHEA) i na globalnoj razini. Education Area (EHEA) and beyond.
• Aktivno doprinositi ostvarenju Nacionalne razvojne strategije Republike Hrvatske do • To actively contribute to the implementation of the 2030 National Development
2030. te Programa Vlade Republike Hrvatske. Strategy of the Republic of Croatia and the Programme of the Government of the
• Aktivno doprinositi ostvarenju The Sustainable Development Goals (SDGs) Ujedinjenih Republic of Croatia.
naroda, a posebno cilja 4. Quality Education. • To actively contribute to achieving the United Nations Sustainable Development Goals
• Osigurati vjerodostojnost kvalifikacija stečenih na visokim učilištima koje je AZVO (SDGs), in particular Goal 4 Quality Education.
vrednovao. • To ensure the credibility of qualifications acquired at higher education institutions that
• Poticati snažniju povezanost sustava visokog obrazovanja i znanosti s tržištem rada. have been evaluated by ASHE.
• Pratiti i analizirati zapošljivost diplomiranih studenata. • To encourage a stronger link between the system of higher education and science and
• Unapređivati kvalitetu prikupljanja i analize podataka iz sustava znanosti i visokog the labour market.
obrazovanja te njihovo javno komuniciranje i diseminaciju. • To monitor and analyse the employability of graduates.
• Kontinuirano ulagati u daljnji razvoj vlastitih ljudskih potencijala, poticati kreativnost • To improve the quality of data collection and analysis in the system of science and
i inovativnost. higher education, and its dissemination and public information.
• Pratiti tehnološku evoluciju i jačati digitalizaciju poslovnih procesa. • To continuously invest in further development of ASHE’s human resources, encourage
• Razvijati nove načine osiguravanja kvalitete u skladu sa zahtjevima u okruženju. creativity and innovation.
• Osnaživati suradnju s dionicima u sustavu visokog obrazovanja i znanosti. • To keep pace with technological advances and further the digitalisation of institutional
• Doprinijeti inkluzivnom pristupu visokom obrazovanju za sve grupe (potencijalnih) processes.
studenata kroz sustave osiguravanja kvalitete. • To develop new ways of quality assurance in accordance with the needs of the
environment.
• To strengthen cooperation with stakeholders in the system of higher education and
science.
• To contribute, through quality assurance systems, to the inclusiveness of higher
education for the benefit of all groups of (potential) students.

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• Uspješno završiti međunarodno vrednovanje rada AZVO-a te obnoviti registraciju u • To successfully complete the international evaluation of ASHE and renew the
EQAR-u i punopravno članstvo u ENQA-i. registration in EQAR and full membership in ENQA.
• Uspješno završiti recertifikaciju prema normi ISO 9001:2015. • To successfully complete the ISO 9001: 2015 recertification process.
• Zadržati prvenstvo u provedbi postupaka vanjskih vrednovanja i njihovu relevantnost • To maintain a leading position in the implementation of external evaluation procedures
za osiguravanje i očuvanje kvalitete visokog obrazovanja i znanosti na nacionalnoj and their relevance, which ensures the quality of higher education and science at the
razini. national level.
• Provoditi postupke vanjskih vrednovanja u inozemnim sustavima visokog obrazovanja. • To implement external evaluation procedures in foreign higher education systems.
• Dovršiti drugi ciklus vanjskih vrednovanja u visokom obrazovanju, analizirati rezultate • To complete the second cycle of external evaluations in higher education, and analyse
i ishode. the results and outcomes thereof.
• Razviti učinkovit i održiv model vanjskih vrednovanja za idući ciklus u skladu s • To develop an efficient and sustainable model of external evaluations for the next
analizom prethodnog ciklusa, aktualnim potrebama i međunarodnim trendovima. cycle, based on the analysis of the previous cycle, current needs and international
• Provesti drugi ciklus vanjskih vrednovanja javnih znanstvenih instituta i znanstvenih trends.
organizacija izvan sustava javnih znanstvenih instituta i visokih učilišta. • To carry out the second cycle of external evaluations of public research institutes and
• Pružati potporu drugim tijelima u sustavu visokog obrazovanja i znanosti, osobito scientific organisations outside the system of public research institutes and higher
NVZVOTR-u. education institutions.
• Aktivno sudjelovati u izmjenama zakonodavnog okvira za područje visokog • To provide support to other bodies in the system of higher education and science,
obrazovanja i znanosti. in particular the National Council for Science, Higher Education and Technological
• Promicati jednakost i uključivost pristupa visokom obrazovanju i optimizaciju ulaska Development.
u tercijarno obrazovanje. • To actively contribute to the changes of the national legislative framework for higher
• Uvrstiti rezultate praćenja zapošljivosti diplomiranih studenata u postupke vanjskih education and science.
vrednovanja. • To promote a more equitable and inclusive higher education, and optimise access to
• Osigurati još učinkovitiji postupak vrednovanja te priznavanje inozemnih kvalifikacija tertiary education.
i pružanje informacija pomoću novih tehnologija. • To incorporate the results of monitoring the employability of graduates into external
• Osnažiti financijsku i operativnu neovisnost. evaluation procedures.
• Brendirati i osnažiti međunarodnu poziciju te doprinositi raspravama o politikama • To ensure a more efficient process of evaluation and recognition of foreign
osiguravanja kvalitete u visokom obrazovanju na europskoj razini. qualifications, and provide relevant information by using new technologies.
• To strengthen ASHE’s financial and operational independence.
• To promote and strengthen the international position of ASHE, and contribute to
discussions on quality assurance policies in higher education at the European level.

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 01
1.1 Provedbom postupaka vanjskih vrednovanja osigurati daljnja
02
2.1 Jačanje prepoznatljivosti i očuvanje identiteta
poboljšanja u sustavu visokog obrazovanja i znanosti 2.2 Digitalizacija poslovnih procesa i integracija s informacijskim sustavima
1.2 Razvoj novih postupaka vanjskih vrednovanja u skladu s potrebama te u području visokog obrazovanja i znanosti
nacionalnim i međunarodnim strateškim smjernicama 2.3 Doprinos razvoju društva i očuvanje javnog povjerenja
1.3 Kontinuiran doprinos razvoju ljudskih potencijala u sustavu visokog 2.4 Unapređenje unutarnje kulture kvalitete i jačanje otpornosti
obrazovanja i znanosti te pružanje ekspertiza
1.4 Stručna potpora radu strateških i stručnih tijela u visokom obrazovanju
i znanosti
1.5 Kroz postupke vrednovanja osigurati kvalitetno usklađivanje ishoda
učenja s razinama i načelima HKO-a
1.6 Javno informirati dionike o svim relevantnim faktorima ulaska u
tercijarno obrazovanje
1.7 Osigurati još učinkovitije priznavanje inozemnih kvalifikacija i pružanje
informacija pomoću novih tehnologija

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01
1.1 Ensure further development of the system of higher education and science
02
2.1 Strengthening recognisability and sustaining identity
through the implementation of external evaluation procedures 2.2 Digitalisation of business processes and integration with information systems
1.2 Development of new external evaluation procedures according to needs and in the field of higher education and science
national and international strategic guidelines 2.3 Contribution to the development of society and preserving the public trust
1.3 Continuous contribution to the development of human resources in the 2.4 Improving internal quality culture and building resilience
system of higher education and science and the provision of expertise
1.4 Professional support to the work of strategic and expert bodies in higher
education and science
1.5 Use evaluation procedures to ensure that learning outcomes are well-aligned
with CROQF levels and principles
1.6 Providing stakeholders with all relevant information regarding entry into
tertiary education
1.7 Ensuring a more effective recognition of foreign qualifications and provision of
information by using new technologies

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 01
20
AZVO će i dalje promicati važnost unapređenja osiguravanja kvalitete u visokom ASHE will continue to promote the importance of a continuous quality assurance
obrazovanju i znanosti te će u skladu s društvenim kretanjima poticati razvoj sustava development in higher education and science, and, in line with social trends, encourage
visokog obrazovanja i znanosti koji imaju potencijal za pokretanje promjena, inovacija i the development of a system of higher education and science that has the potential to
razvoj cjelokupnog društva. drive change, innovation and the development of society as a whole.

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 AZVO će dovršiti drugi ciklus vanjskih vrednovanja u visokom obrazovanju i izraditi
cjelovitu analizu rezultata i ishoda provedenih postupaka, kao i utjecaj provedenih ASHE will complete the second cycle of external evaluations in higher education,
unapređenja na razvoj sustava visokog obrazovanja. Rezultati trećeg vanjskog and make a comprehensive analysis of the results and outcomes of implemented
vrednovanja AZVO-a koje provodi ENQA-a, moguće izmjene nacionalnog zakonodavnog procedures, as well as of their impact on the development of the entire higher education
okvira kao i Standarda i smjernica za osiguravanje kvalitete u Europskom prostoru system. The results of the third external evaluation of ASHE implemented by ENQA, the
visokog obrazovanja, bit će dodatni poticaj za unapređenje sustava visokog obrazovanja anticipated changes to the national legislation and the ESG will serve as an additional
i znanosti. Analiza postojećeg stanja bit će podloga za razvoj novog modela idućeg impetus for the improvement of the system of higher education and science. The
ciklusa vanjskog osiguravanja kvalitete u sustavu visokog obrazovanja i znanosti. analysis of the current situation will be used for the development of a new evaluation
Provedenim aktivnostima vanjskog vrednovanja AZVO će poticati visoka učilišta na model for the next cycle of external quality assurance in the system of higher education
stalno unapređenje vlastitih (unutarnjih) standarda kvalitete te fleksibilan, inovativan i and science. Through the conducted external evaluation activities, ASHE will encourage
suvremen pristup ispunjenju različitih misija visokih učilišta. higher education institutions to continuously improve their internal quality standards
and a nurture a flexible, innovative and modern approach to fulfilling their institutional
Aktivnosti podcilja 1.1: missions.
• Inicijalna akreditacija studijskih programa
• Inicijalna akreditacija za obavljanje djelatnosti visokog obrazovanja Activities under subgoal 1.1:
• Inicijalna akreditacija za obavljanje znanstvene djelatnosti • Initial accreditation of study programmes
• Reakreditacija visokih učilišta • Initial accreditation for performing higher education activities
• Audit • Initial accreditation for carrying out scientific activity
• Reakreditacija znanstvenih organizacija • Re-accreditation of higher education institutions
• Tematska vrednovanja • Audit
• Tematske analize. • Re-accreditation of scientific organisations
• Thematic evaluation
• Thematic analyses.

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AZVO podupire inovacije u osiguravanju kvalitete s ciljem da one budu daljnji poticaj ASHE supports innovations in quality assurance that will serve as a further incentive
unapređivanju kvalitete. U skladu s različitim potrebama dionika AZVO će podupirati to quality improvements. In accordance with different stakeholders’ needs, ASHE will
razvoj novih modela osiguravanja kvalitete, ujedno osiguravajući ravnotežu između support the development of new quality assurance models, while ensuring a balance
unutarnjeg i vanjskog osiguravanja kvalitete u skladu s ESG-jem i drugim relevantnim between internal and external quality assurance in line with ESG and other relevant
standardima. Razdoblje od 2021. do 2025. obilježit će niz izazova u procesu stvaranja standards. The period from 2021 to 2025 will be marked by a number of challenges with
saveza europskih sveučilišta, pojačane prekogranične suradnje kao i prilika koje regard to the European Universities initiative, enhanced cross-border cooperation, and
donosi nova tehnološka revolucija. To sa sobom donosi potrebu stalne nadogradnje opportunities brought by the new technological revolution. This entails the need for a
kompetencija, česte izmjene kurikula i relevantno cjeloživotno obrazovanje. Za AZVO, continuous updating of competencies, frequent curriculum changes and relevant lifelong
koji je upisan u EQAR, to je prilika da osnaži prekogranične aktivnosti, pozicionira se izvan learning. For ASHE, an EQAR-listed agency, this presents an opportunity to strengthen
nacionalnog okvira i istraži mogućnosti razvoja novih oblika osiguravanja kvalitete. cross-border activities, position itself outside the national framework, and explore the
possibilities of developing new forms of quality assurance.
Aktivnosti podcilja 1.2:
• Prekogranična vrednovanja Activities under subgoal 1.2:
• Združeni studiji • Cross-border evaluations
• Osiguravanje kvalitete cjeloživotnog obrazovanja • Joint studies
• Microcredentials • Quality assurance of lifelong learning
• Suradnja s međunarodnim stručnim udruženjima. • Microcredentials
• Cooperation with international professional associations.

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 AZVO će nastaviti poticati razvoj ljudskih potencijala kroz provedbu edukacijskih
aktivnosti za dionike u sustavu visokog obrazovanja i znanosti. Smatramo da su ASHE will continue to encourage the development of human resources through the
obrazovani i motivirani ljudi najvrjedniji i najznačajniji potencijal za razvoj, inovacije i implementation of educational activities for stakeholders in the system of higher
napredak. Obrazovanje i cjeloživotno učenje omogućuju stjecanje novih znanja i vještina education and science. We believe that educated and motivated people are the most
kojima možemo odgovoriti na sadašnje i buduće izazove i promjene u okruženju te valuable and significant resource for development, innovation and progress. Education
ostvariti vlastite potencijale i osobna stremljenja. Suradnja s kolegama unutar EHEA-e, and lifelong learning allow us to acquire new knowledge and skills with which we can
temeljena na razmjeni znanja i dobre prakse, kao i korištenje sredstava iz EU fondova, respond to current and future challenges and changes in the environment, and realise
omogućit će kontinuitet provedbe edukacijskih aktivnosti koje su preduvjet za daljnju our potentials and personal aspirations. Cooperation with colleagues within the EHEA,
provedbu i razvoj unutarnjeg i vanjskog osiguravanja kvalitete i doprinos ostvarenju based on the exchange of knowledge and good practice, and the use of EU funds,
europskog obrazovnog prostora. will enable the continuity of educational activities that are a prerequisite for further
implementation and development of internal and external quality assurance, and
Aktivnosti podcilja 1.3: contribution to the European Education Area.
• Edukacijske aktivnosti za članove stručnih povjerenstava
• Edukacijske aktivnosti za visoka učilišta koja su predmet vrednovanja Activities under subgoal 1.3:
• Edukacijske aktivnosti za znanstvene organizacije koje su predmet vrednovanja • Educational activities for expert panel members
• Edukacijske aktivnosti CroQAneta • Educational activities for higher education institutions included in evaluation procedures
• Edukacijske aktivnosti za karijerne centre • Educational activities for scientific organisations included in evaluation procedures
• Edukacijske aktivnosti za uprave visokih učilišta • Educational activities within CroQAnet network
• Edukacijske aktivnosti za ostale dionike • Educational activities for career centres
• Ekspertize. • Educational activities for HEI management staff
• Educational activities for other stakeholders
• Expertise.

24
Agencija će u narednom razdoblju nastaviti pružati stručnu potporu radu nizu strateških In the following period, the Agency will continue providing professional support to a
i stručnih tijela: Nacionalnom vijeću za znanost, visoko obrazovanje i tehnološki razvoj, number of strategic and expert bodies: National Council for Science, Higher Education
područnim vijećima, matičnim odborima, Vijeću veleučilišta i visokih škola, matičnim and Technological Development; area councils; scientific field committees; Council
povjerenstvima, Odboru za etiku u znanosti i visokom obrazovanju te Savjetu za of Polytechnics and Colleges; field committees; Committee for Ethics in Science and
financiranje. Nastavak aktivne suradnje s dionicima u prostoru visokog obrazovanja i Higher Education; and Science and Higher Education Funding Council. Continuation of
znanosti doprinosit će unapređenju cjelokupnog sustava, sagledavanju postojećih i active cooperation with stakeholders in the field of higher education and science will
budućih izazova iz različitih perspektiva te sinergiji u traženju najboljih mogućnosti za contribute to the improvement of the entire system, consideration of the existing and
njihovo učinkovito prevladavanje. future challenges from different perspectives, and synergy in finding best solutions to
overcome these challenges effectively.
Aktivnosti podcilja 1.4:
• Podrška radu Nacionalnog vijeća za znanost, visoko obrazovanje i tehnološki razvoj Activities under subgoal 1.4:
(NVZVOTR) • Support to the work of the National Council for Science, Higher Education and
• Podrška radu područnih vijeća Technological Development (NCSHETD)
• Podrška radu matičnih odbora (odbori iz svih znanstvenih polja i područja koje imenuje • Support to the work of scientific area councils
Nacionalno vijeće za znanost, visoko obrazovanje i tehnološki razvoj, a sudjeluju u • Support to the work of scientific field committees (committees from all scientific
izborima u znanstvena zvanja i umjetničku komponentu umjetničko-nastavnih zvanja) fields and areas appointed by the National Council for Science, Higher Education and
• Podrška radu Vijeća veleučilišta i visokih škola (VVIVŠ) Technological Development, which participate in appointments to scientific grades
• Podrška radu matičnih povjerenstava (povjerenstva Vijeća veleučilišta i visokih škola and decide on the art component in the appointment to artistic-teaching grades)
iz sedam znanstvenih područja koja daju mišljenja o tome ispunjavaju li pristupnici • Support to the work of the Council of Polytechnics and Colleges
minimalne uvjete u postupku izbora u nastavna zvanja) • Support to the work of field committees (committees of the Council of Polytechnics
• Podrška radu Odbora za etiku u znanosti i visokom obrazovanju (OEZVO) and Colleges from seven scientific areas, which issue opinions on the fulfilment of
• Podrška radu Savjeta za financiranje. minimum criteria for the appointment to teaching grades)
• Support to the work of the Committee for Ethics in Science and Higher Education
• Support to the work of the Science and Higher Education Funding Council.

25
 Kroz provedbu drugog ciklusa vanjskih vrednovanja, AZVO će osigurati provjeru Through the implementation of the second cycle of external evaluations, ASHE will
usklađenosti predviđenih ishoda učenja svih studijskih programa s opisnicama razina ensure the verification of compliance of the intended learning outcomes of all study
HKO-a, kao i provjeru uvjeta za njihovo postizanje te u skladu s nalazima preporučiti programmes with CROQF level descriptors, as well as the verification of conditions
potrebna unapređenja koja će se dalje pratiti u postupcima naknadnog praćenja. for their achievement, and recommend necessary improvements in accordance with
Time će se osigurati da svi akreditirani studijski programi odgovaraju razini HKO-a na the findings. This will ensure that all accredited study programmes correspond to the
kojoj se izvode i osigurati studentima stjecanje ishoda učenja odgovarajuće razine. CROQF level at which they are delivered, and that students acquire the appropriate
Nadalje, AZVO će dati snažan doprinos daljnjoj provedbi HKO-a, kroz podršku razvoju level learning outcomes. Furthermore, ASHE will make a strong contribution to
standarda kvalifikacija kao i provođenje vrednovanja usklađenosti studijskih programa further implementation of the CROQF by supporting the development of qualification
sa standardima kvalifikacija. Usklađivanje studijskih programa sa standardima standards, and by conducting evaluations of the compliance of study programmes with
kvalifikacija doprinijet će unapređenju kvalitete i relevantnosti studijskih programa te qualification standards. Alignment of study programmes with qualification standards
osigurati studentima postizanje odgovarajućih kompetencija. will contribute to the quality and relevance of study programmes, and ensure that
students achieve appropriate competencies.

26
AZVO će zainteresiranim stranama (maturantima, kandidatima i visokim učilištima) ASHE will provide an easy access to all relevant information regarding the enrolment
osigurati jednostavan pristup svim relevantnim informacijama o upisu na preddiplomske to undergraduate and integrated study programmes, so that the interested parties
i integrirane studijske programe u cilju kvalitetnog donošenja odluke o odabiru studija. (graduates, candidates and higher education institutions) can make well-informed
Zainteresiranim kandidatima pri odabiru studijskog programa, uz posjedovanje nužnih decisions when selecting a study programme. Candidates who show interest in a
kompetencija te samog interesa za određeni studijski program, kao pomoć u odabiru particular study programme, and have the necessary competencies for the enrolment,
na raspolaganju stoje i relevantne informacije s tržišta rada o mogućnostima nakon are also provided with useful and relevant information from the labour market regarding
završetka određenog studija. Visoka učilišta na temelju informacija o potencijalnim employment opportunities upon the completion of study. Higher education institutions
studentima i tržištu rada kreiraju uvjete upisa i upisne kvote. define their enrolment requirements and quotas based on information about the
potential students and the labour market.
Aktivnosti podcilja 1.6:
• Prijava preddiplomskih i integriranih studijskih programa Activities under subgoal 1.6:
• Prijava diplomskih studijskih programa (putem Nacionalnog informacijskog sustava • Application to undergraduate and integrated study programmes
prijava na diplomske studijske programe) • Application to graduate study programmes (through the National System of
• Praćenje zadovoljstva i zapošljavanja diplomiranih studenata na nacionalnoj razini. Applications to Graduate Studies)
• Monitoring graduate satisfaction and employment at the national level.

27
 AZVO će i u svjetlu novonastalih globalnih okolnosti osiguravati kvalitetnu provedbu In light of the new circumstances, ASHE will ensure the quality implementation
priznavanja inozemnih visokoškolskih kvalifikacija, otvarajući mogućnost za of recognition procedures of foreign higher education qualifications, including the
vrednovanje kvalifikacija stečenih tzv. “netradicionalnim” putem te kvalifikacija iz possibility of evaluation of qualifications acquired in a ‘non-traditional’ way, as well
sustava cjeloživotnog učenja. Dodatno će osnažiti digitalizaciju postupka vrednovanja, as lifelong learning qualifications. We will further strengthen the digitalisation of
odnosno priznavanja inozemnih visokoškolskih kvalifikacija te pružanja relevantnih the evaluation process, i.e. the recognition of foreign higher education qualifications,
informacija iz djelokruga rada Nacionalnog ENIC/NARIC ureda AZVO-a. and the provision of relevant information from the scope of work of ASHE National
ENIC/NARIC Office.
Aktivnosti podcilja 1.7:
• Postupak stručnog priznavanja inozemnih visokoškolskih kvalifikacija (IVK) Activities under subgoal 1.7:
• Davanje stručnog mišljenja o inozemnim visokoškolskim kvalifikacijama • Procedure of professional recognition of foreign higher education qualifications
• Provođenje kvalitativnih i kvantitativnih analiza podataka o priznavanju IVK-a. • Issuing expert opinions regarding foreign higher education qualifications
• Conducting qualitative and quantitative data analyses of the recognition of foreign
higher education qualifications procedure.

28
02
29
 AZVO će kroz svoje aktivnosti, među dionicima i šire, dodatno učvrstiti svoju Through its activities, among its stakeholders and beyond, ASHE will further
prepoznatljivost i poziciju najvažnije institucije na razini RH koja brine o kvaliteti strengthen its recognisability and position of a leading institution in the Republic of
visokog obrazovanja i znanosti. Croatia responsible for the quality of higher education and science.

30
AZVO će vjerodostojnost svoga rada potvrditi u postupku međunarodnog vrednovanja ASHE will confirm the credibility of its work in an international evaluation in line
u skladu s ESG standardima. Iskustva stečena u postupcima vanjskih vrednovanja, kao i with the ESG. Experience gained through the implementation of external evaluation
preporuke za poboljšanje doprinose daljnjem razvoju AZVO-a. Rezultati međunarodnih procedures, as well as the recommendations for improvement, contribute to the further
vrednovanja omogućili su upis AZVO-a u EQAR, punopravno članstvo u ENQA-i, ali i development of ASHE. The results of international evaluations of ASHE enabled our
drugim međunarodnim mrežama za osiguravanje kvalitete. Različiti oblici suradnje full membership in ENQA and registration in EQAR, but also a membership in different
s kolegama iz drugih agencija kao i suradnja s kolegama iz ENIC mreže (European
international quality assurance networks. Various forms of cooperation with other
Network of National Information Centres on academic recognition and mobility) i NARIC
agencies, as well as with ENIC (European Network of National Information Centres
mreže (National Academic Recognition Information Centres te IAAO-a (International
on academic recognition and mobility) and NARIC (National Academic Recognition
Association of Admissions Organizations), prilika su za daljnji razvoj naših poslovnih
procesa, ali i prezentaciju dobre prakse koju smo stekli kako na nacionalnoj tako i na Information Centres) networks and IAAO (International Association of Admissions
međunarodnoj razini. Postali smo punopravni dio EHEA-e i u idućem razdoblju želimo Organizations), present an opportunity to further develop our processes, but also to
kontinuirano doprinositi daljnjem razvoju i pozicioniranju nacionalnog sustava znanosti present our best national and international practices. As a full member of the EHEA, we
i visokog obrazovanja te učvrstiti svoj međunarodni položaj. will continue contributing to the further development and positioning of the national
system of science and higher education, and to strengthening of our international
Aktivnosti podcilja 2.1: profile.
• Članstvo i sudjelovanje u radu u međunarodnim udrugama: ENQA, CEENQA, INQAAHE,
APQN, CHEA Activities under subgoal 2.1:
• Sudjelovanje u međunarodnim projektima • Membership in and contribution to the work of international associations: ENQA,
• Predstavljanje na stručnim skupovima. CEENQA, INQAAHE, APQN, CHEA
• Participation in international projects
• Presenting at professional conferences.

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 U skladu s nacionalnim strateškim ciljem digitalizacije javne uprave, AZVO će nastaviti In line with the national strategic goal of digitalisation of public administration, ASHE will
raditi na digitalizaciji poslovnih procesa kako bi ih dodatno optimizirao. Nastavit će raditi continue to develop digitalisation and optimisation of its business processes, an work on
na integraciji postojećih informacijskih sustava, što će omogućiti optimalno izvršavanje the integration of existing information systems, which will enable optimal execution of
poslovnih procesa, integriranost i djeljivost podataka te lakše upravljanje podacima i business processes, integration and dissemination of data, and easier data management
izvještavanje. and reporting.
U suradnji s drugim dionicima u sustavu visokog obrazovanja i znanosti, AZVO će In cooperation with other stakeholders in the system of higher education and science,
nastaviti unapređivati alate koji se koriste za prikupljanje i analizu podataka pri provedbi ASHE will continue to improve the tools used to collect and analyse data within the
postupaka vanjskih vrednovanja kako bi se visokim učilištima olakšalo prikupljanje process of external evaluation, in order to facilitate data collection in higher education
podataka te osigurala veća vjerodostojnost i transparentnost podataka koji se koriste u institutions and ensure greater credibility and transparency of data used in analyses and
analizama te kod donošenja odluka u postupcima vanjskih vrednovanja. decision-making within external evaluation procedures.

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S ciljem očuvanja integriteta i povjerenja javnosti, AZVO će transparentno i
pravovremeno izvještavati o svojim aktivnostima. Prateći trendove, koristit će In order to preserve its integrity and public trust, ASHE will report on its activities in
odgovarajuće komunikacijske kanale i suvremene alate kako bi poruke bile prenesene a transparent and timely manner. By monitoring trends, ASHE will use appropriate
jasno i razumljivo. Njegovat će suradnju s institucijama javnog i privatnog sektora, communication channels and modern tools to communicate clearly and understandably.
vladinim i nevladinim organizacijama u različitim pitanjima povezanim s kvalitetom It will foster cooperation with public and private sector, governmental and non-
visokog obrazovanja i znanosti, boljim povezivanjem visokog obrazovanja i tržišta rada, governmental organisations in various issues related to the quality of higher education
unapređenju javne uprave itd.
and science, better integration of higher education and labour market, improvement of
AZVO svojim djelovanjem aktivno doprinosi i ostvarenju ciljeva održivog razvoja
public administration, etc.
Ujedinjenih naroda, posebno četvrtog koji promiče uključivo i pravedno kvalitetno
Through its activities, ASHE actively contributes to the United Nations Sustainable
obrazovanje te mogućnost cjeloživotnog učenja za sve.
Development Goals (SDGs), in particular Goal 4, which promotes inclusive and equitable
Aktivnosti podcilja 2.3: quality education and lifelong learning opportunities for all.
• Suradnja s institucijama iz javnog i privatnog sektora (ministarstva, stručne komore
i dr.) Activities under subgoal 2.3:
• Promidžbene aktivnosti • Cooperation with institutions from the public and private sector (ministries,
• Pristup informacijama sukladno zakonskim propisima professional chambers, etc.)
• Jačanje suradnje s nevladinim i neprofitnim organizacijama • Promotional activities
• Doprinos ostvarenju ciljeva održivog razvoja UN-a • Access to information in accordance with the regulations
• Humanitarne akcije. • Strengthening cooperation with non-governmental and non-profit organisations
• Contribution to achievement of the United Nations Sustainable Development Goals
• Humanitarian actions.

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 Razvoj suvremene, neovisne agencije za osiguravanje kvalitete i njezinih poslovnih The development of a modern, independent quality assurance agency and its business
procesa neraskidivo je povezan s daljnjim razvojem unutarnjeg sustava osiguravanja processes is inextricably linked to a continuous enhancement and improvement of
kvalitete i unapređenjem unutarnje kulture kvalitete. AZVO ima dugogodišnje iskustvo internal quality assurance and quality culture. ASHE has years of experience in working
rada u skladu s prihvaćenim međunarodnim standardima i zakonodavnim okvirom in accordance with international standards and legislative framework, which contributes
što doprinosi vjerodostojnosti našeg rada. Nastavit ćemo unapređivati kulturu to the credibility of our work. We will continue to improve the culture of self-evaluation
samovrednovanja na razini organizacije provedbom unutarnjih audita koji nam u sinergiji at the organisational level by conducting internal audits, which – together with external
s vanjskim vrednovanjima pružaju vrijedne informacije i dodatni su poticaj za planirani evaluation procedures – provide us with valuable information and serve as an additional
razvoj. U ovom strateškom razdoblju motivirani, obrazovani i uspješni zaposlenici ostaju incentive for planned development. In this strategic period, motivated, educated and
naš najveći razvojni potencijal. Nastavit ćemo ulagati u njihovo obrazovanje kako bismo efficient employees remain our greatest development potential. We will continue to
u suradnji s našim dionicima ostvarili naše ciljeve, jačali otpornost na unutarnje i vanjske invest in their professional development, and work with our stakeholders to achieve our
izazove, ispunili svoju misiju i ostvarili viziju. goals, build resilience to internal and external challenges, fulfil our mission and achieve
our vision.
Aktivnosti podcilja 2.4:
• Unutarnji audit Activities under subgoal 2.4:
• Vanjska vrednovanja (ENQA; DNV GL Adriatica) • Internal audit
• Upravljanje rizicima • External evaluations (ENQA; DNV GL Adriatica)
• Razvoj ljudskih potencijala. • Risk management
• Human resources development.

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AZVO će radi provedbe strateških ciljeva na početku godine donijeti godišnji operativni In order to implement its strategic goals, ASHE will adopt an annual operational plan at
plan koji će sadržavati definirane aktivnosti, pokazatelje uspješnosti, odgovornost i the beginning of each year, which will include defined activities, performance indicators,
rokove provedbe. Uspješnost realizacije pratit će se tijekom godine, a završno izvješće o responsibilities and implementation deadlines. The implementation will be monitored
realizaciji godišnjega operativnog plana dostavlja se na usvajanje Upravnom vijeću na during the year, and the final report on the implementation of annual operational plan
kraju kalendarske godine. Uspješnost realizacije godišnjih planova i ciljeva objavljuje se will be submitted to ASHE Management Board for adoption at the end of each year. The
u godišnjem izvješću AZVO-a. success in the implementation of these plans and goals will be published each year in
the ASHE annual report.

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Donje Svetice 38/5, 10 000 Zagreb I 01/6274 000 I www.azvo.hr