Quality Management Procedure

KP 17. Preventive Action

1. Purpose

Auditing conformity, competency, and effectiveness of the Quality and Environment management
system to identify opportunities for improvement continuously, detect and prevent effects of
potential non-conformities in all company activities as well as health and safety risks.

2. Area of Validity

This procedure was prepared within the scope of TS EN ISO 9001:2015, TS EN ISO 14001:2015,
TS ISO 45001:2018 item 10.2 Improvement, and TS EN ISO IEC 17025:2017 item 8.6
Improvement.

It is applicable to all real or potential deviations caused by conditions established in the Quality
Management Plan, product characteristics, and the quality system. It also applied to problems
that are defined in daily work or test and calibration activities, potential, or predicted.
It covers all indoor and outdoor activities in the factory.

3. Concepts

Preventive action: Activities aiming at identifying potential errors beforehand, working towards
preventing them, preventing non-conforming systematic activities/accidents from repeating, and
eliminating risks for a unit, area, or machinery with detected risks.

Continuous Improvement: Evaluating and improving all functions (products, services, processes)
in a company in a systematic way.

Hypothesis: The most appropriate solution among other solutions for a problem.

Problem: Non-conformity with ISO requirements, test and calibration specifications, accredited
company demands, or customer demands.

4. Application

.1 Works, investments and resource provision in line with the vision, mission, policy, and
objectives of BEST A.Ş are considered as preventive actions, discussed during management
review meetings, initiated with the General Manager’s approval, and monitored for
realization.

.2 The effects of the product on the environment are reviewed and measures are taken in line
with customer requests during design studies for products in BEST’s product range.

.3 Trainings provided to employees in order to prevent potential errors within the company are
considered as preventive actions.

.4 Activities are conducted and necessary preventive actions are initiated according to
occupational health and safety rules.

.5 Maintenance work in accordance with annual maintenance plans reduce production loss due
to machinery and equipment malfunctions and negative impact on the environment.

.6 Calibration of all measurement devices within the scope of Management Systems and Test
Laboratories are done in planned manner.

.7 Preventive actions that would prevent possible error from occurring through analyzing
current documents and processes are carried out.

.8 In case of ineffectiveness of the measures taken, causes of the non-conformity are analyzed
again to take new measures and non-conformity are prevented from repeating.

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 Quality Management Procedure
KP 17. Preventive Action

.9 A problem on Test Laboratories management system or technical operations may be defined

as a kind of activity. For example; controlling a non-conforming work, internal and external
audits, management review, feedback from customers, and employee observations are
considered in this context.

.10 The departments responsible must make changes that are necessary due to preventive
actions on documents such as

 Processes
 Pictures
 Work plans
 Production Instructions
 Test instructions
 Specifications
 Procedures

as soon as possible and notify relevant departments.

.11 A scientific approach must be adopted and the Plan, Implement, Control, Take Measures
cycle must be modeled while solving problems. Each preventive action must be
documented and defined.

4.12 Conditions that may have a negative impact on quality in materials supplied from suppliers
and services purchased from suppliers, conditions that would have a negative impact on the
environment and measures that would assist in eliminating such conditions are demanded from
relevant company in purchasing specifications and/or contracts. Purchasing activities are carried
out in accordance with the Purchasing procedure.

4.13 Non-conformities occurred in works conducted within the scope of the QEHSE
Management System are corrected within the scope of Corrective Actions.

4.14 Questions and suggestions aiming at possible problems during or as a result of Internal
Audit Activities, they are recorded and handled within the scope of Audit Procedure.

4.15 Group Studies are conducted if one individual and/or department cannot find a solution to
any non-conformity in BEST A.Ş.

4.16 Preventive actions are taken in order to reduce, detect, and eliminate all types or
environmental impact in indoor and outdoor areas of the factory.

4.17 Preventive Actions are followed by a Corrective/Preventive Action Follow-up Form.

4.18 In cases where urgent Preventive Actions or a defect in operation of any current preventive
action is identified, the identifying individual informs the Management Representative
verbally or in writing and the Management meets in order to discuss the issue again or
initiate a new action.

4.19 All Preventive Actions are discussed during meetings within the scope of the Management
Review Procedure.

4.20 Increase in Preventive Actions compared to previous year, their completion on time, or
having no repeating errors are considered as improvement indicators for Preventive
Actions.

4.21 The R&D department monitors preventive actions within the scope of continuous
improvement. Employee submit their improvement suggestions along with details to R&D

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 Quality Management Procedure
KP 17. Preventive Action

via the ERP system; R&D transfers suggestions deemed eligible to evaluation to relevant
individuals for their opinion and is responsible for initiating, implementing, and ending
activities if approved. An award system is being used for improvement and patent activities.

5 Responsibility

All relevant departments are responsible for implementing the method described above.

6 Documents

 Non-conforming product report (Form 052)

 Preventive action form (Form 172)
 Inspection Report (System audit, product audit, process audit)
 Management Review report
 KP 13 Internal Audits
 KP 03 Management Review

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 Quality Management Procedure
KP 17. Preventive Action

Responsibility
Inputs Outputs Made by Working Receives
Documents, Workflow Records,
together information
Others Others

Detecting
Non-conformity
Relevant Relevant Relevant
Non- Units Units Units
Explaining
Non-conformity conformity
Report

Weighting
Non-conformity
Relevant Relevant Relevant
Measures Units Units Units
“Emergency
to eliminate
Measures”
Non-conformity

Relevant Relevant Relevant

Cause Units Units Units
Analysis

Is the Real
Cause Identified?
No

Yes
Relevant Relevant Relevant
Establish Units Units Units
Measures

“medium /
Implementation long term Relevant
and Measures” Units
Control

Effectiveness
Control

Is the No Relevant
Measure Units
Effective?
Yes

Documentation Relevant
Units

Relevant
Units

APPROVED:

(the original is signed) (the original is signed)

Kübra Kıvrak Orhan Karasu

Quality Assurance Systems Executive Product Quality Manager

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 Quality Management Procedure
KP 17. Preventive Action

First Release 06.2008 Rev07 / 01.12.2019 Page 5/5

The rights to this document belongs to BEST and are reserved. Reproduction and sharing with third persons without prior permission is prohibited. This document is
subject to changes.