Resume Vaibav
Resume Vaibav
Resume Vaibav
PROFILE SUMMARY
Provided technical feasibility of future business process after analysing current state, business
requirements and constraints. Suggested project processes for improved timely and quality
delivery of project.
Led the technical team to convert the business requirements to ERP Design Specifications .
Initiated the defect prevention meetings to do root cause analysis on defects and found ways to
mitigate the defects.
EDUCATION
BACHELOR OF COMPUTER APPLICATION
Passing year 2010 from Tilak Maharashtra University
CERTIFICATION COURSES
Completed Certified Course Hardware & Networking with “A” Grade from Jetking Infotrain
Limited, Mumbai
Completed Certified Course Hardware With internet, Networking & Multimedia From
Government Polytechnic Bandra, Mumbai
SKILL SET
Enterprise Resource Planning (ERP)
Customer Relationship Management (CRM)
Electronic Data Interchange (EDI)
Systems Analysis
Business Systems Analysis (BSA)
Vendor Management
Software Implementation & Pre-Sales Consulting
Project Documentation
ROLES / RESPONSIBILITIES
JOB TITLE / ROLE -- April 2016 to till date
Senior ERP Implementation Specialist
Softlink Global Pvt Ltd – MUMBAI, INDIA
MAJOR ACCOMPLISHMENTS
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Manage and Lead Company Product Implementations for enterprise customers, taking complete
ownership of project planning, execution, financials and customer relationship.
Contribute towards building and fostering internal consulting capability within Professional
Services group.
Manage a team of Junior Functional consultants engaged in company product implementations
across multiple engagements.
Drive system configuration and deployment activities across multiple engagements. Contribute
to company product roadmap through active feedback from customers and implementation
experience.
Collect the Project Status Report (Weekly/Monthly) and inform to Directors and respective
HOD. Communication with other functional consultants for program design, application screen
design. Lead design activities defining requirements, testing and provide direction to customers
and junior consultants.
Effectively support the business and project teams on requirements gathering, designing,
analysing and documentation writing that contributes to the development of optimal solutions.
I have experience to mentor a set of business analysts, review and enhance the solutions offered
by them and Work with stakeholders for requirement gathering.
Preparation of functional & processing Flow Charts like Ocean, Air & Land Freight. Discussed &
customized client requirements on Fleet Management process & worked on the same till
implementation.
Creation of User Manuals (module wise) and explain to all users, Preparation of User Training
Roadmap on the basis of the schedule.
Deciding the user’s roles and responsibilities in the implementation process. Supporting Core
and Key Users during Training sessions. Module wise User Acceptance Testing and integration
testing. Educate our core users and end users for adopting ERP Application.
Assist customers maximize strategic business value from company products to provide them
with vision of their end state solution and roadmap. Evaluate customer ’s business requirements,
needs and objectives and transform same to company processes, solutions and modules being
implemented. Analyze and solve complex customer issues related to data and processes. Ensure
seamless transition through customer lifecycle working closely with presales, professional
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services and support teams. Supply ERP functional consulting and education services at
customer sites.
Software installation, configuration and end user training at client site / office.
Ensuring high Customer satisfaction at all times provide technical support by identifying and
troubleshooting and resolving customer problems.
Travel to customer sites as required. Handling and resolving project risks and escalations from
customers. Communicate with customers via email, telephone and other electronic
communications regarding problems.
Updating the customers reported issues / bugs in internal tracker with resolution and generate
weekly / monthly reports.
ACHIEVEMENTS
Most Promising Employee of the Year 2011 (ERP Implementation Dept., Softlink Global Pvt. Ltd.)
Performer of the Year 2014 (ERP Implementation Dept., Softlink Global Pvt. Ltd.)
PERSONAL DETAILS
Date of Birth : 01st August, 1986
Marital Status : Married
PAN Number : BFDPP2912K
Passport Number : L5749999
Skype ID : vaibhav.pitale108
Residential Address : Flat no 2, Dwarkamai, Plot No F/80/31,
Sector 12, Behind Shiv Mandir,
Kharghar, Navi Mumbai
Maharashtra – 410210 India
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