BSBINM601 Manage knowledge and information

Task 2 – Report and Presentation

Task summary
This assessment is to be completed using the Bounce Fitness simulated work environment, including .
business planning documents, job descriptions, human resource information, finance information and
complaints.

Required
 Access to textbooks/other learning materials
 Access to Bounce Fitness site via Canvas
 Computer with Microsoft Office and internet access

Timing
 Your assessor will advise you of the due date of this assessment via Canvas.

Submit
 This completed workbook.
 Video Recording of Part E (If you are completing this unit online)
 PowerPoint slides used when carrying out the presentation in Part E.
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked
to complete further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt
with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand
any part of this task or if you have any learning issues or needs that may hinder you when attempting
any part of the assessment.

Assessment Cover Sheet

Candidate name:
IH Sydney Training Services Pty Ltd
RTO Code: 91109 CRICOS Code: 02623G
 Candidate ID

Trainer’s Name:

Date Submitted:

Candidate I declare that:

declaration:  I have read and understood all the information provided in relation to
the assessment requirements to complete this unit, the instructions
and the purpose and processes of undertaking this assessment task
 This assessment is my own work and where other’s works or ideas have
been used, I have appropriately referenced or acknowledged them
 I understand that plagiarism is a serious offence that may lead to
disciplinary action.

Candidate signature:

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 Task 2 – Report and Presentation
Case Study
Margaret House, CEO of Bounce Fitness and the Board of Directors are keen to have the four
Centres registered with Fitness Australia (http://www.fitness.org.au). They feel that standards
required to be met as a registered fitness centre would not only ensure the credibility of the
organisation in the eyes of the public but provide goals for the Centre Managers and teams.
Registration will require meeting the Code of Conduct for the state in which each Centre is located
and ensuring that all trainers meet, or immediately undertake training to meet certain standards.
Information about the registration can be obtained by going to the Fitness Australia website and
clicking on the Registration and Policies and Guidelines tabs. The Codes of Conduct for each State can
be found on the Policies and Guidelines tab, Business Principles and Guidelines section, if you
scroll down the page.
The minimum educational qualification required by Bounce Fitness for all trainers is the Certificate III
in Fitness Instructing and all trainers must hold this to continue to work as a trainer of classes and
individual clients. At this point in time, this has not been consistently applied. In Cairns all are
qualified, in Brisbane two need the basic training, two also in Sydney and in Melbourne there is one. It
is intended under the change management initiative that all trainers, once they have completed the
basic training will continue to pursue further training, the Certificate IV and Diploma, annually as
personal development.
Bounce Fitness will pay for the training fees and other incidentals such as textbook requirements and
provide one paid hour per week for study leave. Bounce Fitness will also reimburse travel and
accommodation for compulsory study attendance sessions.
It is expected that the change management process will be smooth if adequate measures are taken
and the process is well managed. The major resistance will come from the five trainers who do not
have this qualification and have learned through experience. They do not feel that a qualification is
necessary. They have indicated that they are not keen to participate in the further training
initiative.
If the whole standardisation process is not managed carefully, there is a potential for dissatisfaction
and all Centres may not comply with the standardised procedures. This is a major concern for the
Executive; hence your recommendations are crucial.
You have been asked to investigate the feasibility, benefits and practicality of entering such a
relationship with Fitness Australia and make recommendations. Prepare a report for submission to
the CEO and Board.

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Part A – Obtain Information

This part requires you to gain background information. Address the following points
to ensure you have all the necessary information:
Question 1:
Review the information in the Case Study; examine the information on the Bounce
Fitness website and the website of Fitness Australia.

The company is composed by 4 centers. The code of conduct for each place is
located, all staff is trained but 2 and “it is intended under the change management
initiative that all trainers, once they have completed the basic training will continue
to pursue further training, the Certificate IV and Diploma annually as a personal
development.” The head offi ce is in Cairns and nowadays the demand has been
increasing and currently overbooked.

Question 2:
Identify, define, and analyze the business problems and issues.

Here are three points to be analyzed:

Some people are still in need of training so the members will keep trusting in the
company and decrease risk of injuries.

Some centers are not profitable.

Nowadays the training does not follow any specific standard.

Question 3:
Identify what information you will require to provide to the CEO and Board of
Directors to allow them to decide.

Cost of training – check all options to minimize the costs.

Business performance – non profitable centers: copy formula from those who are doing well.
Training activities – some employees need to be training.
Employees Qualification: conduct Certificate IV and Diploma training as soon as possible.

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Question 4:
Investigate the information on the Fitness Australia website. How do you know
that the information you are gathering is reliable?

By looking at the website and check if it is under the Federal and State government and has a
Digital Certificate, look up in official Fitness Associations, Google and in the end, visit the units.

Question 5:
Check the information and ensure that the information you select to use is not
contradictory or ambiguous.

To ensure that the information is not contradictory or ambiguous we must look up on

Google, glass ceiling website to check companies’ reputation, ask customers for
feedbacks and make sure that answers are accurate.

Question 6:
How will you obtain anecdotal and other information not held in formal networks
from the Centres?

1. Search on Google
2. Ask customers
3. go walk through the place

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Part B – Analyse Information

This part requires you to analyse the information that you have gathered. Address the
following points to ensure you can make the best recommendations:
Question 7:
What are your objectives in conducting your analysis of the information gathered?

- Calculate and improve profits, mainly in the less profitable centres.

- Promote changes at Bounce Fitness.
- Protect the brand.
- Standardize before Fitness Aus.
- Get CEO approval.

Question 8:
Describe the patterns or trends emerging? Why do you think these are occurring and what
has been the result?

Though the documentation provided, we can see costs decreasing in some centers due to technology
and customer service.
Records has been kept for continuous improvement leading to an increase of staff working directly
with members and not doing redundant work.
Records also had shown suspicions unqualified staff increasing risk of accidents and consequently high
insurance cost.

Question 9:
Use statistical analysis to assist in your interpretation and include copies.

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Question 10:
Conduct a ‘What If Analysis’ on the information. What was the outcome?

1. Members/clients are attracted to others centres due to education of their trainers?

Yes outcome – decrease of revenue, profit, staff, brand, and longevity.

Question 11:
How have you ensured that your analysis has been conducted using a logical approach to
the evaluation and conclusions drawn by you?

Using the record kept and based on that, the create graphs and statistical analysis like
mean, standard deviation, hypothesis testing, sample size determination and regression.

Question 12:
How would you adjust any information collection systems currently in place?
Include recommendations for improvements to the information collection in your final
report.

I would insert a new system to improve and automatize customer scheduling, accurate measurements of
satisfaction and the opposite, also complaints or recommendations. A learning and developing program to
stimulate self-development and mental health.
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Part C – Making the decision

This part requires you to make decisions. Address the following points to ensure you
have all the necessary information:

Question 13:

Do you have enough information to make valid, credible and reliable

recommendations to the CEO and Board of Directors? How do you know that you
have suffi cient information and that it is valid and reliable? Document your
recommendations – one must relate to the use of an information system to capture
future information relevant to this project.

I have checked up all sources of information extract from reliable sources like company
files, industry information, talk fitness Aus., interview management-staff-customers.

Question 14:
What risk management plans have you put into place to determine acceptable
courses of action?

Risk Management plan – business financial risk to centralize.

Question 15:
What quantitative methods did you use to assist your decision making?

Surveys, feedbacks, and questionaries.

Question 16:
With whom would you consult when making decisions about information to use?

Key stakeholders, management fitness Australia, other fitness centers, competitors

state government, customers, etc.

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Question 17:
How have you ensured that any decisions taken on information use are within the
appropriate authority of the decision maker?

By using quantitative methods that are used to assist decision-making such as Linear
programming, Queuing theory, Simulation, Transportation methodology. It can be
ensured that the information used is within the appropriate authority of the decision
maker as it matches with the policies and procedures of the organization.

Question 18:
Explain how your recommendations are in line with the organizational objectives,
values, and standards of Bounce Fitness?

Increasing share responsibility, communicate expectations, implementation company

strategy, understand employee’s motivation then decrease employee turnover.
Increasing operating margins, increase employee by smart goals.
The recommendations will be in line with the organizational objectives if it saves
money for the company in the long run, is critical for effective recruitment, identifies
exactly what is required and expected, draws a clear line between duties of one
position from another, it makes appraisal simple and straight forward, it establishes
legal defensibility, it helps in career and succession planning, easily identifies
achievers and non-achievers .

Question 19:
What would you do to ensure your recommendations are completed in a timely
fashion?

Make sure that recommendation is based in logic.

Showing the impact through Gantt Chart, follow up, etc.

Part D – Disseminate the information

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Prepare a communication plan to inform the organization about the decisions. It will be
presented to the CEO and Board of Directors.

Check your report a final time before submission to ensure the information is spell-
checked, grammatically correct, up-to-date, accurate, relevant and suffi cient.

Ensure that you include information relating to:

 How advice/information needs are documented and if there are specific

requirements relating to different locations, format, and timelines.
The organisation must have a system in place either formally or informally that
records who needs to know what in terms of organisational information. It must
record the location of the information to be disseminated, its format that must be
communicated and hen it should be sent.
This system will ensure that personnel can access the information they need once
there is a record of who needs what then the information can be distributed
effectively.

 How and when document information and databases will be updated.

Databases need to be updated on ad hoc basis. It minimizes the duration of time that the
system is lacking information and fosters a culture of automatically updating the systems
as required.
The system can be updated on a schedule such as updating the information on wages
expenditure four-weekly and updating the sales records at the end of business every day.

 How the design of the systems meets the information requirements of decision
makers and how the databases will be updated and on what timeline.
The organisation must use information systems that are compatible with the type of
information the organisation collects and need to access. We can adjust the system to
facilitate information gathering and analysis, it involves filtering information down to
show only the relevant data and or formatting and presenting the information in a
suitable and easy to read and interpret way.

 How you ensured the information is up to date, accurate, relevant, and suffi cient.
Checking the source:
The first point of action for ensuring this is to check that the information we are accessing
when creating the communications is correct.
We may be aware of how often internal information sources should be updated. We should
examine the release and revision dates of information sources we use and check that any
information that appears dated is checked for accuracy and relevance.
Checking work:
We must be aware of the requirements of organisation work before it begins; if we know why
we are writing the communication and who for, then we can tailor the work from the
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 beginning, which prevents the work being irrelevant or unsuitable and having to be edited or
rewritten.

 How confidentiality/privacy policies will be adhered to in the transmission/release of

information/advice.

We must be aware of how privacy and confidentiality laws affect your business operations and if
we are ever in doubt or unsure, check the facts with a reliable source, such as the legal
department.
The law establishes expectations and requirements that organisations must abide by when
transmitting information, including Encryption of information; Secure communication methods;
Protected receipt; Identification verification and Password protection.

 How and when the communication plan will be reviewed and updated.
Communication plans may be reviewed through positive or negative feedback, problems that
have arisen, system update, new reason for communication, new contact group and new
communication method.
It is good practice to schedule a regular reviews and updates; this allows the chance to detect
issues before they cause problems and allows the organisation to keep on top of maintenance
requirements.

 How technology will be used to provide optimum effi ciency and quality.
We need to match organisation message with an appropriate format. When we have identified an
effective format, we will have to match this with the best type of technology based on its
efficiency and quality.

 How corporate knowledge will be maintained to ensure security.

Corporate knowledge should be recorded wherever possible; once this information is recorded it
may require security protection, such as copyright or encryption.
Security prevents staff or others from accessing, stealing, and misusing corporate knowledge and
property.
It might be done through Intellectual property, Copyright and Technology.

Part E – Presentation
This part requires you to demonstrate your ability to communicate and consult. You must
ensure all relevant groups and individuals are advised of what is occurring and are provided
with an opportunity for input. To demonstrate your communication skills, you will now
present your report.
 If you are completing this unit Face to Face: Present your report to your fellow
learners playing the role of the CEO and Board of Directors of Bounce Fitness.
 If you are completing this unit online : Present your report to 2 volunteers (e.g.
colleagues, friends, family members, other students) who will play the role of the
CEO and Board of Directors of Bounce Fitness.

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You must orally present this report exactly as you would to the CEO and Board of Directors
of Bounce Fitness. You must be clear, knowledgeable, and influencing in your presentation.
The audiences may question aspects of your presentation and you must respond credibly
and accurately.

End of Assessment

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