Chapter 1

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CHAPTER 1 

A. Lets Practice (Hal 13)


1. D. Would you like to
2. D. I think
3. C. Why don't
4. C. Would you
5. C. I'll do
6. D. I will help you with
7. C.Why don't you
8. C. Can I
9. D. Can I
10. C. Would you like me

B. There are some grammatical errors in the sentences given below. Circle the mistakes in
the sentences then rewrite the sentence. If there aren't any , mistakes, put a tick mark next
to the sentence.

1. Let's go to the restaurant of sushi for lunch


2. Shall we have a meeting on Saturday afternoon ?
3. Can I get you a glass o juice ?
4. Let me take you to home
5. If you want, I'll wash the car for you
6. Shall we go home now ?
7. Would you like another glass of juice ?
8. You should finish your work today
9. Can I help you with take something ?
10. Shall I bring your jacket ?

C. Respond to suggestions and offers given below:


1. yes pleae, I really appreciate it
2. Of course, let's go
3. No thanks, I'am with my brother
4. No thanks, I'm listening to music right now
5. Ok, i will meet you there
6. Let's go to the canteen
7. No thanks, I would like glass of juice
8. No thanks, I can do it myself
9. Oh thanks, you can do it
10. Ok, let's go to the airport

D. Find examples of suggestions and offer in the story “The Enchanted Fish”
1. Let me live! I am not a real fish, I am enchanted prince
2. What should i have asked for ?
3. You should have asked for a nice cozy cottage
4. What would she have now ?
5. How can I help your wife ?

F. Fill in blanks with the words given below:


1. Cozy
2. Sparkling
3. Surprised
4. Frightened
5. Enchanted
6. Gaze
7. Shivering
8. Willingly
9. Nasty
10. Dreadful

CHAPTER 2
A. Read the opinions below. Based on the context of the statements given below, try to
figure out what is being talked about. Match the category in the box with the opinions
given in the table below. The first one has been done for you.
1. Movie
2. Book
3. Monorail
4. Restaurant
5. Restaurant
6. Hotel
7. Movie
8. Hotel
9. Hotel
10. Movie
11. Museum

B. Fill in the blanks using the opinion expressions given in the box below:
1. Totally agree
2. Opinion
3. am concerned
4. Strongly believe
5. Believe that
6. Strongly

D. Below are given several opinions. Some of them are polite and some impolite. Highlight
the opinions with:
1. Blue                                       11. Green

2. Blue                                       12. Green


3. Red                                        13. Yellow
4. Red                                        14. Green
5. Red                                        15. Yellow
6. Blue                                       16. Green
7. Red                                        17. Yellow
8. Yellow                                   18. Yellow
9. Red                                        19. Blue
10. Yellow                                 20.  Red

E. Fill in the blanks with the words given below: 


1. Eradicate
2. Condone
3. Harass
4. Distressing
5. Merciless
6. Isolated
7. Limelight
8. Intimidate
9. Scared
10. Violent

Store Attendant: Hi there, how can I help you?

Customer:  I would like to return this shirt for a refund.

Store Attendant: What is the problem with the shirt?

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Customer:  I found that this size doesn't fit me perfectly.

Store Attendant:  I'm sorry, Sir, but our store policy can't afford your request for a refund. But
instead, you can exchange to the size that you prefer. Is it okay? 

Customer:  It is okay, then. I want to exchange for the Large size. Thank you.

Store Attendant: Here's your new shirt, Sir. Thank you very much.

Contoh Dialog 2

Store Attendant: Hi there, how can I help you?


Customer:  I would like to return this shirt for a refund.

Store Attendant: What is the problem with the shirt?

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Customer:  There is a defect in the stitching on the backside of this shirt, and it is so
uncomfortable.

Store Attendant: I'm sorry to hear that, Sir. I will process the refund and will give you a 10%
discount for your next purchases.

Customer:  Thank you for that. Can you give me cash instead of process on my credit card?

Store Attendant: Sure, Sir. Here is your refund. Thank you very much for your understanding.

Contoh Dialog 3 

Store Attendant: Hi there, how can I help you?

Customer:  I would like to return this shirt for a refund.

Store Attendant: What is the problem with the shirt?

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Customer:  I bought it online, and it happened that they didn't send me the right color and
model. I'm so disappointed; I have to travel miles to refund this because it can be done online!

Store Attendant: I'm sorry, Sir. I will process the refund of this shirt as soon as I can. Would
you prefer by cash or by transfer?

Customer:  Cash would be better; I don't want to wait any longer.

Store Attendant: Here, the refund. I'm sorry  for the inconvenience you experienced because of
our shop, Sir.

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