Marriott

Marriott International Inc.
What the company does: Marriott International is a leading hotel and lodging company, with more than
4,400 properties in 85 countries and territories.
Locations hiring: All hotel and headquarter properties are hiring.
Number of employees: There are more than 200,000 employees at Marriott-managed properties,
including 102,301 employees in the U.S.
Programs offered: Marriott International offers a variety of training to employees worldwide using
multiple training delivery methods, including virtual and in-person. The training focuses on developing
skills, and provides professional and career development training. Topic areas include work-life balance,
leadership and management.
Why the company offers this perk: “Marriott International offers our associates training because we
believe in the well-being and growth of each and every one,” says Arne Sorenson, President and CEO,
Marriott International.
What kind of employee the company is looking for: “When I’m looking to hire, I look for someone with
passion,” says Sorenson. “We can train you to work at the front desk, but we can’t train you to be
empathetic or to smile.”
HR: Marriott employee training and development program
by HM Staff | Jun 8, 2010 2:33pm
Marriott employee training and development program
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An outline of the various training programs and courses offered at Marriott International.
New hire orientation program

The program starts with a new hire orientation program for all employees to ensure new staff have the
skills needed to perform effectively. The purpose of the program is to introduce new employees to the
Marriott culture, brand, and their specific hotel/region.
International hourly training
Marriott claims to provide 15 minutes to training each day to each hourly employee. The training
addresses the essential skill and knowledge areas, such as culinary, rooms operation, purchasing, that
are essential for employees to master in order to do their jobs.
Gateways
The Gateways program is for hourly non-management employees. It is designed to train discipline-
specific skills necessary to individual positions. Participating disciplines are: finance, HR, IT, loss
prevention, PR and sales.
Core management training
Marriot managers participate in over 20 different management training programs. Courses are taught by
certified trainers, professional experts, and property based management. Other courses are self-
directed, including internet-based learning. Classes generally have 20-25 participants and include
extensive group interaction, hands-on activities, pre and post-test evaluation, and action planning.
HOTEL BASED PROGRAMS & OFFERINGS
Essential Skills for Supervisors and Managers
Comprised of 15 modules, including Welcome to Marriott Management, Communicating for Success,

Hiring the Best, Training and Developing your Associates, Coaching for Great Performance, Building Top
Performing Teams, Conducting Performance Appraisals, Managing Conflict, Juggling Time, Business
Basics, Create Experiences, Effective Daily Meetings, Goal Setting, Your Career and You, and Stress
Management.
InMotion!
Utilizes hands-on experience for supervisors to learn about different departments of the hotel and
develop broader hotel expertise which help prepare them for management responsibilities.
Get On Board
This learning experience is designed to introduce new managers hired both externally and internally to
International Lodging. Through a variety of mediums, the manager "new to Marriott International"
experiences and learns Marriott's culture, policies and procedures for International Lodging while
building the necessary relationships.
Ashridge Virtual Learning Resource Centre
Commitment to associate development requires offering employees the opportunity to learn at their
own pace through access to the Virtual Learning Resource Centre.
FACILITATOR LEAD PROGRAMS & OFFERINGS
The programs are categorized into three levels and correlate with Marriott International’s Core
Competencies (Leadership, Managing Execution, Building Relationships, Generating Talent and
Organizational Capacity, Learning and Applying Personal Expertise, and Business/Functional results.)
ADDITIONAL MARRIOTT MANAGEMENT TRAINING
Property Strategic Planning Implementation
This two-day program is conducted 30 days prior to a new Marriott International hotel opening, and is
designed for the hotel Leadership Team.
Courtyard by Marriott International University
This program is an international only Marriott training program offered to Courtyard by Marriott brand
General Managers and Assistant Managers. It is designed to focus on understanding the brand's
positioning, product and service standards, pricing strategies, effective food and beverage, and creating
hotel-specific action plans to achieve goals.
Training On-Property Programs
A workshop is created for hotel managers facilitating Marriott’s In the Beginning, Passports to Success,
or other on property training programs for hourly associates.
Effective Training Skills
Both workshop and certification process which focuses on co-facilitation techniques, stages of
experiential learning, measurement, and better understanding of learning styles.
Content supplied by Marriott International
Marriott International, Inc. is an American multinational company that operates, franchises, and

licenses lodging including hotel, residential, and timeshare properties.[2] It is headquartered
in Bethesda, Maryland. The company was founded by J. Willard Marriott and his wife Alice
Marriott; the executive chairman of the company is now their son, Bill Marriott and the Marriott
family retains majority ownership of the company. Marriott is the largest hotel chain in the world
by the number of available rooms. It has 30 brands with 7,642 properties containing 1,423,044
rooms in 131 countries and territories.[2] Of these 7,642 properties, 2,149 are operated by
Marriott, and 5,493 are operated by others pursuant to franchise agreements.[2] The company
also operates 20 hotel reservation centers.[2]
Marriott International, Inc. was formed in 1993 when Marriott Corporation split into two
companies: Marriott International, Inc., which franchises and manages properties, and
Host Marriott Corporation (now Host Hotels & Resorts), which owns properties.[4]
Since the founders were Mormon missionaries, copies of the Book of Mormon are provided
in hotel rooms in addition to the Bible.[5]

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What training programs does Marriott offer for new hires?

What training programs does Marriott offer for new hires?

What management training programs does Marriott offer?

What management training programs does Marriott offer?

Marriott International Inc.

Locations hiring: All hotel and headquarter properties are hiring.

HR: Marriott employee training and development program

by HM Staff | Jun 8, 2010 2:33pm

Marriott employee training and development program

New hire orientation program

International hourly training

Core management training

Essential Skills for Supervisors and Managers

Comprised of 15 modules, including Welcome to Marriott Management, Communicating for Success,

Ashridge Virtual Learning Resource Centre

ADDITIONAL MARRIOTT MANAGEMENT TRAINING

Property Strategic Planning Implementation

Courtyard by Marriott International University

Training On-Property Programs

Content supplied by Marriott International

Marriott International, Inc. is an American multinational company that operates, franchises, and

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