Pre 1.

a)patient and family rights and

responsibilities are documented.

  Department- HR

patient and family

  Doc
No-

rights and
responsibilities
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(This is for the patients and relatives, but all the staff are re  you have the right to...

Receive considerate, respectful and quality care

 Treatment and service evaluation and referral as needed. If we cannot meet these
needs, or if you request a transfer, we will facilitate a transfer. You may be
transferred to another facility once the following has occured:

o You have received complete information about why the transfer is needed
o We have discussed available options with you in lieu of a transfer
o The receiving facility has agreed to the transfer
 To be treated with dignity and regard for your psychosocial, spiritual and
cultural beliefs.

 Acceptance and respect. Hope hospital respect and serve with dignity all people
without regard to race, color, gender, national origin, religion, disability,  age,
Vietnam or other veteran status, sexual orientation or any other status protected
by relevant law.
 To be able to exercise cultural and spiritual beliefs and practices that do not
interfere with the well-being of others or your treatment plan.
 Appropriate continuity of care and referrals. You have the right to be informed of
needed follow-up care after you leave the hospital.
  Information about any relationship of the hospital and staff to other healthcare and
educational institutions, as it is related to your care.

Obtain information about your treatment and healthcare team

 You have the right to access the healthcare provide of their choice that would
sufficiently provide quality healthcare.
 Receive information on diagnoses, treatment and prognosis in terms you can
understand, and have right to seek amendments to thier protected health
information.
 Information on your role in your care and the treatment options.
 Expected course of the treatment and/or recovery
 Benefits and risks of treatments
 The names of doctors, staff responsible for your care

Make decisions about your care

 Information needed to give informed consent. This includes proposed

procedures/treatment options and their risks and benefits, in a language you can
understand.

 To always have the right to refuse treatment including tests, examinations and
diagnostic procedures and care .
 To be informed by the healthcare team of any anticipated medical outcome of
refusal.
 You have the right to leave the hospital even if the doctor advise against it.You
need to give the consent for "Discharge against medical advised".

Be comfortable and safe

 Appropriate pain assessment and management to relieve your pain while

maintaining your level of function.
 A safe healthcare setting, free from verbal or physical abuse or harassment
 Restraints or seclusion will be used only when needed for the safety and medical
well-being of you and others.
 Comfort and dignity. If you are terminally ill, your symptoms will be treated. Pain
will be managed appropriately and aggressively. You and your family will receive
support to address psychosocial and spiritual concerns related to dying and grief.
Have privacy and confidentiality

 Confidential discussions, consultations, examinations and treatments are

confidential and are conducted discreetly.  You will be interviewed, examined and
cared for in a setting providing as much privacy as possible.
 You may refuse visitors. You also may refuse contact with hospital staff not
involved with your care, with the exception of security officers.
 You have the right to talk in confedence with healthcare providor and have their
information protected.All identifiable information about the patient's health status
medical condition, diagnosis, prognosis and treatment all other information of a
personel king will be kept confidential even after eath.Exceptionally the
descendants may have a right to access the information which will inform them
about their health risks.(Confedential information can only be disclosed if the
patient gives explicit consent or if expressll provided for in the law.)

 The presence of members of your own gender, upon request, during exams or
procedures performed by healthcare professionals.

Other Rights

 To have information on the expected cost of the treatment.

 Examine and receive an explanation of your bill, regardless of source of payment.
 You have right to a fair and objective review of your complaint against doctor, staff
or hospital,you can voice your complaint at atministrator at any ponit of time.
 Receive a photocopy of Patient's  Rights and Responsibilities.

Patient responsibilities:

To help us provide you with high-quality care, you are responsible for:

 Providing, to the best of your knowledge, accurate and complete information about
your health, including:the history,Nature of your illness,past illness and
hospitalization,medication , reactions and concerns

 Participate and  understand your r treatment plan and your role in that plan.
 Making informed decisions about your care.
 Participating in the treatment plan agreed upon with your healthcare team.
However, you always have the right to consciously refuse treatment.
 Following hospital rules as they affect patient care, such as:

o Consideration for the rights and respect for the property of other patients
and staff
o Assistance in our efforts to limit noise
 o Assistance in our efforts to limit the number of visitors for safety and noise
control
o Compliance with our smoke-free environment policy
 Be honest with HOPE hospital , and refrain from violent behavior and any
verbal abuse with hospital staff.
 To comply with the hospital rules and regulations time to time.

You are also responsible for:

 Providing complete, accurate and timely information about the sources of payment
for the care provided by the hospital. Emergency services will not be delayed while
we are waiting for such information.


Fulfilling your financial obligations for your health are as promptly as possible.

Pre 3. Policy for obtaining patient and

family 's consent exists for informed
decision making about their care

  Department- Operations
  Policy Policy for obtaining patient and
family's consent
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1.    Aim:
It gives a scope to the hospital to inform the condition ,line of treatment, type of surgery, complications  and  prognosis
of the patient to the relatives.

2.    Responsibilities of various personnel in the department:

front office assistants
Doctors

 
3.    Rationale:
To protect the patient right
To avoid legal complications which may occur due to not informed to the relative.

4.Types of consent

 General consent( for admission)

 Consent for surgery
 Consent for DAMA
 Consent for sending the patient outside for diagnostic or other procedure
 Other consent eg consent for photograph,gong out for sometime,Refusal of treatment

5.   Policy:

 The general consent is taken in a separate printed sheet at the time of admission, with the  patient's and the
relatives full information like name, age, sex, address.
 The consent can be taken by front office assistants and it should be in English and the local language
i.e.Marathi
 The matter has to explained to the relative in their own language.
 This consent should cover the date, time, patient's name,  name of the procedures, possible complication of
medication, investigation, therapy,operation and anesthesia.
 Such complications should be clearly defined as bleeding , infection, cardiac arrest, pulmonary embolism etc.
 The general consent should cover that on receipt of bills during or at the time of discharge the expenses will
be paid by the person.
 One relative and two witnesses are mandatory for the general consent with their full name, phone no,
signature, date and time.
 The consent for surgery should be taken by RMO only and it should cover the patient's name, registration
no, bed no,  name of the procedure, reason for surgery, possible complications of surgery and anesthesia.
 The consent for sending the patient outside for diagnostic or other procedure has to be taken by RMO
only in the patients file.
 Other consents can be taken in the patients file.
 If the patient is incapable of independent decision making then the blood relation person can give  the consent
(mother , father, wife, son, daughter)
 All the consents should be secured in the patient's file and should be shown in the handover.