Ridwan Anas Staff Work Report - Daily - 2020/06/09, counted from 2020/06/09 12:00:00 am to 2020/06/09 11:59

Ticket Info

No. Ticket # Ticket Open Date Subject

1 2375169 2020-06-09 05:22 am SendSafely Expiration Notice (19:22 on Jun 09, 2020)
2 2375199 2020-06-09 07:07 am [New Relic Explorers Hub] What you missed...
3 2375049 2020-06-09 12:39 am Smart IT - URGENT! Koneksi ke raabitmq gagal
4 2375037 2020-06-09 12:24 am Smart IT - Remote MySQL
5 2374092 2020-06-08 12:56 am Kantor Akuntan Publik Hendrawinata Hanny Erwin & Sumargo (Kreston H
6 2366075 2020-05-29 10:31 pm Remove rdns entry
7 2375125 2020-06-09 02:43 am FIXED alert for VM104-app3.sonar.id
8 2375065 2020-06-09 01:02 am [Notification] - Disk usage VM 104 - Sonar
9 2375162 2020-06-09 04:44 am Smart IT - URGENT! Server ORIN down
10 2372710 2020-06-05 01:12 pm ITwerx Corp - Routing issue?
11 2375190 2020-06-09 06:52 am SMART error (OfflineUncorrectableSector) detected on host: osd1
12 2375196 2020-06-09 07:00 am [Failed] Hyper-V Servers Copy (24 machines) 1 failed
13 2375208 2020-06-09 07:50 am FIXED alert for VM - GHFSEA-RAS1.globalharvest.local
14 2353153 2020-05-14 12:21 pm Bayley Construction - performance issue
15 2374739 2020-06-08 05:24 pm Oki Golf - Access to SQL database
16 2374580 2020-06-08 01:29 pm Global Harvest Foods - Edit msRTC attributes in Azure/O365 user
17 2364806 2020-05-29 04:09 am SMBXL - SSL CERTIFICATE UPDATE FOR SMBXL.COM Website
18 2375238 2020-06-09 08:58 am colocrossing - Machine Down - 2752CC-XEON
19 2375242 2020-06-09 09:12 am Ingeniux Corporation - Please increase disk space on DEV-HVC shared
20 2369059 2020-06-02 05:07 pm Evergreen Home Loans - On-Prem Exchange Inbound Queue exceeded
21 2375248 2020-06-09 09:22 am WoodBurnCo - Unable to reach UWM subnet (WBUWFMA01, WBU
22 2375251 2020-06-09 09:38 am Failed Noc-PS Alerts - [ServerStadium] [NOC-PS] Server SEA-210283.op-net.com (ID
23 2374370 2020-06-08 08:58 am Health Perspectives - New Rack Build -- Internal
24 2370109 2020-06-03 12:10 pm True Fabrications - urgent - internet outage
25 2374553 2020-06-08 01:02 pm Evergreen Home Loans - Migration- User Lori Samsel

26 168721 2020-06-09 06:27 am Trusted Device Removal Notification for [email protected]

27 168722 2020-06-09 06:27 am New Trusted Device Notification for [email protected]
28 168716 2020-06-09 03:33 am KVMIP Request:
29 168719 2020-06-09 03:59 am server down
30 168419 2020-06-02 05:41 am KVMIP Request:
31 164499 2020-03-09 04:15 am Urgent / Firewall / Mail Issues.

Total work completed : 22 minutes (22 minutes)

m to 2020/06/09 11:59:59 pm

Aggregate Ticket Info

by All Staffs
Recipients Has Been Open For Status No. of Replies Total Time Spent
[email protected] Closed 0 1m
[email protected] Closed 0 1m
[email protected] 1d 4h 19m Waiting Cust Reply 0 1h
[email protected] 1d 4h 34m Waiting Cust Reply 0 29m
[email protected] 4h 2m Work In-Progress 0 2h 49m
10d 7h 35m Closed 0 37m
[email protected] 28m Closed 0 1m
[email protected], aditya@5h 4m Closed 0 11m
[email protected], her 1d 13m Waiting Cust Reply 0 2h 12m
[email protected] 4d 15h 46m Waiting Cust Reply 0 3h 40m
3h 38m Closed 0 1m
[email protected], 3h 29m Closed 0 30m
[email protected] 39m Closed 0 1m
[email protected] 16h 36m Work In-Progress 0 16h 54m
[email protected], bryan1d 11h 33m Waiting Cust Reply 0 23m
[email protected] 20h 55m Closed 0 15m
[email protected], prav 12d 49m Waiting Cust Reply 0 3h 27m
[email protected] 19h 59m Waiting Cust Reply 0 3m
[email protected] 19h 46m Waiting Cust Reply 0 20m
rolaes@evergreenhomelo7d 11h 51m Work In-Progress 0 18h 49m
reed.kilburn@woodburnc19h 36m Waiting Cust Reply 0 40m
A-210283.op-net.com (ID 33343) failed51m Closed 0 5m
1d 19h 59m Follow-Up 0 4h 40m
vincentzhou@truebrands 5d 22h 15m Closed 0 15m
jkhampradith@evergreen1d 15h 55m Waiting Cust Reply 0 1h 30m
Serverstadium Tickets
[email protected] Closed 0 1m
[email protected] Closed 0 1m
[email protected] 1d 1h 32m Waiting Customer Rep 0 7m
[email protected] 1d 1h 6m Waiting Customer Rep 0 3m
[email protected] 7d 23h 25m Waiting Customer Rep 0 27m
sales@realvaluehosting. 93d 50m Waiting Customer Rep 0 8h 25m
Total
 Personal Work Info
During Shift
Time Spent No. of Replies No. of Notes Updated Ticket Time
(timeline)
1m 0 0
1m 0 0
0m 1 1 02:59 am, 03:16
am, 04:42 am am,
am, 03:22
0m 4 3 03:30 am, 04:16 am
0m 1 1 03:03
03:04 am,
am, 03:11
03:36 am
am, 03:46
2m 1 3 am, 03:46 am
0m 0 2 03:04 am, 03:05 am
1m 1 0 03:43 am am, 09:26 am,
am, 07:51
0m 5 2 06:17 am, 09:28 am
0m 2 0 06:36 am, 06:48 am
0m 0 1 06:55 am
0m 0 1 07:28 am
0m 0 1 07:31
07:40 am
am, 09:07 am, 08:55
0m 2 1 am
0m 1 0 07:53 am
0m 1 0 08:14 am
0m 1 0 08:43 am
0m 1 0 09:03
09:14 am
am, 09:17 am, 09:20
0m 1 3 am, 09:58 am
0m 1 1 09:16
09:24 am,
am, 09:29
10:18 am
am, 09:33
0m 2 3 am,
09:38 am, 09:56 am, am
09:37 am, 10:52 09:56
5m 0 5 09:41
am, 09:58 am, 09:58
am, 09:44 am
am, 11:08
0m 1 2 am
0m 1 0 09:55
10:10 am
am, 10:15 am, 10:56
0m 1 2 am

1m 0 0
1m 0 0 03:44 am, 06:34 am, 03:53
7m 2 2 am, 06:26
04:04 am, am
04:10 am, 04:01
3m 2 2 am,
04:22 am, am
04:01 05:21 am, 05:19
0m 2 1 am
06:46 am, 06:51 am, 06:50
0m 2 1 am
22m 36 38