Our Spoken English Program Covers

Following Modules
 Introduction

 Articles

 Parts of Speech

 English Greetings

 People and Places

 Tenses

 Time and Days of the week

 Seasons

 Appearances

 Adjectives for people, places and things

 Offering, accepting and refusing politely

 In a Cafe

 Countable and uncountable nouns

 Travel and transport

 Getting to know you

 Introducing your family

 Directions

 Videos on Spoken English

 Audio Program on Spoken English

 Practice Sessions

Personality Development is a process of developing and enhancing one’s personality.

With Personality development an individual gains confidence and high self esteem. It

also has a positive impact on one’s communication skills and the way he sees the world.
 Individuals tend to develop a positive attitude as a result of personality development.

The influence of human personality upon the functional efficiency of an organization and

its people has been widely recognized. The personality can also be modified. We offer

training programs aimed at overall Personality Development of an individual. Our

Personality Development Training in Chennai as well as its online training enhances

confidence, self esteem and communication skills of students & working professionals to

face the real world boldly and reach their goals successfully.

Our Personality Development Program covers following modules

 Positive Mental Attitude

 Mind and Attitude Power

 Developing Positive Mental Attitude

 Building Self Esteem & Self Confidence

 Goal Setting

 Unique Human Endowments

 Dreams to Reality

 Setting & Achieving Goals

 Communication Skills

 Definition of Communication

 Types of Communication

 Communication Barriers

 Listening Skills

 Non Verbal Communication

 Personal Grooming

 You are what you Wear

 Making that First Impression

 Workplace Etiquettes

 Why is Etiquette important?

 Manners for Greeting and Meeting

 Successful Encounters

 Spatial arrangements

 Professional Presence

 Social Niceties

 Managing Dining Dilemmas

 Expressing and Accepting Appreciation

Public Speaking is a skill that can be learned through effective practice. Effective Public

Speaking is a very important pre-requisite for today’s middle level and senior managers.

It is never to too late to learn Public Speaking. Action DnA gives one of the best public

speaking skills training in Chennai and online training as well, for students and working

professionals. Effective public speaking gives you a vital ingredient to put your career on

fast track.

Our Public Speaking Skills Program covers following modules

Public Speaking / Presentation Skills

 Organizing your speech

 Preparation

 Opening

 Gaining Audience Attention

 Holding your Audience

 Making the Presentation Interactive

 Using Humour

 Body Language for effective Presentations

 Planning the Presentation

  Preparing Perfect Visuals

 Using Audio Visual Aids

 Secrets to effective Delivery

Leadership plays a vital role in not only managing any organization but also in taking the

organization forward. The key factor that differentiates between successful and

unsuccessful organizations could be dynamic and effective leadership.

Our Leadership Training Program covers following modules

 Introduction to Leadership

 Self Management

 Manager Vs Leader

 Leadership Styles

 Group Dynamics & Team Building

 Coaching & Counselling

 Mentoring

 Benchmarking

 Appraisals / Reviews

 Motivation

How would you like a job with enough autonomy to make you feel that you are your own

boss… right out of college? How would you like to determine how much money you can

make in your first year on the job? How would you like a career that lets you learn

something new every single day? Thats what a career in sales can offer you.

Our Sales Training Program covers following modules

 Pre-requisites to be Successful in Sales

  Setting & Achieving SMART Goals

 Communication Skills

 SPANCO Process

 The Art of Prospecting / Lead Generation

 Fixing Appointment

 Creating the First Impression

 Rapport Building

 Probing Skills (Open & Closed Probe)

 Presentation Skills

 Closing Techniques

 Objection Handling

Negotiation skills are a must to succeed in the world today. Typically you negotiate every

day – in your personal life, social life and business life. In fact, any time you’re

communicating with another person, you will potentially be making some sort of

negotiation. There are also times when your negotiation skills are critical, such as when

buying a house or trying to close your next big sale, and when negotiating a business

contract or discussing your salary. Strong negotiation skills are essential for your

personal and career success.

Our Negotiation Skills Training covers following modules

 What is Negotiation?

 Negotiation Types

 Trading Concessions

 Key Stages of Preparation

 Assertive Communication

 Interpersonal Behaviour

 Principles & Tactics of Negotiation

In today’s business scenario, Soft Skills play a very important role in enhancing a

person’s productivity. Soft Skills or “EQ” (Emotional Intelligence Quotient) can help a

person to get more things done in a shorter period of time through people. We provide

following Soft Skills Training Programs for College Students, Working Professionals,

Corporate / MSMEs & Businessmen.

Our Soft Skills Training Program covers following modules

 Communication Skills

 Public Speaking Skills

 Presentation Skills

 Listening Skills

 Interpersonal Skills & Teamwork

 Group Dynamics & Team Building

 Positive Mental Attitude

 Setting & Achieving Goals

 Leadership Skills

 Selling Skills

 Negotiation Skills

 Customer Relationship Management

 Time Management

 Stress Management

Success depends more and more upon our interpersonal skills and our ability to develop

effective working relationships with others. Jobs that include a managerial, supervisory

or a mentoring role can involve complex relationships with people. Not surprisingly,

interpersonal and communication skills often rank among the most critical for work

related success. We offer experiential training on Effective Communication and

Interpersonal Skills to help you and your organisation to achieve peak performance.
 Our Communication & Interpersonal Skills Training Program covers the following
modules

 Communication Skills

 Definition of Communication

 Types of Communication

 Communication Barriers

 Listening Skills

 Non Verbal Communication

 Inter-personal skills & Teamwork

 Transactional Analysis

 Three Ego States

 Improving Interpersonal Skills

 Nature of Teamwork

 Model for understanding working of Teams

 Understanding Work & Communication Styles

 Improving Team Relationships & Performance

Group Discussion (GD) Skills

Action DnA’s Training module for Group Discussion would help to train the minds of the

trainees, so that they could appear in the Group Discussions and emerge with flying

colors. The module covers variety of current topics. It would inculcate the basic

principles and behaviours in candidates so that they could succeed in any Group

Discussion test or challenge.

Our Group Discussion training covers following modules:

 Ability to work in a team

 Communication Skills

 Reasoning ability

 Leadership skills

 Initiative

 Assertiveness

 Flexibility & Creativity

 Ability to think on one's feet

Interview skills

The interview is the final hurdle most people have to cross in getting a job. Some

colleges and education programs also require interviews. Being chosen for an interview

means someone is interested in your skills, knowledge and experience. However, a

great application or CV can quickly find its way into the bin if you do not come across

well in an interview. You now must become a sales person. The interviewer is the buyer.

They want to see if your talents meet their needs for the job. Sell yourself!

The interview is when you want to tell the employer or admissions representative about

your Strengths, Skills, Education and Work experience. Knowing yourself – positively

selling your strong points – is what is going to get you the job or admission to the

college.

Our Interview skills Program covers following modules

 Before the interview

 Start of the interview

 The interview

 End of the interview

 The follow up
One of the most frequent concerns and complaints of people today is that they don't

have enough time to do what they -- or especially their bosses -- want them to do. Action

DnA's Time & Stress Management training gives many resources along with guidelines

and tips to manage time more effectively and reduce stress.

A proper understanding and awareness of how we spend our time as well as learning

the techniques to improve our Time Management would enable us to be more focused

and increases our productivity.

Our Time and Stress Management Program covers following

modules

Time Management

 Time-conscious attitude

 Time Quadrants

 Prioritization

 Avoiding Time Robbers

Stress Management

 Causes of Stress

 Impact of Stress

 Managing Stress

Over the years, the term CRM has become synonymous with Customer Relationship

Marketing and Customer Relationship Management. Both are true. The marketing to,

and the management of customers or clients and the ensuing relationships, is crucial to

success in virtually any company today. It has been proven time and time again. Action

DnA through its unique CRM training program gives you opportunity to network, gain

knowledge into best practices in relationship marketing and realize its value for success

of your business.
Our Customer Relationship Management Training Programs covers following
modules

 Service Mindset

 Service Standards

 Customer Service – Basics

 Communication for effective CRM

 Customer Interaction

 Service over Telephone

 Handling Customer Complaints

 Handling different types of Customers