Business Plan

╦╦╦╦╦╦╦╦╦╦╦╦╦

THAI LOTUS SPA COMPANY

Red Road Bangkok 10000 Thailand

26/06/2009
& Pauline
Prepared by Shermarn
For lotus spa company
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Foreword

Lotus Spa with a innovation of healing body and mind Through a unique combination of
offered services to those who receive our healthcare spa service. Enhancing our own accountability
has left us better placed to establish an effective framework for spa service that is independent of
government as the dominant provider of healthcare in Thailand and independent of dominance by
any single group. We are setting the strategic direction of the organization and this Business Plan
in many respects informs and foreshadows the longer-term Strategic Plan that we intend to do and
publish in the course of this year (2009). We will take all the key decisions, and will be responsible
for overseeing the operational performance healthcare service as a whole, ensuring that the
organization delivers to the standards required of it.

We look forward to working with our key interest groups across the four areas of Thailand to take
forward what is a challenging but achievable set of key aims and objectives. Our Business Plan
sets out the key components of a regulatory framework that is capable of adapting to meet the
needs of customers and changing healthcare way.

Shermarn , Pauline

July 2009
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BUSINESS PLAN

LOTUS SPA

26/06/2009

Supervisor : Shermarn ,Pauline

Professional adviser : Mr. Dick Bos

Thai Lotus Spa company 2009©

Red Road ,Bangkok 10000
Thailand

Contact: Customer service center

Office Hour 10.00 am – 10.00 PM
+66-354-2544
[email protected]
www.thailotuspa.com

Cover image Credit:

www.thaigoodview.com
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Contents
Executive summary 5
Ch 1 The company 5
1.1 History 5
1.2 Mission statement 5
1.3 Product and service 6
1.4 Current Status 6
1.5 Legal Status and ownership 6
1.6 Basic Corporation information 6
1.7 Company structure 7

Ch 2 Industry Analysis
2.1 Industry definition 7
2.2 Industry size, growth and sales projections 7
2.3 Industry characteristics 8
2.4 Industry trends 8

Ch 3 Market Analysis
3.1 Marketing segmentation and target market selection 8
3.2 Buyer behavior 8
3.3 Competitor analysis 9
3.4 Estimation of annual sales and market share 9

Ch 4 Marketing Plan
4.1 Market strategy 10
4.1.1 Position strategy 10
4.1.2 Points of differentiation 10
4.2 Pricing strategy 10
4.3 Sales process and promotion mix 11
4.4 Distribution and sales 11

Ch 5 Operations and Product Development Plan

5.1 Operations plan 12
5.2 Product ( or service ) development plan 12

Ch 6 Financial analysis
6.1 Start up Expenses 13
6.2 Assumption sheet 14
6.3 Pro forma financial statement 15
6.3.1 Opening Day Balance Sheet (beginning of year) 16
6.3.2 Profit and Loss projection (12 months) 16
6.3.3 Cash flow (12 months) 17
6.3.4 Projected balance sheet (end of year) 17
6.4 Ratio analysis 18
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6.5 Break Even Analysis 19
6.6 Profit Projection (5 years) 20
Recommendation
Review
Appendix

Executive Summary
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Lotus Spa is a new upscale destination in Freeway in Bangkok, Thailand, offering a complete day spa experience. We offer
seven ultra-boutique, ultra-comfortable treatment rooms with the finest spa linens and equipment. We offer massage in a variety of
styles - traditional Thai Massage, Deep Tissue work, Hot Stone Massage, Reflexology, Sports, Pregnancy and others. We also offer
facial and body treatments, like a Vitamin C Antioxidant Facial Treatment. Lotus Spa has the latest in anti-aging products and
techniques but does not offer services on hair such as cutting, styling and coloring. The only time a pedicure would be provided, is
when it's part of a full treatment like Calendula Foot and Leg Reflexology Treatment. In fact, for location, we prefer being
located near hair and nail salon for co-marketing opportunities.

This business plan has been developed to track progress prior to grand opening and following through with a five-year
projection. In addition, this plan has been written to for Spa's successful. 

1. The company

1.1 History

The timing is right for starting this new venture. We are patiently searching for six months for the perfect location, one was
finally found in January 2009 in the Freeway Red Road in Bangkok Thailand. The demand from the owner's clients, as well as the
ambitions of us, and the procurement of highly professional and qualified beauticians and healthy, has made this business one of
great potential.

Shermarn co-owner with Pauline own the company. We have been working in a famous upscale spa in our Town. We have been
creating a large client following through hard work and dedication. Our talented team of beauticians and physicians has what it
takes to make this venture an extremely successful one. We expect our growing reputation to lead to new clients and beauticians to
support our anticipated growth.

To achieve our objectives, we are seeking additional loan financing. This loan will be paid from the cash flow from the business and
will be collateralized by the assets of the company, and backed by the character, experience, and personal guarantees of the owners.

1.2 Mission statement

Our mission is to run a profitable business by providing high-end therapeutic massage and beautiful services in a caring,
upscale, professional environment. We offer massage in a variety of styles - traditional Thai Massage, Sports Massage, Deep Tissue
work, Sports Massage, Hot Stone Massage, Reflexology, and others. Our licensed aestheticians offer the latest in skin treatments,
body treatments and anti-aging therapies. 

Our goal is to tailor the client's experience based on initial interview information, as well as feedback during the treatments, to
ensure the client's comfort and satisfaction, and to increase repeat business. We are mindful of the overall experience - using only
the finest oils and lotions, beauty treatments and aromatherapies. Special lighting, music, decor, and textiles are used throughout the
spa to complete the comfortable, plush environment and enhance the client's overall spa experience.

1.3 Products and services

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Lotus Spa offers therapeutic massage services, body treatments, facials and anti-aging treatments. Services are provided by licensed
therapists and aestheticians who are independently contracted and paid on a commission basis.  The upside of the commissioned
employee is that there is very little overhead without sales; employees only make money when the business makes money.

We also offer a full retail line that complements the services menu.  Products included are high-end cosmetics, creams, candles,
and other beauty products.  These high-end items tend to retail at a minimum of $20-$25 per item and have 50% mark - up, or
higher. 

1.4 Current status

Lotus Spa is a new destination offering customers the combination of massage, body treatments, facials and anti-aging
treatments. The settings are upscale, beautiful and serene. We cater to both men and women and offer the latest in skin care
products and therapies. 

Red Road Freeway, Bangkok Thailand, where we plan to locate, has a daily traffic count of 10,000 cars. It is also only two blocks
from a commuter train stop, and has an upscale hair and nail salon which would complement our services nicely. 

1.5 Legal status and ownership

Lotus Spa is a privately held partnership, owned by Ms. Shermarn and Ms. Pauline. In the course of fund raising, we will explore
the feasibility of both a partnership, and a limited liability partnership.

1.6 Basic corporate information

After spending several months searching for a spa to purchase, we decided to start a Lotus Spa from the ground up.  The bulk of
the start-up costs will be invested by us and the remainder will be funded through short-term financing. Details are provided

Other Current Assets purchased at start-up are as follows:

Massage table equipment - $3,795 (5 complete)
Aesthetician Equipment - $2,800 (2 room setup)
Decor and Furnishings - $13,000
Envision Software & Equipment - $4,000
Signage - $3,500
Back bar Supplies - $5,000

1.7 Company structure

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Shermarn

Managing
director

L
Pauline
None Executive
HRM director
Director

B D
A C
Finance director Marketing Research
IT manager
director director

I
F
E G H
Customer
Purchasing
Accountant Secretary Sales manager service manger
manager

Line manager

2. Industry analysis

2.1 Industry definition

Lotus Spa our sole purpose is to provide guests with lifestyle improvements and health enhancement through
professionally administered spa services, physical fitness, education, nutritional advice on a residential basis. 

2.2 Industry size, growth and sales projections

Nowadays in Thailand we are more concerning about our health and this makes this kind of business very popular
recently and it tends to be larger and larger from metropolis to downtown. The Target group is particular in Women
because as we know well that they like to pamper themselves to be “Good-looking” without concerning cost
According to this, it is rapidly growing the sales could be lower due to many competitions. For Lotus Spa we have
placed ours as a medium Spa and Beauty industry.
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Staffs of Spa industry and health care is projected to increase 27 percent through 2014 in Thailand, compared with 14
percent for all industries combined The slowest growing industry segment to 69 percent in the much smaller Spa
health care services.

About 40,000 establishments Spa care industry; they vary greatly in terms of size, staffing patterns, and organizational
structures. About 76 percent of Spa care establishments are offices of physicians, or other health practitioners.
Although hospitals constitute only 2 percent of all health care establishments.

From: http://www.industry.go.th/ops/pio/lamphun/Lists/News/Disp.aspx?List=ac4ae0a1-8bae-
4b99-b985-9fa9ee646282&ID=143

2.3 Industry characteristics

We are part of the retail health and beauty industry that we have served at our Lotus Spa Facility and delivered to local hotels
also medical spa focus mainly on massage therapy, facials and Resurfacing

2.4 Industry trends

In the rapidly changing health care industry in Thailand, technological advances have made many new procedures
and methods of diagnosis and treatment possible. Spa development plans, such as less invasive surgical techniques,
skin grafts, so we are willing to continue to increase the longevity and improve the quality of life of many customers.
In addition, advances in information technology continue to improve customers and worker efficiency with devices
such as hand-held computers to maintain and track customers who are unaware of us as well as star beyond our
competitors and any threat.

3 Market Analysis

3.1 Marketing segmentation and target market selection

We are primarily targeting potential clients within our facility’s zone with a household income over $5,000. Our secondary
market will include visitors staying in a local hotel. Within Thailand approximately 14% of the population has never tried a
massage. We will assume that a conservative 70% of these two categories has tried a massage and would undergo one again, if
offered appealing services at the right price. Our market Analysis table thus reflects 70% of the local and visiting population who
might be targeted.

3.2 Buyer behavior

Within this task, clients who use spa services fall into four basic groups:
1. Clients pampering themselves Massage Therapy, and facial treatments (We have a contact of professional referral in
area)
Often also seeing a chiropractor or physical therapist (more often referral from chiropractor)
In some case, insurance will pay for short-term therapy only, although clients will normally supplement out-of-
pocket
Individuals with medium disposable income
Sometimes have chronic pain or old injury issues
Massage 1 - 4 times a month for relaxation
Huge anti-aging and beauty market potential
Traffic continues to be a huge problem in Metropolis and our therapies are valuable for this segment of the
population
Local hotels that do not offer spa services will be able to refer to our local facility or use our out-call services.
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2. Clients who prefer alternative health care

Use massage as preventative health care
Use other alternative practices - e.g. acupuncture, Chiropractor, Naturopath, Herbalist, etc.
Try to have massage as regularly as they can afford - usually once per month
Commuters in Metropolis suffer through some of the worst traffic in the country.  As the population grows, the
traffic worsens and the need for massage therapies increases.  Extended hours will capitalize on those who want an
appointment on their way home from work. 

3. Serious Athletes
Injury and workout recovery also preventative.
Many serious runners, surfers, bicyclists and college athletes in the local area.
Massage for improved performance - great for word-of mouth referrals if they see results.

3.3 Competitor analysis

Customers choose spa services based on proximity to their daily commute, quality and an exceptional experience.  With our
combined services, we expect to dominate Party Spa market. There is not one direct competitor of this nature within the area where
we are intending to locate. 

The closest competitor is the Leelawadee Spa which is a Hair salon that offers additional, limited, spa services. The Siam Hotel
also offers massage treatments, but we will mostly cater to visitors to the area and not the local residential base. Finally, Ravanda
Spa, located in Plaza Center is not a traditional day spa but combines a day spa with a female gymnasium. No men are allowed at
Ravanda Spa, either. The going rate for massage in Freeway County is $70-$90 per hour which is slightly above most of the other
residential areas in Metropolis which can even be as low as $40 per hour in saturated or low-income areas.

3.4 Estimation of annual sales and market share

Market Analysis
Year 1 Year 2 Year 3 Year 4 Year 5

Potential Customers Growth CAGR

Within 5 Miles over $25k 2% 284,950 288,883 292,869 296,911 337,885 4.35%

Other-Visiting Hotel in Area 0% 150,000 150,000 150,000 150,000 150,000 0.00%

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Total 2.91% 434,950 438,883 442,869 446,911 487,885 2.91%

4 Marketing Plan

4.1 Market strategy

Our strategy is to implement the most aggressive marketing and networking in the community followed by the best services in the
business. Our prices are competitive for the area, and our personnel plan, which includes using a pool of skilled, commissioned
therapists and aestheticians, will give us a financial advantage.

4.1.1 Position strategy and Points of differentiation

Local Advertising & Seasonal Promotions - Local newspaper advertising, local fliers, grand opening party and promotion for
first 30 days.  Continue regular advertising and plan for seasonal events like Song Grand Festival, Mother's Day and New Year's.  
Local Networking - Charities, women's groups, country clubs, wedding planners, and membership with the Metropolis
Chamber of Commerce.
Health Care Referrals-Prior to opening, work current contacts and create new contacts with health care providers, especially
chiropractors.  Also, become a Provider with health insurance companies that offer Alternative Care to their members.  Most people
don't know that massage therapy is usually paid by insurance when billed correctly and when prescribed by a physician.  Lotus Spa
already has practice management software to handle medically billable massage.  When the insurance does not cover the entire
amount of a service the client will pay the difference.  For that reason, we will not want to participate with any health insurance that
require write-off for amounts over the usual and customary fee (which tends to be too low).  A list of acceptable insurance company
plans will be maintained and those clients will be able to handle massage therapy through their insurance.  Any opportunity to
convince allopathic physicians to see massage as having long-term healing benefits for their patients will also be taken, since
they hold key to having massage paid for as medically necessary. The client will also help drive that with the physicians if they are
properly educated. 
Hotel Referrals - Hotels that do not offer their own spa services will send their guests to our spa or use our out-call
spa services. Prior to opening, we will make contacts with managers and concierges at local hotels to ensure they are aware of the
services available. Promotions will be offered to professionals in these industries to build relationships.
Online Website - our spa will show up on major website in Thailand e.g. Mthai.com, Kapook.com and in the phone directory
(Yellow pages). The website will have a full menu of services and eventually have the ability to schedule appointments on-line. The
spa software we are using will allow a user to see the schedule and make and appointment without making a phone call.
Location traffic - It is imperative that we be located in a high-traffic strip mall that is high-end, modern, and clean. We prefer
locating near a complementary business like a nail or hair salon that does not offer any massage or facial treatments.  

4.2Pricing strategy
We define it as several levels strategies follow:

 Premium Pricing
We use a high price where there is uniqueness about the product or service to approach a substantial competitive advantage
exists. Such high prices are charge for luxuries such as rooms, beautician courses and delivery service.
 Penetration Pricing
The price charged for services is set artificially low in order to gain market share. Once this is achieved, the price is increased.
 Economy Pricing
This is a no frills low price. The cost of marketing and manufacture are kept at a minimum. We have economy services for,
such as hands massage.
 Price Skimming
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Charge a high price because we have a substantial competitive advantage. However, the advantage is not sustainable. The high
price tends to attract new competitors into the market. Once other spas were tempted into the market and the services were
produced at a lower unit cost.
 Promotional Pricing
Pricing to promote our services is a very common application. There are many promotional pricing including approaches such
as Buy One Get One Free.

4.3Sales process and promotion mix

We have at our disposal four major methods of promotion. Taken together these comprise the promotion mix of each method is
offered while in the next section a comparison of each method of promotion is presented.

 Advertising – we pay promotions using multimedia deliver the Lotus Spa’s message such as health magazines. While we
have involved one-way communication with mass feedback opportunity for the customer experiencing that the advent of
Internet such as Lotus’s website, community profiles (Fackebook,Youtube) that allow customers to provide quick feedback.
 Sales Promotion – we involve the use of special short-term techniques in the form of incentives, to encourage customers
to respond or undertake some activity. For instance, the use of retail coupons with expiration dates requires customers to act
while the incentive is still valid.
 Public Relations – we also referred to as publicity, this type of promotion uses third-party sources, and particularly the
news media, to offer a favorable mention of our company or services without direct payment to the publisher of the
information.
 Personal Selling – we involve personal contact between company alliance and those who have a role in purchase
decisions (member of a company buying center). Often this occurs face-to-face or via telephone, though newer technologies
allow this to occur online via video conferencing or text chat.

4.4 Distribution and sales

If, as it has been said, the top item which determine success in business is location then a busy location at Plaza center in a
thriving residential community represents our top marketing strategy. We are focusing on the sales, marketing and management and
delegating the massage and aesthetician therapies to employees--business profitability potential is exponentially maximized over a
one or two person operation by a direct care-giver without any marketing, management or sales background.

As the owners, we have done extensive market research and visited some of the best spas in Thailand and have taken ideas from the
best to offer an upscale, ultra-amenity, spa experience. Once a client experiences the comfortable, high-end level of personalized
care that we offer, we are confident that we will have a return client. 

5 Operations and Product Development Plan

5.1Operations plan

Lotus Spa Operations Development Plan is designed to provide for upgrading and development of all those
function, standards, services, systems, and regulatory activities which will allow safe, timely and economical
integration of Lotus Spa into all-weather operations in Spa community. We describe a five-year development program
our objectives are to improve our services System so as to enable us to utilize our unique employees’s capabilities. It
includes the collection of ingredients treatment (both near and long term) for ensuring full integration into Lotus Spa
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of this rapidly growing segment of aviation. These areas are covered in the plan: (1) Technical Operations; (2)
communication Systems Development; (3) Cost Control; (4) Weather Environment; (5) Spa Services Certification
Standards; (6) Risk reduction.

5.2 Service development plan

Strategy

To raise the profile of Lotus Spa this will help by improving uptake of services and increasing public consideration
of customers. This Services Development Plan is intended to serve our strategy and therefore indirectly to increase the
Lotus Spa’s effectiveness. In developing a Services Development Plan we have built the following ideas in mind.

Sustainability – effective service provision should depend as little as possible upon

the individuals annually elected as CEO Officers.
Specificity – we are seeking to offer services which will appeal specifically to our clients.
Long-term financial returns – we are investing now in order to establish stable and diverse income streams for the
future.

Plans
To implement this strategy we are developing plans in the following:

Management

If once plan have been agreed we will seek the advice of other relevant authorities in drawing up an operating schedule
for the proper management of all our activities.

Provision of Services

Purpose

Significant revenue on those items upon which it does make a profit (e.g. ingredients, Staffs)
Nevertheless Lotus Spa provides a number of popular and valuable member services

Service Provision

This view emphasizes that a range of services is available it’s not just a service material but also service mind.
We are friend this redefinition has begun , has led to substantially increased turnover since the start of term (against
comparable recent periods). This indicates that service uptake has increased, as well as improving the financial
viability of the activity.

Coffee Bar

Purpose

Lotus Spa is looking at ways to increase involvement of workers and university students, to increase uptake of the
services it offers and to attempt to make more relationship community. At the same time we are keen to ensure
sustainability and to develop systems which will handle increased activity without consuming the time of elected us. In
pursuing these aims we would like to consider the possibility of providing a coffee bar during customer’s relaxing.

Consultation

We would like to seek advice from Health officers.

Timescale
.
We and relevant workers are keen to actively pursue each of the activities described, and wishes to present the plans
for their information, for approval, and for any advice which members wish to offer on the content of the plans and
how best to take them forward.
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6 Financial analysis

6.1 Start up Expenses

Start-up

Requirements

Start-up Expenses

Legal $2,500

Printing, stationery, bags, grand opening coupons $3,500

Brochures $500

Construction/Design $45,000

Insurance $2,000

Rent $17,000

Research and Development $0

Advertising $5,000
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Accountant $950

Linens $4,000

Other $0

Total Start-up Expenses $80,450

Start-up Assets

Cash Required $35,000

Start-up Inventory $6,000

Other Current Assets $32,095

Long-term Assets $0

Total Assets $73,095

Total Requirements $153,545

Start-up Funding

Start-up Expenses to Fund $80,450

Start-up Assets to Fund $73,095

Total Funding Required $153,545

Assets

Non-cash Assets from Start-up $38,095

Cash Requirements from Start-up $35,000

Additional Cash Raised $11,455

Cash Balance on Starting Date $46,455

Total Assets $84,550

Liabilities and Capital

Liabilities

Current Borrowing $35,000

Long-term Liabilities $0

Accounts Payable (Outstanding Bills) $0

Other Current Liabilities (interest-free) $0

Total Liabilities $35,000

Capital

Planned Investment

Owner Investment from Sale of Home $130,000

N/A $0
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Additional Investment Requirement $0

Total Planned Investment $130,000

Loss at Start-up (Start-up Expenses) ($80,450)

Total Capital $49,550

Total Capital and Liabilities $84,550

Total Funding $165,000

6.2 Assumption sheet

The financial plan depends on important assumptions, most of which are shown in the following table as annual assumptions. We
assume cash payments for all services, except for the 1% of sales projected as insurance reimbursements, with collection days at 90.
The collection days are for insurance billings only. Interest rates, tax rates, and personnel burden are based on conservative
assumptions.

Two of the more important underlying assumptions are:

-We assume a strong economy, without major recession.

-We assume, of course, that there are no changes to the Medical/insurance Industry, such as the nationalization of health care.

General Assumptions
Year 1 Year 2 Year 3 Year 4 Year 5

Plan Month 1 2 3 4 5

Current Interest Rate 7.00% 7.00% 7.00% 7.00% 7.00%

Long-term Interest Rate 5.65% 5.65% 5.65% 5.65% 5.65%

Tax Rate 28.17% 28.00% 28.17% 28.00% 28.17%

Other 0 0 0 0 0

6.3 Pro forma financial statement

6.3.1 Opening Day Balance Sheet (beginning of year)

Assets Liabilities and Owners' Equity
Cash $30,000 Liabilities
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Accounts Receivable $30,200 Notes Payable
Accounts Payable
Total liabilities $54,000
Tools and equipment Owners' equity
$12,841
Capital Stock $10,000
Retained Earnings
$20,550
Total owners' equity $30,000
Total $73,059 Total $84,550

6.3.2 Profit and Loss projection (12 months)

Because we are paying our service-provider on commission, our variable costs will exceed our fixed costs. This keeps our overhead
low, and means we are paying only for hours when they actually provide services. Keeping such a large pool of reliable massage
therapists and aestheticians as we are recruiting will keep us from losing business with no-shows, especially since we will schedule
our contractors, as much as possible, for full days or half - days, rather than individual appointments. 

Fixed expenses are the customary: rent, electric, advertising, insurance. There are four main areas of income: massage,
aesthetician retail and out call. Massage and aesthetician services are $65 per service minimum, with 55% of that going to the
service provider. The basis for the sales projections is a conservative estimate of 7 services per day the first month in business and
53 services per day by the end of the first year. At 53 services per day we would still only be operating 75% to capacity with 7
treatment rooms operating 7 days a week, 8-10 hours per day. 

On retail services/product, the gross margin is consistently 50% across the board. The retail lines go in conjunction with the spa
services as an extension of the spa experience. The more customer’s sales will be driven. These high-end spa services are hard to
find items that generate repeat purchases.
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Profit and Loss projection

Year 1 Year 2 Year 3 Year 4 Year 5

Sales $823,685 $857,000 $900,000 $946,000 $982,000

Direct Cost of Sales $65,644 $59,925 $73,175 $86,400 $99,575

Massage Therapists' commission $290,307 $302,500 $308,000 $316,250 $319,000

Aestheticians' commission $70,964 $72,000 $74,000 $74,400 $76,000

Out-call Services commission $15,340 $17,550 $19,500 $22,750 $24,050

Total Cost of Sales $442,254 $451,975 $474,675 $499,800 $518,625

Gross Margin $381,431 $405,025 $425,325 $446,200 $463,375

Gross Margin % 46.31% 47.26% 47.26% 47.17% 47.19%

Expenses

Payroll $137,510 $145,000 $155,000 $160,000 $167,000

Marketing/Promotion $7,500 $5,000 $5,000 $8,000 $5,000

Depreciation $0 $50 $50 $50 $50

Rent $66,000 $66,000 $66,000 $66,000 $66,000

Utilities $3,000 $3,100 $3,200 $3,300 $3,400

Advertising $3,000 $3,000 $3,000 $3,000 $3,000

Insurance $1,500 $700 $700 $700 $700

Payroll Taxes $0 $0 $0 $0 $0

Phone $1,500 $1,600 $1,700 $1,800 $1,900

Software Support $0 $495 $495 $495 $495

Other $6,700 $6,700 $6,700 $6,700 $6,700

Total Operating Expenses $226,710 $231,645 $241,845 $250,045 $254,245

Profit Before Interest and Taxes $154,721 $173,380 $183,480 $196,155 $209,130
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EBITDA $154,721 $173,430 $183,530 $196,205 $209,180

Interest Expense $2,132 $1,568 $980 $392 $49

Taxes Incurred $42,612 $48,107 $51,404 $54,814 $58,891

Net Profit $109,978 $123,705 $131,096 $140,949 $150,190

Net Profit/Sales 13.35% 14.43% 14.57% 14.90% 15.29%

6.3.3 Cash flow (12 months)

Based on our conservative sales forecasts, the following Cash Flow table shows Lotus Spa with a consistently positive Cash Flow. 
After two months, the spa will show a consistent increase in the cash balance.  Because the business is a partnership, our draw is
obviously the area of cash flow where adjustments can be made if Cash Flow becomes tight.

6.3.4 Projected balance sheet

The only Accounts Receivable carried is any Insurance Billings that are not paid during the month. Although some insurance
companies pay promptly, within 10 working days, others take more than 6 weeks to pay. We have set our collection days for this
small percentage of non-cash sales at 90 days, to be conservative.

The Balance Sheet shows a steady increase in earnings and net worth over the next five years. 

Pro Forma Balance Sheet

Year 1 Year 2 Year 3 Year 4 Year 5

Assets

Current Assets
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Cash $213,263 $293,531 $414,568 $547,351 $697,823

Accounts Receivable $10,123 $10,759 $10,357 $11,876 $11,301

Inventory $12,441 $11,357 $13,868 $14,577 $15,132

Other Current Assets $32,095 $32,095 $32,095 $32,095 $32,095

Total Current Assets $267,923 $347,742 $470,888 $605,899 $756,351

Long-term Assets

Long-term Assets $0 $2,000 $4,000 $4,000 $4,000

Accumulated Depreciation $0 $50 $100 $150 $200

Total Long-term Assets $0 $1,950 $3,900 $3,850 $3,800

Total Assets $267,923 $349,692 $474,788 $609,749 $760,151

Liabilities and Capital Year 1 Year 2 Year 3 Year 4 Year 5

Current Liabilities

Accounts Payable $81,795 $48,260 $50,660 $53,072 $54,683

Current Borrowing $26,600 $18,200 $9,800 $1,400 $0

Other Current Liabilities $0 $0 $0 $0 $0

Subtotal Current Liabilities $108,395 $66,460 $60,460 $54,472 $54,683

Long-term Liabilities $0 $0 $0 $0 $0

Total Liabilities $108,395 $66,460 $60,460 $54,472 $54,683

Paid-in Capital $130,000 $130,000 $130,000 $130,000 $130,000

Retained Earnings ($80,450) $29,528 $153,232 $284,328 $425,277

Earnings $109,978 $123,705 $131,096 $140,949 $150,190

Total Capital $159,528 $283,232 $414,328 $555,277 $705,467

Total Liabilities and Capital $267,923 $349,692 $474,788 $609,749 $760,151

Net Worth $159,528 $283,232 $414,328 $555,277 $705,467

6.4 Ratio analysis

The following table shows the projected businesses ratios. We expect to maintain healthy ratios for profitability, risk, and return.
The ratios for the initial year of growth are, of course, not as favorable as the second year.  Industry profile ratios based on the
Standard Industrial Classification (SIC) code 7991.0103, Spas, are shown for comparison.

Ratio Analysis
Year 1 Year 2 Year 3 Year 4 Year 5 Industry Profile

Sales Growth 0.00% 4.04% 5.02% 5.11% 3.81% 3.43%

Percent of Total Assets

Accounts Receivable 3.78% 3.08% 2.18% 1.95% 1.49% 4.05%

Inventory 4.64% 3.25% 2.92% 2.39% 1.99% 4.35%

 21
Other Current Assets 11.98% 9.18% 6.76% 5.26% 4.22% 30.50%

Total Current Assets 100.00% 99.44% 99.18% 99.37% 99.50% 38.90%

Long-term Assets 0.00% 0.56% 0.82% 0.63% 0.50% 61.10%

Total Assets 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

Current Liabilities 40.46% 19.01% 12.73% 8.93% 7.19% 20.63%

Long-term Liabilities 0.00% 0.00% 0.00% 0.00% 0.00% 25.37%

Total Liabilities 40.46% 19.01% 12.73% 8.93% 7.19% 46.00%

Net Worth 59.54% 80.99% 87.27% 91.07% 92.81% 54.00%

Percent of Sales

Sales 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

Gross Margin 46.31% 47.26% 47.26% 47.17% 47.19% 100.00%

Selling, General & Administrative Expenses 90.28% 94.36% 90.99% 0.00% 0.00% 69.59%

Advertising Expenses 0.00% 0.01% 0.01% 0.01% 0.01% 2.76%

Profit Before Interest and Taxes 18.78% 20.23% 20.39% 20.74% 21.30% 4.07%

Main Ratios

Current 2.47 5.23 7.79 11.12 13.83 1.17

Quick 2.36 5.06 7.56 10.86 13.55 0.82

Total Debt to Total Assets 40.46% 19.01% 12.73% 8.93% 7.19% 58.83%

Pre-tax Return on Net Worth 95.65% 60.66% 44.05% 35.25% 29.64% 4.43%

Pre-tax Return on Assets 56.95% 49.13% 38.44% 32.11% 27.51% 10.76%

Additional Ratios Year 1 Year 2 Year 3 Year 4 Year 5

Net Profit Margin 13.35% 14.43% 14.57% 14.90% 15.29% n.a

Return on Equity 68.94% 43.68% 31.64% 25.38% 21.29% n.a

Activity Ratios

Accounts Receivable Turnover 2.39 2.39 2.39 2.39 2.39 n.a

Collection Days 77 148 156 143 157 n.a

Inventory Turnover 10.15 5.04 5.80 6.07 6.70 n.a

Accounts Payable Turnover 7.12 12.17 12.17 12.17 12.17 n.a

Payment Days 27 40 29 29 30 n.a

Total Asset Turnover 3.07 2.45 1.90 1.55 1.29 n.a

Debt Ratios

Debt to Net Worth 0.68 0.23 0.15 0.10 0.08 n.a

Current Liability to Liability 1.00 1.00 1.00 1.00 1.00 n.a

Liquidity Ratios
 22
Net Working Capital $159,528 $281,282 $410,428 $551,427 $701,667 n.a

Interest Coverage 72.59 110.57 187.22 500.40 4,267.96 n.a

Additional Ratios

Assets to Sales 0.33 0.41 0.53 0.64 0.77 n.a

Current Debt/Total Assets 40% 19% 13% 9% 7% n.a

Acid Test 2.26 4.90 7.39 10.64 13.35 n.a

Sales/Net Worth 5.16 3.03 2.17 1.70 1.39 n.a

Dividend Payout 0.00 0.00 0.00 0.00 0.00 n.a

6.5 Break Even Analysis

The break-even analysis table shows what we need to make in sales to meet costs. Our variable costs include both the direct costs
shown in the Sales Forecast table, for linens, ingredients, equipment, but also include the commissions paid to contracted massage
therapists and aestheticians. We should surpass the break-even point by month four of operations.

Break-even Analysis
Monthly Revenue Break-even $31,022
Assumptions:
Average Percent Variable Cost 39%
Estimated Monthly Fixed Cost $18,893
 23

6.6 Profit Projection (5 years)

 24

Conclusion and Recommendations

Literature review
 25

Appendices

Sales Forecast
Month Month Month Month Month Month Month Month Month Month Month
Month 12
1 2 3 4 5 6 7 8 9 10 11
Sales
Massage Therapy 0% $9,000 $14,105 $20,150 $29,250 $40,300 $42,900 $50,375 $56,420 $54,600 $64,480 $68,250 $78,000
Facials and Anti-
0% $3,600 $6,045 $8,060 $9,750 $12,090 $13,650 $16,120 $18,135 $18,200 $22,165 $23,400 $26,195
Aging Treatments
Outcall Services 0% $400 $800 $1,200 $1,600 $1,600 $1,760 $2,080 $2,400 $2,560 $2,800 $3,200 $3,200
Retail 0% $1,240 $2,480 $3,100 $3,600 $4,650 $6,000 $6,975 $7,750 $9,800 $15,500 $16,500 $17,250
Total Sales $14,240 $23,430 $32,510 $44,200 $58,640 $64,310 $75,550 $84,705 $85,160 $104,945 $111,350 $124,645

Month Month Month Month Month Month Month Month Month Month Month
Direct Cost of Sales Month 12
1 2 3 4 5 6 7 8 9 10 11
Linens and Cleaning 1% $65 $105 $147 $203 $270 $292 $343 $385 $377 $447 $474 $537
Oils & Lotions 2% $260 $419 $588 $812 $1,080 $1,166 $1,372 $1,539 $1,507 $1,789 $1,897 $2,148
Cost of Retail
products / 50% of 50% $620 $1,240 $1,550 $1,800 $2,325 $3,000 $3,488 $3,875 $4,900 $7,750 $8,250 $8,625
Sales
Subtotal Direct Cost
$945 $1,764 $2,285 $2,815 $3,675 $4,458 $5,202 $5,799 $6,784 $9,986 $10,621 $11,310
of Sales

Personnel Plan
Month Month Month Month Month Month Month Month Month Month Month Month
1 2 3 4 5 6 7 8 9 10 11 12
Owner Draw 0% $3,750 $5,000 $6,000 $7,500 $8,000 $8,500 $9,000 $9,500 $10,000 $11,000 $12,500 $12,500
Front Desk 0% $0 $1,500 $1,820 $1,820 $3,640 $3,640 $3,640 $3,640 $3,640 $3,640 $3,640 $3,640
Total People 1 2 2 2 3 3 3 3 3 3 3 3

Total Payroll $3,750 $6,500 $7,820 $9,320 $11,640 $12,140 $12,640 $13,140 $13,640 $14,640 $16,140 $16,140

General Assumptions
Month Month Month
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9
10 11 12
 26
Plan Month 1 2 3 4 5 6 7 8 9 10 11 12
Current Interest
7.00% 7.00% 7.00% 7.00% 7.00% 7.00% 7.00% 7.00% 7.00% 7.00% 7.00% 7.00%
Rate
Long-term
5.65% 5.65% 5.65% 5.65% 5.65% 5.65% 5.65% 5.65% 5.65% 5.65% 5.65% 5.65%
Interest Rate
Tax Rate 30.00% 28.00% 28.00% 28.00% 28.00% 28.00% 28.00% 28.00% 28.00% 28.00% 28.00% 28.00%
Other 0 0 0 0 0 0 0 0 0 0 0 0

Pro Forma Profit and Loss

Month
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 11Month 12
10

Sales $14,240 $23,430 $32,510 $44,200 $58,640 $64,310 $75,550 $84,705 $85,160 $104,945 $111,350 $124,645

Direct Cost of Sales $945 $1,764 $2,285 $2,815 $3,675 $4,458 $5,202 $5,799 $6,784 $9,986 $10,621 $11,310

Massage Therapists'
55% $4,950 $7,758 $11,083 $16,088 $22,165 $23,595 $27,706 $31,031 $30,030 $35,464 $37,538 $42,900
commission

Aestheticians'
40% $1,440 $2,418 $3,224 $3,900 $4,836 $5,460 $6,448 $7,254 $7,280 $8,866 $9,360 $10,478
commission

Out-call Services
65% $260 $520 $780 $1,040 $1,040 $1,144 $1,352 $1,560 $1,664 $1,820 $2,080 $2,080
commission

Total Cost of Sales $7,595 $12,460 $17,372 $23,843 $31,716 $34,657 $40,708 $45,644 $45,758 $56,136 $59,599 $66,768

Gross Margin $6,645 $10,971 $15,138 $20,358 $26,924 $29,653 $34,842 $39,061 $39,402 $48,809 $51,751 $57,877

Gross Margin % 46.66% 46.82% 46.56% 46.06% 45.91% 46.11% 46.12% 46.11% 46.27% 46.51% 46.48% 46.43%

Expenses

Payroll $3,750 $6,500 $7,820 $9,320 $11,640 $12,140 $12,640 $13,140 $13,640 $14,640 $16,140 $16,140

Marketing/Promotion $2,000 $500 $500 $500 $500 $500 $500 $500 $500 $500 $500 $500

Depreciation $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0

Rent $5,500 $5,500 $5,500 $5,500 $5,500 $5,500 $5,500 $5,500 $5,500 $5,500 $5,500 $5,500

Utilities $250 $250 $250 $250 $250 $250 $250 $250 $250 $250 $250 $250

Advertising $250 $250 $250 $250 $250 $250 $250 $250 $250 $250 $250 $250

Insurance $125 $125 $125 $125 $125 $125 $125 $125 $125 $125 $125 $125

Payroll Taxes 20% $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0

Phone $125 $125 $125 $125 $125 $125 $125 $125 $125 $125 $125 $125

Software Support 15% $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0

Other $100 $600 $600 $600 $600 $600 $600 $600 $600 $600 $600 $600

Total Operating
$12,100 $13,850 $15,170 $16,670 $18,990 $19,490 $19,990 $20,490 $20,990 $21,990 $23,490 $23,490
Expenses

Profit Before Interest

($5,455) ($2,880) ($32) $3,688 $7,934 $10,163 $14,852 $18,571 $18,412 $26,819 $28,261 $34,387
and Taxes

EBITDA ($5,455) ($2,880) ($32) $3,688 $7,934 $10,163 $14,852 $18,571 $18,412 $26,819 $28,261 $34,387

Interest Expense $200 $196 $192 $188 $184 $180 $176 $172 $167 $163 $159 $155

Taxes Incurred ($1,697) ($861) ($63) $980 $2,170 $2,795 $4,109 $5,152 $5,108 $7,464 $7,869 $9,585
 27
Net Profit ($3,959) ($2,214) ($161) $2,520 $5,580 $7,188 $10,567 $13,248 $13,136 $19,192 $20,233 $24,647

Net Profit/Sales -27.80% -9.45% -0.50% 5.70% 9.52% 11.18% 13.99% 15.64% 15.43% 18.29% 18.17% 19.77%

Pro Forma Cash Flow

Month
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 11Month 12
10

Cash Received

Cash from Operations

Cash Sales $14,098 $22,961 $31,535 $42,874 $56,881 $62,381 $73,284 $82,164 $82,605 $101,797 $108,010 $120,906

Cash from Receivables $0 $0 $5 $153 $485 $987 $1,340 $1,765 $1,941 $2,276 $2,542 $2,575

Subtotal Cash from

$14,098 $22,961 $31,539 $43,027 $57,366 $63,368 $74,624 $83,929 $84,546 $104,072 $110,551 $123,480
Operations

Additional Cash Received

Sales Tax, VAT,

0.00% $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
HST/GST Received

New Current Borrowing $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0

New Other Liabilities

$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
(interest-free)

New Long-term Liabilities $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0

Sales of Other Current

$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Assets

Sales of Long-term Assets $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0

New Investment Received $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0

Subtotal Cash Received $14,098 $22,961 $31,539 $43,027 $57,366 $63,368 $74,624 $83,929 $84,546 $104,072 $110,551 $123,480

Month
Expenditures Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 11Month 12
10

Expenditures from
Operations

Cash Spending $3,750 $6,500 $7,820 $9,320 $11,640 $12,140 $12,640 $13,140 $13,640 $14,640 $16,140 $16,140

Bill Payments $450 $13,633 $17,604 $24,369 $33,257 $42,481 $46,087 $53,355 $58,990 $59,973 $74,670 $75,973

Subtotal Spent on
$4,200 $20,133 $25,424 $33,689 $44,897 $54,621 $58,727 $66,495 $72,630 $74,613 $90,810 $92,113
Operations

Additional Cash Spent

Sales Tax, VAT,

$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
HST/GST Paid Out

Principal Repayment of $700 $700 $700 $700 $700 $700 $700 $700 $700 $700 $700 $700
 28
Current Borrowing

Other Liabilities Principal

$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Repayment

Long-term Liabilities
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Principal Repayment

Purchase Other Current

$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Assets

Purchase Long-term
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Assets

Dividends $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0

Subtotal Cash Spent $4,900 $20,833 $26,124 $34,389 $45,597 $55,321 $59,427 $67,195 $73,330 $75,313 $91,510 $92,813

Net Cash Flow $9,197 $2,129 $5,416 $8,638 $11,769 $8,046 $15,197 $16,733 $11,215 $28,759 $19,041 $30,667

Cash Balance $55,652 $57,781 $63,197 $71,835 $83,604 $91,651 $106,847 $123,581 $134,796 $163,555 $182,596 $213,263

Pro Forma Balance Sheet

Month Month
Month 1Month 2Month 3Month 4Month 5Month 6Month 7Month 8Month 9 Month 12
10 11

Starting
Assets Balance
s

Curre
nt
Assets

$106,84 $123,58 $134,79 $163,55 $182,59

Cash $46,455 $55,652 $57,781 $63,197 $71,835 $83,604 $91,651 $213,263
7 1 6 5 6

Accou
nts
$0 $142 $611 $1,582 $2,754 $4,028 $4,970 $5,896 $6,673 $7,287 $8,160 $8,958 $10,123
Recei
vable

Invent
$6,000 $5,055 $3,291 $2,514 $3,097 $4,042 $4,904 $5,722 $6,379 $7,462 $10,985 $11,683 $12,441
ory

Other
Curre
$32,095 $32,095 $32,095 $32,095 $32,095 $32,095 $32,095 $32,095 $32,095 $32,095 $32,095 $32,095 $32,095
nt
Assets

Total
Curre $109,78 $123,76 $133,61 $150,56 $168,72 $181,64 $214,79 $235,33
$84,550 $92,945 $93,778 $99,387 $267,923
nt 1 9 9 1 7 0 5 3
Assets

Long-
term
Assets

Long-
term $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Assets

Accu
mulat
ed
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Depre
ciatio
n

Total
Long-
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
term
Assets
 29
Total $109,78 $123,76 $133,61 $150,56 $168,72 $181,64 $214,79 $235,33
$84,550 $92,945 $93,778 $99,387 $267,923
Assets 1 9 9 1 7 0 5 3

Liabili
ties
Month Month
and Month 1Month 2Month 3Month 4Month 5Month 6Month 7Month 8Month 9 Month 12
10 11
Capita
l

Curre
nt
Liabili
ties

Accou
nts
$0 $13,053 $16,801 $23,271 $31,845 $40,953 $44,315 $51,390 $57,008 $57,485 $72,148 $73,153 $81,795
Payab
le

Curre
nt
$35,000 $34,300 $33,600 $32,900 $32,200 $31,500 $30,800 $30,100 $29,400 $28,700 $28,000 $27,300 $26,600
Borro
wing

Other
Curre
nt $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Liabili
ties

Subtot
al
Curre $100,14 $100,45
$35,000 $47,353 $50,401 $56,171 $64,045 $72,453 $75,115 $81,490 $86,408 $86,185 $108,395
nt 8 3
Liabili
ties

Long-
term
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Liabili
ties

Total
$100,14 $100,45
Liabili $35,000 $47,353 $50,401 $56,171 $64,045 $72,453 $75,115 $81,490 $86,408 $86,185 $108,395
8 3
ties

Paid-
in $130,00 $130,00 $130,00 $130,00 $130,00 $130,00 $130,00 $130,00 $130,00 $130,00 $130,00 $130,00
$130,000
Capita 0 0 0 0 0 0 0 0 0 0 0 0
l

Retain
ed ($80,45 ($80,45 ($80,45 ($80,45 ($80,45 ($80,45 ($80,45 ($80,45 ($80,45 ($80,45 ($80,45 ($80,45
($80,450)
Earnin 0) 0) 0) 0) 0) 0) 0) 0) 0) 0) 0) 0)
gs

Earnin
$0($3,959)($6,173)($6,334)($3,814) $1,766 $8,954 $19,521 $32,769 $45,905 $65,097 $85,331 $109,978
gs

Total
$114,64 $134,88
Capita $49,550 $45,591 $43,377 $43,216 $45,736 $51,316 $58,504 $69,071 $82,319 $95,455 $159,528
7 1
l

Total
Liabili
ties $109,78 $123,76 $133,61 $150,56 $168,72 $181,64 $214,79 $235,33
$84,550 $92,945 $93,778 $99,387 $267,923
and 1 9 9 1 7 0 5 3
Capita
l
 30
Net
Worth

Process management
Text & Cases
Joel D. Wisner
Linda L. Stanley
Financial Management
For decision maker
Peter Atrill 4th

URL List
http://www.nald.ca/fulltext/business/NILA.pdf
http://74.125.77.132/search?q=cache:wV91wpXMQVQJ:www.solutions-
etc.com/entrepreneurship/sbdc/worksheets/Business%2520Plan
%2520Template.doc+business+plan+cover+page&cd=2&hl=th&ct=clnk&gl=th
http://www.microsoft.com/business/smb/th-th/issues/starting/businessplan.mspx

http://www.beautyimagentt.com/
http://www.businessplans.org/Market.html
http://www.thai-tour.com/Spa-Resort-Thailand.htm
http://www.thaispaassociation.com/TSPA/newsletter.php
http://www.tnantaspa.com/
http://www.ajarnkan.com/economic_web/na-07.pdf
http://www.dinkytown.net/java/BreakEven.html
http://www.samunpri.com/spa/
http://www.google.co.th/imgres?
imgurl=http://www.dfat.gov.au/dept/annual_reports/06_07/_lib/img/fins/balance_sheet_
aj.gif&imgrefurl=http://www.dfat.gov.au/dept/annual_reports/06_07/financials-
austjapan/income_statement_01.html&h=709&w=550&sz=29&tbnid=dklBtefmNmbnfM:&
tbnh=140&tbnw=109&prev=/images%3Fq%3Dbalance
%2Bsheet&hl=th&usg=__lrgP0TiLxXF1mF39HfQPBMLn8mA=&ei=AFheSq6HA4jt-
Aby4fHmAQ&sa=X&oi=image_result&resnum=7&ct=image
 31
http://www.engr.sjsu.edu/fayad/current.courses/cmpe133-
spring07/docs/projects/Sample-Process-1.pdf
http://findarticles.com/p/articles/mi_m3072/is_1_219/ai_112654992/
http://www.va-interactive.com/inbusiness/editorial/sales/ibt/sales_fo.html
http://ohioline.osu.edu/cd-fact/1153.html
http://www.epos-spa.co.uk/
http://www.va-interactive.com/inbusiness/editorial/sales/ibt/sales_fo.html#9