Intelligent Vehicle Network™

Operator’s Manual

Revision 1.2
March 4, 2011

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
©2011 Clever Devices Ltd. All rights reserved. Printed in the United States of
America.

Specifications are subject to change without notice or obligation.

No part of this publication may be reproduced or distributed without the express

written permission of Clever Devices Ltd.

Clever Devices Ltd.

137 Commercial Street
Plainview, NY, USA 11803
Phone – (516) 433-6100
Fax – (516) 433-5088
www.cleverdevices.com

IVN™ Intelligent Vehicle Network

Revision 1.2: 3/4/2011

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
Table of Contents
1. Introduction ...................................................................................................................1
2. Intelligent Vehicle Network™ Overview .....................................................................1
3. IVN™ System Architecture ..........................................................................................3
4. Quick Start.....................................................................................................................4
5. Operating the IVN™ System in Automatic Mode........................................................5
5.1 Operator Login ......................................................................................................6
5.2 Main Menu ............................................................................................................7
5.3 Select a Block........................................................................................................8
5.4 Manual Route Entry ............................................................................................10
5.4.1 Route Variation Selection ...........................................................................10
5.5 Normal System Operation...................................................................................12
5.6 Initialize the Route ..............................................................................................13
5.7 Manual Operation and Adjustments....................................................................13
5.7.1 Manual Next Stop Audio Playback .............................................................13
5.7.2 Public Service Announcements...................................................................14
5.5.3 Additional Features .....................................................................................15
5.8 Manual Destination Sign Control........................................................................16
5.8.1 Public Relations Code Entry .......................................................................18
5.8.2 Verify Destination Sign Communications ..................................................19
5.8.3 Silent Alarm ................................................................................................19
6. Troubleshooting Guide................................................................................................20
7. Technical Support Services .........................................................................................21
7.1 Reporting Problems to Clever Devices .....................................................................21
7.2 Spare Parts.................................................................................................................21
7.3 Return/Repair Policy .................................................................................................21
8. Attachment A – Incident Report .................................................................................22

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
i
Table of Figures
Figure 1 - Operator Login Screen .........................................................................................6
Figure 2 - Operator ID Entry Screen .....................................................................................6
Figure 4 - Run Entry Screen..................................................................................................8
Figure 5 - Main Menu After Run Selection ..........................................................................8
Figure 8 - Main Menu with Block Selected ........................................................................12
Figure 11 – Press the <More> SoftKey...............................................................................15
Figure 12 – Auxiliary Control (“More”) Screen .................................................................15
Figure 13 - Press the <Dest> Key .......................................................................................16

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
ii
1. Introduction
Congratulations! You have just acquired the Clever Devices Intelligent Vehicle Network™
(IVN™), the world’s finest automated passenger information system and on-board computer. The
IVN™ system will provide your transit authority with years of reliable service while providing
the riding public with accurate and timely information as, required by the Americans With
Disabilities Act.

This manual will provide you with information on the proper use of this product. It is intended to
be both a quick reference guide (see the “Quick Start” section beginning on page 4) and a
comprehensive listing of all IVN™ functions. Readers will also find information in this manual
on troubleshooting and ordering spare parts.

Standing behind IVN™ is a team of professionals dedicated to keeping your system running
smoothly. If you have any questions about the information given in this manual, please call Clever
Devices’ Technical Support help line at (800) 872-6129 and we will make every attempt to answer
your questions. Our help line is available between 8:30 AM and 5:00 PM Eastern Standard Time,
Monday through Friday.

2. Intelligent Vehicle Network™ Overview

In its effort to assist transit authorities in complying with the Americans With Disabilities Act,
Clever Devices has developed the Intelligent Vehicle Network™ (IVN™). The network serves as
the on-board vehicle computer and provides automatic stop, route, and destination announcements.
It stores data from the bus and reports it back to the depot to assist maintenance and operations
activities. This data describes engine, transmission and other system performance and faults, as
well as revenue and passenger counts. All information can be collected and stored on a
route/stop/timestamp basis. The data is retrieved automatically from each bus via a wireless data
transmission system.

IVN™ provides transfer information, public service announcements and “stop requested”
announcements. The system also provides a “variable message” sign to enable information to be
displayed to on-board passengers. The sign typically shows the next stop, transfer information, the
“Stop Requested”, and the current date and time.

IVN™ can be connected to other intelligent systems on the vehicle, such as destination sign
systems and fare equipment. IVN™ system allows the operator to control all connected on-board
systems from the keypad on the vehicle’s control head.

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
1
The IVN™ controller is the central computer for the IVN™ system. It is stored in a locked
compartment on the vehicle and is accessed by maintenance personnel for hardware updates or
service. The controller contains a data storage card that can hold the transit authority’s entire
route structure. Therefore, any bus can run on any route without exchanging cards.

The IVN™ controller incorporates a Global Positioning System (GPS) receiver, which works in
conjunction with GPS satellites to determine the vehicle’s location. When communication with
satellites is lost because the vehicle is traveling through dense tree coverage, tall buildings,
tunnels or other obstacles, the system will use dead reckoning and the Clever Devices Logical
Positioning System to determine the vehicle’s exact position.

The IVN™ system has been designed to allow the bus operator to drive the vehicle normally.
Doors can be opened at any time, and lane changes and normal wheel slippage in snowy or icy
conditions will not affect the system’s performance. The system also detects detours from the
assigned route, and recognizes when the bus returns to the route.

In addition to all of these functions, the IVN™ system serves as the vehicle’s Public Address
(PA) amplifier for microphone, or non-automated, announcements. The operator simply has to
press the microphone foot switch one second prior to beginning the announcement, and release
the switch one second after finishing it.

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
2
3. IVN™ System Architecture
The IVN system integrates numerous on-board electronic systems, and its controller transmits the
data from these systems to depot-based servers. The controller also receives signals from GPS
satellites that pinpoint a vehicle’s location, as well as software updates from the servers.

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
3
4. Quick Start
To immediately begin operating the IVN™ system and activate its most-common functions,
follow the instructions given below. For detailed information about the system and operating
procedures, refer to Section 5, Operating the IVN™ System in Automatic Mode, beginning on
page 5.

Note: In this manual, the names of individual screens are written in bold text (i.e. Main
Menu), and SoftKey names are written in bracketed bold text (i.e. <SoftKey Name>).

 Start the bus and close all doors.

 Login to the system using the Operator ID number. The Run Entry Screen opens (see Figure
6Error! Reference source not found. on page 8)
 Using the number keys, enter a run number and then press the <Enter> SoftKey.
 The Main Screen opens, showing the first route and stop for the selected block (see Figure on
page 8).
 Go to any stop on the selected route.
 Open and close the front doors. The System Status field will display “On Route” on IVN™
systems.
 Drive the route as normal.

The system automatically plays stop audio and displays stop information on the vehicle’s
interior sign along the route. The system will play route and destination announcements
outside the vehicle when doors are opened.

When the vehicle detours from the route, the system suspends announcements and display, and
“Off Route” is shown as the system status. Upon returning to the route, the announcements and
display will resume.

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
4
5. Operating the IVN™ System in Automatic Mode
This section describes all the screens and keys necessary to conduct IVN™ functions. The
Transit Control Head (TCH) can either be a VGA touch screen (figure 1) or a QSI (Figure 2).

Figure 1 - VGA touch screen

Figure 2 – QSI TCH

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
5
5.1 Operator Login
When the vehicle is powered on, the TCH shows the Operator Login screen (Figure 3).

Figure 3 - Operator Login Screen

Press the <Logon> SoftKey. The ID entry screen opens (Figure 4).

Figure 4 - Operator ID Entry Screen

Use the numbered SoftKeys to enter the ID, and then press the <Enter> SoftKey. Press the
<Delete> SoftKey to remove the last number entered.

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
6
5.2 Main Menu
Access to all IVN™ screens and functions starts at the Main Menu (Figure 5), which opens after
a successful operator login and Run entered. This screen contains all of the necessary
information for the operator to properly use the system.

Figure 5 - Main Menu on the TCH automatic mode

Main Menu SoftKeys

 <Route/1.101> Opens the Route Selection Screen for manual route entry Error! Reference
source not found., opens paddle information for active Run.
 <InBox> Opens incoming Message screen. (If CleverCAD is deployed)
 <Logon/Logoff> When operator login is required, pressing this button opens the Operator
Login Screen. After logon successful turns to Logoff for end of shift.
 <Dest> Opens the Destination Sign Information Screen.
 <PRTT> Sends a Priority Request To Talk message to dispatcher. (If CleverCAD is deployed)
 <RTT> Sends a Request To Talk message to dispatcher. (If CleverCAD is deployed)
 <PMSG> Sends a canned message to dispatcher. (If CleverCAD is deployed)
 <P/S> Opens the Public Service Announcement Screen .
 <Audio> Press this button to replay the current stop announcement.
 <More> Opens an Auxiliary Control Screen containing contrast and backlight controls.

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
7
5.3 Select a Run
After a successful login, the TCH displays the Run Entry Screen shown in Figure 6. Here, the
operator enters the number of the Run to which they have been assigned.

Figure 6 - Run Entry Screen

Use the numbered SoftKeys to enter the run number, and then press the <Enter> SoftKey. The
Main Screen returns, showing the selected run in the upper left corner of the screen ( if option is
enabled), the appropriate route number and name, and the next scheduled stop in the center of the
screen (see Figure ).

Figure 7 - Main Menu After Run Selection

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
8
5.4 Block Entry
After a successful login, the TCH displays the Block Entry Screen shown in Figure 6.
Here, the operator enters the number of the block to which they have been assigned.
assigned

Figure 8 -Block Entry Screen

Use the numbered SoftKeys to enter the Block number, and then press the <Enter>
Enter> SoftKey. The
Main Screen returns, showing the selected Block in the upper left corner of the screen ( if option is
enabled), the appropriate route number and
and/or name, and the next scheduled stop in the center top
of the screen Figure 9.

Figure 9 -Main Screen Block 5176


 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
9
5.5 Manual Route Entry
Routes are selected automatically when the operator enters a run number. However, the operator
can override block entry and enter route numbers manually instead.

On the Main Screen (Figure 5), pressing the <Route> SoftKey instead of <Logon> opens
the Alphanumeric Route Selection Screen, shown in Figure . Here, the operator can enter
numerals, all 26 English letters and 0-9 numbers for route selection and destination sign
information.

Figure 10 - Alphanumeric Route Selection Screen

Alphanumeric Route Selection Screen SoftKeys

 <1> Press to enter the character ONE.

 <2ABC> Selects the number 2 or a, b, c in rotation.
 <Delete> Press to remove last character entered.
 <Enter> Send the route number to the computer.
To enter a route, Press desired characters are displayed must wait for asterisk(*)to appear for next
character entry . When finished, press the <Enter> SoftKey.

5.5.1 Route Variation Selection

If the operator enters only a route number and does not know the number of the route variation, the
Route Variation Selection Screen will be displayed (Figure ). This screen contains a list of all
variations for the route number entered.

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
10
 Figure 11 - Route Variation Selection Screen

Route Variation Selection Screen SoftKeys

 <Select> Press to select the route variation next to the cursor on the screen.

 <Up> Moves the cursor up one line at a time.

 <Down> Moves the cursor down one line at a time.

 <PageUp> Moves the cursor up one page at a time.

 <PageDn> Move the cursor down one page at a time.

 <Return> Press to return to the Main Menu without selecting a route variation.

Use the <Up> and <Down> keys on this screen to move the cursor one line at a time to the desired
route variation. The <PREV> and <NEXT> keys can also be used to move forward or back one
page at a time, if the route has more than seven (7) variations to choose from. If the list is takes up
one page or less, <PageUp> and <PageDn> will simply move the cursor to the top or bottom of
the list.

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
11
 Press the <Select> SoftKey after moving the cursor to the desired route variation. The
Destination Sign Information Screen will open, showing destination sign information for that
variation (see Figure on page 17). Pressing the <Return> SoftKey on the Destination Sign
Info Screen will return to the Main Menu. If no action is taken by the operator, the Main Menu
will be restored automatically after 20 seconds.
Pressing the <Return> SoftKey from the Route Variation Selection Screen returns to the
Route Selection Screen, and no route variation is selected.

5.6 Normal System Operation

Figure shows the Main Menu after a route has been selected, and the vehicle is operating. It
contains a number of fields that provide information to the operator on system status, upcoming
stops, and the current date and time.

On/Off Route
Indicator

Current Route and

Block Numbers

Current Route
Name
Schedule
Adherence

Next Stop
Date/Time

Figure 12 - Main Menu with Block Selected

On/Off Route Indicator – Located in the center of the screen, it continually informs the operator
whether the bus is on or off its assigned route.
Route and Block Information – The numbers of the selected block and current route are
displayed, along with the route’s name (“CHICAGO+AUSTIN – NAVY PIER” in Figure ).
Date/Time - On GPS-based systems, these fields are updated automatically from the satellite data.
Schedule Adherence – Shows whether the bus is early or late compared to its schedule, and by
how many minutes.
Next Stop – The route’s next stop is displayed in the lower right corner of the screen.

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
12
5.7 Initialize the Route
After selecting the route and route variation, the system must be initialized. Move the vehicle to
any stop on the route except for the last stop
stop,, and then open and close the doors. The System Status
field will display “On Route”” on IVN
IVN™ ™ systems. When the doors are opened, the vehicle’s route
and destination are announced on the external speaker(s). Please note that some systems will be
configured to provide external audio only when the front door is opened, and opening the rear door
alone may not trigger audio.

The IVN™ and destination sign systems are now initialized. The operator can now
drive the route normally.

5.8 Manual Operation and Adjustments

5.8.1 Manual Next Stop Audio Playback

Pressing the <Audio> SoftKey on the Main Screen (Figure ) manually triggers the stop
announcement that is displayed on the TCH. The <Audio> SoftKey is automatically disabled for
five (5) seconds after it is pressed so that the announcement won’t be repeated if the button is
accidentally pressed again.

Audio SoftKey

Figure 13 - Audio SoftKey


 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
13
5.8.2 Public Service Announcements
The IVN™ system allows the operator to manually trigger public service announcements from the
TCH. The system can also be programmed to run public service announcements automatically
based upon time of day and day of the week.

On the Main Menu, press the <P/S> SoftKey to open the Public Service Announcement
Screen (Figure ).

Figure 1 - Public Service Announcement Screen

Public Service Announcement Screen SoftKeys

 <Select> Press to select a public service announcement for playback.

 <Up> Moves the cursor up one line at a time.

 <Down> Moves the cursor down one line at a time.

 <PageUp> Moves the cursor up one page at a time.

 <PageDn> Moves the cursor down one page at a time.

 <Return > Return to the Main Menu without selecting a Public Service Announcement.

Use the <Up>, <Down>, <PageUp>, or <PageDn> keys to move the cursor to the desired
announcement. Press the <Select> SoftKey, and the announcement will be played on the
vehicle’s internal speaker(s).

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
14
Once the <P/S> SoftKey is pressed and the Public Service Announcement Screen opens, the
operator has approximately 15 seconds to select an announcement before the system automatically
returns to the Main Menu.

5.5.3 Additional Features

To adjust the TCH display, press the <More> SoftKey on the Main Menu (Figure ). This opens
the Auxiliary Control or “More” Screen (Figure ).

More SoftKey

Figure 2 – Press the <More> SoftKey

Figure 3 – Auxiliary Control (“More”) Screen

This screen allows the user to adjust contrast and backlighting on the TCH screen.

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
15
Auxiliary Control Screen Keys

 Press the <Next> SoftKey to toggle between the Contrast and Backlight settings.
 Press the “Lower” SoftKey (- <<) above Contrast to reduce the contrast on the TCH.
TCH
 Press the “Upper” SoftKey (+ >>) above Contrast to increase the contrast on the TCH.
TCH
 Press the “Lower” SoftKey (-<<) below Backlight to decrease the backlighting on the TCH.
 Press the “Upper” SoftKey (+>>) below Backlight to increase the backlighting on the TCH.
TCH
 Press the <Return> SoftKey to go back to the Main Menu.

5.9 Manual Destination Sign Control

When the operator wishes to manually enter destination sign codes (i.e. “Out of Service”),
Service”) or
verify the text on the vehicle’s external destination sign, they must press the <Dest> SoftKey on
the Main Menu (Figure ).
‘Dest’ SoftKey

Figure 4 - Press the <Dest> Key


 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
16
If a route has been selected, the Destination Sign Control Screen opens (Figure ). This screen
shows the Destination Sign information associated with that route. All codes that can be
programmed into the destination sign are available on this screen.

Figure 5 - Destination Sign Control Screen

Destination Sign Control Screen Keys

 <Dest> Press to enter destination codes into the system.

 <P/R> Press to enter public relations codes into the system.
 <Run> or <RT> Press to enter run codes into the system.
 <Check> Press to check the response from the system. Note that not all systems will support
this feature.
 <Emg Off> If the system is able to show emergency messages, pressing this SoftKey will
cancel a displayed message.
 Press the <Return> SoftKey to go back to the Main Menu.

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
17
5.9.1 Public Relations Code Entry
Public relations codes are also entered from the Destination Sign Control Screen. Press the
<P/R> SoftKey to open the Public Relations Code Entry Screen (Figure ).

Figure 6 - P/R Code Entry Screen

Public Relations Code Entry Screen Keys

 <Number Keys> Enter the code numbers using these keys.

 <Return> Press to delete the last number entered.
 <Enter> Send the code to the computer.

Press the number keys to enter the public relations code into the system, and then press <Enter>.
The TCH display automatically returns to the Destination Sign Control Screen.

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
18
5.9.2 Verify Destination Sign Communications
Press the <Check> SoftKey on the Destination Sign Control Screen to test the
communication between the IVN™ system and the Destination Sign System.

5.9.3 Silent Alarm

On some vehicles, the system can display emergency messages on the Destination Sign. If the
system has this capability, the operator can press the <Emg Off> SoftKey on the Destination Sign
Control Screen to cancel the emergency message.

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
19
6. Troubleshooting Guide
The table below includes suggested troubleshooting information for some of the more common
problems that an operator will encounter when running the IVN system.

Problem Possible Cause Suggested Fix

“Off Route” is displayed in the  Vehicle is not on the Return the vehicle to the route, go
System Status field. designated route. to a stop and open the doors. The
system status should return to
 Temporary inaccuracy in “Active and Running” (or “On
GPS satellite data. Route” for IVN2™ systems).

Stops do not change on the TCH The system was not properly Initialize the system following the
while the vehicle is in operation. initialized. procedure given in Section 5.4 on
page 13.
Automatic announcement audio The PA foot switch is being Only press the foot switch when
does not play. pressed. make announcements over the
vehicle’s PA system.
The end of a “manual” The PA foot switch was released Keep the PA foot switch pressed
announcement over the PA is before the announcement was for approx. one (1) second after
cut off. completed. completing the announcement.

The beginning of a “manual” The PA foot switch was pressed Press the PA foot switch and wait
announcement over the PA is after the announcement started. approx. one (1) second before
cut off. speaking.

The PA microphone volume is The PA volume must be adjusted. Rotate the PA volume control to
too high or too low. the desired level.

Automatic stop announcements The system was not properly Re-initialize the system following
are made too early or too late initialized. the procedure given in Section 5.4
for the corresponding stops. on page 13. The system will
“lock in” on stops when the doors
are opened at each one along the
route.
One automatic stop The stop location changed since Advise TA management that the
announcement is made too early the stop database was mapped. stop should be re-mapped.
or too late for the corresponding
stop.
The TCH is too bright or dim, The TCH display settings need Adjust the contrast and backlight
or the contrast is too high or adjustment. settings as described in Section
low. 5.5.3 on page 15.

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
20
7. Technical Support Services
Clever Devices offers the industry’s most comprehensive management tools for keeping your
system online, offering full technical support for our products with either onsite or online
maintenance agreements.

If a problem occurs during system operation, consult Section 6, Troubleshooting Guide on page
20, and attempt to correct the problem using the suggested remedies. Malfunctioning systems on a
vehicle (i.e. speedometers, door systems) can impair the performance of the IVN™ system. If
there are no known malfunctions on the vehicle, but the system is not operating properly, contact
Clever Devices Technical Support at 1-800-872-6129. Clever Devices technical support is
available Monday - Friday 8:30AM to 5:00PM Eastern Standard Time.

7.1 Reporting Problems to Clever Devices

If the IVN™ system makes an incorrect announcement or displays incorrect sign text, turn the
system off and immediately contact Clever Devices for service. After the system has been
shut down, all ADA-required announcements must be made by the vehicle operator.

If a problem occurs, follow the Transit Authority’s operating procedures for reporting the
problem. Also complete the Incident Report form on page 22 and return it to Clever Devices.
Clever Devices’ technical support department can be contacted at 1-800-872-6129.

7.2 Spare Parts

To order spare parts, please contact Clever Devices Ltd. at 1-800-872-6129.

7.3 Return/Repair Policy

If any equipment must be returned, a Return Material Authorization (RMA) number must be
assigned in advance by Clever Devices.

A part number and description of the problem is necessary in order to receive an RMA number.

Warranty repairs will be prioritized.

The customer will be responsible for the shipping charges to Clever Devices.

Please contact Clever Devices Customer Service Department at 1-800-872-6129 to obtain an RMA
number.

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
21
8. Attachment A – Incident Report

Clever Devices
Intelligent Vehicle Network™
Incident Report
Please fill in all fields

Date _______________ Deliver to: Customer Service

Bus Number _______________ Fax #: 516-433-5088
Operator ID _______________ Phone: 516-433-6100
Route # _______________
Route Variation ________________

Quick Description of Problem:

� No outside audio announcements � Sign and/or audio displays/plays at

incorrect location

� No inside audio announcements � No PA system

� No inside sign display � No rear door safety announcement

� No destination sign display � Other _______________

(Please specify)

Description of the problem: (please include steps performed, attach additional sheets
if necessary, and stop(s) where incident occurred.)

_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

Signed ________________________________ Date ______________

Rec’d by Clever Devices _________________________ Date ______________

 PROPRIETARY 

This document contains information which is proprietary to Clever Devices Ltd. The use or disclosure of
any material contained herein without the written consent of Clever Devices Ltd. is strictly prohibited.
22