Name: Francheska Dayen Rosario Enrollment: 18-SANT-6-006

1) Accomodation´s concept: is a room or a house in which someone may live or stay for
some days, like a hotel.

2) Types of accommodation (definition or features of everyone of them):

1) Hotels: Hotels are the most traditional and most common types of accommodation.
Hotels can be large or small. They can be independently owned businesses or they
can be part of a hotel chain. Hotels may be part of a holiday resort.
2) Bed and breakfasts: A bed and breakfast is just as it sounds- a type of
accommodation that offers a bed and a breakfast!
3) Guest houses and home-stays: A guest house is essentially a house that welcomes
guests. There is a fine line between a guest house and a bed and breakfast. While
there is no hard and fast rule, guest houses tend to be bigger than bed and breakfast
accommodations.Guest houses may or may not offer breakfast included in the price
of the hotel room.
4) Chalets: Chalets are typically found in ski resorts and can come on a self-catering or
catered basis. Often they are available with your own personal chef! Chalets are
great if you are travelling in a group.
5) Youth hostels: A youth hostel is a type of accommodation designed to suit the
needs of those on a budget. Whilst anyone can stay in a youth hostel, they are
largely aimed at young people. Youth hostels will often provide dormitory-style
accommodation, with shared rooms and bunk beds.
6) Cottages: A cottage is typically a small, cosy house that is classed as being old or
traditional. Cottages are quintessential British homes that are often found in semi-
rural locations.
7) Apartments: Apartments are a popular self-catering accommodation option.
Apartments are found in many areas, but are most common in built up areas such as
towns and cities and busy resorts.
8) Log cabins: Log cabins are popular in countries with cooler weather, such as ski
destinations.
9) Motels: A motel is basically a hotel room with a parking space.
10)Aparthotels: An aparthotel offers a combination of what you get in a typically hotel
with the facilities associated with an apartment. Some claim that this offers ‘the
best of both worlds’.
11)Caravans: Caravans can be transported from place to place, or they can be situated
in one location.

3) Type of room and differences of everyone:

• Single: A room assigned to one person. May have one or more beds.
• Double: A room assigned to two people. May have one or more beds.
• Triple: A room assigned to three people. May have two or more beds.
• Quad: A room assigned to four people. May have two or more beds.
 • Queen: A room with a queen-sized bed. May be occupied by one or more people.
• King: A room with a king-sized bed. May be occupied by one or more people.
• Twin: A room with two beds. May be occupied by one or more people.
• Double-double: A room with two double (or perhaps queen) beds. May be occupied
by one or more people.
• Studio: A room with a studio bed – a couch that can be converted into a bed. May
also have an additional bed.
4) Hotel Feautures:
• Location: The location of the hotel is important not only for accessibility issues, but
also for a target market. It is important to define if you want to attack a market for
travelers, businesses, short stays, airports, etc.
• Better rooms than at home: The design, spaciousness and feel must be such that
people prefer your rooms than being in their own home. Investing in this type of
thing generates a certain sense of belonging and is more likely to have recurrence in
your clients.
• Attractive facade: This should remain in the memory of people, in this way the
people who pass by your hotel can remember it and be your client at some point in
the future. This is your first form of sale, something like the most basic traditional
marketing strategy.
• Laundry system: You must have a white warehouse on each floor, as well as ducts for
handling these supplies to reach the laundry.
• Service elevators: This is important so that guests are never aware of the hotel's
operation during their stay.
• Health protocols: Due to the current pandemic, you must have all the measures
recommended by health systems.
5) Room features:
• Comfortable beds and pillows.
• Queen beds.
• Full-length mirrors.
• Soundproof walls, or at least quality.
• Lots of plugs.
• A variety of hangers.
• Mini-fridge.
• A quiet area.
• Wifi.
• Quality toiletries.
• A decent view.
6) Hotel Staff (Definition and mention the hotel staff´s members and their funtions):
Porters: These employees also used to be called bellhops, and in some hotels they still are.
They usually dress in uniform, so that guests recognize that they are employees of the
hotel. As soon as a guest checks in at the front desk, the porter helps the guest take his or
her luggage to the room and makes sure the room is acceptable to the guest. Often the
porter is asked questions about other services at the hotel, so he or she should be
knowledgeable of all the hotel has to offer. Porters are usually hired at full service hotels,
not motels.
Concierges: At full service and high end or luxury hotels, concierges are available to act as
liaisons with guests. If a guest needs a specific service, such as a babysitter, the guest can
contact the concierge, who will coordinate the execution of this service. Other services the
concierges assist with include making arrangements for dry cleaning and laundry,
purchasing show tickets, and making reservations at local restaurants. At some hotels this
is an entry level job. At other hotels, you must have a degree or years of experience before
you are eligible for this position.
Housekeeping: Nothing reflects worse on a hotel than dirty rooms or an unclean lobby
area. Hotels rely on repeat business, and guests usually won't return to a hotel they think is
dirty. Having a quality housekeeping staff on the premises ensures that the hotel is clean,
rooms are clean, and guests will return. As a member of housekeeping you may have to
clean guest rooms, wash bedding and towels, replace toiletries that have been used, and
clean other areas of the hotel.
Room Service: If the hotel is equipped with a kitchen, it often offers room service. Guests
who want to eat but don't want to leave the hotel or go to the hotel restaurant (if there is
one) can order from a menu in their room. As a room service employee you may be taking
room service orders, and then delivering them.
Waiter/Waitress: If the hotel has a restaurant, it also needs waiters and waitresses. In a
hotel, the most requested meal is usually breakfast, so be prepared to work early hours.
The next most frequently served meal is dinner. You will need to take guests' orders, and
serve the meals, making sure they have everything they need. Some hotels allow guests to
bill to their rooms, while others take payment. You will need to make sure the bill for the
meal gets to the right place so it can be paid.
Kitchen Staff: As the name implies, as a kitchen staff member you may be cooking, washing
dishes, preparing salads, ordering supplies, planning menus, or similar duties, depending
on your job. As an entry level kitchen staff member, you are most likely preparing foods for
senior cooks or chefs to cook for the guests.
Supervisor of Guest Services: As the supervisor of guest services, you may be responsible
for hiring staff members that provide housekeeping services, front desk personnel,
reservations coordinators, or concierges. All of these duties depend on what kind of hotel
you are working for and the structure it has in place. Some large hotels have separate guest
services departments that primarily answer the phone and make sure guests have what
they need. At this kind of hotel you would be supervising that department, making sure it
was staffed and running smoothly.
Front Desk Supervisor: The front desk supervisor manages the front desk workers. You may
need to hire, fire, or discipline these workers. You will need to ensure that customers are
greeted warmly and checked in efficiently. You may have to provide training, and you may
also need to schedule workers so that the front desk is always manned with the right
number of workers at each shift.
Housekeeping Supervisor: If you've worked for several years as a housekeeper, you may be
able to be promoted to supervisor. In this position you may be in charge of hiring
housekeepers and training them. You may also need to schedule workers so that there is
always the right number of workers at each shift.
Kitchen Manager: There are usually many kitchen workers, and the manager needs to be in
charge to make sure that kitchen operations are going smoothly. You may be responsible
for hiring new kitchen employees, as well as making sure they get the training they need.
Scheduling may also fall under your area of responsibility, which means you need to make
sure there are enough people scheduled to cover each shift.
Restaurant Manager: While the kitchen manager takes care of kitchen operations, the
restaurant manager focuses on the guest services in the restaurant. He or she makes sure
that guests are greeted promptly, seated as quickly as possible, and receive the best
possible service and food. The manager may be responsible for hiring servers, hosts, and
training them. He or she will also handle guest complaints.
Executive Chef: The executive chef plans the menus for all meals, according to hotel
policies and guidelines. He or she is in charge of supervising all other line cooks, sous chefs,
and similar kitchen employees. He or she may also be in charge of ordering all of the food
and maintaining a budget.
Marketing and Advertising: The marketing and advertising coordinator is in charge of
promoting the hotel to the community through various advertising channels, depending on
the marketing and advertising budget. Some hotels do a lot of advertising, while others do
very little. Most hotels that hire a full time advertising person or staff do a lot of advertising
and marketing.
Accounting: Accounting staff members are in charge of making sure that the hotel is
properly recording all of its income and expenses, paying its bills, taxes, and employees.
Purchasing: Purchasing employees look at the usage of items used for running the hotel
and make sure there are plenty of those items in stock to meet guests' needs. They key to
successful purchasing is to have enough stock that you won't run out, but not so much that
it is costly to the organization.
Event Planner: Many hotels have conference rooms, ballrooms, dining halls, or other
spaces that they rent out to businesses and individuals for events such as weddings,
seminars, and similar occasions. The planner works with a representative from the
company or the individual to make sure that everything is in place for the event. Some
hotels charge extra for the use of the event planner.
Assistant Hotel Manager: The assistant manager performs administrative work for the
manager, overseeing a lot of the operations and also compiling and preparing a lot of the
reports and budgets the hotel uses. This gives the assistant manager a solid foundation so
that he or she can become a manager.
Hotel Manager: The hotel manager is usually where the "buck stops." He or she is
ultimately in charge of all aspects of the running of the hotel. If the hotel is getting fewer
guest visits, the manager will need to explain what caused this drop and have a plan in
place to recover the income. He or she will also have other supervisors or managers
reporting to him or her and should be very familiar with the hotel's operations.
7) Business facilities:
Business Facilities is a leading full-service media brand specializing in the site selection
marketplace. Through a bi-monthly magazine, e-mail newsletters, a news portal, and its
LiveXchange event, Business Facilities has created a dynamic community for C-level
executives and economic development organizations. Each of the brand’s channels
educates corporate executives on issues related to choosing the best location for their
growing companies, giving Business Facilities tremendous reach into the site selection
marketplace.
8) Leisure facilities:
They are places containing different facilities for leisure activities, such as a sports hall, a
swimming pool, and rooms for meetings. Facilities may include a swimming pool (many
with water slide), large sports hall, squash courts, cafeteria, licensed bar, fitness suite,
aerobics studios, outdoor grass and/or artificial pitches for football (soccer), hockey etc., a
solarium, sauna and/or steam room.