Abstract:

As you know due to Covid 19 pandemic World has changed a lot. Now we do not go to shop like we
usually. We visit many places with our friends and family members. But these days we are ordering
many things online. Because it the way to keep us safe.

But we have many communication barriers while ordering something online. We need to understand
and fix those issue to work further in the online field. We really face many barriers daily i.e. physical,
emotional, informational and many other.

There are also certain ways to overcome these barriers. Those strategies will help us a lot in growing
in the online field. Because we online work didn’t affect because of this pandemic. Online company
are still growing as they were doing before the pandemic.

Table of Contents:
Contents
Abstract:................................................................................................................................................1
Table of Contents:.................................................................................................................................1
Introduction:..........................................................................................................................................1
Analysis and Discussion of all the question:..........................................................................................1
Q.1: Identify common challenges and barriers to effective communication.................................1
Q.2: Provide effective strategies for overcoming communication barriers...................................1
Q.3: Demonstrate the importance of cultural awareness website format and quality of notes. . .1
Recommendations:................................................................................................................................1
Conclusion:............................................................................................................................................1
Reference List:.......................................................................................................................................1

Introduction:
As we know there are many barriers in Communication. So, We have decided to discuss we have
created this website. In the first section of this website we have describe the issue we have in the
communication and in the second section we have discussed the strategies to overcome these issue.

Analysis and Discussion of all the question:

Q.1: Identify common challenges and barriers to effective communication
Answer:

We face many challenges in communication daily. Some of them are useless and decrease
our spirt. We have discussed some of those barriers.

Physical barriers

Customers cannot try on on clothes and are unsure about what size to order online
Emotional barriers

Some customers have lost jobs or are worried about losing their jobs and some are reduced on
hours. Due to lockdown customers feel there is no point in buying new clothes.he study reveals that
consumers resort to panic buying in the initial stages of epidemics and pandemics. It was found that
consumption habits of consumers went a sea change and they were spending largely on essentials
only. The study also reveals that the majority of consumers would like to continue in the same
consumption habits as that of during COVID-19.

Information barriers

Customers are unsure about how to return products. They think it will cost money and be
complicated their research, there was a large variation in how different age groups responded (older
people being less trusting), as well as some surprising differences in where people feel most worried
about privacy/security breaches:

Technical barriers

there are some issues with the original website design - the site automatically empties the customer
basket after 3o minutes so shopping can be frustrating. Some products are listed as being available
when they are out of stock.

Cultural barriers

Previously the website had only the option of being in English and only stock a limited selection of
styles.

Q.2: Provide effective strategies for overcoming communication barriers.

Answer:

As we have discussed about the barriers we have in communication. These are usually. We
need little confident to overcome those barriers. There are many ways to overcome. Some of those
strategies are given below.

Strategy for Physical barriers

It is best to look at the sizing chart at the company you plan to order from. Pick the size closest to
your actual measurements. When you get that item and try it on, if it doesn't fit, then go up or down
a size. Some companies make clothes true to size, but some go for vanity sizing to make heavier
customers feel thinner in their clothes because they will have to get a smaller size than they
normally would wear.

Strategy for Emotional barriers

some people said they were shopping for comfy clothes that would also be work-appropriate when
the time comes to go back to the office. The majority of respondents said they are shopping for
clothes in some capacity: 30% said they're shopping "a little;" 25% "only when there's a really good
sale;" 13% "just as much as pre-pandemic, if not more. “Respondents were able to select as many
responses to this question as they liked, and could also write in their own.

Fifty-four percent of respondents said they were shopping for more athleisure, while about the same
amount said they were shopping for outside clothes in preparation for going out again. Shoes were
also a popular answer.
Strategy for Information barriers

Log in to Online Shopping Site and go to your Orders tab. Tap or click on Return to create a request
Depending on the kind of product you wish to return, your return request may have to undergo a
verification process Following verification, you will be required to confirm your decision based on
the category of product ordered. Three options are available: Exchange: Your order will be
exchanged for a new identical product of a different size or color Replace: The product in your order
will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has
a functional problem that causes it not to work) or is not as described Refund: If the product of your
choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide
that you want your money back. In this scenario, you may choose Refund to have your money
returned to you (See Step 6) Keep ready all the requisite items necessary for a smooth returns
process — including invoice, original packaging, price tags, freebies, accessories, etc. Pickup and
Delivery of your order will be scheduled in case of exchanges and replacements Refund will be
initiated and processed if applicable Your request will be fulfilled according to Online Shopping
returns/replacement guarantee...

Strategy for Technical barriers

1. Create an account and keep your basket all week

2. New function to show number of remaining items.
3. Defines your shop’s address country and state, where you are based as a seller. It
determines default tax rates and customer locations.
4. Choose to ship to only those countries you sell to or a subset of countries. You can also
disable shipping and all shipping-related functionality.

Strategy for Cultural barriers

Website available in 10 languages.

From the Indian sari to the Vietnamese conical hat, the world is full of different varieties of
traditional dress. Some colorful, some immersed in history and specific to the country's culture and
others due to circumstance or status - they are almost always eye-catching. Learning about them
gains you an insight into the country they're part of, so we've rounded up a few items to give you a
lowdown on traditional dress around the world clothing for many cultural styles.

Q.3: Demonstrate the importance of cultural awareness website format and quality of notes
Answer:

Culture awareness website are really importance because of following reasons:

 Get training for global citizenship

 Bridge the culture gap with good communication skills
 Practice good manners
 Celebrate traditional holidays, festivals, and food
 Observe and listen to foreign customers and colleagues
 Pay attention to differences in culture
 Be aware of different time zones
Recommendations:
As it concerns to me, I would encourage the idea of cultural awareness website. Because those will
help us understand the other culture these languages. And many more thing. By knowing, other
culture we can also work with them. That will create a bond between them and us. That will help us
to live the better life.

As we know we have different culture barriers. Like language, working culture, educations, event
celebration. How they treat someone. By observing and listening to someone which belong to a
different culture we feel amazing. We ultimately pay attention to them. And communicate with
them.

It is obvious that we will definitely attract to other culture. We found it interesting to know about
that culture. Their language, their working methods. Their festivals and many more.

But for that good communication skills are important to contact with them. Communication will help
to tell them about our culture and know about there culture.

Conclusion:
So, that was all about the communication barriers and the strategies. As we all know these have lots
of importance in our life. We also face lots of problems due to these. If we learn these things, we will
better stand out. To know about the barriers and find the solution of that barriers. We will have the
confident to convey our idea towards the other. Which will help us as well as the world.

We have also discussion here all the barriers and the strategies to overcome those. If we want to
hand out and describe our idea to help the world. We should know about the problems and also
about the strategies to overcome these issues.

By sharing this through the site more and more people come and know about these. In that way we
are also helping too.

Reference List:
Importance of culture awareness website (https://www.deakinco.com/media-centre/news/seven-
practices-you-can-implement-to-increase-cultural-awareness-in-the-workplace)

Emotional barriers [ CITATION Rah21 \l 1033 ]

Identify common challenges and barriers to effective communication[ CITATION ski20 \l 1033 ]