Tarea para El Lunes 15

HONESTY IS THE BEST POLICY
Keynotes
Many people and businesses take out insurance policies to protect against risks such as fire, accident
and theft. Policyholders pay a yearly premium to the insurance company which then provides cover
against financial loss. If something unexpected happens, the policyholder can make a claim and receive a
compensation.
TIP: Some people want to insure unusual things. Singers may insure their voice; dancers
their legs, What other examples of unusual insurance cover have you heard about?
ANSWERS:
1. Business
2. Life cover.
3. Motor
4. Home
I Vocabulary 2 insurance
Match the words 1-6 with the meanings a-f.
1 administration a) a request to your insurance company to pay for damage or loss

2 department b) the amount you pay for insurance during a particular period
3 claim c) the conditions of an agreement or contract
4 premium d) tell a customer how much something will cost
5 quote e) managing or organizing the work of a company
6 terms f) a part, or section, of a company where people do a particular kind of
work
ANSWER:
1. Administration E. Managing or organizing the work of a company.
2. Department F. A part, or section, of a company where people do a particular kind of work.
3. Claim A. A request to your insurance company to pay for damage or loss.
4. Premium B. The amount you pay for insurance during a particular period.
5. Quote D. Tell a customer how much something will cost.
6. Terms C. The conditions of an agreement or contract
Vocabulary 3 insurance fraud
Many people make fraudulent claims on their insurance. Which of the following actions
can be described as fraud?
1. Being honest about the value of your financial losses.
2. Making an inaccurate claim for an injury you do not have. FRAUD
3. Lying about how much cash was in the wallet you lost. FRAUD
4. Telling the regular cost in the market of a car that was stolen.
5. Claiming that the repair cost was more expensive than it really was. FRAUD
6. Making a detailed list of the items destroyed by fire.
Reading 2 Read the article and answer the questions.

1. How much does insurance fraud cost in the US?
ANSWER: Cost $80 billion a year
2. What two kinds of technology can be used to identify fraud?
ANSWER: The Layered Voice Analyzer and Voice Risk Analyzer
3. How much has Highway insurance saved as a result of using this technology?
ANSWER: Highway Insurance saved over $3 million
Complete the text with the following sentences.
A. The tremors can indicate that they are not telling the truth.
B. If a fraudulent policyholder decides to opt out, we are happy that their claim just goes away,
'says Lawrence.
C. 'Now we are able to pass these savings along to our genuine customers.'
D. With VRA, the company is now able to identify that nearly one in five auto theft claims are
fraudulent,
E. But most often, no one's going to find out if an average consumer stretches the truth a bit.
PROBLEMS
Complete the insurance claims below with these words: INJURED - DAMAGES - STOLEN - DESTROYED - LOST
a. There was an accident in the factory and two people were_______________ We would like to claim
for their medical expenses.'
b. There was a bad storm last night and our roof was __________________ We want to claim the cost of
repairing it.'
c. 'I'd like to claim for the theft of my car. It was 3 __________ from outside my home during the night,'
d. When l was on holiday last week, I _______________ my wallet on the beach. I looked everywhere but
couldn't find it. It had €1,000 inside.
e. We've had a fire in the computer room. All the equipment is completely _________________ We
need to replace it as soon as possible.
Vocabulay 4 Choose the best word a,b,c to complete the sentences.
1. The company __________ all claims to see which ones could be fraudulent.
a screens b detects c determines
2. Calls are ____________ using the Voice Risk Analyzer
A controlled b maintained c. monitored
3. If any calls are suspicious, the company ___________ them
A invents b invests c investigates
4. The VRA system helps to ___________________ fraud
A prohibit b prevent c protect
,i
5. People often ______________ fraudulent claims when they hear that the company will investigate
them
a contribute b withdraw c identif
6. Identifying fraudulent claims has helped the company to _____________ money.
a raise b spend save
HONESTY QUIZ
Which of these dishonest actions is the most serious? Why?

Explain in four of these cases who and how may be affected:
1. Your neighbour ordered sorne pizza but it is delivered to your address by mistake, You eat the
pizza and say nothing to your neighbour.
2. You spend €15 on some shopping for a friend. You tell your friend that you spent €20.
3. A shop assistant gives you change for €50 when you only gave a €20
4. note. You say nothing.
5. You find a €100 note in the changing room at the swimming pool. You keep it.
6. 'You order 12 bottles of wine from an online distributor. The company sends you 24 bottles by
mistake. You don't tell them about the mistake.
7. You claim €750 on your insurance policy far personal things srolen from your apartment, The real
value was only €200.

Tarea para El Lunes 15

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HONESTY IS THE BEST POLICY

1 administration a) a request to your insurance company to pay for damage or loss

Reading 2 Read the article and answer the questions.

Complete the text with the following sentences.

Vocabulay 4 Choose the best word a,b,c to complete the sentences.

a raise b spend save

Which of these dishonest actions is the most serious? Why?

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