NATIONAL

SENIOR CERTIFICATE

GRADE 12

BUSINESS STUDIES P2

EXEMPLAR 2020

MARKS: 150

TIME: 2 hours

This question paper consists of 10 pages.

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Business Studies/P2 2 DBE/2020
NSC ‒ Exemplar

INSTRUCTIONS AND INFORMATION

Read the following instructions carefully before answering the questions.
1. This question paper consists of THREE sections and covers TWO main topics.

SECTION A: COMPULSORY
SECTION B: Consists of THREE questions.
Answer any TWO of the three questions in this section.
SECTION C: Consists of TWO questions.
Answer any ONE of the two questions in this section.
2. Read the instructions for each question carefully and take particular note of what is
required.
Note that ONLY the first TWO questions in SECTION B and the FIRST question in
SECTION C will be marked.
3. Number the answers carefully according to the numbering system used in this
question paper. NO marks will be awarded for answers that are numbered
incorrectly.
4. Except where other instructions are given, answers must be written in full
sentences.
5. Use the mark allocation and nature of each question to determine the length and
depth of an answer.
6. Use the table below as guide for mark and time allocation when answering each
question.
SECTION QUESTION MARKS TIME
(minutes)
A: Objective-type questions
1 30 30
COMPULSORY

B: THREE direct/indirect-type 2 40 30
questions 3 40 30
CHOICE: 4 40 30
Answer any TWO.

C: TWO essay-type questions 5 40 30

CHOICE: 6 40 30
Answer any ONE.
TOTAL 150 120

7. Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 – new
page, QUESTION 2 – new page.
8. You may use a non-programmable calculator.
9. Write neatly and legibly.

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Business Studies/P2 3 DBE/2020
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SECTION A (COMPULSORY)

QUESTION 1

1.1 Various options are provided as possible answers to the following questions.
Choose the answer and write only the letter (A‒D) next to the question
numbers (1.1.1 to 1.1.10) in the ANSWER BOOK, e.g. 1.1.6 D.

1.1.1 William, the manager of Eden Supermarket, applies the … leadership

style when delegating tasks to followers without supervision.

A autocratic
B democratic
C laissez-faire/free-reign
D charismatic

1.1.2 The … company provides essential services such as water and

electricity at reasonable prices.

A personal liability
B state-owned
C public
D private

1.1.3. An example of a non-verbal presentation is information in the form of

a/an …

A written report.
B data projector.
C video conference.
D oral report.

1.1.4 Thembi allows Joyce time to speak in an angry manner without

attacking her. This is an example of dealing with a/an … personality.

A complaining
B quiet
C expert
D aggressive

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1.1.5 Team dynamic theories help businesses to …

A allocate tasks to team members with similar personalities.

B allocate tasks according to the role of each team member.
C establish good relationships with teams.
D promote individual satisfaction. (5 x 2) (10)

1.2. Complete the following statements by using the words provided in the list
below. Write only the word(s) next to the question numbers (1.2. to 1.2.5) in
the ANSWER BOOK.

simple interest; problem-solving; health and safety representative;

language; decision making; retirement annuities; age;
employer; compound interest; liability policies

1.2.1 Thandeka earned … calculated on the principal amount and

accumulated interest.

1.2.2 An investor can only withdraw money from … when he/she reaches a
certain age.

1.2.3 A business that appoints an interpreter for meetings is addressing …

as a diversity issue.

1.2.4 The responsibility of the … is to provide all the necessary equipment

for workers to perform their duties in a favourable work environment

1.2.5 Sam considered various alternatives before choosing the best

solution to solve a business problem. This is known as … (5 x 2) (10)

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Business Studies/P2 5 DBE/2020
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1.3. Choose a description from COLUMN B that matches a term in COLUMN A.

Write only the letter (A‒J) next to the question number (1.3.1 to 1.3.5) in the
ANSWER BOOK, for example 1.3.6 K.

COLUMN A COLUMN B
1.3.1 Creative thinking A only young people are considered for
appointments
1.3.2 Interactive whiteboards
B useful in brainstorming sessions as
1.3.3 Inclusivity suggestions are summarised

1.3.4 Debentures C enables consumers to make loans at

financial institutions
1.3.5 Economic right
D uses routine methods to solve
problems

E allows employees to have access to

health care

F enables businesses to make loans

from investors

G useful to capture feedback and new

ideas

H people from different backgrounds

are employed

I uses non-routine methods to solve

problems

J allows employees to be paid equally

for work of equal value
(5 × 2) (10)

TOTAL SECTION A: 30

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Business Studies/P2 6 DBE/2020
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SECTION B

Answer ANY TWO questions in this section.

NOTE: Clearly indicate the QUESTION NUMBER of each question that you
choose. The answer to EACH question must start on a NEW page,
e.g. QUESTION 2 on a NEW page, QUESTION 3 on a NEW page.

QUESTION 2: BUSINESS VENTURES

2.1 Give FOUR examples of insurable risks. (4)

2.2 State FOUR principles of insurance. (4)

2.3 Tammy allocates tasks to employees according to their level of maturity.

2.3.1 Identify the leadership theory that Tammy is applying. (2)

2.3.2 Discuss the leadership theory identified in QUESTION 2.3.1. (6)

2.4 Distinguish between a private company and a public company. (8)

2.5 Read the scenario below and answer the questions that follow.

MOUNTAIN HOTEL (MH)

Sihle, the owner of Mountain Hotel, applies the democratic leadership style to
manage his employees. He has a positive attitude and knows that there is
always more to learn. Sihle models the behaviour that he wants to see in his
followers.

2.5.1 Quote TWO roles of personal attitude in successful leadership (2)

displayed by Sihle in the scenario above.

2.5.2 Explain to Sihle the impact of the democratic leadership style on MH (8)
as a business.

2.6 Evaluate the impact of a PowerPoint presentation as a visual aid. (6)

[40]

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Business Studies/P2 7 DBE/2020
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QUESTION 3: BUSINESS ROLES

3.1 State FOUR steps in problem-solving. (4)

3.2 Name any FOUR human rights in the workplace. (4)

3.3 Read the scenario below and answer the questions that follow.

JUNE TRADERS (JT)

June Traders have been making large profits in the past three years. They
decided to invest in communities by donating school uniforms. Sporting facilities
were also provided by JT to promote a healthy lifestyle.

3.3.1 Quote TWO ways in which JT contributed to the well-being of their

communities. (2)

3.3.2 Discuss the impact of corporate social investment (CSI) on JT as a

business. (4)

3.4 Describe any TWO criteria for successful team performance. (6)

3.5 Read the scenario below and answer the question that follows.

SMOOTH FURNITURE LTD (SF)

Smooth Furniture Ltd wanted to change the designs of some of their furniture.
Employees were requested to suggest new ideas in a large group without working
individually. These ideas were used to inspire new thoughts. The management of
SF evaluated the advantages and disadvantages of each idea.

Identify TWO problem-solving techniques used by Smooth Furniture Ltd.

Motivate your answer by quoting from the scenario above.

Use the table below as a GUIDE to answer QUESTION 3.5.

PROBLEM-SOLVING TECHNIQUE MOTIVATION

1.
2. (6)

3.6 Discuss the correct procedure to deal with grievances in the workplace. (8)

3.7 Recommend ways in which businesses could create an environment that

stimulates creative thinking in the workplace. (6)
[40]

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Business Studies/P2 8 DBE/2020
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QUESTION 4: MISCELLANEOUS TOPICS

BUSINESS VENTURES

4.1 Identify the types of business investment opportunities that were used by Prime
Plumbers in EACH statement below:

4.1.1 Prime Plumbers invested R50 000 for six months at a favourable interest
rate with a financial institution.

4.1.2 Prime Plumbers received dividends for their portion of ownership in Blue
Range Ltd. (4)

4.2 Outline TWO factors that should be considered when preparing for a presentation. (4)

4.3 Explain return on investment as one of the factors that may be considered when
making investment decisions. (4)

4.4 Distinguish between leadership and management. (8)

BUSINESS ROLES

4.5 Identify the stages of team development applicable to Shiburi Construction team in
EACH statement below:

4.5.1 Team members compare each other's ideas and fight for a leadership
position.

4.5.2 The team is aware of its aims and makes decisions without supervision.

4.5.3 Team members gather information about the task that must be performed. (6)

4.6 Explain ways in which businesses could contribute time and effort to improve the
well-being of employees. (6)

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Business Studies/P2 9 DBE/2020
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4.7 Read the scenario below and answer the questions that follow

LIZEL CLOTHING MANUFACTURERS (LCM)

The management of Lizel Clothing Manufacturers has appointed health and

safety representatives. They will be responsible for checking the
effectiveness of LCM's health and safety measures. They should also identify
potential dangers in the workplace.

4.7.1 Quote TWO roles of the health and safety representatives from the
scenario above. (2)

4.7.2 Advise LCM on the other roles of health and safety representatives
in the workplace. (6)
[40]

TOTAL SECTION B: 80

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Business Studies/P2 10 DBE/2020
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SECTION C
Answer ONE question in this section.
NOTE: Clearly indicate the QUESTION NUMBER of each question chosen.
The answer to the CHOSEN question must start on a NEW page,
e.g. QUESTION 5 on a NEW page OR QUESTION 6 on a NEW page.
QUESTION 5: BUSINESS VENTURES (INVESTMENTS AND FORMS OF
OWNERSHIP)
Peter and Teko are partners in P & T Consultancy. They are considering investing
their surplus funds in the RSA retail savings bonds/Government retail bonds and
also in preference shares of companies listed on the JSE.
Keeping the above scenario in mind, write an essay on investments and forms of
ownership in which you include the following aspects:
• Outline the functions of the JSE.
• Describe FOUR types of preference shares.
• Evaluate the impact of the RSA retail savings bonds/Government retail bonds
on investors.
• Advise Peter and Teko on how the following factors could contribute to the
success and/or failure of their partnership:
o Management
o Legislation [40]
QUESTION 6: BUSINESS ROLES (ETHICS AND PROFESSIONALISM)
According to the King Code principles, businesses are expected to conduct their
operations in an ethical and professional manner. Many businesses develop
strategies to address unethical business practices remain competitive and
sustainable.

Write an essay on ethics and professionalism in which you address the following
aspects:
• Elaborate on the meaning of ethical behaviour.
• Explain how the following unethical business practices can pose a challenge to
businesses:
o Unfair advertising
o Pricing of goods in rural areas
o Taxation/Tax evasion
• Advise businesses on how they could apply accountability and transparency as
King Code principles for good corporate governance.
• Suggest ways in which professional, responsible, ethical and effective business
practice should be conducted. [40]
TOTAL SECTION C: 40
GRAND TOTAL: 150

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