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    AMC Matrix Solution 001

    Uploaded by

    Anbazhagan Selvanathan
    Matrix Solution offers annual maintenance contracts for CCTV surveillance systems. The contracts provide specialized maintenance and repair services for cameras, DVRs, routers, and power supplies. Services include camera and recording tests, settings verification, and disk error checks. Replacement of parts is not covered but can be provided for additional fees. The contracts are valid for one year and must be renewed annually. Payment is required upfront and the rates provided cover travel costs for service throughout the year. Certain services like password resets, relocations, and data backups are also available for additional fees. The contracts are intended for corporate and commercial customers rather than home users.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    AMC Matrix Solution 001

    Uploaded by

    Anbazhagan Selvanathan
    13K views3 pages
    Matrix Solution offers annual maintenance contracts for CCTV surveillance systems. The contracts provide specialized maintenance and repair services for cameras, DVRs, routers, and power supplies. Services include camera and recording tests, settings verification, and disk error checks. Replacement of parts is not covered but can be provided for additional fees. The contracts are valid for one year and must be renewed annually. Payment is required upfront and the rates provided cover travel costs for service throughout the year. Certain services like password resets, relocations, and data backups are also available for additional fees. The contracts are intended for corporate and commercial customers rather than home users.

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    AMC Matrix Solution 001

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    Matrix Solution offers annual maintenance contracts for CCTV surveillance systems. The contracts provide specialized maintenance and repair services for cameras, DVRs, routers, and power supplies. Services include camera and recording tests, settings verification, and disk error checks. Replacement of parts is not covered but can be provided for additional fees. The contracts are valid for one year and must be renewed annually. Payment is required upfront and the rates provided cover travel costs for service throughout the year. Certain services like password resets, relocations, and data backups are also available for additional fees. The contracts are intended for corporate and commercial customers rather than home users.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    13K views3 pages

    AMC Matrix Solution 001

    Uploaded by

    Anbazhagan Selvanathan
    Matrix Solution offers annual maintenance contracts for CCTV surveillance systems. The contracts provide specialized maintenance and repair services for cameras, DVRs, routers, and power supplies. Services include camera and recording tests, settings verification, and disk error checks. Replacement of parts is not covered but can be provided for additional fees. The contracts are valid for one year and must be renewed annually. Payment is required upfront and the rates provided cover travel costs for service throughout the year. Certain services like password resets, relocations, and data backups are also available for additional fees. The contracts are intended for corporate and commercial customers rather than home users.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    The document discusses the terms and conditions of an Annual Maintenance Contract (AMC) agreement for CCTV surveillance systems.

    The AMC agreement covers repairing and servicing of all hardware including cameras, DVR, WiFi routers and power supply for a period of one year.

    The AMC cost includes travelling costs for rendering service throughout the year for one or multiple locations/systems and services/connectors.

    MATRIX SOLUTION

    No. 25, Thengobura Street, Villianur, Puducherry - 605110.

    Phone no: 9894626051, 9095088668, E-Mail: [email protected]

    Annual Maintenance Contract (AMC) Agreement for CCTV Surveillance System

    Matrix Solution agrees to provide the following services under this agreement to help our
    customers in getting the best throughput from the CCTV surveillance system. We have
    specialized CCTV Surveillance System maintenance team to take care of all variety of CCTV
    Camera includes DVR, WiFi Routers and Power Supply. The Annual maintenance contract
    (AMC) includes repairing and services of all hardware.

    Terms & conditions:-


    1. Period of Contract: The contract is valid for one year from the date of signing of
    memorandum of understanding (MOU) on AMC. This may be renewed Annual
    subject to rendering of satisfactory service & fulfilling the term & conditions.

    2. Payment Term: For all AMC, payment will be made as Advance basis.

    3. Maintenance of Parts: Maintenance of the CCTV Surveillance System includes


    Camera Visibility Test, DVR Recording Test, DVR Settings Verification, and Disk Error
    Check. Replacement of CCTV parts and some consumable items are not covered
    under AMC. It'll on chargeable basis. However the servicing agency may provide such
    components and the price may be fixed at the time of signing of AMC.

    4. AMC Includes: The AMC cost includes the travelling cost for rendering service
    throughout the one year period for one or all locations & for one or all systems.
    Services and Connectors are the part of AMC. For Example: Our technician diagnosed
    the issue with a DVR then we'll get warranty services "to and fro" and restore the
    DVR after availing warranty services from Principle Company. If your existing DVR is
    purchased from other supplier then it’s your responsibility to get warranty services.

    5. AMC not Includes: Product stand-by and part replacement are not the part of AMC.
    Password Reset, Relocation of products and Data Back-up services are on chargeable
    basis.

    6. Service Tax: The AMC cost excludes service tax charged by State or Central Govt. for
    rendering this type of service.

    7. Working Hours: The maintenance work shall normally be done during working hours
    of the customer. However, in case of emergency maintenance may have to be done
    beyond office hours and even on holidays prior arrangement through proper
    communication should be worked out in all cases by the servicing agencies.

    8. Final Authority: The final authority for payments will be Head of the Organization
    offering the AMC.
    Rates & Charges

    1. HD CCTV Camera - 16 No’s and 16 Channel DVR - 1 No’s @ Rs. 3500

    Limitations:

    1. AMC Amount is for one location. It may combination of all products in same location.

    2. Scheme is limited to Corporates/Offices/Showrooms. Not applicable for home users.


    Home users can opt services on variable charge basis.

    Place:

    Date:

    Telephone/Mobile No:

    For Matrix Solution

    Authorised Signatory with Seal


    DECLARATION

    Having examined the Annual maintenance contract (AMC) documents, we have understood
    the Terms & Conditions indicated in the AMC dated ( ) and hereby
    confirm our acceptance of the same.

    Place:

    Date:

    Telephone/Mobile No:

    Authorised Signatory with Seal

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