Rynan R20 - User Manual (Reach) - V5.0

THERMAL INKJET PRINTER
USER MANUAL
Revise logs
Version Update information Staff Date update
V1.0 User manual Thach, Phuc Minh Man Apr 24, 2020
V2.0 Update some information Nguyen, Van Than Jun 25, 2020
V3.0 Update the adaptor model Nong, Thi Hue Dec 08, 2020
Update speed table
V4.0 Nguyen, Van Than Jan 06, 2021
Update some incorrect information
V5.0 Update size of the print height Nong, Thi Hue Mar 22, 2021
Contents
SAFETY INFORMATION ............................................................................................................................................. 5
EMERGENCY CASE.................................................................................................................................................... 6
ENVIRONMENTAL PROTECTION ............................................................................................................................. 6
PRODUCT WARRANTY ............................................................................................................................................. 6
I. ABOUT THE PRINTER ......................................................................................................................................... 7
1. TECHNICAL SPECIFICATIONS ................................................................................................................................. 8

2. PRINTING SPEED TABLE .......................................................................................................................................... 8
3. PRINTER OVERVIEW .............................................................................................................................................. 9
3.1. Controller front side .............................................................................................................................. 9
3.2. Controller back side ............................................................................................................................. 9
3.3. Printhead ...............................................................................................................................................11
II. INSTALLATION...................................................................................................................................................14
1. COMPONENT LIST ...............................................................................................................................................14

2. PRINTHEAD SETUP ................................................................................................................................................15
3. CONTROLLER SETUP ............................................................................................................................................15
4. PRINTHEAD CABLE SETUP .....................................................................................................................................16
4.1. Use 1 printhead R20 REACH ...............................................................................................................16
4.2. Use 2 printheads R20 REACH .............................................................................................................16
4.3. Use printhead R20 REACH Stitching .................................................................................................17
5. EXTERNAL DEVICES CONNECTIONS .......................................................................................................................18
5.1. External Sensor ......................................................................................................................................18
5.2. External Encoder ..................................................................................................................................18
5.3. Alarm beacon ......................................................................................................................................19
6. SOFTWARE USING..........................................................................................................................................21
6.1. Main interface ......................................................................................................................................21
6.2. DesignJet ...............................................................................................................................................24
6.3. Printing parameters .............................................................................................................................27
6.4. Advanced Settings ..............................................................................................................................36
6.5. POD Settings..........................................................................................................................................37
III. GETTING STARTED........................................................................................................................................40
IV. OPERATION ...................................................................................................................................................40
1. HOW TO DESIGN A TEMPLATE! .............................................................................................................................40

1.1. New template ......................................................................................................................................40
1.2. Open template ....................................................................................................................................41
1.3. Save template ......................................................................................................................................42
1.4. Delete template...................................................................................................................................42
1.5. Save As template.................................................................................................................................43
1.6. Add Text object....................................................................................................................................43
1.7. Add Counter object............................................................................................................................44
1.8. Add Database object ........................................................................................................................45
1.9. Add Barcode object ...........................................................................................................................47
1.10. Add Image object...........................................................................................................................49
1.11. Add Datetime object .....................................................................................................................50
1.12. Add Shift Code object....................................................................................................................50
1.13. Add Shapes object .........................................................................................................................51
1.14. Ink Calculate ....................................................................................................................................51
1.15. File Manager .....................................................................................................................................52
2. HOW TO PRINT? .................................................................................................................................................54
2.1. Step 1: Open template .......................................................................................................................54
2.2. Step 2: Adjust Printing Parameters ....................................................................................................55
3. UPDATING INSTRUCTIONS ............................................................................................................................55
3.1. Update Software / Firmware / Keyboard / Font ............................................................................55
V. TROUBLE SHOOTING .......................................................................................................................................59

SAFETY INFORMATION
 Ensure the printer is set to STOP before installing or removing a cartridge.
 Avoid using printer with high voltage and/or non-compatible power supplies or
external electronic accessories.
 Ensure printer is installed and stored in a manner to prevent any strong impacts from
any external objects.
 Minimize the use and storage of the printer in high dust environments.
 The working temperature of the printer is 5oC – 50oC.
 Turn off printer before plugging or removing any cable (ENCODER / SENSOR / IO).
 Be careful when using other external devices such as: ENCODER / SENSOR / ALARM
BEACON / POWER SUPPLY.
 Only use authorized cartridges provided by your authorized supplier.
 Ensure you follow all instructions while installing new firmware and software.
 Use mask and safety goggles to prevent exposure to any airborne inks.
 Use gloves to prevent any cuts while installing the printer with the mounting bracket
as there may be sharp edges.
 Do not expose to excessive heat sources, sunshine, fire or the like.
 For indoor use only. Printer should not be exposed to water.
 The power-outlet shall be installed near the equipment and shall be easily accessible.
 No replaceable parts inside, refer servicing to manufacturer specified agency or
qualified service personnel
 Only use accessories specified by the manufacturer.
 Disposal: all electrical and electronic products including batteries should be disposed
of separately from the municipal waste stream via designated collection facilities
appointed by the government or the local authorities.
 Please ensure the printer and your systems are properly grounded.
 Use only the power supply listed in the user instructions: power supply adaptor:
manufacturer: MEAN WELL ENTERPRISES CO., LTD., MODEL NO.: GST60A24
USER MANUAL V5.0 | Updated Mar 22, 2021 5

EMERGENCY CASE
FOR EMERGENCY SITUATIONS, E.G. SMOKE COMING OUT
OF PRINTER, UNCONTROLLABLE CONTINUOUS PRINTING,
FIRE, EXPLOSIVE SOUNDS, ETC.,
PLEASE REMOVE THE POWER SUPPLY IMMEDIATELY!
ENVIRONMENTAL PROTECTION
DON'T THROW PRINTER OR INK CARTRIDGES INTO
REGULAR GARBAGE OR RECYCLING BINS. ENSURE PROPER
DISPOSAL (E.G. ELECTRONIC WASTE) IN ACCORDANCE
WITH YOUR LOCAL LAWS.
PRODUCT WARRANTY
Limited warranty. The housing and circuit board for each printer is warranted to be free
from defects in materials and workmanship for a period of twelve (12) months from the
bill of lading date. This limited warranty does not apply to spare parts, authorized inks, or
cartridges, or to housings and circuit boards that experience problems resulting from
misuse, tampering or improper storage.
The warranty is VOID if:
 Any non-original parts and unapproved OEM inks are used.
 The product has been altered or modified without approval from us.
 Printhead damage is a result of improper installation.
 Damage occurs from an accident, such as but not limited to, being dropped, being
sprayed with water or other liquids, caused by a natural disaster, caused by stocking
or shipping conditions.
 Unapproved, wrong or unstable power supply is used.

I. ABOUT THE PRINTER
Thank you for purchasing the RYNAN R20 Thermal Inkjet Printer, a product of RYNAN
TECHNOLOGIES (SINGAPORE). This printer is designed for packaging printing
applications powered by Thermal Inkjet (TIJ) Technology.
The RYNAN R20 produces crisp text, logos, variable data and barcodes on porous and
non-porous media by automatically recognizes aqueous and solvent inks and applies the
appropriate printing parameters.

1. Technical specifications
NO DESCRIPTION SPECIFICATIONS
1 Model RYNAN R20 – R20 REACH
Controller (193 x 130.3 x 34.5 mm)
2 Dimensions (L x W x H)
Printhead max (210.4 x 60.8 x 96.4 mm)
Controller (888 grams)
3 Weight
Printhead (584 grams)
4 Power supply DC 24V-2.5A
5 Maximum power consumption 60W
6 Maximum printing resolution 300x600 dpi
7 Print speed 40 m/min @ 300x200 dpi
8 Optical density 3 levels
9 Operation 7” Touch Screen
10 Message memory 8GB
11 Ink solution Aqueous and Solvent
12 Menu language Multiple / selectable
13 Printable characters Windows true fonts
14 No. of lines Unlimited
15 Character height Maximum 13 mm / 0.5 inch
Text, image, barcode, counter, box/lot, shift code,
16 Printability
date, time, expire date, database, POD and Shape
17 Operating temperature 50 C – 500 C and 90% air humidity, non-condensing
External sensor, External Encoder and Alarm
18 External connections
beacon
2. Printing speed table

Density 1 Density 2 Density 3
Resolution
Speed (m/min) Speed (m/min) Speed (m/min)
300x100 87 43.5 29
300x120 72.5 36.3 24.2
300x150 58 29 19.3
300x200 40 20 13.3
300x300 29 14.5 9.7
300x600 14.5 7.3 4.8

3. Printer overview
3.1. Controller front side
3.2. Controller back side

ITEMS DESCRIPTION
(1) POWER button Take machine ON / OFF

External fuse connected to mainboard, check
(2) FUSE
it if you can not turn on printer
(3) POWER supply port Machine’s power supply port 24V – 2.5A
(4) LAN Port Connect to other PC for POD transfer data
Connect to Keyboard, Mouse, import Template
(5) USB Port
and Database
(6) PH 2 Machine’s printhead connection port
(7) PH 1 Machine’s printhead connection port
Connect to External Sensor, External Encoder
(8) EXTENDED Port
and Alarm beacon
STOP: Turn ON after you plug the power supply
LED STOP status
and switch button power on controller
ALARM: Turn ON if have some errors / warnings
LED ALARM status / issues on the printhead like: no any cartridge
(9) LEDs status
in slots, cartridges invalid, cartridges conflict …
RUN: Turn ON after you press Print button on
LED RUN status software and print data are send to controller
without any issue

3.3. Printhead
3.3.1. Printhead 0.5 inch (1 cartridge, single Head R20 REACH)
ITEMS DESCRIPTION
(1) POWER and Printhead Port Machine’s printhead connection port
(2) PURGE Button Use for purge ink
Connect to External Sensor, External Encoder and
(3) EXTENDED Port Alarm beacon
Coming soon - Do not recommend on this version
LED STOP status
(4) LEDs status LED ALARM status
LED RUN status
TECHNICAL PARAMETERS VALUE

Number cartridges support 1
Number head controller support 2
Print height 13 mm ~ 0.5 inch
Connection port on controller Port I, Port II
Sensor hanging ability YES
Size L x W x H: 210.4 x 60.8 x 96.4 mm

3.3.2. Printhead 1 inch (2 cartridges, stitching Head – 2 x R20 REACH)
ITEMS DESCRIPTION
(1) POWER and Printhead port of PH1 POWER and Data port of PH1
(2) PURGE Button PH1 Use for purge ink PH1
(3) POWER and Printhead port of PH2 POWER and Data port of PH2
(4) PURGE Button PH2 Use for purge ink PH2
and Alarm beacon of PH1
(5) EXTENDED Port PH1
Coming soon - Do not recommend on this
version
LED STOP status of PH1
(6) LEDs status PH1 LED ALARM status PH1
LED RUN status PH1
and Alarm beacon of PH2
(7) EXTENDED Port PH2
Coming soon - Do not recommend on this
version
LED STOP status PH2
(8) LEDs status PH2 LED ALARM status PH2
LED RUN status PH2

TECHNICAL PARAMETERS VALUE
Number cartridges support 2
Number head controller support 1
Print height 26 mm ~ 1.0 inch
Connection port on controller Port I, Port II
Sensor hanging ability YES
Stitching ability YES
Size L x W x H: 210.4 x 96 x 109 mm
NOTE: This printhead is created by combine 2 printheads R20 REACH on a plate.

II. INSTALLATION
1. Component list

2. Printhead setup
3. Controller setup

4. Printhead cable setup
4.1. Use 1 printhead R20 REACH
In this case, you use 1 printhead of R20 REACH only. And it should be connecting the same as
above picture. The printhead will print data which you designed on Template 1 Design Tool
only.
4.2. Use 2 printheads R20 REACH
In this case, you use 2 printheads of R20 REACH. And they should be connecting one by one
follow order on controller ports. The printheads will print data which you designed on Template
1 for printhead 1 and Template 2 for printhead 2 on Design Tool.

4.3. Use printhead R20 REACH Stitching
In this case, you use 2 printheads of R20 REACH. And they should be connecting one by one
follow order on controller ports. The printhead will print data which you designed on template
1 & 2. Printed will be stitched into 1 inch wide bulletin.

5. External devices connections
NOTES:
 Machine is able to operate with External Sensor, Encoder, Alarm at a time. Consult your
supplier for further supports on the settings and connections.
 To connect machine with External Sensor, Encoder, Alarm, etc…, additional connector
DB15 (male) will be required.
5.1. External Sensor
Machine supports NPN and PNP types.
Connect sensor using power supply on machine.
Pin diagram of sensor:
PIN VALUE
12 24V
13 GND (Ground)
4 EXT_SEN (External Sensor PNP)

8 EXT_SEN (External Sensor NPN)
5.2. External Encoder

An encoder is recommended to ensure the best print quality regardless the inconsistent speed
of conveyor.
Based on the resolution (R) of the encoder, you can calculate the diameter (D) of the wheel
you should use based on the following formula:
D = R/( x 600) (inches)
Example: Encoder has R = 3600 (PPR)
 D = 1.90985 inches ~ 48.5 mm.
Pin diagram of encoder:
PIN VALUE
12 24V
13 GND (Ground)
2 EN_B (Encoder Signal B)
3 EN_A (Encoder Signal A)

5.3. Alarm beacon
Allows users to monitor printer operation from a distance via the light signals from the alarm.
Pin diagram of Alarm beacon:
PIN ON DB15 PORT VALUE DESCRIPTION
5 24V
The printer will Stop print because some of

reasons below:
1. No cartridge error.
RED 2. Invalid cartridge error.
7 3. Ink out.
STOP_STATUS
4. Conflict cartridge
5. Speed Limit.
POD / Real time printing speed
Overload (Delay data / Lost data).
GREEN User click on button Print on software.

9 The printer in printing status without
PRINT_STATUS
any issue.
The printer gets some issue and need to
YELLOW
15 warning to operator but it still able to print.
ALARM_STATUS
1. Ink low
5.3.1. Error Description
ERROR DESCRIPTION
User click stop button on software. Printing will be

Stop print (Normal event)
Stopped. No light is ON.
Cartridges are plugged to printers not provide from your

Invalid Cartridge
supplier whose selling this printer.
Have no cartridges are plugged to any Active Head of
No Cartridge
printheads.

Have more than 1 kind of ink been plugged to printhead.
Conflict Cartridge Make sure at the same times in printhead have Water base
ink or Solvent base ink only.
The value of Ink Level (any Active Head) on software are
lower 5.0 ml.
Ink Low We had implementing the Smart Card to each cartridge
that allow the printer and software automatic recognize
the Real volume of ink inside each cartridge.
Ink Out The value of Ink Level on software are lower 0.4 ml.
Current speed of conveyor received from encoder is over
Speed Limit the printing ability of printhead. See Printing Speed Table
below for more information.
In real time printing. After sensor trigged, software
immediately encode template and sending data to
printheads.
If total time Encode + Sending bigger the moving time of
paper from sensor to printheads (that mean printhead
don’t have a chance to print on paper, we get missed
POD/Real Time Printing paper). So for this event the software auto stop print and
Speed overload show a message to operator.
If get this message operator should slow down the speed
of conveyor to make the moving time of paper bigger
Encode + Sending data time to help printhead could
catch up and print on paper.
Or increase the physical distance from sensor to
printheads.

6. SOFTWARE USING
6.1. Main interface
6.1.1. Tools bar
ITEMS NAME DESCRIPTION

Use this button to turn off your printer. Please do as
below step:
Power Off Printer 1. SHUTDOWN: Press this button to TURN OFF the
printer.
2. RESTART: Press this button to RESTART the printer.
Access the Template Design Tools to Create /
Design
Modify / Open template / Ink Calculate
Adjust all printing parameters like: Resolution, Speed,

Settings
Print mode, Sensor mode,…
View log View all of task that you did with system.
Use this button to update to newer version:

1. Update Software
Update 2. Update Firmware
3. Update Keyboard
4. Update Font

Account Coming soon.
View some information relate about firmware

version, software version, hardware version, brand
name and website address.
About
Show the Key or ID application.
Use to unlock the Ink Authentication.
Show private label for ink cartridge.
Open exist template are saved on application
Open template
folder.
This button will help the user push out the ink to
Purge
clean the printhead.
Start Start printing your template.
Stop Stop printing your template.
Start print Set begin index of Counter / Database section.
End print Set ending index of Counter / Database section.
Loop Select Enable if you want to repeat data.
3
4

6 5
7 5
5
8
6.1.2. Print information
INDEX DESCRIPTION VALUE
Stopped
1 Display status of software and printer. Ready (normally status, no printing)
Printing (normally status, in printing)
If you don’t use encoder, the value will
equal number you input to Setting 
System Settings  Encoder  Internal
2 Display the current speed.  Speed.
If you using the encoder, the value will
equal the speed is send from Printer
Controller.
Display how many page of template
3 has been printed. 0 to 1,000,000,000
Each printing job will be increased 1.
Display total page of your template.  If template contain the fixed text only.
If template have counter, the total Total Page will be 1.
Enable Loop for print Unlimited.
page will equal End value of Counter.
4  If template contain Counter and
If template have Database, the total
Database. Total Page will be total row
page will equal total row of database of database files (even the counter
file. have more than data).

For quick access to setting some basic Resolution, Density, Channel,
5
setting Direction, Delay before, Disable sensor
Display the Printhead type that plug to
Port 1 on controller.
Display the ink volume of cartridge on
6
head 1 (Port 1 on controller).  Printhead type: R20 PRO / R20 MAX
Display status of cartridge that plug to / R20 REACH
Port 1 controller.  Ink volume: 0.001 – 800.0 (ml)
Display the Printhead type that plug to  Status of cartridge
Port 2 on controller. - No cartridge
Display the ink volume of cartridge on - Invalid cartridge
7
head 2 (Port 2 on controller).
Display status of cartridge that plug to
Port 2 controller.
Display current system clock on Value could be changed at Settings 
8
your PC Advanced settings  System time
6.2. DesignJet

6.2.1. Tools Bar
ITEMS NAME DESCRIPTION
 Create new: You need to specify Template name,
Number of head, Printhead type and Width of
New template.
 Edit: Edit Template name, Number of head, Template
width and Printhead type of template has created.
Open exist template are stored at application folder. You will
Open able to preview for each template on selection template
window.
Save current template, use the current name to application

Save
folder. You need sign a name for this action at first time.
Text: Add Text object to template.

Counter: Add Counter object to template.
Database: Add Database object to template
Barcode: Add Barcode object to template.
Object
Image: Add Image object to template.
Datetime: Add Datetime object to template.
Shift code: Add Shift Code object to template.
Shapes: Insert Line, Rectangle and Ellipse to template.
Undo Turn back the previous step on your template.
Redo Go forward the next step on your template.
Clone Clone your object to another printhead.
Paste Paste the copied object.
Delete Remove your object out of template.

File manage: Use to manage (Copy file from USB Flash /
Transfer file to USB Flash / Deleted file) all data of application.
Included these data:
1. Template file (*.dsj).
2. Image file (*.bmp, *.png, *.jpg, *.tiff).
3. Database file (*.TXT, *.CSV, *.SQLITE, *.SQL, *.MySQL,
*.JSON).
Save as Template: Save as template with other name. Need
More sign a name also.
Ink Calculate: Allow you calculate and estimate the costing
for your printing base on these value:
1. Density & Resolution.
2. Volume of ink (cartridge / bulk ink).
3. Cost for volume of ink.
You will return the result as an Estimation Number of Print with
yours provide parameters.
Remove database: Remove database had load before.
Template Layout Object properties

6.2.2. Template Layout
Template layout is one of important component on software. It will allow you design or layout
any printing object on there. These are some of main detail of this template layout.

6.2.2.a. Template Ruler
This ruler uses to measure the distance between objects. You can use this in mm, cm, pixel or
inch units. Go to Settings  Advanced Settings  Design Units to change.
6.2.2.b. Template Section

All template will include 2 sections and each section will be corresponded with each
printhead on each port of controller.
6.2.3. Object List
Use these tool to adjust your object after put them to template.
List all objects present on your template.

Use Up / Down arrow to bring up or down one object over or under (layer index) other object.
You can select and delete object in this list.
6.3. Printing parameters

6.3.1. Head Settings

6.3.1.a. Print quality
Resolution
Support up to 6 resolutions: 300x100, 300x120, 300x150, 300x200, 300x300 and 300x600.
This setting will apply for all heads that connected to printer. The resolution will effect to speed
of printer, higher resolution you selected slower printing speed you get.
Channel
ODD: Printer will to use the Odd side nozzle on the cartridge to print only.
EVEN: Printer will to use the Even side nozzle on the cartridge to print only.
Density
Select the drops number for each pixel. Support: 1 drop, 2 drops and 3 drops.
Direction
Sets direction print of printhead with conveyor run direction.
Delay before
This value is distance from position of sensor to begin of printing messages.
 For box application

 For web application
Disable sensor
Disable sensor is a distance between two sensor marks or it’s a product length.
The purpose of this setting is prevent multiple print on one product and make sure at all time
only one print on one product only (except in case the user adjusts Repeat Time of sensor
mode to other value. See next items for Repeat Times of sensor mode).
So in this distance, the printer will accept first sensor signal only and it will ignore any signals
after that. This happened when your product has multiple colors and it make sensor continuous
recognize.
Take a look at below picture to get more understanding about this delay.

 For web application
 For box application

Fixed length - On both Print mode: Sensor & Continuous
Fixed length is distance between two repeat printing.
Fixed length is used once Repeat Times value is different 0 with Sensor mode.
6.3.1.b. Calibrate voltage

Some special case we need calibrate voltage for increase quality of print on special operating
conditions.
6.3.1.c. Stitching
Printhead alignment (mm): adjust the distance between printheads. The desired distance
in the fact should be come into zero.
Depend on the direction of printing, you will choose a based printhead that can be
PH1 or PH2 and put the alignment value to zero. Then continue to measure distance
from based printhead and printhead remaining. Please notice that in the picture above
the highest printhead is PH1.
Stitch Y (px): adjust overlap density between printheads. Increase value of

stitching Y will decrease the overlap between heads. Unit is pixel.
Stitch Y (px) of head 1: adjust the overlap between head 1 and head 2.

6.3.2. System Settings
6.3.2.a. Encoder
Internal Encoder
Enable this option to allow the printer printing without the real encoder, you will able to adjust
the simulate speed to software at speed text box.

External Encoder
Enable this option to allow received the speed parameter from a rotary encoder. The encoder
hardware must to connect to controller. PPR: 3600 (Default with our standard encoder),
Diameter(mm): 48.51 (Default with our standard encoder). Rate scale is 1.00.
If the encoder parameters are inconsistent, it will affect the print quality so please follow
encoder formula (Page 15).
6.3.2.b. Skew angel

Allows users to rotate printing message with the desired angle.
Minimum value is -25 and maximum value is 25.
6.3.2.c. Print mode

Allow user control which mode the printer should be used to print.
Sensor mode: Internal or External

Machine is triggered by sensor and print.
Repeat sensor
Repeat sensor is number of printing times that you need to print for each sensor signal.

Default value of Repeat sensor is 0, maximum value is 255 times. That’s mean NO repeat
printing required and printer will print normally. One times for one sensor signal.
Continuous mode
Continuous mode one of printing mode that allow the printer printing out without using the
sensor. This mode is useful in web / pipe / roll application (without sensor mark).
This mode also uses to check the working status of printers. In some case you are doubt about
printing ability of printer. Combine use this checking with disable the encoder. Once you have
been disabled the Encoder and printing under Continuous mode, printer still not able to print.
That mean it have trouble with hardware or connect. Contact now with your supplier.
Immediate: Print continue without sensor signal.
Level: Print continue with sensor signal.
 Ignore data: Print data at beginning template when sensor ON.
 Keep data: Print data when sensor ON.
First trigger: The same with Immediate mode but need trigger first sensor signal.
6.3.2.d. Bi-directional
Bi-directional printing, sometimes referred to as "boustrophedon printing," involves printing a
line from left-to-right, and then from right-to-left rather than returning to the left to start the next
line.
NOTES:
 Recommend set up printhead to position receive sensor trigger (Distance to head = 0)
 So we just need to set up Delay before for direction left to right and Adjust for direction
right to left.
 If you cannot set up printhead to position receive sensor trigger, you will need to add
distance to printhead to both direction left to right and right to left.

6.3.2.e. Print static image
This feature is used to print a static image and help improve printing performance.
6.3.2.f. Stitching
Enable this feature when you use stitching head for printing.
6.3.2.g. Realtime
In realtime printing. After sensor trigged, software immediately encode template and sending
data to printheads.
Default value is 1 (time will update after every one second). Minimum value is 1 and maximum
value is 60.
6.3.2.h. Auto switch channel

Select Enable for automatically changing nozzles between ODD and EVEN. And then select
the number of changing. Otherwise, select Disable.
Minimum value is 2 and maximum value is 255.
6.3.2.i. Auto jet

Periodically pushing out the ink to clean the printhead. This function will prevent the ink dried
on nozzle of cartridge, its useful tool to keep the printing quality always good.
Click on button Enable / Disable to change option for this function:
Enable: Enable auto jet on software.
Disable: disable auto jet on software.
Time: Input time for jetting (second (s)).
Columns: Input columns for jetting.
NOTES:
 We recommend that you should always enable this function to keep the printing
quality always is the best. The timer should be around 15-20 seconds.
 The Auto Jet function will able to run while machine in both Stop and Printing.
 The Auto Jet function different with Purge function.
6.4. Advanced Settings
6.4.1. Display
6.4.1.a. Remember last printing
After starting a new session, the printer will continue to print with the previous template and
the counter will run continue.
6.4.1.b. Show printing data

The main screen of the printer will show data that have printed from the database.
6.4.1.c. Show printing row

The main screen of the printer will show row that have printed from the database.
6.4.1.d. Show WYSIWYG

WYSIWYG (What You See Is What You Get). The main screen of the printer will show something
very similar to the end result.
6.4.2. Roll over

Set the hours which will be added to the current time. This function is useful once you need
change the date earlier or later normal time. Normally date will be change at 23:59:59.
Printer support both types: Back day and Next day.
Example: Next day
Current time is 12:20 PM. If the roll over is set to 3 (hours), the system time will be 3:20 PM, time
will be faster, the date also changes faster normally.

6.4.3. Common
6.4.3.a. Font name and Font size
Set default font name and font size for some objects as: Text, Counter, Datetime, Barcode,…
6.4.3.b. Design unit

Set default unit for printer system: Millimeter, Centimeter, Inch and Pixel.
6.4.3.c. Price unit

Set the local currency, this setting will help in case Ink Calculate.
6.4.3.d. Language
Select User interface languages: English (default), German, Vietnamese, Chinese, Korean,
Russian, Turkish, Portuguese, Spanish, Polish, Greek and Italian.
6.4.3.e. Keyboard
Select the keyboard input that you will use in Design tool.
6.4.3.f. System time

Adjust the system time include the Software and your Windows OS time.
6.4.4. Backup/Restore settings
6.4.4.a. Backup
Backup your Settings to usb flash.
6.4.4.b. Restore
Restore Settings had backup from usb flash.
6.4.4.c. Reset default

Reset your machine settings to the factory defaults.
6.4.4.d. Refresh connection

This button will help in case printer show disconnected with printhead. Press this button to
refresh connection between controller with printhead.
6.5. POD Settings

Allow sending or receiving data / remote printer / get current status from 3 rd party devices
(Desktop / Laptop / PLC / Mobile devices / …) via TCP/IP protocol, we call Sender.

6.5.1. POD Mode
Control the behavior action of software when it gets the data from sender.
6.5.1.a. Print all

The printer will print all message send from sender.
Example:
Printer received 5 messages (packet / telegram). Your result of printing will be:
MESSAGE_0, MESSAGE_1, MESSAGE_2, MESSAGE_3, MESSAGE_4
After complete print MESSAGE_4, the printer will go to NO DATA status and wait for new
messages. In NO DATA status if sensor get trigged the printer get error and auto stop.
6.5.1.b. Print last

MESSAGE_4
NO DATA status will enable after print MESSAGES_4 also.
6.5.1.c. Print last and repeat


MESSAGE_4, MESSAGE_4, MESSAGE_4… MESSAGE_4…
The last message will be printed and the printer will save this messages for next print until new
messages is coming.
6.5.2. Data type (POD)

DRAW data/JSON
6.5.3. Rule (POD)

6.5.3.a. Split Character
The separator uses to divide the sender’s data to multiple data fields.
Support: Tab (‘\t’), Space (‘ ’), Dot (‘.’), Comma (‘,’), Semi Colon (‘;’), Star (‘*’), Colon (‘:’),
Hash (‘#’), AT (‘@’), Mod (‘%’), And (‘&’), Question (‘?’).
6.5.3.b. Encoding
The encode format of sender’s data.
Support: ASCII, Big Endian Unicode, Unicode, UTF32, UTF7, UTF8, IBM850, IBM852, IBM860,
IBM863, Windows1252, ISO8859_1.
6.5.4. Connection (POD)

Allow sending or receiving data / remote printer / get current status from 3 rd party devices
(Desktop / Laptop / PLC / Mobile devices / …) via TCP/IP protocol, we call Sender.
6.5.4.a. Controller IP
This is IP of controller. It is assigned by a customer's network or from a device connected to it
6.5.4.b. Controller Port

This is Port of controller.
6.5.5. Monitor (POD)

On POD software, this function will allow user get realtime printer information as: Speed, Printer
status, Printed pages, Printhead status,…
6.5.5.a. None
Do not response the printer status.
6.5.5.b. Time interval

Setup time to response the printer status to POD software.
Time to response (second): Set time for printer response to POD software.
6.5.5.c. Each print
Response the printer status after each printed.

III. GETTING STARTED
Install the printer on your conveyor according to the installation instructions.
 Set print direction and appropriate throw distance to obtain best print quality (1-3
mm).
 Insert ink cartridge.
 Connect printhead cable, sensor and encoder.
 Plug the power cord into an appropriate power source to start up the printer.
 Turn on the power button.
 Set up the software (Design template, Resolution, Density, Print mode…).
IV. OPERATION
1. How to design a template!
From the Main interface, click Design button to open the DesignJet interface.
1.1. New template

Click New to open a new template form.
Set the Template name, Number of head, printhead type and Width of template. Click OK
button to apply.

1.2. Open template
Click Open and select a name at above to open. Click Open button to reload the
template.

1.3. Save template
Click Save button to save the template.
1.4. Delete template

Click on button and then select File manager. Select template need to delete, click
delete button to delete file.

1.5. Save As template
Save this template with other names. Click on button and then select Save as button.
Naming the template and click icon of save button.
1.6. Add Text object

Click on button and then select Text button to open the Text form. Input your desired
content at text box, then select OK.

1.7. Add Counter object
Click on button and then select Counter button to open the Counter setting form.
Start counter: Set begin value of counter.

End counter: Set stop value of counter. Once reach stop value the counter automatic return
to Start counter.
Step value: Set step for counter.
Repeat time: Set repeat times for each number will be printed.
Prefix: Set prefix for counter.
Suffix: Set suffix for counter.
Fill zero: Fill zero to lead of counter.
After finish setup. Click OK to apply.

1.8. Add Database object
Click on button and then select Database button to open the database form.
1.8.1. Load database

Select Load database => Select Database type => Next.
Select database file in list at left side.

Select database fields

TEXT: Insert Text into template.
DATETIME: Insert Date time into template.
DATA FIELDS (F1, F2, F3): Select field. This value is match with the Column in database file.
Row: Set the first row of database to print.
Text: Change content of Text object above.
Datetime format: Set format of Date time object above.
Click OK to apply.
1.9. Add Barcode object

Click on button and then select Barcode button to open the barcode form.
1.9.1. Source
Support some fields as Static text, Counter, Datetime, Database, POD and Shift Code.
1.9.2. Barcode type
Select barcode type. It is including 1D and 2D barcode type such as CODE 11, CODE 2OF5
STANDARD, CODE 2OF5 INTERLEAVED, CODE 2OF5 IATA, CODE 2OF5 MATRIX, CODE 2OF5
DATA LOGIC, CODE 2OF5 INDUSTRY, EAN8, EAN13, UPC12, UPCA, UPCE, CODE 39, CODE 39
EXTENDED, EAN UCC128, CODABAR 2, CODE 128, GS1 DATABAR EXPANDED, GS1 DATAMATRIX,
UCC128, QRCODE, DATAMATRIX, GS1 DATABAR EXPANDED STACKED, GS1 128, QRCODE 2005
…
Click Next to setting Barcode value and then Press OK to insert barcode to template.
1.9.3. Barcode Properties
Double click on the barcode and then the Barcode Properties windows will appear.
Depending on the barcode type, you can adjust different properties: Barcode type,
Module width, Bar width reduction, optimize barcode, quite zone unit, left margin, right
margin, top margin, bottom margin, must fit, escape sequences.

1.9.4. Barcode Properties Advanced
Depending on the barcode type, you can adjust different properties: Show as rectangle,
Enforce binary encoding, Code format, Symbol size, Number of all symbol, Index of all symbol,
File ID.

1.10. Add Image object
Click on button and then select Image button to open the image form.
Image type: Support Static and Database.

Static: Choose the path and select image file => Click Open to add image to template.
Database: Support print with variable image.

1.11. Add Datetime object
Click on button and then select Datetime button to open the Date / Time form.
Add Date / Time / Expiry Date

Format: Use Windows Date / Time format to display. Select format desired at List box.
Expiry date: Use to create expire date follow format above.
1.12. Add Shift Code object
Shift code name: Present name of Shift code will display on print. Maximum field support is 5.
Shift code time: Present time of shift code correspondent with each Shift code name. Depend
on time which shift code will be print.

Example:
Shift code 1 has time is 11h00 and Shift code 2 has time 12h00.
At 11h00 Shift code 1 will be print.
At 12h00 Shift code 2 will be print.
1.13. Add Shapes object

Click on button and then select Line / Rectangle / Ellipse button to drawing some shapes
into template.
1.14. Ink Calculate

Use this function to estimation the cost for your printing in your currency.
To use this function, first you need designs the template as your printing purpose, then click Ink
Calculate button to open the Ink Cost application.

Set all parameters to calculate the ink cost for the template designed.
Resolution / Density: Select your target parameter.
Total pages: Set number of printed page that you need.
Cartridge price: Add cost in your currency (depend on language such as: USD, VND, SGD,
EUR, CND…) for each cartridge.
Ink volume (ml): Set the ink volume for each printhead.
Drop size (picolit): The volume of drop ink for each printhead.
1.15. File Manager

Use File Manager to management all file support by software such as: file, database and
image.
These action you can do with File Manager:
- Copy target file to target folder. (Software folder or any folder on Windows)
- Delete target file.
Click on button and then select File manager button to open the File manager form.

1.15.1. File Type
List of files that the software supported.
a. Files (template file)

This is template file with extension is *.dsj
b. Database
Database file such as: *.txt, *.csv, *. SQLite, *.SQL, *. MySQL, *. JSON.
c. Image
Image and photo file such as: *.png, *.jpg, *.bmp…
1.15.2. USB
Select the target or source folder to copy or transfer.
Transfer the file from software folder to USB or target folder.
Transfer the file from USB or source folder to software folder.
Delete the file from the software folder or target folder.

2. How to print?
2.1. Step 1: Open template
From the Main interface, click Open icon to open a template from folder of application.
Template list: Select the template to print.
Template Preview: View a content of the template.
Click  button to use the template.

2.2. Step 2: Adjust Printing Parameters
Before start printing, you should adjust and select printing parameter that suitable with your
configuration.
Click on Start button to begin your printing!
3. UPDATING INSTRUCTIONS
3.1. Update Software / Firmware / Keyboard / Font
This tool will help you update your printers to newer Software / Firmware / Keyboard / Font.
Please ask your supplier to get these needed files.
Copy them to USB Flash then plug to controller box.

3.1.1. Task List
Select the task: Update Software / Update Firmware / Update Keyboard / Update Font
3.1.2. USB List

Select the USB that plugged to Controller from the drop list.
3.1.3. File Update
a. Update Firmware
Select the USB that plugged to Controller from the drop list and then choose correct file type
Firmware file is *.r10

b. Update Software
Select the USB that plugged to Controller from the drop list and then choose correct file type
Software file is setup.exe
c. Update Keyboard
Select the USB that plugged to Controller from the drop list and then choose correct file name.
Only Chinese and Korean keyboard need to update.

d. Update Font
Select the USB that plugged to Controller from the drop list and then choose font name need
to update.
3.1.4. Buttons
Refresh the list of USB once you plugged new USB to controller box or PC
Start install new Software, Firmware, Keyboard and Font from the USB

V. TROUBLE SHOOTING
NO. Error code Description Solution Note
1. Press button "Refresh connection"
No reply 2. Remove and re-insert data cable. SW 1.0.2.4
1 Can not received printhead
(Code 1) 3. Restart controller. FW 1.4.G
4. Check grounding PE.
No reply 2. Remove and re-insert data cable. SW 1.0.2.4
2 Can not send settings
(Code 3) 3. Restart controller. FW 1.4.G
No reply Can not send command: Start 2. Remove and re-insert data cable. SW 1.0.2.4
3
(Code 4) print 3. Restart controller. FW 1.4.G
No reply Can not send command: Stop 2. Remove and re-insert data cable. SW 1.0.2.4
4
(Code C) print 3. Restart controller. FW 1.4.G
No reply Can not send command: 2. Remove and re-insert data cable. SW 1.0.2.4
5
(Code D) Update firmware 3. Restart controller. FW 1.4.G
6
(Code 11) Purge 3. Restart controller. FW 1.4.G
7
(Code 12) Unlock 3. Restart controller. FW 1.4.G
We have 2 cases:
1. Printer can continue printing.
2. Printer cannot printing:
Receiving data SW 1.0.2.4
8 Lost data while printing + Click on button "Refresh
timeout FW 1.4.G
connections" => Start printing again.
+ Remove data cable.
+ Restart controller.
1. Decrease speed.
GAP incorrect. 2. Increase Fixed length. SW 1.0.2.1
9 Delay data
Print position not correct. 3. With realtime mode need FW 1.2
increase delay before.
Print with empty image (print
with POD). 1. Check data of POD field. SW 1.0.2.4
10 Empty data
Triggered sensor signal but 2. Check connection. FW 1.4.G
have not received POD data.

1. Remove and insert cartridge
Can not set fire voltage and again.
11 Cannot set Vfire FW 1.2
pulse width for cartridges 2. Checking smartcard.
3. Checking on hardware.
1. Checking firmware, software
Can not receive printhead.
Printhead version. SW 1.0.2.1
12 Receive printhead but show
unknown 2. Restart controller. FW 1.2
Unknown.
Display wrong Show wrong firmware version. Re-update firmware version. SW 1.0.2.1
13
firmware version No connection. Checking bootloader. FW 1.2
Cannot received 1. Restart controller.
14 No cartridges
cartridges 2. Update firmware.
Checking private label of software
Update software on controller. SW 1.0.0
15 Can not update software
but not apply Update correct private label above
software.
1. Checking firmware file use for
update.
2. Checking hardware version of
printhead (Settings => Head SW 1.0.2.1
Settings) above
Update firmware: Firmware file incorrect with
16 3. Update firmware again. Now we
Conflict hardware hardware version
have 3 firmware verison respectively FW 1.2
with hardware version as below: above
1. R20 PRO 1.0
2. R20 PRO 1.1
3. R20 MAX, R20 REACH 1.1
1. Try update again.
Update firmware: SW 1.0.0
17 Connection not stable 2. Check grounding PE
Fail checksum FW 1.2
3. Checking on hardware
Update firmware: 1. Try update again. SW 1.0.0
18 Can not write data to memory
Write flash error 2. Checking on hardware FW 1.1
19 Wrong firmware version 1. Checking files use for update
Wrong FW version FW 1.1
1. Try update again.
20 Lost connection 2. Check grounding PE
Timeout FW 1.1
3. Checking on hardware
Update firmware again. Now we
Update wrong firmware file: have 3 firmware verison respectively
Update firmware: Use firmware R20 PRO update with hardware version as below: SW 1.0.0
21
Conflict firmware for R20 MAX/R20 REACH and 1. R20 PRO 1.0 FW 1.1
opposite case 2. R20 PRO 1.1
3. R20 MAX, R20 REACH 1.1
Update firmware: 1. Check private label of printhead.
SW 1.0.0
22 Wrong Private Update wrong private label 2. Check firmware file.
FW 1.1
label 3. Re-update firmware.

Can not input Can not input Chinese SW 1.0.2.4
23 Software issue
Chinese language language FW 1.4.G
1. Printer show "Incorrect
printhead" when press Start
1. Re-load template compatible
printing.
with printhead connected
Incorrect 2. Current template do not SW 1.0.2.4
24 2. Create new template
printhead matching with printhead FW 1.4.G
corresponding to the printhead
connected. Ex: Connect HP
connected
printhead but loading
IUT/FUNAI template
After press Start printing,
Message content Disable function WYSIWYG at
message content SW 1.0.2.4
25 disappear after Settings => Advanced Settings =>
disappear. After printed the FW 1.4.G
press Start printing Show WYSIWYG => Disable
1st time it will be appear
Can not turn on Controller can not Start up Remove CMOS battery and then connect it
26
Controller (booting) again
1. Checking Smartcard on cartridge
R20 MAX/R20 2. Checking Smartcard pin on
R20 MAX/R20 REACH show No SW 1.0.2.4
27 REACH show No printhead (Maybe damaged)
cartridge FW 1.4.G
cartridge 3. Checking current firmware and
software
When press Start printing,
Firmware and software not
Can not Start printer show warning SW 1.0.2.4
28 compatible => Update
printing request update FW 1.4.G
Software/Firmware
Firmware/Software
Can printing normally but Disable function Print Static Image
Counter not SW 1.0.2.4
29 Counter do not at Settings => System Settings =>
working FW 1.4.G
Increase/Decrease Print Static Image => Disable
1. Turn off and turn on controller
Printer still printing normally but
again SW 1.0.2.1
30 Crash software do not display
2. Update latest Firmware and FW 1.2
the screen (Black screen)
Software
THANK YOU FOR YOUR READING!


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THERMAL INKJET PRINTER

ENVIRONMENTAL PROTECTION ............................................................................................................................. 6

PRODUCT WARRANTY ............................................................................................................................................. 6

I. ABOUT THE PRINTER ......................................................................................................................................... 7

1. TECHNICAL SPECIFICATIONS ................................................................................................................................. 8

1. COMPONENT LIST ...............................................................................................................................................14

III. GETTING STARTED........................................................................................................................................40

IV. OPERATION ...................................................................................................................................................40

1. HOW TO DESIGN A TEMPLATE! .............................................................................................................................40

V. TROUBLE SHOOTING .......................................................................................................................................59

external electronic accessories.

any external objects.

 The working temperature of the printer is 5oC – 50oC.

BEACON / POWER SUPPLY.

 Only use authorized cartridges provided by your authorized supplier.

as there may be sharp edges.

 Do not expose to excessive heat sources, sunshine, fire or the like.

 For indoor use only. Printer should not be exposed to water.

 No replaceable parts inside, refer servicing to manufacturer specified agency or

qualified service personnel

 Only use accessories specified by the manufacturer.

appointed by the government or the local authorities.

manufacturer: MEAN WELL ENTERPRISES CO., LTD., MODEL NO.: GST60A24

USER MANUAL V5.0 | Updated Mar 22, 2021 5

PLEASE REMOVE THE POWER SUPPLY IMMEDIATELY!

USER MANUAL V5.0 | Updated Mar 22, 2021 6

USER MANUAL V5.0 | Updated Mar 22, 2021 7

2. Printing speed table

300x120 72.5 36.3 24.2

300x300 29 14.5 9.7

300x600 14.5 7.3 4.8

USER MANUAL V5.0 | Updated Mar 22, 2021 8

3.2. Controller back side

USER MANUAL V5.0 | Updated Mar 22, 2021 9

(1) POWER button Take machine ON / OFF

USER MANUAL V5.0 | Updated Mar 22, 2021 10

TECHNICAL PARAMETERS VALUE

USER MANUAL V5.0 | Updated Mar 22, 2021 11

USER MANUAL V5.0 | Updated Mar 22, 2021 12

NOTE: This printhead is created by combine 2 printheads R20 REACH on a plate.

USER MANUAL V5.0 | Updated Mar 22, 2021 13

USER MANUAL V5.0 | Updated Mar 22, 2021 14

USER MANUAL V5.0 | Updated Mar 22, 2021 15

USER MANUAL V5.0 | Updated Mar 22, 2021 16

USER MANUAL V5.0 | Updated Mar 22, 2021 17

4 EXT_SEN (External Sensor PNP)

5.2. External Encoder

2 EN_B (Encoder Signal B)

3 EN_A (Encoder Signal A)

USER MANUAL V5.0 | Updated Mar 22, 2021 18

PIN ON DB15 PORT VALUE DESCRIPTION

The printer will Stop print because some of

GREEN User click on button Print on software.

5.3.1. Error Description

User click stop button on software. Printing will be

Cartridges are plugged to printers not provide from your

USER MANUAL V5.0 | Updated Mar 22, 2021 19

USER MANUAL V5.0 | Updated Mar 22, 2021 20