B1 - Participate in Workplace Communication - Printed

COMPETENCY BASED LEARNING
MATERIALS
Sector : Electronics
Qualification : Computer Systems Servicing NC II

Unit of Participate in workplace
Competency : communication
Participating in workplace
Module Title :
communication
Institution : Angelita V. del Mundo Foundation,

Inc. (AVM Foundation Inc.)
Date Developed: Document No. 1

COMPUTER SYSTEMS March 02, 2020
Issued by: AVM Foundation Inc.
SERVICING NC II
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Participate in Workplace Page 1 of
AVM MR. OMAR A. Revision No. 1
Communication 75
FERNANDEZ, MSIT
Foundation, Inc.
HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL?
Welcome to the Module Participating in Workplace

Communication. This module contains training materials and activities
for you to complete.
The unit of competency “Participate in Workplace

Communication” contains knowledge, skills and attitudes required for
a Computer Systems Servicing NC II. It is one of the specialized modules
at National Certificate level (NC II).
You are required to go through a series of learning activities in
order to complete each learning outcome of the module. In each learning
outcome there are Information Sheets, Job Sheets. Follow these
activities on your own and answer the self-check, perform the procedural
checklist at the end of each learning outcome. You may remove a blank
answer sheet at the end of each module (or get one from your
facilitator/trainer) to write your answer for each self-check. If you have
questions, don’t hesitate to ask your facilitator for assistance.
Recognition of Prior Learning (RPL)
You may already have some of the most of the knowledge and
skills covered in this learner’s guide because you have:
 Been working for some time
 Already have completed training in this area.
If you can demonstrate to your trainer that you are already

competent in a particular skill or skills, talk to him/her about having
them formally recognized so you don’t have to do the same training
again. If you have a qualification or Certificate of Competency from
previous training, show it to your trainer. If the skill you acquired is still
current and relevant to the unit/s of competency they may become part
of the evidence you may present to RPL. If you are not sure about the
currency of your skills, discuss with your trainer.
This module was prepared to help you achieve the required

competency, in Participating in Workplace Communication. This will
be the source of information for you to acquire knowledge and skill into
this particular trade independently and at your own pace, with
minimum supervision or help from your instructor.

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 Talk to your trainer and agree on how you will both organize
the Training of this unit. Read through the module carefully.
It is divided into sections, which cover all the skills and
knowledge you need to successfully complete this module.
 Work through all the information and complete the activities
in each section. Read information sheets and job sheets and
complete the self-check and perform the procedural
checklist. Suggested references are included to supplement
the materials in this module.
 Most probably your trainer will also be your supervisor or
manager. He/she is there to support you and show you the
correct way to do things.
 Your trainer will tell you about the important things you
need to consider when you are completing activities and it is
important that you listen and take notes.
 You will be given plenty of opportunity to ask questions and
practice on the job. Make sure you practice your new skills
during regular work shifts. This way you will improve both
your speed and memory and also your confidence.
 Talk to more experience workmates and ask for their
guidance.
 Use the self-check questions at the end of each section to
test your own progress.
 When you are ready, ask your trainer to watch you perform
the activities outline in this module.
 As you work through the activities, ask for written feedback
on your progress. Your trainer keeps feedback/pre
assessment reports for this reason. When you have
successfully completed each element, ask your trainer to
mark on the reports that you are ready for assessment.
 When you have completed this module (or several modules),
and feel confident that you have had sufficient practice, your
trainer will arrange an appointment with registered assessor
to assess you. The result of your assessment will be
recorded in your Competency Achievement Record.

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LIST OF COMPETENCIES
No
Unit of Competency Module Title Code
.
Participate in Participating in
500311105
1 Workplace Workplace
Communication Communication
Work in a team Working in a team
2 500311106
environment environment
Practice career Practicing career

3 500311107
professionalism professionalism
Practice occupational Practicing occupational
500311108
4 health and safety health and safety
procedures procedures

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MODULE CONTENT
UNIT OF COMPETENCY : Participate in Workplace Communication
MODULE TITLE : Participating in Workplace

Communication
MODULE DESCRIPTION : This module covers the knowledge, skills

and attitudes required to obtain, interpret
and convey information in response to
workplace requirements
NOMINAL DURATION : 10 hrs.
LEARNING OUTCOMES:
Upon completion of the module you should be able to:
LO 1. Obtain and convey workplace information
LO 2. Complete relevant work related documents
LO 3. Participate in workplace meeting and discussion.
ASSESSMENT CRITERIA:
1. Specific relevant information is accessed from appropriate sources.
2. Effective questioning, active listening and speaking skills are used
to gather and convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues
are identified and followed.
6. Defined workplace procedures for the location and storage of
information are used.
7. Personal interaction is carried out clearly and concisely.
8. Ranges of forms relating to conditions of employment are
completed accurately and legibly.
9. Workplace data is recorded on standard workplace forms and
documents.
10. Basic mathematical processes are used for routine calculations.

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11. Errors in recording information on forms/ documents are
identified and rectified.
12. Reporting requirements to superior are completed according to
enterprise guidelines.
13. Team meetings are attended on time.
14. Own opinions are clearly expressed and those of others are
listened to without interruption.
15. Meeting inputs are consistent with the meeting purpose and
established protocols.
16. Workplace interactions are conducted in a courteous manner
appropriate to
cultural background and authority in the enterprise procedures.
17. Questions about simple routine workplace procedures and
matters concerning conditions of employment are asked and
responded.
18. Meeting outcomes are interpreted and implemented

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TABLE OF CONTENTS
Front
Page……………………………………………………………………………… 1
How To Use This Competency Based Learning Materials…….
………… 2
List of Competencies……………………………………..
………………………… 4
Module
Contents……………………………………………………………………… 5
Table of
Contents…………………………………………………………………….. 7
Learning Outcome 1 – Obtain and Convey Workplace
Information….. 9
Learning Experience
……………………………………………………………….. 10
Information Sheet 1.1-1 – The Foundation of
Communication………….. 12
Self-Check 1.1-
1……………………………………………………………………. 17
Answer Key 1.1-
1…………………………………………………………………… 18
Information Sheet 1.1-2 – The Functions of

Communication……………. 19
Perform Task Sheet 1.1-
2………………………………………………………… 24
Performance Criteria Check-list 1.1-
2………………………………………… 25
Information Sheet 1.1-3 – Modes of

Communication……………………… 26

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Information Sheet 1.1-4 – Terms, Memos,
Notices…………………………. 29
Self-Check 1.1-
4……………………………………………………………………. 34
Answer Key 1.1-
4…………………………………………………………………… 35
Learning Outcome 2 – Complete Relevant Work Related

Documents. 36
Learning
Experience………………………………………………………………… 37
Information Sheet 1.2-
1………………………………………………………….. 39
Self-Check 1.2-
1……………………………………………………………………. 46
Answer Key 1.2-
1…………………………………………………………………… 47
Information Sheet 1.2-

2………………………………………………………….. 48
Self-Check 1.2-
2……………………………………………………………………. 52
Answer Key 1.2-
2…………………………………………………………………… 53
Information Sheet 1.2-3 – Forms and

Examples……………………………. 54
Self-Check 1.2-
3……………………………………………………………………. 62
Answer Key 1.2-
3…………………………………………………………………… 63
Learning Outcome 3 – Participate in Workplace Meeting and

Discussion………………………………………………………………………
………. 64

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Learning
Experience………………………………………………………………… 65
Information Sheet 1.3-1 – Business Meetings, Protocols and
System… 66
Self-Check
1.3.1……………………………………………………………………. 69
Answer Key
1.3.1…………………………………………………………………… 70
Information Sheet 1.3-2 – Tasks and

Responsibilities…………………….. 71
Self-Check
1.3.2……………………………………………………………………. 73
Answer Key
1.3.2…………………………………………………………………… 74
References………………………………………………………………………
……….. 75

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DETAILS OF LEARNING OUTCOME
OBTAIN AND CONVEY WORKPLACE

LEARNING OUTCOME 1
INFORMATION
CONTENTS:
1. Parts of speech.
2. Sentence construction.
3. Effective communication
1. Specific relevant information is accessed from appropriate

sources.
2. Effective questioning, active listening and speaking skills are
used to gather and convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and
colleagues are identified and followed.
6. Defined workplace procedures for the location and storage of
information are used.
7. Personal interaction is carried out clearly and concisely.
CONDITION:
Trainees must be provided with the following:
1. Writing materials (pen & paper)

2. References (books)
3. Manuals
METHODOLOGIES:
1. Group discussion
2. Interaction
3. Lecture
4. Reportorial
5. Online discussion
ASSESSMENT METHOD:
1. Written Test
2. Practical/Performance Test
3. Oral Questioning

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4. Direct/Online Observation
LEARNING EXPERIENCES
LEARNING OUTCOME 1 - OBTAINS AND CONVEYS WORKPLACE

INFORMATION

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Learning Activities Special Instructions
1. Read Information Sheet 1.1- If you have some problem on the
1 on “The Foundation of content of the information sheet don’t
Communication” hesitate to approach your facilitator.
If you feel that you are knowledgeable
on the content of the information
sheet, you can now answer self-check
provided in the module.
2. Answer Self-Check 1.1-1 on Compare your answers to the answer
“The Foundation of keys on 1.1-1 “The Foundation of
Communication” Communication” You are required to
get all answers correct. If not, read
the information sheets again to
answer all the questions correctly.
2 on “ Language of content of the information sheet don’t
“Language of keys on 1.1-2 “Language of
Communication” Communication.” You are required to
3 on “Modes of content of the information sheet don’t

“Modes of Communication” keys on 1.1-3 “Modes of
Communication.” You are required to
4 on “Components of content of the information sheet don’t
Effective Communication” hesitate to approach your facilitator.
“Components of Effective Date keys on 1.1-4
Developed: “Components
Document No. 1 of
Communication.”
COMPUTER SYSTEMS March Effective
02, 2020 Communication.” You are
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not, read the information Page 12 of
AVM
Participate in Workplace MR. OMAR A. Revision No. 1sheets again
Communication 75
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INFORMATION SHEET 1.1-1
“The Foundation of Communications”
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Define the term “communication.

2. Identify the principles of communication.
3. Write an article from a given topic.
4. Develop appreciation, and confidence.

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From the box below, give your reasons why face to face
communication is important aside from the birth of information and
technology?
1. Importance of Communication
1.
2.
3.
4.
5.
2. Presentation
According to Chavez et. Al (2012, p. 1) “Communication of today

demands that both sender and receiver of the message take an active
part in the process. It is a two-way process. The older the earth has
grown, the more complex it has become for people to communicate”.
Communication involves sending and receiving messages through

different channels. No matter if one speaks intimately to a friend or
addresses a huge crowd in a conference, in formal business meetings, or
writing an academic report we all direct our messages to an audience. It
is the responsibility of the sender to deliver his message effectively.
3. Lesson
Communication is an active process between the sender and receiver.

It is an interaction of channels involved to produce a sound. There are
principles to consider in the process of communication (Chavez et. Al,
pp. 2-4)
For students to be equipped with proper knowledge, values and skills,

a field of experience and social interaction is necessary. In the many
models of communication, the Interactive Model is also a representation
of this purpose. It presents that communication is not only a two way
process but it has a “field of experience” which includes our cultural
background, ethnicity, geographic location, extend of travel and -general
personal experiences (http://iact.com/?q=models).

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Principles of Communication Activity:
1. Know your audience

- You know who you are talking or addressing your speech.
2. Know your purpose

- It important to know your purpose of discussion
3. Know your topic

- A speaker addressing a conference should be prepared as far as
the topic assigned is concerned.
4. Anticipate objections
- You cannot expect everybody to easily agree with you on certain
matters. It is a normal thing to notice some people who would
go against you with what you are saying.
5. Present a rounded picture

- Explain every detail of information with all the possible
sources.
6. Achieve credibility with your audience.

- How it is achieved? A credible speaker sticks to the truth no
matter what. He cites figures and facts from respected
authorities too.
7. Follow through on what you say.

- Be consistent with what you have started. If you are on the
positive side of the issue, move along on the same plane. Avoid
presenting the opposite which only confuses the audience.
8. Communicate a little at a time.
- Present your ideas logically. Release the key point one after the
other. It will allow listeners to digest well what you have
discussed.
9. Present information in several ways

- Develop the art of expressing information differently. Helpful
devices maybe in the form of anecdote, a poem, a short story, a
comparison and many others.
10. Develop a practical and useful way to get feedback.

- Immediate feedback is required.
Communication Techniques:

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1. The Good Old Boy is referred to the experienced speaker who the
audience is familiar with. He may deliver good information but at
times he may poorly deliver it.
2. The Entertainer is the speaker who uses anecdotes or hilarious
stories in delivering messages.
3. The Academic is the speaker who keeps an eye on the precision
of the presentation. He uses an organized outline and delivers the
message as planned.
4. The Reader is the one who reads his script word for word. The
speaker is prepared of the message but at times, it can be
technical, boring and difficult to understand.
5. The Snail is the one who drags his speech in a seemingly endless
manner. He tends to discuss each item thoroughly. He can be too
detailed of the message but he would not notice the time
consumed for each discussion anymore.
6. The Gadgeteer is the person who uses every gimmick and
technique in the presentation. Too much visual aid, the speaker
may lose sight of the message.
Communication with the Agents of Socialization

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Socialization
 Refers to the way young people learn to become members of the
society by accepting and internalizing norms and behaviors.
Agents of Socialization
1. Family
2. Peer
3. School
4. Mass Media
5. Religion
6. Government
Family is the basic unit of society.
Types of Family
1. Nuclear Family
2. Extended Family
3. Blended Family
4. Same sex parents
Single Parent Family

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Thoughts to ponder…
1. What behavior of yours has been influenced by your peers?

2. Do your parents worry about the type of friends you choose?
3. Do you consider school as your second home?
4. How mass media influence people’s lives?
5. What are the functions of our government?
6. How religion has changed your life?
Self-Check 1.1-1

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I. Enumeration, provide what is being asked on the given number/s.
1. The different types of communication techniques.
II. Identification: Write your answers on the space provided before

the number.
________________1. It is an act between the sender and the receiver of the

message.
________________2. It presents that communication is not only a two way

process but it has a “field of experience” which includes our cultural
background, ethnicity, geographic location, extend of travel and -general
personal experiences.
_______________ 3.The speaker who uses every gimmick and technique in

the presentation.
________________4. The speaker who drags his speech in a seemingly

endless manner.
________________5. The speaker who keeps an eye on the precision of his

presentation.
Answer Key 1.1-1

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I. Enumeration, provide what is being asked on the given
number/s.
Communication Techniques:
1. The Good Old Boy

2. The Entertainer
3. The Academic
4. The Reader
5. The Snail
6. The Gadgeteer
III. Identification: Write your answers on the space provided before

the number.
1. Communication
2. Lesson in communication
3. The Gadgeteer
4. The Snail
5. The Academic
Information Sheet 1.1-2

“The Functions of Communication”

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1. Describe the functions of communication

2. Differentiate the major functions of communion, aesthetic,
utilitarian, and therapeutic
3. Create a diagram of the communication process using concepts
4. Work as a team
Lesson
Cayanan and Chan (as cited in Chavez, et. al, 2012, pp. 37-38) that
there are major functions of communication such as utilitarian,
aesthetic, and therapeutic.
a. Utilitarian. Human beings use oral communication to fulfill one’s

desires, needs and goals in life. We communicate to express our
thoughts, and feelings to others.
b. Aesthetic. Art is beauty. Aesthetic communication is manifested
through television, radio, stage presentations and the like.
c. Therapeutic. Communication is important because it maintains
good health.
According to Singh , words are used in communication to express

opinion and ideas. Even animals like cats and dogs have their system of
communication. Singh also stressed these three fundamental aspects of
spoken communication namely: stress, intonation and rhythm (as cited
in Chavez, et. al, 2012, p. 8)
Adopt/Adapt
Adopt (verb)
 legally raise another’s child: to raise a child of other biological
parents as if it were your own, in accordance with formal legal
procedures
 To take the child of other person or parents as one’s own child.
Adapt (verb)
 change to meet requirements: to change something to suit
different conditions or a different purpose
 transitive and intransitive verb adjust to something: to become, or
different conditions

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Cease/Seize
Cease (verb)
 stop something: to put an end or stop to something
Seize (verb)
 take hold of; appropriate; take control of ; arrest
 to take advantage of
Childish/ Childlike
Childish (adjective)
 somewhat like child: characteristic of or suitable for a child
 immature: regard as showing a lack of adult qualities such as
emotional restraint, seriousness, or good sense
Childlike (adjective)
 Having good qualities of child: like a child, especially in having a
sweet, innocent, unspoiled quality.
 Innocent, pure, naïve, candid, uncomplicated, unsophisticated
Collaborate/Cooperate
Collaborate (verb)
 To work together, especially on work of an intellectual nature.
Cooperate (verb)
 To work jointly with others to some end; to contribute to a join
effect
Emigrate/Immigrate
Emigrate (verb)
 It refers to the process by which a person leaves his place or
country of residency, to relocate elsewhere.
Immigrate (verb)
 It describes the process by which a person moves into a country
for the purpose of establishing residency.
Gender/Sex
Sex (noun)

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 It refers to biological differences; chromosomes, hormonal profiles,
internal and external sex organs
Gender (noun)
 Masculine and feminine (gay, bisexual or transsexual or
transgender)
 Gender role’ refers to the characteristics and behaviors that
different cultures attribute to the sexes.
Compliment/Complement
Compliment (noun)
 It is associated with praise, or flattery; an expression of approval;
an admiring remark
Complement (noun)
 It is associated with enhancement
 It implies something that completes
Lose/Loose
Lose (verb)
 It means to fail to keep (either physically or in abstract sense), to
misplace, fail to make money in a business.
Loose (adjective)
 It means ‘not tight’ or ‘free from constraint’.
According to Robert, there are three interactive models of

communication that are widely acknowledged namely the Shannon,
Schramm and Berlo. Below is an illustration of the communication
process, reflecting the model concepts (as cited in Chavez, et. al, 2012,
pp. 38-43).

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Shannon-Weaver Mathematics Model
 Berlos’s Model of Communication
Berlos’s SMCR Model of Communication
(Encodes) (Decodes)
Source Message Channel Receiver
Communication Content Hearing Communication Skills
Skills Attitudes Elements Seeing Attitudes
Knowledge Treatment Touching Knowledge
Social System Structure Smelling Social System
Culture Code Tasting Culture

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 Schramm’s Model of Communication
Field of Experience Field of Experience
Decoder
Encoder SIGNAL
Source Destination

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Perform Task Sheet 1.1-2
Title: The Functions of Communication

Performance Objective: To describe the functions of
communication, differentiate the major
functions of communion, aesthetic,
utilitarian, and therapeutic, create a
diagram of the communication process
using concepts and work as a team.
Supplies/Materials :
Tools & Equipment :
Steps/Procedure:
1. Group yourselves by three and create your own concept of the
communication process.
2. Share your ideas in the class.
3. From the three models of communication process, choose one
model and make a simple presentation on it presentation is good
for 3 minutes.
Assessment Method:
 Demonstration
 Interview
Performance Criteria Check-list 1.1-2

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CRITERIA YES NO
Did you….
1. Group yourselves by three’s.
2. Create own concept of communication process.
3. Share ideas to the class.
4. Choose 1 model and created a simple

presentation.
5. Created a presentation that is good for 3
minutes.

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Modes of Communication
1. Identify the different modes of communication.
2. Describe the benefits of facilities and gadgets in communication.
3. Write an essay.
4. Work as a team.
Modes and Medium of Communication
1. Face-to-face
2. Video
3. Audio and text-based
4. Writing Braille
5. Speech
6. Sign Language (including finger spelling into the palm of the
deaf/blind),
7. Body movements
8. Facial expression
9. Symbols
Face-to-face Communication
- Is the most common. This includes casual conversation
between two or more people and business meetings. It requires
no extra materials, making this the cheapest option for
communication.
Video Communication
- Is achieved by using web cameras to connect two or more
parties. This is the next-best communication option after face-
to face.
Audio Communication
- Is a voice-only form of communication, such as a conversation
on a telephone? This is a good instant communication tool if
you catch the person instead of getting and answering machine
or voice mail.
Text Communication

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- Includes Internet communication, such as email, instant
messaging and forums, text messaging and printed papers.
Text communication does not have the benefits of Audi and
video, but it is much easier to distribute information to a large
group of people and save records of the communication.
- It also includes in making memorandum, notices, informant
discussion and others.
Facilities/Gadgets used in communication:
1. Cell phones 5. Telephone

2. Tablets 6. Fax machine
3. Computer (desktop) 7. Laptop
4. Notebook
Internet sites commonly used:
1. Yahoo
2. Google
3. Altavista and others
4. Mozilla Firefox
Application Sites for Social Netwroking Communication

1. Yahoo Messenger 4. Facebook 7. Wechat
2. Skype 5. Tweeter 8. Viber
3. Ovoo 6. Instagram
Philippine System of Writing
 Alibata is an ancient system of writing that was used before.
Baybayin Writing

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Terms, Memos, Notices
1. Identify common terms in different qualification.
2. Learn how to write memos.
3. Write a simple memorandum in school.
4. Work as a team.
Food and Beverage Services NC II
1. Apertif - is any drink takes before meals, to improve your appetite

2. Brewing - a stage in making beer in which worth is boiled with hops.
3. Busboy - refers to the dining room helper and runner
4. Bussed Out - taking out soiled plates/dishes from the dining area to
dishwashing area.
5. Cocktail - is a well-mixed drink made up of base liquor, a modifying
ingredient as a modifies and a special flavoring of coloring agents.
6. Commis - refers to the category to the extent of difficulty and
complexity of skill and knowledge required for the job.
7. Dish Out - food taken from the kitchen to the dining area.
8. Fermentation - an action of yeast upon a sugar solution which
breaks down the sugar into carbon dioxide and alcohol
9. Captain Waiter - Chef de Etage
10. Dining Room Attendant - Commis de Rang
11. Waiter - Chef de rang/Demi de Rang
12. Wine Steward - Chef de Vin/Chef Sommelier
13. Director of Service - Chef de Service
14. Head Waiter - Chef de Salle
15. Flambe - flamed with spirit or liqueur
16. Garnish - an ingredient which decorates, accompanies or completes

a dish.
17. High ball drink - is a tall drink consisting of a shot of specified spirit
with mixers such as sodas, water, etc.

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18. Mise en place - French term for having all ingredients in ready to
use
19. Tableware - it denotes all forms of spoons and forks
20. Cutlery - refers to knives and other cutting implements
21. Hollowware - consists of any item made from silver, teapots, milk
jugs, sugar, basins, oval flats.
22. Silverware -tableware made of solid silver, silver gilt or silver metal.
23. Table Napkin - an individual piece of linen which is used to protect

the clothing.
Baking and Pastry Production/ Cookery
1. Al dente (Italian) - To cook an item, such as pasta or vegetable, until

it is tender but still firm, not soft.
2. Baste – To moisten the surface of meat or other foods while roasting

to add flavor and to prevent drying of the surface.
3. Blanch – to cook a food item partially and briefly.
4. Brunoise – Vegetables that are cut into very small dice used to
garnish soups and sauces.
5. Crepe - a thin pancake made with egg batter, used in sweet and
savory preparations.
6. Coddle – to cook below boiling point
7. Deglaze – to remove meat drippings from cooking utensils to use in

gravy or sauce.
8. Dredge – to sprinkle or coat with flour and fine substances.
9. Escallop – a small, thin slice of meat, fish or poultry.
10. Fillet – a boneless cut of meat, fish or poultry.
11. Fricassee – A stew of poultry or other white meat with a white

sauce.

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12. Julienne – vegetables cut into thin strips; 1/8 inch x 1/8 inch x 1
to 2 inches is standard.
13. Legume – Seeds of certain plants including beans and peas
14. Marinate – to let food stand in marinade
15. Mirepoix – A mixture of carrots, celery and onions, used for

flavoring culinary preparations.
16. Parch – to brown by means of dry heat; applied to grains as corn
17. Poach – to cook in a hot liquid, with precautions
18. Puree – Food that is processed in a blender or food processor or put

through a food mill to make a smooth paste.
19. Quenelle – a small, oval-shaped dumpling of forcemeat, used to

garnish
20. Roux - a thickening agent made form flour and butter.
21. Scallop – to bake food usually cut in pieces, with liquid or sauce.
Top may be covered with crumbs.
22. Strain – to pass a liquid through a sieve or screen to remove

particles
23. Veloute sauce – a sauce of white stock thickened with white roux;
one of the grand sauces.
Information and Communications Technology
1. E-mail - electronic mail.
2. System unit - core of the computer system
3. CPU - central processing unit
4. Laptop - system unit is built into the body of the computer and not
as a separate unit

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5. Monitor - like a television, has a screen to display information
6. Computer keyboard – is designed like the keyboard or a typewriter
7. Mouse - is a small handheld device that controls the pointer of the

screen
8. CD DRIVE - is usually located on the side of the computer.
9. CD-ROM - Compact Disk-read only memory
10. ICONS - small pictures on the desktop
11. Taskbar - is the blue rectangular board located at the bottom or

the window’s desktop.
Sample Memos and Notices
Memos
 Solve problems, it is designed to be read quickly and passed along
rapidly, often within a company or work group.
 Is a short of communication used within a company?
 The memo heading includes the date, sender’s name and title,
recipient’s name(s) and the subject line consisting of ten words or
less.
Part of Memo
Standard Memo –are divided into segments to organize the information

and to help achieve the writer’s purpose.
A. Heading Segment
The heading segment follows this general format:
TO: (reader’s names and job titles)

FROM: (your name and job title)
DATE: (complete and current date)
SUBJECT: (what the memo is about, highlighted in some way)
B. Opening Segment

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The purpose of a memo is usually found in the opening
paragraphs and is presented in three parts: the context and
problem, the specific assignment or task, and the purpose of the
memo.
1. The context is the event, circumstance or background to the

problem you are solving.
2. In the task statement, you should describe what you are
doing to help solve the problem.
3. Finally, the purpose statement of a memo gives your reason
for writing is and forecasts what is in the rest memo.
C. Summary Segment
If your memo is longer than a page, you may want to include a

separate summary segment
Memorandum
TO: All representatives

FROM: Papelmeroti, Sales Representative
DATE: 18 November, 2003
SUBJECT: Ordering recycled paper from Brown’s
All representatives should be using recycled paper now. It is available through the
usual ordering system, but must be filled out on special order forms (sample attached). Be
careful when filling in the form to complete the following information.
1. Indicate the number of pages, rather than the number of packets.

2. Discounts apply if you order one month in advance.
3. Postage and freight must be added to every order.
All representatives can choose the colors of the paper they want to use. Once you
choose your colors, please stick with your choice.

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Sample of Circular in workplace
SUBJECT OF ACTION
Recommending Approval Approval

Positions other than VSS/VSA VIS VSS/VSA
and VIS
Positions other than RTC Senior Staff for R/PTC Regional Director
Chief/PTC Head
4.2.5 An official or employee who is continuously absent for more than one (1) year or
intermittently absent for at least two hundred sixty (260) working days during a 24-month period by
reason of illness may be declared physically unfit to perform his/her duties and the head of office in
the exercise of his own judgment may consequently drop him/her from the rolls.
4.2.6 Approval of sick leave, whether with or without pay, is mandatory provided proof of sickness
or disability is attached to the application.

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Self-check 1.1-4
I. Identify the following:
_________________1. It refers to the dining room, helper and runner.

_________________2. It is also known as Chef de Etage.
_________________3. “To cook a food item partially and briefly.”
_________________4. A thin pancake made with egg, batter, used in sweet
and savory preparations.
_________________5. “To cook in a hot liquid with preparation.”
_________________6. A shorthand for electronic mail.
_________________7. The metal that is to be welded.
_________________8. A person who drives motor vehicle and transport
passengers and loads over a specified route and
destination for a fee.
_________________9. A device for automatic regulation of temperature.
________________10. It is a short of communication used within a
company.

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Answer Key 1.1-4
I. Identification
1. Busboy
2. Captain Waiter
3. Blanch
4. Crepe
5. Poach
6. E-mail
7. Base Metal
8. Driver
9. Thermostat
10. Memo

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COMPLETE RELEVANT WORK RELATED
LEARNING OUTCOME 2
DOCUMENTS
CONTENTS:
1. Basic mathematics
2. Technical writing
3. Types of forms
1. Ranges of forms relating to conditions of employment are
completed accurately and legibly.
2. Workplace data is recorded on standard workplace forms and
documents.
3. Basic mathematical processes are used for routine calculations.
4. Errors in recording information on forms, documents are
identified and rectified.
5. Reporting requirements to superior are completed according to
enterprise guidelines
CONDITION:
Trainees must be provided with the following.”
1. Paper
2. Pencils/ball pen
3. Reference books
4. Manuals
METHODOLOGIES:
1. Lecture-demonstration
2. Self-paced instruction
3. Group discussion
ASSESSMENT METHODS:
1. Written Test
2. Performance Test
3. Oral questioning
4. Direct Observation

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LEARNING OUTCOME 2 - COMPLETE RELEVANT WORK RELATED
DOCUMENTS

1. Read Information Sheet If you have some problem on the
1.2-1 on “Business Letters” content of the information sheet don’t
hesitate to approach your facilitator.
on the content of the information sheet,
you can now answer self-check
2. Answer Self-Check 1.2-1 Compare your answers to the answer
on “Business Letters” keys on 1.2-1 “Business Letters” You
are required to get all answers correct.
If not, read the information sheets again
to answer all the questions correctly.
3. Read Information Sheet If you have some problem on the
1.2-2 on “Technical Writing” content of the information sheet don’t
on “Technical Writing” keys on 1.2-2 “Technical Writing” You
are required to get all answers correct.
If not, read the information sheets again
to answer all the questions correctly.
If you have some problem on the
content of the information sheet don’t
5 Read Information Sheets If you have some problem on the
1.2-3 on “Forms and content of the information sheet don’t
Examples”. hesitate to approach your facilitator.

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on “Forms and Examples” keys on 1.2-3 “Forms and Examples”
You are required to get all answers
correct. If not, read the information
sheets again to answer all the questions
correctly.

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Business Letters
1. Identify the elements or parts of a business letter.

2. Write a letter of application.
3. Develop confidence, integrity,
Lesson:
According to Gorospe et. al (2000, p. 221) that “ a letter provides a

record of the activity, and it allows the writer to provide more context or
explanation than it usually does. It helps the audience remember, what
is to be done.”
Nem Singh and Calixihan (1994, p. 318) describe that business

letters are different from friendly letter in terms of format, language,
style and content. Friendly letters include content, and informal in
style, and need not to follow the organizational content.
Types of Business Letters
1. Routine Business letters are commonly used in daily business

transactions. It is consist of orders and replies to orders, transmittals,
remittances, acknowledgements, inquiry, requests for information and
favors, invitation, and memoranda.
2. Claim Letter is a letter of complaint from a customer, when goods and

services are unsatisfactory, or when an error has been made. The reply
is called an adjustment letter.
The outline of a direct claim is as follows:
1. State the major claim in the first sentence.

2. Explain the details supporting the claim.
3. Confidently request the action to be taken.
Example:

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28 June, _____
Gentlemen:
Please send a repairman to fix the compressor of the

Westinghouse refrigerator I bought from you last 18 April. Although we
followed the directions for care in the manual, the unit has stopped
working.
I shall appreciate your sending the repairman this coming

Saturday since nobody is at home on weekdays.
SALES LETTER:
According to Singh and Calixihan (pp. 319-320), “sales letter is

self-explanatory. It aims to sell a product or service. It is a form of
advertising. The test of a good sales letter is if the reader buys the
product or service advertised”.
Unsolicited sales letter has to be more convincing to arouse the

reader’s attention. It follows the acronym A-I-D:
A – Attention of buyer is attractive; usually with an attention-getting
opener.
I – interest of buyer is around; emphasize its central selling point.
D – Desire to buy is elevated;
Solicited Sales Letters are replies to questions from prospective

buyers.
Armstrong Floors, Inc.

143 Pasong Tamo
Makati, Metro Manila
Mrs. Susan Castro
Thank you for asking us about the qualities of Armstrong Floors.

When you went to the front door this morning to get your mail, did you
happen to notice your floor? Now that is it quite faded, wouldn’t color
there brighten up and smarten the whole house?

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Nowadays, you can bring outdoor freshness, beauty, and cheer
indoor all year long. In your receiving room, for instance, you can have
flooring that will reflect warmth and hospitality with a choice but
subdued color and varied designs.
Modern flooring like these can carry colorful charm into every
room. Modern floorings, fashioned of Armstrong Linoleum.
Armstrong Linoleum Floors are smarter than ever this year. Visit
our store this week, and choose the model you want. We know you’ll be
surprised at the variety of designs and fresh colors you have to choose
from. Avail of our discounted price while it lasts.
Sincerely yours,
Armstrong Floors, Inc,.
Please send a repairman to fix the compressor of the

Westinghouse refrigerator I bought from you last 18
Elements of a Business Letter
1. Heading 3. Salutation 5. Closure

2. The inside addresses 4. Body 6. Signature
For Example:
376 – C Lopez Jaena Street

Jaro, Iloilo City
May 10, 2003
The Inside Address:
It includes the full name and business address of the person

written just as it appears in the envelope. The name must be spelled out
correctly and courtesy demands that his name must be addressed with
“Ms.,Mrs., Mr.,” or an appropriate title.

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Example:
Mr. John C. Valdez, President Dr. Elpidio C. Mendoza

Philippine Manufacturing Company Director of Research
Valenzuela, Bulacan Pure Foods Products
Mandaluyong, Rizal
Gorospe et.al (2000) quoted that “if you must write a letter to a
company but do not know the individual to whom to address it, you may
address the company or a certain office or a department of the
company.
When a writer wishes to address to a particular person, he may

use the “attention line”.
For Example: Wakey Products, Inc.

1410 Grand Avenue
Detroit 2, Michigan
< 2 spaces>
Attention: Head, Drafting Department
Gentlemen:
Salutation: The Salutation is located below the last line of the inside
address and flush with the left-hand margin. Common greetings are
“Dear Sir”. The greeting “Sir” should be reserved for a very formal.
“Dear Mr.______________:” is also acceptable.
In addressing a company or a group of men, use “Gentlemen.”

When writing a woman or a group of women, you may use “Dear
Miss_______:” “Dear Mrs.________:”
“Dear Madam:” “Mesdames:” the only acceptable punctuation after the
salutation is a colon (:).
Body of the Letter. The body of the letter is its message. It is made up
of three parts:
1. The introduction which identifies the nature of business letter

2. The message proper
3. The closing paragraph

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Complimentary Close. It is the formal way of signaling the end of a
letter. A comma is used after the complimentary close.
Examples:
 Yours respectfully, respectfully yours, yours truly (not truly
yours)
 Yours very truly, or Very truly yours, yours sincerely, or sincerely
yours,
 “Respectfully submitted,” is proper for letter of transmittal to
superiors, letters of application.
Signature. Below the complimentary close, is the signature? Four to

six spaces are about right. The name of the company appears above the
Signature if you wish to emphasize the fact that you are speaking only
as an instruments of the company and not with personal responsibility.
Examples:
Yours sincerely, Yours very truly, Very truly yours,
John C. Tan John C. Tan John C. Tan, President

Chief Technical Adviser Chief Technical Adviser Amythst Manufacturing
Research Division Co.
Application Letters
According to Singh and Calixihan ( p. 322) there are 14 principles

in guiding an application letter.
1. Don’t include all the details of your life as if you are writing an
autobiography.
2. Don’t overuse “I”, “me”, and “my”
3. Don’t be too humble or presumptions.
4. Don’t beg or ask for sympathy.
5. Don’t sound too familiar. Use formal language.
6. Don’t lecture.
7. Don’t advance any self-evaluation. Let the prospective employer be
the jungle.
8. Don’t mention any dissatisfaction with the present employer.
9. Don’t emphasize graduation unnecessarily.
10. Don’t write in vague, general terms. Use examples and evidences.
11. Don’t simply repeat data-sheet information, interpret them.
12. Don’t use trite, outworn expressions.

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13. Don’t use your present employer’s stationary.
14. Avoid statements suggesting certainty about the future.
September 8, 2017
MR. CHRISTIAN DELA CRUZ

Manager
Sogo Hotel
Metro Manila
Sir:
Greetings!
This is in response to your advertisement for a Food and Beverage

Service Attendant which appeared in yesterday’s issue of Manila
Bulletin.
I am single and a resident of Quezon City, Philippines. I am a

certified TESDA graduate of Food and Beverages Services NC II. My
experiences from my previous employer are a great contribution in
molding me to become a professional individual.
Aside from being a hardworking, I am computer competent, fluent

in both oral and written English. I can work under minimum
supervision and very responsible in any tasks that will be assigned to
me.
If my qualifications meet your interest, you can send an SMS or

give a call at 09086322319.
Very truly yours,
MARY JEAN BALLISA
LIST OF TRITE OR OUTMOTED EXPRESSIONS

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“Listed below are commonly overused expressions in business
letters. Their modern equivalent are listed opposite them (Singh and
Calixihan, pp, 324-326).
1. According to our records; our records indicate (Avoid this.)

 Say directly “Your last payment was due on (say exact date.)
2. At an early date – soon

 Say directly “Soon” is an improvement. Or give the exact date if
necessary.
3. At this time – now

 The expression means “now,” so why not say “now”? It is shorter
and more original
4. At this writing – now

 When else could it be? Say “now” if an expression is necessary.
 Say “Just as you can,” or “by next Monday morning.”
5. Attached please find; please find enclosed
These expressions are overworked. Say, “Enclosed is…” or better still,

refer to the enclosure in a sentence that also says something else, such
as “Refer to page 7 of the enclosed folder to see the basic steps of
operation.
6. Claim; complaint (Avid these words)
Avoid these words because they suggest negative thoughts. No one

wants to learn that his letter asking for a legitimate adjustment has been
branded as “complaint.”
7. Legal Terms
Hereto, herewith, hereby, said, above, same, thereof, wherein, hereinafter

– all these words are overused law terms.
Pursuant to your request; referring to your request; in reference to your

letter. These expressions often appear at the beginning of letters. These
expressions often appear at the beginning of letters.

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Self-Check 1.2-1
Perform the following given information below.
1. From the advertisement below, write an application letter.
Boracay Mandarin Hotel

Is in need of the following:
5 Food Service Attendant

5 Pantry Chef
3 Automotive Technicians
3 Drivers
Qualifications:
At least 5’3 in height

Single, hardworking, patient can work with minimum supervision
Apply to:
Mr. Robert Po
Boracay, Malay, Aklan

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Answer Key 1.2-1
September 8, 2021
MR. ROBERT PO
Boracay, Malay, Aklan
Sir:
Greetings!
This is in response to your advertisement for a Food and Beverage

Service Attendant which appeared in yesterday’s issue of Manila
Bulletin.
I am single and a resident of Quezon City, Philippines. I am a

certified TESDA graduate of Food and Beverages Services NC II. My
experiences from my previous employer are a great contribution in
molding me to become a professional individual.
Aside from being a hardworking, I am computer competent, fluent

in both oral and written English. I can work under minimum
supervision and very responsible in any tasks that will be assigned to
me.
If my qualifications meet your interest, you can send an SMS or

give a call at 09086322319.
Very truly yours,
MARY JEAN BALLISA

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Technical Writing
1. Define the term “technical writing”.

2. Describe the purpose of technical writing.
3. Write a simple essay on a selected topic.
4. Develop confidence, integrity.
Question:
In our workplace, remember the phrase, “okay class, you put your
thoughts in writing.” This is often heard in offices and in industry to
make sure that a message is recorded, evaluated and acted upon.
Technical writing is a a type of writing used by scientists and

engineers in scientific and technical expositions. It is characterized by
formal elements as an attitude of impartiality, objectivity, accuracy, and
conciseness (Singh and Calixihan, p.1).
Lesson:
Technical writing is a method of researching and creating

information about technical processes or products. That information can
then be distributed to users as printed manuals or online guides so they
can perform tasks. Examples of technical writing include car repair
manuals, help text for database software and FAQs for troubleshooting
cameras. (Locsin, A, http://www.ehow.com/facts_5005967_definition-
technical-writing.html)
Technical Writing is a form of technical communication. It is a

style of writing used in fields as diverse as computer hardware and
software, engineering, chemistry the aerospace industry, robotics,
finance, consumer electronics, and biotechnology.
Technical writers begin by forming a clear understanding of the

purpose of the document they will create. Technical writers then

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typically gather information from existing documentation and from
subject matter experts. A subject matter expert (SME) is any expert on
the topic that the writer is working on. Technical writers are often not
SMEs themselves (unless they are writing about creating good technical
documentation). Workers at many levels, and in many different fields,
have a role in producing technical communications. A good technical
writer needs strong language and teaching skills and must understand
the many conventions of modern technical communications.
Advanced technical writers often move into specialized areas such

as API writing, document architecture, or information management.
Consider a technical writer writing a cake recipe:
 Audience: Is the audience composed of people in home kitchens,

or highly trained chefs in professional kitchens?
 Source: Is there existing documentation—a rough draft? Who is
the subject matter expert (SME)?
 Deliverable: Is the deliverable simple text for inclusion in a book,
or formatted to final form? Is the target a paper, a web page, or
something else?
The three C's of good technical writing are:
 Clear
 Concise
 Complete
Clear, concise, and complete writing helps the reader to grasp the
meaning quickly.
The technical writer determines that the recipe is written on the

back of a napkin but is partially indecipherable, so he or she must also
interview a subject matter expert (SME)—the chef who created it. On
being told that the audience consists of people in their own kitchens, the
writer adjusts the writing style accordingly, and replaces or defines
terms such as "beurre mixer" or "springform pan", which may be more
suited to an audience of highly trained chefs. The chef reviews a draft of
the recipe (a technical edit) and notates corrections (bake at 350 degrees,
not bake at 325 degrees).
The writer prepares a final draft, which the document owner and
any other stakeholders review and approve before it is published in one
or more formats, such as a paper, or HTML. Different versions of the

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document might also be published to meet the needs of different
audiences.
Communicating with the Audience
Audience analysis is a key feature of all technical writing.

Technical writing is a communication to convey a particular piece of
information to a particular audience for a particular purpose. It is often
an exposition about scientific subjects and technical subjects associated
with finance, construction, medicine, agriculture, technology, and
various sciences.
Procedural technical writing translates complex technical concepts

and instructions into a series of simple steps that enable users to
perform a specific task in a specific way. To present appropriate
information, writers must understand the audience and their goals.
Persuasive technical writing attempts to sell products or change

behaviors by putting forth compelling descriptions of how a product or
service can be used in one's life. This type of writing often delves into
features and benefits of the product or service, and may use illustrations
to make the benefits easier for the audience to understand.
Technical Writing Is Presentational
Technical writing involves attractive layout for easy reading and

comprehension. Presentational strategies help readers to grasp messages
quickly.
 The top-down strategy (tell them what you will say, then say it)
 Headings (like headlines in newspapers)
 Chunks (short paragraphs)
 Plain, objective style so that readers can easily grasp details.
It is also important to understand the medium typically used to view

the final product. An HTML document (web page), viewed through a
browser, has presentational possibilities that are different from those of
the printed page, notably hyperlinks and animation, which can enhance
the readers' experience.
Types Of Technical Documents
Technical writers use computers and other electronic

communications equipment extensively in performing their work. They
also work regularly with publishing software and various authoring

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environments to prepare material directly for the Internet. Technical
writers frequently work with word processing, graphic design, page
layout, and multimedia software. The nature of technical writing is
evolving, and modern technical writers combine text, graphics, images,
and sound into their work.
Broadly speaking, technical documentation can be categorized into

three types, depending on the style of writing, the level of knowledge
transferred, and the target audience:
1. End-user assistance. These information products help a user

understand how to use a technical software or hardware product.
User manuals for computer software, hardware, household
products, medical equipment, cell phones, smartphones, and
other consumer electronics belong to this category.
2. Traditional technical documentation. Here the writer's objective is
to communicate to a specific audience. Maintenance guides,
appliance or application repair manuals, engineering
specifications, research papers, reference works, annual reports.
And articles written for technical journals (to name a few
examples) belong in this category.
3. Marketing communication. Product catalogs, brochures,
advertisements, introductory pages for web sites, press releases,
and advertising copy belong in this category.
Avoid redundancies: Avoid the wordy phrase; strive to be succinct.

Examples:
Word Phrase Concise
despite the fact that although even though

at this point in time at this time, now
on a weekly basis weekly
on the occasion of when
an honor and privilege an honor

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Self-Check 1.2-2
I. Give the correct form of the verb in the parenthesis.
1. Everyone (be) here to observe the progress of the transfusion of

medicine to the patient.
2. Everything (be, past tense) in order when we left.
3. All of the students (have) left.
4. All of the rice (have) been eaten or sold.
5. The major cause of accidents (be) drunkenness.
6. Ten percent of the population (be) Muslims.
7. The majority of my friends (play) gold during weekends.
8. A number of students (have) dropped of school.
9. The boy, along with his friends, (be) being counseled.
10. A majority of votes (be) needed to win.
II. From those in the parenthesis choose and underline the correct
word which will complete the meaning of the sentence.
1. This is a (quite, quiet) place for reflection.

2. The (site, cite) for the new building has been surveyed.
3. (There, Their) are different factors that affect the performance of
workers in the work environment.
4. Mothers (bath, bathe) their children every day.
5. His (advice, advice) was that Jose changes his major.
6. Lack of water (affects, effects) the growth of plants.
7. The government must (affect, effect) improvement in the living
conditions of its citizens.
8. The agriculture building is (contiguous, adjacent) to the law
building.
9. His mental (ability, capacity) enables him to make constant
adjustments.
10. The money was divided equally (among, between) the twins.

SERVICING NC II
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Answer Key 1.2-2
I. Give the correct form of the verb in the parenthesis.
1. Is
2. Was
3. Have
4. Has
5. Is
6. Are
7. Play
8. Have
9. Is
10. Is
II. From those in the parenthesis choose and underline the

correct word which will complete the meaning of the
sentence.
1. Quiet
2. Site
3. There
4. Bathe
5. Advice
6. Affects
7. Effect
8. Adjacent
9. Capacity
10. Between

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Forms and Examples
1. Identify the types of forms.

2. Fill up the forms correctly.
3. Develop confidence, integrity,
Lesson:
Card Form Characteristics
A card form lets you view and edit one record in a table at a time.
A card form is used when there are too many fields and you want to view
them all conveniently on only one line. Card forms always have tabs (like
index tabs), which you can select to view different groups of fields.
Even if there are only a few fields, there is at least one General
tab. The General tab is always first.
The table's primary key field is always the first fields in the
General tab. Tables that use card forms only have one field in the
Primary Key.
Naming Card Forms
Card forms are named after the table with which they are
associated, followed by the word "Card". For example, the card form
associated with the Customer table is called the Customer Card. Card
forms also have at least one menu button at the bottom of the frame.
This button has the same name as the table that the card is based on
and gives you access to related information.

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Statistics Forms
A statistics form is a one-record form that enables you to view but

not edit information. It usually contains Flow Fields, which allow you to
drill down to get to more information. Usually, a statistics form also
contains calculated or derived information contained in variables, which
cannot be drilled down.
Statistics forms can also contain tabs that help organize the
information.
Naming Statistics Forms
Statistics forms are named after the table with which they are
associated, followed by the word "Statistics". For example, the statistics
form associated with the Customer table is called Customer Statistics.
Entry statistics forms are a special version of the statistics form.

They are named after the table they are associated with, followed by the
words "Entry Statistics". For example, the entry statistics form
associated with the Customer table is called Customer Entry Statistics.
Tabular Forms
A tabular form is a multi-record form that enables you to view

multiple records from a table and edit them. Each record is displayed as
a single row in the tabular form and each field is displayed as a column,
creating a table within the form itself.
The primary key of the associated table is displayed in the leftmost

column. If there are multiple fields in the primary key, they are displayed
in order of importance in the columns, starting from the left.
Naming Tabular Forms
Tabular forms are named after the table with which they are
associated—only in plural. For example, the tabular form associated
with the Country/Region table is called Countries/Regions.
In the case of associated tables that have multiple fields in the

primary key, the name can be different. For example, the tabular form
associated with the General Posting Setup table is called General
Posting Setup.

SERVICING NC II
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List Form Characteristics
A list form is a multi-record form that enables you to view multiple

records from a table at one time, but does not allow you to edit them. It
has the same rows-and-columns look as the tabular form.
The primary key fields of the associated table are displayed in the left
column.
Naming List Forms
A naming list form is named after the table with which they are
associated, followed by the word "List". For example, the list form
associated with the Customer table is called Customer List.
The "Specialized" Ledger Form
A more specialized version of the list form is the Ledger Form. These are
used only for Ledger Entry tables. They differ from ordinary list forms, in
that although you cannot insert or delete records, you can edit a few of
the fields. Also, the primary key is always an integer named "Entry No."
and is displayed in the rightmost column rather than the leftmost
column.
The ledger form is given the plural of the name of the associated table.
For example, the ledger form associated with the Customer Ledger
Entry table is called Customer Ledger Entries.
Worksheet Forms
A worksheet form is a specialized version of the tabular form. It is

a multi-record form that enables you to view multiple records from a
table and edit them. The difference is that when you insert a new record,
the record does not jump to another position within the form, but
instead stays in the same order as you inserted it.
This is done by using the AutoSplitKey property of the form,

combined with an integer, as the last field in the table's primary key.
The primary key fields of the associated table are not displayed on
the worksheet form.

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Naming Worksheet Forms
Worksheet forms are named to reflect the purpose of the

associated table. One example is a Journal table. In this case, the name
of the worksheet form will end with the word "Journal".
Header/Line Forms
Many forms have the characteristics of both a card form and a

tabular form, for example the Sales Invoice form.
The fields that are common to the entire invoice are located on a
card-like form with tabs, showing one invoice at a time. However, the
invoice lines display in a table-like section of the form, where multiple
invoice lines (from the same invoice) can be viewed at the same time and
edited. These are called "Header/Line" forms.
Header/Line forms are two separate forms that are associated with
two different tables. The main form is a card form that is associated with
one table. The main form also contains a sub form control that displays
a worksheet form that is associated with a different table, a table that is
"subsidiary" to the first table. The sub form control manages the link
between the two forms.
Naming Header/Line Forms
In many cases, a Header/Line form represents a document.
Setup Form Characteristics
A setup form is a one-record form that enables you to view and

edit the only record in a setup table. You are not allowed to insert or
delete this record from this form. Since there are many fields, these
forms use tabs to organize the information.
Because there is only one record, the primary key is not displayed
on this form.
Naming Setup Forms
Setup forms are named after the table with which they are
associated. For example, the setup form associated with the General
Ledger Setup table is called General Ledger Setup.

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Menu Forms
A menu form is a non-bound form (not related to any table) that

gives you access to many of the other forms that are related to a
functional area.
The form usually consists of command buttons or menu buttons.

The buttons properties change so that they look basically like labels with
small squares or triangles in front of the caption. The buttons still
behave like normal buttons. The only difference is their appearance.
Activity 1: Fill out the Student/Trainee Profile Form

SERVICING NC II
Developed by:
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FERNANDEZ, MSIT
Foundation, Inc.
SERVICING NC II
Developed by:
Communication 75
FERNANDEZ, MSIT
Foundation, Inc.
SERVICING NC II
Developed by:
Communication 75
FERNANDEZ, MSIT
Foundation, Inc.
SERVICING NC II
Developed by:
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Self-Check 1.2-3
Identify the following:
1. A non-bound form (not related to any table) that gives you

access too many of the other forms that are related to a
functional area.
2. A specialized version of the tabular form.
3. A multi-record form that enables you to view multiple records

from a table and edit them.
4. A one-record form that enables you to view but not edit

information.
5. A form which lets you view and edit one record in a table at a
time.

SERVICING NC II
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Answer key 1.2-3
Identify the following:
1. Menu Form
2. Worksheet Form
3. Tabular Form
4. Statistics Form
5. Card Form

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DETAILS OF LEARNING OUTCOME
PARTICIPATE IN WORKPLACE MEETING

LEARNING OUTCOME 3
AND DISCUSSION
CONTENTS:
1. Sentence construction.
2. Technical writing.
3. Recording information
1. Team meetings are attended on time.
2. Own opinions are clearly expressed and those of others are
listened to without interruption.
3. Meeting inputs are consistent with the meeting purpose and
establish protocols.
4. Workplace interactions are conducted in a courteous manner
appropriate to cultural background and authority in the
enterprise procedures.
5. Questions about simple routine workplace procedures and
matters concerning conditions of employment are asked and
responded.
6. Meeting outcomes are interpreted and implemented.
CONDITION:
The students/trainees must be provided with the following:
1. Paper
2. Pencils/ball pen
3. References (books)
4. Manuals
METHODOLOGIES:
1. Lecture-demonstration
2. Self-paced instruction
3. Group discussion
ASSESSMENT METHODS:
1. Written test
2. Performance test
3. Oral online questioning
4. Direct Observation

SERVICING NC II
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LEARNING OUTCOME 3 - PARTICIPATE IN WORKPLACE MEETING
AND DISCUSSION
1 on “Business Meeting content of the information sheet don’t
Procedures, Protocol and hesitate to approach your facilitator.
System” If you feel that you are knowledgeable
on “Business Meeting keys on 1.3-1 “Business Meeting
Procedures, Protocol and Procedures, Protocol and System” You
System” are required to get all answers correct.
If not, read the information sheets
again to answer all the questions
correctly.
2 on “ Task and content of the information sheet don’t
Responsibilities ” hesitate to approach your facilitator.
on “Task and Responsibilities” keys on 1.3-2 “Task and
Responsibilities” You are required to
get all answers correct. If not, read the
information sheets again to answer all
the questions correctly.

SERVICING NC II
Developed by:
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Foundation, Inc.
Business Meetings, Protocols and System
1. Define the term “meeting”.

2. Describe the procedures in the conduct of business meeting.
3. Work as a team
The meeting is one of the most common vehicles for discussing an

issue for expressing the collective desire of a group. The business
meeting in particular is a well-organized group and it takes its form,
order and conduct from a set of governing rules, known through
generations of English-speaking organizations and societies, as
parliamentary procedure.
Lesson:
Parliamentary procedure – is a standardized code of behavior

addressed to specially created situations which is characterized by a
large group of people gathered together in a business meeting in order to
achieve a specific purpose.
Objectives:
1. Protect and defend the assembly from hasty and ill-considered
action;
2. To give each member an equal right to be heard
3. To determine the will of the majority
4. To protect the minority
Characteristic features:
1. It is democratic, it provides for a rule of the majority at the same
time that it protects the rights of the minority.
2. It is efficient, it provides for a complete, comprehensive and free
discussion of all matters.
3. It requires orderly disposal or settlement of each item of business.

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Planning the meeting:
A meeting is an assemblage of people who gathered at a specified
place and time in order to discuss a certain matter or make a decision
on a vital issue.
The officers of an organization should communicate with one
another and announce to the members the following:
a. Place and time of meeting

b. Manner of notifying the members
c. Person to call the meeting to order
d. Person to be nominated for chairman
e. Person to explain the purpose of the meeting
f. Agenda
g. A set of resolution drafted in advance
Conduct the meeting
The president of the organization together with the members is

responsible for preparing the order of business for the association’s
regular business meeting.
Procedures of conduct:
1. Call to order
 This is the official beginning of meeting and the first main item
in its order of business. The assembly is allowed to wait ten to
fifteen minutes after the appointed time to see if a quorum.
 The activities at this initial stage are conducted by a temporary
presiding officer:
1. Election of a chairman and a secretary.
2. Reading the call for the meeting by the secretary.
3. Explaining the purpose of the meeting by a member chosen

by chairman.
4. Announcing of the next business in order by the chairman.
2. Reading the minutes of the previous meeting

 Correction and Approval
3. Report of the officers, standing committees or boards

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 A standing committee is appointed at each annual meeting of a
society for a definite time such as a session or a year.
4. Report of special or ad hoc committees

 A special committee is appointed for a specific and defined
purpose and it exists until the duty or task assigned to it is
accomplished or until it is dismissed by a two-thirds vote.
5. Unfinished business
 This refers to questions or orders of the day which were
scheduled during the previous meeting.
6. New business
 Parliamentary practice has established steps in the
introduction and disposal of motions.
a. Introducing Motions
b. Discussing Motions
c. Amending Motions
d. Voting on Motions
7. Miscellaneous matters
8. Adjournment

SERVICING NC II
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Self-check 1.3-1
Enumerate what is being asked on the given number/s.
1. Enumerate the Task and Responsibilities of a Brgy. Captain in a

town.

SERVICING NC II
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Answer Key 1.3-1
Enumerate what is being asked on the given number/s.
1. (answers are some, but many)
1. Enforce all laws and ordinances which are applicable within the
barangay
2. Negotiate, enter into and sign contracts for and in behalf of the
barangay, upon authorization of the Sangguniang Barangay
3. Maintain public order in the barangay and, in pursuance thereof,
assist the city or municipal mayor and the sanggunian members
in the performance of their duties and functions.
4. Call and preside over the sessions of the sangguniang barangay
and the barangay assembly, and vote only to break a tie.
5. Upon approval by a majority of all the members of the
sangguniang barangay, appoint or replace the barangay treasurer,
the barangay secretary, and other appointive barangay officials.
6. Organize and lead an emergency group whenever the same may be
necessary for the maintenance of the peace and order or on
occasions of emergency or calamity within the barangay.
7. In coordination with the BDC, prepare the Annual Executive and
Supplemental Budgets of the barangay.
8. Approve vouchers relating to the disbursements of barangay
funds.
9. Enforce laws and regulations relating to pollution control and
protection of the environment.
10. Administer the operation of the Katarungang Pambarangay in
accordance with the provisions of the LGC.
11. Exercise general supervision over the activities of the
Sangguniang Kabataan.
12. Conduct an Annual Palarong Barangay which shall feature
traditional sports and discipline included in national and
international games, on coordination with the department of
education.
13. Promote the general welfare of the barangay.
14. Exercise such other powers and perform such other duties and
functions as may be prescribed by law or ordinance.

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Tasks and Responsibilities
1. Identify the tasks and responsibilities of a officers.

2. Perform a simulation activity.
3. Work as a team.
Lesson
The members of the assembly, just like the presiding officer, are
also responsible for certain tasks and actions to make the business
meeting a meaningful one. If you are a member of good standing you
must follow the following:
Parliamentary practice assigns specific duties and responsibilities for the

presiding officer,
a. To call the meeting to orders at the appoint time;

b. To preside at all meetings.
c. To announce the business before the assembly in its proper order
d. To put to the assembly all questions for which a vote is required.
e. To answer parliamentary inquiries and rule on Points of Order
f. To officially declare all recesses and adjournments
Tasks and Responsibilities of Members
1. Obtain the floor and secure recognition from the presiding officer
before making a motion.
2. Take part in the debate if you have an opinion to express or if you
want to obtain information.
3. Refrain in dealing with personalities while debating.
4. Use your knowledge of parliamentary practice to help transact
business in a constructive manner.

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5. Stay at the meeting until the president or chairman declares the
meeting adjourned.
business in an orderly and constructive manner.
meeting adjourned.
8. Pay your dues on time.
With regards to the holding of a position, accept an office whose

responsibilities you are willing to take. During debate, observe
proper decorum by:
a. Addressing remarks to the presiding officer or chairman

b. Saying “the gentleman who spoke first in referring to another
member
c. Limiting questions
d. Avoiding personalities, never referring indirectly to the officer
or another member by name
e. Not disturbing the assembly by whispering , walking around or
the like,
f. Being courteous in language and disposition.

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Self-check 1.3-2
ENUMERATION
1. Enumerate at least 5 responsibilities of the presiding officer?

2. Enumerate at least 5 responsibilities of the members?

SERVICING NC II
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Communication 75
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Answer Key 1.3-2
ENUMERATION
1. Responsibilities for the presiding officer,
1. To call the meeting to orders at the appoint time;

2. To preside at all meetings.
3. To announce the business before the assembly in its proper order
4. To put to the assembly all questions for which a vote is required.
5. To answer parliamentary inquiries and rule on Points of Order
6. To officially declare all recesses and adjournments
2. Tasks and Responsibilities of Members
1. Obtain the floor and secure recognition from the presiding officer
before making a motion.
2. Take part in the debate if you have an opinion to express or if you
want to obtain information.
3. Refrain in dealing with personalities while debating.
business in a constructive manner.
meeting adjourned.
business in an orderly and constructive manner.
meeting adjourned.
8. Pay your dues on time.

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REFERENCES
1. Chaves, J. D, et.al, Creative Oral Communication for Filipino

Students: A Practical Application.
2. Models of Communication. International Association of
Communication Activities. Retrieved on August 15, 2017 from
http://iact.com/?q=models
3. Shannon-Weaver Mathematics Model
http://davis.foulger.info/research/unifiedModelofCommunication.
htm
4. Schramm’s Model of Communication
http://extension.missouri.edu/p/CM109
5. Developed CBLM , Receive and Respond in Workplace
Communication, 2011
6. Training Regulations , Retrieved April 7, 2016 from
www.tesda.gov.ph
7. Rueda, R.B (2014), A Plain and Practically Lucid English Grammar
, Second Edition, Central books, Philippines
8. http://www.ihbristol.com/useful-english
expressions/example/advice-and-suggestions1/8
9. Revised CBLM 2011, Passi Trade School, QA System
10. Gorospe, E.G, Illenberger, A.U, Jomilla, M.L (2000), Technical
Writing, Central Philippine University
11. Nem Singh, R.P. & Calixihan, J.O (1994), Fundamentals of
Technical Writing, National Book Store, Manila
12. Locsin, A, http://www.ehow.com/facts_5005967_definition-
technical-writing.html)
13. http://en.wikipedia.org/wiki/Technical_writing)

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COMPETENCY BASED LEARNING

Qualification : Computer Systems Servicing NC II

Institution : Angelita V. del Mundo Foundation,

Date Developed: Document No. 1

Welcome to the Module Participating in Workplace

The unit of competency “Participate in Workplace

Recognition of Prior Learning (RPL)

 Been working for some time

 Already have completed training in this area.

If you can demonstrate to your trainer that you are already

This module was prepared to help you achieve the required

Date Developed: Document No. 1

Date Developed: Document No. 1

Practice career Practicing career

Date Developed: Document No. 1

UNIT OF COMPETENCY : Participate in Workplace Communication

MODULE TITLE : Participating in Workplace

MODULE DESCRIPTION : This module covers the knowledge, skills

NOMINAL DURATION : 10 hrs.

Date Developed: Document No. 1

Date Developed: Document No. 1

Information Sheet 1.1-2 – The Functions of

Information Sheet 1.1-3 – Modes of

Date Developed: Document No. 1

Learning Outcome 2 – Complete Relevant Work Related

Information Sheet 1.2-

Information Sheet 1.2-3 – Forms and

Learning Outcome 3 – Participate in Workplace Meeting and

Date Developed: Document No. 1

Information Sheet 1.3-2 – Tasks and

Date Developed: Document No. 1

OBTAIN AND CONVEY WORKPLACE

1. Specific relevant information is accessed from appropriate

1. Writing materials (pen & paper)

Date Developed: Document No. 1

LEARNING OUTCOME 1 - OBTAINS AND CONVEYS WORKPLACE

Date Developed: Document No. 1

6. Answer Self-Check 1.1-3 on Compare your answers to the answer

After reading this INFORMATION SHEET, YOU MUST be able to:

1. Define the term “communication.

Date Developed: Document No. 1

According to Chavez et. Al (2012, p. 1) “Communication of today

Communication involves sending and receiving messages through

Communication is an active process between the sender and receiver.

For students to be equipped with proper knowledge, values and skills,

Date Developed: Document No. 1

1. Know your audience

2. Know your purpose

3. Know your topic

5. Present a rounded picture

6. Achieve credibility with your audience.

7. Follow through on what you say.

9. Present information in several ways

10. Develop a practical and useful way to get feedback.

Date Developed: Document No. 1

Communication with the Agents of Socialization

Date Developed: Document No. 1

Family is the basic unit of society.

Date Developed: Document No. 1