Sustainability
Management
Manual  
 
 
 
 
 
 
 
 
 
 
 
 
Revision Description Sections Revised Approved
Date Affected By By
         
         
         
         
         
         
         
         
         
         
 Sustainability Management Manual
 
 
 
Contents Page
 
Section 1 Sustainable Business
 
1.1 Our Approach
 
1.2 Responsible Development
 
1.3 Our 10 Components For Sustainable Business
 
 
 
 
 
Section 2 Employment
 
2.1 Employment Practices
 
2.2 Community Investment and Social Impact
 
2.3 Responsibilities to:
 
 
 
 
 
Section 3 Environmental Impact
 
3.1 Reducing Carbon Emissions and Environmental Footprint of Operations
 
3.2 What have we been doing?
 
3.3 Vehicle Management
 
3.4 Ethical Sourcing and our Supply Chain
 
3.5 Sustainability of our Operations
 
 
 
Section 4 Review
 
4.1 Management Review
 
 
 
 
 
 
 
 
 

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Section 1 Sustainable Business
 
1.1 Our Approach
 
We aim to demonstrate to our stakeholders that we have made considerations to issues relevant to our
operations regarding key financial, economic, social, health and safety and environmental issues.
 
We aim to externally communicate and internally implement policies relevant to preventing and reducing
further environmental impact, being proactive rather than reactive when it comes to climate change.
 
Tecserv UK understands the importance of being able to establish an appropriate level of environmental
impact reductions and processes, whilst maintaining the economic stability of the company. Tecserv aims
to turn the opportunity of sustainable development into strength.
 
Our 10 point promise highlighting our service commitments to our clients is available for our
stakeholders to view on our website: www.tecservuk.com/downloads.php
 
1.2 Responsible Development
 
We aim to grow our business with a sustainable and economically viable approach. Taking into account
the effects our operations have on the environment and ensuring our environmental practices are sustained
and improved.
 
Supported by our infrastructure investments, we aim for our processes and practices to set the industry
standard for economically sustainable environmental practice.
 
1.3 Our 10 Components for Sustainable Business
 
1. Safe Projects and Installations
Safety is our highest priority. We will deliver services that provide benefits to society whilst ensuring that
they are used safely in their intended applications. We will also manage our operations in a manner that
ensures we aim for the highest possible health, safety and environmental performance.
2. Productivity and Resource Efficiency
We will strive continually to improve productivity and achieve sustainable profitability through the more
efficient use of resources, taking account of the full product life cycle.
3. Innovation
We place a high priority on innovation and will continue to identify profitable new products in the
market, processes and business improvement opportunities as a means of satisfying customer needs.
4. Fairness
We will be fair and equitable in all our business relationships.
5. Respect for people and communities
We will treat people with respect and dignity and will listen to and learn from the diverse views of our
stakeholders.
6. Working Environment
We will create a working environment free from discrimination that encourages people to develop and
contribute to the success and sustainability of the business.
 
 

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7. Openness
We will report on performance and progress towards declared goals and adopt verification processes that
meet stakeholder’s expectations.
8. Leadership
We will strengthen our individual and collective leadership and thereby accelerate delivery of our
contribution to sustainable development.
9. Compliance
We will comply with legal requirements applying to our business and, in addition, to adopt voluntary
codes of practice where we believe these can help us achieve even higher standards.
10. Endorsement
We endorse these principles and will adopt appropriate management systems to assess our progress
towards sustainable development.
 
Section 2 Employment
 
2.1 Employment Practices
 
We demonstrate our commitment to our current and prospective employees by adhering to our Equality
and Diversity Policy to promote sustainable employment.
 
Our local employment initiative provides jobs to the communities within the locality of our office.
Tecserv UK employees are given appropriate training and development opportunities to enhance their
career; this aids us in sustainably maintaining and retaining our workforce.
 
At Tecserv UK, we provide in-house and relevant industry training, giving young people the opportunity
to learn a trade, obtain qualifications and gain hands on experience. This employment initiative offers
direct employment as a Tecserv UK Security/Service Engineer after a three year period.
 
Environmental responsibility instruction is given to new and existing employees of Tecserv UK. This
aims to increase awareness and participation to aid long term efficiency of sustainable initiatives.
 
2.2 Community Investment and Social Impact
 
Our stakeholders appreciate good business practice that is both ethically and sustainably carried out.
Historically we at Tecserv UK have prevented customer and public concerns over our operations, due to
our high quality, reputable and consistent service.
 
Tecserv UK strives to fulfil key interests of our stakeholders through the internal and external
communication of our Sustainability Policy to our five key stakeholder groups; suppliers, employees,
communities, shareholders and customers.
 
In the interest of the environment, we have removed our Christmas paper trail by emailing our greetings
cards annually to all our stakeholder groups.
 
Year on year we at Tecserv UK give something back to our communities and often makes charitable
donations or sponsor good causes. We believe this is representative of the values and morals of Tecserv
UK employees and subsequently the company.
 

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Since 2010 we have sponsored or made donations to the following causes:
 
Treetop hospice, Underwood Fate, Long Eaton Rotary Club, Comic Relief, James Whale Fund,
Underwood Community Flower Bed Restoration, Scope, Race For Life, Just Giving, Cancer Research
UK, WYSPAS Performing Arts Society and more...
 
2.3 Responsibilities to:
 
Our People – We at Tecserv UK invest in our employees, whether this includes training or benefits. We
aim to provide all our staff with continual training opportunities, meeting the requirements of the industry.
 
Our Places – We aim to put something back into our communities, from our employment initiative to
maintaining our reciprocal business relationships. We commit fully to our clients, carrying out our work
ethically and sustainably in all our operating environments.
 
Our Planet – We have a commitment to reducing the environmental impact of our operations year on
year. Our Environmental Management Manual and Policy Statement highlight the targets and processes
of our pledge to reducing climate change.
 
 
Section 3 Environmental Impact
 
3.1 Reducing Carbon Emissions and the Environmental Footprint of Operations
 
Tecserv UK aims to systematically reduce our emissions year on year through increased efficiency of our
operational systems and improved energy performance (detailed in our Environmental Management
Manual, Sections 2.5-2.7). We aim to effectively increase our recycling levels through the periodical and
economical implementation of new initiatives.
 
Continued commitment toward the use of cleaner technologies and a subsequent reduction in paper usage
is fundamental to our sustainable future.
 
The Reduce, Re-use and Recycle Initiative are to be applied across our areas of operations: from office
supplies to re-useable parts, improving the creditability of our sustainable sourcing strategy.
 Reduce – amount of consumables purchased/used
 Re-use – a scrap paper box/tray, use over and over before recycling
 Recycle – make use of items for as long as possible before recycling
 
3.2 What have we been doing?
 
Office energy efficiency is a fundamental part of our future sustainability. The following initiatives are
helping us achieve our long term ambitions and consistently keep our waste out of landfill.
 
1) LED lighting with occupancy sensors significantly reduces our energy use in comparison to a
standard light bulb.
2) Insulation of our office reduces Co2 waste from our building.
 

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3) Office digital electric heating systems.
4) Office recycling scheme.
5) Waste parts recycling.
 
Please refer to our Environmental Management Manual Sections 2.6 and 6 for full details of our
Sustainability investments.
 
3.3 Vehicle Management
 
Our fleet management systems aim to increase long term efficiency and reduce environmental impact
from Co2 emissions. To this end, from an operational stand point we at Tecserv aim for our vehicle fleet
emissions to be consistently sustainable to help minimize future increases in emissions.
 
To view these initiatives please view our Environmental Management System Manual: Section 2.7.
 
3.4 Ethical Sourcing and our Supply Chain
 
Our Ethical Trading Policy demonstrates our commitment at Tecserv UK to our stakeholder groups. From
our suppliers to our employees, we strive to be increasingly ethical and responsible in all our areas of
operations.
 
We strive to maintain a green supply chain, with consideration to the life cycle of products, minimising
the packaging waste from our suppliers and increasing our recycling capabilities to keep this waste out of
landfill. To this end, almost all our packaging waste from our supply chain is recycled by us.
 
We ethically and responsibly dispose of our used products, in accordance with waste disposal regulations
relevant to our operations.
 
3.5 Sustainability of our Operations
 
Our accreditations and documented practices help support our people, our places and our planet, to
maintaining a sustainable future by delivering quality and consistent service every time.
 
1) Safe Contractor Accreditation; Health and Safety Accreditation.
2) ‘Buy with Confidence’ Trading Standards approved.
3) CRB Vetted Staff: protecting our people and our communities.
4) European Certification Group, ISO 9001 Quality Management System; with UKAS Quality
Management 054.
5) Constructionline approved trader.
6) IFEDA Membership.
7) BAFE (British Approvals of Fire Equipment) Accredited for our fire safety systems and
extinguishers (BAFE SP101 and BAFE SP203).
8) SSAIB Certification for Security Service Providers; with UKAS Product Certification 131.
9) Environmental Management Manual and Policy Statement.
10) Ethical Trading Policy Statement.
11) Health and Safety Manual.
12) Sustainability Management Manual and Policy Statement.

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Tecserv aims to successfully use these tools to sustain our operations for the future, for the purposes of
economic, social and environmental stability.
 
Section 4 Review
 
4.1 Management Review
 
Tecserv UK management will aim to periodically review any relevant initiatives or regulations affecting
the sustainability of the company. This shall take place within the monthly management meeting and any
necessary modifications are to be recorded in the meeting minutes to administer into our operations.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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