Market Study of Roxy Paint
Market Study of Roxy Paint
Market Study of Roxy Paint
Roxy Paints marks a turning point in the concept of paint manufacturing and
marketing in Bangladesh from very beginning of its operation since 1953. The
dealership chain store has put the convenience of its target consumers the
middle and lower middle class, foremost in devising its marketing strategies.
Roxy Paint attempts to an image and atmosphere that is consistent its pledge
for quality and customer satisfaction. The dealership stores occupy areas of the
city and Town and others under construction area and offered a wide assortment
of paint and paints related product that would mostly appeal to its target
customer. Unlike many such paints industry Roxy tries to remain ahead of its
competitors by sponsoring innovation of local innovations.
However, the management plans to offer prices lower than ones offered by the
competitor in the market.
Roxy paints advertise through television and some selective approach to target
the selective market. The logo of Roxy paints limited points to the importance of
the image factor which is important to their promotional strategy such as
affordable price, durable product quality, trade discount, closing end discount,
incentive offer to its value chain member (dealer, painter, sales force) and social
work such as seminar, debate, workshop on public welfare issues.
Study Objective
To elaborately clarify the marketing strategy and practices of the assigned
organization.
To measure the impact of such strategy in terms of marketing result variables,
such as, sales, profits, and market share.
To evaluate the brand management procedures followed in the aforementioned
organization.
To Measure the impact of brand management strategy conducted therein.
At a more abstract level, the industry scenarios are also to be presented.
Origin of the Report
This report on”Marketing strategy of Roxy Paint” is prepared to fulfill the partial
requirement of internship program as well as my experience and ability to
complete the report by analyzing a real marketing situation.
Scope
This report covers the basic marketing strategies of Roxy Paints Ltd as well as
competition and innovations of new product based on market needs and wants
identified through marketing research.
Limitations
Due to time constraints and lack of job experience in marketing area it was not
possible to give an exact reflection of the marketing aspects of Roxy paints Ltd.
In case of paints marketing, strategies are changing very rapidly. So it is very
difficult to present the current situation of the strategy in static mood.
Roxy paints Ltd. was incorporated as a paint company in 1953. It has grown
quite rapidly. It has a factory, warehouse, Sales office and a corporate office.
Dealers and retailers drive sales. Factory situated in Hazaribagh in Dhaka city
and warehouse also. Sales and corporate office situated in Dhanmondi area in
Dhaka city. There are about two hundred employees in the organization. About
25 of them are executive position and rests of others are staff and labors.
It has collaboration with some foreign supplying and trading company. Generally
Roxy Paints produced two types of product
1. Decorative product.
2. Industrial product
Roxy Paints mainly depends on decorative products. Roxy has Oil based paint
one of the decorative products which is market leader of oil based paint market in
Bangladesh.
Recently Roxy paints are interested about improvement of their water based
paint because of new demand of water based paint in our country.
To offer quality paint that is durable and can maintain customer satisfaction.
To keep customer confidence and established an environment of trust.
Encourage research and development section to produce standard and quality
product in order to increase sales and to maximize the profit.
Ensure consistency of variety and supplies of product.
Improve product packaging and presentation.
Contribute to the wellbeing of the people on the process.
Continue development and advancement.
To maximize profit through sales and cost reduction.
The objective of Roxy Paints is to get back its old fame and glory and introduce
itself as a market leader. Every member of the organization is working according
to reach up that goal
To establish some market leader product in paint market that can act as a loss
leader product of the industry.
To expand the dealers in order to increase sales center.
To increase the market share.
Develop and promote local product.
To increase production volume in order to minimize the cost.
To contribute various social activities to maximize its reputation and public
relation.
To increase the welfare of employee to get the efficient management team
member in order to develop the management of the organization.
The main competitors of Roxy Paint; according to the marketing manager is the
Pailac Paint, Romana Paint and Elite Paint. But according to the future plan and
dealers’ opinion Berger Paint and Asian Paint are also the competitors of Roxy
Paint. But for the long-term competitors is decorating brick and tiles.
Target Market
As mentioned earlier Roxy Paints target is lower middle and middle class
consumer. Because Roxy Paint producing more oil based paint that is used on
the tin, wood, steel, iron such types of elements. Previous mentioned class to
housing and business purpose mostly uses those types of elements.
Therefore, Roxy Paints market segmentation under this consideration.
Social class
Income level
Education
Living environment.
Income level:
Target customer of Roxy paint is not in higher or lower position. Actually they are
in middle position.
Satisfactory level.
Average level.
Sales promotion:
Roxy Paints have offered so many sales promotions. These are trade discount,
closing end discount and target fulfillment discount to its dealer and sales force.
It has some incentive offer to painter those keep maximum value for buying
potentials. For example, they provide about two five taka coins in its 18.2-liter
distemper and plastic paint that will get painter after finished painting. Thus
painter perused to contractor or owner to use this paint for better and durable
painting. Recently Roxy Paint providing a “Lakhpati” offers to consumers. That
offers feature like following__
Every pack of paint contains a coupon. Consumer will fill the gap of coupon and
will send to company. Winner will get about one hundred thousand BDT after
lottery. It is very effective offer to consumer for its selective market.
Roxy paint has some strong sales promotion activities. Those are as follows_
Advertising:
Roxy Paints select the BTV for communication because of their target customer.
Script of advertisement is very important for advertising because target customer
encoding level include with this matter.
Sales force:
Sales force is very important resource for any product marketing. In USA every
company spending about seventy million monthly to maintain its sales force
which is more than their expenditure to maintain scientist.
In case of paint dealers and painter who keeps the value of the product as well
as organizations is the value chain member. Roxy paints give very importance of
this people. They build the brand image to general consumer.
Direct marketing:
Roxy Paints have direct marketing through email, official latter and phone to
persuade the target organization to give the order. Many construction and
builders organization give order through mail or phone.
Distribution channel:
The pricing of paints performs a key strategic role in many firms because of
deregulation, informed buyers, intense global competition, slow growth in many
markets, and the opportunity for firm to strengthen market position. Price affects
financial performance and is an important influence on buyer’ value positioning of
brands. Price may become a proxy measure for product quality when buyers
have difficulty evaluating complex products.
Market Driven strategies of Roxy paint begin with an understanding of the market
and the customers that from the market. Market driven strategy of Roxy Paint
include
The major dimension of market driven strategy of Roxy paint provide an essential
perspective concerning the development of business and marketing strategies.
Passive strategy
Among them Roxy paint used to low passive strategy to determine the price of
their product.
Being a small manufacturer and products have lower cost feature than other
competitors Roxy paint is using this strategy.
It indicates—
Low price
Less risk
Low expenditure
Large volume of production
Large volume of sales
Easy break-even point.
Among seventy products different product keeps different individual design and
different pack size. For example, Roxy Butterfly, Roxy 777.
Every container has an identified design by color and logo. Each product has to
have the different pack size so that customer can purchase it according to need
and purchase ability. Most of products bearing warranty seal that convey the
massage to customer that “we will ready to take the product return if it is unable
to fulfill the promised service or damaged”. So Roxy paint has offer very flexible
option to customer to pursue the taking purchase decision and repeat purchase.
Price: Roxy paint initially offers a price list to its dealers before distribution that is
called trade price. After that they provide discount to dealer. Discount depends
on pack size, price and product line. In case of our country season also vary on
discount policy. Roxy provide special incentive or allowances to its sales people
and dealer after fulfilling the set target. In order to advantage of dealers it has
special credit term and payment period so that they can trade easily and always
stayed with Roxy paint.
Promotion:
Roxy Paints have offered so many sales promotions. These are trade discount,
closing end discount and target fulfillment discount to its dealer and sales force.
It has some incentive offer to painter those keep maximum value for buying
potentials. For example, they provide about two five taka coins in its 18.2-liter
distemper and plastic paint that will get painter after finished painting. Thus
painter perused to contractor or owner to use this paint for better and durable
painting. Recently Roxy Paint providing a “Lakhpati” offers to consumers. That
offers feature like following__
Every pack of paint contains a coupon. Consumer will fill the gap of coupon and
will send to company. Winner will get about one hundred thousand BDT after
lottery. It is very effective offer to consumer for its selective market.
Promotion strategy:
Communication objective
Need recognition
Finding buyer
Brand building
Evaluation of alternative
Decision to purchase
Customer retention
Need recognition:
Roxy paint introduced barrel container of thinner that is fulfilled the market need.
Because thinner is used to remove painting from old building so needs of it’s a
large quantity.
Finding buyer:
Salespeople of Roxy paint are always responsible for identifying and screening
the prospects and problems of potential buyer.
Brand building:
According to building the brand image Roxy paint search information from buyer
through promotion. They are also providing information about the brand to
customer through catalog or leaflet.
Evaluation of alternative:
Decision to purchase:
Customer retention:
Advertising:
Advertising means communicate with target customer through mass media by an
identified sponsor.
Roxy Paints select the BTV for communication because of their target customer.
Advertising strategy:
Budget determination:
Roxy paint determined very few budget on advertising but it is competitive being
a local company. Budget of advertising expenditure vary on percentage of
company’s profit. In case of Roxy paint it’s about 2% from yearly profit.
Creative Strategy:
The creative strategy is guided by target market and desired positioning of the
product.
Media Scheduling decision:
Roxy paints marketing department and media agency guides media selection
and scheduling decision.
(Household) 0.012Tk
Television 30sec.Prime 1000000.00Tk
time
80000000
(3 years)
people
Consumer Page one color 500000.00Tk 30000000 people 0.016 Tk
magazine in cosmopolitan
(monthly) (5 year) Paid readers
Website or Online Banner page, 200000.00Tk 30000 views per 6.66Tk
Add manager, month
or marquee. (2 year)
Remain 3 years
Sales force:
Sales force is very important resource for any product marketing. In USA every
company spending about seventy million monthly to maintain its sales force
which is more than their expenditure to maintain scientist.
Roxy Paints arrange a rewarding ceremony yearly for employees’ performance.
In this ceremony “Salesman of the year” is the most important award. For this
reason, every employee performs better to reach up the better position
individually. They provide incentives also which depends on sales volume.
Marketing department got market feedback from sales force.
Roxy paint used to the trade selling method to sales their products because of
product genre. This form of selling provides assistance and support to value
chain members rather obtaining sales. Marketing through wholesalers, Retailers,
or other intermediaries providing merchandising, logistical, promotional, and
product information assistance.
Roxy paints ltd. Effectively mange its sales force by using following methods__
Training:
Roxy paint has a formal training program for sales peoples developments. The
training program include_
Increase productivity.
Improve morale
Lower turnover
Improve customer relation
Enable better management in territory
To evaluate and control the sales people following issues are important
Unit of analysis.
Performance measures.
Setting performance standard
Unit of analysis:
Roxy paint analysis every unit of sales by segmented market such as every
district or brunches. Company focuses on team result. Geographic area is also in
under consideration.
Performance measure:
a) Behavior
b) Outcome
Some other measures tool are new business generation, market share gain, new
product sales, payment system etc.
Market potential.
Intensity of competition.
Difference in customer needs.
Quality of supervision.
In case of paint dealers and painter who keeps the value of the product as well
as organizations is the value chain member. Roxy paints give very importance of
this people. They build the brand image to general consumer.
Wholesaler
Painter
Sales people
Direct marketing:
Roxy Paints have direct marketing through email, official latter and phone to
persuade the target organization to give the order. Many construction and
builders organization give order through mail or phone.
Distribution channel:
Place:
Place is the very important fact of paint marketing. In case of paint market are
segmented by place such as city area, town area, semi town area and rural area.
In city and area customer seeks more synthetic paste distemper, plastic paint
and weather coat because of huge luxury building housing. In semi town and
rural area customer more purchase oil-based paint because of tin and wood
based housing. Thus dealers also keeps product according to their place. So
distribution channel, sales team and overall marketing department are working
through place.
20% Star
Question mark
?
10% Dog
8% CashCow
6%
4%
2%
Question mark:
Product that operates high growth market but have low relative market share.
Question mark requires lot of cash because it wants to overtake market leader. In
case of Roxy paint synthetic paste distemper (SPD), weather coat and some
other water based decorative product are in question mark level. So company
should have to spend more on such types of product development to beat the
competitor.
Star:
The leader of product with high-growth market. Product seek invest heavily to
fight with competitor. Oil based paint such as enamel paint like some other
products are in star mark level. Roxy paint leading the oil based paint market.
They are very careful about their duty according to stay in position
Cash Cow:
Product with falling growth rate that still have the largest market share. The
company does not have to finance expansion on this product. Company should
take present profit from this product and invest on another product. In case of
paints product cash cow product is rare. Yet some tin and woods paints are in
cash cow position. Company those are taking profit from that types of products
and not spending further for development.
Dog:
Product that have weak market share and low growth rate. Management will take
executive decision about this product. It should be modify or quit from market.
S = Strength
W = Weakness
O = Opportunity
T= Threat
And
Strength:
Roxy paint is a quality paints since 1953. Therefore, Roxy is well experienced in
paint market.
Opportunity:
But main threat is substitutes of paints. For example, tiles decoration on the wall.
Quality control
Roxy paints quality control is very high. Management has the carefully control
their quality because paints made by chemical that is very perishable. According
to the managers of research and development section ensures that the products
are update on a routine basis.
They always import qualitative raw materials and carefully handle the packaging.
42. Marine A/C Red oxide primer 3.64liter 390.00 370.50 335.40
55. Genuine Zinc Stiff paint 777 12.7kg 530.00 503.50 455.80
According to the sales manager in coming rainy season a loss expected for a
particular period. Rainy season is very sensitive period for Roxy Paints Ltd.
(BDT in LAKH)
Janu Febr. March April May Jun July Aug Sept. Octo Nov Dec Date
17.32 18.00 19.50 25.23 17.32 13.45 14.45 10.20 16.76 25.23 21.38 16.48 01
16.48 16.50 16.50 24.56 16.48 14.70 13.65 12.43 12.43 24.56 20.82 19.50 06
17.50 17.60 20.00 21.98 17.50 16.76 18.76 14.75 11.99 21.98 18.47 16.50 12
15.34 14.75 19.20 20.32 15.34 12.43 09.26 12.45 10.20 20.32 17.52 20.00 18
13.80 13.00 17.50 18.77 13.80 11.99 14.75 11.33 13.45 18.77 25.28 19.20 24
19.20 20.00 16.48 17.56 19.20 10.20 15.34 10.29 14.70 17.56 24.50 17.50 29
Conclusion
Three types of commission are providing various companies, Trade discount, Bill
scheme, and Payment discount. However, it depends on organizations own
policy according to volume of sales or sales force feedback. For the most time
every companies commission strategy depends on market condition. Market
condition depends on season, place, quality, price, and pack size and customer
expectation. In case of our country, most of the consumers are seasonal. So time
also vary on commission strategy. It is very difficult to predefine commission
strategy particularly.
At first, we should to analyze market situation and then define objective and
ahead further advancements.