E Banking - Presentation Transcript

1. GROUP MEMBERS • KHAWAJA JAMIL (Group leader) (117-SE/BS(H)/F07) • MUHAMMAD

ISHTIAQ (118-SE/BS(H)/F07) • MUHAMMAD ARSHAD (114-SE/BS(H)/F07) • MUHAMMAD
SHAKIL (125-SE/BS(H)/F07) • MUHAMMAD JAMIL (127-SE/BS(H)/F07)
2. What is INTERNET Banking or @ E-Banking?
3. Introduction • The systems that enable financial institution customers, individuals or businesses, to
access accounts, transact business, or obtain information on financial products and services
through a public or private network, including the Internet. i.e. • PC • ATM • PDA • TT • BOOTH •
Online banking
4. The termν E-Banking History dates back to 1980s. ν History Of E-Banking online became
popular in the late '80s and referred to the use of a terminal, ν keyboard and TV (or monitor) to
access the banking system using a phone line Stanford federal credit union was the first who offer
online internet banking Later on snapped up by other banksν services to all of its members in
1994. like Well Fargo, Chase Manhattan and Security First Bank.
5. quot;Online Bankingquot; or quot;Internet Bankingquot; is aν Definition Onlineν term used for
performing transactions, payments etc. over the Internet. banking or Internet banking allows
customers to conduct financial transactions on a secure website operated by their retail or virtual
bank, credit union or building society. (Wikipedia)
6. Basic Level Services. Information About products andν Types of E-Banking Simple Transactional
Website. Submit Application, Instruction butν services. Fully Transactional Website.
Transferν don't offer Fund based Transaction. Funds, Payment of different bills, Subscribing to
other products and sale and purchase of securities .
7. Data from payments association Apacs show 21ν Is e-banking really popular? million people
used online banking last year, compared with 3.5 million early According to Alexa, the list of 100
most popular websites inν adopters in 2000. www.icicibank.com -♦India has 4 websites that are
of top most banks in India. www.onlinesbi.com♦ www.hdfcbank.com - Rank 34, HDFC Bank
♦Rank 27, ICICI Bank www.citibank.co.in - Rank 100, Citi Bank♦- Rank 98, State Bank of India
8. Net Banking / e-Banking / Onlineν How Is Internet Currently Employed? Inter Branch Funds
Transfer (all♦ Statements / Transactions Summary ♦Banking Inter Bank Funds Transfer (all banks
not♦branches not e-banking enabled) Bills Payment - Phone♦enabled with this service) &
Lead♦Electricity Marketing,ν Generation for Deposits, Investment Plans, Credit Cards
Advertising, Brand Building
9. Electronic Fund transfer In Electronic fund transferν Products and Services Personal Computer
banking Accountν mostly we use ATM and Bank’s website. Phone Banking By usingν summary,
Request cheque books, Payment of Utility bills Person to person payment It also known as
emailν phone you can make payments. money transfer.
10. Debit card Purchase You can use your account balance any where in theν world with he help
VISA support. ( PSO, Electronics, Book shop, Hotels)
11. Comparison between National and international bank Funds Transfers inside Fund Transfers inside
Utility Bills Bill Payment Balance inquiry Account summary SMS Alert Account alerts Order cheque
book Credit card activity Funds transfer outside Fund transfer outside Credit card payment View
checks
12. While online banking has been around for many years,ν Online Banking Frauds but no cases of
fraud have been reported until recently. Since the beginning of the year 2004, reports of fraud
cases nearly explode.
13. The quot;phishingquot; scheme involves using fakeν Password + Fishing emails and/or fake
websites. Criminals send emails that appear to be from the The first half ofν customer's bank that
direct customers to a fake website. 2008 alone has seen 20,000 reported phishing incidents –
where users are sent phony emails taking them to fake banking websites trying to get hold of their
account details – compared with just over 5,100 cases two years ago.
14. Phishing
15. Spyware is generally considered to be software that is secretly installed on a computer and takes
things from it without the permission or knowledge of the user Trojan horse The quot;Trojan
horsequot; scheme is based on embedding a computer virus type software program onto the
customer's PC. Trojans often tie themselves into the keyboard driver and record keystrokes
16. Skimming is a more advanced version of an identity theft .ν Skimming Fraudsters illegally copy
the information from the magnetic strip on the back of your plastic without interfering with the
legitimate payment transaction.
17. The quot;over the shoulder lookingquot; scheme occursν Over the shoulder when a customer
performs financial transactions while being observed by a criminal.
18. An explicit, informed andν Risk Management Board and Management Oversight documented
strategic decision as to whether and how the bank is to provide The initial decision should include
the specificν e-banking services. accountabilities, policies and controls to address risks, including
those arising in a cross-border context.
19. It encompasses security control process, such as the development andν ν Third-party
dependencies. ν maintenance of a security control infrastructure. Outsourcing relationships
20. Delivery on a consistent and timelyν Legal and Reputation Risk Management Banks should
effectiveν Effective incident response mechanisms. ν basis. Develop appropriateν capacity,
business continuity and contingency planning. incident response plans, including communication
strategies
21. Appropriate authorization privileges and authenticationν Security Controls Adequate
infrastructureν Logical and physical access controls. ν measure. security to maintain appropriate
boundaries. Restrictions on both internal and Data integrity of transactions, records andν external
user activities. Adequate disclosureν Protection and privacy regulations. ν information.
22. These customer are moreν Suggestions and Recommendation 1. Let them Shop If the
bankν than comfortable playing with their money on their bank’s website. could provide a Online
Shopping Facility and great deals on daily need products Why would you or I even bother going
toν like grocery, books, gadgets etc. eBay, Shop hive, Amazon or any online store and spending
hours on bidding and Huge amount of money can be made by any bank since there isν comparing
prices? no product display cost involved; only order delivery costs and these costs can be beared
by the suppliers and the bank could earn a commission on every sale.
23. Most of the Pakistani and Indian online storesν 2.Let Debit Cards Go Online The number of debit
card holders is 10 times moreν don’t accept debit cards. Letν than that of credit card holders in
the world. Or may be even more. customers use debit cards for online shopping at least where
they can pay in the No one would mind paying a small convenience fee as low asν local currency.
Lets say, the number of daily online purchases inν Rs.10 per transaction. Pakistan is 1,00,000 and
that means Rs.10,00,000 can be made everyday and that is Rs.36 crores to be made every year.
24. 3.Online customer support If we don’t take care of our customers, someoneν else will.
25. Call me backν Every bank can offer customer support over the Internet. ν Toll free number
( Allied bank andν Live chat over the bank website ν option. Standard charted bank)
26. Feedbackν Multi language support ν Site Maintenance activity ν FAQs ν
27. Ease of use The communication has to be enable withν 4.Website Structure Customer’sν the
customer through use of text, graphics and animation. Relationshipν confidence How customer
feel while visiting your website? services Building relation ship services by offering extra services
and information
28. Q&A