BPM Course Info and Schedule

NATIONAL ECONOMICS UNIVERSITY
FACULTY OF BUSINESS MANAGEMENT

Business Process Management
Course Information and Schedule
Instructor Course Overview
Vu Xuan Hoanh Mai This course introduces the concepts of business process and management of
processes. Course work will be project-based; students will create an
assessment of a process-oriented company, a mapping and analysis of a
Phone
business process, and a small-scale process design for a particular
0866.95.91.96 product/service.
Email Required Text
[email protected] Course Text Compilation for Business Process Management, Vu Xuan Hoanh
Mai.
Course Schedule
Week Section Module Readings/Materials

Week 1 1 Business and Process – The Kaplan, R. S., & Norton, D. P.
Big Picture (2008). The execution premium: Linking
strategy to operations for competitive
advantage.
Week 2 2 Business Process Management Hammer, M. (1990) Reengineering work:
Don’t automate, obliterate.
Week 3 3 Process-Oriented Entreprise Hammer, M. and Stanton, S. (1999) How
process enterprises really work.
Champy, J. (2006) People and processes.
Hammer, M. (2007) The process audit.
Week 4 Case Study Discussion: Case Pinnacle West (A).
Creating a process-oriented
entreprise.
Week 5 4 Process and Capacity Swink et al. (2018) Chapter 3.
Week 6 4 Theory of Constraint and Swink et al. (2018) Chapter 3.
Continuous Process
Improvement
Week 7 5 Process Mapping and Analysis Swink et al. (2018) Chapter 3S.
Week 8 Case Study Discussion: Case Midwestern Lighting (B).
Process Flow Analysis
Week 9 6 Product/Process Design and Swink et al. (2018) Chapter 4.
Development
Week 10 6 Process Innovation and Process Swink et al. (2018) Chapter 4.
Redesign Dumas M., La Rosa M., Mendling J.,
Reijers H.A. (2013) Process Redesign.
Week 11 7 Manufacturing and Service Swink et al. (2018) Chapter 5.
Process Structure
Week 12 8 Business Process Modeling Reisig and Rozenberg (1992). Informal
Introduction to Petri Nets.
Video: “A Tale of Two Invoices”.
Assessment and Evaluation
15% Process-Oriented Entreprise To be done by groups of 4 to 6 students.

Assessment Case Study Group written essay due at the end of week 3
(Sunday 11:59). In week 4, half of groups
present prior to class discussion.
20% Proces Mapping and Analysis Case To be done by groups of 4 to 6 students.
Study Group written essay due at the end of week 7
(Sunday 11:59). In week 8, half of groups
present prior to class discussion.
15% Weekly Reflections Due at the end of each week (Sunday 11:59pm).
To be done individually.
50% Final Examination TBA.
All your assignments will be submited through LMS. Late submissions will not be accepted and will lead to
failure on that assessment items.
Readings for case studies are as following:

 “Creating a Process-Oriented Enterprise at Pinnacle West” by T.S. Raghu;
 “Midwestern Lighting” in Swink et al. (2018) Chapter 3S.
The guide for writing a case study analysis is posted and need to be well understood for the success of
writing group essays. The marking rubrics for case study assignments (on writing, presentation, and
discussion) is posted.
Your weekly reflections will be marked using the following rubric:
Basic Developing Proficient
Personal Shows little to no personal Shows some personal Shows good personal
MSc. Vu Xuan Hoanh Mai Business Process Management

engagement engagement. The writing is engagement. Brings in a engagement. Brings in
mainly about the material, limited amount of personal relevant personal thoughts
not how it relates to the thought or personal or experience and clearly
student or the student's experience, but is unclear relates them to the course
though. or superficial about its material.
relationship to the course.
Strength of Little to no argument. Limited arguments to Good argument to support
argument Provides mainly opinions support stated position or stated position or thoughts
or facts and does not thoughts on material, but on material. Coherent and
demonstrate coherence of some significant errors in logical argumentation.
thought. logic.
Engagement Shows only superficial Integrates some of the Makes extensive use of the
with awareness of reading argument or evidence of reading material and
material material. Knowledge only the reading materials, engages with the evidence
of the highlights. Little or beyond the main and argumentation by
no knowledge of the highlights. And/Or supporting or critiquing it
argument or subtle details. integrates some additional in depth and detail.
relevant critical material
not assigned.
Critical Limited critique, focuses Some critical thoughts on Critiques the material
thinking mainly on description. material, but little or no based on good evidence
substantiating evidence or and argument.
argument.
Good Grammatical and/or Correct grammar and Coherent organization and
writing spelling errors. Confused spelling and appropriate clear expression. Extensive
expression, ill-suited or vocabulary. Limits to and appropriate use of
limited vocabulary and/or coherence of expression vocabulary. Correct
incoherent organization of and organization. grammar and spelling.
writing.
Your journal entries need not be long (about one page is sufficient), but they should be insightful and
reflective and show that you have an informed opinion about the material. Do not be superficial or
simply repeat the material. Some tips on writing the reflections:
 You could reflect on what you have learned or what you found interesting or particularly
relevant each week? Discuss how and why you think it is relevant or interesting. If you do not
think you have learned anything interesting or relevant, you should reflect on why you believe
the material was not interesting or relevant to you.
 Make it personal: Use a personal experience or story that relates to the topic. Relating the
readings to your own experiences helps in understanding the readings and topics.
 Make it critical: Pick just one argument/point in the paper and critique it thoroughly. Perhaps
take the readings and look for counterexamples in your personal experience. Alternatively, talk
about both your own experiences and critique some aspect of the readings that doesn't sound

right to you. However, being critical means not to simply disagree with something, but to also
provide a counter example, a counter argument, counter evidence, and possibly an alternative.
 Relate it to other material: Perhaps there is something in another course you have taken that
relates to business processes?
 Follow the thought: Don't leave it at the first thought you have but follow that and see where
your thinking and arguments lead you
 Use a spell checker. Format your submission properly.
Course Resources
All the important reading materials for this course are compiled by the instructor MSc. Vu Xuan Hoanh
Mai in the Course Text Compilation. A copy of the compilation is optional.
The resources are cited as below:
Champy, J. (2006) People and processes. ACM Queue, Mar 2006, 34-38.
Dumas M., La Rosa M., Mendling J., Reijers H.A. (2013) Process Redesign. In: Fundamentals of Business
Process Management. Springer, Berlin, Heidelberg, 253-261.
Hammer, M. (1990) Reengineering work: Don’t automate, obliterate. Harvard Business Review, Jul-Aug 1990,
104-112.
Hammer, M. (2007) The process audit. Harvard Business Review, Apr 2007.
Hammer, M. and Stanton, S. (1999) How process enterprises really work. Harvard Business Review, 108-118.
Kaplan, R. S., and Norton, D. P. (2008). The execution premium: Linking strategy to operations for competitive
advantage. Boston, Mass: Harvard Business Press.
Reisig, W. and Rozenberg, G.: Informal Introduction to Petri Nets. In: Reisig, W. and Rozenberg, G. (1998)
Lectures on Petri Nets – Advances in Petri Nets. Lecture Notes on Computer Science Volume 1491, Springer
Verlag.
Swink, M., Melnyk, S. A., and Hartley J. L. (2020). Managing Operations across the Supply Chain. New York,
McGraw-Hill Education.

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NATIONAL ECONOMICS UNIVERSITY

FACULTY OF BUSINESS MANAGEMENT

Instructor Course Overview

Email Required Text

Week Section Module Readings/Materials

Assessment and Evaluation

15% Process-Oriented Entreprise To be done by groups of 4 to 6 students.

Readings for case studies are as following:

MSc. Vu Xuan Hoanh Mai Business Process Management

MSc. Vu Xuan Hoanh Mai Business Process Management

 Use a spell checker. Format your submission properly.

The resources are cited as below:

MSc. Vu Xuan Hoanh Mai Business Process Management

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