The UK Retail Financial Services Market: Capturing The Opportunities

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The UK Retail Financial Services market:

Capturing the opportunities

Robin Phipps
Group Director (UK Operations)
2 December 2005
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Agenda

• Brief overview of Legal & General

• The UK market – changes and opportunities for Legal & General


• Competition and Regulation
• Changing demographics
• Savings and protection shortfalls
• Evolving distribution

• Conclusions

• Questions

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Legal & General Group

• Market capitalisation of £7.5bn (€10.9bn)


• 3rd largest life assurer in the UK

• Significant fund management business - £187bn (€273bn) under


management
• Average inflow over £1bn (€1.5bn) per month over last 8 years

• Nearly 90% of Group profits derived from the UK


• Smaller businesses in France, Netherlands, Germany and the USA

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Legal & General UK business

• UK individual business market share over 11%


• market share doubled since 2000
Annuities Protection
• Broad range of products for Individual 13% 19%
and Corporate markets

• Strong partnerships with Banks and


Building Societies

• Leading Direct provider


Collective Pensions
• Well-recognised brand – favourable Funds 28% 22%
view from financial journalists Investment
Bonds 18%

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UK Life & Pensions market

Competitive picture
• Scope for further concentration
• Top 5 Life & Pensions providers have 48% of new business (2000: 37%)
• Real scale advantages from brand/technology costs and underwriting
information

Regulation
• Complex and costly system of sales regulation
• but system now largely stable and implemented by market
• complexity favours large providers
• Government looking to reduce burden of regulation for compliant firms

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The UK: Changing demographics

Number of people aged 65 and over


• Not a time bomb but an iceberg,
moving slowly towards us
millions
20 • State provision increasingly stretched
• Basic State Pension well below EU
15 average
• Employers moving away from defined
10 benefit pensions

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• Boundaries between public and
private healthcare provision are
blurring
0
• Increasing inheritance to help fund the
cost of ageing and healthcare
60
70
80
90
00
10
20
30
40
50
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19
19
19
20
20
20
20
20
20

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The UK: Savings & Protection
opportunities
• Retirement savings shortfall £27bn+ (Mercer Oliver Wyman 2001)
• Pensions Commission recommendations for Government policy
• Increase in retirement age
• Changes to state pension
• Increased pension saving
• Pensions tax changes 2006:
• transfers • higher tax relief limit
• SIPPs • income drawdown

• Protection shortfall “conservatively” estimated as £2,000bn cover


(Swiss Re 2002)
• current ABI new protection business £1.4bn pa APE could double
• tax-efficient term assurance using pensions tax relief
• expertise of leading providers has created significant entry barriers

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The UK: Distribution changes
Depolarisation
• 1988 – 2005: all investment advisers “polarised” as either:
• Independent Financial Advisers (IFAs): choose most suitable product from
whole market, or
• Tied Agents, selling products from a single provider

• From June 2005: Complete flexibility of status

• Market expectation:
• many IFAs would “multi-tie” to 4/5 providers
• a race to secure distribution
• But in practice:
• limited impact
• probably less than 10% of total market to multi-tie

…and a new route to investor choice is emerging


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The UK: Distribution changes
The rise of the Fund Platform
Adviser Customer • Single technology platform
offering wide range of funds
from different managers
Fund Platform • Has transformed markets in
USA and Australia
• Customer benefits
• wide choice of investment funds
ISA Pension Bond • range of product wrappers

Product wrapper providers • Adviser benefits


• facilitates ongoing advice
• reduces back office cost

A B C D etc • Advisers want single platform


• effective tie to one platform
Fund managers
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The UK: Distribution changes
Channel prospects
IFAs
• Still the predominant distribution channel, but some significant issues:
• overhang of industry compensation costs
• ageing adviser population
• need to show added value to clients from ongoing investment advice
• Recovery in income from individual pensions
• Limited impact from shift to multi-ties

Banks and Building Societies


• Market penetration significantly below some EU markets
• Huge gap in bancassurance results between banks
• reflects level of commitment and quality of execution
• levelling up to best practice could expand total market by 20%+

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Legal & General: capturing the
opportunities
Legal & General
A strong, flexible distribution network:
Tied
Agents IFAs (56%) • Stable and growing flow of business from
& Direct strong Bank/ Building Society partnerships
(11%)
• Major synergies with strong mortgage
Banks/BS intermediary business
(33%)
• Stability gives base for increasing presence in
IFA market
Market
• Leveraging capabilities across distribution
channels
Tied IFAs (60%) • Specialised Corporate Business units
Agents
& Direct
(16%) Banks/
• Strategic stake in Cofunds technology platform
BS
(24%)

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Conclusions

• Substantial opportunities in a more orderly UK market


• Regulatory stability + need for increased personal savings
• Multi-tie impact likely to be limited – fund platform developments
more significant
• Banks/BS to increase market share – Legal & General well
positioned to capitalise
• A well-recognised customer brand
• Broad product spread, good quality of service + multi-channel
access vital to success

Legal & General is well equipped to turn


change in the UK market into opportunity
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