Manual
Manual
Manual
TECHNICAL SUPPORT
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GETTING Ubisoft’s Technical Support Department, please first read through this manual and the README file
workmanship for a period of ninety (90) days from the date of purchase. Ubisoft products are sold “as is,” without (on theSystem
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any expressed or implied warranties of any kind, and Ubisoft is not liable for any losses or damages of any kind http://support.ubi.com.
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resulting from use of its products. Ubisoft agrees for a period of ninety (90) days to either replace defective product Uninstalling .
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free of charge provided you return the defective item with dated proof of purchase to the store from which the will beEntering
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CD Key .whose . . . computers
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product was originally purchased or repair or replace the defective product at its option free of charge, when Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Whenever you contact the Technical Support Department, please include the following information or have it
accompanied with a proof of purchase and sent to our offices postage prepaid. This warranty is not applicable to PLAYING
available if you THE are calling: GAME
normal wear and tear, and shall be void if the defect in the product is found to be as a result of abuse, Basicproduct
• Complete Controls . . . . .version
title (including . . . .number).
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unreasonable use, mistreatment, or neglect of the product. • ExactBuying
error messageUnits . . . . . (if . .applicable)
reported . . . . . .and
. .a .brief
. . .description
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Limitations: This warranty is in lieu of all other warranties and no other representations or claims of any nature SINGLE-PLAYER
• Processor speed and manufacturer.
shall be binding on, or obligate Ubisoft. Any implied warranties applicable to Ubisoft products, including warranties • AmountTheofMenus . .
RAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
of merchantability and fitness for a particular purpose, are limited to the ninety (90) day period described above. In • Operating system.
MULTIPLAYER
• Video card that you are using and amount of RAM it has.
no event will Ubisoft be liable for any special, incidental, or consequential damages resulting from possession, use, The Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
or malfunction of Ubisoft products. Some states do not allow limitations as to how long an implied warranty lasts • Maker The andGame speed ofModes . your CD-ROM . . . or . .DVD-ROM
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and/or exclusions or limitations of incidental or consequential damages. So the above limitations and/or exclusions • Type of sound card you are using.
of liability may not apply to you. This warranty gives you specific rights, and you may also have other rights that THE INTERFACE
Support Over the Internet: This is the best way to find answers to common issues seen with our games.
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vary from state to state. Our Frequently
The Tactical Asked QuestionsAid Menu . . list is available
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Notice: Ubisoft reserves the right to make improvements in its products at any time and without notice. Technical
TheSupport
Domination informationBar . available, . . .including
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Support The pages on a daily basis, soMenu
Reinforcement please .check . . .here
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Refunds: Ubisoft cannot provide refunds or otherwise process returns for credit of any kind other than an identical http://support.ubi.com.
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product replacement. Any product refund request must occur at the place of purchase, as the individual retail outlets TheUsOrder Palette .Due . .to . high
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set their own refund policy. This policy covers identical product replacements only. Contact by Webmail: no
longerThe Requests
offer support Menu .
via standard email. . .However,
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Product/Documentation Replacements: Please contact a Ubisoft Technical Support Representative directly directlyThe
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before sending your product to us. In many cases, a replacement is not the best solution. Our Support THE UNITS
questions much more quickly than we could through standard email. To send us a webmail simply log into our site at
Representatives will help you determine if a replacement is necessary or available. You will need to first acquire an http://support.ubi.com.
Armor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
RMA (Return Materials Authorization) number to process your return or replacement. Without an RMA number from Air .site,
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. 9
a Support Representative, your replacement request will not be processed. Asked Infantry .
Questions (FAQ), . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
search our database of known problems and solutions, and send in a request for personal
If we determine a return or replacement is necessary: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
assistance from a Technical Support representative by using the Ask a Question feature on the Frequently Asked
Within the 90-Day Warranty Period: Please return the product (media only) along with a copy of the original TACTICAL
Questions page. Most AIDwebmail contacts are responded to within two business days.
sales receipt, showing the date of purchase, a brief description of the difficulty you are experiencing including your Contact Non-Destructive .
Us by Phone: You . .can
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12this
Selective Strikes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
name, address (no PO boxes), RMA number and phone number to the address below. If the product was damaged numberIndiscriminate
is for technical assistance only. No gameplay hints or tips are given over the Technical Support line. When
Attacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
through misuse or accident (cracks, scratches), or if you do not have a dated sales receipt, then this 90-day warranty calling our Technical Support line, please make sure you are in front of your computer and have all of the necessary
is rendered void and you will need to follow the instructions for returns after the 90-day warranty period. WARRANTY . .
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After the 90-Day Warranty Period: Please return the product (media only) along with a check or money BeTECHNICAL
advised that our SUPPORT Technical Support . . representatives
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order for the amount corresponding to your product (see replacement fees below) made payable to Ubisoft, a brief 9 am–9 pm Eastern Time.
description of the difficulty you are experiencing, including your name, address (no PO boxes), RMA number, and While we do not charge for technical support, normal long distance charges apply. To avoid long distance charges, or
phone number to the address below. to contact a support representative directly after these hours, please feel free to browse our Frequently Asked
Replacement Fees: Our most recent replacement fee schedule is available online. Please visit Questions lists or to send us a webmail. Webmail questions usually receive a response within two business days.
http://support.ubi.com for an updated price list. Pour du service en français, veuillez contacter / Para la ayuda en español llame: (866) 824-6515.
Warranty Address and Contact Information Contact Us by Standard Mail: If all else fails you can write to us at:
Phone: 919-460-9778 Ubisoft Technical Support • 3200 Gateway Centre Blvd. • Suite 100 • Morrisville, NC 27560
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Address: Ubisoft Support • 3200 Gateway Centre Blvd. • Suite 100 • Morrisville, NC 27560 our policy that game returns must be dealt with by the retailer or online site where you purchased the product. If
Please use a traceable delivery method when sending products to Ubisoft. you have a damaged or scratched CD, please visit the FAQ listing for your game and get the latest replacement
policy and pricing. We will not accept unsolicited returns/exchanges without prior approval and an RMA (Return
Materials Authorization) number from a support representative.
GETTING STARTED Buying Units
The upper section of the Reinforcement menu displays the units that
System Requirements are available for purchase. All units cost points, and you have a set
number of points to utilize. These points aren’t exhausted, but rather
Supported OS: Windows® XP/Windows Vista® (only) invested; if you purchase a unit that costs 1200 points, you will
Processor: 2.0 GHz or faster single-core (2.2 GHz for Windows Vista) or any dual-core Intel® or regain those points over time if that unit dies or is destroyed.
AMD® (2.5 GHz or faster recommended)
RAM: 512 MB Windows XP (1024 MB recommended)/1 GB Windows Vista (1.5 GB recom- The lower section of the menu displays your selected units, the
mended) ones you plan to deploy on the battlefield. Once you are happy with
Video Card: 128 MB DirectX® 9.0c–compatible (256 MB DirectX 9.0c–compatible recommend- the amount of units that you have selected, you can deploy them by
ed) (see supported list*) sending them to your Drop Zone. You can select your own individual
Drop Zone at any time, but only within a specific area of the map.
Sound Card: DirectX 9.0c–compatible This specific area may change size and location as the game pro-
DirectX Version: DirectX 9.0c gresses.
DVD-ROM: Dual-layer DVD drive
Hard Drive Space: 8 GB
Peripherals Supported: Windows-compliant keyboard and mouse
Multiplayer: Broadband connection with 128 kbps upstream or faster
*Supported Video Cards at Time of Release
NVIDIA® GeForce® 6/7/8/9/X200 series
ATI® 9600-9800/X300-X850/X1050/X1300/X1550-X1950/HD 2400-4800 series
Laptop versions of these cards may work but are NOT supported. These chipsets are the only
ones that will run this game. For the most up-to-date minimum requirement listings, please visit
the FAQ for this game on our support website at: http://support.ubi.com.
SINGLE-PLAYER
The single-player mode tells the
Installing World in Conflict®: Soviet Assault story of what might have
To install the game, insert the DVD into your computer and follow the instructions. If the happened had the Soviet Army
Installer is not launched automatically, explore the contents of the DVD and double-click the invaded the United States in the
Autorun.exe file. autumn of 1989.
PLAYING THE GAME Besides the main campaign, you can also do a tutorial mission, which explains the basics of the
game. This is a good way to start off your military career and to familiarize yourself with the con-
Basic Controls trols. You can also play Custom Missions made with the World in Conflict modification tools.
World in Conflict: Soviet Assault is a tactical strategy game in which you control a number of
units on a battlefield using the mouse and keyboard. With the default settings you can pan the
camera around with the W, A, S, and D keys on your keyboard: W for forward movement, S for
backward movement, A and D for strafing left and right. You can rotate the camera by holding
the middle mouse button down or by dragging the cursor to any of the four sides of the screen.
The mouse is your central tool in controlling your units. You can move the cursor by moving the
mouse, and you can select units by left-clicking on them or by holding down the left mouse but-
ton and dragging a selection box around them. Once the units are selected, you can issue move-
ment or attack orders by right-clicking on the battlefield or on enemy units.
2 3
MULTIPLAYER Command Point will appear behind it. When time runs out, or when the attackers take control of
all the Command Points, the roles are reversed and it’s the other team’s turn to attack. In order
The multiplayer mode of World in Conflict: Soviet Assault is a unique game experience in which to win, the second team must capture more Command Points than the first attacking team, or
up to 16 players can play together. You can either play multiplayer over a local area network or capture them faster.
via the World in Conflict: Soviet Assault official online portal, Massgate™.
Tug of War
The Roles
All the units available in the game are divided between four different
roles. You can only play one role at a time, and you will have to rely on
your teammates to cover your back when you need it. Even though some
of the units are available across the role borders, commanders of each
role do have specific responsibilities toward their teammates. In Tug of War mode, one long Command Point acts as a frontline. Both teams struggle to control
all the Perimeter Points at the same time to push the frontline forward. The map is won when
one team pushes the frontline all the way to the other team’s side, or when a team has pushed
the enemy back and holds the majority of the map when the time runs out.
Armor Few-Player Mode
The armor role is for anyone who likes to keep it simple. With unparal- All the different game modes can also be played in Few-Player mode. Few-Player mode is a
leled armor protection, the armor role is a powerful presence on ground. special mode where the game is tuned for 1-on-1 or 2-on-2 play. In Few-Player mode, the role
Tanks hold their ground very well, and transport vehicles work as help- system is removed and Reinforcement Points vastly increased, to make sure that all the players
ful aid in fast-paced advancements, giving tanks moderate protection get enough firepower to fight off their enemy. This game mode puts a lot of demand on player’s
against enemy helicopters. individual skills, and is great for commanders who like to have full control of the battle.
Air
The air role is perfect for commanders who prefer fast movement and high attack power. The
transport and scout helicopters also give the team the benefit of larger visual range and mobility
THE INTERFACE
on the battlefield. However, although the air role is a powerful offensive force, it lacks the ability
to capture Command Points.
Infantry
The infantry role puts a lot of demands on the commander. Being the most vulnerable to enemy
fire, infantry units have to depend on movement and stealth to survive against enemy vehicles.
By being able to hide in forests and buildings, infantry units are most at home in forests and
larger cities. Armed with highly effective firearms, infantry poses a serious threat to all other
roles if played well.
Support
The support role is one of the most diverse available. Apart from its very effective mobile artil-
lery and anti-air vehicles, the support role also includes repair tanks that can repair friendly
vehicles. The support role can be hard to master, but it is an essential role for a strong army.
In Domination mode, two teams fight for domination over a number of Command Points that
are spread out across the map. The team that controls the most Command Points will push the
Domination bar to its advantage. You win Domination by holding the majority of the Domination
bar, either when the time runs out or by holding it completely. If you control all the Command
Points on the map, thus achieving Total Domination, the Domination bar will move twice as
quickly as it did before. The Heads-Up Display
The Heads-Up Display (HUD) consists of five major areas: (1) The Tactical Aid Menu, (2) The
Assault Domination Bar, (3) The Reinforcement Menu, (4) The Mini-Map, and (5) The Order Palette.
Assault mode is played in a set of two rounds. One team acts as defender while the other
team plays the role of attacker. The attacking team must take a number of Command Points in
a pre-set order. When the attacking team takes control of the first Command Point, a second
4 5
The Tactical Aid Menu The Mini-Map
1. T oggle Button: Press this button to toggle the Tactical Aid 1. S wap Unit Group: Move camera between your different
menu on and off. units on the battlefield.
2. Tactical Aid Points: Used to purchase Tactical Aid. 2. Toggle Formation: Toggle between the different forma-
3. Tactical Aid Weapons: Shows the weapons available for pur- tions.
chase. The weapons you can purchase are highlighted. 3. Go to Drop Zone: Moves the camera to your drop zone.
4. Multiple Selections: Use these to spend extra Tactical Aid 4. Toggle Mega-Map: Displays a strategic overview of the
Points to deliver more than one attack of a certain Tactical Aid entire battlefield.
Weapon. You can launch up to three attacks at the same time. 5. Disband Selected Groups: This button will disband your
5. Tactical Aid Tabs: Click these to browse between the different selected units from the battlefield. You will get all your
types of Tactical Aid Weapons. Reinforcement Points back.
6. Mini-Map: An overview with icons representing different
occurrences on the battlefield.
6 7
The Mega Map Light Tank
USA M551A1 Sheridan | USSR PT-76 | NATO FV101
Scorpion
Offensive Abilities: Shillelagh Missile (USA), AT-4 Spigot
Missile (USSR), or HESH (High Explosive Squash Head)
Round (NATO)
These anti-tank weapons allow Light Tanks to do more seri-
ous damage to heavy armor.
Defensive Ability: Smoke Screen
Launches smoke mortars that hide the vehicle from view.
Armored Transport
USA M2A2 Bradley | USSR BMP-2 | NATO FV510 Warrior
Offensive Abilities: TOW Missile (USA), AT-5 Spandrel Missile
(USSR), or Armor Piercing Rounds (NATO)
The TOW and AT-5 are wire-guided missiles, while the Armor
Piercing Rounds are alternate ammunition for the main cannon.
Defensive Ability: Smoke Screen
Launches smoke mortars that hide the vehicle from view.
Amphibious Transport
USA AAVP7A1 | USSR BTR-80 | NATO Luchs
Offensive Abilities: MK-19 Grenade Launcher (USA) or HEI
Rounds (USSR and NATO)
The Mega Map displays a detailed overview of the battlefield, with an assortment of icons repre-
senting the units and other occurrences. The battlefield is split up into a grid, much like a chess The MK-19 targets an area, while the HEI rounds add blast
board. Players can still issue orders on the Mega Map, and can also select specific filters for damage and fire effects to normal attacks. Both are effective
what the Mega Map will display. It lacks the full control of the regular camera, but can give play- against infantry and light vehicles.
ers some strategic benefits. Defensive Ability: Smoke Screen
Launches smoke mortars that hide the vehicle from view.
THE UNITS Air
Armor Heavy Attack Helicopter
USA AH-64A Apache | USSR Mi-24V HIND |
Heavy Tank NATO A129 Mangusta
USA M1A1 Abrams | USSR T-80 U | NATO Leopard 2A4 Offensive Abilities: Hellfire Missile (USA), AT-6
Offensive Ability: HEAT Shell Spiral Missile (USSR), or HOT Missile (NATO)
Fires a HEAT Shell that is powerful against light armor but not Launches an air-to-ground missile that is
very effective against heavy armor. capable of damaging any tank armor in the
Defensive Ability: Smoke Screen world. Best used to disable important enemy
Launches smoke mortars that hide the vehicle from view. vehicles from a safe distance.
Defensive Ability: Drop Flares
Ejects a salvo of burning-hot IR countermea-
sures that are likely to divert incoming hostile
Medium Tank missiles.
USA M60A3 | USSR T-62 | NATO Chieftain Mk 5
Offensive Abilities: White Phosphorous Shell (USA and
NATO) or Frag-High Explosive Round (USSR) Medium Attack Helicopter
WP shells create deadly clouds of burning smoke, USA AH-1W Super Cobra | USSR Mi-28 Havoc |
while the Frag-HE rounds simply explode. Both are NATO SA-341 Gazelle
deadly against infantry. Offensive Abilities: Sidewinder Missile (USA),
Defensive Ability: Smoke Screen Vympel R-73 Missile (USSR), or Mistral Missile
Launches smoke mortars that hide the vehicle from (NATO).
view Launches an air-to-air missile, capable of serious
damage to enemy helicopters.
Can be defeated by IR countermeasures (e.g.,
flares).
Defensive Ability: Drop Flares
Ejects a salvo of burning-hot IR countermeasures
that is likely to divert incoming hostile missiles.
8 9
Scout Helicopter Troop Transport
USA OH-6A Cayuse | USSR Ka-25 Hormone | USA HMMWV | USSR UAZ-469 | NATO D-90
NATO BO-105 PAH-1 Offensive Ability: Armor-piercing Bullets
Offensive Ability: IR Scan Loads the machine gun with armor-piercing bullets
Detects enemy units hidden in smoke clouds, for- and increases the unit’s damage. It’s slightly more
ests, and buildings. effective against armored vehicles.
Defensive Ability: Drop Flares Defensive Ability: None
Ejects a salvo of burning-hot IR countermeasures
that is likely to divert incoming hostile missiles.
Transport Truck
Transport Helicopter USA M939 | USSR Ural 4320 | NATO TRM
USA UH-60 Black Hawk | USSR Mi-8 HIP | 4000
NATO SA-330 Super Puma Offensive Ability: None
Offensive Ability: None Defensive Ability: None
Defensive Ability: Drop Flares
Ejects a salvo of burning-hot IR countermeasures
that is likely to divert incoming hostile missiles.
Infantry
Infantry Squad Support
Offensive Ability: Grenade Launcher Barrage
Heavy Anti-Air Vehicle
Riflemen equipped with grenade launchers fire a volley of high-explosive gre-
USA M730A2 | USSR SA-13 Gopher | NATO
nades. Very deadly against infantry units, but less effective against armored
Roland
units.
Offensive Ability: None
Defensive Ability: Sprint
Defensive Ability: Smoke Screen
The infantry squad moves at double speed, but cannot engage enemies for
the duration of the ability. Launches smoke mortars that hide the vehicle
from view.
Heavy Artillery
USA M270 MLRS | USSR 2S7 Pion | NATO LARS
110 SF 2
Demolition Engineer Offensive Ability: Deliver Smoke Screen
Offensive Ability: Demolition Charge
Launches a rocket or artillery shell carrying a
Places a large amount of explosives at the target location. The charge can screening agent at the target location. Creates a
be triggered remotely by the engineer and is powerful enough to bring down thick smoke cloud that blocks line of sight for both
most buildings, as well as any nearby units. enemy and friendly units.
Defensive Ability: Sprint Defensive Ability: None
The demolition engineer moves at double speed, but cannot engage ene-
mies for the duration of the ability.
10 11
Medium Artillery Selective Strikes
USA M125 | USSR 2S1 Gvozdika | NATO FV The weapons in this category are very powerful in the right situations, but can only target or
432 inflict serious damage on certain types of units.
Offensive Abilities: White Phosphorous Rounds
(USA and NATO) or Incendiary Rounds (USSR) Napalm Strike
The WP Rounds are highly effective against n airplane swoops in and drops napalm bombs over a corridor-shaped
A
infantry and forests and create a deadly cloud target area. The flames linger for a while, causing damage to any unit travel-
that lingers for a short while. Incendiary Rounds ing through. Most useful against infantry and weakly armored units. Clears
load the cannon with high-explosive incendiary forests very effectively.
ammunition, which is lethal against infantry.
Defensive Ability: None
Chemical Strike
An airplane swoops in and drops gas canisters over a large target area,
covering it in gas clouds that are lethal to infantry. The gas lingers for a rela-
Repair Tank tively long time, effectively suppressing the area.
USA M88 A1 ARV | USSR VT-55 | NATO Tank Buster
Chieftain AAVR An airplane sweeps down and unleashes its 30mm Gatling gun, destroying
Offensive Ability: Emergency Repairs any ground vehicles in the corridor-shaped target area. It does not differenti-
Orders the repair crew to perform emergency ate between hostile and allied units.
repairs on a friendly vehicle, immediately
reversing a lot of damage. Used correctly, Laser-Guided Bomb
this ability can save allied units from immi- Very accurate and powerful munitions are deployed at the target area.
nent destruction. Primarily intended to destroy reinforced structures, it is of limited use
Defensive Ability: Field Repairs against other targets.
Allows the crew to perform field repairs on Air-to-Air Strike
their own vehicle. Repairs will take some
time and will be aborted if the unit is A fighter jet flies through the target area, engaging and destroying any hos-
attacked or given new orders. tile helicopters in range with air-to-air missiles. The area of effect is relative-
ly large and gives players a fair chance to hit the fast-moving helicopters.
Heavy Air Support
TACTICAL AID everal waves of aircraft enter the specified area, using guided missiles to
S
engage all enemy ground vehicles and helicopters within range, while leaving
Tactical Aid is a special type of aid that can be ordered by any player. It is bought with the friendly units alone. New waves are sufficiently long for the Tactical Aid to
Tactical Aid Points gained from killing enemies, capturing Command Points, repairing vehicles, have a suppressive effect, giving friendly units freedom to act in the area.
or building fortifications. Players then request the Tactical Aid from HQ and place it freely on the
map. However, because of the distance to headquarters there is always a slight delay between
ordering and receiving these aid weapons. Players must take this delay into consideration and Indiscriminate Attacks
synch the expected time of impact with the enemy’s position and movement. The weapons in this category cause damage that affects all units, regardless of unit type.
Repair Bridge
Deploys a military girder bridge over a destroyed bridge, allowing ground
vehicles to cross.
12 13
Carpet Bombing
A single bomber flies in over the target area and unleashes dozens of high-yield gravity bombs,
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n SU-25 aircraft flies by and drops thermobaric munitions that create a
A mation and help files
vapor cloud of highly explosive fuel which then ignites, creating a massive
blast and a large smoke cloud. While extremely effective at clearing forests · Community involvement · So much more!
and destroying infantry and weaker ground vehicles, its powerful shock wave through official forums
is less effective against larger buildings and heavily armored units. and blogs
Tactical Nuke
F or desperate situations when nothing else seems to stop the enemy, there Just go to www.ubireg.com to get started.
is the tactical nuclear warhead. Delivered by a cruise missile launched from
a bomber plane, this Tactical Aid leaves a large part of the map in complete
desolation, turning the ground and everything on it into ashes. Left in its Thanks,
wake is a massive mushroom cloud and a lingering cloud of deadly radiation, The Ubisoft Team
which inflicts serious damage on any unit that approaches ground zero.
World in Conflict®: Soviet Assault
14 15
WARRANTY TECHNICAL SUPPORT
NOTES
Ubisoft warrants to the original purchaser of its products that the products will be free from defects in materials and Before contacting Ubisoft’s Technical Support Department, please first read through this manual and the README file
workmanship for a period of ninety (90) days from the date of purchase. Ubisoft products are sold “as is,” without (on the game CD). Also browse through our FAQ listings or search our support database at our website,
any expressed or implied warranties of any kind, and Ubisoft is not liable for any losses or damages of any kind http://support.ubi.com. Here you will find the most recently updated information since the game’s release.
resulting from use of its products. Ubisoft agrees for a period of ninety (90) days to either replace defective product Also please make sure that your computer meets the minimum system requirements, as our support representatives
free of charge provided you return the defective item with dated proof of purchase to the store from which the will be unable to assist customers whose computers do not meet these criteria.
product was originally purchased or repair or replace the defective product at its option free of charge, when Whenever you contact the Technical Support Department, please include the following information or have it
accompanied with a proof of purchase and sent to our offices postage prepaid. This warranty is not applicable to available if you are calling:
normal wear and tear, and shall be void if the defect in the product is found to be as a result of abuse, • Complete product title (including version number).
unreasonable use, mistreatment, or neglect of the product. • Exact error message reported (if applicable) and a brief description of the problem you’re encountering.
Limitations: This warranty is in lieu of all other warranties and no other representations or claims of any nature • Processor speed and manufacturer.
shall be binding on, or obligate Ubisoft. Any implied warranties applicable to Ubisoft products, including warranties • Amount of RAM.
of merchantability and fitness for a particular purpose, are limited to the ninety (90) day period described above. In • Operating system.
no event will Ubisoft be liable for any special, incidental, or consequential damages resulting from possession, use, • Video card that you are using and amount of RAM it has.
or malfunction of Ubisoft products. Some states do not allow limitations as to how long an implied warranty lasts • Maker and speed of your CD-ROM or DVD-ROM drive.
and/or exclusions or limitations of incidental or consequential damages. So the above limitations and/or exclusions • Type of sound card you are using.
of liability may not apply to you. This warranty gives you specific rights, and you may also have other rights that Support Over the Internet: This is the best way to find answers to common issues seen with our games.
vary from state to state. Our Frequently Asked Questions list is available 24 hours a day, 7 days a week and contains the most up-to-date
Notice: Ubisoft reserves the right to make improvements in its products at any time and without notice. Technical Support information available, including patches that can be downloaded free of charge. We update the
Support pages on a daily basis, so please check here first for solutions to your problems:
Refunds: Ubisoft cannot provide refunds or otherwise process returns for credit of any kind other than an identical http://support.ubi.com.
product replacement. Any product refund request must occur at the place of purchase, as the individual retail outlets
set their own refund policy. This policy covers identical product replacements only. Contact Us by Webmail: Due to high volumes of spam, viruses, and other non-support-related contacts, we no
longer offer support via standard email. However, we do provide something better, webmail. By taking your questions
Product/Documentation Replacements: Please contact a Ubisoft Technical Support Representative directly directly through our website, we have completely eliminated all spam contacts. As a result, we are able to respond to your
before sending your product to us. In many cases, a replacement is not the best solution. Our Support questions much more quickly than we could through standard email. To send us a webmail simply log into our site at
Representatives will help you determine if a replacement is necessary or available. You will need to first acquire an http://support.ubi.com.
RMA (Return Materials Authorization) number to process your return or replacement. Without an RMA number from From this site, you will be able to enter the Ubisoft Solution Center, where you can browse through our lists of Frequently
a Support Representative, your replacement request will not be processed. Asked Questions (FAQ), search our database of known problems and solutions, and send in a request for personal
If we determine a return or replacement is necessary: assistance from a Technical Support representative by using the Ask a Question feature on the Frequently Asked
Within the 90-Day Warranty Period: Please return the product (media only) along with a copy of the original Questions page. Most webmail contacts are responded to within two business days.
sales receipt, showing the date of purchase, a brief description of the difficulty you are experiencing including your Contact Us by Phone: You can also contact us by phone by calling (919) 460-9778. Please note that this
name, address (no PO boxes), RMA number and phone number to the address below. If the product was damaged number is for technical assistance only. No gameplay hints or tips are given over the Technical Support line. When
through misuse or accident (cracks, scratches), or if you do not have a dated sales receipt, then this 90-day warranty calling our Technical Support line, please make sure you are in front of your computer and have all of the necessary
is rendered void and you will need to follow the instructions for returns after the 90-day warranty period. information listed above at hand.
After the 90-Day Warranty Period: Please return the product (media only) along with a check or money Be advised that our Technical Support representatives are available to help you Monday through Friday from
order for the amount corresponding to your product (see replacement fees below) made payable to Ubisoft, a brief 9 am–9 pm Eastern Time.
description of the difficulty you are experiencing, including your name, address (no PO boxes), RMA number, and While we do not charge for technical support, normal long distance charges apply. To avoid long distance charges, or
phone number to the address below. to contact a support representative directly after these hours, please feel free to browse our Frequently Asked
Replacement Fees: Our most recent replacement fee schedule is available online. Please visit Questions lists or to send us a webmail. Webmail questions usually receive a response within two business days.
http://support.ubi.com for an updated price list. Pour du service en français, veuillez contacter / Para la ayuda en español llame: (866) 824-6515.
Warranty Address and Contact Information Contact Us by Standard Mail: If all else fails you can write to us at:
Phone: 919-460-9778 Ubisoft Technical Support • 3200 Gateway Centre Blvd. • Suite 100 • Morrisville, NC 27560
Hours: 9am–9pm (EST), M–F Return Policy: Please do not send any game returns directly to Ubisoft before contacting Technical Support. It is
Address: Ubisoft Support • 3200 Gateway Centre Blvd. • Suite 100 • Morrisville, NC 27560 our policy that game returns must be dealt with by the retailer or online site where you purchased the product. If
Please use a traceable delivery method when sending products to Ubisoft. you have a damaged or scratched CD, please visit the FAQ listing for your game and get the latest replacement
policy and pricing. We will not accept unsolicited returns/exchanges without prior approval and an RMA (Return
Materials Authorization) number from a support representative.
16
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