Block 2
Block 2
Block 2
TO ERP
BCA - 501
BLOCK 2:
ERP MODULES AND
BUSINESS
Author
Mr. Nishit Mathur
Language Editor
Prof. Jaipal Gaikwad
Acknowledgment
Every attempt has been made to trace the copyright holders of material reproduced
in this book. Should an infringement have occurred, we apologize for the same and
will be pleased to make necessary correction/amendment in future edition of this
book.
The content is developed by taking reference of online and print publications that
are mentioned in Bibliography. The content developed represents the breadth of
research excellence in this multidisciplinary academic field. Some of the
information, illustrations and examples are taken "as is" and as available in the
references mentioned in Bibliography for academic purpose and better
understanding by learner.'
ROLE OF SELF INSTRUCTIONAL MATERIAL IN DISTANCE LEARNING
UNIT 1
ERP MODULES AND VENDORS 03
UNIT 2
ERP AND BUSINESS 26
UNIT 3
BUSINESS PROCESS RE-ENGINEERING 44
BLOCK 2: ERP MODULES AND
BUSINESS
Block Introduction
Production planning caters utilization of manufacturing which involves
parameters like capacity, parts, components and material resources with ancient
production data and comparing such data with sales aspects. Human Resource
Module is an e-resource ERP having unique features that integrate flawlessly with
other module.
In this block, we will detail about the basic of production planning which
caters utilization of manufacturing capacity, parts, components and material
resources with historical production data by analysing sales. The block will focus
on the study and concept of Production order control resulting as functionality
aspects of production order with varied production environment. You will give an
idea on business process management.
In this block, you will made to learn and understand about the basic of
business process re-engineering involving retiring old databases favouring
enterprise data warehousing. The concept related to Materials Management
contains information will also be explained to you. You will be demonstrated
practically about Capability Maturity Model Integration technique.
Block Objective
After learning this block, you will be able to understand:
1
ERP Modules and Block Structure
Business
Unit 1: ERP Modules and Vendors
2
UNIT 1: ERP MODULES AND VENDORS
Unit Structure
1.0 Learning Objectives
1.1 Introduction
1.2 Accounting and Finance
1.3 Manufacturing
1.4 Human Resource (HR)
1.11 Purchase
1.12 ERP Vendors
1.15 Glossary
1.16 Assignment
1.17 Activities
1.18 Case Study
3
ERP Modules and 1.0 Learning Objectives
Business
After learning this unit, you will be able to understand:
1.1 Introduction
Enterprise Resource Management asset arranging framework will be an
arrangement or programming used to wrist bindings every last one of assets about
entire enterprise. Right from representative instalments on single screw nearing
under those enterprise, All that could make figured out how & followed by
utilizing ERP frameworks. ERP will be An cross practical product that helps
every last one of business forms inside the association.
Over organization, ERP serves with oversee benefits of the business
methods from claiming various divisions & works through incorporated
requisition. We might settle on every last one of significant choices toward
screening those majorities of the data furnished ultimately Tom's perusing ERP.
There would a lot of people vendors in advertise which would give work to
universal ERP results or cloud built ERP results. In spite of execution platforms
alternately advances would different, there are normal & fundamental modules
about ERP which might be found to any ERP framework. Contingent upon
associations have required segments need aid incorporated & altered ERP
framework is structured.
5
ERP Modules and Automatic matching of invoices with receipts
Business
Separate procedure for approval of invoices that exceeded the user
tolerances
Customer statements.
a. ledgers
b. trail balance
c. balance sheets
d. all of above
2. The module that maintains personal accounts of debtors or creditors is:
a. Accounts payable module
d. neither a nor b
6
ERP Modules
1.3 Manufacturing
and Vendors
In the transform of advancement of manufacturing prerequisites arranging
under ERP, same time vendors have produced more solid programming for
handling planning, consulting organizations need gathered limitless learning for
actualizing creation arranging module. Preparation arranging optimizes those use
for manufacturing capacity, parts, parts in addition with material assets utilizing
authentic creation information Furthermore deals determining.
Customarily generation arranging product might have been differentiate one
bundle alternately a free module on standard ERP. The level about organization
necessary might have been secondary and reporting weight took quite a while.
ERP Modules and work will be delicate on clump sizes at that point predefined in the software, when
Business things would clump followed.
8
Personnel Management: The personnel management comprises of HR ERP Modules
master-data, personnel administration, recruitment and salary and Vendors
administration.
a. Training section
b. Recruitment section
c, Budgeting section
d. Payroll section
9
ERP Modules and Constantly on upkeep assignments for example, inspection, adjusting
Business furthermore repair shed exercises are spared to a chronicled database.
Additionally, standard indicators, different examination choices need aid also
accessible in the framework for assessing this information.
Plant machine upkeep module gives with specialized foul and business
reports and different presentation alternatives for every obliged criterion. This
majority of the data serves to decrease span and fetches about plant down times
concerning illustration an after-effect of harm What's more will perceive
conceivable powerless focuses inside your specialized foul framework in great
time. It also manifestations the groundwork for characterizing a ideal upkeep
system in the feeling of 'Total profitable upkeep (TPM) or risk-optimized support.
The major sub-systems of eresource ERP Plant & Machine Maintenance
module are:
Maintenance Type
10
ERP Modules
1.6 Quality Management and Vendors
Quality satisfaction is the prime mainstay for accomplishment for whatever
business. It is a vital movement for any benefits of the business. Result personal
satisfaction may be fundamental component for securing an extensive client build.
On hope personal satisfaction yield starting with those handling Branch and
business necessities should stay with a close check on the nature levels In its
Different phases from claiming creation.
Coordination from claiming different divisions with our personal
satisfaction control module aides benefits of the business stay with track from
claiming its nature levels in various phases. Hence making a difference it will
recognize the personal satisfaction difference toward starting stages, start
correction methods and diminish wastages.
The quality management part may be and only those coordinated circuit sap
ERP framework. For the works of the personal satisfaction management module,
imperative components from claiming QM framework specified in ISO 9000
which could a chance to be utilized to nature management fill in in.:
Quality planning
Inspection planning
Quality assurance
Quality inspection
Quality certificates
Quality control
Quality notifications
QM information system
This process shows how the SAP ERP Quality Management is used to guide
the purchasing and Inventory Management activities. This consists fundamentally
of releasing supply relationships, source and receiving inspections, managing
stocks during quality checks, and quantity documents.
11
ERP Modules and
Business
Check your progress 5
1. Quality planning is not related to:
a. Data for Quality Management
b. Inspection planning
c. Quality certificates
d. Planned database
Purchasing
Inventory Management
Evaluation of Materials
Invoice Verification
Procure to Pay business process associated with the RHR MM module: ERP M
12 and V
Fig 1.1 RHR MM module
Purchasing
Inventory Management
Physical Inventory
Material Valuation
13
ERP Modules and
Business
Check your progress 6
1. In Material Management, MRP refers to:
a. Management Requirements Planning
Features:
Item Code Unit Of Measure – can have multiple units of measure per item
Item Classification – assign an item class code to each item for reporting
purposes or to group for special pricing discounts
14
Incremental Units – for items that you must sell or purchase in increments ERP Modules
and Vendors
of 2 or more, set the incremental quantity so that purchases orders and
customer orders must have quantities in these increments
Warranty Tracking
Quality Management
Cost Method – cost method can be set to standard, average, FIFO, or LIFO
Transaction History – ability to see per item the sales and purchasing history
online for each month with drilldown to document detail
15
ERP Modules and of the forecasted duration of the time phased demand, done particular month to
Business month / weekly duration of the time buckets.
Following confirmation, full utilitarian processing orders, with movable
directing Also components, states the thing that amount from claiming result
ought to be made and its planned date of handling. Same time generating those
generation order, the framework takes discernment of the amount of hours
required for those request and ability of machines Furthermore fill in focuses
What's more accessibility about materials Also segments.
16
At a handling request may be created, those framework naturally calculates ERP Modules
evaluated material from routing for executing the request. The framework might and Vendors
embrace forward arranging creation start date that is utilized for ascertaining
conveyance date. Those framework might additionally hold retrograde arranging
of preparation begin date which might be inferred from those conveyance date and
the request lead-time of the thing.
Production order planning:
This functionality helps in changing or rescheduling operation of a production
order, as per details indicated below:
Changing the content of the order (reference dates) - for replanning the
order.
a. repetitive manufacturing
b. job shop manufacturing
17
ERP Modules and 1.10 Sales and Distribution (SD)
Business
The Sales and Distribution consists of all master data, system configuration,
and transactions to complete the Order to Cash process. It includes the following
information and processes:
Sales Orders
Deliveries
Pricing
Billing
Credit Management
18
Subcomponents of the RHR Sales and Distribution (RHR SD) Module: ERP Modules
and Vendors
Master Data
Sales Support
Sales
Billing
Empties Management
Credit Management
Foreign Trade/Customs
a. Product servicing
b. Sales Orders
c. Delivery details
d. Pricing
1.11 Purchase
Purchasing management is a group of application that controls purchasing of
raw materials needed to build products and that controls the inventory. It also
helps creating Purchase orders / contracts, supplier tracking, good receipt and
payment and regulatory compliance analysis and reporting.
19
ERP Modules and The buy module need alternative to record every last one of points
Business pertaining merchant which such points for information to vendors who supply
merchandise of the shares of the organization. The buy Branch may be endowed
with those errands for obtaining materials obliged for manufacturing results in the
association. The buy division is answerable for buying materials in the correct
amounts of the correct nature during the right duration of the time.
The vendors are likewise alluded will similarly as suppliers which deals
with these suppliers that is conceivable with such module also others this module
may be likewise alluded on similarly as SCM module. Different elements for
example, firm competition, evolving technology, short item term cycles, interest
that an organization doesn't request material done overabundance. The SCM
module will be outlined on meet the greater part these tests. Suppliers and the
organization could partake) energizes a coupled utilizing the SCM module. Those
suppliers could streamline their assets same time the organization might
streamline its assets same time permitting the suppliers also will do those same. A
supply chain comprises of the crude material which will be supply of the
manufacturer, who thus supplies these merchandise of the wholesaler who
conveys these products of the retailers. The SCM module will be planned on
handle the whole chain from claiming suppliers.
The buy section initiates those buy transform by raising those buy request.
Buy requests would made at there is deficiency about materials to processing of
completed items. Those merchant supplies products In view of the buy request.
All buy requests are dealt with equally pending buy requests till the chance
material is accepted from those vendors.
Looking into receipt for goods, a receipt note will be raised. The point when
those receipt note may be raised, stock accounts are updated. After the receipt
note will be created, buy receipt will be made which may be An reference for the
money section will make a instalment. Those stock updations need aid reflected in
the stock record and the stock registers. General record account updations need
aid reflected in the ledger sheet, p / l explanation and is recorded.
20
ERP Modules
Check your progress 10 and Vendors
1. Purchase management handles information regarding:
a. purchase of raw materials
d. all of above
Activant Prelude
21
ERP Modules and Activant Prophet 21
Business
Adonix X3
Advanced Business Software ADaM
a. Acero Solutions
b. Bowen & Groves
c. Cimnet Systems
d. Computer Generated Solutions
22
ERP Modules
1.13 Let Us Sum Up
and Vendors
In this unit we have learnt that ERP finance module is a software program
which collects financial data and produces reports containing information on
ledgers, trail balance data, overall balance sheets and quarterly financial
statements
It is seen that production planning caters utilization of manufacturing
capacity, parts, components and material resources with historical production data
by analysing sales.
Answers: (1 – d), (2 - c)
Answers: (1 - a)
Answers: (1 - c)
Answers: (1 - c)
23
ERP Modules and
Check your progress 5
Business
Answers: (1 - c)
Answers: (1 - b)
Answers: (1 – a)
Answers: (1 - d)
Answers: (1 - a)
Answers: (1 - d)
Answers: (1 - c)
1.15 Glossary
1. ERP - It is a form of business strategy used to keep track of activities which
can be purchasing, inventory and order tracking.
2. Planning - It is the process of deciding in advance what is to be done, when
and where it is to be done, how it is to be done and by whom.
3. Procurement - It refers to getting new employee having required skills in
the employees to fill the vacant positions.
1.16 Assignment
Explain the Plant and Machine Maintenance in ERP?
24
ERP Modules
1.17 Activities
and Vendors
Study about Human Resource Module?
25
ERP Modules and
Business
UNIT 2: ERP AND BUSINESS
Unit Structure
2.0 Learning Objectives
2.1 Introduction
2.2 ERP and Business Processes
2.14 Glossary
2.15 Assignment
2.16 Activities
2.17 Case Study
26
ERP and
2.0 Learning Objectives Business
After learning this unit, you will be able to understand:
2.1 Introduction
Enterprise resource planning known as ERP, ERP system or ERP
programming characterized related illustration as an arrangement that serves
associations to deal with their financials, supply chain, manufacturing, operations,
reporting mankind's assets. A large portion ERP frameworks cam wood a chance
to be deployed on-premises alternately in the cloud, with move forward
mechanize center parts from claiming benefits of the business.
master planning
execution
Expert arranging official level work sets those operational benefits of the
business needs. The nitty gritty material arrangement utilizes bill for material
related to stock data to create complete manufacturing additionally obtaining
arrange to the greater part products, assemblies, segments in addition to materials.
In such level, limit prerequisites arranging binds those processing arrangement to
asset availability which focus on ability along with stacking.
27
ERP Modules and Certain business procedure could consider perfect illustration a movement
Business which happens to an association all along the working of the association. A
business procedure could a chance to characterize equivalent to movement which
happens for an association with more result. Further yield will be characterized
with reference to association, such as liability activity, that information results
administration of association profits and the yield or the outgo may be those trade
measure which dives crazy from the association.
Those cooperation included to get ready those framework examine report
card is answerable for identikit Also posting every last one of business procedures
which happen Previously, an association. To guarantee that every last one of
benefits of the business techniques which happens done an association would
listed, a thorough graph will be readied posting every last one of benefits of the
business techniques with point by point illustration.
Each business methodology obliges information should a chance to be
recorded. The data, previously characterizes the benefits of the business transform
Also will be an example of the business procedure. Information entrance types
need aid used to record this information. Numerous of times, single information
passage structure might be used to record information pertaining to different
benefits of the business forms. This could be attained by outline streamlining of
the information entrance structures.
Journal Entries
Business processes that occur in a typical in Sales and marketing department are:
Shipping orders
28
Create Sales Invoice ERP and
Business
Sales Returns
Business processes that occur in a typical in Purchase department are:
Purchase Order
Purchase Invoice
Purchase Returns
Creation of items
Issues of Items
d. neither a nor b
29
ERP Modules and training and patience, which is why understanding these risks is important to any
Business business considering using ERP.
ERP implementations are different from normal systems analysis and design
projects. Among the significant differences are the scale, complexity,
organizational impact, and the costs of ERP projects and subsequent business
impact if the project does not succeed. ERP implementation will impact the entire
organization, whereas a traditional project impacts often only a limited area of the
organization.
Inadequate Training
One of the biggest risks of using ERP is users who are inadequately trained
in the use of the system. When the users (employees) don't know how to properly
use the ERP software, two things may happen. First, they may reject it out of a
lack of understanding. The other possibility is that the employees accept the
system but use it incorrectly. This will lead to the entire ERP system not working
nearly as effectively as it should.
Software Stability
Much like any other computer software, ERP software is subject to stability
issues. A large portion of this risk can be avoided by properly researching and
choosing a reputable ERP software developer with experience in developing
solutions for companies in your field. This is precisely why an ERP system should
go through rigorous testing before making the final decision to go with said
software. This, unfortunately, is a continual risk that could manifest years down
the road when new, incompatible software or hardware is added.
Commitment
ERP solutions, when implemented properly, take a long time to get off the
ground. ERP has to be properly selected, evaluated and tested, implemented and
then used for a period of time before any clear positive results may be seen. It can
become a very risky situation if the company isn't fully committed to seeing the
entire process through.
Software Selection
30
what your company needs in an ERP system will greatly reduce the chance of ERP and
Business
your company running into this risk.
Approach
There are two common approaches taken when implementing ERP. The first
is referred to as "The Big Bang" approach. This is where a company tries to
implement an ERP solution quickly. Making so many changes to your company in
such a short amount of time, though, leads to greater risk of something going
wrong. Instead, consider phasing-in your ERP system. Implementation in phases
allows you to pay close attention to one aspect of ERP implementation instead of
trying to pay attention to many of them at once.
b. lack of money
c. lack of concentration
d. lack of training
2. The idea of Big Bang approach by company is to implement ERP solution:
a. complex
b. latest information
c. simple
d. easy in implementation
32
many sectors of industry, but often is not in sync with the ERP system. The term ERP and
Business
“Six Sigma” comes from a field of statistics known as process-capability studies
which has qualities of manufacturing processes to generate very high proportion
of output inside particular specification.
b. process
c. output
d. all of above
Prioritize.
Regardless of the mechanics, process improvements should be focused
where the business will reap the biggest benefit. You might be able to produce
fantastic Six Sigma results for your projects, but if those projects don't achieve
meaningful results for the business, you haven't accomplished much. Start by
33
ERP Modules and aligning processes to key corporate goals and strategies to know where to focus
Business scrutiny.
34
ERP and
Check your progress 5 Business
1. A BPM systems having a hook in ERP system allows:
a. accurate synchronization of ERP process structure
b. correct output
c. completed project
d. none of these
a. quality standards
b. process improvement approach
c. software standards
d. all of above
35
ERP Modules and 2.8 What is Process Orientation?
Business
The process-oriented implementation focuses on the support of one or a few
critical business processes which involves a few business units. Those starting
customization of the ERP framework is restricted to purpose nearly identified with
those proposed benefits of the business techniques. The process-oriented
execution might in the end develop under full-blown usage of the ERP
framework. This approach may be used by a number little on mid-sized
organizations which have a tendency should brings perplexing internal business
techniques.
Methodology introduction doesn't main fill in to transform industry, anyhow
it could be connected should administration commercial enterprises too. There
will be experimental confirmation that healing centers with a secondary level for
procedure introduction need aid reasonably be fundamentally more productive.
There will be most likely that medicinal services foundations requirement to
turned into secondary performers. So as to addition secondary performance, the
association need to determine its execution indicators, measure its performance,
infer the execution hole Furthermore launch movements with end those hole.
Surveying techniques by method for execution indicators may be An prerequisite
to methodology control What's more serves Similarly as An groundwork to
transform streamlining. Now and again business procedures would fully
underpinned via an agent framework similar to a endeavour asset arranging
framework gathering information starting with which methodology execution
majority of the data might a chance to be concentrated – naturally and free of
extra cosset.
2.8.1 SAP
They are the largest ERP solution provider with more than 75.000 customers
and 12 million users and holding around 30% of market share. The flagship
Solution, R/3 is unmatched for its sophistication and robustness. R/3 software
gives an option of around 1000 pre-configured business processes. This solution is
available in all major currencies and languages and can be hosted on several
Operating Systems and Databases. As mid market option, SAP has brought out,
Business All in One, a solution with industry tailored configurations. SAP
offering for smaller organization is SAP Business One. SAP offers a hosted
solution, namely SAP Business by Design, for organizations lacking IT resources.
36
2.8.2 Oracle ERP and
Business
Oracle is next to SAP in ERP market breadth, depth and share. It offers a
comprehensive, multilingual and multi currency solution, mostly through its
channel partners.. It is the first to implement internet computing model for
developing and deploying its product. Oracle also took over various ERP solution
providers during 2000 such as People Soft, JD Edwards, Retek (retail industry
solution), and Siebel (customer relationship management software). It has taken
up project Fusion (based on Service Oriented Architecture) to integrate various
products, outcome of which is keenly awaited.
a. process industry
b. service industry
c. both a and b
d. none of above
37
ERP Modules and 1000 pre-configured benefits of the business forms. This result is accessible on
Business whole significant currencies along with dialects which facilitated ahead a few
working frameworks along with Databases. As mid showcase option, sap need
brought out, benefits of the business wholly, an answer with business custom-
made configurations. Sap putting forth to more modest association may be sap
benefits of the business person. Sap offers a facilitated solution, in particular sap
business by Design, for associations needing it assets.
Oracle: Prophet will be following on sap done ERP business breadth, profundity
What's more allotment. It offers a comprehensive, multilingual Also multi money
solution, basically through its channel accomplices.
It may be those initial should actualize all the web registering model to create and
deploy its result. Prophet Additionally took again Different ERP result suppliers
Throughout 2000 for example, kin Soft, JD Edwards, Retek (retail industry
solution), and Siebel (customer relationship management programming). It need
consumed one task combination (based with respect to administration turned
Architecture) should coordinate Different products, result about which will be
keenly expected.
Infor: Infor is about late beginning and stretched through a number of
acquisitions. Its securing from claiming ssa worldwide Throughout 2006 settled
on it a Harbinger Similarly as ERP result supplier. Ssa worldwide required two
solid result lines, BPCS What's more BaaN. Ssa Additionally constructed An
number from claiming different acquisitions, for example, MAPICS, lily
programming cohort Also GEAC. Ssa is centered around building, purchasing
Furthermore coordination best for breed results.
38
ERP and
Check your progress 8 Business
b. Google
c. Oracle
d. Infror
b. firms
c. manufacturing unit
d. all of above
39
ERP Modules and 2.11 Trends and Orientation
Business
Enterprise resource planning (ERP) has helped companies to reduce
unnecessary data entry and to streamline workflow, thereby reducing costs.
Precious man-hours can instead be used to improve efficiency and increase
profits. It helps companies to store and manage data through every stage.
ERP aides clinched alongside making organizations additional alarmed
Eventually Tom's perusing serving streamline the transform of result planning,
cosset improvement. It needn't make said that ERP may be key when it hails with
utilizing information for manufacturing, promoting and stock oversaw economy.
Finally, ERP is likewise utilized to shipping, instalment and client connection
oversaw economy. Over short, ERP aides an organization to streamline the
procedure straight starting with the beginning phases for origination of an item of
the maintenance from claiming clients.
In spite of ERP is getting to be progressively common, there need aid a few
issues that organizations need faced as of late. Expanding sums of information
Also apprehensions in information security bring provided for Ascent to
apprehensions regarding utilizing ERP frameworks. We see these apprehensions
expand "around ERP clients. ERP frameworks will prone end up additional
privacy-aware and developers will utilization innovation will battle security
dangers against information. ERP frameworks will ended up additional wary
something like both outer Furthermore inward threats, The point when it goes will
pernicious strike Also suspicious accesses.
40
With an expanded concentrate on cloud based technologies, ERP will take ERP and
Business
after those suits of reinforcement of other benefits of the business product projects
for adopting cloud-based innovation. Those comfort of cloud built innovations
and the fact that information security will drive progressions inside ERP projects
along with bringing about significant updates.
b. centralizing operations
c. managing operations
d. all of above
Answers: (1 - c)
41
ERP Modules and
Check your progress 2
Business
Answers: (1 - d), (2 - c)
Answers: (1 - a)
Answers: (1 - d)
Answers: (1 - a)
Answers: (1 - d)
Answers: (1 - c)
Answers: (1 - b)
Answers: (1 - d)
Answers: (1 - d)
2.14 Glossary
1. ERP - It is a form of business strategy used to keep track of activities which
can be purchasing, inventory and order tracking.
42
3. Procurement - It refers to getting new employee having required skills in ERP and
Business
the employees to fill the vacant positions.
4. ROI - This refers to Return on Investment to signify return from employee
in terms of productivity and value added to organization for cost incurred in
form of salary, benefits, trainings and other expenses to develop his skills.
2.15 Assignment
Write short note on Process Improvement Models.
2.16 Activities
Collect some information on ERP Vendor.
43
ERP Modules and
Business
UNIT 3: BUSINESS PROCESS RE-
ENGINEERING
Unit Structure
3.0 Learning Objectives
3.1 Introduction
44
Business
3.0 Learning Objectives
Process Re-
After learning this unit, you will be able to understand: Engineering
3.1 Introduction
Since the evolution of processes is a product of the pressures at the time,
they may no longer be the optimal process for the current environment.
Consequently, business process re-engineering sometimes involves scrapping
and/or drastically altering existing systems and processes in order to create the
best processes to fit current business needs.
Definition
BPR means not only change but radical change within a short period. This
change is achieved by complete revamp of organizational structure, business
process workflow, job description, performance measurement and adoption of
information technology. Some of Basic characteristics of BPR are:
45
ERP Modules and View business as a set of customer (both internal and external) oriented
Business processes rather than a set of departmental functions.
a. 1985
b. 1990
c. 1995
d. 2002
b. hiring an employee
c. purchasing services
d. testing of software
46
vital to weigh your decision carefully. One of the most obvious adverse effects of Business
Process Re-
a company‟s decision to reengineer is a lowered employee morale. Most people
Engineering
are vary of change and do not manage to adapt to it easily. This aspect needs to be
kept in mind when trying to make the decision to go through with the activity. The
following steps can help BPR realize its core principles of customer satisfaction,
reduced costs of business and increased competitiveness.
1. Business vision and objectives
Any BPR activity needs to begin with clearly defined and measurable
objectives. Whether the goal is reducing costs, improving quality of product, or
increasing efficiency, the framework for what needs to be achieved has to be
decided upon at the outset, in line with the company‟s vision and mission.
2. Identification and slacking processes
Once a clear goal is in mind, all processes need to be studied and those seen
as „slacking‟ or that can be improved need to be identified. Among these, those
processes with direct impact on the company‟s output or those that clash with the
company‟s mission become part of the „red‟ list. This clear identification makes
the difference between BPR success and failure.
3. Understand and measure the „red‟ processes
b. reduction in time
c. maintainability
d. none of these
Improves control
Multi-version Processes
Minimization of Reconciliation
Cut back the number of external contact points the process has
Inventory management
Continuous replenishment
Case manage
d. all of above
49
ERP Modules and Management System in the Civil Service. Scientific Management, Systems
Business Theory and Operations Management are the theoretical and methodological
foundations of BPR. For this reason, most corporations used BPR as
transformation tool during the 1980s and 1990s. However, the characteristics of
government organizations are different from corporate organizations. These
distinguishing features constrain government organizations from emulating the
BPR experiences of corporate ones. Hence, it is important to introduce a
conceptual framework and a working model that facilitate the implementation of
BPR in a particular civil service organization.
50
Advocates of information systems favor the view that the new technology is Business
Process Re-
an enabler of process re-engineering. IT has to be monitored constantly to
Engineering
determine whether it can generate new process designs or contribute to the
performance of a business process. The breakthrough of BPR is closely connected
with IT, which opens new dimensions of process reorganization. Moreover, those
who take the initiative in process improvement/redesign, influence the role of IT.
If the data processing department initiates the process change, then IT will have
more of a generator function for new process redesigns. If on the other hand, the
top management sets off the change process, then the process will be first
restructured and later optimized through IT.
51
ERP Modules and (1) From boss to customer focus;
Business
(2) From controlled workers to empowered, involved process owners and
decision makers;
(8) From empire building and guarding the status quo to inventing new systems
and processes and looking toward the future (i.e., from the caretaker
mentality to visionary leadership).
a. redesigning
b. reinventing
c. both a and b
d. neither a nor b
A system was developed for us, but we'd like to change several things,
namely improve the system's functionality, usability, security, stability and
performance; change the system's architecture or adjust it for another
platform.
We have three systems with roughly the same functionality, which work on
different platforms. As these systems supplement each other, users have to
use all three of them. This makes their work more complicated and adds a
lot of extra work for the system administrators.
b Loss of documentation
c Loss of computational demands
d None of these
53
ERP Modules and 3.9 Steps for BPR
Business
We can generalize Business Process Reengineering (BPR) efforts as an
eight step process as follow –
Step 1: Formulate / Modify business visions, policies, objectives
Step 3: Analyze the existing business process cycles & workflows and
determine how they may be modified or refined
b. Re-factoring
c. Restructuring
d. All of these
Bu
3.10 Re-Engineering or Re-Developing? Proc
54 Eng
Generally, wholesale re-engineering of a system is a bad idea, because the
system still serves a purpose and its‟ functionality is a moving target. If the system
does not serve a purpose, then what is the point of rewriting it? So, if we follow
the assumption that parts of the system were a good idea and scrapping the system
is a bad idea, how do you modify the system?
a. Redesign
b. Retooling
c. Reorchestrating
d. All of these
55
ERP Modules and 3.11 Link between Reengineering Of Computer
Business
Systems and BPR
The relationship between continuous process improvement and
business process reengineering has been a heavily debated topic for some time.
However, these two approaches are very similar because each aims for process
improvement. They only differ in focus. Processes and systems have parts that
perform the work of the system, and relations among the parts that define how the
work should be performed. For example, a business process has employees as its
parts, and procedures and directives as its relations. Both parts and relations must
be effective for the system to succeed in meeting its objectives. Based on systems
theory, changes in a system's relations often represent the largest potential for
improvement because the relations provide the structure in which the system
functions.
Reengineering is the "fundamental rethinking and radical redesign of
business processes to achieve dramatic improvements in critical, contemporary
measure of performance, such as cost, quality, service and speed," according to
Hammer and Champy in Reengineering the Corporation. To achieve such drastic
improvements, a focus on relations is necessary because, according to systems
theory, relations primarily determine system performance.
For instance, consider the traditional engineering company that is organized
by functions. Generally, work flows from design to planning to manufacturing.
An individual within each functional area does his or her portion of the work and
throws the work "over the wall" to the next step in the process. This is a complex
system. Now, suppose that this process is producing unsatisfactory results. If the
company were simply to improve each functional area separately, this
improvement effort would be focused on the system's parts. The positive results
would be minimal.
56
Business
Check your progress 10 Process Re-
Engineering
1. Reengineering involves rethinking and radical redesign of:
a. business processes
b. cost quality
c. quality process
d. service process
Answers: (1 – b), (2 - d)
Answers: (1 - d)
Answers: (1 – b)
Answers: (1 – a)
Answers: (1 – d)
57
ERP Modules and
Check your progress 6
Business
Answers: (1 - c)
Answers: (1 – b)
Answers: (1 - c)
Answers: (1 – d)
Answers: (1 - a)
3.14 Glossary
1. ERP - It is a form of business strategy used to keep track of activities like
purchasing, inventory and order tracking.
2. AVL - A list of suppliers that are approved by company as sources to
purchase materials.
3. Change Management - It is a process of creating, reviewing and taking
approval for engineering requests, change orders and change notifications.
3.15 Assignment
Explain the Contribution Of IT In BPR?
3.16 Activities
Study about Re-Engineering or Re-Developing.
58
Business
3.17 Case Study Process Re-
Engineering
Study the types of BPR Characteristics.
59
ERP Modules and Block Summary
Business
In this block, you have learnt and understand about the basic of production
planning that caters utilization of manufacturing capacity, parts, components and
material resources with production data by analysing sales. The block gives an
idea on the study and concept of business process re-engineering for enterprises.
You have been well explained with concepts of implementation of ERP along
with features such as time, resources, training and patience with various risks
involved.
The block detailed about the basic of Human Resource Module which serves
as e-resource ERP with special features. The concept related to Plant and Machine
Maintenance providing e-resource ERP with integrated solution handling
operational needs of enterprise-wide system will also be explained to you.
60
Block Assignment
Short Answer Questions
1. What is Human Resource in ERP?
2. Explain BPR Characteristics?
61
ERP Modules and Enrolment No.
Business
1. How many hours did you need for studying the units?
Unit No 1 2 3 4
Nos of Hrs
2. Please give your reactions to the following items based on your reading of
the block:
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62
Education is something
which ought to be
brought within
the reach of every one.
- Dr. B. R. Ambedkar