MB760 MB770 MPS5502 Maintenance Manual Rev 1

MB760 / MB770
MPS5502
Maintenance Manual
070113A

Copyright Information
Copyright © 2013 by Oki Data. All Rights Reserved
Disclaimer
Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-
date. The manufacturer assumes no responsibility for the results of errors beyond its control. The
manufacturer also cannot guarantee that changes in software and equipment made by other manufacturers and
referred to in this guide will not affect the applicability of the information in it. Mention of software products
manufactured by other companies does not necessarily constitute endorsement by the manufacturer.
While all reasonable efforts have been made to make this document as accurate and helpful as possible, we
make no warranty of any kind, expressed or implied, as to the accuracy or completeness of the information
contained herein.
The most up-to-date drivers and manuals are available from the web site:
http://www.okiprintingsolutions.com
PREFACE
Oki Data CONFIDENTIAL
PREFACE
This manual provides an overview of method for maintaining the MB760/MB770.
This manual is intended for maintenance staff. For more information about how
to operate the MB760/MB770, please refer to User ‘s manual.
Warning
Risk of explosion if battery is replaced by an incorrect type.
Note! • Manual may be revised and updated at any time without notice. Battery of the printer need not to be replaced. Do not touch the
• Unexpected mistakes may exist in the manual.
battery.
OKI will not assume any responsibility whatsoever for damage to the
Replace the whole board to replace the SU board (MHE).
equipmentrepaired/adjusted/changed by the user etc with this manual.
• The par ts used for this printer may be damaged when handlinginapro- In the case of replacing batteries at board repairs, replace with the
priately. We strongly recommend maintaining this machine by our regis- specified type ones. Installation of another type batteries may result in
tration maintenance staff. explosion.
• Please operate the machine after removing static electricity. Caution for used batteries are as follows; do not recharge, force open,
heat or dispose of in fire.
45387101TH Rev.1 3/
Index
Index
1. Configuration..........................................................................1-1 2.4.1 Cable connect.............................................................................................2-5
2.4.2 Optional part installation and confirmation .................................................2-7
1.1 System configuration .......................................................................................1-2
1.2 The Configuration of printer .............................................................................1-3 3. Compornent replacement.......................................................3-1
1.3 Options Parts ...................................................................................................1-4
3.1 Precautions on component replacement .........................................................3-2
1.4 Specifications ...................................................................................................1-5
3.2 Method of component replacement..................................................................3-4
1.5 Interface specifications ..................................................................................1-13
3.2.1 Transfer Roller.............................................................................................3-4
1.5.1 Specification of USB interface...................................................................1-13 3.2.2 Fuser unit....................................................................................................3-5
1.5.1.1 General of USB interface..................................................................1-13 3.2.3 Cover-Rear-Blind.........................................................................................3-5
1.5.1.2 Connector and cable of USB interface..............................................1-13 3.2.4 Cover-side-L................................................................................................3-6
1.5.1.3 USB Interface signal..........................................................................1-13 3.2.5 Cover-side-R...............................................................................................3-6
1.5.2 Specifications of network interface............................................................1-14 3.2.6 Scanner unit................................................................................................3-7
1.5.2.1 General of network Interface.............................................................1-14 3.2.7 Stay-R.........................................................................................................3-7
1.5.2.2 Connector and cable of network Interface.........................................1-14 3.2.8 CU/PU PCB/Low voltage power supply.......................................................3-8
1.5.2.3 Signal of network Interface ...............................................................1-14 3.2.9 Plate-Board-R Assy / Guide-Cable Power Low...........................................3-9
1.5.3 Telephone Line interface Specification......................................................1-15 3.2.10 Motor FAN (low voltage)..............................................................................3-9
1.5.3.1 Outline of telephone Line interface....................................................1-15 3.2.11 DC motor (hop) / DC motor (ID)................................................................3-10
1.5.3.2 Telephone Line interface Connector and Cable................................1-15 3.2.12 Motor FAN (ID) / Micro switch (Plate-Assy-Side(R)).................................3-10
1.5.3.3 Telephone Line interface signal.........................................................1-15 3.2.13 HV-Board / Motor-FAN..............................................................................3-11
1.5.4 USB Host interface....................................................................................1-15 3.2.14 Cover-Assy-Front......................................................................................3-11
1.5.4.1 Outline of USB Host interface...........................................................1-15 3.2.15 LED Assy..................................................................................................3-12
1.5.4.2 USB Host interface Connector..........................................................1-15 3.2.16 Plate-Assy-Duct........................................................................................3-13
1.5.4.3 USB Host interface signal.................................................................1-15 3.2.17 Feeder-Assy-Regist / Clutch.....................................................................3-14
1.5.5 Speciﬁcation of ACC interface...................................................................1-16 3.2.18 TR-Assy-Front...........................................................................................3-15
3.2.19 TR-Assy-Rear...........................................................................................3-16
2. Set up.....................................................................................2-1
3.2.20 Cover-Assy-Stacker (Short-Model)...........................................................3-16
2.1 Notes and precautions .....................................................................................2-2
3.2.21 Cover-Assy.-St(Tall) (for finisher model only)............................................3-17
2.2 Unpack method.................................................................................................2-3 3.2.22 Eject-Assy.................................................................................................3-18
2.3 Setting method..................................................................................................2-4 3.2.23 DC motor (fuser).......................................................................................3-20
2.4 Assembling method .........................................................................................2-5 3.2.24 Paper feed rollers......................................................................................3-21
45387101TH Rev.1 4/
Index
3.2.25 Paper feed rollers (MPT)...........................................................................3-23 4.2.2 How to enter the Scanner Maintenance Menu..........................................4-17
3.2.26 Tray-Assy-Document / Cover-ADF-R........................................................3-25 4.3 Setups upon completion of part replacement ................................................4-19
3.2.27 ADF-unit....................................................................................................3-26 4.3.1 Precautions when replacing the PU board................................................4-19
3.2.28 Sheet-document / Paper-weight-Assy / Spring-PW-ADF..........................3-27
3.2.29 Hinge-Assy-L / Hinge-Assy-R...................................................................3-28 5. Periodic maintenance.............................................................5-1
3.2.30 ADF-Assy..................................................................................................3-28 5.1 Cleaning ...........................................................................................................5-2
3.2.31 Guide-Retard / Roller / Motor / Clutch / Solenoid/Photo-sensor...............3-29 5.2 How to clean the LED lens array ......................................................................5-3
3.2.32 Guide-Assy-Retard....................................................................................3-30 5.3 How to clean the pickup rollers for MP Tray .....................................................5-5
3.2.33 Flatbed-Unit...............................................................................................3-31
5.4 How to clean the paper feed rollers for MP Tray ..............................................5-6
3.2.34 Frame-assy-FB..........................................................................................3-32
5.5 How to clean the rollers in the ADF .................................................................5-8
3.2.35 Antenna (for wireless model only).............................................................3-33
5.6 How to clean the document rollers in the ADF .................................................5-9
3.2.36 Stapler (for stapler model only).................................................................3-33
5.7 How to clean the document glass ..................................................................5-10
3.2.37 Finisher (for finisher model only)...............................................................3-34
3.3 Check the Scanner Mech Level and SU FW version ....................................3-35
6. Troubleshooting and repair procedure....................................6-1
3.4 Oiling spots ....................................................................................................3-36
6.1 Before starting the repair work .........................................................................6-2
4. Maintenance Menu.................................................................4-1 6.2 Conﬁrmation items before taking corrective action against abnormalities .......6-2
4.1 Maintenance Utility ...........................................................................................4-2 6.3 Precautions when taking corrective action against abnormality ......................6-2
4.2 Maintenance menu functions ...........................................................................4-2 6.4 Preparation for troubleshooting ........................................................................6-2
4.2.1 Self-diagnostic mode...................................................................................4-3 6.5 Troubleshooting method ...................................................................................6-3
4.2.1.1 Operation panel...................................................................................4-3 6.5.1 Error code list..............................................................................................6-3

4.2.1.2 Ordinary self-diagnostic mode (level 1)...............................................4-5 6.5.2 Printer error troubleshooting.......................................................................6-6
4.2.1.2.1 How to enter the self-diagnostic mode (level 1) ............................4-5 6.5.3 Scanner error troubleshooting...................................................................6-12
4.2.1.2.2 How to exit the self-diagnostic mode ............................................4-5 6.5.4 Preparation for troubleshooting.................................................................6-14
4.2.1.3 Switch scan test..................................................................................4-6 6.5.5 Troubleshooting the abnormal images......................................................6-47
4.2.1.4 Motor clutch test..................................................................................4-8 6.6 Fuse check .....................................................................................................6-53
4.2.1.5 Test print............................................................................................4-10 6.7 Paper cassette switches versus Paper size correspondence table ................6-54
4.2.1.6 Consumable item counter display.....................................................4-13
4.2.1.7 Number of print copies counter display.............................................4-14 7. Connection diagrams..............................................................7-1
4.2.1.8 Switching between the Factory mode and the Shipping mode.........4-14 7.1 Resistance value check ...................................................................................7-2
4.2.1.9 Self-diagnostic function setting..........................................................4-15 7.2 Parts location ...................................................................................................7-5
4.2.1.10 LED head serial number display.......................................................4-16
4.2.1.11 NVRAM parameter setting................................................................4-16
45387101TH Rev.1 5/
1. Configuration
1.1 System configuration ...............................................................1-2
1.2 The configuration of printer.......................................................1-3
1.3 Options Parts............................................................................1-4
1.4 Specifications ...........................................................................1-5
1.5 Interface specifications...........................................................1-13
1. Configuration
1.1 System configuration

Fig. 1-1 represents the system configuration of the pritnter.
DUP IN1 IN2 WR1

DUP DUP REG1 REG2
Motor SNS SNS SNS
Clutch Solenoid Clutch Clutch
(HB) DUPIN
SNS
EXIT
SNS
60mm
80mm Rear
FAN FAN SW
Tray1 ID Fuser DUPF

Motor Motor Motor SNS FU
(24M) (48M) (48M) ID Temp SNS
Thermistor
LED Head
WR2 SNS
PU PCB Driver
STKFL
SNS
Reverse Scan TRAY1
SNS SNS SIZE SW
Jam
SNS TRAY1
PE SNS
Regist TRAY1
SNS HOP SNS
HSC-2
Hopping MPTPE
SNS SW
TRAY1
Cover open2 TAG HOP
ADF Relay SNS R/W Clutch
Cover open MPT

SNS Clutch
ADF
Set Paper
Motor SNS
CBL
CLT1
Coin Box Finisher
Low-Voltage PCB
SOL
K Toner TC TAG
Unit-CIS SNS
CBL High-Voltage PCB PCB
CLT2 TRAY2
Stapler HOP
Cover SW1
Flatbed (IL)
Motor
SNS
Environment Inlet
FB
Motor SNS TRAY2
HOP
80mm 60mm 8TH Clutch 2nd TRAY PCB 3rd TRAY PCB 4th TRAY PCB
Fus FAN ID1 FAN
LCD ID TAG
OPE Front Fuser PCB
SU PCB USB
TRAY2
REG
Clutch
Speaker
TRAY2 TRAY2 TRAY2 TRAY2

HOP PE IN SIZE
SNS SNS SNS SNS
USB
TEL
FAX
FAX
LINE PCB
FAX Control PCB
DIMM
HAND
WLAN
WLAN
HDD
Antenna
Fig. 1-1
45387101TH Rev.1 1-2 /

1. Configuration
1.2 The configuration of printer

The parts in the MB760 / MB770 are shown as below.
• Electrophotography process mechanism
• Paper feed path
• Contorol parts (CU part/ PU part)
• Operate panel
• Power parts (High-voltage part / low-voltage part)
The Configuration of the MFP is shown in Fig 1-2.
Fig. 1-2
45387101TH Rev.1 1-3 /

1. Configuration
1.3 Options Parts

The optical parts for this printer are shown as below. (4) LCF
(1) Optional tray (second tray / third tray /fourth tray*)

*fourth tray :not support for Finisher model
(2) Spacer
(3) Caster Stand
45387101TH Rev.1 1-4 /

1. Configuration
1.4 Specifications
Fundamental specifications Category Item MB760 MB770
Category Item MB760 MB770 Operating environment During operation 10 °C to 32 °C,17 °C to 27 °C (Print
(temperature) quality assurance temperature)
Outside dimensions Width 522 mm
During non-operation 0°C - 43°C, Power OFF
Depth 564 mm
During storage -10°C to 43°C, with drum and toners
Height 675 mm (Finisher model:811 mm) (Maximum one year)
Weight Short-Model Approx 43Kg During transportation -29°C - 50°C, with drum, without toners
W Finisher-Model Approx 54Kg (Maximum one month)
W/O Finisher-Model Approx 47Kg Operating environment During operation 20% - 80%, 50% - 70% (Print quality
CPU CU APM86190 (humidity) assurance humidity), Maximum wet-bulb
temperature 25°C
RAM CU Resident 2 GB
During non-operation 10% - 90%, Maximum wet-bulb
Option N/A temperature 26.8°C, power OFF
ROM CU Program 8 MB During storage 10% - 90%, Maximum wet-bulb
Control Panel LCD 9-inch WVGA color touch panel temperature 35°C
Size:198.0 mm(W) x 111.7 mm(H) During transportation 10% - 90%, Maximum wet-bulb
Resolution:800dot x480dot temperature 40°C
Hard Keys Ten key, start key, power key, POWER Emulation Standard PCL5e/PCL5c/PCL6/PS3 emulation/
SAVE and others PDF emulation/XPS
Operation sound Operation TBD Emulation switch Automatic
Others USB-IF logo Yes
Standby 37 dB(A) (Sound pressure level)
Windows logo Yes
Power save mode Inaudible
Operations on UPS Operations on UPS (uninterruptible
Power consumption Power input 110-127V AC (Range 99-140V AC) power supply) are not guaranteed.
220-240V AC (Range 198-264V AC) Do not use UPS.
Sleep mode 1.5 W (no FAX model) CPU SU Core ARM9
2.0 W (FAX model)
RAM SU Resident 256 MB
Power save mode 40 W
Option None
Idle 120 W
ROM SU Program 4 MB
Typical operation 870 W
Peak 1500 W
45387101TH Rev.1 1-5 /

1. Configuration
Printer section specifications Category Item MPS5502 / ES7170

Life Toner life Starter toner 36,000 pages
Category Item MB760 MB770
(ISO / IEC19752) (supplied)
Print width Print width A4 Letter
Consumable 36,000 pages
Engine Monochrome 47 / 49 ppm 52 / 55 ppm
speed (A4/ Toner life Starter toner Approx. 30,000 pages
Duplex 40 / 42 ppm 42 / 44 ppm
LT) (5% duty) (supplied)
First print time (A4) 5sec Consumable 30,000 pages

*Printer is not in low temperature (<16℃ ) New drum Approx. 30,000 pages
Warm-up From Cold Start (power- Less than 35 sec Supplied toner,
time off condition) first toner
From Power save Less than 19 sec

Resolution LED head 1200 x 1200 dpi
Category Item e-STUDIO477s / e-STUDIO527s
Maximum input 1200 x 1200 dpi
Life Toner life Starter toner 10,000 pages
resolution
(ISO / IEC19752) (supplied)
Output resolution True 1200x1200dpi x 1bit
Consumable 36,000 pages
Life Maximum Monthly Print Maximum 280,000 pages/month

Volume when Continous
Print
MTBF 6,000 H
MPBF 300,000 pages
MTTR Less than 20 minutes
Print Starter 10,000 pages (MB760 / MB770)
Cartridge Print
life (ISO/ Cartridge
IEC19752) Consumable 18,000 pages 18,000 pages
/ 25,000 pages / 25,000 pages
/ 36,000 pages
45387101TH Rev.1 1-6 /

1. Configuration
Category Item MB760 MB770 Category Item MB760 MB770

Life Image drum Simplex 100,000 pages (when printed continuously) Paper 1st/2nd/3rd/4th tray 64 g/m² to 220 g/m²
life 72,000 pages (3 pages/job) thickness MPT 64 g/m² to 250 g/m²
40,000 pages (1 page/job)
Duplex 64 g/m² to 220 g/m²
Duplex 80,000 pages (when printed continuously)
Status Paper Empty Yes
58,000 pages (3 pages/job)
switch/ Paper Low None
32,000 pages (1 page/job)
sensor
Toner Low Yes
Transfer belt life 200,000 pages
Cover Open Yes
Fuser life 200,000 pages
Fuser Temperature Yes
Paper 1st tray 530 sheets of 80 g/m2
handling Paper size Detect Yes (A4/B5/Exective/Letter/A4/Legal)
Multi purpose tray 100 sheets of 80 g/m2
(Tray)
Paper size Detect No
2nd/3rd/4th Tray Option 530 sheets of 80 g/m2
(MPT)
Paper output capability 100 sheets (80 g/m2) to be the face-up stacker Stacker full Yes (Face-down)
500 sheets (80 g/m2) to the face down stacker Paper Thickness Detect No
Paper size 1st tray Legal 13/13.5/14, letter, executive, A4, A5, B5, 16K Continuouse Roll No
(195 x 270 mm) Paper Seg detection
Multi purpose tray Legal 13/13.5/14, letter, executive, statement, A4, Fonts PCL Roman (Scalable) 80 fonts
A5, B5, C5, C6, DL, Monarch, index card (3 x 5 inch), PCL Heisei (Scalable) No
custom size, 16K (195 x 270 mm), nagagata3,復nagag PS Roman (Scalable) 138 fonts
ata4,yougata4,hagaki,ofukuhagaki
PS Heisei (Scalable) No
2nd/3rd/4th Tray Option Legal 13/13.5/14, letter, executive, statement, A4,
A5,B5, custom size, 16K (195 x 270 mm)
Duplex Legal 13/13.5/14, letter, executive, statement, A4,
A5, B5, 16K (195 x 270 mm), custom size (148 - 216
mm (W) x 210 - 356 mm (L))
Custom size 1st tray, 2nd/3rd/4th tray (option):
148 - 216 mm (W), 210 - 356 mm (L)
(5.8 - 8.5 inches (W), 8.3 - 14.0 inches (L))
MP Tray: 64 - 216 mm (W), 127 - 1321 mm (L)
Minimum 1st/2nd/3rd/4th tray 148 × 210 mm /A5
paper size MPT 3 x 5 inch /index card
Duplex 148 × 210 mm /A5
45387101TH Rev.1 1-7 /

1. Configuration
Scanner section specifications Network specifications

Item Item
Scanner type Legal size flatbed with RADF Connection 10Base-T/100Base-TX/1000Base-T
Image sensor Color CIS Communication protocol TCP/IP V4, TCP/IP V6, NetBIOS over TCP, Ether Talk,
Light source LED NetWare, LPR, Port9100, IPP, FTP, WSD-print, SMTP,
Optical resolution 600dpi POP3, HTTP, SNMPv1, SNMPv3, DHCP, DNS, DDNS,
Input level (A/D conversion) 48 bits WINS, SLP, Bonjour, SNTP
Output level 24 bits Supported browser Microsoft Internet Explorer Ver. 6.0 or higher
Safari 4.0 or higher
Document size Flat bed Max:8.5"x14" (215.9x355.6mm)
Min:No limitation Firefox 3.5 or higher
ADF Max:8.5"x14" (215.9x355.6mm)

Min:4.13"x5.8" (105x148mm)
Document Flat bed 20mm
thickness RADF 16-28lb (60~105g/m2)
Maximum Flat bed Maximum 215.9x355.6 mm
scanning range RADF 4.13 x 5.8~8.5 x 14 in (105 x 148~215.9x355.6mm)
Scanning speed Color: up to 40ipm (Less than 300dpi)
(A4/Letter,simplex) up to 25ipm (400 / 600dpi)
Mono: up to 55ipm
Warm-up time Less than 1 sec.
Life MTBF 6000H (Referance only)
MTTR Less than 20 minutes
Attachment file format Color : JPEG, TIFF(multi/single page), PDF(multi/single
page), Slim PDF, Secure PDF, XPS(multi/single page)
ACS : TIFF(multi/single page), PDF(multi/single page),
XPS(multi/single page)
Grayscale : JPEG, TIFF(multi/single page), PDF(multi/
single page), Slim PDF, Secure PDF, XPS(multi/single
page)
Mono : TIFF(multi/single page), PDF(multi/single page),
XPS(multi/single page)
Supported driver Scanner driver (Network), Fax Modem driver (Windows
only)
45387101TH Rev.1 1-8 /

1. Configuration
Copy function
Categories Specs
Copy Resolution Scan: 600 x 600dpi
Print: 600x600dpi
Document size Flat bed /RADF A4, A5, A6, B5, Executive, Letter, Legal13, Legal13.5,
Legal14, Folio, 8.5" SQ
Numeber of copies 1 to 999 pages
Collate(Sort) Monochrome: 34(A4), 33(Letter) pages/minute (300 dpi
x 300 dpi)
9 to 20 pages/minutes (600 dpi x 600 dpi)
Zoom(Auto is Custom 13sec
supported) Preset 13 sec
Edge Erase Text, Text&Photo, Photo, Extra Fine
Margin shift Maximum 999 copies
N-up Document pages 2-up,4-up
ID Card Copy Yes (by template)
Repeat Copy Yes (max 8 times)
Poster Copy No
Document Direction Portrate,Landscape
Duplex Copy Yes (1 to 2, 2 to 1, 2 to 2)
Binding Position Long edge, Short edge
Mixed Size Yes(Letter/Legal13/Legal14,A4/Folio)
Job build scanning Yes
Banner Copy No
Color/Mono None
Copy image quality adjustment Background removal, Sharpness
45387101TH Rev.1 1-9 /

1. Configuration
Fax specifications Category Item MB760 MB770

Communication Realtime Tx Yes
Category Item MB760 MB770 Function Instant Dial Tx (Quick No
General Function Compatibility ITU-T G3 Memory TX)
Applicable Network PSTN Realtime Page Print No
Country Code Yes (26 Countries) Reception
Transmission Ability Letter / Legal Memory Tx/Rx Yes
Reception Ability Letter /unlimited Relay Broadcast No
Fax Resolution 8 x 3.85 dots/mm, 8x 7.7 dots/mm, initiate (OKI Mode)
8 x 15.4dots/mm, 16 x 15.4 dots/mm, Relay Broadcast (OKI No
300 x 300 dots/inch Mode)
Contrast Control Auto or manual (11 Level) Confidential Tx/Rx No
Send Fax from RADF Yes (OKI Mode)
(duplex document) Bulletin Poll No
Mixed Reading For No (OKI Mode)
ADF/FBS F Code Bulletin Poll Yes
F Code Confidential Yes
Autoreduction printing No F Code Routing Yes
of the FAX
Delayed Transmission Yes
Fixed reduction Yes (90%)
Broadcast Yes (400 stations)
printing of the FAX
Delayed Broadcast Yes
Page division print Yes
Page Retransmission No
Maximum Modem 33.6kbps
Speed Rotation TX No
Dual Access Yes Rotation RX No
ECM Yes Fax Forwarding (FAX Yes

to FAX)
Coding Scheme MH, MR, MMR, JBIG
Fax Forwarding To Yes (by on-ramp gateway function)
Transmission time Approx. 3 seconds
Email
Memory Capacity 1GB
PC-FAX Yes (Tx only)
Image Battery Back Yes (HDD)
Up
45387101TH Rev.1 1-10 /

1. Configuration
Category Item MB760 MB770 Category Item MB760 MB770

Security Function Junk Fax Protection No Fax Local Print Activity Report Yes (Transmission /Reception Journal)
Memory Only Yes (High security mode) Function Message Yes (Transmission Report)
Reception
Confirmation Report
ID Check TX No
(Single Location)
Double input for Yes (can be switched by service person)
dialing number Message Yes (Transmission Report)
Access Control Yes Confirmation Report
Telephone & External handset No with top of document
Convenience Dialing by Ten key Yes (Single Location)
Function One touch Dial No Message Yes
Speed Dial Yes (3000 Locations) Confirmation
Group Dial Yes (200 Groups) Report(Broadcast)
Automatic Alternate Yes (90%)
Broadcast Entry No
Selecting Call
Report
Auto Redial Yes
Manual Redial No Speed Dial List Yes (Phone Book List)
On-Hook Dial by Yes (with monitor key) Fax Configuration Yes
HOOK key Protocol Dump Print Yes
Chain Dial Yes Power Down Report No
Coding Scheme No
Auto Rx Approx. 3 seconds
Manual Rx Yes
FAX/TEL Automatic Yes
Switching
ANS/FAX Automatic No
Switching
Remote RX Yes
Distinctive Ring No
Detect
Unique parameter set No
to Speed Dial
Sender ID Yes
Personal ID No
Session No. Yes
TSI Time Date print Yes
Acoustic Monitor Yes
45387101TH Rev.1 1-11 /

1. Configuration
Internet Fax Category Item MB760 MB770

Security Junk Fax Protection No
Category Item MB760 MB770 Function Memory Only No
General Function Compatibility T.37 (Simple Mode) Reception
T.37 (Direct SMTP Mode)* ID Check TX No
*by Service Code Setting Double input for No
Transmission Ability Letter / Legal dialing number
Reception Ability Letter /unlimited Access Control Yes
Fax Resolution 8 x 3.85 dots/mm, 8x 7.7 dots/mm Fax Local Print Dialing by keyboard Yes
16 x 15.4 dots/mm (Direct SMTP mode only) Function One touch Dial No
Contrast Control Auto or manual (11 Level) Speed Dial Yes
Send Fax from Yes
Group Dial No
RADF
(duplex document) Sender ID No
Mixed Reading Yes Personal ID No
For ADF/FBS TSI Time Date print No
Auto reduction No
Fax Local Print Activity Report Yes
printing of the FAX
Function Message Yes
Fixed reduction No
printing of the FAX Confirmation Report
Page division print No (Single Location)
Dual Access Yes Message Yes
Coding Scheme MH Confirmation Report
Attachment file format Tiff-S Only with top of document
Tiff-F (only A3, B4 & A4)* (Single Location)
*Direct SMTP Mode Only" Error Report Yes
Memory Capacity 1GB (HDD model)
Message No
Image Battery Yes (HDD)
Confirmation Report
Back Up
(Broadcast)
Communication Coding Scheme Yes
Function Auto Rx No Broadcast Entry No
Manual Rx Yes Report
FAX/TEL Automatic No Speed Dial List Yes
Switching Power Down Report No
ANS/FAX Automatic No
Switching
Remote RX No
Fax Forwarding Yes (send to network folder/E-mail/Internet-
Fax/Analog-Fax)
PC-FAX Yes
45387101TH Rev.1 1-12 /

1. Configuration
1.5 Interface specifications

(2) Cable
1.5.1 Specification of USB interface The length of the cable: the cable of less than 5m with USB 2.0 spec.
1.5.1.1 General of USB interface (Less than 2m is recommended)
(1) Spec. (Please use the shielded wire for the cable.)
USB(Hi-speed USB is supported)
(2) Transmission mode

Full speed (Maximum 12 Mbps ± 0.25%) 1.5.1.3 USB Interface signal
High speed (Maximum 480 Mbps ± 0.05%)
Signal name Function
(3) Power control 1 Vbus Power (+5V)
Self power device 2 D- For data transmission
3 D+ For data transmission
1.5.1.2 Connector and cable of USB interface
4 GND Signal ground
(1) Connector Shell Shield
• Printer side: B Receptacle (female)
Up-stream port
UBB-4R-D14C-4D(LF)(SN)(JST Mfg. Co.,Ltd) or equivalent
Connector pins array
2 1
3 4
• Cable side: B plug(male)
45387101TH Rev.1 1-13 /

1. Configuration
1.5.2 Specifications of network interface (2) Cable

Non-shield twisted-pair cable with RJ-45 connector
1.5.2.1 General of network interface (Category 5e is recommended)
Spec.
Network Protocol 1.5.2.3 Signal of network interface
TCP/IP sepc.: Network layer (1) Connector
ARP, IP, ICMP, IPv6, IPSec
Pin No. Signal name Direction Function
Transfer layer 1 TXD+ FROM PRINTER Send data (+)
TCP, UDP
2 TXD- FROM PRINTER Send data (-)
Application layer 3 RXD+ TO PRINTER Receive data (+)
LPR, Port9100, FTP, HTTP, HTTPS, IPP, SNMPv1/v3,
4 − − Not use
TELENET,DHCP/BOOTP, DNS, DDNS, WINS, UPmP, Bonjour,
5 − − Not use
SNTP,SMTP, POP, Windows Rally (WSD Print, LLTD).
6 RXD- TO PRINTER Receive data (-)
NBT/NetBEUI: SMB, NetBIOS, NetBIOS over TCP
7 − − Not use
Netware: Remote printer mode(Maximum 8 print sever )
8 − − Not used
Print sever mode (Maximum 8 files sever: 32 queue)
For encrypted password (when it is print sever mode) (2) 1000Base-T
NetWare6J/5J/4.1J (NDS, bindery)
SNMP Pin No. Signal name Direction Function
EtherTalk: ELAP, AARP, DDP, AEP, NBP, ZIP, RTMP, ATP, PAP 1 TRD+(0) bi-direction Data0 (+) transmission and reception
IEEE802.1X: EAP-TLS, PEAP 2 TRD-(0) ↑ Data0 (-) transmission and reception

3 TRD+(1) ↑ Data1 (+) transmission and reception
4 TRD+(2) ↑ Data2 (+) transmission and reception
1.5.2.2 Connector and cable of network interface 5 TRD-(2) ↑ Data2 (-) transmission and reception
(1) Connector 6 TRD-(1) ↑ Data1 (-) transmission and reception
1000BASE-T/100BASE-TX/10BASE-T 7 TRD+(3) ↑ Data3 (+) transmission and reception
(Auto switch, cannot be used simultaneously) 8 TRD-(3) ↑ Data3 (-) transmission and reception
Connector pins array

1 8
45387101TH Rev.1 1-14 /

1. Configuration
1.5.3 Telephone Line interface Specification 1.5.4 USB Host interface

1.5.3.1 Outline of telephone Line interface 1.5.4.1 Outline of USB Host interface
The machine will reliably communicate with distant station over voice-level telephone line (1) Basic Specification
USB
1.5.3.2 Telephone Line interface Connector and cable
(2) Transmission ModeHi Speed (480Mbps±0.05% max.)
Connector Type : RJ-11
(3) Supply Power
Cable Type : TEL Cable (With RJ-11 plug) Max. 500mA
Connector contact arrengement
(4) Connection devices
A1 A6 B1 B6 USB memory
1.5.4.2 USB Host interface Connector

USB A plug connector
TEL LINE
1.5.3.3 Telephone Line interface signal

4 3 2 1
Contact No. Functions
TEL A1 Unspecified
A2 Unspecified
Connector pin arrangement
A3 TCP
A4 TCP 1.5.4.3 USB Host interface signal
A5 Unspecified
A6 Unspecified Signal name Function
LINE B1 Unspecified 1 Vbus Power Supply (+5V)(red)
B2 Unspecified 2 D- Data transmission (white)
B3 TCP 3 D+ Data transmission (green)
B4 TCP 4 GND Single ground (black)
B5 Unspecified Shell Shield
B6 Unspecified
TCP:Teminal Connection Point
45387101TH Rev.1 1-15 /

1. Configuration
1.5.5 Specification of ACC interface 4) Connecting device

Card reader (Option)
1) Connector
Printer side: USB A receptacle (female)
Downstream port
UBA-4R-D14C2-4D(LF)(SN) (JST Mfg. Co.,Ltd) or equivalent
Cable side: USB A plug (male)
2) Interface signals
Signal name Function

1 Vbus Power Supply (+5V)
2 D- Data transmission
3 D+ Data transmission
4 GND Single ground Shell
Shell Shield Shield
3) Connector pin arrengement
1 2 3 4
45387101TH Rev.1 1-16 /

2. Set up
2.1 Notes and precautions.................................................................2-2
2.2 Unpack method...........................................................................2-3
2.3 Setting method............................................................................2-4
2.4 Assembling method.....................................................................2-5
2. Set up
2.1 Notes and precautions
Warning Warning
• Do not set it in any high-temperature locations or near any heat sources. • If the liquid such as water enters the MFP, please pull out the power plug from the
• Do not set it in a place where the chemical reaction may occur (laboratory etc.). outlet and contact the customer center.It may cause fire.
• Do not set it near any liquid that may ignite such as alcohol and thinner. • If you drop the foreign objects such as clip in the MFP, please pull out the power plug
from the outlet and take the foreign objects out.
• Do not keep it out of reach of children.
This may cause an electric shock, fire, injury.
• Do not place it on an unstable or uneven surface.
• Do not disassemble the MFP unless following the correct procedure written in the
(unstable table and slanting place, etc.).
manual.This may cause an electric shock, fire, injury.
• Do not put it in direct sunshine. And do not put it in a moist or dusty place.
• Do not set it in wet or corrosive environment.
• Do not set it in a place where may cause vibration.
• If the MFP is dropped down or the cover is damaged, please pull out the power plug
Caution
• Do not set it in a place where the vent hole of the MFP is blocked.
• from the outlet and contact the customer center.
• Do not set it directly on heavy wool or shag carpet.
• This may cause an electric shock, fire, injury.
• Do not place it in locations of poor ventilation such as enclosed areas.
• Please read this manual carefully before connecting the power supply cable, printer
cable, ground cable. • Give particular attention to adequate ventilation care when using it continuously in a
This may cause fire. narrow room for a long time.
• Do not insert any foreign objects into the vent hole. • Do not place it close to strong magnetic fields and noise source.
• This may cause an electric shock, fire, injury. • Do not place it next to the monitor and television.
• Do not put a vessel(s) filled with water on the MFP • Hold tightly the both sides of the MFP when you move the MFP.
This may cause an electric shock, fire. • Because the weight of the MFP is approximately 60kg (in a state of packing), it needs
• Do not touch the fuser unit when you open the cover of the MFP. more than two adults to lift it up.
It is hot and could cause burns. • Do not come close to the paper exit part while printing.
• Do not throw the toner cartridge, the image drum cartridge into the fire. • This may cause injury.
It may cause burns due to dust explosion.
• Do not use inflammable sprays near the MFP. Please explain the safety precautions about installation and handling with showing the
It may cause fire because some parts in the MFP may become very hot. all precautions in user's manual to customer. Especially, the details about power supply
• If the cover becomes abnormally hot, smoke rises, it smells strange or it sounds cable and the ground cable must be explained completely.
abnormal, please pull out the power plug from the outlet and contact the customer
center.
It may cause fire.
45387101TH Rev.1 2-2 /

2. Set up
2.2 Unpack method
Warning Personal injuries may occur.
Because the weight of the MFP is approximately 55kg:Short model

(68kg:Finisher model, 60kg:w/o Finisher model)(in a state of packing), it
needs more than three adults to lift it up.
• Take out the gripe on each side as shown in the following figure, and lift the cardboard
box up.
Gripe
(Four gripes on all sides)
45387101TH Rev.1 2-3 /

2. Set up
2.3 Setting method
• Set the MFP under these conditions.

Plan view
Surrounding environment: 10~32 ℃
30cm
Surrounding humidity: 20~80%RH (Relative humidity)
Highest wet bulb temperature: 25 ℃ 100cm 60cm
• Protect the MFP from dew formation.

• Use the humidifier or the static electricity prevention mats etc. when setting the MFP
in the environment where the humidity is 30% or less.
Set space
30cm
• The flat desk should be wide enough to put the MFP on.
• Ensure that there is enough room around the MFP for proper ventilation. Side view
70cm
45387101TH Rev.1 2-4 /

2. Set up
2.4 Assembling method

2.4.1 Cable connect Connect the power cable.
Note! Confirm that the power switch is turned to OFF " ○ ".
Power condition (1) Insert the power cable into the MFP.
• Keep the following items.
AC voltage : 100V ±10% /110~127V ± 10%/ 220~240V ± 10%
Frequency of the power supply : 50Hz or 60Hz ± 2%
• Use the voltage adjusting transformer etc. when the power supply is unstable.
• The maximum power consumption of this MFP is 1,500W. Confirm the power supply
can provide enough power.
• The operation with UPS (uninterruptible power supplies) is not guaranteed.
Explain to the customers that do not use UPS (uninterruptible power supplies).
Warning It may cause an electric shock, fire.

• Installation and removal of the power supply cord and the ground cable must be performed after pressing down the power switch
to OFF.
• Please connect the ground cable with a specified ground terminal. Please contact the dealer if you cannot get it. (2) Insert the power plug into the outlet.
• Be careful not to connect it with the lightning rod, the water pipe, the gas pipe, and the earth of the telephone wire.
• Connection of the ground terminal must be performed before inserting the power plug into the power outlet.
Press down the power switch to ON( | ).
And, removal of the ground terminal must be performed after pulling the power plug out of the power outlet.
• Please hold the power plug to disconnect or plug in the power supply cord.
• Please insert the power plug firmly into the outlet.
• Do not pull out or plug in the power plug with wet hands.
• Do not locate the MFP in a place where the cable may be abused by persons walking on, and do not place the heavy objects on
the power cable.
• Do not use the power supply cord that is bundled or connect the power supply with an extension cord.
• Do not use a damaged power supply cord.
• Do not use a multiple outlet extension cord.
• Please connect this MFP into an outlet different from that to which other electric products is connected.
Especially, the operation of the MFP might be affected by the electrical noise when the MFP is connected simultaneously with the
air-conditioner, the copier and shredder etc. Please use the noise filter or the noise cut-off transformer sold at the market if you
have to connect the MFP into a same outlet.
• Please use the attached power cord and insert it into the outlet directly. Do not use an unspecified power cord.
• Do not use an extension cable. Please use a cable that is more than 15A current rating if you have to use an extension cable.
• If the extension cord is used, the MFP might operate abnormally by the decrease of AC voltage.
• Do not unplug the power cord or switch off the power during printing. If the MFP is completely started up, the message "Ready To Print" would be displayed on the
• Please unplug the power cord if you do not use the MFP for a long time (long vacation or travel etc).
• Do not use the attached power cord of this MFP to the other electric products.
control panel shown as follows.
Note! When the MFP is getting cold, it may lead to error if the power is turned on.
Explain completely the connection of the power supply cable and the ground cable with
(Error number ○○ , ○○ , ○○ ). At this time, please turn off the power and wait
showing the user's manual to customer.
for a while, and then turn on the power again.
45387101TH Rev.1 2-5 /

2. Set up
Turn the power off. When do not use the MFP for long time
Note! If you turn off the power without properly shutting down, it may cause damage to the Please explain to the customer about the following items.
MFP. Please follow the following procedure to turn the power off.
Unplug the power cord if you do not use the MFP for a long time (long vacation or travel
(1) A message [Shut down Yes/No] appears. Be sure Yes is selected and press the Set etc).
[Power] button.
Install the stopper to the fuser.
A message [Shutting down] appears, the MFP being shutting down.
Note! • Remove the power plug out of the power outlet.
[Power] button • Even if the power plug of this MFP is pulled out for a long time (four weeks or
more), the functional problems will not be caused easily.
However, please explain to the customer that the deterioration of consumable
such as toners and the image drums is not guaranteed.
(2) If the message [Turn off power/Shutdown completed] is displayed, press down
the power switch to OFF " ○ ".
45387101TH Rev.1 2-6 /

2. Set up
2.4.2 Optional part installation and confirmation (1) Turn the MFP power to OFF and pull out the power cord from the outlet.
Turn the power off with following the procedure in chapter 3.5.2 [Turn the power off.].
(1) Installation of the optional tray unit (second/ third/ fourth tray/ LCF) Notes! • If you turn off the power without properly shutting down, it may cause damage to
the MFP. Please operate the [Shutdown Menu].
Notes! • Fourth tray:not support for Finisher model
• It may cause damage to the MFP, if you install the optional tray with power ON.
It is a traditional paper tray for adding paper into the MFP.
Second/ third/ fourth tray : 530 pieces of 70 kg paper can be set. Using it with a standard
paper cassette and a multi-purpose tray can print 2220 pieces of pages continuously
LCF : 2000 pieces of 70kg paper can be set. Using it with a standard paper cassette and a
multi-purpose tray can print 2630 pieces of pages continuously.
(2) Attach the caster unit.

(2)-1 Attach the anti-tip feet (both sides and front) with four screws.
Notes! Attachment directions are different for the left side and the right side
<second / third /fourth tray> <LCF> Anti-tip foot Side
Anti-tip foot (front)
45387101TH Rev.1 2-7 /

2. Set up
(2)-2 Put the bottoms of the anti-tip feet (both sides) on the floor, align the sides to (2)-4 Align the anti-tip foot cover (rear) to the rear side of the anti-tip foot.
the cabinet and tighten them with the two screws each.
Screw Hole
Screw Hole
Anti-tip-foot Side Anti-tip foot Cover (Rear)

Notes! •Do not tighten the upper screws.
(2)-5 Put the bottoms of the anti-tip feet on the floor and tighten them with three
•When you tighten the bottom screws, attach the anti-tip foot to the screws.
location where a screw does not incline.
*You can the attach the screws to Case1 and Case2. As the screw incline
when you tighten the screw in Case3, lift the anti-tip foot and attach the
screw to Case2.
Case1 Case2 Case3
Screw Hole
Screw Hole Screw Hole

OK OK NG
(2)-3 Tighten the anti-tip foot covers (both sides) and anti-tip feet with two screws
each.
Anti-tip foot Cover
45387101TH Rev.1 2-8 /

2. Set up
(3) Install the optional tray unit and LCF unit to the MFP.
Note! Because the weight of the MFP weights is approximately 42kg, it needs more than
three adults to lift it up.
① Match the tab into the hole in the bottom of the MFP. Joint
② Put the MFP on the optional tray unit slowly.

Screw
③ Attach the joint (2 places) to optional tray unit and screw up.
Remove it following the steps 1-2 in reverse order.
Joint
Joint
Hole in the bottom

Tab
Hole in the bottom of the MFP Joint
Tab
Joint
Screw
Joint
Note! When you install two or more optional trays to the MFP, set the optional tray directly
on top of the other optional tray, and then put them on the MFP.
45387101TH Rev.1 2-9 /

3. Compornent replacement
In this chapter, the procedure for replacement of part, assembly and unit is described.
The replacement procedure is described by removal of the parts. please install the new parts with
following the replacement procedure in reverse order.
The parts (such as ① , ② )shown in the manual are different from the parts used in the Disassmbly
for Maintenance figure (45387101TL) and RSPL (45387101TR).
3.1 Precautions on component replacement......................................3-2

3.2 Method of component replacement..............................................3-4
3.3 Check the Scanner Mech Level and SU FW version..................3-35
3.4 Oiling Spots................................................................................3-36
3.　Component replacement
3.1 Precautions on component replacement

(1) Remove the AC cable and the interface cable before replacing the parts.
(2) Do not disassemble it if the MFP works normally.
(a) Remove the AC cable accableing to the following procedure.
(3) Disassemble it as required. Do not remove the part that is not shown in
① Switch the power switch of MFP off “O”.
the replacement procedure.
② Disconnect the AC insertion plug of the AC power cable from the AC power
source. (4) Please use the specified maintenance tool.
③ Disconnect the earth wire from the earth terminal of the AC power source (5) Disassemble it accableing to the proper procedure. It may cause
outlet. damage to theparts if disassemble it without following the proper
④ Disconnect the AC cable and the interface cable with the MFP. procedure.
Warning
(6) As the small parts such as the screws are lost easily, please fix them to
Risk of Electric Shock.
the original position temporarily.
There is a risk of electric shock during replacement of the low voltage power (7) Do not use gloves that may cause static electricity easily when handling
supply.Use insulating gloves or avoid direct contact with any conducting part of IC and the circuit board such as microprocessor, ROM, and RAM.
the power supply, and caution should be exercised during replacement. (8) Do not put the PCB on the device and the floor directly.
The capacitor may take one minute to complete discharge after the AC cable
(9) Do not work for a long time with the MFP with the top cover open, and
is unplugged. Also, there is a possibility that the capacitor doesn’t discharge
because of a breakage of the PCB, etc., so remember the possibility of electric an image drum unit installed in it.
shock to avoid electric shock.
(b) Reconnect the MFP accableing to the following procedure.
① Connect the AC cable and the interface cable with the MFP.
② Connect the earth wire to the earth terminal of the AC power source outlet.
③ Connect the AC power cable insertion plug to the AC power source
④ Switch the power switch of MFP on “I”.
Remove
Install
45387101TH Rev.1 3-2 /

[Maintenance Tool] The required tools for using the Maintenance utillity are shown in Table 3-1-2.
The required tools for replacing the PCB and the unit are shown in Table 3-1-1.
Table 3-1-2: Maintenance Tools
No. Maintenance Tools Amount Purpose Notes

Table 3-1-1: Maintenance Tools
No. Maintenance Tools Q'ty Use Remarks

Refer to
Notebook
No. 2-200 3 - 5mm the chapter
1 1 Please install
+Magnetic driver Screw 1 1 4.2 for the
the maintenance
maintenance
utillity.
2 No. 3-100 Driver 1 utility.
3 No. 5-200 Driver 1
2 USB cable 1
4 Digital multimater 1
Ethernet cable
5 Combination priers 1 3 1
(Cross cable)
Handy cleaner (the

Refer to the
6 type corresponds 1
following note.
to the toner)
For E ring
7 E Ring Pliers 1
detaching
Refer to "6.1
Removed and
USB memory CU/HDD FW installation of
8 1
device (Note) Update Boards/HDD"
in the Software
Guide.
(Note) Refer to "6.1 “FIRMWARE UPDATING” in the Software Guide accableing to the
conditions for USB memory device
Note! Use the specified cleaner corresponding to the toner. It may cause a fire when using
a general-purpose cleaner.
45387101TH Rev.1 3-3 /

3.2　Method of component replacement

In this chapter, the replacement of parts and assemblies is described by the dissassemble (3) Remove the ID unit ① .
figures. Note! Cover the removed Print cartridge with black paper.
3.2.1 Transfer Roller

①
(1) Open the front cover while pulling the front cover open lever.
①
Front cover
Front cover open lever

(4) Remove the transfer roller ② , by lifting up its left side.
(2) Open the scanner and the top cover.
Note! Operating carefully, not to touch transfer roller ② surface.
Top cover
45387101TH Rev.1 3-4 /

3.2.2 Fuser unit 3.2.3 Cover-Rear-Blind
(1) Open the front cover, the scanner and the top cover. (Refer to 3.2.1) (1) Remove the two screws (silver) ① .
(2) Remove the fuser unit ① . (2) Remove the Cover-Rear-Blind ② .
45387101TH Rev.1 3-5 /

3.2.4 Cover-side-L 3.2.5 Cover-side-R
(1) Remove the ID unit. (Refer to 3.2.1) (1) Remove the ID unit. (Refer to 3.2.1)
(2) Remove the fuser unit. (Refer to 3.2.2) (2) Remove the fuser unit. (Refer to 3.2.2)
(3) Remove the Cover-Rear-Blind. (Refer to 3.2.3) (3) Remove the Cover-Rear-Blind. (Refer to 3.2.3)
(4) Remove the three screws (silver) ① . (4) Open the scanner, and remove the five screws ① .
(5) Disengage the eight claws, and remove the Cover-Side-L ② . (5) Close the scanner.
(6) Disengage the eight claws, and remove the Cover-Side-R ② .
Claw
Claw
①
Claw
①
① ①
①
②
①
② ①
Claw ①
Claw
Claw
Claw
Claw
Claw
Claw
Claw
45387101TH Rev.1 3-6 /

3.2.6 Scanner unit 3.2.7 Stay-R
(1) Remove the ID unit. (Refer to 3.2.1) (1) Remove the Cover-Side-R. (Refer to 3.2.5)
(2) Remove the Cover-Side-R. (Refer to 3.2.5) (2) Remove the Scanner.(Refer to 3.2.6).
(3) Remove the Cover-Side (R-Top) ① . (3) Remove the soft-absorber ① and cover side(R-Inner) ② .
(4) Remove the fifteen screws ② , and remove the Plate-Shield ③ . (4) Remove the seven screws ③ and remove the Plate-Stay-R ④ .
(5) Disconnect the all connector of the scanner. Note! When assemble the scanner, assemble the soft-absorber correct position and
(6) Remove the three E rings ④ , and pull out the Shaft-Guide (Hinge) ⑤ . close the scanner. (Frame and soft-absorber break may occur)
(7) Remove the scanner ⑥ .

②
①
① ④
⑤
④
③ 7
④
②×15
③
45387101TH Rev.1 3-7 /

3.2.8 CU/PU PCB/Low voltage power supply

Warning Electric shock hazard.
There is a risk of electric shock during replacement of the low voltage power
supply.
Use insulating gloves or avoid direct contact with any conducting part of the
power supply, and caution should be exercised during replacement.
The capacitor may take one minute to complete discharge after the AC cable
is unplugged. Also, there is a possibility that the capacitor doesn’t discharge
because of a breakage of the PCB, etc, so remember the possibility of
electric shock to avoid electric shock.
⑥
⑦×2 ⑤×8
(1) Open the front cover, the scanner and top cover. ④ ③×4
(2) Remove the Cover-Side-R. (Refer to 3.2.5)
②
(3) Remove the fifteen screws ① to take the plate-shield ② out.
⑨ ①×15
(4) Remove the four screws ③ and all cables, and take the FAX PCB ④ out.
(5) Remove the eight screws ⑤ and all cables, and take the CU PCB ⑥ out. ⑧
(6) Remove the two screws ⑦ and all cables, and take the PU PCB ⑧ and Film
Board ⑨ out.
(7) Remove the two screws ⑩ and all cables, and take the Low voltage power ⑩×2
supply ⑪ out. ⑪
Note! •To attach the head cable, insert the end of the film-FG inside the plate-side-R,
preventing from touching the edge of the plate-side-R.
•Low-voltage power supply ⑪ and AC inlet Assy should be replaced together. (the
pair of low-voltage power supply and AC inlet Assy meets the safety standards.)
45387101TH Rev.1 3-8 /

3.2.9 Plate-Board-R Assy/Guide-Cable Power Low 3.2.10 Motor FAN (low voltage)
(1) Remove the scanner. (Refer to 3.2.6) (1) Remove the scanner. (Refer to 3.2.6)
(2) Remove the Stay-R Assy. (Refer to 3.2.7) (2) Remove the Plate-Board-R-Assy. (Refer to 3.2.9)
(3) Remove the plate shield and take the CU/PU PCB out. (Refer to 3.2.8) (3) Remove the two screw(silver) ① and connector, and take the FAN (low voltage) ②
(4) Remove the six screws ① , and remove the three screws ② and remove the Plate- out.
Board-R-Assy ③ . Note! Be Careful to install the Motor-FAN in the direction.
(5) Remove the three screws ④ , and remove the Guide-Cable Power Low ⑤ .
② Air
②
①
①
6
2
②
②
④
45387101TH Rev.1 3-9 /

3.2.11 DC motor (hop) / DC motor (ID) 3.2.12 Motor FAN (ID) / Micro switch (Plate-Assy-Side(R))
(1) Remove the scanner. (Refer to 3.2.6) (1) Remove the scanner. (Refer to 3.2.6)
(2) Remove the Plate-Board-R-Assy.(Refer to 3.2.9) (2) Remove the Plate-Board-R-Assy. (Refer to 3.2.9)
(3) Remove the three screws(sliver) ① , remove the DC motor (hop) ② . (3) Remove the cables of the Motor FAN (ID) ① , micro switch ② , the toner sensor
(4) Remove the three screws(sliver) ③ , remove the DC motor (ID) ④ . and the TAG contact from the Guide-ID-FAN ③ .
(4) Remove the two screws (black) ④ , and remove the Guide-ID-FAN ③ and the
Sheet-Guide-FAN ⑤ .
(5) Remove the Motor FAN (ID) ① .
(6) Disengage the two claws, and remove the micro switch ② .
Note! Be careful to install the Motor-FAN (ID) ① in the proper direction.
④ ⑤
②
③
③ ①
45387101TH Rev.1 3-10 /

3.2.13 HV-Board / Motor-FAN 3.2.14 Cover-Assy-Front
(1) Remove the Cover-Side-L. (Refer to 3.2.4) (1) Remove the Cover-Side-L and the Cover–Side-R. (Refer to 3.2.4 / 3.2.5)
(2) Remove the two screws (silver) ① and remove the Stay-Assy-L ② (2) Remove the scanner. (Refer to 3.2.6)
(3) Remove the three screws (silver) ③ and the two screws (black) ④ , disengage the (3) Remove the Plate-Board-R-Assy. (Refer to 3.2.9)
claw, and remove HV-Board ⑤ . Be careful not to lose the Spring-Contact ⑥ . (4) Remove the two screws (black) ①
(4) Disconnect all cables from HV-Board ⑤ . (5) Remove the six screws (silver/8mm) ② , and remove the Cover-Assy-Front ③ .
(5) Remove the two screws (silver/28mm) ⑦ , and remove the Motor-FAN ⑧ .
Note! Be careful to install the Motor-Fan in the proper direction..
② ⑧ ②
⑤ ③ ①
④
⑥ 5
③
②
45387101TH Rev.1 3-11 /

3.2.15 LED Assy
(1) Remove the ID unit. (Refer to 3.2.1)

(2) While pushing LED Assy ① in the direction of the arrow (a), unhook the part A by
pulling it in the direction of the arrow (b).
(3) Remove the LED Assy, and disconnect the FFC cable from ① .
A
(b)
(a)
45387101TH Rev.1 3-12 /

3.2.16 Plate-Assy-Duct (7) Remove the retainer-4 ⑥ , and remove the Shaft-Link-Head ⑦ and the two
Bearing-Metal ⑧ .
⑧
(1) Remove the Cover-Side-R. (Refer to 3.2.5)
(2) Remove the Plate-Board-R-Assy.(Refer to 3.2.9)
(3) Disconnect the FFC cable of the LED head from the PU-Board. ⑦
(4) Remove the screw (silver) ① ,

⑧
(5) Disengage the two claw, and remove the Cover-Head ② .
(5) Remove the three screws (silver) ③ , and remove the Plate-Cable-Guide ④ and
the FFC cable ⑤ ⑥
Claw ③ (8) Remove the two screws (silver) ⑨ , and remove the Plate-Assy-Duct ⑩ .
⑤ ⑨
④
⑩
③
45387101TH Rev.1 3-13 /

3.2.17 Feeder-Assy-Regist / Clutch (8) Remove the two screws (silver/8mm) ⑥ , and remove the Plate-Front ⑦ .
(9) Remove the five screws (silver) ⑧ and the two screws (silver) ⑨ , and remove the
(1) Remove the Cover-Side-L and Cover-Side-R. (Refer to 3.2.4 / 3.2.5) Feeder-Assy-Regist ⑩ .
(2) Remove the scanner. (Refer to 3.2.6)

(3) Remove the Plate-Board-R-Assy. (Refer to 3.2.9)
(4) Remove the DC motor (hop). (Refer to 3.2.11) ⑦
(5) Remove the screw (black) ① , and disengage the Stay-Arm-Front from the Plate- ⑥
Assy-Side(L)
(6) Remove the two screws (silver) ② , and remove the Cover-Front-Side-R ③ .
(7) Remove the two screws (silver) ④ , and remove the Cover-Front-Side-L ⑤ . ⑧
⑨
⑥
①
⑩
⑧
Stay-Arm-Front
⑤
⑧ ⑨
④
②
③
⑧
45387101TH Rev.1 3-14 /

(10)Remove the e-ring ⑪ , and remove the Clutch ⑫ . 3.2.18 TR-Assy-Front

(1) Remove the transfer roller.(Refer to 3.2.1)
(2) Remove the Cover–Side-R. (Refer to 3.2.5)
(3) Remove the Remove the plate shield(Refer to 3.2.8)
(4) Disconnect all cable of TR-Assy-Front from the PU/CU-Board.
(5) Remove the three screws (silver) ① , and remove the TR-Assy-Front ② .
⑫
⑪
45387101TH Rev.1 3-15 /

3.2.19 TR-Assy-Rear 3.2.20 Cover-Assy-Stacker (Short-Model)

(1) Remove the transfer roller. (Refer to 3.2.1) (1) Remove the Cover–Side-R. (Refer to 3.2.5)
(2) Remove the Cover–Side-R. (Refer to 3.2.5) (2) Remove the scanner. (Refer to 3.2.6)
(3) Remove the Plate-Assy-Duct. (Refer to 3.2.16) (3) Remove the Plate-Stay-R. (Refer to 3.2.7)
(4) Remove the two screws (silver) ① , and remove the TR-Assy-Rear ② .
(5) Remove the retainer-4 ① , and remove the Gear-Reduction ② .
(6) Remove the screw (silver) ③ , and remove the FG cable of the Cover-Assy-
① Stacker
(7) Remove the Cover-Assy-Stacker ④ .
②
①
②
①
45387101TH Rev.1 3-16 /

3.2.21 Cover-Assy.-St(Tall) (for finisher model only) (7) Remove the two screws (black) ③ , and remove the Cover-Stacker (Sub-R) ④ .
(8) Remove the two Cover-top-Sub-S ⑤ .
(1) Remove the finisher unit. (Refer to 3.2.38) (9) Remove the screw (silver) ⑥ .
(2) Remove the Cover–Side-R. (Refer to 3.2.5) (10) Remove the two E rings ⑦ , and remove the Plate-Support (L-Caulking) ⑧ and
(3) Remove the scanner. (Refer to 3.2.6) Plate-Support (R-Caulking) ⑨ .
(4) Remove the Plate-Stay-R. (Refer to 3.2.7) (11) Remove the two E rings ⑩ , and remove the two Shaft-Damper (T) ⑪ and Gear-
(5) Remove the Plate-Board-R-Assy. (Refer to 3.2.9) Damper (Tall) ⑫ .
(6) Remobe the six screws (silver) ① , and remove the Cover Assy.-St (Tall) ② . (12) Remove the four screws (silver) ⑬ , and remove the One-Way-Hinge-L ⑭ and
One-Way-Hinge-R ⑮ .
④
⑤
②
① 6
⑩ ⑦
③
⑬
⑮
⑩
⑦
⑫
⑧ ⑪ ⑥
⑫
⑨ ⑭
45387101TH Rev.1 3-17 /

3.2.22 Eject-Assy (7) Open the rear cover, and remove the two screws (silver) ③ .

(3) Remove the Plate-Stay-R. (Refer to 3.2.7)
(5) Remove the Cover-Assy-Stacker. (Refer to 3.2.20)
(6) Remove the five screws (silver) ① , and remove the Plate-Centro ② .
②
①
45387101TH Rev.1 3-18 /

(8) Remove the cable of the Motor FAN ④ from the Eject-Assy ⑤ . (10) Remove the two screws (silver/28mm) ⑥ , and remove the Motor FAN ④ .
(9) Close the rear cover, and remove the Eject-Assy ⑤ . Note! Be careful to install the Motor-FAN ④ in the proper direction.
⑤
⑥
45387101TH Rev.1 3-19 /

3.2.23 DC motor (fuser)

(4) Remove the Cover-Assy-Stacker. (Refer to 3.2.20)
(5) Remove the Eject-Assy. (Refer to 3.2.21)
(6) Remove the two screws (silver) ① , and remove the DC motor (fuser) ② .
(8) Separate the DC motor (fuser), and the Plate-Motor-FU ③ .
45387101TH Rev.1 3-20 /

3.2.24 Paper feed rollers (3) Open the cover while pushing the two tabs (a and b) inward.
(1) Remove the cassette.
a
b
(2) Remove the two paper feed rollers ① (without gear) and ② (with gear) while
pushin each tab outward.
Tab
Tab
Tab
① ②
Tab
45387101TH Rev.1 3-21 /

(5) Remove the retard roller tray ③ and the spring ④ .
Note! After setting the two paper feed rollers ① and ② , check that they do not come o
. ff.
45387101TH Rev.1 3-22 /

3.2.25 Paper feed rollers (MPT) (3) Open the paper set cover.
(1) Open the MP tray forward by inserting your fingers into the front reccesses.
Paper set cover

MP tray
(4) Remove the MPT paper feed roller (with gear) ① while pushing the tab outward.
(2) Release the tab of the paper feed roller cover by pressing the right arm inward
while lifting up the MP tray lightly, and release the tab on the left side in the same
manner.
Tab
tab
45387101TH Rev.1 3-23 /

(5) Remove the MPT paper feed roller (without gear) ② while pushing the tab outward.
Tab
(6) Open the retard roller cover while pushing the center part of the MP tray, and
remove the MPT retard roller ③ .
Retard roller cover
Note! After setting the two paper feed rollers ① and ② , check that they do not come off.
45387101TH Rev.1 3-24 /

3.2.26 Tray-Assy-Document / Cover-ADF-R (4) Push the portion A. (Concurrent to push the (3) )
(1) Open the Cover-Assy-top-ADF. ②

(2) Remove the Tray-Assy-Document ① by pull it in the direction arrow.
A
Cover-assy-top-ADF
(5) Remove the cover-ADF-R ② in the direction of the arrow.
②
(3) Open the ADF-unit while pushing the portion B, and push the claw of cover-
ADF-R ② .
Claw
ViewA
ViewA
45387101TH Rev.1 3-25 /

3.2.27 ADF-unit (4) Remove the ADF-unit by insert the flat-blade screwdriver to gap betweenADF-unit
and flatbed-unit with pull the cables out of the Frame-Base (ADF) and Hinge.
(1) Remove the cover-ADF-R. (Refer to 2.2.27) Note! To see the Section 3.3 when replacement the ADF-unit ③ .
(2) Detach a connector from the ADF board(7RL), and remove the screw(silver) ①
and FG cable ② .
① ②
FG cable
Frame-Base(ADF)
Flatbed-unit
Screwdriver
(3) Open the ADF-unit ③ while pushing the portion B and remove the clamp cable.
ViewA
ViewA
45387101TH Rev.1 3-26 /

3.2.28 Sheet-document / Paper-weight-Assy / Spring- <Attention of affix the sheet-document>
PW-ADF (1) Degrease the affix area of ADF-unit.

(2) Remove the peeling-off sheet.
(1) Open the ADF-unit. (3) Set the sheet-document (see the figure below).
(2) Remove the sheet-document ① . (4) Close the ADF-unit.
(3) Remove two claws to remove the paper-weight-assy ② and two spring-PW-
ADF ③ .
ADF-unit
Claw
③
Claw
mm
1.0
0.
5m
m
① ①
45387101TH Rev.1 3-27 /

3.2.29 Hinge-Assy-L / Hinge-Assy-R 3.2.30 ADF-Assy

(1) Remove the three screws(black) ① and remove the hinge-Assy-R ② . (1) Remove the screw(silver) ① and remove the ADF board(7RL) ② .
(2) Remove the three screws(black) ② and remove the hinge-Assy-L ④ . (2) Remove the four screws(black/6mm) ③ and remove the ADF-assy ④ .
Note! To see the Section 3.3 when replacement the ADF-assy ④ .
③
④ ③
③
②
③ ①
① ②
④
45387101TH Rev.1 3-28 /

3.2.31 Guide-Retard / Roller / Motor / Clutch / Solenoid/

Photo-sensor
(1) Pull and remove Guide-Cable-ADF ① .
(2) Remove the E ring ② and remove the clutch ③ .
(3) Remove the three screws(black/6mm) ④ and remove the plate-motor-ADF ⑤ .
(4) Remove the two screws(silver) ⑥ and remove the motor-pulse ⑦ from ⑤ . ⑩
(5) Remove the E ring ⑧ and remove the clutch ⑨ .
(6) Open the Cover-Assy-Top-ADF ⑩ , and warp around a post to Arrow A to remove
Cover-Assy-Top-ADF ⑩ .
Arrow A ①
⑮ ⑪
④⑦
(7) Disconnect a cable, and warp around post to Arrow B to remove the Guide-
Retard-A ⑪ . ⑫
(8) Remove the Guide Separator Hop ⑫ .
⑥
(9) Remove the three screws(black / 6mm) ⑬ and Plate-Drive ⑭ . ⑬ 3 ④
⑱ ⑭ ③② ⑯
(10) Remove the Feed roller ⑮ . Arrow C Arrow B ⑨
(11) Remove two screws (silver) ⑯ and remove the solenoid ⑰ . ⑲
⑧⑥ ⑤
(12) Warp around post to Arrow C to remove Guide-B ⑱ .
⑰
(13) Warp around post to Arrow E to remove Guide-Separator ⑲ . Arrow E
(14) Disconnect all cables and warp around post to Arrow D to remove the Guide- Arrow D
⑳
Assy-C ⑳ and remove .
③
(15) Warp around post to Arrow F to remove the Guide-Assy-D and remove the
photo-sensor .
(16) Warp around post to Arrow G to remove the Guide-Retard the Guide-Exit-Lower
and remove Photo-sensor .
45387101TH Rev.1 3-29 /

3.2.32 Guide-Assy-Retard
(1) Remove the eight claws and remove the Guide-Retard(sub) ① .
(2) Remove the Cover-Retard(ADF) ② .
(3) Remove the Frame-Assy Retard ③ and remove the spring Retard ④ .
(4) Remove the Lever-Hopping ⑤ and the spring-Hopping ⑥ .
(5) R e m o ve t h e P h o t o - c o u p l e r ⑦ a n d r e m o ve t h e c a bl e ( c o n n c a bl e
AMP3PJST4P) ⑧ .
②
Claw
Claw ①
Claw
Claw
⑥
⑤
Claw ⑧
③
⑦
45387101TH Rev.1 3-30 /

3.2.33 Flatbed-Unit
(1) Remove the five screws (black/6mm) ① and remove the cover-Bottom ② .
(2) Remove the screw (silver) ③ and remove the platestopper(OP) ④ .
(3) Remove the two screws (black/12mm) ⑤ and remove thecover-OP ⑥
(4) Remove the screw(black) ⑦ and remove the Handle-scanner(S) ⑧ .
(5) Rotate the OP-panel-unit ⑨ 90 degrees.
(6) Remove the two screws(silver) ⑩ .
(7) Remove the screw(silver) ⑪ and remove the clamp-cable ⑫ and remove the OP-
panel-unit ⑨ .
⑥
⑤
⑩
⑪ ⑫
⑨
④
Attention of assembly for direction of plate-stopper(OP)④
(for finisher model) (for without finisher model) ③
②
① ①
45387101TH Rev.1 3-31 /

3.2.34 Frame-assy-FB
(1) Remove the five screws (silver) ① and remove the five screws(black/6mm) ② .
(2) And remove the plate-shield-SU ③ .
(3) Remove the all SU-board cables.
(4) Remove the five screws (silver) ④ and remove the SU-board ⑤ .
(5) Remove the screw (black/6mm) ⑥ .
(6) Pull core ⑦ out of FFC cable.
(7) Remove the FFC cable ⑧ .
(8) Remove the four screws (black/10mm) ⑨ and Film-FG(SCN-PR) ⑩ .
(9) Remove the cover-hinge (L) ⑪ and the Plate-Hinge-L(Caulking) ⑫ .
(10) Remove the seven screws (black/12mm) ⑬ and remove the cam-hinge ⑭ .
(11) Remove the screw (black/6mm) ⑮ and the two screws (black/12mm) ⑯ .
⑯
(12) Remove the cover-assy-LF ⑰ . ⑰ ⑮ ⑫ ⑭
Note! To see the Section 3.3 when replacement the SU-board ⑤ . ⑯
Film-FG(CU-SU) ⑪
⑨ 4
⑬ 7
⑤
⑦
Valley fold
Text side in the back
④ 5
③ ⑥
⑧
② ⑩ ⑧
①
②
Back side ②
①
OK NG ① ②
Check the four portion
after assembled portion of tie wrap
45387101TH Rev.1 3-32 /

3.2.35 Antenna (for wireless model only) 3.2.36 Stapler (for stapler model only)
(1) Remove the screw (silver/8mm) ① . (1) Remove the plate shield. (Refer to 3.2.8).
(2) Remove the two screws (silver) ① and remove the Staple ② .
①
(2) Remove the FAX PCB.(Refer to 3.2.8)
(3) Remove the two clamp-cable and core and disconnect the connector.
(4) Remove the Antenna ② .
②
① 2
②
Clamp
Core
Clamp
45387101TH Rev.1 3-33 /

3.2.37 Finisher (for finisher model only)

(1) Open the Scanner and remove the two screws(black) ① .
(2) Remove the cover connector ② by push the tab.
(3) Disconnect the connector and remove the finisher unit ③ .
③
Tab
① 2
45387101TH Rev.1 3-34 /

3.3　Check the Scanner Mech Level and SU FW version

Mech Level and SU FW version table
When replacement the ADF Unit or ADF Assy or SU board, to check the Mech Mech Level Mark SU FW version
Level.
Open the ADF and see the Mark following figure and table. 1 ▲ 01.07 or more
2 ■ TBD
Mech Level Mark
1 ▲
Mark
2 ■
45387101TH Rev.1 3-35 /

3.4　Oiling spots
This chapter shows the oiling spots. Do not oil the other spots that are not shown
here. It is not necessary to inject the machine-oil during disassembling. However,
please add the specified oil when you wipe the oil off.
Oiling operation
(1) Mark and name of the lubrication oil
EM-D110: MOLYKOTE EM-D110 (No: 44594501)
EM-30LP: MOLYKOTE EM-30LP (No: 44498501)
SF-133: SF-133 HANARL SF-133
HP-300: HP-300
Tetra: C-9310 or C-5005
(2) Standard of amount of grease
Class S A B C D E F
Amount of grease(cc) 0.0005 0.003 0.005 0.01 0.03 0.05 0.1
W(mm) 1.24 2.25 2.67 3.37 4.86 5.76 7.26
Sample
45387101TH Rev.1 3-36 /

① -1 Plate-Assy-Side-L ① -2 Plate-Assy-Side-L
EM-30LP Class C
Apply a normal amount of
MOLYKOTE(EM-30LP)
to the guide inside areas.
(Slide surface)
EM-30LP Class C
MOLYKOTE(EM-30LP)
(Slide surface)
Lever-Lock
Guide-ID-L
EM-30LP Class C
MOLYKOTE(EM-30LP)
to the hatched areas.
(Contact surface)
45387101TH Rev.1 3-37 /

② -1 Plate-Assy-Side-R ② -2 Plate-Assy-Side-R
Plate-Assy-Side-R
EM-30LP Class A
MOLYKOTE (EM-30LP) to the
EM-30LP Class C hatched areas of Spring-ID-R.
MOLYKOTE(EM-30LP)
(Gear tooth surface)
EM-30LP Class B
Apply a normal amount of MOLYKOTE
(EM-30LP) to the sliding surface with
Drum Shaft (hatched areas).
EM-30LP Class C
MOLYKOTE(EM-30LP)
(Shaft surface side) Plate-ID-Gear(Caulking)
45387101TH Rev.1 3-38 /

② -3 Plate-Assy-Side-R ② -4 Plate-Assy-Side-R
EM-30LP Class F
hatched areas
EM-30LP Class B
EM-30LP Class C
Apply a normal amount of Apply a normal amount of
MOLYKOTE (EM-30LP) to the MOLYKOTE(EM-30LP)
hatched areas
(Gear edge surface) to the guide inside areas.
(Slide surface)
EM-30LP Class C Lever-Lock
MOLYKOTE (EM-30LP)
(Slide surface)
EM-30LP Class C
MOLYKOTE (EM-30LP)
(Contact surface)
45387101TH Rev.1 3-39 /

② -5 Plate-Assy-Side-R ③ TR-Assy-Middle
HP-300Class C
EM-30LP Class C Apply a normal amount of
Apply a normal amount of MOLYKOTE (HP-300) to the
MOLYKOTE (EM-30LP) to t he hatched areas.
hatched areas. (Gear tooth surface)
Bearing-TR
Gear-FU-B
Gear-FU-A
EM-30LP Class C
hatched areas.
(Bearing sliding surface)
EM-30LP Class C
hatched areas. HP-300Class C
(Gear tooth surface) Apply a normal amount of Gear-TR-Z23
MOLYKOTE (HP-300) to the Roller-Transfer
HP-300Class C hatched areas.
Apply a normal amount of Gear-FU-C (Gear tooth surface)
MOLYKOTE (HP-300) to the Gear-FU-D
hatched areas.
Plate-Gear-FU-B_Caulking
EM-30LP Class C
hatched areas.
C-9310 or C-5005 Class A

Tetra(C-9310 or C-5005) to
the cross hatched areas.
(Contact surface)
EM-30LP Class C
HP-300 Class C Apply a normal amount of
Apply a normal amount of MOLYKOTE (EM-30LP) to the
MOLYKOTE (HP-300) to the hatched areas.
hatched areas. (Shaft surface side)
(Shaft surface side)
45387101TH Rev.1 3-40 /

④ TR-Assy-Front ⑤ -1 Feeder-Assy-Regist
C-9310 or C-5005 Class B
the hatched areas. C-9310 or C-5005 Class B
the hatched areas.
Bearing-Metal C-9310 or C-5005 Class B

the hatched areas.
Bearing-Metal
Bearing-Metal
45387101TH Rev.1 3-41 /

⑤ -2 Feeder-Assy-Regist ⑥ Eject-Assy
C-9310 or C-5005 Class B

the hatched areas.
(Shaft surface side) Gear-Idle-Z21( 3)
Gear-ReductonZ23-Z41
Refer to the HANARL SF133 control
standard (L0216) Refer to the HANARL SF133 control
Apply HANARL SF-133(Immersed in standard (L0216)
HANARL) Apply HANARL SF-133(Immersed in
HANARL)
EM-30LP Class C
hatched areas.
(Shaft surface side)
Bearing-Metal
EM-30LP Class C
hatched areas.
Gear-Reduction-B
45387101TH Rev.1 3-42 /

⑦ Guide-Assy-Eject-Lower ⑧ Plate-Assy-Base
EM-30LP Class A
hatched areas. (Spring)
Spring-Dup-L Spring-Dup-R
EM-30LP Class B
hatched areas. (Center of shaft)
Shaft-Idle-Dup
45387101TH Rev.1 3-43 /

⑨ Duplex-Assy ⑩ Hinge-Assy-Front
EM-D110 Class F
MOLYKOTE (EM-D110) to the
EM-D110 Class D
hatched areas.
MOLYKOTE (EM-D110) to the
hatched areas.
EM-30LP Class B ( 2 places )
hatched areas. (Center of shaft)
Shaft-Idle-Dup
EM-D110 Class D
Slider-Hinge-Front MOLYKOTE (EM-D110) to the
hatched areas.
(Rib surface 4 places )
45387101TH Rev.1 3-44 /

⑪ Frame-Assy-Front ⑫ Cassette-Assy
EM-30LP Class C
Apply a normal amount of EM-30LP Class B
MOLYKOTE (EM-30LP) to the Apply a normal amount of
hatched areas. MOLYKOTE (EM-30LP) to the
(Hole Inside surface) sliding areas by one point.
Lever-Front-L
Frame-Front
EM-30LP Class C
hatched areas.
(Hole Inside surface)
Cassette-Assy
Lever-Front-R
EM-30LP Class B
Plate-Assy-Receive MOLYKOTE (EM-30LP) to the
hatched areas. (Sliding areas)
45387101TH Rev.1 3-45 /

⑬ Fuser-Assy ⑭ MFP NIP-MB760/MB770
EM-D110 Class C
Plate-Side-R-F_Caulk (EM-D110) to the hatched area.
20
20
20
HP-300 Class A
HP-300 Class C MOLYKOTE (HP-300) to the
EM-D110 Class C
Apply a normal amount of Cross hatched areas.
MOLYKOTE (HP-300) to the (Shaft surface side) (EM-D110) to the hatched area.
Cross hatched areas. ( 4 corners, rob: 6 portions)
(Shaft surface side) EM-30LP Class B
EM-30LP Class B
Apply a small amount of MOLYKOTE Apply a small amount of MOLYKOTE
(EM-30LP) on inner surface of axis hole. (EM-30LP) to the hatched area.
(Inner surface 4 portions)
Plate-Side-L-F_Caulk
45387101TH Rev.1 3-46 /

⑮ 45060901PA Hinge-Assy-(L) / 45061001PA Hinge- ⑮ -3 45051501 Case-Hinge(L-ADF)

Assy-(R)
45051701
44539601
Slider-Hinge (ADF)
Slider-Hinge (ADF)
45051501
Case-Hinge(L-ADF)
Case-Hinge-R
(ADF)
EM-D110 Class C
(EM-D110) to the hatched area.
(5 surface)
⑮ -1 45051701 Slider-Hinge (ADF) ⑮ -4 44539401 Case-Hinge-L

EM-D110 Class C
Concave portion
Between two ribs
Concave portion
Two ribs and

Outside 3.5mm of
Two ribs.
⑮ -2 44539601 Slider-Hinge (ADF)

EM-D110 Class C
EM-D110 Class C
(5 surface)
45387101TH Rev.1 3-47 /

⑯ 4505625xxPA Tray-Assy-Document ⑰ 45059801PA Frame-Assy-Hopping-ADF

445388xx Tray-Document
SF-133 Class C
Apply a normal amount of HANARL
(SF-133) to the hatched area.
(3 sliding surfaces)
HANARL SF-133 All around

Apply HANARL (SF-133) all around
of 41321801 Gear-Planet(3 pcs)
Leave it for about 3minutes (drying time) after painting HANARL SF-133, and then
assemble the 41321801 Gear-Planet.
⑱ 45059201PA Cover-Assy-Top-ADF
EM-30LP Class C
Apply MOLYKOTE (EM-30LP) to the
hatched area.
SF-133 Class C
Apply a normal amount of HANARL
(SF-133) to the hatched area.
(3 sliding surfaces)
HANARL SF-133
Apply HANARL (SF-133) to 2 hatching area
of 44531001 Gear-Shaft-Hopping or all around
assemble the Tray-Assy-Document
assemble the roller.
45387101TH Rev.1 3-48 /
⑲ 45059701PA Guide-Assy-Top-B 45066301PA Guide-Assy-Exit-Lower

Apply HANARL (SF-133) all around HANARL SF-133 All around
of 44530001 Shaft-Press (4 pcs) Apply HANARL (SF-133) all around
of 44530001 Shaft-Press (4 pcs)
⑳ 45060001PA Guide-Assy-Retard

HANARL SF-133 All around of 41321801 Gear-Planet (3 pcs)
of 44530001 shaft-Press (4 pcs)
45387101TH Rev.1 3-49 /

45060401PA Roller-Assy-Eject-ADF 45060601PA Plate-Assy-Gear
Roller-Feed-ADF

Apply HANARL (SF-133) to
45050301 Plate-Gear(Caulking
Especially,to 2 shaft
Lever-Separator-EX
Washer-A
EM-30LP Class C x1
Apply Class C of MOLYKOTE (EM-30LP)
to the hatched area. (to 1 places on the gear tooth
circle) (Refer to detail)
EM-30LP Class A
45060501PA Pulley-Assy-Idle
Apply a little amount of MOLYKOTE
(EM-30LP) to the hatched area.

Apply HANARL (SF-133) to
45048601 Plate-Pulley(Caulking)
HANARL SF-133 All around Especially, to the shaft.
of 44535301 Gear-Shaft-R3
45387101TH Rev.1 3-50 /

4505901PA ADF-Assy -2 Apply HANARL SF-133 to gear

-1 44530001 Shaft-Press
41321801
Gear-Double(Z40-47) 40325301 Gear-Z42
41321801 Gear-Planet
Apply HANARL (SF-133) all around to parts below.

1. 41321801 Gear-Double(Z40-47)
Apply HANARL (SF-133) all around 2. 41321801 Gear-Planet
of 44530001 Shaft-Press (4 pcs) 3. 40325301 Gear-Z42
assemble the ADF-Assy.
assemble the roller. -3 Apply MOLYKOTE (EM-30LP) to 44536301 Gear-
TL-Sep
44531701 Washer-A
EM-30LP Class A 44536301 Gear-TL-Sep

Apply Class A of MOLYKOTE (EM-30LP)
to the hatched area.
45387101TH Rev.1 3-51 /

-4 Apply MOLYKOTE (EM-30LP) to gear
Apply to 1 place with range 10mm or more.

(The application place is arbitrary)
It is applicaion to a state without a lump jumping out of an Gear
For detail tooth top, the tooth bottom.
10mm or more
45049201
45050901 Gear-Clutch-Z27
Gear-Pulley(Z26-72)
44536301 Gear-TL-Sep
40325301 Gear-Z42
45050201 Gear-Z30
Apply Class C of MOLYKOTE (EM-30LP) to each gear of parts below.

(to 1 places on the gear tooth circle) (Refer to detail).
1. 44537001 Gear-Planet x2pcs
2. 41321801 Gear-Planet
3. 40325301 Gear-Z42
4. 45050201 Gear-Z30
5. 45050201 Gear-Clutch-Z27
6. 45049201 Gear-Pully(Z26-72)
7. 44536301 Gear-TL-Sep
45387101TH Rev.1 3-52 /

4. Maintenance Menu
Adjustment of this printer can be performed from the Maintenance Utilities by entering the corresponding menu
from the keyboard of the operator panel.
This printer contains the maintenance menu in addition to the normal operation menus. Select an appropriate
menu in accordance with the objective of adjustment.
4.1 Maintenance Utility .....................................................................4-2

4.2 Maintenance menu functions.......................................................4-3
4.3 Setups upon completion of part replacement............................4-19
4. Maintenance Menu
4.1 Maintenance Utility

The adjustments described in table 5-1 should be made by using Maintenance Utility. Section in Operation from
The following details the utility: Maintenance operator panel
Option Adjustment Utility (section in this
Operating maintenance
Manual manual)
(1) Maintenance Utility Operating Manuals:
42678818FU02 Rev2 or higher(English) 3 Factory/ Switches between the Factory and 2.4.1.1.2.4 5.2.1.10
Shipping Shipping modes.
(2) Maintenance Utility program: mode Purpose: To configure a maintenance
replacement PU board onto which the
Applicable operating system File name Part number CU/PU board information cannot be
copied with the board replacement
Windows 2000/XP/Vista/7 MuWin.zip 42678818FW01 Rev2
function (e.g. due to an interface error).
(English) 1.41.0.1800
The maintenance board is put to the
Factory mode usually by default and,
by using this function, must be set to
Table 5-1: Adjustment options in Maintenance Utility the Shipping mode.
Section in Operation from 4 Board Checks serial number information and 2.4.1.1.5 Unavailable
Maintenance operator panel option setup the Factory/Shipping mode.
Option Adjustment Utility (section in this information
Operating maintenance
Manual manual) 5 Send to file Send the specify file. 2.4.1.2.1 Unavailable
1 Board Copies information in the EEPROM in 2.4.1.1.1 Unavailable
replacement the PU block, and the settings in the
EEPROM in the CU block.
Purpose: To copy the above data onto
a CU/PU board with which to replace Note: Do not operate or set options added with ‘Never use this option,’ or a
the CU/PU board for a maintenance malfunction is potentially caused.
purpose.
2 Serial Rewrites the serial number recorded in 2.4.1.1.2.3 Unavailable
number the PU block and selects and rewrites
setting the printer serial number recorded in
the CU block and rewrites the output
mode recorded in it.
Purpose: To configure a maintenance
replacement PU/CU board onto which
the CU/PU board information cannot
be copied with the board replacement
function (e.g. due to an interface error).
45387101TH Rev.1 4-2 /

4. Maintenance Menu
4.2 Maintenance menu functions
4.2.1 Self-diagnostic mode (1) How to select the menu items

LEVEL0 Menu items can be selected by pressing of [4] or [ ＊ ], or by
XXXX pressing of [2] or [8].
This section describes the self-diagnostic LEVEL 0 and LEVEL 1 respectively.
XXXX Menu items can be selected by pressing either [2] or [8] key.
4.2.1.1 Operation panel Pressing of [4] returns the screen to the menu item selection
screen.
The following description on operating the self-diagnostic is premised on the operation
panel layout as shown below.
Press [4]
Engine status display
Heater temperature
Environment Press [ ＊ ]
temperature/humidity
Low voltage humidity
Setup table Error details
Transfer voltage Error code display and others
(1) How to select the menu items Transfer OFF voltage,
Self-diagnostic mode belt temperature
layout (overall) XXXXX Menu items can be selected directly.
Menu items can be selected by pressing either [2] or [2] [2] [2]
XXXXX Respective Toner RFID internal noise Monitor controls
[8] key.
voltages sensor monitor evaluation function
display during [8] Toner sensor [8] Noise detection [8] Regist motor
POWER ON print status count display, constant speed
Transfer (TR) monitor Toner K error timer value,
Without pressing Press [6] + [8]until the Maintenance mode is voltage (1) display Environment
Transfer (TR) temperature
any key displayed. Then, select PU by pressing [2]. voltage (2)
Fuser motor
Charge (CH)
constant speed
voltage
timer value, Fuse
Normal operation mode Supply (SB)
target temperature
voltage
ID motor constant
LEVEL 0- LEVEL1-ENGINE DIAG MODE XX.XX Develop (DB)
voltage speed timer value
Engine status display SWITCH SCAN
Engine status display MOTOR & CLUTCH TEST Environment
(Heater temperature) Press [6] key TEST PRINT level
(Environment temperature/ CONSUMABLE STATUS After elapsed
humidity display) time correction
PRINTER STATUS
Respective voltages (TR, Before elapsed
FACTORY MODE SET
time correction
CH, DB, SB) display during SENSOR SETTING
print Press [6] key Elapsed time
LED HEAD DATA correction
Toner sensor NVRAM PARAMETER value Vtr3
RFID internal noise monitor
Error details
45387101TH Rev.1 4-3 /

4. Maintenance Menu
(1) How to select the menu items

LEVEL1 XXXXX Menu items can be selected by pressing either [2] or [8] key, and executed by pressing [6].
XXXXX Menu items can be entered by pressing of [6] or [4], and can be selected by pressing of [2] or [8].
The test can be executed by pressing [6], and can be exited by pressing [4].
[8] [8]
ENGINE DIAG LEVEL1
[2] [2 ]
[2] [2] [2] [8] [8] [8] [8] [8]

SWITCH MOTOR & TEST CONSUMABLE PRINTER STATUS FACTORY SENSOR LED HEAD NVRAM
SCAN CLUTCH PRINT STATUS K TOTAL DRUM CNT MODE SET SETTING DATA PARAMETER
PAPER ROUTE [8] TEST [8] PRINT [8] K-ID UNIT [2] TOTAL SHEETS CNT [2] FACTORY MODE [2] TONER [2] K CLEAR
: PU ID MOTOR EXECUTE K ID USED *5 SENSOR [2]
TONER SENS FUSER MOTOR TEST FUSER UNIT FUSE INTACT ID UNIT
CVO FR_TOP REGIST PATTERN K-TONER (FULL) *6 CHECK (LED HEAD)
ST_FD_FU CLUTCH TEST K-STC MODE CNT DRUM OVER serial number
JOBOFF REGIST2 CASSETTE LIFE
K OVER RIDE CNT display
HT CLUTCH *1 (FACTORY MODE SET setting items) Items of *5 WR POINT
THERMISTER T1 HOPPING PAGE
FACTORY MODE
REV K 0123 6789
HUM_TEMP CLUTCH DUPLEX*1 BOTTOM 1234567890123
FACTORY MODE Factory working mode WRT POINT
BELT_T FRONT MOTOR
CLUTCH
SHIPPING MODE Releasing the Factory working
1ST TAG
*1: TRAY2,TRAY3,TRAY4,and DUPLEX mode
2ND TAG DUPLEX
MOTOR
are displayed when they are installed.
MPT PE
T1 PE DUPLEX
T1 HOP MOTOR REV (FUSE INTACT setting items) Items of *6
T1 CASETTE DUPLEX
CLUTCH
FUSE INTACT
SIZE
FUSE UNIT INTACT: Not yet cut/BLOWN: Already cut
T2 PE T2 HOPPING
CLUTCH
T2 HOP_FED
T2 REG
T2 CASETTE
CLUTCH
SIZE
T2 LIFT_UP
T2 PNE_UP_CA
MOTOR
T3 PE
T3 HOPPING
T3 HOP_FED
CLUTCH
T3 CASSETTE
T3 REG
SIZE
CLUTCH
T3 PNE_UP_CA
T3 LIFT_UP
T4 PE MOTOR
T4 HOP_FED T4 HOPPING
T4 CASSETTE CLUTCH
SIZE T4 REG
T4 PNE_UP_CA CLUTCH
DUPSNS L_R_ POW FAN TEST
F_B FUSER FAN
DUPSNS E TEST
OFSTP E-G ID FAN TEST
ID FAN2 TEST
Note:
For details, refer to Note:
the "Switch Scan test" If [ ＊ ] is pressed
sheet. when selecting a
motor, the motor
keeps running.
45387101TH Rev.1 4-4 /

4. Maintenance Menu
4.2.1.2 Ordinary self-diagnostic mode (level 1) 4.2.1.2.1 How to enter the self-diagnostic mode (level 1)
Menu items of the ordinary self-diagnostic mode are shown below.
1. While pressing the [6] and [8] keys, simultaneously, turn on the power to enter
Maintenance
Item Self-diagnostic menu Adjustment contents the Maintenance mode.
utilities
1 Switch scan test SWITCH SCAN Entry sensor check and No.18 Maintenance mode
switch check
2 Motor clutch test MOTOR&CLTCH Motor and clutch operation No.19 Select Number(1-2)
TEST test 1.SU
2.PU
3 Test print TEST PRINT PU built-in test pattern print Operation
execution from the 2. Select the PU by press the [2] key, display "DIAGNOSTIC MODE".
maintenance
utilities cannot
be made. DIAGNOSTICMODE
4 Consumable item CONSUMABLE Consumable items No.23 XX.XX.XX FACTORY/SHIPPING

counter display STATUS consumption status display
5 Consumable item PRINTER STATUS Consumable items No.23

accumulative accumulative consumption 3. XXX.XX.XX of the message "DIAGNOSTIC MODE XX.XX.XX" that is displayed
counter display status display on the LCD display area indicates the PU firmware version number. The
6 Factory/Shipping FACTORY MODE Switching between the No.3, No.24 FACTORY WORKING MODE setup value is displayed in the right of the lower
mode selection SET Factory mode and the row. S-MODE of "SHIPPING" is displayed normally.
Shipping mode
4. Press the [2] key or [8] key to advance to the desired step of each self-diagnostic
7 FUSE status Respective FUSEs status No.24
check display menu. (The menu items rotate when either the [2] key or [8] key is pressed.)
8 Engine parameter SENSOR SETTING Valid/Invalid setups of error No.25

setting detection by various sensors 4.2.1.2.2 How to exit the self-diagnostic mode
9 LED Head serial LED HEAD DATA Display of LED head serial Use of this
number display number menu item is 1. Turn off the power once and back on 10 seconds later.
prohibited
10 NVRAM parameter NVRAM Do not use this item Use of this

setting PARAMETER menu item is
prohibited
45387101TH Rev.1 4-5 /

4. Maintenance Menu
4.2.1.3 Switch scan test

This self-diagnostic menu is used to check the entry sensor and the switch.
1. Enter the self-diagnostic mode (level 1) and press the [2], [8] key until "SWITCH
SCAN" is displayed in the upper row of the display area. (Pressing the [2] key
increments the test item and pressing the [8] key decrements the test item.)
Press [6] when displayed "SWITCH SCAN"
SWITCH SCAN
COVER SW2
COVER SW1
STKSNS
TNRSNS
2. Press either the [2] or [8] key until the desired menu item corresponding to REAR SNS WR2SNS
the unit to be tested in Table 4-2 is displayed in the lower row of the display WR1SNS
FU SW INSNS2
area. (Pressing the [2] key increments the test item and pressing the [8] key
EXIT SNS
decrements the test item.) MPTPE SW orSNS
3. Pressing the [6] key star ts the test. Name and present status of the DUPIN SNS INSNS1
HOPSNS
corresponding unit are displayed. 1stSIZESW
PAPER ROTE:PU DUPF SNS
1=H 2=L 3=H 4=L PESNS

2nd INSNS
2nd HOPSNS
Activate the respective units. (Figure 4-1) Status of the respective units are 2nd SIZESW
PESNS
displayed on the corresponding areas of the LCD display. (Display changes
depending on each sensor. Refer to Table 4-2 for details.) 3rd INSNS
3rd HOPSNS
3rd SIZESW
PESNS
4. Press the [#] key to return to the status of step 2.
4th INSNS
5. Repeat steps 2 to 4 as required. 4th HOPSNS
4th SIZESW
6. Press the [4] key to exit the test. (Returns to the status of step 1.) PESNS
Figure 4-1 Switch and sensor location diagram
45387101TH Rev.1 4-6 /

4. Maintenance Menu
Table 4-2 SWITCH SCAN details

<Item having no function> Asterisk mark (*) is displayed in the lower row of display area.
* 1: “L” is displayed when the cover is open (including in the Sleep mode and power-off status), and "H" is displayed when the top cover and
front cover is closed and warm-up is done.
* 2: “N” is displayed when unpopulated the TAG.
* 3: "Sensor read value" is displayed when LCF is installed. "*" is displayed when LCF is uninstalled.
1 2 3 4
Display area, upper row Display area, Display area, Display area, Display area,
Details Details Details Details
lower row lower row lower row lower row
H: No paper H: No paper H: No paper H: No paper
PAPER ROUTE : PU Entrance sensor 1 Entrance sensor 2 Write sensor Exit sensor
L: Paper exists L: Paper exists L: Paper exists L: Paper exists
H: Light is interrupted
TONER SENS Toner sensor K
L: Reflected
H: Close H: Close Face up Cover Open H: Open
CVO FR TOP Upper Cover open switch Top Cover Open switch*1
L: Open L: Open switch L: Close
H: Full
ST_FD Stacker full sensor
L: low
Fuser thermistor, center AD value: AD value: AD value:
HT THERMISTER Side thermistor Heater frame thermistor
sensor ***H ***H ***H
AD value: AD value:
HUM_TEMP Humidity sensor Temperature sensor
***H ***H
UID:
1ST TAG *2 1st TAG-K UID
***H
UID:
2ND TAG *2 2nd TAG-K UID
***H
H: No paper
MPT PE MPT paper end sensor
L: Paper exists
H: No paper
T1 PE Tray 1 paper end sensor
L: Paper exists
H: No paper
T1 HOP Tray 1 Hopping Sns
L: Paper exists
T1 CASETTE SIZE Size setting switch 1 Port level H, L Size setting switch 2 Port level H, L Size setting switch 3 Port level H, L Size setting switch 4 Port level H, L
H: No paper
L: Paper exists
H: No paper H: No paper
T2 HOP_FED 2nd-Hopping Sns Tray 2 feed sensor
L: Paper exists L: Paper exists
Tray 2 paper near end H: Paper near end H: Paper exists Tray 2 cassette detect H: Cassette Open
T2 PNE_UP_CA *3 Paper upper sensor
sensor L: Paper exists L: No paper sensor L: Cassette Close
H: No paper
L: Paper exists
T3 HOP_FED 3rd-Hopping Sns Tray 3 feed sensor
Tray 3 paper near end H: Paper near end H: Paper exists Tray 3 cassette detect H: Cassette Open
T3 PNE_UP_CA *3 Paper upper sensor
sensor L: Paper exists L: No paper sensor L: Cassette Close
H: No paper
L: Paper exists
T4 HOP_FED 4th-Hopping Sns Tray 4 feed sensor
Duplex (2-sided printing) H: Paper exists Duplex (2-sided printing) H: Paper exists
DUPSNS I_R_F_B entrance sensor L: No paper front sensor L: No paper
45387101TH Rev.1 4-7 /

4. Maintenance Menu
4.2.1.4 Motor clutch test

This self-diagnostic menu is used to test the motor and clutch.
1. Enter the self-diagnostic mode (level 1) and press the [2], [8] key until
"MOTOR&CLUTCH TEST" is displayed in the upper row of the display area.
(Pressing the [2] key increments the test item and pressing the [8] key
decrements the test item.)
Press the [6] key when "MOTOR&CLUTCH TEST" is displayed. IDFAN1
2. Press either the [2] or [8] key until the desired menu item corresponding to IDFAN2
ID MOTOR
the unit to be tested in Table 5-3 is displayed in the lower row of the display
area. (Pressing the [2] key increments the test item and pressing the [8]key FUSFAN
REG2 Clutch
decrements the test item.) DUP SOLENOID
MPT Clutch
MOTOR & CLUTCH TEST
ID MOTOR FUS MOTOR

DUP MOTOR REG1 Clutch
3. Pressing the [6] key starts the test. The unit name starts flashing and the DUP Clutch HOP1 Clutch
corresponding unit is activated for 10 seconds. (Refer to Figure 4-2.)
POWFAN
Note! After the corresponding unit has activated for 10 seconds, it returns to the status of HOP MOTOR
step2, and is re-activated when the corresponding switch is pressed. 2nd REG Clutch
2ndHOP Clutch
• The clutch solenoid repeats turning on and off during the normal print HOP MOTOR
drive. (If a clutch solenoid cannot be activated independently, the
motor is driven at the same time.) * "ID UP/DOWN" keeps activated 3rd REG Clutch
until the [#] key is pressed. 3rdHOP Clutch
HOP MOTOR
• If [ ＊ ] is pressed when selecting a motor, the motor keeps
running.
4th REG Clutch
4. When the [#] key is pressed, the corresponding unit stops activating. (Display of 4thHOP Clutch
HOP MOTOR
the corresponding unit keeps displayed.)
5. Repeat steps 2 to 4 as required.
6. Pressing the [4] key terminates the test. (Returns to the status of step 1.)
Figure 4-2
45387101TH Rev.1 4-8 /

4. Maintenance Menu
Table 4-3
Unit name display Drive restriction condition Remarks
ID MOTOR To be driven when the ID is removed. −
FUSER_MOTOR − −
REGIST CLUTCH − −
T1 HOPPING CLUTCH − −
MPT HOP CLUTCH − −
DUPLEX MOTOR − −
DUPLEX CLUTCH − −
T2 HOPPING CLUTCH − OPTION
T2 REG CLUTCH − OPTION
T2 LIFT_UP MOTOR OPTION
T3 LIFT_UP MOTOR OPTION
POW FAN TEST − −
FUSER FAN TEST − −
ID FAN TEST − −
ID FAN2 TEST − −
Note! Display while ID Up/Down execution is in progress

MOTOR & CLUTCH TEST
ID UP/DOWN ***
*** Number of times of execution
Display when the REGIST SHUTTER [ ＊ ] key is pressed

MOTOR & CLUTCH TEST
SHT ***
*** Number of times of execution
45387101TH Rev.1 4-9 /

4. Maintenance Menu
4.2.1.5 Test print Display Setting value Function
This self-diagnostic menu is used to print the test pattern that is built inside PU. Other test PRINT EXECUTE – Pressing the [6] key starts print/Pressing the [#] key
patterns are stored in the controller. terminates print. (In units of page)
This test print cannot be used to check the print quality. TEST PATTERN 0 0: White paper print
Diagnosis for the abnormal print image should be performed in accordance with section 7. 1~16: Refer to next page. (Pattern print)
TEST CASSETTE TRAY1 Selecting source of paper supply.

If the TRAY 2 is not installed, TRAY2 is not
1. Enter the self-diagnostic mode (level 1) and keep pressing the [2] , [8]key until "TEST TRAY2 displayed.
PRINT" is displayed in the upper row of the display area. Then, press the [6] key. (Pressing TRAY3 If the TRAY 3 is not installed, TRAY3 is not
the [2] key increments the test item and pressing the [8] key decrements the test item.) displayed.
TRAY4 If the TRAY 4 is not installed, TRAY4 is not
2. The setting items that can be applied to the test print only is displayed in the lower row
MFP displayed.
of display area. Keep pressing the [2], [8] key until the desired menu item is displayed.
(Pressing the [2] key increments the test item and pressing the [8] key decrements the PAGE 0000 Setting number of the test print copies
test item.) (If all setting items need no entry [Default setting], go to step 5.)
DUPLEX 2 PAGES STACK Duplex (2-sided) print is performed by the stack of
3. Keep pressing the [2], [8] key, and press the [6] key at the menu item set by step 2. two sheets of paper.
Then, the setting item is displayed in the upper row of display area, and the setting value OFF Selecting OFF for duplex (2-sided) print.
is displayed in the lower row of display area. 1PAGES STACK Duplex (1-sided) print is performed by the stack of
one sheet of paper.
Pressing the [2] key increments the setting value. Pressing the [2]key
decrements the setting value. (The setting value that is displayed at last is • is the initial default value. The menu item that is set here is valid in this menu
applied.) Pressing the [4] key determines the entry value, and returns to step 2. item only. (The setting item is not saved in EEPROM.)
Repeat step 3 as required.
Note! PAGE setting
TEST PATTERN Pressing the [2] key or the [8] key shifts the digit. Pressing the [ ＊ ] key
increments the setting value. Pressing the [2] key increments the setting
1 value. If print is executed while the number of print copies remains in
"0000", printing will continue infinitely.
45387101TH Rev.1 4-10 /

4. Maintenance Menu
4. While the message "PRINT EXECUTE" that is set by the operation specified in
step 2 is being displayed, press the [6] key and the test print is executed with
the setting value that has been set by steps 2 and 3.
Pressing the [#] key stops the test print.
If any alarm that is shown in the following details column is issued at startup of
test print or while test print is in progress, the test print is interrupted. (For error
details, refer to section 5.2.2.14 Panel display details. However, the comment to
be displayed is different in the case of the PU test print.)
Panel display Details
STACKER FULL Stacker full
PAPER END SELECTED TRAY No paper

Pattern 4 Pattern 5 Pattern 6
SELECTED TRAY IS N
OT INSTALLED Selected tray is not installed.
REMOVE PAPER OUT OF DUPLEX DUPLEX internal error
INSTALL CASSETTE TRAY OPEN Cassette removal
Print pattern (It cannot be used for checking PQ.)

0,1 ～ 16....... White paper print
45387101TH Rev.1 4-11 /

4. Maintenance Menu
• During printing, the following messages are displayed. • Displays are switched by pressing the [2] key.
P=*** ETMP=***UTMP=***
W=***
P : Number of test print copies (unit: copies) ETMP : Hopping motor constant speed correction parameter
W : Print waiting time (unit: second) (environment temperature) [unit: DEC]
UTMP : Fuser motor constant speed correction parameter
• Displays are switched by pressing the [2] key. (fuse target temperature) [unit: DEC]
T=*** U=***[###] • Displays are switched by pressing the [2] key.
H=***% DB:k**
U : *** = Upper heater temperature measurement value [unit: ]

[***] = Print execution target temperature [unit: ]
DB : Develop voltage setting table ID number [unit: HEX]
T : Environment temperature measurement value [unit: ]
• Displays are switched by pressing the [2] key.
H : Environment humidity measurement value [unit: % ]
• Displays are switched by pressing the [2] key. TR1:k**
KTR=*.** TR2:k**
TRl : Transfer voltage parameter VTR1 table ID number [unit: HEX]

TR2 : Transfer voltage parameter VTR2 table ID number [unit: HEX]
KTR indicate the transfer voltage setting value
• Displays are switched by pressing the [2] key. 5. Repeat steps 2 to 4 as required.
6. Pressing the CANCEL key terminates the test. (Returns to the status of step 1.)
KR=*.**
KR : BLACK transfer roller resistance value [unit: uA]
45387101TH Rev.1 4-12 /

4. Maintenance Menu
4.2.1.6 Consumable item counter display

This self-diagnostic menu is used to display the consumption status of the consumable
items.
1. Enter the ordinary self-diagnostic mode and press the [2] , [8] key until
"CONSUMABLE STATUS" is displayed in the display area. (Pressing the [2]
key increments the test item and pressing the [8] key decrements the test item.)
Press the [6] key when "CONSUMABLE STATUS" is displayed in the display
area.
2. When the [2] , [8] key is pressed, consumption statuses of the consumable items
are displayed in order. (Pressing the [ ＊ ] or [#] key is invalid.)
Upper Display Lower Display Format Unit Detail

K-ID UNIT ******** IMAGES DEC Images Displays the number of turns
performed by image drum unit
from the first-time installation of it
until present*1
K-ID USED ******** % DEC % Displays the usage of ID.
FUSER UNIT ******** PRINTS DEC Prints Displays the number of prints
made from the first-time
installation of a fuser unit until
present *2
K-TONER ******** % DEC % Displays the usage of toner.
(FULL)
K-STC MODE ******** *8192 DEC DOT Displays of the printing dot count
CNT numbers of toner.
K OVER RIDE ******** TIMES DEC Times Displays the extension life
CNT counter value of a toner
cartridge.
*1 One third of the number of drum turns inA4 (A4 portrait) three-pages-per-job printing is
regarded as one count.
*2 Based on the paper length of Legal 13, if the sheet is the legal 13 length or less, it is regarded
as one count, and if the sheet length exceeds the Legal 13 length, the number of counts
is determined by how many times as large is the Legal 13 length as that of the sheet. (the
decimal is rounded out.)
45387101TH Rev.1 4-13 /

4. Maintenance Menu
4.2.1.7 Number of print copies counter display 4.2.1.8 Switching between the Factory mode and the Shipping mode
This self-diagnostic menu is used to display status of the number of copies of a printer. This self-diagnostic menu item is used to switch between the Factory mode and the
1. Enter the ordinary self-diagnostic mode and press the [2] key, [8] key until Shipping mode.
"PRINTER STATUS" is displayed in the display area. (Pressing the [2]key 1. Enter the self-diagnostic mode (level 1) and keep pressing the [2] or [8] key until
increments the test item and pressing the [8] key decrements the test item.) the following message is displayed.
2. When the [2], [8] key is pressed, statuses of the number of print copies are
displayed in order.(Pressing the [ ＊ ] or [#] key is invalid.) FACTORY MODE SET
Display area, Display area, 2. When the [6] key is pressed, the following message is displayed. Keep pressing
Format Unit Details
upper row lower row
the [2] or [8] key until the target item (refer to the following table) is displayed.
K- TOTAL ********IMAGES DEC IMAGES Number of print copies are
DRUM CNT displayed. FACTORY MODE
TOTAL SHEET ********PRINTS DEC Prints Total number of print copies are
CNT displayed. SHIPPING MODE *
3. While the desired item to set is being displayed, press the [6] key that enables
selection of the setting values.
4. While the desired setting value is being displayed, press the [6] key that
registers the displayed value in EEPROM. (Returns to the status of step 2.)
Display Setting value Function
FACTORY FACTORY MODE Sets the Factory working mode (fuse cut invalid
MODE mode).
SHIPPING MODE Releases the Factory working mode to make the fuse
cut function valid.
FUSE INTACT FUSE UNIT ****** Checks the fuse status of the fuser unit.
Note:
******* indicates
INTACT or BLOWN.
45387101TH Rev.1 4-14 /

4. Maintenance Menu
4.2.1.9 Self-diagnostic function setting Display Setting value Operation at the Function
setting value
This self-diagnostic menu is used to set valid/invalid of the error detection by the various
DRUM OVER STOP Not to continue Setting of valid/invalid of continuance
sensors. LIFE when drum comes to end of its life
The error detection can be made invalid or valid for locating source of abnormality. CONTINUANCE To continue
However, this menu item requires expert knowledge to set among the engine operations. WR POINT 00H~FFH Correction value The correction value is added to the
Handle this menu item with utmost care. REV existing write-down position.
TBL=**H±
Be sure to return the setting to the default setting upon completion of usage of this item. *.***mm
1. Enter the self-diagnostic mode (level 1) and keep pressing the [2] or [8] key until BOTTOM 00H~FFH Cut value Amount of cut at the rear end of a
the following message is displayed. WRT POINT paper is set.
TBL=**H±
*.***mm
SENSOR SETTING
Hatched portion: Default is shown
2. When the [6] key is pressed, the following message is displayed. Keep pressing
the [2] or [8] key until the target item (refer to the table below) is displayed.
TONER SENSOR
ENABLE *
3. When the [6] key is pressed, the following message is displayed.

Pressing the [2] key increments the setting value.
Pressing the [8] key decrements the setting value.
4. While the desired setting value is being displayed, press the [6] key that
registers the displayed value in EEPROM. (Returns to the status of step 2.)
6. Pressing the [4] key terminates (except the status of step 4) the setting. (Returns
to the status of step 1.)
Operation at the
Display Setting value Function
setting value
TONER ENABLE Detects Valid/Invalid of toner sensor

SENSOR operation
DISABLE Not to detect
ID UNIT ENABLE Checks Valid/Invalid of ID installation check

CHECK operation
DISABLE Not to check
45387101TH Rev.1 4-15 /

4. Maintenance Menu
4.2.1.10 LED head serial number display

This self-diagnostic menu item is used to check whether the downloaded LED head data
matches the serial number of the actual LED head.
1. Enter the self-diagnostic mode (level 1) and press the [2], [8] key until "LED
HEAD DATA" is displayed in the upper row of the display area. (Pressing the [2]
key increments the test item and pressing the [8] key decrements the test item.)
Press the [6] key when "LED HEAD DATA" is displayed in the display area.
2. When the [2] key or the [8] key is pressed, serial numbers of the K LED head
data are displayed in order.
K ** ** ****
xxxxxxxxxxxxx
** ** ** ****: Rev number
xxxxxxxxxxxxxxxx: serial number
4.2.1.11 NVRAM parameter setting

Do not use this menu item.
45387101TH Rev.1 4-16 /

4. Maintenance Menu
4.2.2 How to enter the Scanner Maintenance Menu

(1) Press the [6] key & [8] key when the MFP power is turned on.
(2) Press the [1] key when the "Select Number" is displayed.
Basic key assignmenet in the Scanner Maintenance Menu
Maintenance mode ↑ move [2] key
Select Number(1-2) ← move [4] key
→ move [6] key
1.SU
↓ move [8] key
2.PU
cancel [#] key
confirm [*] key
←[4]key ←:[4]key ←:[4]key ←:[4]key ←:[4]key

Scanner Maint Adjust Scan Pos FBS Side Reg. * *
→:[6]key →:[6]key →:[6]key →:[6]key →(to change):[6]key
↓:[8]key ↑:[2]key ↓:[8]key ↑:[2]key ＊1
↓:[8]key
←:[4]key ←:[4]key
Front Edge +** +**
→:[6]key →(to change):[6]key
＊2
←:[4]key ←:[4]key
ADF(Front-Side) Side Reg. * *
→:[6]key →:[6]key →(to change):[6]key
↓:[8]key ↑:[2]key ↓:[8]key ↑:[2]key ＊1
←:[4]key ←:[4]key
Front Edge +** →(to change):[6]key +**
→:[6]key
↓:[8]key ↑:[2]key ＊2
←:[4]key ←:[4]key
Back Edge +** +**
＊2
←:[4]key ←:[4]key
ADF(Back-Side) Front Edge +** +**
→:[6]key →:[6]key →(to change):[6]key
↓:[8]key ↑:[2]key ↓:[8]key ↑:[2]key ＊2
←:[4]key ←:[4]key
Back Edge +** +**
＊2
←:[4]key
ADF Scan Position +** +**
↑:[2]key ＊2
←:[4]key
←:[4]key →:[6]key ←:[4]key
Mech Level Mech Level Set * *
＊1
＊1 decrement:[2]key,increment:[8]key,cancel:[#]key,confirm:[*]key
＊2 ←digit move:[4]key,→digit move:[6]key,decrement:[2]key,increment:[8]key,cancel:[#]key,confirm:[*]key
45387101TH Rev.1 4-17 /

4. Maintenance Menu
(3) Display "Scanner Maint" as the Scanner Maintenace Menu show below.
Default Default Default

Value
Item1 Item2 Item3 Item4 value value value Notes
(Step)
ODA OEL JP
Scanner Adjust Scan FBS Side Reg. +42 ~ 0 0 0 0 Adjust the scanning start position of main scanning direction when book scanning.
Maint Pos Adjust in intervals of one step =2/600 dpi (=0.08 mm).
Front Edge +30 ~ -30 0 0 0 During book scanning, add a value for the basic value (= 5 mm) when reading the
shadow of the front edge of the document.
Adjust in intervals of one step = 4/600 dpi (=0.17 mm).
ADF Side Reg. +42 ~ 0 +21 +21 +21 Adjust the scanning start position of main scanning direction when ADF scanning.
(Front-side) Adjust in intervals of one step = 2/600 dpi (=0.08 mm).
Front Edge +30 ~ -40 0 0 0 When reading a document from the ADF, add a value for the basic value when reading
the shadow of the front edge of the document. To skip the front edge of the document,
add a negative value.
Increase or decrease the number of motor pulses from detection by the sensor of the
front edge of the media until actual reading starts.
Adjust in intervals of one step = 4/600 dpi (= 0.17 mm).
Back Edge +30 ~ -40 0 0 0 When reading a document from the ADF, add a value for the basic value when skipping
the back edge of the document. To read the shadow of the back edge of the document,
back edge of the media until actual reading ends.
ADF Front Edge +30 ~ -40 0 0 0 When reading a document from the ADF, add a value for the basic value when reading
(Back-side) the shadow of the front edge of the document. To skip the front edge of the document,
front edge of the media until actual reading starts.
Back Edge +30 ~ -40 0 0 0 When reading a document from the ADF, add a value for the basic value when skipping
the back edge of the document. To read the shadow of the back edge of the document,
back edge of the media until actual reading ends.
Adjust ADF +30 ~ -30 0 0 0 Set the CIS reading position of the ADF for the focusing standard.
Scan Pos Adjust in intervals of one step = 4/600 dpi (= 0.17 mm). This is correlated to adjustment
of the ADF front edge position.
Mech Level Mech Level 0~1 1 1 1 Setting the Scanner Mech Level.
Set Default value is 1. Setting proper value of scanner mech level, when shipping.
To check the Mech Level, according to the section 3.3
45387101TH Rev.1 4-18 /

4. Maintenance Menu
4.3 Setups upon completion of part replacement

The adjustments that are required upon completion of part replacement are described 4.3.1 Precautions when replacing the PU board
below.
Replacement parts Adjustment contents 1. W h e n a c c e s s t o t h e E E P RO M o f t h e b o a r d t o r e m ove i s p o s s i bl e.
LED head See note. Not required (When the [Engine EEPROM Error] is not displayed:)
Drum cartridges (K) Not required (1) Obtain the EEPROM information from the board to remove, by using the
board replacement function (Maintenance Utilities Operation Manual section
Fuser unit Not required
2.4.1.1.9 Board replacement function) of the Maintenance Utilities, and save
PU board 4.3.1 Copying the EEPROM information and in the hard disk of PC temporarily.
utilities are required.
(2) Copy the EEPROM information that has been saved in the hard disk of PC
SU board 4.2.2 Check mech. level and set proper value of
scanner mech. level.
by step (1), into the EEPROM of the new replacement board by using the
Board replacement function (Maintenance Utilities Operation Manual section
CU board Refer to "6.1 Removal and Installation of PC 2.4.1.1.9 Board replacement function) of the Maintenance Utilities.
Boards/HDD" in the Software Guide.
HDD Note! When obtaining and copying the EEPROM information by using the
SRAM Maintenance Utilities, set the printer into the "Forced ONLINE mode"
Note! Refer to the Software Guide for the removal and installation procedures of
the CU board, HDD, and SRAM board <for CU board>.
45387101TH Rev.1 4-19 /

4. Maintenance Menu
2. When access to the EEPROM of the board to remove is impossible. When the board is replace with the new board, the new board has been set
If the [Engine EEPROM Error] is displayed on the operator panel with the in the Factory working mode. Therefore, it should be switched to the Shipping
mode.
board to remove, or is EEPROM data cannot be read-out, perform the following
procedure by using the Maintenance Utilities. • Switch the mode by using the Maintenance Utilities section “2.4.1.1.10 Board
setting function” – section “2.4.1.1.10.4 Factory/Shipping mode” screen.
(1) Setting the serial number information (Maintenance Utilities Operation
Manual section 2.4.1.1.10.3)
Note! Note that replacing the PU board with a new one without copying
The SAP serial number is applied to printer. The SAP serial number is
information onto the new one from the board’s EEPROM clears information
displayed in the top-most row of the serial number label. Its number indicates
about the lives of units of the printer, including the belt, toner and image
the production place with 2 digits, manufacture date with 2 digits, serial
number (sequential number) with 6 digits and revision number with 2 digits drums, causing errors in managing these lives on the printer until the units
totaling 12 digits number. are replaced. The counts cleared with such PU board replacement are as
shown in the list below and chapter 2 Counter Specifications. When the
• Select PU Serial Number for the printer serial number, and Show Only Serial units are replaced with new ones, their respective counts except for Total
Number for the output mode. Sheets Fed are cleared, the errors being corrected.
• The PU serial number is the 10 digits number excluding the revision number of 2
digits among the 12 digits SAP serial number.
Item Contents Count contents
• Perform the above setting by using the Maintenance Utilities section “2.4.1.1.10
Board setting function” – section “2.4.1.1.10.3 Serial number information setting”. Fuser unit Fuser unit life count Number of print copies after
• To specify the PU serial number, enter the 11 digits number after adding “0” (Zero the new fuser unit is installed,
after the data is converted to
in single-byte character) at the top. (Be careful that the read-out data shows the 10 equivalent number of A4 size
digits number.) paper counts.
Enter the 11 digit number by adding “0” (Zero in single-byte character) before the ID unit : Black Life count of respective Number of print copies after the
10 digit number excluding the revision 2 digits that is shown in conceptual drawing ID units new ID unit is installed, after the
of “Serial number information setting” screen as shown below. data is converted to equivalent
number of A4 size paper counts.
• The PU serial number is output to the System/Serial Number column of the Total number of papers Printer life count Total number of papers fed
Enter the 11 digit number after adding “0” (zero in single-byte character)
fed
before the 10 digit number. (Enter “OAEO1234567”.) Print : Black Number of print copies Number of print copies after the
Revision of ID new ID unit is installed.
Serial number label conceptual drawing
Configuration. Therefore, confirmation upon completion of rewriting the PU serial

number can be performed by printing the Configuration.
(2) Switching to the Shipping mode (Maintenance Utilities Operation Manual
section 2.4.1.1.10.4)
45387101TH Rev.1 4-20 /

5. Periodic maintenance
5.1 Cleaning.......................................................................................5-2
5.2 How to clean the LED lens array..................................................5-3
5.3 How to clean the pickup rollers for MP Tray..................................5-5
5.4 How to clean the paper feed rollers for MP Tray...........................5-6
5.5 How to clean the rollers in the ADF..............................................5-8
5.6 How to clean the document rollers in the ADF.............................5-9
5.7 How to clean the document glass...............................................5-10
5.1 Cleaning
Clean inside and outside of the MFP with clean dry cleaning cloth and small
vacuum cleaner (hand cleaner) as required.
Note! Be careful not to touch the image drum terminals, the LED lens
array and the LED head connectors.
45387101TH Rev.1 5-2 /

5.2 How to clean the LED lens array

If the white banding, white stripe (white drop-out, light printing) in the vertical direction Perform cleaning of the LED head.
occurs on the print surface, clean the LED lens array. If any light print or white banding is recognized or if print character becomes blurred,
clean the LED head as descried below.
(1) Turn off the power of the MFP.
White bending, white stripe

(white drop-out, light printing)
(2) Open the front cover, the scanner and the top cover.
Caution Personal injuries may occur.
The fuser unit gets very hot. Do not touch the fuser unit.
45387101TH Rev.1 5-3 /

(3) Remove the Image drum cartridge. (5) Return the Print Cartridges to the MFP carefully.
1. Remove the Print Cartridges and place them on a flat workbench.
2. Cover the removed image drum cartridge with a black paper.
Image Drum
(4) Wipe the lens surface of the LED head with soft tissue paper gently and lightly.
(6) Close the top cover, the scanner and the front cover.
Note! Do not use the solvents such as methyl alcohol or thinner for cleaning the LED
head lens because they can damage the LED head.
45387101TH Rev.1 5-4 /

5.3 How to clean the pickup rollers for MP Tray

If the vertical bending in the vertical direction occurs on the print surface the pickup roller. (3) Clean the separation roller of the paper tray with a clean cloth wrung out
stringently of clean water.
Note! Be sure to use a soft cloth to or the like for cleaning the pidkup roller.
Otherwise, the roller surface can be damaged.
Separation roller
Perform cleaning of the feed roller and the separation roller.
Perform this cleaning when the error code [Open Cassette / Paper Jam / Tray1 /Please
see HELP for details] occurs frequently.
(1) Pull out the Cassette.
(2) Clean the 2 feed rollers with a clean cloth stringently wrung out of clean water.
Note! •Clean the second tray (option) in the same manner when the error code [Open
Cassette / Paper Jam / Tray2 / Please see HELP for details] occurs frequently.
Feed roller
45387101TH Rev.1 5-5 /

5.4 How to clean the paper feed rollers for MP Tray

(1) Open the MP tray. (3) Open the paper set cover until the touches the printer.
Paper set cover
(2) Release the tabs of the paper feed roller cover by pressing the both side arms
(4) Open the separation roller cover forward while pressing the center part of the
inward while listing up MP tray lightly.
MP tray.
tab
tab
Separation Roller Cover
45387101TH Rev.1 5-6 /

(5) Wipe the feed rollers and separation roller with a wet cloth that has been wrung
out well.
Roller×3
Note! •Clean the feeder roller of the multi-purpose tray in the same manner when the
error code [Open cover / Paper Jam / Front Cover / Please see HELP for details]
occurs frequently.
45387101TH Rev.1 5-7 /

5.5 How to clean the rollers in the ADF

If the document feeding rollers in the ADF are contaminated with ink, toner particles or (4) Wipe the document feed rollers with a soft cloth lightly moistened with water.
paper dust, documents and outputs get dirty and a paper jam and noise may occur. To Wipe the whole surface of the roller while turning it with your hand.
prevent this, it is recommended to clean the rollers once a month.
(1) Turn off the power of MFP. Document feed roller
(2) Open the ADF cover.

Roller cover
Surface of the Guide
Note! If the rollers get too dirty, wipe them with a soft cloth lightly moistened with
neutral detergent, and then wipe it again with a soft cloth lightly moistened
with water.
(3) Open the roller cover.
(5) Open the inner cover and wipe the rollers with a soft cloth lightly moistened
with water.
ADF cover
Roller cover Roller
Inner cover
(6) Close the roller cover and ADF Cover.
45387101TH Rev.1 5-8 /

5.6 How to clean the document rollers in the ADF

(1) Open the glass cover. (3) Wipe the rollers with a soft cloth lightly moistened with water.
glass cover
Roller
Roller
(4) Return the document pad to former position.
(2) Open the document pad by pull the lever.
Lever
(5) Close the glass cover.
45387101TH Rev.1 5-9 /

5.7 How to clean the document glass

It is recommended to clean the document glass once a month to maintain image
quality of the printouts.
(1) Open the document glass cover.
(2) Wipe the document holding pad, document glass and ADF document glass
surface with a soft cloth lightly moistened with water.
Note! Do not use benzine, thinners or alcohol as a cleaning agent. They may
damage the plastic parts of the MFP.
Document holding pad
ADF document glass
Document glass
(3) Close the document glass cover.
45387101TH Rev.1 5-10 /

6. Troubleshooting and repair procedure

6.1 Before starting the repair work....................................................6-2
6.2 Confirmation items before taking corrective action against
abnormalities ..............................................................................6-2
6.3 Precautions when taking corrective action against abnormality..6-2
6.4 Preparation for troubleshooting...................................................6-2
6.5 Troubleshooting method..............................................................6-3
6.6 Fuse check................................................................................6-53
6.7 Paper cassette switches versus Paper size
correspondence table................................................................6-54
6.1 Before starting the repair work

(1) Confirm the basic check/inspection points described in User’s Manual.
(2) Get the information/status from client at the time when the trouble has occurred
as much in details as possible
(3) Create the status close to the user’s status when the trouble has occurred, and
inspect a printer in that status.
6.2 Confirmation items before taking corrective action against abnormalities

(1) Is the usage environment of a printer normal?
(2) Are the consumable items (toner, drum cartridge) replaced normally?
(3) Is the print media (paper) normal? Refer to Specifications – Paper in User’s
Manual.
(4) Is the drum cartridge installed normally?
6.3 Precautions when taking corrective action against abnormality

(1) Do not touch the OPC drum surface with your hand or any foreign materials.
(2) Do not expose the OPC drum to the direct sunlight.
(3) The fuser unit will be hot. Do not touch.
(4) Do not expose the image drum to any light for 5 minutes or longer under the
normal room temperature.
6.4 Preparation for troubleshooting

(1) Display on the Operator Panel
Error status of this printer is displayed on the LCD (Liquid crystal display) of the
Operator Panel.
Take appropriate troubleshooting action in accordance with the message
displayed on the LCD.
45387101TH Rev.1 6-2 /

6.5 Troubleshooting method

When a trouble occurs in this printer, perform troubleshooting by following the steps 6.5.1 Error code list
described below.
Note! For the error codes not described in this manual, refer to the Software Guide.
Trouble occurs
Error Code Details
3DE1 Black image drum life
(The toner empty error is occurred after the image drum reached its life.)
The trouble that is Use the "Error code Perform more detailed
displayed by the list" and perform troubleshooting using the C060 Hopping Motor lock error
LCD message. troubleshooting. Troubleshooting Flow. C0A1 Fan Motor Error1(Fuser cooling Fan)
C0A2 Fan Motor Error2(Supply cooling Fan)
C0A5 Fan Motor Error5(Engine Fan Motor Error)
C0A6 Fan Motor Error6(Duplex Fan Motor Error)
Abnormal printed C0A8 Fan Motor Error8
image (and the Perform more detailed
troubleshooting using the C1DA LCF unit detect error 1
trouble that is not
displayed by the Troubleshooting Flow. C1DB LCF unit detect error 2
LCD messages.) C260 Ramp error
C270 Scanner error - carriage home position sensor not turning off
C280 Scanner error - carriage home position sensor not turning on
C291 Scanner error - carriage home position error
C383 Black toner sensor error
C41A Upper thermistor short error
C41B Upper thermistor circuit open error
C41C Lower thermistor short error
C41D Lower thermistor circuit open error
C41E Compensation thermistor shortened error
C446 Upper heater temperature low
C449 Upper heater temperature high
C44A Thermistor slope Error
C466 Lower heater low temperature
C468 Lower heater temperature high
C46A Compensation heater temperature high
C46B Compensation heater temperature low
C46C Power Supply Thermistor Short Error
C46D Power Supply Thermistor Open Error
C46E Power Supply Thermistor Temp High
C46F Power Supply Thermistor Temp Low
C4C0 Fuser unit fuse cut error
C56A Duplex Unit I/F Error
C56B Tray2 Unit I/F Error
45387101TH Rev.1 6-3 /

Error Code Details Error Code Details

C56C Tray3 Unit I/F Error D335 Incompatible toner (Black) → Black Toner Group Mismatch Error
C56D Tray4 unit I/F error D345 Black image drum life
C56E LCF Unit I/F Error D34F Printer unit life
C5A1 Engine EEPROM error D361 Standard Bin (Face Down Bin) Full
C5A2 Duplex software error D371 Toner sensor error (Black)
C5A3 Tray2 software error D381 Toner region mismatch error (Black)
C5A4 Tray3 software error D3B1 Improper Black lock lever position
C5A5 Engine software error D3C1 Black toner cartridge not installed
C5A6 Tray4 software error D3D1 Fuser unit life
C5A7 LCF Software Error D3F1 Black ID Exceed Life
C5B0 Duplex clock adjust error D3F2 Black ID Critical Life
C5B2 Tray2 clock adjust error D3F4 Black ID Exceed Life Warning
C5B3 Tray3 clock adjust error D3F6 K Drum is not genuine
C5B4 Tray4 clock adjust error D401 Tray1 missing (cassette missing)
C5B5 LCF Clock Adjust Error D402 Tray2 missing (cassette missing)
C901 Scanner system initializing error D403 Tray3 missing (cassette missing)
C91A Engine Error5 D404 Tray4 missing (cassette missing)
C91B Engine Error4 D901 Black drum missing
C91C Engine Error2 D910 Duplex unit pulled out
C91D Engine Error1 D920 Fuser unit missing
C91E ERR13 E010 Paper transport jam
C91F ERR09 E01A Paper Transport (remained paper)
C921 AC zero cross error E01B Fuser jam
C940 Engine control error E020 Paper exti jam
C96A Power supply LSI error E02A Paper Exit (remained paper)
C9A0 Detect offline stapler error E061 Tray1 check paper size error
CE50 Temperature sensor abnormality E062 Tray2 check paper size error
CE51 Humidity sensor abnormality E063 Tray3 check paper size error
CE52 Sensor dewed error (Humidity Sensor Wet Error) E064 Tray4 check paper size error
CE85 Black LED head missing E065 MP Tray check paper size error
CF10 Finisher error E066 LCF paper size setting error
D102 MPTray paper empty E090 Image data time out jam
D108 LCF Liftup error E110 Duplex feed jam
D109 LCF Capacity over E120 MPT feed jam
D201 Front cover open E130 Tray1 feed jam
D216 Exit Cover(Mosel) E13A Tray1 paper remaining
D21D Top cover open E140 Tray2 feed jam
D21E Duplex unit cover open E14A Tray2 paper remaining
D301 Black toner is empty E150 Tray3 feed jam
D311 Non genuin toner (Black) E15A Tray3 paper remaining
D331 Incompatible toner (Black) → Black Toner Protected Region E160 Tray4 feed jam
45387101TH Rev.1 6-4 /

Error Code Details Error Code Details

E16A Tray4 paper remaining F073 Uncompatible Specversion Error
E19A Detect the LCF paper remain F090 SRAM abnormality on the SYS board
E202 Paper feed jam F100 HDD format error
E20A Paper Feed (remained paper) F101 HDD uncounted
E400 Face Up Cover Jam (OPJAM2 #3) F102 HDD start error
E520 Duplex transport jam F103 HDD transfer timeout
E52A Duplex Transport (remained paper) F104 HDD data error
E570 Duplex entry jam F105 HDD other error
E57A Duplex entry (remained paper) F110 Communication error between System-CPU and Scanner-CPU
E580 Duplex reversal jam F111 Scanner response abnormality
E58A Duplex reversal (remained paper) F112 Communication error between System-CPU and Scanner-CPU detected by
E711 RADF JAM - Hopping Scanner-CPU
E712 RADF JAM - paper not reaching the registration sensor F113 Scanner software error
E713 RADF JAM - Reverse F114 Scanner CPU exception
E714 RADF JAM - feed signal reception JAM F120 Database damaged
E715 RADF JAM - hopping sensor of reversal F350 Slog board abnormality
E721 RADF JAM - scan sensor F400 CPU fan abnormality
E722 RADF JAM - too long paper detect
E723 RADF JAM - too short paper detect
E724 RADF JAM - remained scan sensor
E725 RADF JAM - too short margin between paper
E726 RADF JAM - illegal sensor detect (duplex)
E727 RADF JAM - illegal sensor detect
E728 RADF JAM - chattering (sensor)
E741 RADF JAM - too long paper detect (duplex)
E742 RADF JAM - too short paper detect (duplex)
E743 RADF JAM - forward reversal regist sensor
E744 RADF JAM - backword reversal regist sensor
E778 RADF JAM - remained paper detect
E779 RADF JAM - paper set sensor
E870 RADF open JAM
F031 Duplex version Error
F032 Tray2 version Error
F033 Tray3 version Error
F034 Tray4 version error
F035 LCF Version Error
F03A Black tag version mismatch
F070 Communication error between System-CPU and Engine-CPU
F071 Incompatible firmware combination between System-CPU and Engine-CPU
F072 Flash ROM abnormality
45387101TH Rev.1 6-5 /

6.5.2 Printer error troubleshooting Error code Cause Error details Remedial measure
C0A2 Low voltage Is the fan (bottom right of the No Check for sure
Error code Cause Error details Remedial measure power supply front) of the low voltage power connection of the
fan error supply block working? fan connector.
C5A1 Read/write Turn off the power Yes Replace the PU
error of Does this error recur? Yes of the printer and board.
the engine back on. Is the fan connector connected No Replace the fan
EEPROM is Replace the PU normally? motor.
detected. board. Yes
C940 Engine control Turn off the power C0A8 Fan Motor Error8 Turn off the Power
logic has an of the printer and of the printer and
error. back on. back on.
Does this error recur? Yes Replace the PU
board. CE51 Environment Turn off the power
humidity is of the printer and
F031 Duplex unit for Is the Duplex unit for that No Install the correct abnormal./ back on.
other model is specific model installed? duplex unit. Humidity Does this error recur? Yes Replace the Board
detected. sensor is not 8TH.
connected.
F033 2nd tray for Is the 2nd tray for that specific No Install the correct
other model is model installed? 2nd tray. CE50 Environment Turn off the power
detected. temperature of the printer and
is abnormal. back on.
F032 3rd tray for Is the 3rd tray for that specific No Install the correct Does this error recur? Yes Replace the Board
other model is model installed? 3rd tray. 8TH.
detected.
CE52 Dew This error can easily occur After leaving a
E19A Receive paper remain Take out the condensation when a printer is brought in to printer under room
information of Tray2 or Tray3, jammed paper. of the printer indoor from outdoor. temperature, turn
and notice remain paper by CU is detected. Leave the printer for 2 hours on the power
when LCF is setting. or half day under room again.
temperature, and turn on the Yes Replace the Board
F035 Notice the Version Error of Install the correct power again. 8TH.
Tray2 or Tray3 and setting LCF LCF Unit. Does this error recur?
Version Error by CU.
F073 Request to print from C0A1 Fuser exhaust Is the fan connector connected No Re-connect it
incompatible SPECVERSION fan error normally? normally.
Yes Replace the fan
C96A High voltage Is the cable connecting the PU No Re-connect them motor.
power supply board to the high voltage unit normally. Does this error recur? No Replace the PU
interface error. connected normally? Yes Check for defective board.
Have you checked defective contact of the high
contact of contactor points? voltage system. C0A5 ID cooling fan Is the fan connector connected No Re-connect it
No Replace the high error normally? normally.
voltage power Yes Replace the fan
Note) supply. motor.
Does this error recur? No Replace the PU
C060 Detect Hopping motor does not rotate Power OFF/ON board.
hopping Motor nomary. Turn off the Power
lock error of the printer and
back on.
45387101TH Rev.1 6-6 /

Error code Cause Error details Remedial measure Error code Cause Error details Remedial measure
C0A6 Duplex Fan error inside the Duplex unit. Check if the Duplex C4C0 The fuse has Is the fuser unit installed No After cleaning
FAN Alarm unit is installed blown out. normally? the connecting
Caution normally or not. connector of the
Check if the fans fuser unit, re-install
Does the error recur when the Yes are installed the fuser unit.
power is turned off once and normally or not. Turn on the power
back on? again.
Replace the fan. Does this error recur? Yes After checking
Does the error recur when the Yes for the sure cable
power is turned off once and connection,
back on? Yes replace the PU or
Board IBY.
C46C Power Supply Thermistor Short Turn off the Power
Error. of the printer and C383 Toner sensor Is the toner cartridge installed? No Install the toner
(When temperature is high) back on. detection cartridge.
error. Is the lock lever of the toner No Rotate the lock
C46D Power Supply Thermistor Open Turn off the Power (C383=K) set? lever of toner to the
Error of the printer and This error lock position.
(When temperature is low) back on. does not Turn on the power
occur with again.
C46E Power Supply Thermistor Temp Turn off the Power the default Yes Replace the toner
High of the printer and settings. Does this error recur? sensor assembly.
back on.
C44A Thermistor Is the error message displayed? Turn on the power
C46F Power Supply Thermistor Temp Turn off the Power Slope Error Does this error recur? again.
Low of the printer and Yes After leaving a
back on. printer for 30
minutes, turn on
CE85 LED head Is the LED head connected No Install the LED the power again.
detection normally? head unit normally.
error Yes Check the LED C41E Compensation Is the error message displayed? Turn on the power
(CE85=K) HEAD fuse. Thermistor Does this error recur? again.
Is the LED HEAD fuse brown? Yes After checking fuse Error Yes After leaving a
Does this error recur? No Turn on the power printer for 30
again. minutes, turn on
Yes For the method of the power again.
checking the LED
head unit fuse, C41A Short-circuit Turn on the power
refer to section 7.6. C41B or open- again.
circuit of fuser Does this error recur? Yes Replace the fuser
thermistor is unit.
CE7A ID Up/Down Is the ID unit caught by anything Yes Re-install the ID
detected.
position when it is removed and re- unit.
detection installed? No Turn on the power C449 The fuser Turn on the power
error again. thermistor again.
Does this error recur? Yes Replace the high C446
has detected Does this error recur? Yes Replace the fuser
voltage power supply. an abnormal unit.
temperature Does this error recur? Yes Replace the low
(high voltage power
temperature supply unit.
or low
temperature.)
45387101TH Rev.1 6-7 /

C41C The backup Turn on the power C5B5 When LCF is setting, Tray2 Replace the Tray
roller again. Clock Adjust Error or Tray3 board
thermistor is Does this error recur? Yes Replace the fuser Clock Adjust Error is report from
detected of its unit. PU.
short-circuit. Interchange the error to LCF
(At high Clock Adjust Error by CU.
temperature)
C020 Image drum The ID does not rotate normally. Check if the ID is
C41D The backup Turn on the power lock error installed normally
roller again. Does the error display recur or not.
thermistor Does this error recur? Yes Replace the fuser when the power is turned off Yes Replace the ID
is detected unit. once and back on? unit.
of its open- Yes Replace the ID
circuit. (At low motor.
temperature)
C4E3 Fuser motor Fuser does not rotate normally. Check if the
C468 The backup Turn on the power lock error fuser is installed
C466 roller again. normally or not.
thermistor Does this error recur? Yes Replace the fuser Yes Replace the fuser.
has detected unit. Does this error recur? Yes Replace the fuser
an abnormal Does this error recur? Yes Replace the low motor.
temperature voltage power
(high supply unit. C4FA Media Media has wrapped around the Turn off the power.
temperature wrapped fuser. Replace the fuser.
or low around the
temperature.) fuser error
C56A Option unit Turn on the power C5B2 Tray-2/3/4 C5B2=2nd Tray Replace the Tray
I/F error again. C5B3 CPU clock board GOH-12.
C56B C5B3=3rd Tray
(C56A=Duplex Does this error recur? Yes Check for sure C5B4 frequency
C56C Unit, connection of the error C5B4=4th Tray
C56D C56B=2nd Tray, connectors. C91E
Does this error recur? Yes Replace the option When separate toner is setting, Set the correct tag
C56C=3rd Tray unit. occur the error in case the ID in ID and TC.
C56D=4th Tray) and TC is same Tag.
C91F Detect to receive the each color. Set the correct tag
C56E When LCF is setting,Tray2 Unit Turn on the power
I/F Error or Tray3 Unit I/F Error again. Change the ERR04 in ID and TC.
is report from PU.
F041 Over than Over than available setting Remove the
Interchange the error to LCF
available number tray is installed. available setting
Unit I/F Error by CU.
setting number tray.
Occur:When communication
number tray
has dropped off.
detection
C5A7 When LCF is setting,Tray2 Undetected flash error
software Error or Tray3 software memory software
F03A Detection An unsupported toner cartridge Replace it with an
Error is report from PU. error of Tray3.
of an has been detected. appropriate toner
Interchange the error to LCF
unsupported F03A:Black toner cartridge cartridge.
Software Error by CU.
toner position
Occur:Detect flash memory
cartridge
software error of Tray.
C1DA LCF unit detect error 1 Replace the LCF
C1DB LCF unit detect error 2 Unit Board
C46A Compensation Heater Temp high Turn on the

C46B Compensation Heater Temp Low power,after 30min.
45387101TH Rev.1 6-8 /

C5A2 Duplex Software Error Replace the D3F6 The error is detect the Drum is Set the correct tag
Duplex Unit not genuine. in ID.
It is occur the Self-diagnostic
C5A3 Tray3 Software Error Change the Tray3 mode of genuine is「warning」
Board or「stop」.
C5A4 Tray2 Software Error Change the Tray2 E010 Indicates that jam has occurred Take out the
Board E020 in the paper path. jammed paper.
E570 Error E010 : Transport
C5A5 Software Error Change the PU Error E020 : Exit
Board Error E570 : Duplex Entry
C5A6 Tray4 Software Error Change the Tray4 E01A Occur jam and Paper on the Take out the
Board Transport Path jammed paper.
C5B0 Duplex Clock Adjust Error Change the Duplex Change the sensor
Lever.
C9A0 Offline stapler error Change the offline Change the PU
stapler board.
D108 When LCF can not Lift up. Set the Paper of E01B Occur jam around Fuser Unit Take out the
the LCF Tray again. jammed paper.
Change the sensor
D109 Detect the paper capacity is Set the Paper of Lever.
over. the LCF Tray again. Change the PU
board.
D216 Reversal cover is open. Close the Exit
Cover. E02A Occur jam and Paper on the Take out the
Exit Path jammed paper.
D3F1 Occur:The drum counter is over Push the ONLINE Change the sensor
the life limit, and detect toner SW when change Lever.
empty. the new Image Change the PU
Drum. board.
D3F2 Occur:Printing 500 page, after Push the SW when E061 Tray1 check paper size error Change the paper
the drum counter is over the life change the new size or change the
E062 Tray2 check paper size error
limit, and detect toner empty. Image Drum and paper in Tray.
Cover open close. E063 Tray3 check paper size error
E064 Tray4 check paper size error
D3F4 Occur:The drum counter is over Auto reset when
the life limit, and detect toner change the new E065 MP Tray check paper size error
empty. drum.
E066 Occur:Difference between the Remove the paper
D3F5 Occur:Printing 500 page, after Auto reset when actual paper size and realization and close the
the drum counter is over the life change the new of engine. cover.
limit, and detect toner empty. drum.
E090 Image data time out jam Take out the
jammed paper.
E110 Indicates that jam has occurred

in the vicinity of Duplex unit.
Error E110 : Misfeed from
Duplex
45387101TH Rev.1 6-9 /

E120 Indicates that jam has occurred E16A Occur jam and Paper on the Take out the
during feeding paper from the Tray4 jammed paper.
MP tray. Change the sensor
Error E120: MP Tray Lever.
Change the Tray4
E130 Occur jam with the Tray1 Take out the board.
jammed paper.
Change the sensor E202 Paper feed jam Take out the
Lever. jammed paper.
Change the Tray1 Change the sensor
board. Lever.
Change the PU
E13A Tray1 paper remaining Take out the board.
jammed paper.
Change the sensor E20A Occur jam and Paper on the Take out the
Lever. Feed Path jammed paper.
Change the PU Change the sensor
board. Lever.
Change the PU
E140 Occur jam with the Tray2 Take out the board.
jammed paper.
Change the sensor E400 Face Up Cover Jam Change the sensor
Lever. Lever.
Change the Tray2 Change the cable.
board. Change the relay
board or PU board.
E14A Occur jam and Paper on the Take out the
Tray2 jammed paper. E52A Occur Duplex jam and Paper on Take out the
Change the sensor the Transport Path jammed paper.
Lever. Change the sensor
Change the Tray2 Lever.
board. Change the Duplex
board.
E150 Occur jam with the Tray3 Take out the
jammed paper. E57A Occur Duplex jam and Paper on Take out the
Change the sensor the Entry Path jammed paper.
Lever. Change the sensor
Change the Tray3 Lever.
board. Change the Duplex
board.
E15A Occur jam and Paper on the Take out the
Tray3 jammed paper. E580 Indicates that jam has occurred
Change the sensor E520 in the vicinity of Duplex unit.
Lever. Error E580 : Duplex Reversal
Change the Tray3 Error E520 : Duplex Input
board.
E58A Occur Duplex jam and Paper on Take out the
E160 Occur jam with the Tray4 Take out the the Reversal Path jammed paper.
jammed paper. Change the sensor
Change the sensor Lever.
Lever. Change the Duplex
Change the Tray4 board.
board.
45387101TH Rev.1 6-10 /

Error code Cause Error details Remedial measure
C921 AC voltage zero-crossing error Check the AC

voltage.
Change the Low-
voltage board or
PU board.
F034 Tray4 version error Change the Tray4

board
F072 PU Flash Error Change the PU

board
F073 Request to print from Chage the PU

incompatible SPECVERSION board.
Note! ・Service calls C41E error, C41B error, C41D error, C37C error and C37D
　error; These errors can occur when the printer temperature is below 0 .
　Turn on the power again after the printer temperature has increased.
　　　・Service call C9A0 error can release temporary, by restart the MFP with
stapler cover open.
45387101TH Rev.1 6-11 /

6.5.3 Scanner error troubleshooting System Spec.
Code Category Cause Error details Measure

System Spec.
E722 Error ADF document Regist paper sensor stuck jam/detection Open the ADF cover,
Code Category Cause Error details Measure jam of out-of-spec oversized documents – remove every jammed
Once the regist paper sensor becomes document from the paper
E711 Error ADF document Jam due to non-arrival at the hopping Open the ADF cover, active, it does not become inactive feed path, and close the
jam sensor – After paper feeding is started, remove every jammed when the fed document is transferred to ADF cover.
the hopping sensor does not become document from the paper the distance exceeding the maximum
active. (Simplex and Duplex) feed path, and close the page size. (Simplex and Duplex)
ADF cover.
E723 Error ADF document Detection of out-of-spec undersized Open the ADF cover,
E712 Error ADF document Jam due to non-arrival at the regist Open the ADF cover, jam documents – Once the regist paper remove every jammed
jam paper sensor – After feeding for a remove every jammed sensor becomes active, it becomes document from the paper
simplex document scan is started, the document from the paper inactive before the fed document is feed path, and close the
regist paper sensor does not become feed path, and close the transferred by the distance equal to ADF cover.
active. (Simplex) ADF cover. the minimum page size. (Simplex and
Duplex)
E713 Error ADF document Jam due to non-arrival at the reverse Open the ADF cover,
jam paper sensor – After feeding for a remove every jammed E724 Error ADF document Scan sensor stuck jam – The scan Open the ADF cover,
duplex document scan is started, the document from the paper jam sensor does not become inactive even remove every jammed
reverse paper sensor does not become feed path, and close the when the fed document is transferred document from the paper
active. (Duplex) ADF cover. by 60mm after the regist paper sensor feed path, and close the
becomes inactive. (Simplex and ADF cover.
E714 Error ADF document Jam due to document removal – In Open the ADF cover, Duplex)
jam the middle of feeding for a simplex remove every jammed
document scan, the document set document from the paper E725 Error ADF document Detection of a too little space between Open the ADF cover,
sensor becomes inactive. (Simplex and feed path, and close the jam documents – Before the document is remove every jammed
Duplex) ADF cover. transferred by 31mm after the regist document from the paper
paper sensor becomes inactive, the feed path, and close the
E715 Error ADF document Activation of the hopping sensor at Open the ADF cover, sensor becomes active. Detection of a ADF cover.
jam document reversal – The hopping remove every jammed too little space between the documents.
sensor becomes active when the document from the paper (Simplex)
reverse paper sensor is inactive. Multi- feed path, and close the
feed of documents is detected. (Duplex) ADF cover. E726 Error ADF document Activation of the reverse paper sensor Open the ADF cover,
jam for the documents not to be reversed remove every jammed
E778 Error ADF document Remaining document detection at Open the ADF cover, – Switching to the first separator is not document from the paper
jam power on – A sensor other than the remove every jammed carried out normally causing activation feed path, and close the
document set sensor becomes active document from the paper of the reverse paper sensor. (Simplex ADF cover.
when the power is turned on or the feed path, and close the and Duplex)
cover is opened and closed during ADF cover. • The reverse paper sensor becomes
operation. active in feeding of a simplex document.
• The reverse paper sensor becomes
E779 Error ADF document Activation of only the document set Open the ADF cover, active between reversal to the back and
jam sensor – Only the document set sensor remove every jammed activation of the regist paper sensor.
becomes active at initialization of the document from the paper
ADF stopper gate. feed path, and close the
ADF cover.
E721 Error ADF document Jam due to non-arrival at the scan Open the ADF cover, E727 Error ADF document Activation of a sensor at an unintended Open the ADF cover,
jam sensor – Although the fed document remove every jammed jam timing – The scan sensor, regist paper remove every jammed
is transferred to a certain distance, the document from the paper sensor, hopping sensor or reverse document from the paper
scan sensor does not become active. feed path, and close the paper sensor becomes active at feed path, and close the
(Simplex and Duplex) ADF cover. an unintended timing. (Simplex and ADF cover.
Duplex)
45387101TH Rev.1 6-12 /

System Spec. System Spec.
Code Category Cause Error details Measure Code Category Cause Error details Measure
E728 Error ADF document Detection of chattering of a sensor Open the ADF cover, C280 ServiceCall Scanner home The home position sensor does not Power cycle the unit.
jam – Chattering of a sensor is detected. remove every jammed position error become active in the designated period If the power cycle does not
Once a sensor becomes active, the document from the paper of time – The carriage does not reach work to recover from the
sensor becomes inactive in 5mm feed path, and close the the home position in the designated error, the unit needs repair.
feeding of the document. Then the ADF cover. period of time. The sensor malfunctions.
inactive sensor becomes active in The possible cause is
the next 5mm feeding. (Simplex and the damage of the home
Duplex) position sensor, the belt
that moves CIS, or the FB
E741 Error ADF Reverse paper sensor stuck jam/ Open the ADF cover, motor.
document jam detection of out-of-spec oversized remove every jammed
documents – The reverse paper sensor document from the paper C291 ServiceCall Scan position Scan position detect error – The black Power cycle the unit and
does not become inactive when the feed path, and close the detect error edge is not detected in scanning. retry to scan.
document is transferred to the distance ADF cover. If the error occurs again
exceeding the maximum page size. in the next scan, the unit
(Duplex) needs repair.
The calibration sheet may
E742 Error ADF Detection of out-of-spec undersized Open the ADF cover, not be installed properly.
document jam documents – The reverse paper sensor remove every jammed
becomes inactive before the document document from the paper none Error ADF cover ADF cover open Close the ADF cover.
is transferred by the distance equal to feed path, and close the open
the minimum page size. (Duplex) ADF cover.
none Warning/ Scanner Carriage warning – The carriage does Perform the recovery
E743 Error ADF document Non-arrival at the regist paper sensor at Open the ADF cover, Error carriage not return to the home position after the procedure according to the
jam reversing to the front – After reversing remove every jammed warning scan. This error may occur when a user guidance.
to the front, the regist paper sensor document from the paper presses the document hard against the
does not become active in a lapse of a feed path, and close the FB to scan.
certain period of time. (Duplex) ADF cover.
F110 ServiceCall Communication System CPU - Scanner CPU If the error occurs frequently,
E744 Error ADF document Non-arrival at the regist paper sensor Open the ADF cover, error between communication error check for the proper
jam at reversing to the back – When the remove every jammed system CPU connection between the CU
document is transferred following document from the paper and Scanner PCB and the SU PCB.
reversal to the back, the regist paper feed path, and close the CPU
sensor does not become active. ADF cover.
(Duplex) F111 ServiceCall Scanner Scanner response anomaly The SU PCB, the scanner
response or the scanner firmware
E870 Error ADF document ADF open jam – A document jam is Remove every jammed anomaly may have some problems.
jam caused by opening of the ADF while document from the paper
the RADF is operating. feed path, and close the F112 ServiceCall Controller CU-SU communication error detected If the error occurs frequently,
ADF cover. response by the scanner check for the proper
anomaly connection between the CU
C260 ServiceCall Scanner lamp Lamp error – Exposure adjustment has Power cycle the unit. PCB and the SU PCB.
error failed. If the power cycle does not
work to recover from the F113 ServiceCall Scanner CPU Anomalous program on the scanner The SU PCB, the scanner
error, the unit needs repair. exception side or the scanner firmware
The CIS may be damaged. may have some problems.
C270 ServiceCall Scanner home The home position sensor does not Power cycle the unit. F114 ServiceCall Scanner CPU CPU exception on the scanner side The SU PCB, the scanner
position error become inactive in the designated exception or the scanner firmware
If the power cycle does not may have some problems.
period of time – The carriage does not work to recover from the
move from the home position in the error, the unit needs repair.
designated period of time.
The possible cause is
the damage of the home
position sensor, the belt
that moves CIS, or the FB
motor.
45387101TH Rev.1 6-13 /

6.5.4 Preparation for troubleshooting (8-5) Paper is not supplied from the Duplex unit to the regist roller...................6-39
(9) Paper size error (error code E061, E062, E063, E064, E065)............................6-39
(1) LCD display error................................................................................................6-15
(9-1) Jam occurs when paper end is located near the IN1 sensor....................6-39
(1-1) LCD does not display anything.................................................................6-15
(1-2) Error messages related to Operator Panel are displayed.........................6-15 (10) Fuser unit error (error C41A,C41B,C449,C446,C41C,C41D,C468,C466)..........6-40
(10-1) Error occurs immediately after the power is turned on.............................6-40
(2) Abnormal operations of printer after the power is turned on...............................6-16
(10-2) Error occurs approx. 1 minute after the power is turned on......................6-40
(2-1) Any operation does not start at all............................................................6-16
(2-2) Abnormal sound is heard..........................................................................6-16 (11) Motor fan error (error code C0A2, C0A1, C0A5, C0A6).....................................6-41
(2-3) Bad odors are generated..........................................................................6-17 (11-1) The low voltage power supply fan does not rotate immediately
(2-4) Rise-up time is slow..................................................................................6-17 after the power is turned on......................................................................6-41
(11-2) All fans of the printer do not rotate............................................................6-41
(3) Paper feed jam (error code E130: 1st tray).........................................................6-28
(3-1) Jam occurs immediately after the power is turned on. (1st tray)...............6-28 (12) Print speed is slow. (Performance is low.)...........................................................6-42
(3-2) Jam occurs immediately after the paper feed is started. (1st tray)...........6-28 (12-1) Print speed decreases..............................................................................6-42
(4) Feed jam (error code E202)................................................................................6-30 (13) Option unit cannot be recognized........................................................................6-42
(4-1) Jam occurs immediately after the power is turned on...............................6-30 (13-1) Option try unit cannot be recognized........................................................6-42
(4-2) Jam occurs immediately after the paper feed is started...........................6-30 (14) LED head cannot be recognized. (error code CE82, CE83, CE84, CE85).........6-42
(5) Paper feed jam (error code E120: Multipurpose tray).........................................6-31 (14-1) Service call CE82 to CE85 (LED HEAD Missing).....................................6-42
(5-1) Jam occurs immediately after the power is turned on. (15) Toner cartridge cannot be recognized. (error code C3B3,C3A3,C393,C383) ....6-43
(Multipurpose tray)....................................................................................6-31 (15-1) Error caused by the consumable items.....................................................6-43
(5-2) Jam occurs immediately after paper feed is started. (15-2) Error caused by the toner sensor.............................................................6-43
(Multipurpose tray)....................................................................................6-32 (15-3) Error caused by the defective mechanism................................................6-44
(6) Paper running jam (error code E010)..................................................................6-33 (16) Fuse cut error (error codes C3EA,C3EB,C3EC,C3ED,,C3E2,C4C0) ................6-44
(6-1) Jam occurs immediately after the power is turned on...............................6-33 (16-1) Fuse cut error...........................................................................................6-44
(6-2) Jam occurs immediately after a paper is taken into printer.......................6-33 (17) Humidity sensor error (error code CE51)............................................................6-45
(6-3) Jam occurs in the middle of paper running path.......................................6-34 (18-1) Humidity sensor error...............................................................................6-45
(6-4) Jam occurs immediately after paper has reached the fuser.....................6-35
(18) Wiring diagram....................................................................................................6-46
(7) Paper unloading jam (error code E020)..............................................................6-35
(7-1) Paper unloading jam occurs immediately after the power is turned on. ................. 6-35
(7-2) Paper unloading jam occurs after a paper is taken into printer.................6-36
(7-3) Paper unloading jam occurs in the middle of paper running path. ...........6-37 Note! When replacing the PU board, read the EEPROM chip contents of the
old board first, and copy them to the new board upon completion of the
(8) Two-sided printing jam (error code: E580, E520, E110, E510, E570).................6-37
replacement. (Refer to section 4.3.1 Precautions when replacing the PU
(8-1) Two-sided printing jam occurs immediately after the power is turned on..6-37
board.)
(8-2) Two-sided printing jam occurs during taking in the paper
into Duplex unit.........................................................................................6-38
(8-3) Two-sided printing jam occurs in the process of reversing paper..............6-38
(8-4) Two-sided printing jam occurs during transporting paper
inside the Duplex unit................................................................................6-39
45387101TH Rev.1 6-14 /

6.5.4. (1) LCD display error Action to be taken

Check item Check work
Memo For the numbers from ① through after name of the respective connectors, at NG
refer to section 6.5.4 (19) "Wiring diagram". (1-1-3) Check the peripherals of the power supplies
(1-1) LCD does not display anything. rimary AC power

P Check the supplied voltage of the AC power Supply the AC
source that is source. power.
connected to the
Action to be taken printer.
at NG
5V power that is
Check for the 5V power supply at Replace the low
(1-1-1) Check supplied to the CU/ PU ⑦ :Pin-11,13 voltage power
PU board. CU ⑦ :Pin-1,2,3 supply.
CU board Replace CU
of the POWER connector of the CU/PU board.
board.
(1-1-4) Check that power supply circuit has no short-circuit.
(1-1-2) Check the system connection
5V power and 24V Check that power supply circuit has no short- Replace the part
Connection between Check if the cable from the low voltage power Re-connect the power that are circuit at the POWER connector ⑦ of the causing short-
the low voltage supply to the POWER connector ⑦ of the CU cable normally. supplied to the CU/ CU board. The follow voltage must appear circuit.
power supply unit board is normally connected or not. PU board. respectively.
and the CU board. Check if the connector is connected only in the PU ⑦
half-way or not, and check if the connector is Pin 1,2,3,4:24V
inserted in slanted angle or not. Pin 5,6,7,8:0VP
Pin 9,10:0VL
Cable assembly Check if the cable is half-open circuit. Replace the
connecting the low Check if sheath of the cable has not peeled off cable with the Pin 11,13:5V
voltage power supply or not. normal cable. CU ⑦
unit and the CU/PU Check if the cable assembly is defective such as Pin 1,2,3:5V
board. internal wires are disconnected or not. Note! Pin 4,5,6:0VL
Pin 10,11:0VP
Connection between Check if the cable is connected to the OPE Re-connect the Pin 12,13:24V
the CU board and connector of the CU board normally or not. cable normally.
If any voltage does not appear and short-circuit
Operator Panel Check if the connector is connected in the half- is detected, locate the source of the short-circuit
way only or not, and check if the connector is as follows:
inserted in a slanted angle or not. Disconnect the cables that are connected to the
CU board one cable after another until location
Connecting the Check if the cable has open circuit or not with Replace the of the short-circuit is found out.
CU board and the VOM. Check if sheath of the cable has not OPE unit
Operator Panel peeled off or not by visual inspection.
board
(1-2) Error messages related to Operator Panel are displayed.
Action to be taken
at NG
(1-2-1) Error message
Error message Check the error contents by referring to the Error Follow the
Message List. instruction.
45387101TH Rev.1 6-15 /

6.5.4. (2) Abnormal operations of printer after the power is turned on (2-2) Abnormal sound is heard.
(2-1) Any operation does not start at all.
Action to be taken
at NG
Action to be taken
at NG (2-2-1) Check loss of synchronization of motor (Driver error)
(2-1-1) Check the peripherals of the power supplies
Operating conditions Check if operations of the respective motors are Replace the PU
of the respective normal or not by using the self-diagnostic mode. board.
Primary AC power
Check the supplied voltage of the AC power Supply the AC motors Check if any load exists or not.
source that is source. power. "Buzzer" sound when an error occurs.
connected to the
printer.
Condition of the Check for normal wiring conditions of the Replace the
motor cable respective motors. motor cable.
5V power and 24V Check the power supply voltages at the POWER Replace the low Perform the visual check and measure resistance Re-connect the
power that are connector ⑦ of the CU/PU board. The follow voltage power at open circuit with VOM as follows. cable for normal
supplied to the CU/ voltage must appear respectively. supply. Remove the motor cable at the board end. conditions.
PU board. PU ⑦ Measure resistance between the respective pins
Pin 1,2,3,4:24V of the removed cable and FG with VOM.
Pin 5,6,7,8:0VP
(2-2-2) Check loss of synchronization of motor (Abnormal load of the consumable item)
Pin 9,10:0VL
Pin 11,13:5V Operating conditions Check if operations of the respective motors are Replace the
CU ⑦ of the respective normal or not by using the self-diagnostic mode. corresponding
motors Check if any load exists or not. consumable
Pin 1,2,3:5V "Buzzer" sound when an error occurs. item.
Pin 4,5,6:0VL If any attempt
Pin 10,11:0VP of using new
part as a trial
Pin 12,13:24V
is going to be
made, be sure to
(2-1-2) Check the system connection use the System
Maintenance
Connection condition
Check contents of (1-1). Follow the Menu FUSE
of Operator Panel Any operation of a printer will not start until the contents of (1-1). KEEP MODE.
Operator Panel is detected and is started of its
operation.
45387101TH Rev.1 6-16 /

Action to be taken (2-3) Bad odors are generated.

at NG
Action to be taken
(2-2-3) Check the jumping phenomena of gear tooth. (Abnormal load of the consumable item) at NG
Operating conditions Check if operations of the respective motors are Replace the (2-3-1) Locating the exact position of generating bad odor
of the respective normal or not by using the self-diagnostic mode. corresponding
motors Check if any load exists or not. consumable Fuser unit Remove the fuser unit and check the odor. Implement
"Buzz buzz" sound is generated when an error item. section (2-3-2).
occurs. If any attempt
of using new Low voltage power Remove the low voltage power supply unit and Replace the low
part as a trial supply unit check the odor. voltage power
is going to be supply unit
made, be sure to
use the System (2-3-2) Check conditions of the fuser unit
Maintenance
Menu FUSE Life count of fuser
Check the life count of the fuser unit by using the The fuser close
KEEP MODE. unit self-diagnostic mode. to the new fuser
unit smells some
Installation condition Check by visual inspection if the respective Replace an odors.
of each consumable consumable items are installed in their normal appropriate
item positions in which gears of the consumable items mechanical part Check that no Check that no foreign materials such as paper Remove the
engage accurately or not. as required, or foreign material are stuck inside of the fuser unit. foreign material.
adjust or repair exists in fuser unit.
(2-2-4) Check the wiring conditions of cables
Wiring conditions
Check if the cable contacts with the fan blade Correct the (2-4) Rise-up time is slow.
of the cables in because wiring conditions of the cables near fan wiring conditions
the vicinity of the is poor or not. of the cable. Action to be taken
respective cooling "Clap, clap" sound is generated when an error Check item Check work
at NG
fans occurs.
(2-4-1) Check the fuser unit
(2-2-5) Check installation condition of mechanical parts
Halogen lamp Check that 120V or 230V is shown on the label Replace the
Check the Remove the CU/PU board, and inspect the they are not
If on the rear of the fuser unit. fuser unit.
installation installation conditions of the partition plate by hooked on the (120V:ODA,230V:ODA/OEL)
conditions of the visual inspection. normal specified
partition plate under positions, correct
the CU/PU boards. them.
45387101TH Rev.1 6-17 /

(3) Paper Jams JAM location of occurrence outline chart
When paper jams occur or paper remains in the printer, "Paper Jam", or "Paper Remain"
is displayed on the operation panel. J7
(382:Exit)
A method to remove the paper is displayed, remove the paper in the printer according to J1
(370:Duplex
[Handling]. Reversal)
In addition, A method to remove paper is also described in the reference page at the right
table. J5(380:FEED)
J12(400:PAPER J9
J6 SIZE ERROR) (390:MISS FEED AT
EXIT sensor (381:TRANSPORT) FRONTFEEDER)
WR1 sensor
WR2 sensor
DUP-IN sensor
J3 IN2 sensor
J8 (372:Missfeed
(383:Duplex Entry) DUP-F sensor at Duplex) IN1 sensor
J10
(391:Tray1)
Message to be displayed Reference page J2 HOP sensor
(371:Duplex Input)
Open Cassette
Paper Remain J11
[Tray Name] (392:Tray2)
Page 6-19 2nd-IN
Open Cassette SENSOR
Paper Jam
[Tray Name]
Open Cover
Paper Remain Page 6-20 J14
Front Cover (393:Tray3)
Open Cover 3rd-IN
Paper Jam SENSOR
Front Cover
Page 6-21
Open Cover
Paper Remain
Front Cover
4th-IN
Open Cover SENSOR
Paper Jam
Top Cover Page 6-22
Open Cover Page 6-24
Paper Remain
Top Cover
Check Duplex Unit

Paper Remain
Page 6-26
Check Duplex Unit
Paper Jam
45387101TH Rev.1 6-18 /

(3) Return the tray to the printer.

Open Cassette Open Cassette
Paper Remain Paper Jam
[Tray Name] [Tray Name]
When the above messages are displayed.

Tray1 is applied here as an example.
(1) Pull the displayed tray.
(4) Insert your finger into the recess on the right side of the printer and pull the front
cover open lever to open the front cover forward.
Front cover
(2) Remove paper.
45387101TH Rev.1 6-19 /

If you cannot find the jammed paper

Open Cover
1. Open the rear cover by pulling the lock lever on the back side of the printer
Paper Remain
toward you.
Front Cover
Lock lever
When the above messages are displayed.
Rear cover
Front cover
2. Check for jammed paper inside the printer. If jammed paper remains, remove
it.
(2) Remove the jammed paper gently.

If an edge of jammed paper can be seen
3. Close the rear cover.
45387101TH Rev.1 6-20 /

(3) Remove the jammed paper gently.

390 637
Open Cover Open Cover If an edge of jammed paper can be seen
Paper Jam Paper Remain
Front Cover Front Cover
Remedy when the above messages are displayed

(1) If there is any paper on the MP Tray, open the paper set cover and take it out.
Paper set cover
If you cannot find the jammed paper
Front cover
(3) Close the front cover.

45387101TH Rev.1 6-21 /

(3) Remove ID unit and place it on new paper etc. on a flat surface.
381 368
Open Cover Open Cover
Top Cover Top Cover
ID unit
(4) Cover the removed ID unit with black paper so that it will not exposed to light.
Front cover
(2) Open the scanner and top cover.

(5) Pull out the jammed paper gently toward the inside of the printer (in the direction
Top cover
of the arrow) if an edge of jammed paper can be seen on the back side of the
registration guide.
45387101TH Rev.1 6-22 /

(6) Open the registration guide in the direction of the arrow. (9) Pull out the jammed paper gently while tilting the release levers (6) on the fuser unit
forward if an edge of jammed paper cannot be seen.
Registration guide
If an edge of jammed paper still remains inside the unit, pull out the jammed paper
gently toward the inside of the printer.
(7) Pull out the jammed paper gently in the direction of the arrow if an edge of jammed
paper can be seen on the front side. (10) Return the ID unit into the printer carefully.
(8) Pull out the jammed paper gently in the direction of the arrow if an edge of jammed
paper can be seen on the back side.
(11) Close the top cover.

Note! Cannot close the front cover securely if the top cover is not closed.
45387101TH Rev.1 6-23 /

(3) Remove ID unit and place it on new paper etc. on a flat surface.
382, 383, 385 639, 640
Open Cover Open Cover
Top Cover Top Cover ID unit
Front cover
(4) Cover the removed ID unit with black paper so that it will not exposed to light.
(2) Open the top cover. (5) Remove the jammed paper remaining inside of the unit.
Top cover
45387101TH Rev.1 6-24 /

(6) Hold the fuser unit handle and lift the fuser unit out of the printer. (8) Hold the fuser unit handle and return the fuser unit into its original position.
Possible to get burned. Fuser unit
Do not touch the fuser unit. It is hot.

Fuser unit
(9) Return the ID unit into the printer carefully.
ID unit
(7) Tilt the release lever on the fuser unit forward, and be sure to pull out the jammed
paper forward gently.
Release lever
(10) Close the top cover.

Note! Cannot close the front cover securely if the top cover is not closed.
45387101TH Rev.1 6-25 /

(3) Open the upper cover of the duplex unit and check for jammed paper in the duplex
Check Duplex Unit Check Duplex Unit
unit. If jammed paper remains, pull it out. Then, close the upper cover.
Paper Remain Paper Jam
Upper cover
Front cover
(4) Return the duplex unit to the printer.
(2) Pull out the duplex unit by holding the grips on its both sides.
Grip (blue)
Grip (blue)
Duplex unit
45387101TH Rev.1 6-26 /

Document Jam If the edge of the document can been seen under the paper guide, lift the paper
guide and then pull out the document.
In the Duplex Paper Path
(1) While opening the ADF cover, pull out the document from the duplex paper path.
paper guide
If the edge of the document cannot be seen in the ADF, lift the document tray
and then pull out the document.
Pull down the document tray.
Inside the ADF

document tray
(1) Remove any documents from the document tray.
(2) Open the ADF cover.
(3) Hold jammed document by the top edge, and gently pull it out.
(4) Close the ADF cover.
45387101TH Rev.1 6-27 /

6.5.4. (3) Paper feed jam (error code E130: 1st tray) (3-2) Jam occurs immediately after the paper feed is started. (1st tray)
(3-1) Jam occurs immediately after the power is turned on. (1st tray)
Action to be taken
at NG
Action to be taken
at NG (3-2-1) Check condition of the paper running path
(3-1-1) Check condition of the paper running path Paper running path Check if paper is jammed or not in the paper Remove the
of the front unit running path. jammed paper.
aper running path
P Open the front cover check if paper is not Remove the
of the front unit jammed in the paper running path. jammed paper. (3-2-2) Check condition of the mechanical parts
(3-1-2) Check condition of the mechanical parts Check the sensor Check if shape and movement of the sensor Replace the
levers of the paper levers have any abnormality or not. sensor with the
heck the sensor
C
Check if shape and movement of the sensor Replace the entrance sensor good sensor
levers of the paper levers have any abnormality or not. sensor lever with 1 and the paper lever.
entrance sensor the good sensor entrance sensor 2.
1 and the paper lever.
entrance sensor 2. Check the separator Check if any foreign materials such as paper Remove the
assemblies of the dust on the surface of the feed roller or of the foreign material.
(3-1-3) Check condition of electrical parts feed roller, the pickup roller or not.
pickup roller and the
Check the detection Confirm that the sensor signals are normally Replace either tray. Check if the feed roller or the pickup roller has Replace the
condition of the detected by using the Maintenance Menu the PU board worn out or not. separator
sensor signal. SWITCH SCAN function. or the front assemblies of the
sensor board feed roller, pickup
(RSF PCB) roller and tray.
or connection
cable. (3-2-3) Motor operation check
Check output signal

Check for the following signals at the FSNS Replace the Paper feed motor Confirm that the paper feed motor works Replace the PU
level of the paper connector of the PU board. front sensor normally by using the Motor & Clutch Test of the board or the
entrance sensor 1 board (RSF self-diagnostic mode. paper feed motor.
Pin-4: Paper entrance sensor 1
and that of the paper Pin-3: Paper entrance sensor 2 PCB)
entrance sensor 2. Paper feed motor emove the DCHOP connector ② of the PU
R Replace the PU
Confirm that the above signal levels change driver board.
board and check the DC-motor(Refer to section
when the sensor lever is operated.
7.1 Resistance check .)
Check the power Check the 5V power at the FSNS connector Replace the
voltages supplied of the front sensor board (RSF PCB). connection
to the front sensor Pin-1: 5V power supply cable.
board (RSF PCB) Pin-5: 0VL
45387101TH Rev.1 6-28 /

Action to be taken Action to be taken

Check item Check work Check item Check work
at NG at NG
(3-2-4) Check the system connection (3-2-6) Check the system connection
Paper feed motor Check the connection condition of the cable. Replace the Paper feed clutch
Check the connection condition of the cable. Replace the
drive cable Check if the connector is connected in the half- cable with the cable Check if the connector is connected in the half- cable with the
way only or not, and check if the connector good cable way only or not, and check if the connector good cable
is inserted in a slanted angle or not. Check that normalizes is inserted in a slanted angle or not. Check that normalizes
also that cables are assembled without any the connection also that cables are assembled without any the connection
abnormality. condition. abnormality. condition.
Paper feed motor Check that any cable is not pinched during Replace the Paper feed clutch Check that any cable is not pinched during Replace the
drive cable assembling of the printer. cable with the cable assembling of the printer. solenoid and re-
Remove the DCHOP connector ② of the PU good cable Remove the HOPCLT connector of the PU assemble the
board and check the DC-motor(Refer to section that normalizes board and check the followings at the cable side. printer correctly.
7.1 Resistance check .) the connection
Short circuit between pin-1 – FG
condition.
Remove the HOPCLT connector of the PU
Paper feed motor Remove the DCHOP connector ② of the PU Replace the board and check that approx. 240Ω can be
board and check that approx. 1 Ω or less can be paper feed motor. measured between pin-1 and pin-2.
measured across both ends of IP1.
(Refer to section 7.1 Resistance check .)
(3-2-5) Solenoid operation check
Paper feed clutch Confirm that the paper feed clutch or regist Replace the PU
clutch works normally by using the Motor & board, or replace
Clutch Test of the self-diagnostic mode. the paper feed
Remove the metal plate from the right side of a clutch or regist
printer so that the clutch becomes visible. Then, clutch.
check operation of the clutch.
45387101TH Rev.1 6-29 /

6.5.4. (4) Feed jam (error code E202) (4-2) Jam occurs immediately after the paper feed is started.
(4-1) Jam occurs immediately after the power is turned on.
Action to be taken
at NG
Action to be taken
(4-1-1) Check condition of the paper running path Paper running path Check if paper is jammed or not in the paper Remove the
of the front unit running path. jammed paper.
aper running path
P Open the front cover check if paper is not Remove the
of the front unit jammed in the paper running path. jammed paper. (4-2-2) Check condition of the mechanical parts
(4-1-2) Check condition of the mechanical parts Check the sensor Check if shape and movement of the sensor Replace the
levers of the paper levers have any abnormality or not. sensor with the
heck the sensor
C
Check if shape and movement of the sensor Replace the entrance sensor 1, good sensor
levers of the paper levers have any abnormality or not. sensor with the that of the paper lever.
entrance sensor 1, good sensor entrance sensor 2
that of the paper lever. and that of the WR
entrance sensor 2 sensor.
and that of the WR
sensor. (4-2-3) Motor operation check
(4-1-3) Check condition of electrical parts Paper feed motor Confirm that the paper feed motor works Replace the PU
normally by using the Motor & Clutch Test of the board, or replace
Check the detection Confirm that the sensor signals are normally Replace either self-diagnostic mode. the paper feed
condition of the detected by using the Maintenance Menu the PU board motor.
sensor signal. SWITCH SCAN function. or the front
sensor board Paper feed motor emove the DCHOP connector ② of the PU
R Replace the PU
(RSF PCB) driver board and check the DC-motor(Refer to section board.
or connection 7.1 Resistance check .)
cable.
Check the output

Check for the following signals at the FSNS Replace the
signal levels of the connector of the PU board. front sensor
paper entrance Pin-4: Paper entrance sensor 1 board (RSF
sensor 1, that of Pin-3: Paper entrance sensor 2 PCB)
the paper entrance Pin-2: WR sensor
sensor 2 and that of
the WR sensor. Confirm that the above signal levels change
Check the power Check the 5V power at the FSNS connector Replace the
45387101TH Rev.1 6-30 /

Action to be taken 6.5.4. (5) Paper feed jam (error code E120: Multipurpose tray)
at NG (5-1) Jam occurs immediately after the power is turned on. (Multipurpose tray)
Action to be taken
at NG
Paper feed motor Check the connection condition of the cable. Replace the
drive cable Check if the connector is connected in the half- cable with the (5-1-1) Check condition of the paper running path
way only or not, and check if the connector good cable
is inserted in a slanted angle or not. Check that normalizes
also that cables are assembled without any the connection aper running path
P
Check if paper is jammed or not in the paper Remove the
abnormality. condition. of the multipurpose running path. jammed paper.
tray
Paper feed motor Check that any cable is not pinched during Replace the
drive cable assembling of the printer. cable with the (5-1-2) Check condition of the mechanical parts
Remove the DCHOP connector ② of the PU good cable
that normalizes heck the sensor
C
Check if shape and movement of the sensor Replace the
the connection levers of the paper levers have any abnormality or not. sensor with the
condition. entrance sensor 2 good sensor
and the WR sensor. lever.
Paper feed motor Remove the DCHOP connector ② of the PU Replace the
board and check that approx. 1 Ω or less can be paper feed motor. (5-1-3) Check condition of electrical parts
measured across both ends of IP1.
(Refer to section 7.1 Resistance check .) Check the detection Confirm that the sensor signals are normally Replace either
condition of the detected by using the SWITCH SCAN function of the PU board
sensor signal. the self-diagnostic mode. or the front
sensor board
(RSF PCB)
or connection
cable.
Check the sensor

Check for the following signals at the FSNS Replace the
output signal level of connector of the PU board. front sensor
the paper entrance Pin-2: WR sensor board (RSF
sensor 2 and the Pin-3: Paper entrance sensor 2 PCB)
WR sensor.
Confirm that the above signal levels change
Check the power Check the 5V power at the FSNS connector ⑬ Replace the
45387101TH Rev.1 6-31 /

(5-2) Jam occurs immediately after paper feed is started. (Multipurpose tray) Action to be taken
at NG
Action to be taken
at NG (5-2-3) Motor operation check
(5-2-1) Check condition of the paper running path Paper feed motor Confirm that the paper feed motor works Replace the PU
normally by using the Motor & Clutch Test of the board, or replace
aper running path
P
Check if paper is jammed or not in the paper Remove the self-diagnostic mode. the paper feed
of the multipurpose running path. jammed paper. motor.
tray
Paper feed motor Remove the DCHOP connector ② of the PU Replace the PU
Sheet Receive of the
Confirm that the Sheet Receive has moved up Correct driver board.
multipurpose tray normally. installation of
Confirm that the support spindle and spring of the above parts
the Sheet Receive have been installed in the so that the
specified positions normally. Sheet Receive (5-2-4) Check the system connection
moves up to
the specified Paper feed motor
Check the connection condition of the cable. Replace the
position drive cable Check if the connector is connected in the half- cable with the
normally. way only or not, and check if the connector is good cable
inserted in a slanted angle or not. that normalizes
(5-2-2) Check condition of the mechanical parts Check also that cables are assembled without the connection
any abnormality. condition.
Check the sensor Check if shape and movement of the sensor Replace the
levers of the paper levers have any abnormality or not. sensor with the Paper feed motor Check that any cable is not pinched during Replace the
entrance sensor 2 good sensor drive cable assembling of the printer. cable with the
and the WR sensor. lever. Remove the DCHOP connector ② of the PU good cable
board and check the DC-motor(Refer to section that normalizes
7.1 Resistance check .) the connection
Planetary gear for Rotate the paper feed motor (FRONT MOTOR) Replace the
condition.
paper feed control using the Motor & Clutch Test of the self- planetary gear
diagnostic mode, and confirm that both of the box
two planetary gears rotate at the bottom position. Paper feed motor Remove the DCHOP connector ② of the PU Replace the
(The planetary gear box can be located because board and check that approx. 1 Ω or less can be paper feed
it is the white molded block that is located on the measured across both ends of IP1. motor.
right side when the front cover is opened.) (Refer to section 7.1 Resistance check .)
Front cover Confirm that the locks in the right and left of the Replace the font
front cover are locked normally. cover assembly
Check the feed roller Check if any foreign materials such as paper Remove the
and the pickup roller. dust on the surface of the feed roller or of the foreign material.
pickup roller or not.
Check if the feed roller has worn out or not. Replace the feed
roller.
45387101TH Rev.1 6-32 /

6.5.4. (6) Paper running jam (error code E010) (6-2) Jam occurs immediately after a paper is taken into printer.
(6-1) Jam occurs immediately after the power is turned on.
Action to be taken
at NG
Action to be taken
(6-1-1) Check condition of the running path. aper running path

P Remove the ID unit and check if paper is jammed Remove the
on the belt. or not in the paper running path. jammed paper.
Paper running path
of the front unit running path. jammed paper. (6-2-2) Check condition of the mechanical parts
(6-1-2) Check condition of the mechanical parts heck the sensor

C Check if shape and movement of the sensor Replace the
lever of the WR levers have any abnormality or not. sensor lever with
sensor. the good sensor
lever.
lever of the WR levers have any abnormality or not. sensor lever with
sensor. the good sensor (6-2-3) Motor operation check
lever.
Paper feed motor
Confirm that the paper feed motor, ID motor Replace the PU
(6-1-3) Check condition of electrical parts driver, ID motor work normally by using the Motor & Clutch Test board, or replace
of the self-diagnostic mode. the defective
Check the detection Confirm that the sensor signals are normally Replace either Check if any load exists or not. motor among
condition of the detected by using the SWITCH SCAN function of the PU board paper feed
sensor signal. the self-diagnostic mode. or the front motor, ID motor,
sensor board or replace the ID
(RSF PCB) unit.
or connection If any attempt
cable. of using new ID
unit as a trial
is going to be
Check the sensor Check for the following signals at the FSNS Replace the made, be sure to
lever of the WR connector of the PU board. front sensor use the System
sensor. Pin-2: WR sensor board (RSF Maintenance
PCB) Menu FUSE
Confirm that the above signal levels change KEEP MODE.
Paper feed motor Remove the DCHOP connector ② of the PU Replace the
Check the power
Check the 5V power at the front sensor board Replace the board and check that approx. 1 Ω or less can be paper feed motor
voltages supplied (RSF PCB). connection or PU board.
to the front sensor cable. measured across both ends of IP1.
Pin-1: 5V power supply
board (RSF PCB) (Refer to section 7.1 Resistance check .)
Pin-5: 0VL
45387101TH Rev.1 6-33 /

Action to be taken (6-3) Jam occurs in the middle of paper running path.
at NG
Action to be taken
(6-2-4) Check the system connection at NG
Paper feed motor Check the connection condition of the cables. Normalize the (6-3-1) Motor operation check
drive cable, ID motor PU board DCHOP connector ② , DCID connection
drive cable, fuser connector , DCHEAT connector . condition. Paper feed motor
Confirm that the paper feed motor, ID motor Replace the PU
motor drive cable Check if the connector is connected in the half- Replace the driver, ID motor work normally by using the Motor & Clutch Test board, or replace
way only or not, and check if the connector is cable with the of the self-diagnostic mode. the defective
inserted in a slanted angle or not. normal cable. Check if any load exists or not. motor among
Check also that cables are assembled without paper feed
any abnormality. motor, ID motor,
or replace the ID
Paper feed motor Check that any cable is not pinched during Replace the unit.
drive cable, ID motor assembling of the printer. cable with the If any attempt
drive cable Remove the DCHOP connector ② , DCID good cable of using new ID
connector ① of the PU board and check the DC- that normalizes unit or new belt
motor (Refer to section 7.1 Resistance check .) the connection unit as a trial
condition. is going to be
made, be sure to
use the System
Paper feed motor Remove the DCHOP connector ② of the PU board Replace paper
Maintenance
and check that approx. 1 Ω or less can be feed motor
Menu FUSE
measured across both ends of IP1. KEEP MODE.
Paper feed motor Remove the DCHOP connector ② of the PU Replace either
board and check that approx. 1 Ω or less can be paper feed
measured across both ends of IP1. motor, belt motor
or PU board.
45387101TH Rev.1 6-34 /

(6-4) Jam occurs immediately after paper has reached the fuser. 6.5.4. (7) Paper unloading jam (error code E020)
(7-1) Paper unloading jam occurs immediately after the power is turned on.
Action to be taken
at NG
Action to be taken
(6-4-1) Motor operation check at NG
(7-1-1) Check condition of the paper running path

Fuser motor
Confirm that the fuser motor works normally Replace the PU
by using the Motor & Clutch Test of the self- board.
diagnostic mode. Replace the fuser aper running path of
P Check if paper is jammed or not in the paper Remove the
Check if any load exists or not. motor. the paper unloading running path. jammed paper.
Replace the fuser unit
unit.
If any attempt of (7-1-2) Check condition of the mechanical parts
using new fuser
unit as a trial heck the sensor
C Check if shape and movement of the sensor Replace the
is going to be lever of the paper exit levers have any abnormality or not. sensor lever with
made, be sure to sensor. the good sensor
use the System lever.
Maintenance
Menu FUSE (7-1-3) Check condition of electrical parts
KEEP MODE.
Check the detection Confirm that the sensor signals are normally Replace the
(6-4-2) Temperature control of the roller rotation speed condition of the detected by using the SWITCH SCAN function of PU board or
sensor signal. the self-diagnostic mode. EXIT sensor or
Heat roller detected Check the detected temperature of the heat roller Replace fuser its cable or its
temperature using the self-diagnostic mode. Is abnormally unit, or the PU connection cable.
high temperature or abnormally temperature board.
detected? If any attempt of Check the output Check for the following signals at the RSNS Replace the EXIT
using new fuser signal level of the connector of the PU board. sensor.
unit as a trial EXIT sensor. Pin-2: EXIT sensor
is going to be
made, be sure to Confirm that the above signal levels change when
use the System the sensor lever is operated.
Maintenance
Menu FUSE Check the power Check the 5V power voltage at the RSNS Replace the
KEEP MODE. voltages supplied to connector of the EXIT sensor. connection cable.
the relay board. Pin-1: 5V power supply
(6-4-3) Check the installation condition of fuser unit Pin-3: 0VL
Fuser unit Check that the fuser unit is installed normally. Install the fuser
(Is it pushed in down to the bottom-most point?) unit correctly in
a printer.
45387101TH Rev.1 6-35 /


at NG at NG
(7-1-4) Check the system connection (7-2-2) Check condition of the mechanical parts
ignal cable for EXIT

S Check that FFC is normally inserted at the PU/ Normalize the ensor lever of the
S
Check if shape and movement of the sensor Replace the
sensor cable CU IF connector . connection paper exit sensor levers have any abnormality or not. sensor lever with
Check that the EXIT sensor are normally condition. the good sensor
lever.
connected.
(7-2-3) Motor operation check
Signal cable for EXIT Confirm that the cables are not pinched, sheathes Replace the
sensor cable are not peeled off, and they are assembled connecting cable
Fuser motor
Confirm that the fuser motor works normally Replace the PU
normally. and normalize
by using the Motor & Clutch Test of the self- board or fuser
the assembled
diagnostic mode. motor or fuser
condition.
Check if any load exists or not. unit.
If any attempt of
using new fuser
(7-2) Paper unloading jam occurs after a paper is taken into printer. unit as a trial
is going to be
Action to be taken made, be sure to
Check item Check work use the System
at NG
Maintenance
(7-2-1) Check condition of the paper running path Menu FUSE
KEEP MODE.
Face Up Stacker
Confirm that it is either fully opened or fully Eliminate any
Cover closed in-between (7-2-4) Check the system connection
condition of the
cover between Fuser motor drive Check the connection condition of the cables. Replace the
the fully open cable PU board DCHEAT connector , Check if the cable with the
position and fully connector is connected in the half-way only or good cable
closed position. not, and check if the connector is inserted in a that normalizes
slanted angle or not. Check also that cables are the connection
Duplex pull-in gate Confirm that the Duplex pull-in gate works Replace the assembled without any abnormality. condition.
normally by using the Motor & Clutch Test of the Duplex pull-
self-diagnostic mode. in gate or the Fuser motor Replace the
Is it set to the paper unloading side normally? Duplex solenoid fuser motor.
Rear cover
Check that the installation condition of the rear emove the rear
R
cover hampers smooth movement of a paper in panel and re-
the paper running path, or not. install it.
Paper running path Check that any mechanical load does not exist Correct the
of unloading unit that hampers the smooth movement of paper in portion that
the paper running path of the paper unloading becomes
unit, by the visual inspection. mechanical load.
Check if the paper unloading motor becomes
difficult to rotate or not.
45387101TH Rev.1 6-36 /

(7-3) Paper unloading jam occurs in the middle of paper running path. 6.5.4. (8) Two-sided printing jam (error code: E580, E520, E110, E570)
(8-1) Two-sided printing jam occurs immediately after the power is turned on.
Action to be taken
at NG
Action to be taken
(7-3-1) Motor operation check at NG
(8-1-1) Check condition of the paper running path

Fuser motor Confirm that the fuser motor works normally Replace the PU
by using the Motor & Clutch Test of the self- board or fuser
diagnostic mode. motor or fuser aper running path
P
Check if any load exists or not. unit. of the Duplex unit running path. jammed paper.
If any attempt of Open the front cover and check if any paper
using new fuser remains in the Duplex feeder or not.
unit as a trial Open the rear cover and check if any paper
is going to be remains in the paper reversing path or not.
made, be sure to Remove the Duplex unit. Check if any paper
use the System exists in the Duplex insertion slot or not. Open
Maintenance the cover of the Duplex paper running path and
Menu FUSE check if any paper remains inside of the Duplex
KEEP MODE. unit.
(8-1-2) Check condition of the mechanical parts
levers of the levers have any abnormality or not. Duplexunit.
respective sensors
of the Duplex unit.
(8-1-3) Check condition of electrical parts
Check the detection onfirm that the sensor signals are normally
C Replace the
condition of the detected by using the SWITCH SCAN function of Duplexunit.
sensor signal. the self-diagnostic mode.
For all sensors except the Dup-IN sensor, check
the detection condition of the respective sensor
in the two status: One is the status in which
paper remains inside the Duplex unit. The other
is the status in which paper is removed from the
Duplex unit.
45387101TH Rev.1 6-37 /

(8-2) Two-sided printing jam occurs during taking in the paper into Duplex unit. Action to be taken
at NG
Action to be taken
at NG (8-2-4) Motor operation check
(8-2-1) Solenoid operation check Duplex motor Confirm that the Duplex solenoid works normally Replace the
by using the Motor & Clutch Test of the self- Duplexunit.
Duplex solenoid Confirm that the Duplex solenoid works normally Replace the diagnostic mode.
by using the Motor & Clutch Test of the self- Duplexunit. Open the rear cover and check rotation of the
diagnostic mode. roller.
Separator DUP Check visually movement of the gate by using Replace the Duplex pull-in/ Check if the pull-in/reversing roller of the Duplex Replace the
(Paper unloading/ the Motor & Clutch Test of the self-diagnostic Duplexunit. reversing roller and unit contacts or not with the pinch roller of the Duplexunit.
DUP paper taking- mode. (EXIT SENSOR) its pinch roller cover side when the Duplex rear cover is closed.
in switching gate Check if movement is unsmooth or not, if amount (Does the pinch roller rotate when the roller is
located immediately of open/close is abnormal or not. rotating?)
after the fuser unit)
ON/OFF timing of While the cover is in the opened state, perform Replace the WR
the Duplex solenoid the test print and confirm if the timing to open sensor lever or (8-3) Two-sided printing jam occurs in the process of reversing paper.
the separator DUP is correct or not. solenoid.
Action to be taken
(8-2-2) Sensor lever operation check at NG
Dup-IN sensor lever Open the rear cover. Touch the Dup-IN sensor Replace the (8-3-1) Sensor lever operation check
lever to check if its movement is unsmooth or Duplexunit.
not. Dup-IN sensor lever Open the rear cover. Touch the Dup-IN sensor Replace the
lever to check if its movement is unsmooth or Duplexunit.
DUP-IN sensor Confirm that the sensor signals are normally Replace the not.
detected by using the SWITCH SCAN function of Duplexunit.
the self-diagnostic mode. DUP-IN sensor Confirm that the sensor signals are normally Replace the
detected by using the SWITCH SCAN function of Duplexunit.
(8-2-3) Check condition of the paper running path the self-diagnostic mode.
Paper inverting Check that any foreign materials such as paper Remove the (8-3-2) Motor operation check
transport path chip or blue do not exist that hampers the foreign material.
smooth movement of paper in the paper inverting Duplex motor Check if the paper reversing operation is started Replace the
transport path. or not by visual inspection when viewing through Duplexunit.
slit of the rear cover.
If the paper reversing operation is not started,
check if movement of the planetary gear inside
the Duplex unit is unsmooth or not.
45387101TH Rev.1 6-38 /

(8-4) Two-sided printing jam occurs during transporting paper inside the Duplex unit. 6.5.4. (9) Paper size error (error code E061, E062, E063, E064, E065)
(9-1) Jam occurs when paper end is located near the IN1 sensor.
Action to be taken
at NG
Action to be taken
(8-4-1) Sensor lever operation check at NG
(9-1-1) Check paper feed condition

Dup-R, Dup-F Remove the Duplex unit and check movement of Replace the
sensor lever the sensor lever. Duplexunit.
Multifeed of papers Open the front cover and check if multifeed of If the multifeed
papers occurs or not. occurs again
(8-4-2) Sensor check
after the
jammed paper
Check the detection Confirm that the sensor signals are normally Replace the is removed,
condition of the detected by using the SWITCH SCAN function of Duplexunit. replace the flap
sensor signal the self-diagnostic mode. of the tray in
For all sensors except the Dup-IN sensor, check use.
the detection condition of the respective sensor
in the two status: One is the status in which
Paper size Does the paper size specified for print match the Change the
paper remains inside the Duplex unit. The other
paper size of paper stuck in the tray. specified paper
is the status in which paper is removed from the
size or size of
Duplex unit.
paper inside the
tray.
(8-5) Paper is not supplied from the Duplex unit to the regist roller. Paper entrance Check if shape and movement of the sensor Replace the
sensor 1 levers have any abnormality or not. sensor lever with
Action to be taken the good sensor
Check item Check work lever.
at NG
(8-5-1) Clutch operation check
Duplex clutch Confirm that the Duplex clutch works normally Replace the
by using the Motor & Clutch Test of the self- Duplexunit.
diagnostic mode. Confirm it by listening to the
sound.
45387101TH Rev.1 6-39 /

6.5.4. (10) Fuser unit error (error C41A,C41B,C449,C446,C41C,C41D,C468,C466) Action to be taken

(10-1) Error occurs immediately after the power is turned on. at NG
(10-2-2) Temperature increase of fuser unit

Action to be taken
at NG Installation position heck if the upper thermistor is installed in the
C Replace the
of the upper far position from the specified position or not fuser unit.
(10-1-1) Thermistor is defective Note) thermistor causing detection of the lower temperature than If any attempt of
the actual temperature of fuser unit. using new fuser
Upper thermistor, Check the respective thermistors if they are Replace the Remove the heater cover, and check warpage of unit as a trial
lower thermistor, shorted or opened internally. fuser unit. sensor by visual inspection. is going to be
frame thermistor Check the resistance value at the connector pins If any attempt of made, be sure to
in the bottom of the fuser unit. using new fuser use the System
(Refer to section 7.1 Resistance check (fuser unit as a trial Maintenance
unit).) is going to be Menu FUSE
made, be sure to KEEP MODE.
use the System
Maintenance Installation position The lower thermister must be installed while Replace the
Menu FUSE of the lower contacting with the fuser unit. Check if the lower fuser unit.
KEEP MODE. thermistor thermister is installed in the far position from the If any attempt of
specified position or not causing detection of the using new fuser
Installed condition of Check if the fuser nit is pressed in until the Re-set the fuser lower temperature than the actual temperature of unit as a trial
fuser unit. connector in the bottom of the fuser unit is surely unit. fuser unit. is going to be
connected. made, be sure to
use the System
Note! Service calls C41B error and C41D error can occur when the printer Maintenance
Menu FUSE
temperature is below 0 . Turn on the power again after the printer temperature KEEP MODE.
has increased.
(10-2-3) AC power input to the halogen lamp
(10-2) Error occurs approx. 1 minute after the power is turned on. AC power voltage
Check if the AC voltage for heater is normally Replace the low
from the low voltage supplied or not. voltage power
power supply Power supply CN2 connector , between pin-1 supply.
Action to be taken and pin-2, and between pin-3 and pin-4.
at NG
Heater ON signal Check that the heater ON signal goes active at Replace the PU
(10-2-1) Temperature increase of fuser unit that is output from the warming up timing, or not. board.
Thermostat, halogen Heater of the fuser unit is controlled of its Replace the PU to the low voltage "L" active while ON.
lamp temperature. Check if the fuser unit gets hot or fuser unit. power supply Power connector of the PU board, between
not by touching it with hands. If any attempt of pin-14 and pin-16.
If the fuser unit temperature does not increase using new fuser
and remains cold, check that the resistance unit as a trial
between pin-pin of connector A and connector is going to be
B. (Refer to section 7.1 Resistance value (fuser made, be sure to
unit).) use the System
Maintenance
Menu FUSE
KEEP MODE.
45387101TH Rev.1 6-40 /

6.5.4. (11) Motor fan error (error code C0A2, C0A1, C0A5, C0A6)
(11-1) The low voltage power supply fan does not rotate immediately after the power is turned on.
Action to be taken
at NG
(11-1-1) Cable connection condition and wiring condition
Cable connection Check if the connectors are connected normally Correct the
condition and wiring or not. connection
condition of the Check if extra length of the cables does not condition of
low voltage power touch the fan blade or not. the connectors.
supply fan and those Correct the
of the fuser fan cable wiring
route. Replace
the fan.
(11-2) All fans of the printer do not rotate.
Action to be taken
at NG
(11-2-1) 24V power supply
PU board fuses
Check if the fuse F5 and F9 are not open-circuit Replace the PU
or not. board.
24V power that is Check the power supply voltages at the POWER Replace the low
supplied to the PU connector of the PU board. The follow voltage voltage power
board. must appear respectively. supply.
POWER connector ⑦
Pin 1,2,3,4:24V
Pin 5,6,7,8:0VP
45387101TH Rev.1 6-41 /

6.5.4. (12) Print speed is slow. (Performance is low.) 6.5.4. (14) LED head cannot be recognized. (error code CE82, CE83, CE84, CE85)
(12-1) Print speed decreases. (14-1) Service call CE82 to CE85 (LED HEAD Missing)

at NG at NG
(12-1-2) Media Weight setting (14-1-1) Check the system connection
Media Weight that is Check if the wrong Media Weight has been Correct the
Connecting condition Check the connecting condition of the FFC by Correct the
specified for the print specified or not. Media Weight.
at the PU board the visual inspection. connection
connector and at the to the normal
head connector. connecting
6.5.4. (13) Option unit cannot be recognized. condition.
(13-1) Option try unit cannot be recognized. Head FFC Remove the head FFC from the printer. Check Replace the
if any open-circuit or peeling-off of sheath has head FFC or the
Action to be taken occurred or not throughout the cable. PU board.
at NG
Conduction of the Check that 5V appears across the capacitor Replace the PU
(13-1-1) Option try board fuse on the PU CP8. (Refer to section 7.2.) board.
board. Check if the fuses F1 and F3 are not open-circuit
Option try unit Check if the option try unit of MB7xx specification Replace the or not.
is being used or not. option tray unit.
Check the system Check that the cable between the PU board Correct the
connection from option connector to the option tray board is connections.
the PU board to the normally connected.
option tray board
(GOH-12 PCB).
Square connector Check if any foreign material exists in the Remove the
connecting the connecting portion of the square connector. foreign material.
option tray unit to
the printer.
Square connector Is the terminals of the square connector Replace the

connecting the damaged? connector.
option tray unit to
the printer.
(13-1-3) Check the control signals.
Check the control Check the control signal that is output from the Replace the PU
signal that is output PU board option connector . board.
from the PU board to Pin-9: TXD (PU 2nd)
the option tray board
(GOH-12 PCB). Pin-10: RXD (2nd PU)
45387101TH Rev.1 6-42 /

6.5.4. (15) Toner cartridge cannot be recognized. (error code C3B3,C3A3,C393,C383) Note! Toner sensor operation check method using the SWITCH SCAN function of
(15-1) Error caused by the consumable items. the self-diagnostic mode.
(1) How to check operation of the toner sensor at the printer side.
Action to be taken
Check item Check work 1. Status change of the toner sensor can be checked from the Operator
at NG
Panel using the self-diagnostic mode. First, switch the display to the
(15-1-1) Consumable items installation condition Operator Panel display. For the method of switching the display to the
Operator Panel display, refer to section 4.2.1.3 Switch Scan Test
ID unit and toner Check that the ID unit is installed in the normal Correct the 2. Remove the ID unit and the toner cartridge (TC) from a printer. There is
cartridge position. Check that the lock lever of the toner installation to a window inside a printer opposing the ID side when viewed from the
cartridge is locked. the normal front of a printer. The toner sensor is located inside the window.
installation
condition. 3. Place a white paper 3 mm away from the sensor window. The white
paper should be placed in the manner of opposing the toner sensor.
4. When light is reflected by a white paper so that incident light falls on the
(15-2) Error caused by the toner sensor toner sensor, the Operator Panel display shows "L". When the paper is
moved so that any light is not reflected by the paper so that the incident
Action to be taken light does not reach the toner sensor, "H" is displayed on the Operator
Check item Check work Panel.
at NG
5. If the Operator Panel display toggles between "H" <-> "L" as a paper is
(15-2-1) Toner sensor condition flipped in front of the toner sensor, it indicates that the toner sensor and
the related system of the printer are working normally.
Toner sensor Is the receptor of the toner sensor stained? Wipe off the
stain from the Action to be taken at NG
toner sensor. • Clean surface of the toner sensor to remove the stains due to residual
toner and paper dust.
Toner sensor Confirm that the toner sensor works normally by Replace the
using the SWITCH SCAN function of the self- toner sensor • Check the connection condition of the FFC cable at the PU main
diagnostic mode. board, or the PU board (PU) and at the toner sensor board (97T).
Place a white paper in front of the toner sensor, board, or the • Perform the operation check again. If the situation is not improved and
and check if the SCAN state changes or not. FFC between remains unchanged, replace the PU main board (PU) or the toner
the toner sensor sensor board (97T).
board and the
PU board. (2) How to check operation of the toner sensor at the toner cartridge (TC) side
1. To the position where the toner sensor is confirmed to be operating
normally in the printer itself by the above paragraph (1), install the TC
and the ID unit to check operations by observing display on the Operator
Panel.
2. If the ID unit works normally, the display on the Operator Panel will
toggle between "H" <-> "L" in synchronism with movement of the silver
reflector plate that is located on the side of the ID.
Action to be taken at NG
• Check operation condition of the respective ID motors by using the
Motor & Clutch Test of the self-diagnostic mode.
• Clean surface of the silver reflector plate on the side of ID to remove
stains. (Stain due to toner or paper dust)
45387101TH Rev.1 6-43 /

(15-3) Error caused by the defective mechanism 6.5.4. (16) Fuse cut error (error codes C4C0)
(16-1) Fuse cut error
Action to be taken
at NG
Action to be taken
(15-3-1) Mechanical load applied to the ID unit at NG

ID unit
Check if a heavy mechanical load is being Replace the ID
applied to the ID unit due to breakage of the unit.
waster toner belt, or not. If any attempt Cable connecting
Check if the connector is connected in the half- Connect the
of using new ID the PU board and way only or not, and is inserted in a slanted angle Cable normally.
unit as a trial the Fuser. or not at the HEAT connector ④ of the PU board, Alternately,
is going to be and at the Fuser side. replace the
made, be sure to Cable.
use the System
Maintenance (16-1-2) Fuse cut circuit
Menu FUSE
KEEP MODE. PU board Upon completion of the system connection check, Replace the PU
turn off the power once and back on. The, check board.
(15-3-2) Motor operating condition if the error occurs or not.
ID motor Confirm that the respective ID motors work Replace the PU

normally or not by using the Motor & Clutch Test board or the ID
of the self-diagnostic mode. motor.
Check if any extra load exists or not.
45387101TH Rev.1 6-44 /

6.5.4. (17) Humidity sensor error (error code CE51) Action to be taken
(17-1) Humidity sensor error at NG
(17-1-2) Environment condition

Action to be taken
at NG
Sharp change Is the environment condition changed sharply Leave a printer
(17-1-1) Check the system connection of environment from a low temperature environment to a high for around one
condition environment condition within a short time? hour in the new
(Example is such a case that a printer is moved environment
Connection between
Check if the 6-conductor FFC is connected to Re-connect the
from storage condition of a cold area in winter to to get used
the PU board and the ENV connector of the PU board normally FFC normally.
an office environment.) to the new
Environment sensor or not.
environment.
Board 8TH Check if the 6-conductor FFC is connected to
After that, turn
the CN connector of the Board 8TH normally
on the power
or not.
again.
Check if the connector is connected in the half-
Before turn
way only or not, and check if the connector is
on the power,
inserted in a slanted angle or not.
touch the metal
panel of the
controller panel
and the metal
plate inside a
printer to feel
temperature
increase
inside a printer
with human
hands. After
confirmation
that the printer
temperature has
increased close
to the room
temperature,
turn on the
power again.
45387101TH Rev.1 6-45 /

6.5.4. (18) Wiring diagram

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㻿㻺㻿
㻲㻮
㻱㼚㼢㼕㼞㼛㼚㼙㼑㼚㼠㻵㼚㼘㼑㼠
㻹㼛㼠㼛㼞㻿㻺㻿㼀㻾㻭㼅㻞
㻴㻻㻼
㻤㻜㼙㼙㻢㻜㼙㼙㻤㼀㻴
㻯㻺㻝
㻯㼘㼡㼠㼏㼔㻞㼚㼐㻌㼀㻾㻭㼅㻌㻼㻯㻮㻟㼞㼐㻌㼀㻾㻭㼅㻌㻼㻯㻮㻠㼠㼔㻌㼀㻾㻭㼅㻌㻼㻯㻮
㻲㼡㼟㻌㻲㻭㻺㻵㻰㻝㻌㻲㻭㻺
㻭㻰㻲㻿㻭㻰㻲㻹㻲㻮㻿㻲㻮㻹㻯㻯㻵㻿
㻸㻯㻰㻵㻰㻌㼀㻭㻳
㻲㼞㼛㼚㼠
㻲㼡㼟㼑㼞㻼㻯㻮
㻻㻼㻱㼀㻾㻭㼅㻞
㻿㼁㻌㻼㻯㻮㼁㻿㻮㻾㻱㻳㻌
㻯㼘㼡㼠㼏㼔
㻯㼁㻵㻲㻼㻻㼃㻱㻾
㻲㻭㼄㻌㼁㼚㼕㼠
㻿㼜㼑㼍㼗㼑㼞
㼀㻾㻭㼅㻞㻌㼀㻾㻭㼅㻞㼀㻾㻭㼅㻞㼀㻾㻭㼅㻞㻌

㻿㼁㻵㻲㻿㼁㻼㻻㼃㻯㻻㻵㻺㻻㻼㻱㻴㻻㻿㼀㻲㻭㼄㻲㻭㼄㻼㻻㼃㻴㻻㻼㻼㻱㻵㻺㻿㻵㼆㻱
㻿㻺㻿㻿㻺㻿㻿㻺㻿㻿㻺㻿
㼀㻱㻸
㼁㻿㻮
㻸㻭㻺
㻯㼁㻌㻼㻯㻮
㻼㼁㻵㻲㻜
㻲㻭㼄
㻲㻭㼄
㻸㻵㻺㻱㻌㻼㻯㻮
㻴㻻㻿㼀
㼁㻿㻮
㻲㻭㼄㻌㻯㼛㼚㼠㼞㼛㼘㻌㻼㻯㻮
㻰㻵㻹㻹
㻴㻭㻺㻰
㼁㻿㻮
㼃㻸㻭㻺
⑦
㻿㻭㼀㻭㻴㻰㻰㼃㻸㻭㻺㻼㻻㼃㻱㻾
㼃㻸㻭㻺
㻴㻰㻰
㻭㼚㼠㼑㼚㼚㼍
45387101TH Rev.1 6-46 /

6.5.5 Troubleshooting the abnormal images

(1) Faded-out and blurred entirely. (Refer to Figure 6-2A.).......................................6-48
(1-1) Faded-out and blurred. .............................................................................6-48
(2) Stain on white print (Refer to Figure 6-2B.).........................................................6-49
(2-1) Stain on white print (Partial stain).............................................................6-49
(2-2) Stain on white print (overall stain).............................................................6-49
(3) White print (Refer to Figure 6-2C.)......................................................................6-50
(3-1) White print over entire page......................................................................6-50
(4) Black banding/black streaking in vertical direction..............................................6-51
(4-1) Thin vertical line (with color) (Refer to Figure 6-2D.)................................6-51 A Overall faded-out B Stain on white print C Entirely white
Blurred
(4-2) Thin vertical line (without color) (Refer to Figure 6-2F.)...........................6-51
(5) Periodic abnormality (Refer to Figure 6-2E.)......................................................6-51
(5-1) Periodic abnormality occurs in vertical direction ......................................6-51
(6) Solid black print...................................................................................................6-52
(6-1) Solid black printing over the whole page..................................................6-52
D Black banding/ E Periodic abnormality F White banding/

black streaking white streaking
in vertical direction in vertical direction
Note! When an attempt is going to be made to replace the PU board, read data
contents of the EEPROM chip from the old PU board beforehand, and copy
the data contents into the new board after the new PU board is installed. Figure 6-2
45387101TH Rev.1 6-47 /

6.5.5.(1) Faded-out and blurred entirely. (Refer to Figure 6-2A.) Action to be taken
(1-1) Faded-out and blurred. at NG
(1-1-5) ID unit installation condition

Action to be taken
at NG
ID unit DOWN ove the ID unit in and out with hand to confirm
M Check the
(1-1-1) Toner position (Defective that any abnormal mechanical load does not U-shaped
transfer) exist, and the ID unit can be moved down to the groove of the
DOWN position normally. If a piece of paper is side plate for
Remaining amount
Check if the message "Prepare toner Replace toner
inserted in between drum and belt, if top end of any abnormality.
of toner replacement." or "Replace the toner." appears or cartridge with
the paper can enter easily, it is NG (No Good). If repair is found
not. new one.
impossible,
replace the
Tape attached to Check to see that the tape attached to the toner ove the toner
M equipment.
the toner cartridge cartridge opening slot has been peeled off. cartridge lever to
opening slot CLOSE position
and remove tape
from opening slot.
(1-1-2) LED head
Lens of the LED

Check if surface of the lens of the LED head is Clean the lens
head stained or not by toner and paper dust. with soft tissue
paper.
Mounting condition Check that the LED head is mounted on the LED Correct for
of LED head head holder correctly. Check that the right and normal condition.
left tension springs are normally installed.
(1-1-3) Print media
Media type Check to see that the print media which is used Use the normal
for printing is not a specially thick media paper.
(1-1-4) High voltage terminal
ID unit terminal ICheck that the high voltage terminal of the ID IReplace the ID
unit is contacting with the Contact Assembly unit or correct
normally by visual inspection. (Refer to Figure the high voltage
6-3.) terminal.
If any attempt
of using new ID
unit as a trial
is going to be
made, be sure to
use the System
Maintenance
Menu FUSE
KEEP MODE.
45387101TH Rev.1 6-48 /

6.5.5.(2) Stain on white print (Refer to Figure 6-2B.) (2-2) Stain on white print (overall stain)
(2-1) Stain on white print (Partial stain)
Action to be taken
at NG
Action to be taken
at NG (2-2-1) Print media
(2-1-1) ID unit
Type of print media
Check to see that the print media which is used Use the normal
for printing is not a specially thin media. paper.
Exposure of drum to Is the drum left in a circumstance in which drum Replace the ID
light surface is exposed to direct light for a long time? unit. (2-2-2) High voltage terminal
If any attempt
of using new ID ID unit terminal Check that the high voltage terminal of the ID Replace the ID
unit as a trial unit is contacting with the Contact Assembly unit or correct
is going to be normally by visual inspection. (Refer to Figure the high voltage
made, be sure to 6-3.) terminal.
use the System If any attempt
Maintenance of using new ID
Menu FUSE unit as a trial
KEEP MODE. is going to be
made, be sure to
Leakage of toner Does toner leak out from either ID unit or from Replace the ID use the System
toner cartridge? unit or toner Maintenance
cartridge. Menu FUSE
If any attempt KEEP MODE.
of using new ID
unit as a trial
is going to be
made, be sure to
use the System
Maintenance
Menu FUSE
KEEP MODE.
(2-1-2) Fuser unit
Offset toner of the Check if the offset toner of the previous printing Repeat blind
fuser unit is left adhered on the fuser unit or not, by visual printing using
inspection. unwanted media
until offset toner
is created on print
media. Alternately
replace the
fuser unit. If any
attempt of using
new fuser unit as
a trial is going to
be made, be sure
to use the System
Maintenance
Menu FUSE
KEEP MODE.
45387101TH Rev.1 6-49 /

6.5.5.(3) White print (Refer to Figure 6-2C.) Action to be taken

(3-1) White print over entire page at NG
(3-1-3) High voltage terminal

Action to be taken
at NG
ID unit terminal Check that the high voltage terminal of the ID Replace the ID
(3-1-1) Toner condition unit is contacting with the Contact Assembly unit or correct
normally by visual inspection. (Refer to Figure the high voltage
6-3.) terminal.
Remaining amount Confirm that sufficient amount of toner remains Replace the
If any attempt
of toner inside the toner cartridge. toner cartridge.
of using new ID
unit as a trial
(3-1-2) Exposure condition to light is going to be
made, be sure to
LED head Confirm that the LED head is positioned in the Correct the use the System
normal position where the LED head opposes installation Maintenance
again the drum when the cover is closed. Check condition of the Menu FUSE
that no obstacle exists in front of the LED head, LED head. KEEP MODE.
that hampers light emission from the illuminating
surface of the LED head.
Connecting condition Check that the LED head is normally connected. Replace the
of the LED head LED head.
Drum shaft Check that the drum shaft keeps contacting with Replace the ID
the right and left side plates normally. unit.
If any attempt
of using new ID
unit as a trial
is going to be
made, be sure to
use the System
Maintenance
Menu FUSE
KEEP MODE.
F8,F9 fuse on the Measure resistance of F8,F9. Replace the PU

PU board 1 ohm or less: Normal board
Higher than 1 ohm: NG
45387101TH Rev.1 6-50 /

6.5.5.(4) Black banding/black streaking in vertical direction 6.5.5.(5) Periodic abnormality (Refer to Figure 6-2E.)
(4-1) Thin vertical line (with color) (Refer to Figure 6-2D.) (5-1) Periodic abnormality occurs in vertical direction

at NG at NG
(4-1-1) ID unit condition (5-1-1) Cycle
Filming of the ID unit Is print attempted without toner? Replace toner Image drum Check that the cycle is 94.3 mm. Replace the ID
cartridge with unit
new one. If
replacement Developing roller Check that the cycle is 39.7 mm. Replace the ID
does not solve unit
the problem,
replace the Toner feed roller Check that the cycle is 66.6 mm or 72.8mm. Replace the ID
ID unit. If any unit
attempt of using
new ID unit as Charge roller Check that the cycle is 37.7 mm. Replace the ID
a trial is going unit
to be made,
be sure to use
Heat roller Check that the cycle is 90.3mm. Replace the
the System
fuser unit.
Maintenance
Menu FUSE
KEEP MODE. Fuser belt Check that the cycle is 94.3 mm. Replace the
fuser unit.
Transfer roller Check that the cycle is 51.5 mm. Replace the
(4-2) Thin vertical line (without color) (Refer to Figure 6-2F.) Transfer Roller.
Action to be taken If any attempt

at NG of using new
consumable
(4-2-1) LED head condition item as a trial
is going to be
LED head any foreign material attached on the light
Is Remove the made, be sure to
emitting surface of the cell fox lens of the LED foreign material. use the System
head? Maintenance
Menu FUSE
(4-2-2) Condition of paper running path KEEP MODE.
Paper running path Check that any burr that may scatter the un- Remove the
fused toner on the paper running path does not burr.
exist.
45387101TH Rev.1 6-51 /

6.5.5.(6) Solid black printing

(6-1) Solid black printing over the whole page
Action to be taken
at NG
(6-1-1) High voltage contacting condition
CH terminal Check that the terminal coming from the printer Replace the
body contacts with the high voltage terminal that terminal of
is located on the left side of the ID unit when printer side.
viewed from the top by visual inspection.
CH terminal Check that the high voltage terminal keeps the Correct the
normal contacting condition on the high voltage installation
board. Open the left cover and remove the high condition of
voltage board. Then, check that the terminal the terminal
is not installed in the abnormal installation to the normal
condition. condition.
ID unit terminal Check that the high voltage terminal of the ID Replace the ID
unit is contacting with the Contact Assembly unit or replace
normally by visual inspection. (Refer to Figure the high voltage Charge roller
6-3.) board or correct
the high voltage Ground
terminal.
If any attempt Developer roller
of using new ID
unit as a trial
is going to be
Toner feed roller
made, be sure to
use the System
Maintenance
Menu FUSE Figure 6-3
KEEP MODE.
(6-1-2) High voltage output condition
CH output If high voltage probe is available as a Replace the high

maintenance tool, open the left cover, and check voltage board.
the CH output with the high voltage probe from
the soldering side of the high voltage board.
(The high voltage probe is not an ordinary
maintenance tool.)
45387101TH Rev.1 6-52 /

6.6 Fuse check

If the following error is issued, check the corresponding fuse of the PU/SU control board
Error Description
and high voltage power supply board. Fuse Insert Point Resistance
Name
(Refer to Table 6-6.) When booting After boot up
Table 6-6 Fuse error F1 No error ADF not work, Flatbed ADF motor +24V
scanner works normally
Error Description
Fuse Insert Point Resistance F2 Attention lamp Scanner,copy,printer not Flatbed
Name turns on. work motor,Clutch,solenoid
When booting After boot up
SU 3 beeps sound. Less than
F1 It remains the boot Scanner,copy,printer not Duplex, 2nd/3rd/4th board Booting looks 1Ω
screen work tray, sensor +5V
normally, but it does
not work.
F2 It repeats boot start Scanner,copy,printer not 3.3V DC power
work
F3 It remains the boot ↑ SU Controller
screen.
F3 No error Scanner works normally. LED Head +5V
printer:miss-print(white
paper)
F4 S/C:CE85 Scanner,copy,printer not LED Head +3.3V

work
F5 No error, Boot Scanner,copy,printer not Clutch, Motor

normaly work +24V
PU F6 No error Scanner,copy,printer not Duplex Less than
board work +24V 1Ω
F7 No error. Scanner,copy,printer not 2nd/3rd/4th tray

LCD displays work +24V
warimng Up.
F9 S/C:C0A1, C0A2, Scanner,copy,printer not Interlock,Power fan,

C0A5 work Fuser fan, ID fan +24V
F10 S/C:C4C0 Scanner,copy,printer not Fuse cut

work +24V
F11 No error Scanner ,copy,printer Stapler +24V

works normally
F12 No error Scanner ,copy,printer Coin-Box

works normally +24V
45387101TH Rev.1 6-53 /

6.7 Paper cassette switches versus Paper size correspondence table
Dial display size Bit No.

TRAY1~4 LCF 1 2 3 4
Cassette: none Cassette: none H H H H
Not Used Legal 13.5" H L H L
A5 Not Used H L H H
Not Used Legal 13" L L L H
Not Used Blank L L L L
Not Used Letter L L H L
Not Used Not Used L L L L
A4 A4 H H L L
Not Used Not Used L H L L
Not Used Legal 14" L H H L
Legal 13",13.5",14" Not Used H H H L
Not used Not Used L L H H
Not used Not Used L H L H
B5 Not Used H H L H
Executive Not Used H L L H
Not used Not Used L H H H
Letter Not Used H L L L
* When switch is pressed: Low
45387101TH Rev.1 6-54 /

7. Connection diagrams
7.1 Resistance value check................................................................7-2
7.2 Parts location................................................................................7-5
7.1 Resistance value check
Unit Electrical circuit diagram, connection Part outside view Resistance value
ID motor Across both ends of IP2: 1Ω or less
IP2
Fuser unit motor Across both ends of IP2: 1Ω or less
IP2
45387101TH Rev.1 7-2 /

Unit Electrical circuit diagram, connection Part outside view Resistance value
Feed motor Across both ends of IP1: 1Ω or less
IP1
COLOR OF PHR-6 PHR-6 COLOR OF

LEAD PIN No. PIN No. LEAD
1 4
Between pin-1 and pin-3: 3.2Ω
Duplex motor RED
(A) (B)
YELLOW
3 6
Between pin-4 and pin-6: 3.2Ω
BLUE WHITE
(A) (B)
M
2nd / 3rd tray 2 Between pin-1 and pin-2: 2.8Ω
feed motor Between pin-3 and pin-4: 2.8Ω

3
45387101TH Rev.1 7-3 /

Electrical circuit diagram,

Unit Part outside view Resistance value
connection
Thermostat Upper (Plate heater)
800W
1
Lower
3 (Halogen heater)
Upper
400W
09P-RWZV-K4GG-P4
CZHR-05V-S
Between pins -A5 and -A4: Approx. 80.58kΩ to 5338kΩ (0 to 93°C)
Upper 1 A5
Thermistor 2 A4 Between pins -A3 and -A2: Approx. 104.5kΩ to 806.5kΩ (0 to 43°C)
(PM9S-342)
3 A3
Fuser unit Compensation Between pins -B4 and -B3: Approx. 104.5kΩ to 806.5kΩ (0 to 43°C)
Thermistor 4 A2
(PT3-312) 5 A1 Between pins -B2 and -B1: Open
09P-RWZV-K4GG-P4
CZHR-04V-S
Upper Side B4
5pin(A5)
Thermistor 1 1 2
(PT7S-312) B3
2
B2
Fuse 3
B1
4
4 3 4pin(B4)
09P-RWZV-K4GG-P4
45387101TH Rev.1 7-4 /

7.2 Parts location

(1) CU PCB
Component side Soldering side
45387101TH Rev.1 7-5 /

(2) PU PCB
Component side Soldering side
45097099 3 3 FIN 452962 Board-8PU ID2FAN
TONER
3 1 R284
8PU 9 1 R283 3 1
C517
DCID
TAGZA1 TAGZA2
3 1
C131
5 1
C132
Q33 RM23
R697
C116
C117
Q29
D504
R699
C104
R696
R254
9
24 17 R695
C102 IC18 R558
25 16 R524
Q26
R694
1
F5
32 9
Q22 Q23 Q24 RM19 RM20
1
DUPFSNS
1 8
1
1
3
D15
D14
RSNS
24
R692
1 R691
1
REGCLT
F3
11
R671
R680
C630
R673
R672
F4 RM525
4
A K AA IC506
AP
CP8
R666 R665
R656
34 34 R661
1
R653
R647
FSNS
R648
R641
5
HOPCLT
21
R639
R638 R707 R636
R635
20 20
R523
R628
R626
R629
R631
34
C584
1
CE1ZA2
R619
C567
1
PEHOP
C549
R120
R609
R608
R607
10
10 R617 R618
DUP
R613
6
1 1
8
1
1
A CE1 AP RM518 R584

C537
R567
DCHOP
R566
C535
R565
R564
R563
R562
PSIZE
C532
R557
R556
R555
R546
R545
RM505
RM502 RM503 RM504
R554
R553
5
9
C529
R38
A R
R551
R549
R550
R539
C509 C531
D502
9
1
C528
R525
C510
R540
C505 C502
C524
C525
C527 C526
1
1
R510
R522
R507
A R C522
1 10
C135
OPTION
C520
R538
R861
1
C648
WR2SNS
C507
C508
R752
R753
R754
C512
C519
C518
1
6 R512
IC505
20
R528 C521 R503
1
R511 RM501
R508 R502
3
6 1 10 R517 R509
12 1115 R518 IC502
3
C645 IC504 R536

12
C501 C503
Q510
D505
21
1 3 Q509 C533
1 D506
R521
21
Q44
D20
15
1 Q503
MPTCLT 1 10 19
20
1 19 2 45097099 3 3 Q502 Q501
R501
2 20
45387101TH Rev.1 7-6 /

(3) TC Tag contact PCB (6) Second Tray Control PCB
99G 12
CN1
45177599
2 1
2 2
Component side
CN2
CN3 12 JP28 JP29 JP30 JP31
SNS12
6 1 7 1 5 1
SNS03 PSZ
JP23
JP24
JP26
JP20
1
JP32
MOTOR
JP19
Board-GOH CP2
4
JP21
JP16
JP18
13
12
JP17
JP12
JP15
44605899 3 3
JP13
JP14
JP11
(4) ID Tag contact PCB GOH
MAIN2
12
MAIN1
CL1
JP10
JP9
CP1
JP7
99G 12
CN1
JP4
JP5
45177599
1
CL2
2 1 JP3
2 2
JP8
JP2 1 3
CN3
D1
Soldering side
R593
R594
R589
R588
R591
R590
R601
(5) Toner SNS
Q504
C529
R600
C531
R581
R599
R577
R830
R576
C530
R578
C528
C527
R575
D511
D513
ZA1
C535
C534
C533
C532
R585
R584
R583
R582
TR502
R835
IC502
C523
C524
R832
D514
C540
D512
C541
R547
33 32
R545
R825
R544
R602
C518
SNS
C519
R542
C537
C520
48 17
R543
R546
K E
R535
IC
50
A C
3
49 16
C513
44413799 1
1
97T
64 1
F501
R802
R507
1 3
D516
R801
R838
R518
R506
R527
R501
C502
FET501
CN 44605899 3 3
45387101TH Rev.1 7-7 /

(7) SU PCB
Soldering side
Component side
C110
CUIF
1 44973499 3 3
11
3
24
C105
R376
R377
R354
R358
R355
R356
R357
R353
C94
C93
C86
1
C87
2
C83 C84 C704 C703
F3
C77
C78
F1
F2
R375
C67
C68
R374 C702 C701
C69
IC21
C700 C699
IC20
R321 R322 R323 R324
10
9
R317 R318 R319 R320 C698 C697
R313 R314 R315 R316
R309 R310 R311 R312 C696 C695
R302 R303 R304 R305
R295 R296 R297 R298 TEST79 TEST80 TEST81
R662
R291 R292 R293 R294 TEST76 TEST77 TEST78 C694 C693
R287 R288 R289 R290 C692 C691
D503 D502 D501

IC18
C60
1 8 1 4
C735
C734
1
R651
R652
C674
48 33 3 2
1
C684
R657
64 1 7 6
R641
49 32 BF511
R642
C683 11 10
65 256 C682
15 14
C667
C751
BF510
C663 18
19
C640
C758
C677
C757
R625 C676 22
R619 R622 C675 23
64 17 C655
C656
CCIS
1 16 R611 R615 RM512 29 30

33
R598
R597
R599
R600
R612
C658
C657
C646 C750
C748 C645
C746 26 28 27 C644
34 37
RM511 C671 C642
C613 C641
C634
C643
IC502 C744
R581
C717
R583
R582
50
C637 C635 48 38
C740
C741
50
C742
C648
C612
C623
BF516
C743
C713
C711
C712
C724
128 193 IC501 R564 47
R563 C737
129 IC13 192
CP6
C49
CP5
C611
C651
C659
R556
R558
R557
C43
R664
TEST506
C602
C603
R55
TEST501
C600
C601
C32 TEST508 TEST507
C33
C598
TEST504 TEST503
A IC9 L TEST502 TEST505
1 10 20 26 9 9
C596
R545
C599
C594
A A
L3
R536
R537
1 1
IC7 C591
C595
A L C587
IC8
R533
K
C28
C26
R530
R532
R529
C536 R525
C22
C21
C527
C528
Y A IC3 L
RS232C
9 9
L1
C523
C14 C522
AF AF C512
1
C518
C11
C10
R26 1 20 26 1 1
10
450407
IC1
A L
R504
R503
R501
C12
R502
44973499 3 C501
C503
C502
C7
3 C1 C3
C5 C6
C2
7SU Board-7SU C4
45387101TH Rev.1 7-8 /

(8) SU connection PCB (10) Low-voltage Power Supply PCB
JAM
MOTIF
8 1 3 1 11 1
CL2 PM
JP1 SNSIF
JP2
21 4 1 REG
3 1 3 1
SOL
COV2
SCN
CL1
3 1
1 REV
21 HOP
3 1
SETCOV
4 1
6 1
44997899 2 2 7RL
(9) Environment SNS

C4
R9
8TH
6
IC1
TMP
1
1
HUM
R1
45361799 1
R2
45387101TH Rev.1 7-9 /

7-10 / 45387101TH Rev.1
JP40
JP45
JP42
S
R665
JP52
JP51
C534
R569 JP57
CN5
1 5
JP34
JP54
JP56
JP58
P
Q5
D521 R622
Q6
R621
R623
C550
99H
JP41
4 1
JP3
JP22
JP37
JP27
JP55 1
R637 R642 R655 R660 R664
JP35
4
T3
T4
CP2
JP14
JP59
5
6 5
JP17
C557 R671 6
2
1
JP46 C12
D13
R629 C6
D12
JP29
C11
JP30
C7
CN1
D1
JP31
JP44
CAUTION
14
JP43
JP12
JP4
JP16
JP48
JP36
45075399
15
5
HIGH VOLTAGE
1
CP3
JP5
D6
JP23
R634 JP9
2 2
T5
C1
C13
Q2
C4
S8
S7
JP18
P
6
R667
R611
Green
R617
CP4
SOLDER
D520
JP21
SB
JP6 C2
1
5
C547 JP19
R610
S6
S5
T6
Q3
D5
D11
JP1
JP24
6
D519 R676
D522
4
R605
JP49 C9
R647 JP50
R613
C545 R612 R658 JP7
DB
C508
CP5
D2
R657 JP2 R1
R516 JP47
R638
7
C507 C511
R580
5
R600 R666 R669
R579
450989
R648
S4
S3
R574 Q516 D7
R641
IC507
C513
Q1
JP8
R570
C505 F501 D8
T2
1
52
C14
D9
40
JP32
13
Board-99H
S9
S10
JP33
CH
45075399
6
39
14
R675 JP26
R663
27
26
R674 JP53
OUTPUT
C569
C568 JP20
C10
2 2
5
1
R662 D10
R668
CN4
3
JP15
JP39
D524 S12
Q4
JP28
T1
C5
S11
S
JP13
RETURN
C8
C528
1 3 1 3
4
CN2 CN3
P
D4
Soldering side Component side
(11) High-voltage Power Supply PCB

MB760 MB770 MPS5502 Maintenance Manual Rev 1

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MB760 MB770 MPS5502 Maintenance Manual Rev 1

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Copyright © 2013 by Oki Data. All Rights Reserved

4.2.1 Self-diagnostic mode...................................................................................4-3 6.5 Troubleshooting method ...................................................................................6-3

4.2.1.1 Operation panel...................................................................................4-3 6.5.1 Error code list..............................................................................................6-3

1.1 System configuration

DUP IN1 IN2 WR1

Tray1 ID Fuser DUPF

Cover open MPT

TRAY2 TRAY2 TRAY2 TRAY2

45387101TH Rev.1 1-2 /

1.2 The configuration of printer

The Configuration of the MFP is shown in Fig 1-2.

45387101TH Rev.1 1-3 /

1.3 Options Parts

(1) Optional tray (second tray / third tray /fourth tray*)

(3) Caster Stand

45387101TH Rev.1 1-4 /

Fundamental specifications Category Item MB760 MB770

45387101TH Rev.1 1-5 /

Printer section specifications Category Item MPS5502 / ES7170

First print time (A4) 5sec Consumable 30,000 pages

From Power save Less than 19 sec

Life Maximum Monthly Print Maximum 280,000 pages/month

45387101TH Rev.1 1-6 /

Category Item MB760 MB770 Category Item MB760 MB770

45387101TH Rev.1 1-7 /

Scanner section specifications Network specifications

ADF Max:8.5"x14" (215.9x355.6mm)

45387101TH Rev.1 1-8 /

45387101TH Rev.1 1-9 /

Fax specifications Category Item MB760 MB770

Dual Access Yes Rotation RX No

ECM Yes Fax Forwarding (FAX Yes

45387101TH Rev.1 1-10 /

Category Item MB760 MB770 Category Item MB760 MB770

45387101TH Rev.1 1-11 /

Internet Fax Category Item MB760 MB770

45387101TH Rev.1 1-12 /

1.5 Interface specifications

1.5.1.1 General of USB interface (Less than 2m is recommended)

(2) Transmission mode

UBB-4R-D14C-4D(LF)(SN)(JST Mfg. Co.,Ltd) or equivalent

Connector pins array

• Cable side: B plug(male)

45387101TH Rev.1 1-13 /

1.5.2 Specifications of network interface (2) Cable

IEEE802.1X: EAP-TLS, PEAP 2 TRD-(0) ↑ Data0 (-) transmission and reception

Connector pins array

45387101TH Rev.1 1-14 /

1.5.3 Telephone Line interface Specification 1.5.4 USB Host interface

1.5.4.2 USB Host interface Connector

1.5.3.3 Telephone Line interface signal

B4 TCP 4 GND Single ground (black)

B5 Unspecified Shell Shield

TCP:Teminal Connection Point

45387101TH Rev.1 1-15 /

1.5.5 Specification of ACC interface 4) Connecting device

Signal name Function

3) Connector pin arrengement

45387101TH Rev.1 1-16 /

2.1 Notes and precautions

3.2　Method of component replacement