Marketing: Creating Customer Value and Engagement
Marketing: Creating Customer Value and Engagement
Marketing: Creating Customer Value and Engagement
Chapter#1
Creating Customer Value and Engagement
What is marketing?
Marketing is not the selling of goods it is a process of getting a love with your customers
and getting back love from your customers. In others words we can say the we love our
customers and they love back.
Marketing is a process through which we create value for the customers we deliver that
value to the customers and capture value from customers in return.
Def
“Marketing is a process by which companies create value for customers and build
strong customer relationships in order to capture value from customers in return.”
The marketing process: