Practice Test 1

You will have one hour and 15 minutes to complete Parts v. VI. and VII of the exam.

SECTION 2-READING COMPREHENSION

In the Reading Comprehension Section, you will read a variety of texts and answer different types of questions.
The Reading Comprehension Section will last 75 minutes. There are three parts, and directions are given for
each part. You are encouraged to answer as many questions as possible within the allotted time. Mark your
answers on the separate answer sheet. Do no write them in the test book.

PARTY: INCOMPLETE SENTENCES

Directions: A word or phrase is missing in the following sentences. Four answer choices are given below each of
the sentences. Choose the best answer to complete the sentence. Then mark the letter on your answer sheet.

101. Mr Griffin is well known for saying 104. Mr. Masuyama has excelled in his new posi-
_ _ _ _ comes to his mind. tion as senior account executive;,_ _ __
he deserves a raise.
A. anything
B. everyone A. yet
c. whatever B. or
D. anymore C. although
D. thus
102. All visitors must be _ _ _ _ by a security
officer while they are on-site. 105. Though Mr. Ramirez is not a citizen of the
United States, he has had to pay U.S. income
A. detected
taxes _ _ __
B. accompanied
C. revised
A. moreover
D. arrested
B. anyway
c. anyhow
103. The factory shuts down every August for D. since

106. Suzko Industries has hired additional inspec-

A. maintenance
tors to ensure that the highest production
B. maintain quality is _ _ __ ,
c. maintained
A. achieve
D. maintainer
B. achiever
c. achievement
D. achieved

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Part Five: Practice Tests

107. For questions concerning any of the policies 112. The directors will go the street
in this handbook, please consult _ _ __ to the main office to meet the department
the head of your department. managers.
A. at A. across
B. with B. by
c. about C. of
D. for D. against

108. During the seminar, Ms. Williams taught 113. As economic links between the two regions
____ how to calculate the annual return ____ , the flexibility of the international
on an investment. banking sector will be tested.
A. they A. strong
B. their B. strength
c. them c. strengthen
D. themselves D. stronger

109. Customers have three weeks _ _ __ 114. Please send the ____ documents instead
report a credit dispute. of photocopies.
A. to A. original
B. until B. originate
C. before c. origin
D. so D. originality

110. Dr. Allan forecasts that world demand for 115. To comply with the new environmental
____ ceramics will increase by 8 percent regulations, the power plant design will
next year. need to be drastically _ _ __
A. advance A. alternated
B. advanced B. avoided
c. advancing C. altered
D. advancement D. attached

Ill. Though he received the fax early Monday 116. The one that sets the company
morning, Mr. Medina waited until Friday to apart is its self-directed team approach to
management of operations.
A. rely A. element
B. delay B. elemental
c. relay C. elements
D. reply D. elementary

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 Practice Test 1

117. The luncheon was held to honor the senior 122. Parking is limited to hotel guests, and
employees who will be retiring _ _ __ _ _ _ _ will be towed.
June.
A. violated
A. at B. violate
B. in c. violating
C. among D. violators
D. on
123. Mr. Loder was able to hand out most of the
118. The annual percentage rate for purchases _ _ _ _ items that we brought to the trade
may from month to month. show.
A. vary A. promotional
B. variety B. promoted
C. various c. promote
D. varied D. promotes

119. Mr. Teska ____ the weaknesses in the 124. If you are late for the meeting, please enter
proposal. the boardroom- - - -
A. entered into A. quieter
B. joined with B. quietly
c. signed up c. quietest
D. pointed out D. quiet

120. I support Mr. Lin's goals of more efficient 125. Architect Jon Rushmore a huge
management, but I object to the methods foyer with a large marble staircase.
proposed to achieve goals.
A. enlightens
A. those B. entrusts
B. there C. envisions
C. them D. enlists
D. their
126. When facing challenges in the workplace, it
121. Applicants must submit two letters _ __ is often best to prioritize tasks to put them
in_ _ __
A. refer
B. or reference A. confirmation
C. refers to B. perspective
D. a referred c. satisfaction
D. reinforcement

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Part Five: Practice Tests

127. Mr. Hamilton received a promotion 129. The human resources team has decided on
____ he developed the most successful a new ____ to hiring staff in the sales
advertising campaign of the year. department.
A. though A. access
B. while B. arrival
C. because c. commitment
D. due D. approach

128. The designers are coming on Friday morning 130. Many workers report that they prefer being
____ the floors for new carpeting. alone at the office because they can _ _ __
more work done.
A. to measure
B. is measured A. get
c. a measurement B. be
D. for measurable C. do
D. go

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 Practice Test 1

PART VI: TEXT COMPLETION

Directions: Read the texts found in the following pages. A word or phrase is missing in the sentences below the
text. Four answer choices are given below each of the sentences. Choose the best answer to complete the sentence.
Then mark the letter on your answer sheet.

Questions 131-134 refer to the following stimulus.

From: Margaret Kim <m.kim@kr_consulting.com.

To: Susan Parker <[email protected]>
CC: Kevin Rutland <k.rtuland@kr_consulting.com>
Date: October 10th, 2016 11:14:21 A.M.
Subject: Finally getting back to you ...

Dear Susan,
So sorry that I have not been able to reply to your message earlier, but this really is the first
_ _ _ I've had in a week to sit down and respond to emails. I don't know if I told you,
131
but last week we had the auditors visit the office, and so I'm sure you can imagine how
busy we were. Anyway, I've had a look at the plans you sent and I'm really excited by them.
you really seem to have understood what we are looking for. Kevin Rutland has also taken
a look at them and is _ _ _ impressed. There are a number of things that we'd like
132
to discuss with you, and we think it's best if you come to our office here in Vermont.
Please let us know the most date for you. Obviously we will cover travel and
133
accommodation.
134
Regards,
Margaret

131. A. opening 133. A. suited

B. opportunity B. convenient
c. prospect c. nicely
D. occurrence D. fitted

132. A. just as 134. A. Looking forward to hearing from you

B. the same soon.
c. identically B. Thanks for getting back to me so quickly.
D. alike c. See you in Vermont next Thursday.
D. Please do not contact me again.

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Part Five: Practice Tests

Questions 135-138 refer to the following stimulus.

PhotoMatic
Specialists in professional quality pre-owned and refurbished photographic equipment.

WANTED
We urgently ___ your cameras, lenses, cases, and other accessories. We have
135
customers all over North America, Europe, and beyond searching for secondhand
professional equipment ___ good condition. We are also interested in telescopes,
136
binoculars, and collectable vintage cameras.

Top Prices Paid

We will buy for cash directly but are also happy to sell on your behalf on a commission
___.We can arrange to collect from you, or you can send directly to your nearest
137
PhotoMatic outlet with shipping and handilng charges covered by us. For more details,
please contact us at (212) 333-4444, call your nearest PhotoMatic outlet, _ _
138

135. A. ask 137. A. way

B. require B. basis
c. demand c. kind
D. invite D. means

136. A. on 138. A. thank you for responding to the survey.

B. at B. or visit us online at www.photomatic.com.
c. of c. as we are not contactable by phone
D. in during the weekdays.
D. which can be purchased from our store.

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 Practice Test 1

Questions 139-142 refer to the following stimulus.

NINDO LIMITED WARRANTY

THIS WARRANTY IS VALID ONLY FOR PRODUCTS PURCHASED IN EUROPE

139
This product is warranted to the original _ _ to be free from defects of quality at
140
the time of purchase and for a period of 12 months after the date of purchase. If, during the
warranty period, your product is found to be defective, the product will be repaired using
NINDO replacement parts, _ _ the product will be replaced with the same or similar
141
model within a reasonable period of time. To obtain these warranty services, you must
produce this card and proof of purchase in the form of a _ _ sales receipt.
142

139. A. For further warranty information, visit

www.nindotech.com/fr/warranty.
B. Once you have submitted your claim,
please allow 4-5 working days for us to
ship your replacement.
c. For other countries, please contact the
store where purchased.
D. This is your final warning before eviction.

140. A. purchaser
B. card
c. seller
D. store

141. A. so
B. and
c. or
D. too

142. A. buying
B. repaired
c. defective
D. valid

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Part Five: Practice Tests

Questions 143-146 refer to the following stimulus.

With this classic text, Bob Bingley has done more to alter views in Change Management
than any other author before or since. He explains the main concepts behind the
management of change with clarity, originality, and humor. deals with
143
change in all its aspects and from the viewpoint of all those that _ _ _ _ by
144
change. The book looks at what change means for both large-scale and small-scale
organizations. Bingley successfully shows that, -........,..,,.---- the right techniques and
145
a logical approach, even the most sweeping changes can be implemented without
disruption. and several new chapters on the impact of technology on the
146
management of change.

143. A. She
B. He
c. This
D. That

144. A. are affected

B. affected
c. is affected
D. have affected
145. A. gives
B. he gave
c. to give
D. given

146. A. For further information, contact

us weekdays 9.00am - S.OOpm on
(020) 4423 3456
B. Bob Bingley lives in Oxford with his wife,
fellow writer,
C. The Glorina Standard called it 'an
unforgettable read'
D. This new edition includes a preface by
the author

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 Practice Test 1

PART VII: READING COMPREHENSION

Directions: In this part, you will read a selection of text, such as magazine or newspaper articles, letters, or
advertisements. Each text is followed by several questions. Select the best answer for each question and mark the
letter on your answer sheet.

Questions 147-148 refer to the following stimulus.

Abarcorporation Performance Record

Year3 Year2 Year 1
Sales $679,823 $379,722 $489,357
Net Income $14,805 $19,977 $35,465
Earnings per Share $0.75 $1.04 $1.89
Shareholders Equity $275,242 $257,515 $245,006
Return on Equity (1) 5.3% 7.8% 14.5%
(I) Defined as net income divided by shareholder equity, minus extraordinary items. (Periods listed are years
ending Dec. 31.)

147. How much money did each share make in 148. What must be subtracted to determine
Year 2? Return on Equity?
A. $1.04 A. extraordinary items
B. $14.50 B. net income
c. $14,805 C. shareholders equity
D. $379,722 D. earnings per share

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Part Five: Practice Tests

Questions 149-151 refer to the following stimulus.

Laser Printers
- [1]- Laser printers use xerographic technology similar to that used in
photocopiers. They can reproduce an almost limitless variety of type forms and sizes,
as well as complex graphics. - [2]- Images are electronically created on a light-
sensitive drum, usually with a scanning laser. Powdered toner adheres to areas where
light touches the drum and then transfers to a sheet of paper, which is briefly heated
to fuse the toner to the paper permanently. - [3]- A typical laser printer can print 20
color pages a minute, compared to 12 for an ink-jet printer; older dot-matrix printers
can take 45 seconds to print a single page. When they were first introduced, laser
printers typically cost over a thousand dollars. Now prices have dropped to only a few
hundred, at most. - [4] -

149. What is implied as an advantage oflaser 151. In which of the positions marked [1], [2].
printers? [3] or [4] does the following sentence best
belong?
A. speed
"They operate very quickly"
B. ease of use
A. [1]
C. low ink costs
B. [2]
D. superior printing quality
c. [3]
150. According to the passage, how much did D. [4]
early laser printers cost?
A. a few hundred dollars
B. approximately $500
c. $500-$700
D. over $1,000

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 Practice Test 1

Questions 152-153 refer to the following stimulus.

The Growing Economy Fund

May 12, 2016

Dear Investor:
Last week, the Board ofTrustees ofThe Growing Economy Fund declared a 100% share dividend.
This has the same effect as a 2-for-1 share split. This transaction will occur Thursday, May 24, to
shareholders of record at the close of business on Wednesday, May 23.
As a result of this transaction, the number of shares you owned before the transaction will
be doubled, while the net asset value will be reduced by half. The reduced net asset value
makes it easier financially for people who prefer to purchase shares of the fund in 100-share
increments. This does not alter the total value of your Growing Economy Fund investment. It
simply means that you will own twice the number of shares at half the price per share.
If you have any questions, please avail yourself our toll-free information number. Registered
brokers are available 24 hours a day.

Yours truly,
tt/e'Xallldria Cfadbois
Alexandria Gadbois
Secretary for the Board ofTrustees
The Growing Economy Fund

152. When will the transaction take effect? 153. What will happen to shares of the fund?
A. May23 A. They will be reduced to half their origi-
B. May24 nal number.
c. December 31 B. They will double in number.
D. January 1 C. They will be offered for sale at a lower
price.
D. They will be available to the public for
the first time.

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Part Five: Practice Tests

Questions 154-156 refer to the following stimulus.

SALES FORECASTS

- [1] -Sales forecasts should be based on prices that adequately consider

the market for the product, and its value to the customer versus competitive
products in the marketplace.

- [2] - Investors sense a serious danger signal when an entrepreneur suggests

(5) there

is no competition for his or her product or service.- [3]- The product may be
unique but there are probably other products that function similarly.

If so, the pricing has to be evaluated in light of those products.

- [4] -The price should produce a return sufficient to cover the level of
(10) expenses typical for a company in that industry. In high-technology businesses,
for example, higher gross margins generally are needed to provide for the higher
costs of research and development, as well as marketing and distribution.

154. In which of the positions marked [1], [2]. 156. What is implied about high-technology
[3] or [4] does the following sentence best businesses?
belong?
A. Their value to customers is difficult to
"Pricing should also reflect these
measure.
considerations:'
B. Their product prices are more
A. [1] competitive.
B. [2] C. Their sales are lower than other
c. [3] industries.
D. [4] D. Their research and development costs are
high.
155. The term a return as used in line 9 of the
passage is closest in meaning to
A. a profit
B. come back
c. an expense
D. departure

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 Practice Test 1

Questions 157-159 refer to the following stimulus.

CREDIT APPLICATION FORM

1. Background

Name: Sarah P. Taylor Date of Birth: Feb. :<s-, 1gss-

Highest Educational Degree: Master' .s #of Dependents/Ages: :< (/fqes 3 k s-)

2. Employment and Income

Name of Company: BiV!afiOI1af COIMIMi.SSiOY'I Position: 'Director Years at Job: _1-__

Address: S"/fhiMed [/-/f/i Street, lt/exa11dria, E{;f'(PT Years at Present Address:_:<_ _

Telephone: N:<-s-oo1 Monthly Wage Income: f3 ,!>00

Other Monthly Income: t1,s-oo Source of other Income: Trust ltV!Y'IUify

3. Credit References

Bank: NafiOMal Ba11k of Eqypt Account Number: 31--s-s-o:Jo

Account Type: Checl<.il1q Balance: f 1:<,ooo Credit Card(s): No11e

Account Number(s): Nllt Balance: NM

Other Debt: (Type) Car Loa11 Loan Institution: Natio11a! Ba11k of Eqypt

Balance: ts-,s-oo

157. How many years has the applicant worked 159. How much money does the applicant owe?
for the Binational Commission?
A. $1,500
A. 1 B. $3,500
B. 2 c. $5,500
c. 3 D. $12,000
D. 4

158. How many sources of income does the

applicant have?
A. 1
B. 2
c. 3
D. 4

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Part Five: Practice Tests

Questions 160-162 refer to the following stimulus.

WARRANTY INFORMATION
For coverage under this limited warranty, proof of the date and place of purchase must be
submitted. The easiest way to do this is to complete the attached warranty card and mail it
now.

If warranty service is needed, contact our customer service department at the address or
phone number below. If defects appear under normal use, Umbrellas Unlimited will replace
the product free of charge.

This warranty does not apply to damage that has been caused by customer abuse. Also,
present color technology does not enable us to warrant against color fading over time. We
suggest that the golf umbrella be stored away from direct sunlight when not in use.

This warranty is good for three years. Umbrellas Unlimited will not, under any circumstances,
be liable for injury caused by misuse of any product. This warranty is not applicable outside
the USA.

160. What must a customer do to activate the 162. What is NOT true about the company's
warranty? warranty?
A. Complete the attached warranty card A. It does not cover damage due to custom-
B. Provide proof of purchase er abuse.
C. Register online B. It is in effect for three years.
D. Call the customer service department C. It is honored worldwide.
D. It promises replacement of defective
161. What is mean by the phrase "liable for injury" products.
in the text?
A. intentional damage
B. guaranteed to fix
C. likely to stop working
D. responsible for breaking

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 Practice Test 1

Questions 163-166 refer to the following stimulus.

Subjective Prices Versus and Objective Prices

There are two ways to price items: subjectively and objectively.

A subjectively priced item is based either on what the seller perceives it is worth or what the
seller thinks someone will pay for it. Generally these items have an aesthetic, rather than a
utilitarian, value. Retailers of subjectively priced items include artists, some highly

(5) skilled craftspeople, and sellers of antiques and collectibles. An objectively priced
item, on the other hand, is priced according to some concrete formula based on its
actual cost to produce.

Almost all traditional retailers, from the corner grocer to the new car dealer, sell
objectively priced items.

(lO) When buying a subjectively priced item, first analyze your needs and weigh your
options. This is accomplished by answering three questions: What do I want? Is it
worth my money? and Is it important to me?

163. According to the passage, how do 165. What can be inferred about most traditional
subjectively and objectively priced items retailers?
differ?
A. They set their prices based on what they
A. Objectively priced items are usually perceive consumers will pay.
more expensive. B. They set prices using a formula based on
B. Subjectively priced items have an the cost to produce their goods.
aesthetic value. C. They tend to make higher profits than
C. Objectively priced items are less nontraditional retailers.
utilitarian. D. They tend to analyze the needs of their
D. Subjectively priced items are more customers.
common.
166. The word weigh as used in line 10 of the
164. What is implied about antiques? passage is closest in meaning to the word
A. They are priced subjectively. A. decide
B. They were probably made by skilled B. count
craftspeople. C. evaluate
C. They are sometimes overpriced. D. reduce
D. Their prices go up and down.

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Part Five: Practice Tests

Questions 167-170 refer to the following stimulus.

High pressure moving across northern Mexico will funnel cooler air down the Northwest
Coast. Temperatures will be at least 3 to 6 degrees lower throughout Baja, California, and
Sonora. The cooler air will not reach the Southwest, where temperatures will soar past 32,
some 6 degrees above normal. Because of low humidity and a stable atmosphere,
afternoon thunderstorms are unlikely. Dry conditions will also persist across Durango.

A low-pressure system will move slowly east through the northeastern region of Mexico
today, spreading showers and heavy thunderstorms across Coahuila and Nuevo Leon.
Winds from the north behind this system will dislodge a pool of cold air over Texas. The
leading edge of this chilled air will reach Monterrey later today, but the core of the cold air
will not arrive until midweek. A cold front trailing this low-pressure system will push showers
and thunderstorms across the Chihuahua and Durango later today. Showers may form as far
west as the eastern slopes of the Sierra Madre.

167. What conditions will northwestern Mexico 169. When will the majority of the cold air from
experience? Texas reach Monterrey?
A. cool air A. that morning
B. rain B. later that afternoon
C. low humidity c. the next day
D. dry conditions D. midweek

168. Where will temperatures be higher than 170. What will the cold front cause?
usual?
A. dry air
A. Baja, California B. strong winds
B. Sonora c. rainstorms
C. the Southwest D. snow
D. the northeastern region

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 Practice Test 1

Questions 171-175 refer to the following stimulus.

Company Profile: Synco Corporation

The Synco Corporation ranks among the leading international manufacturers of tires and
industrial products made from rubber and plastics. Last year, it was first in tire sales in
Germany, second in Europe, and fourth worldwide.

Despite last year's severe recession, lower exchange rates, and steep drops in automotive
sales, Synco recorded a net income of 50 million euros on sales of 10 billion euros, an all-
time high. A dividend of 3 million euros is planned.

Extensive measures to streamline production resources, cut costs, and create new products
have substantially enhanced Synco earnings potential for next year and beyond. A public
offering of new stock will be made July 1.

171. Who is the report probably written for? 174. What is implied about automotive sales in
the previous year?
A. Synco administrators
B. prospective investors A. Their decline should have decreased
Synco's revenues.
C. potential suppliers
B. Their increase is responsible for Synco's
D. Synco competitors
record sales.

172. What is NOT mentioned about Synco? C. They reached an all-time high.
D. They were lower than expected.
A. Its position for plastics sales
B. Its rankings for tire sales 175. What is expected for Synco?
C. Its measures to improve performance.
A. Its new products will be cheaper.
D. Its plans for paying dividends
B. Its earnings will grow.
173. What were Synco's total sales in the previous C. It will expand its market share.
year? D. Its stock price will remain high.

A. 3 million euros
B. 50 million euros
c. 1 billion euros
D. 1 0 billion euros

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Part Five: Practice Tests

Questions 176-180 refer to the following stimulus.

The International Employment Newsletter

No matter where your career is headed, we can help to identify the best direction for you.
The International Employment Newsletter is written for all professionally minded people
seeking a new position or hoping to improve their current status. Each issue contains
hundreds of regional, national, and international job opportunities. In addition, we offer
expert career advice, such as letter and resume writing for beginning job seekers, and
negotiating and networking strategies for experienced professionals.

Regardless of where you are with your career, The International Employment Newsletter can
help you.

Look for us at your local newsstand or subscribe today for convenient home delivery.

The International Employment Newsletter

1644 Madison Avenue
NewYork, NY10017

December 3rd, 2016

Elizabeth Ralls
245 5th Avenue
New York, NY 10001

Dear Ms. Ralls,

Thank you for your subscription to The International Employment Newsletter. Your
subscription is for the period January to June. However, should you be interested in
extending your subscription to a full12 months, bear in mind that we are currently making
the following special offer: take out a 12-month subscription before the end of January and
you will receive a 10 percent discount. If you are interested, please complete the form on
the reverse of this letter and return it in the enclosed postage-paid envelope.

Remember that you can cancel your subscription at any time and we will be happy to
refund your remaining balance. You'll only pay for copies ofThe International Employment
Newsletter that you have actually received-no more.

Sincerely,
Heinrich Gill
Sales Manager

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 Practice Test 1

176. What service is offered by The International 179. What is available to Ms. Ralls until the end
Employment Newsletter? of January?
A. translation and interpretation A. a book
B. treparation for job interviews B. a discount
c. resume preparation c. a special edition
D. work visa applications D. a class

177. What is learned about The International 180. What has been included with the letter?
Employment Newsletter?
A. a coupon
A. It is available only by subscription. B. a survey form
B. It is published every two weeks. c. a sample issue
C. It can be read on the Internet. D. an envelope
D. It can be purchased at newsstands.

178. How long is Ms. Ralls's current subscription?

A. 3 months
B. 6months
c. 1 year
D. 2 years

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Part Five: Practice Tests

Questions 181-185 refer to the following poster and email.

The Piano Tuners' Guild of Northern Ireland invites you to

The 10th PTGNI Convention
Friday 17th to Saturday 18th March 2017
Bay View Hotel, Portrush, County Antrim
Registration forms and further details available from:
www.ptgni.org/resgistration.html

Highlights

Opening plenary session: Friday 9:00A.M.

Derrick Gill, UK

As chairperson of the PTGNI, Derrick opens the 10th convention and welcomes delegates to
what promises to be a stimulating and enjoyable weekend.

Keynote presentation: The Apprenticeship Crisis Friday 11:00 A.M.

James Townsend, USA

We're proud to be able to welcome Mr. Townsend, president of the North American
Association of Piano Technicians, on his second appearance at a PTGNI convention. Mr.
Townsend's thought-provoking talk concentrates on the key problems facing the profession
worldwide: the lack of trainee technicians entering the field, and on what can be done to
halt the drain.

Hybrid Tuning Saturday 10:30 A.M.

Randy Wilson, USA

Once thought of as mutually exclusive, traditional aural tuning and high-tech digital tuning
techniques can in fact be used together. Mr. Wilson will show how tradition and technology
can come to the aid of the modern tuner. The session will be full of useful tips on how the
two techniques can complement each other, and on how to avoid common pitfalls.

RayTone RT50-Next-generation Tuning Saturday 3:00 P.M.

Gunter Kliebermann, Germany

We are very happy to welcome Mr. Kliebermann to this year's convention. His presentation
introduces the long-awaited RayTone RT50. He will discuss the key improvements of the
RT50 over its predecessor, the RT40-now standard equipment for many technicians. Mr.
Kliebermann's session also includes demonstrations of many of the "hidden" features
of the RT series. We are grateful to RayTone for their support in making this presentation
possible.

Note: Rooms for attendees are available at the Bay View Hotel and at the Clear Sands Hotel.
Contact them directly to make reservations.

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 Practice Test 1

To: Mike Stern <[email protected]>

From: Greg Watts <[email protected]>
Date: Friday, January 27th, 2017
Subject: Convention Posters

Mike
Just a quick note to say that the posters for the convention have come from the printers.
They look great, but the problem is that in the title it says this is our tenth convention, when
in fact it's our eleventh. It's too late to do anything about it now-it will take a week to have
them reprinted, and we don't have time-we're already running late on distributing these.
Besides, I'm sure most people won't even notice. lfthey do, we'll just have to joke about it.
What else can we do?
The posters have been delivered to our office, so we'll need to organize distribution. Speak
to you on Monday.

Greg

181. What is NOT mentioned in the notice? 183. What is the keynote presentation about?
A. Which hotels attendees can stay at. A. How to train new technicians.
B. What time the talks are scheduled. B. The difficulties of being an apprentice.
C. How much the convention costs to C. The future of the piano technician
attend. profession.
D. How to get further information about D. How the tuning profession is different in
the convention. the United States.

182. Whose presentation is about a new piece of 184. What can be inferred about Greg and Mike?
equipment?
A. They are training to be piano tuners.
A. Gunter Kliebermann's B. They will present at the convention.
B. Randy Wilson's C. They organize the convention.
C. James Townsend's D. They are printers.
D. Derrick Gill's
185. What is wrong with the posters?
A. the dates
B. the size
C. the colors
D. the title

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Part Five: Practice Tests

Questions 186-190 refer to the following two emails and price list.

[email protected]

[email protected]

November 12, 12.33

Shredder

Dear Mr. Samuels,

We recently ordered the Personal X paper shredder from your company. After receiving it, and upon
further consideration, we have determined that we require a shredder that can destroy larger volumes of
paper at one time. We realize also that many of our documents will have staples or paper clips. If you carry
a shredder that is better suited for high-volume commercial needs, we would appreciate your sending
literature. In the meantime, I am returning the Personal X under shipping number A-135, with another
copy of this letter. Upon receipt, please send a memo of credit for our records.

I apologize for any inconvenience this may have caused, but sincerely hope that we can order a larger
capacity model from you soon.

Sincerely,

Anne Markowitz

Purchasing Agent

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 Practice Test 1

[email protected]

[email protected]

April 15th, 2017 2:24:18 P.M.

profit sharing

Paul,

A customer has just returned a Personal X shredder because it's not heavy duty enough for their needs.

They've asked if we have another model that can cope with larger volumes of paper and with staples as
well. I think what they really need is the Office X, but I'm not sure if we have any in stock. Could you
check? Also, can you please send her a brochure and give a quote stating our current price for the Office X?

I've scanned the original message and attached it to this ema.il.

Thanks

Gina -
•
Product Price Description
Personal X $35.00 for occasional use at home
Office X $65.00 for office use, can shred thick card and up to 50 sheets of paper in one go.
Suitable for 24/7 use
Heavy X $120.00 for plastics, metals and woods. Shreds heavy duty items for warehouse
security and recycling
Solar X $82.00 solar paneled shredder with capacities comparable to the Personal X model.

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Part Five: Practice Tests

186. Why has the paper shredder been returned? 189. What does Gina Andrews want to know?
A. It does not suit the customer's needs. A. Which replacement model to
B. It is too expensive. recommend.
C. It is broken. B. Which models are currently in stock.
D. It is not what the customer ordered. C. Where to send the Office X.
D. Where the invoice should be sent.
187. Which of the following is probably one of
Anne Markowitz's duties? 190. How much does the shredder Gina recom-
mends cost?
A. researching industry trends
B. handling customer complaints A. $35.00
C. buying supplies for her company B. $65.00
D. preparing her company's brochures c. $82.00
D. $120.00
188. What can be inferred about the Personal X?
A. It cannot handle documents with staples.
B. It is no longer in stock.
C. It can shred credit cards and CDs.
D. It can shed up to seven pages at one time.

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 Practice Test 1

Questions 191-195 refer to the following notice, plan, and email.

CORPORATE NOTICE
Congratulations to all employees! Our third-quarter report has just been completed, and
shows a profit increase of 15% over the same quarter a year ago. With the current growing
market, we anticipate an even greater increase in net profits by the end of our fiscal year
this June. As you know, a profit-sharing plan is being developed, and should be ready for
implementation in July. Please see the table below for further details. Keep up the good
work!

TIBS PROFIT SHATING PLAN

Please note that contribution to a profit sharing plan is available to all employees but not
mandatory.

• Maximum Contribution: 25% of employees salary

• Minimum Contribution: None

Payment can be issued in cash or stock. Proportion of profit is predetermined.

k. [email protected]

[email protected]

April 15th, 2017 2:24:18 P.M.

profit sharing

Hi Kate,

Just wondering if you've heard the news about the profit-sharing plan. There was a notice up on our
department board announcing that profits are up 15% from the same time last year, and that the profit-
sharing plan will be ready by July. Where have we heard that before! Was the notice sent to your
department, too? I'll be very surprised if the plan starts in July. They've been promising it for the last two
years and nothing's happened. Have you heard anything?

David

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Part Five: Practice Tests

191. What had been completed? 194. What can be inferred about Kate and David?
A. a quarterly report A. They work in different companies.
B. a profit-sharing plan B. They are not pleased about the news.
C. employee evaluations C. They are pleased about the news.
D. a market analysis D. They work in different departments.

192. What is the maximum amount an employee 195. When did the company first suggest a
can pay into their plan? profit-sharing plan?
A. one tenth of their taxes A. three years ago
B. 15% of their salary B. two years ago
C. 25% of their taxes c. a year ago
D. one quarter of their salary D. six months ago

193. How did David learn about the news?

A. An email was sent to all employees.
B. A notice was posted in his department.
C. A colleague told him.
D. He read it in a newspaper.

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 Practice Test 1

Questions 196-200 refer to the following email, attachment, and letter.

ALL STAFF

[email protected]

December 9th, 2018

Internal Opportunities

Dear all

A number of positions in our offices have recently become available. Please see the attached document for
more information about the various roles.

Kreighton Software is looking to fill the vacant posts with driven, results-oriented employees. To apply,
submit your CV, cover letter and reference to the Human Resources Department (2nd floor, room 265,
email: [email protected]). Please remember to note the position code on the first page of
your application if submitting a hardcopy, or in the subject bar if applying by email.

Eligible employees must:

• have worked for Kreighton Software full time for at least one year.

• obtain written authorization to apply for the role from their direct manager.

• demonstrate a passion for Kreighton Software, and a detailed knowledge of the business
(including an awareness of aspects of the business which fall outside the general duties of their role).

We're looking forward to your submissions. Any questions just ask.

Harriet

HR and Headhunting

Kreighton Software

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Part Five: Practice Tests

Internal Opportunities
Position Title and Band Required Qualifications and Experience Position Code
Senior Developer BSc degree qualification. Must have knowledge of 1205
(Band 4) the range of online assets and 2 years' experience
as a Developer.
Senior Software BSc degree qualification. Must have a working 1206
Engineer (Band 4) knowledge of relevant platform building
technologies.
Product Manager MA/MSc degree. At least 3 years working on 1207
(Band 6) projects with Kreighton. In-depth knowledge of
entire production process necessary.
Human Resources Demonstrable interest in working in HR, and an 1411
Administrator (Band 2) awareness of the department's roles. Employees
qualified in First Aid training preferred.
Head of Finance Band 6 or higher with at least 2 years' experience 1502
(Band 8) in current role, and at least 5 years' experience
working in Finance.
Sales Manager Employees must have attained above average sales 1801
(Band 5) in at least 3 of the past 6 months, and demonstrate
leadership qualities.

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 Practice Test 1

Suzie

HeyAn~e.Haveyouseen

Harriet's email?

Yes! Super exciting, right? Are

you thinking of applying for
1207? You'd definitely get it!

Not sure about that! It

does look good, tho

( You've got to do it! y

Okay, I'll give it a shot. Are you
going to apply for any?

I'd love to apply for the HR role, I

even have all the training, but
I've only been here 6 months

I send I

196. Which of the following does NOT need to be 197. Which position does Angie recommend
included in the application? Suzie apply for?
A. a cover letter written by the applicant A. Product Manager
B. a letter of reference from their current B. Human Resources Administrator
manager C. Head of Finance
C. a C.V. D. Sales Manager
D. the job code for the role applied for

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Part Five: Practice Tests

198. In the text message chain, why does Suzie 200. Why won't Angie apply for the role?
write "Not sure about that"?
A. She's waiting for a different position.
A. She doesn't know if she wants to apply. B. Applicants must obtain permission from
B. She doesn't think Angie should apply. their direct managers.
C. She is not sure that she would be C. She's leaving the company in half a year.
successful. D. Applicants must have worked at the
D. She thinks Angie has the wrong job company for over a year.
information.

199. Which of the following is true about Angie?

A. She has First Aid training
B. She is the HR manager.
C. She has worked at the company longer
than Suzie.
D. She does not want to apply for a
different job.

Stop! This is the end of the exam. If you finish before time is called, you may go back to
Parts V, VI, and VII and check your work.

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