Iso 9 & 14

It is a framework to help manage business effectively.
Top management commitment is key to making this a success.
Keep staff informed well communicated plan of activities and timescales .
Make sure the organization works as a team for the benefit of customers and the organization .
Review systems, policies, procedures and processes
Speak to your customers and suppliers.
Train your staff to carry out internal audits.
It is designed to be really flexible.
Plan-Do-Check-Act (PDCA) is the operating principle of ISO 9001.

Clause 1: Scope
The first clause details the scope of the standard.
Clause 2: Normative references

ISO 9000, Quality Management System - Fundamentals and vocabulary is referenced and provides valuable
guidance.
Clause 3: Terms and definitions

All the terms and definitions are contained in ISO 9000:2015 – Quality Management – Fundamentals and
vocabulary.
Clause 4: Context of the organization - it is a process approach

Underpinning clause. It aims to identify and understand the factors and parties in the environment that support the
QMS.
The starting point is to identify all external and internal issues relevant to your QMS.
Establish all “interested parties” and how they are relevant to your QMS. stakeholders.
Decide on the scope of your QMS. Whole of your organization or specific, identified functions.
Aims to establish, implement, maintain, and continually improve the QMS in relation to the standard.
Clause 5: Leadership
Top Management ensure that the QMS and its requirements are integrated into the organization’s processes and
the policy and objectives are aligned with the strategic direction of the organization. They also need to make sure
that the QMS is made available, communicated, maintained, and understood by all parties.
There’s also a focus on customer satisfaction and top management need to show how this is enhanced.
They will also need to show the organization’s internal strengths and weaknesses and how they could have an
impact on products or services.
They need to understand the key risks associated with each process and the approach taken to manage, reduce or
transfer the risk.
Top management remain accountable for it.
Clause 6: Planning
Planning of actions to address both risks and opportunities.
Consideration of risks needs to be proportionate to the potential impact they may have.
Actions to address risks and opportunities must be monitored, managed, and communicated across the
organization.
Establish measurable quality objectives.
Planning of changes. This has to be done in a systematic manner. When changes are to take place, and the
potential consequences of change.
Clause 7 Support
Right resources, the right people, and the right infrastructure in place to meet the organizational goals.
Organizations should make sure that resources are made available to do this. It could include making training and
personnel available.
Organizational knowledge relating to the QMS is also covered in this clause. Personnel must not only be aware of
the quality policy, but they must also understand how they contribute to it and what the implications of not
conforming are.
This is where the term “documented information” is referred to. Organizations determine the level of documented
information that’s necessary to control the QMS. There’s also an emphasis on controlling access to documented
information which reflects the importance of information security.
Clause 8: Operation
Execution of the plans and processes. It acknowledges the increased use of outsourced and
subcontracted functions and there is a requirement to establish criteria for monitoring the
performance of these parties in addition to keeping records used to establish selection criteria.
“Requirements for products and services”.
There is a requirement for communicating with potential customers which could be useful when
developing new solutions to the market.
Post-delivery activities, which could include maintenance or repair.
The risks associated with a product or service, customer requirements, customer feedback, and any
statutory requirements.
Clause 9: Performance evaluation

What should be measured, the methods employed, and when data should be analysed and reported
on.
Organizations must also actively seek out information on customer perception of their products or
services, for example, through satisfaction surveys.
Internal audits will need to be carried out, and there is certain “audit criteria” defined to ensure that
the results of these audits are reported to relevant management.
Finally, management reviews will need to be carried out and “documented information” must be kept
as evidence.
Clause 10: Improvement

Continual improvement of the QMS. Actively look out for opportunities to improve processes,
products or services, particularly with future customer requirements in mind.
Corrective actions.
Firstly organizations need to react to the nonconformities and take action.
Secondly they need to identify whether similar nonconformities exist or could potentially occur.
ISO 14001
An environmental management system. Improve
environmental performance through more efficient use
of resources and reduction of waste, gaining a
competitive advantage and the trust of stakeholders.
 It focuses on continual improvement
 Demonstrate compliance with current and future statutory and regulatory requirements
 Increase leadership involvement and engagement of employees
 Improve company reputation and the confidence of stakeholders through strategic communication
 Achieve strategic business aims by incorporating environmental issues into business management
 Provide a competitive and financial advantage through improved efficiencies and reduced costs
 Encourage better environmental performance of suppliers by integrating them into the organization’s
business systems

Iso 9 & 14

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Iso 9 & 14

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It is a framework to help manage business effectively.

Top management commitment is key to making this a success.

Keep staff informed well communicated plan of activities and timescales .

Review systems, policies, procedures and processes

Speak to your customers and suppliers.

Train your staff to carry out internal audits.

It is designed to be really flexible.

Plan-Do-Check-Act (PDCA) is the operating principle of ISO 9001.

Clause 2: Normative references

Clause 3: Terms and definitions

Clause 4: Context of the organization - it is a process approach

Top management remain accountable for it.

Clause 9: Performance evaluation

Clause 10: Improvement

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