Work Legally and Ethically: CHCLEG001

CHCLEG001
Work legally
and ethically
Release 1
Learner guide
Aspire Version 2.1
NEXLEG001
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CHCLEG001 Work legally and ethically, Release 1
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Contents
Before you begin iv
Topic 1 Identify and respond to legal requirements 1

1A Sources of legislation 3
1B Legal responsibilities 19
1C Legal work practices 24
1D Reporting breaches 33
Summary 35
Learning checkpoint 1: Identify and respond to legal requirements 36
Topic 2 Identify and meet ethical responsibilities 39

2A Ethical responsibilities 41
2B Meet ethical responsibilities 48
2C Help with ethical issues 51
2D Ensure non-judgmental practice 54
2E Ethical problem-solving 59
2F Recognise and report unethical conduct 62
2G Conflicts of interest 64
Summary 66
Learning checkpoint 2: Identify and meet ethical responsibilities 67
Topic 3 Contribute to workplace improvements 69

3A Meet legal and ethical responsibilities 71
3B Share feedback with colleagues and supervisors 73
3C Review and develop policies 75
Summary 78
Learning checkpoint 3: Contribute to workplace improvements 79
UNIT RELEASE 1 (ASPIRE VERSION 2.1) © ONE WORLD FOR CHILDREN PTY LTD iii
CHCLEG001 WORK LEGALLY AND ETHICALLY
Before you begin

This learner guide is based on the unit of competency CHCLEG001 Work legally and
ethically, Release 1. Your trainer or training organisation must give you information
about this unit of competency as part of your training program. You can access the unit
of competency and assessment requirements at: www.training.gov.au.
How to work through this learner guide

This learner guide contains a number of features that will assist you in your learning.
Your trainer will advise which parts of the learner guide you need to read, and which
practice tasks and learning checkpoints you need to complete.
Feature of the How you can use each feature

learner guide
Learning content XX Read each topic in this learner guide. If you come across
content that is confusing, make a note and discuss it with your
trainer. Your trainer is in the best position to offer assistance. It
is very important that you take on some of the responsibility for
the learning you will undertake.
Examples XX These highlight learning points and provide realistic examples
of workplace situations.
Practice tasks XX Practice tasks give you the opportunity to put your skills and
knowledge into practice. Your trainer will tell you which practice
tasks to complete.
Video clips XX Where QR codes appear, you can use
smartphones and other devices to access
video clips relating to the content. For
information about how to download a QR
reader app or accessing video on your device,
v1234
please visit our website:
www.aspirelr.com.au/help
Summaries XX Key learning points are provided at the end of each topic.
Learning checkpoints XX There are learning checkpoints at the end of each topic. Your
trainer will tell you which learning checkpoints to complete.
These checkpoints give you an opportunity to check your
progress and apply the skills and knowledge you have learnt.
iv UNIT RELEASE 1 (ASPIRE VERSION 2.1) © ONE WORLD FOR CHILDREN PTY LTD
Topic 1 Identify and respond to
In this topic you will learn
about:
legal requirements
While working in children’s services, you must meet
1A Sources of legislation
a range of statutory and regulatory requirements.
1B Legal responsibilities The regulations have a direct impact on your daily
1C Legal work practices work, as do national standards relating to quality
outcomes for children. As a responsible staff
1D Reporting breaches member, you must be familiar with the legislation
and regulations, as well as your personal duty of care
to other staff, parents and children.
UNIT RELEASE 1 (ASPIRE VERSION 2.1) © ONE WORLD FOR CHILDREN PTY LTD 1
The following table maps this topic to the National Quality Standard and both national
learning frameworks.
National Quality Standard

 Quality Area 1: Educational program and practice
Quality Area 2: Children’s health and safety
Quality Area 3: Physical environment
Quality Area 4: Staffing arrangements
Quality Area 5: Relationships with children
Quality Area 6: Collaborative partnerships with families and communities
Quality Area 7: Governance and leadership
Early Years Learning Framework My Time, Our Place
Principles
 Secure, respectful and reciprocal relationships
 Partnerships
High expectations and equity
 Respect for diversity
 Ongoing learning and reflective practice
Practice
 Holistic approaches Holistic approaches
Responsiveness to children Collaboration with children
Learning through play Learning through play
Intentional teaching Intentionality
Learning environments Environments
 Cultural competence Cultural competence
Continuity of learning and transitions Continuity and transitions
Assessment for learning Evaluation for wellbeing and learning
Outcomes
Children have a strong sense of identity
Children are connected to and contribute to their world
 Children have a strong sense of wellbeing
Children are confident and involved learners
Children are effective communicators
2 UNIT RELEASE 1 (ASPIRE VERSION 2.1) © ONE WORLD FOR CHILDREN PTY LTD
Topic 1 Identify and respond to legal requirements
1A Sources of legislation
Regardless of where your work is located or the nature of your
service, there are always rules to follow. As the role of caring
for children is a significant responsibility, there are many
associated legal requirements.
The legal system

Laws are developed to create a consistent understanding of what is appropriate and
what is inappropriate.
The legal system determines the ways in which laws are made or developed.
The federal government is responsible for some areas of the law, while state
and territory governments are responsible for others. The legal authority of each
government (state, territory or federal) is known as its jurisdiction.
The Australian legal system is made up of five types of law, as outlined here.
Common law
Common law is developed by judges and courts, and occurs when individual
decisions are made that set a precedent (example) for future decisions. Common law
precedence can establish a basis for statute law.
Statute law
Statute law relates to laws that are created by Acts of parliament. In Australia, each
state and territory can set its own legislation to cover the areas it is responsible
for, such as education. The federal government can set laws that govern the whole
country in areas such as immigration.
Constitutional law
Changes to the Australian Constitution require the federal government to achieve a

two-thirds majority in a referendum, which is a vote by the Australian people.
International law
International law covers a number of conventions to which Australia is a signatory,

such as the Convention on the Rights of the Child.
Customary law
Customary law is recognition that Aboriginal and Torres Strait Islander peoples have
their own form of law. This notion was rejected by the British when they colonised
Australia, but the Mabo decision by the High Court in 1992 recognised that
Indigenous Australians could retain common law rights to land.
Acts of parliament
Acts of parliament are forms of legislation that
have been passed by the government. A new Act
is developed through a rigorous governmental
process, where a bill (draft legislation) is created,
discussed, debated, amended and eventually
passed to create an Act. A current Act can only be
changed by a new or amended Act coming into
force.
Acts may be at a federal (Commonwealth) level,
or may apply only to a particular state or territory.
You need to understand the relevant legislation in
your children’s services environment, which will
depend on the state or territory of your organisation.
The following video explains how laws are made at a state level, which is similar to how
Commonwealth laws are made: http://aspirelr.link/how-law-is-made-video
Regulations
Acts often have regulations, which are rules that support the general requirements
of the legislation. For example, the Child Protection Regulation 2011 (Qld) was made
under the Child Protection Act 1999 (Qld).
Regulations are common to people who work in children’s services. They are discussed
regularly, and policies and procedures reflecting regulations are developed to ensure
every worker is aware of their responsibilities.
Your responsibilities in regard to regulations and laws:
XX Understand what is required of you.
XX Implement procedures that link to regulations and Acts.
XX Ensure you have access to regulations and Acts.
XX Ask about changes that may be made to regulations and Acts.
XX Use the regulations and Acts to determine your actions.
National Quality Framework

In the children’s services sector, a National Quality Framework (NQF) has been
implemented with the establishment of the Education and Care Services National
Law Act 2010. It covers long day care, family day care, outside school hours care and
preschools.
The NQF incorporates licensing, regulations and quality assurance into a single system
operating Australia-wide.
Its goal is to enable services to use one unified system for working towards safety,
best practice and quality. Within this framework are regulations and standards, which
have been developed to establish uniform control over the operation of programs
and services, and aim to ensure high-quality, consistent care across Australia. These
include:
XX the Education and Care Services National Regulations
XX the National Quality Standard (NQS).
NQF objectives
The NQF uses the standards and regulations to improve services and make an impact
on children’s development and safety while providing families with information to make
informed choices.
NQF objectives
XX To protect the health, safety, education and welfare of children who enter the
service.
XX To guard against the exploitation of children and their families.
XX To promote care environments that address healthy growth and development

through equality of opportunity.
XX To ensure services are accountable to parents and children, as well as the

community and funding agencies.
Your role in relation to the NQF

You have the following responsibilities in relation to the NQF:
XX Understand what is required of you by reading and talking about relevant
documentation.
XX Implement procedures that link to the NQS.
XX Ensure you have access to the NQS quality areas and elements.
XX Ask about changes that may relate to the NQS.
XX Use the NQS to determine your actions.
XX Measure your service performance as well as your individual performance in

relation to the NQS quality areas.
You can find more information about the legislation, standards and regulations
relevant to children’s services at: http://aspirelr.link/nationalqualityframework
Privacy legislation
Confidentiality and privacy is a legal and ethical aspect of
your role. The Privacy Act 1988 (Cth) protects all personal
information handled by an organisation.
States and territories may have specific privacy and
confidentiality legislation, such as the Privacy and Personal
Information Protection Act 1998 (NSW).
Personal information about individuals includes:

XX criminal records
XX health and medical records
XX membership of a professional or trade association
XX membership of a trade union
XX political affiliations or opinions
XX racial or ethnic origin
XX religious affiliations or beliefs
XX sexual orientation or practices.
This information about an individual could be used by others to discriminate against

them or identify someone who wishes to remain anonymous.
Australian privacy principles

The Privacy Act 1988 (Cth) includes 13 Australian privacy principles (APPs) that
regulate the handling of personal information.
Australian privacy principles
Open and transparent management of personal information

1 Ensures that organisations manage personal information in an open and
transparent way.
Anonymity and pseudonymity

2 Requires organisations to give individuals the option of not identifying
themselves, or of using a pseudonym. Some exceptions apply.
Collection of solicited personal information

This privacy principle outlines when an organisation can ask for (solicit)
3 personal information. It applies higher standards to the collection of sensitive
or highly personal information.
Dealing with unsolicited personal information

Unsolicited information is information that is volunteered by the individual
4 without being asked to provide it. This principle outlines how organisations
must deal with unsolicited personal information.
Notification of the collection of personal information

5 Outlines when and in what circumstances an organisation that collects
personal information must notify an individual of certain matters.
Use or disclosure of personal information

6 Outlines the circumstances in which an organisation may use or disclose
personal information that it holds.
Direct marketing
7 An organisation may only use or disclose personal information for direct
marketing purposes if certain conditions are met.
Cross-border disclosure of personal information

8 Outlines the steps an organisation must take to protect personal information
before it is given to a person or organisation overseas.
Adoption, use or disclosure of government-related identifiers

Government-related identifiers include a Centrelink reference number, a
9 Medicare number, a drivers licence or a passport number. This principle
outlines when an organisation may adopt, use or disclose a government-
related identifier of an individual.
Quality of personal information

10 An organisation must take reasonable steps to ensure the personal
information it collects is accurate, up-to-date and complete.
Security of personal information

An organisation must take reasonable steps to protect any personal
11 information it holds from misuse, interference and loss, and from
unauthorised access, modification or disclosure. It also outlines obligations to
destroy or de-identify personal information in certain circumstances.
Access to personal information

12 Outlines an organisation’s obligations when an individual requests to be given
access to personal information held about them.
Correction of personal information

13 Outlines an organisation’s obligations in relation to correcting the personal
information it holds about individuals.
Australian privacy principle 11.1 is particularly relevant to your role as a childcare

worker. According to this principle, any information about the children in your care
and their family members must be kept private at all times, and only shared with the
appropriate people at the appropriate time.
This includes the following requirements:
XX Children’s medical records should be stored in a locked filing cabinet, with access
only granted to the workers who require this information.
XX If you need to discuss something about a child with another educator, you must do
it in private where other children and parents can’t hear.
More information about Australian privacy principles can be found at:
http://aspirelr.link/app-guidelines
Privacy policy and procedures

There is a range of policies and procedures that link to privacy and confidentiality;
for example, your service may have a security policy that covers all the organisational
systems used for collecting, storing and sharing personal information. Responses
to any security risks your service faces may also be included in this policy as well as
measures to reduce these risks.
Your manager should inform you of your organisation’s responsibilities regarding your
privacy. Speak to your manager if you are unsure of your responsibilities regarding the
privacy of the children’s and families’ personal information.
You have the following responsibilities in relation to privacy:
XX Understand what is required of you.
XX Read and implement procedures that link to privacy and confidentiality.
XX Access and follow the policies and procedures relating to confidentiality.
XX Ask about changes that may be made to confidentiality procedures.
XX Use the privacy principles to determine your actions.
Health and safety legislation

Health and safety legislation is designed to protect the health and safety of everyone
in the workplace. It sets out the duties and rights of people in the workplace to protect
the health and safety of themselves and others.
Each state and territory has its own health and safety legislation, largely based on the
model Work Health and Safety Act 2011 (Cth). In Victoria, workplaces are required to
follow the Occupational Health and Safety Act 2004 (Vic), while Western Australian
workplaces are governed by the Occupational Safety and Health Act 1984 (WA).
Responsibilities related to health and safety legislation:
XX Take reasonable care of your own health and safety.
XX Do not adversely affect the health and safety of others.
XX Comply with any reasonable instruction given by your manager.
XX Cooperate with any reasonable policy or procedure relating to health and safety
in the workplace.
Duty of care
Under health and safety legislation, a person conducting a business or undertaking
(PCBU) has a duty of care to maintain a healthy and safe workplace. Employers are
generally regarded as PCBUs, and are legally obliged to ensure workers are able to
carry out their work safely and without risk to their health. This legislation also places
responsibility on supervisors, managers and workers.
PCBU duty of care
XX Ensure safe systems of work.

XX Ensure safe use of equipment, structures and substances.
XX Provide adequate facilities for the welfare of workers.
XX Notify and keep records of workplace incidents.
XX Provide adequate information, training, instruction and supervision.
XX Ensure compliance with requirements under the Work Health and Safety
Regulations.
XX Provide effective systems for monitoring the health of workers and workplace
conditions.
XX Provide a safe work environment.
Worker duty of care
XX Take reasonable care to work safely and ensure your acts or omissions do not
affect the safety of other people in the workplace, including workers, children,
parents and visitors.
XX Exercise duty of care in relation to what is reasonably expected.
XX Comply with any reasonable instruction that is given by a manager or the PCBU.
XX Be proactive and actively involved in consultation activities designed to improve
health and safety.
XX Cease or refuse to carry out work if there is a reasonable concern of a serious
health or safety risk.
XX Comply with any health and safety policies and procedures that have been put in
place.
XX Report any injuries or illnesses that occur at your workplace.
XX Be proactive in recognising and reporting potential safety hazards in the
workplace.
Duty of care to children

As someone who provides care and education to children, you have a duty of care to
make sure you provide appropriate care to meet the children’s needs, treat them with
respect and maintain their right to privacy.
This legal duty of care means you are responsible for the child and for your own action
or inaction while caring for the child. This means that if the child is injured or harmed
during this time, you could be sued for negligence.
To prove negligence, the following four things need to have occurred.
1. Duty of care was required
The person being sued owed a duty of care to the child.
2. Breach of duty of care
The person responsible for the child did not take the adequate degree of care
needed in the situation.
3. Harm occurred
The child was harmed – physically, psychologically, emotionally, socially or financially.
4. Link between breach of care and harm caused
The breach of duty of care caused the harm to occur.
Duty of care to parents

You also have a duty of care towards parents. Whenever you can, you must provide
them with enough information about your service or program to make informed
decisions prior to their child participating in any activity.
Information
Some things parents need to be informed of in advance:

XX any change to rooms or the main care providers of their children
XX excursions and incursions
XX the introduction of new foods or drinks for infants
XX providing meals not usually provided, such as dinner
XX any visiting specialists; for example, a doctor, dentist or inclusion support officer.
Permission
Part of your duty of care responsibilities is to seek permission from a child’s parent
for:
XX observation records to be taken of their child
XX photographs to be taken of their child
XX photographs or other visual materials of their child to be displayed
XX their child to participate in excursions and incursions
XX emergency medical help to be provided.
Negligent advice
In some cases you or the organisation might be sued for providing negligent advice.
Your organisation should have public liability insurance and/or professional indemnity
insurance to protect workers if they are sued.
How to meet your duty of care to children:
XX Read and follow regulations, legislation, standards and guidelines.
XX Provide adequate and continuous supervision.
XX Maintain a healthy and safe environment.
XX Ensure hazards and risks are minimised.
XX Be aware of your role and participate as directed.
XX Provide advice according to the level of your qualifications.
XX Never prescribe or suggest medications.
XX Never diagnose illnesses.
Dignity of risk
Dignity of risk is about respecting the abilities and
disabilities of others by allowing them to make
choices for themselves. When you allow others
this independence you are advocating for their
rights; however, you must also attempt to ensure
the decisions they make are safe.
Allow children to take calculated risks when
they are learning new physical skills, and make
calculated decisions appropriate to their age and
developmental stage. The goal is for each person
to make as many choices about their lives as
possible, while protecting them from harm.
Universal Declaration of Human Rights

Australia was a founding member of the United Nations (UN) and participated in the
drafting of the Universal Declaration of Human Rights. This declaration recognises
that freedom, justice, peace, life, liberty, free speech and privacy are rights all people
should enjoy. Although the declaration is not legally binding, it is an expression of
values that have a profound influence on international human rights.
In relation to discrimination, Article 7 reads: ‘All are equal before the law and are
entitled without any discrimination to equal protection of the law. All are entitled to
equal protection against any discrimination in violation of this Declaration and against
any incitement to such discrimination’.
Article 23 reads: ‘Everyone, without discrimination, has the right to equal pay for equal
work’.
You can read the Universal Declaration of Human Rights at: http://aspirelr.link/udhr
Anti-discrimination
The quality of any organisation is largely affected
by the ability of its staff to observe the rights
of their clients, including parents, children and
others. These rights are influenced by your specific
role and by the type of organisation. Any individual
or organisation that neglects these rights can
be deemed negligent, either through lack of
appropriate action or by giving poor advice.
Client rights are being violated when either
they are being judged based on their values,
discriminated against due to their individual
needs or placed in a situation where they may feel
unfairly treated. All services must be available to all clients to ensure non-judgmental,
ethical practice regardless of their personal values, beliefs, attitudes and culture. This
can be achieved by assessing each client and situation equally and according to your
organisation’s procedures.
By eliminating bias in your own values and attitudes, you can reduce the chance
of non-judgmental practice occurring. To do this, always ask yourself what is the
best outcome for the people involved and how can you reach this outcome. Remain
unbiased in your personal values and attitudes when dealing with any situation.
Anti-discrimination legislation
All workers in Australia must comply with a variety of federal Acts and standards
related to discrimination. It is unlawful to discriminate against another person for any
reason.
National anti-discrimination legislation relates to the following areas.
Age Age Discrimination Act 2004 (Cth)

The Age Discrimination Act protects people who are
discriminated against because of their age and states that,
regardless of age, everyone has the same right to equality
before the law.
The Act also allows appropriate benefits to be given to people
of a certain age, particularly younger and older people,
according to their circumstances.
Exemptions include stipulations regarding youth wages,
health care and voluntary work.
Disability Disability Discrimination Act 1992 (Cth)

The Disability Discrimination Act gives a broad definition of
disability, and prohibits direct or indirect discrimination based
on disability. It also prohibits discrimination against friends,
relatives, carers and co-workers of a person with a disability.
The Act makes it unlawful to discriminate in the areas of:
XX employment
XX education
XX access to public premises
XX purchase of house and land
XX provision of goods, services and facilities
XX administration of Commonwealth Government laws and
programs.
The employer is expected to make reasonable adjustments
for someone with a disability, unless this would cause
them unjustifiable hardship. An example of an unjustifiable
hardship is an organisation seeking to hire a cook to work
in a kitchen with high benches. If an applicant uses a
wheelchair the kitchen would require major (and costly)
reconstruction to make it accessible and safe.
Race Racial Discrimination Act 1975 (Cth)

The Racial Discrimination Act prohibits discrimination
and offensive behaviour based on racial intolerance. This
includes discrimination based on race, colour, descent, and
national or ethnic origin. It also protects those who may
be discriminated against based on their association with
people of a particular ethnicity. The Act applies to everyone in
Australia and all organisations.
Exceptions to the law often relate to the right to free speech,
such as a newspaper report on racially based violence.
Sex Sex Discrimination Act 1984 (Cth)

The Sex Discrimination Act makes it unlawful to discriminate
against someone based on their sex, marital or relationship
status, pregnancy or potential pregnancy, sexual orientation,
gender identity, intersex or breastfeeding status. It sets out
laws against sexual harassment as well as dismissal from
work based on family duties, including pregnancy.
This Act also makes sexual harassment unlawful because it is
a form of discrimination.
An exception to the Act includes employing a person of a
particular sex (such as a female carer) to look after a child in
the child’s home.
Human rights Australian Human Rights Commission Act 1986

(Cth)
The Australian Human Rights Commission deals with
breaches of anti-discrimination laws and promotes human
rights education.
The Act promotes human rights for all people, and covers
most forms of discrimination, including discrimination on the
basis of:
XX criminal records
XX marital status
XX medical records
XX political opinions
XX religion
XX sexual preference
XX social origin
XX trade union activity.
Dealing with complaints

When a complaint relating to discrimination or rights arises, it must be dealt with by
following organisational policies and procedures. This may involve an initial internal
process; however, you can initiate an external process straightaway if you feel
uncomfortable about raising the issue in your organisation, or if the leaders in the
organisation are the subject of the complaint.
The following are some examples of situations where client rights have not been
upheld:
XX A family who is next on the waiting list is not notified of a vacancy because of their
values, beliefs, attitudes or culture.
XX The requests of a family are followed through based on the decision of educators
rather than policies or legislation.
XX Parents are communicated with unfairly based on how sociable or approachable
they seem.
XX A family is forced to provide information they feel uncomfortable sharing.
XX A family’s confidential information is being used for something other than the direct
care of their child, without the family’s consent.
If you are a member of a union, a representative can support you through an internal
or external process.
Internal processes for dealing with complaints
XX Contact your supervisor and/or service leader. Explain your concerns, what has
happened and how it is affecting you.
XX Identify who needs to take action. Is there something you need to do, such as
documenting the issues, or does the supervisor need to do something, such as
removing a notice or speaking with a staff member?
XX If these actions are not effective you may try to speak to a supervisor at a higher
level or take the issue to an external body.
External processes for dealing with complaints
XX Lodge your written complaint with the Anti-discrimination Board or Australian

Human Rights Commission.
XX An officer will investigate the issue. They will contact you and all people involved
in the complaint.
XX If the complaint moves forward it will go to a conciliation meeting where both
parties can express their account of the situation and come to an agreement, if
possible.
XX If conciliation is not successful, the complaint can move to the Administrative
Decisions Tribunal or the Federal Court or Federal Magistrates Court (for disability
discrimination). A court hearing will occur and a decision will be made.
Human needs and human rights

The terms ‘human rights’ and ‘human needs’ are
perceived very differently when it comes to ethical
and legal issues:
XX Human rights relate to the immediate and
important aspects of respect, dignity and
fairness.
XX Human needs are basic physical needs,
including adequate food, water, air, clothing
and sleep.
The UN Convention on the Rights of the Child is made up of 54 articles, which outline
the minimum standards governments should meet to provide adequate services and
support for children and their families in the areas of health, welfare and education. It
signifies the international community’s recognition that children, as human beings, are
entitled to the full enjoyment of human dignity.
Rights you must uphold include those relating to:
XX privacy
XX confidentiality
XX dignity
XX freedom of association
XX informed choice
XX ability to voice concerns
XX openness in sharing ideas and opinions
XX agreed standards
XX access to services.
Child protection laws

Legislation in each state and territory governs the way that child protection services
are provided. The United Nations Convention on the Rights of the Child underpins
Australian child protection legislation.
The following table sets out the legislation that applies to each state or territory.
Child protection legislation
Australian Capital Territory

Children and Young People Act 2008 (ACT)
New South Wales

Children and Young Persons (Care and Protection) Act 1998 (NSW)
Northern Territory
Care and Protection of Children Act 2007 (NT)
Queensland
Child Protection Act 1999 (Qld)
South Australia
Children’s Protection Act 1993 (SA)
Tasmania
Children, Young Persons and their Families Act 1997 (Tas.)
Victoria
Children, Youth and Families Act 2005 (Vic.)
Western Australia
Children and Community Services Act 2004 (WA)
There are a number of frameworks in Australia that support the rights of others. These
frameworks provide access and equity policy in education and care services, including
accommodating children:
XX with disabilities
XX from diverse cultural backgrounds
XX at risk of being abused or neglected.
At a state and territory level, mandatory reporting on child protection issues is

embedded in workplace procedures.
The following are also frameworks, approaches and instruments that you will use in
your workplace as guides to appropriate practice:
XX the National Quality Framework (NQF), including laws, regulations and standards
XX Belonging, being and becoming: The early years learning framework (EYLF) and/or
My time, our place: Framework for school age care in Australia (MTOP)
XX Early Childhood Australia’s Code of Ethics 2006
XX the United Nations Convention on the Rights of the Child
XX national and state/territory legislation
XX organisation policies and procedures.
Supporting clients
As part of your duty of care, you must ensure that every client receives professional
care and has their needs met. This means you have a legal responsibility to
respectfully support all clients when they identify and express their concerns. When
you do this you are advocating for their needs.
Supporting and advocating for clients can be achieved by:
XX creating a client-oriented culture

XX having a non-discriminatory approach to all clients
XX respecting individual differences
XX assisting clients to access services they need and manage any issues they have
XX supporting clients to express their concerns
XX taking client concerns seriously and working respectfully to resolve these
XX following complaints policies and procedures when needed
XX reporting any signs of abuse or neglect
XX supporting cultural, linguistic and/or religious diversity, and providing support
for practices
XX providing interpreters and/or translators as needed.
Advocacy services
You can also support clients by referring them to an advocacy service, if appropriate.
An advocate stands up for the client and helps them to make decisions about their
own or their child’s care. The advocate may attend discussions about the child’s care
and make sure the client receives the service they want and need.
As well as professional advocates, an advocate may be a friend, family member or
professional such as a support worker, doctor or lawyer.
There are many organisations that provide advocacy assistance, such as those listed
below.
Advocacy services that can assist clients to have their rights

upheld include:
XX the Australian Human Rights Commission

XX Early Childhood Australia
XX the Association of Children’s Welfare Agencies
XX Child Wise
XX Save the Children
XX state-, territory- and community-based advocacy organisations, such as the
Queensland Child Advocacy Service.
Practice task 1
Read the case study, then answer the questions that follow.
Case study
Leon has been working with Sally in an education and care service for over a year. They
enjoy each other’s company and have always joked and chatted happily during their
breaks.
Leon has recently broken up with his girlfriend and since that occasion, Sally has been
taking all her breaks at the same time as Leon. She has made some jokes about his
sexual activity and asked private questions about what he is doing over the weekend.
At first Leon thinks Sally is just being supportive, but some of Sally’s questions make him
feel very uncomfortable; for example, Sally once asked him if he makes late night phone
calls to women he works with. Following this he found a note in his locker with Sally’s
name and phone number on it.
Leon feels uncomfortable about this as he likes to keep his personal and work life
separate. He is not sure what to do, but feels the situation may end badly as he sees Sally
only as a work colleague.
1. What initial action might Leon take to deal with this situation?
2. What is wrong with Sally’s actions?
3. List four types of discrimination not related to this case study.
1B Legal responsibilities
Each education and care service operates
according to its policies, procedures and
protocols, which reflect the basic philosophy of
the service and its legal obligations. You will most
likely receive a manual or handbook that contains
vital information about policies and procedures
for all staff, particularly those who are new to a
service.
As an educator, it is essential that you take
responsibility for understanding legislation and
guidelines, and implementing actions that uphold
these.
Those you work with will expect you to do so. However, you should always ask for
support and assistance if you are uncertain about any situation.
Scope of legal responsibilities

Being familiar with the relevant federal, state and territory laws and regulations
enables you to apply them as part of your daily work.
Knowledge of legislation allows you to:
XX ensure your own legal compliance
XX understand your obligations
XX contribute to policy and procedure development
XX support others in understanding their work roles
XX accept responsibility for your own actions
XX provide correct and clear information to parents.
Position descriptions
The purpose of a position description is to provide a clear explanation of the
boundaries of a person’s job role and the skills required to perform this job.
A position description should:

XX explain the purpose or objective of the role
XX indicate the key responsibilities of the role
XX identify the tasks that must be performed to fulfil each responsibility
XX explain the accountability structure and reporting arrangements to ensure the

responsibilities of the position are met
XX indicate whether there are any specialised skills or necessary knowledge
XX outline the key selection criteria used to determine the suitability of applicants
XX describe the terms and conditions of employment.
Position descriptions also help to clarify roles and responsibilities of staff and the
management body. They provide a foundation for human resources management in
the following ways.
Staff recruitment and selection
Position descriptions assist management to understand the sort of person required

for the role and assist job applicants to assess whether the role is suited to them.
Staff appraisal
Staff appraisals provide the opportunity for you and your supervisor to discuss your
performance based on the position description. You can then both identify areas
where you would like to receive more training or support (you may even discuss
career prospects and future opportunities).
Performance counselling
Supervisors are able to measure your performance from the position description
and then provide training or support in areas of need. This may include disciplinary
actions if you are not performing appropriately.
Statement of duties
You might breach duty of care obligations or other legislative
requirements if you are completing tasks incorrectly or above
your role. The tasks you are expected to complete are usually
outlined in the statement of duties section of the position
description.
If the statement of duties is unclear, or if you are unsure
about any tasks, unclear of a duty or want to make sure you
are taking on the correct responsibilities for your role, seek
clarification from the policies and procedures manual, or from your supervisor or
manager.
By clarifying information you are not only able to undertake duties appropriately, but
are assisting to update and improve the statement so all staff members can interpret
it correctly.
Work role breaches

A breach occurs if you fail to meet your work role, or your legal or ethical obligations.
Examples of work role breaches include:
XX breaking confidentiality or privacy of a client or colleague
XX disciplining a child physically or using an inappropriate tone of voice or language
XX failing to meet a duty of care
XX demonstrating disrespectful behaviour
XX undertaking actions outside of regulations.
A number of consequences could occur should you breach your work role boundaries.
Breaches of legislation may pose significant risk, and could result in penalties being
imposed on you and/or the organisation.
At a personal level, organisations will have a discipline policy in place, which will
outline the procedures and possible consequences that apply when breaches occur.
During a disciplinary process employees are able to have the support of an advocate
or union representative, should they wish.
Common outcomes of legislative and policy breaches are outlined here.
Feedback
For a minor breach your supervisor may discuss your actions with you and ensure
you are aware of how you have breached work role boundaries.
Formal discussion
Your supervisor may formally meet with you to discuss a more serious breach or
a repeated breach, advising you of the expected behaviour and warning you of an
official process should you repeat the breach or continue a particular action. There
may be written notice of this meeting, along with a written outline of what has
occurred in the meeting.
Verbal caution or written warning
You may receive a verbal caution or a written warning.
Dismissal or disciplinary action
If misconduct or a breach of role responsibilities continues, disciplinary action such

as dismissal may occur.
If a breach of work role responsibilities is severe, it is possible that an immediate
dismissal will occur. For example, this would occur if a child is physically or
intentionally harmed by an educator, or if the funds of the organisation have been
stolen or intentionally misused.
Respond to legal issues

Legal issues are actions that are taken that result in legislation being breached. In an
education and care service there are many legal issues to consider. Some of these rely
on your individual professional practice, such as duty of care. Other issues link to how
the whole service operates.
Legal issues may relate to:
XX licensing
XX child protection
XX employment and industrial relations
XX child supervision
XX discrimination
XX health and safety, including duty of care
XX confidentiality and privacy
XX criminal activity such as fraud
XX negligence.
You may be placed in a situation where you witness or identify a legislative breach in
your workplace. The breach may have been committed by you or a colleague, or may
be the result of a supervisor’s actions.
If you are aware that you have breached legislation, speak to your supervisor as soon
as possible to attempt to rectify the situation. If the breach was committed by you due
to the expectations others place on you, advise your supervisor of your concerns.
A situation where legal issues are repeatedly breached can result in fines and/or
legal proceedings. Always take action when breaches occur. For example, if you are
placed in a situation where you are breaching legislation, report this to your regulatory
authority immediately.
If a colleague or supervisor’s actions result in a breach of work role responsibilities,
you may be able to speak to the supervisor or their manager. Where this is
inappropriate or not possible, you may wish to pursue the matter formally by reporting
it to your regulatory authority.
Regulatory authorities
Regulatory authorities are bodies appointed by the government to enforce their laws.
The education and care services industry has a regulatory authority in each state and
territory.
You can find the contact details for regulatory authorities on the Australian Children’s
Education and Care Quality Authority (ACECQA) website:
http://aspirelr.link/acecqa-regulatory-authorities
Practice task 2
Case study
Merian, an educator, has observed her co-worker Kimberley raise her voice to a child,
place her face close to the child’s and hold his arm tightly. Kimberley then pushed the
child as she walked away, causing the child to fall backward.
Merian is very upset about what she saw and knows this is not appropriate behaviour
for an educator. Merian immediately speaks to her supervisor about what happened and
explains what she had seen.
1. Why is it important for Merian to be familiar with the regulations of her state or
territory and how she can put them into practice as part of her daily work?
2. What type of legal issue is Merian responding to?
3. If Merian was in your state/territory, what is the website, mailing address, email
address and phone number of the children’s services regulatory authority she
would contact?
4. Is the child’s right to be safe in this situation a human right or a human need?
1C Legal work practices

You may be faced with a range of issues and dilemmas while working within the
children’s services sector. The way you deal with these will impact directly on you, the
children, their families and your colleagues. At times it may be necessary to discuss
your role and responsibilities and causes of concern with other educators or your
supervisor. By being familiar with your service’s policies and procedures, legislative
requirements and your job description, you will be most likely to work within your role.
Reporting requirements
Legislation relating to child protection states that any person who believes a child is
in need of protection should notify a child protection service. As an educator and an
advocate for children, this is your moral obligation.
Child protection legislation provides guidelines for how to report abuse and how to act
in situations where you are concerned that harm is occurring.
You may be concerned that harm is occurring due to:
XX abuse in all forms including physical, sexual and emotional abuse

XX domestic and family violence
XX neglect
XX exploitation
XX alcohol and other drug (AOD) concerns
XX systems abuse (harm done to children through policies, procedures, legislation
and guidelines).
Mandatory reporting
Notifications of a child in need of protection are made
under the relevant state and territory Act. These Acts
state that any person who believes a child is in need
of protection must report the situation and provide the
details that have made them believe this. Any person
can make a report, regardless of profession or position,
to the child protection service or state department that
deals with child abuse.
You must report a situation of abuse if you are
concerned the child’s parents are unable or unwilling
to protect the child. If you are in this situation you are free to report your concerns for
moral reasons rather than because the law compels you to do so.
The Acts and regulations of each state and territory also state that certain
professionals must report abuse when they believe a child is in need of protection.
This is referred to as mandatory reporting and differs throughout Australia.
Commonly, doctors, nurses, midwives, school teachers, medical professionals, health
professionals and police officers are all mandated to report abuse. The types of
abuse they are mandated to report also vary, but include sexual, physical, emotional/
psychological abuse and any form of neglect.
To identify if you are required to report child abuse under mandatory reporting laws, go
to the Australian Institute of Family Studies website:
http://aspirelr.link/mandatory-reporting-child-abuse
To view your state or territory authority for reporting, or advice and support regarding
child abuse go to the Australian Institute of Family Studies website:
http://aspirelr.link/state-child-abuse-authority
You should also be aware of reporting requirements that exist outside of mandatory
reporting. For example, in Victoria early childhood teachers are mandated to report
child abuse while educators are not. However, Child Safe Standards deem that all
adults working in an organisation that cares for children in Victoria are legally required
to report abuse.
To find out more about Child Safe Standards, go to the Department of Education and
Training Victoria website: http://aspirelr.link/child-safe-standards
Records management
It is a legal requirement that confidential
information is stored in a secure location,
but is still accessible to staff. Any form of
communication with others, including personal
records, emails, photos, reports and incident
notes are included in this requirement.
Locked filing cabinets, folders, private computers
or other technology-based resources are all
appropriate places to store records. These records
need to be easily accessible and securely stored
for as long as they are needed, then destroyed
once they are no longer required.
While service records may include a range of legal documents that collect enrolment,
fee and other information, you will need to keep records that may include:
XX children’s portfolios
XX observations
XX incident reports
XX illness records
XX allergy and medical information
XX individual care requirements
XX cultural backgrounds.
Regardless of the type of information being recorded, you must follow service
policies and procedures when completing each record. Ensure you include sufficient
evidence and information, and store these confidentially and safely for record-keeping,
reference, evidence and as part of auditing. All records must be kept in order, up-to-
date and readily available upon request.
Complaints management
When clients are clearly aware of the service policies and procedures, are part of
continuous improvement processes and have their needs met, their concerns or
complaints should be minimal. Similarly, parents who have developed a trusting
relationship with you are more likely to discuss issues with you prior to a situation
escalating.
Every service has a complaints policy and appropriate procedures to support the policy
(this may also be known as a parent grievance policy). A complaints policy informs
each party of their role and explains how the complaint should be handled. The policy
must be made available to all clients in the language of their choice to ensure it is
understood and can be implemented. The policy and procedures must be followed
when your service receives a complaint.
Steps to take when dealing with a complaint:
XX Outline time frames for dealing with the issue.
XX Specify how the complaint should be recorded; for example, as a progress report,
incident report or as case notes.
XX Specify whether the complaint can be managed verbally (on the phone or face to
face).
XX Identify whether there is a nominated complaints officer.
XX Explain how relevant people will be involved.
XX List what advice or support is available.
XX Describe how recorded information should be handled and stored, including how
long the information will be kept for.
XX Describe how the complaint resolution links into the review and improvement of
the service policies and procedures.
XX Include contact details of the regulatory body responsible for the service.
XX List advocacy services the client should be referred to, if appropriate.
Complaints policies
Complaints policies and procedures may vary between organisations, so ensure
you understand your role and responsibilities for dealing with complaints in your
organisation. Your role may involve recording details of the complaint, or referring the
complaint to your supervisor or complaints officer.
The Education and Care Services National Regulation states the following in relation to
complaints:
XX Regulation 168 (0): All education and care services must have policies and
procedures dealing with complaints.
XX Regulation 173 (2) (b): Prescribed information must be displayed, including the
name and telephone number of the person at the education and care service
whom complaints may be addressed to.
Clients who would like to make a complaint must be supported and encouraged to
do so in the service so that the issue can be promptly managed and resolved. This
is an important part of ensuring clients’ needs are met. However, a client may also
contact a regulatory body if they feel they are unable to approach the service, that the
issue is not resolvable at service level or that their complaint has not been resolved
adequately.
General complaints that may occur in education and care

services relate to:
XX lost clothing
XX concerns regarding parts of the program
XX uncertainty about routines and whether a child’s needs are being met
XX concerns about the menu
XX concerns about the fee structure
XX a lack of available spaces.
Serious complaints
Serious complaints may be dealt with immediately at the service level. However, in
some states and territories they must also be reported to the regulatory authority by
the service.
Examples of serious complaints that may be reported directly to the regulatory body
are listed here.
More serious complaints may relate to:
XX child–staff ratios not being met
XX food being inadequate or unhealthy
XX food handling and storage practices being below standard
XX observations of an educator treating a child inappropriately
XX a lack of program planning, or planning not meeting the children’s needs
XX use of biased or disrespectful language, attitudes or actions
XX a child being removed or leaving the service without parental consent
XX incorrect administration of medication.
When a serious complaint is made, an education and care service must follow the
Education and Care Services National Regulation 176 (2) (b). The organisation must
notify the relevant regulatory authority within 24 hours if the complaint relates to
an incident that requires an approved provider to close the premises or reduce the
number of children attending the organisation.
Assistance with complaints

Individual client needs must be taken into
consideration when dealing with complaints. For
example, a client’s cultural, linguistic or religious
diversity may impact their ability to communicate
or make a complaint. This should never stand in
the way of a client being able to make a complaint
and have it resolved appropriately. Therefore,
you must take steps to recognise and respond
to these needs. For example, you may need to
provide interpreters to help communicate exactly
what the client wants and needs, and to help
ensure the client understands the process and
how their complaint will be dealt with.
After a complaint has been made and steps have been taken to rectify the situation,
follow up with the client to ensure they are satisfied with the resolution and that the
problem has been resolved appropriately. If the client is not satisfied, follow your
organisation’s procedures to further assist the client until an appropriate resolution
can be implemented.
Informed consent
You must obtain permission before conducting, performing or implementing specific
practices, guidelines or procedures in your service. You must ensure:
XX the person consenting has the ability to make the decision
XX you have provided enough detailed information
XX the person giving consent has made their decision without being pressured
XX the person giving consent understands the information they have received and that
they can withdraw their consent at any time.
Parents or guardians of a child commencing enrolment in a regulated children’s
service should be asked to provide signed authorisations that consent to you making
decisions and taking actions on behalf of the child. Each of the following examples
require consent from a parent or guardian before a child can participate in or be
treated in accordance with organisational policies and procedures.
Permissions you must receive include approval to:
XX administer medication
XX provide first aid
XX call an ambulance if a child is seriously injured
XX record observations of a child
XX take photos of the child
XX apply sunscreen before going outdoors
XX leave the premises on a regular basis to attend a specific location, such as the
supermarket or a local park
XX involve children in particular celebrations
XX introduce specific foods that are not normally included in the child’s diet.
Without this consent from the child’s parent or guardian, you are breaching both legal
and ethical guidelines if you carry out any of the above actions. You must make sure
that the parent or guardian knows clearly what you want to do and why. This means
that you should be very clear in the description of the permissions so that parents feel
they have been fully informed of your intentions when they sign.
Practice standards
When you are working to legal and ethical guidelines and
your actions are in line with the current goals of your service
procedures and processes, you will be following practice
standards. By doing this you will also learn new skills, gain
further knowledge and practise the standards set out by both
your service and legislative requirements.
The NQF will guide your actions. In following the components
of the NQF, you are following the practice standards of the
education and care services industry.
Rights and responsibilities

Rights and responsibilities not only play a significant role in determining specific
actions or ways to conduct certain tasks, but are also governed by legislative
requirements and organisational policies and procedures.
Each educator, supervisor, manager, client and family member has roles and
responsibilities relevant to their participation and involvement in the environment.
Each of these groups and individuals need to be aware of your organisation’s
expectations and specific policies and procedures to ensure they are following these
while they are on the premises.
Client rights
Every client entering your service, particularly parents and children, has rights and
responsibilities, as described below.
Clients have a right to:
XX a safe, clean and hazard-free environment
XX feel safe
XX be treated as equals
XX have their say and voice their concerns
XX feel welcomed
XX feel confident in having their physical, social and emotional needs met
XX be respected
XX participate in the environment.
Client responsibilities
When clients have additional needs, they have
the right to access available support systems,
including such services as:
XX inclusion support
XX interpreter services
XX medical and allied health professionals
XX preschool field officers
XX organisations providing early intervention

support for children with disabilities.
Clients also have responsibilities when entering
your service, including:
XX ensuring the safety of others around them
XX managing records such as enrolment forms, medication forms, attendance records
and allergy information
XX keeping the lines of communication open with the educators, informing them about
their child’s needs, difficulties, family situations and any other factors that can
influence their care and education.
All clients need access to organisational policies and procedures, particularly those
that will affect them or their children directly. They also need to understand the ways
they can:
XX report concerns or issues
XX make complaints
XX make changes to their enrolment information
XX commence a medical action plan
XX ensure their child’s dietary requirements are being met.
Employer rights and responsibilities

Your employer has rights and responsibilities in relation to all of their employees and
clients, as well visitors who enter the organisation. This includes their safety, and
emotional and psychological welfare, along with a duty of care towards every individual
entering, using and visiting the organisation.
Health and safety legislation outlines specific requirements and conditions that must
be present in the workplace. The legislation covers:
XX the work environment
XX the condition and availability of resources and grounds
XX employee breaks and shifts
XX the cleanliness, safety and structure of the building, including its internal and
external premises.
All employers must abide by the elements and criteria set out in the legislation or may
face legal proceedings and fines.
Worker rights and responsibilities

As an educator you have certain rights and responsibilities. These are clearly
documented and set out for you in your position description, service policies and
procedures, the NQF, and health and safety legislation. When aspects of these rights
and responsibilities are not being upheld, breaches may occur that may result in
incidents and injuries. Disciplinary action may be taken against you or your workplace
if this occurs.
Assist with complaints

Example
Bianca, an educator, is greeting the parents and children

as they arrive in the morning. Darim, five years, recently
commenced at the organisation after his family moved to
Australia from the Middle East. Although Darim’s mother
Adira doesn’t speak English well, she seems quite happy
with the organisation.
Today when they arrive Bianca notices that Adira doesn’t
look happy. Adira walks up to Bianca and gives her a
picture of a Christmas tree that Darim coloured in the day
before, and says, ‘Christmas, no pray’. Bianca doesn’t know what she means, so she
says, ‘I’m sorry, I don’t understand’. Adira shakes her head, points at the Christmas
tree and says, ‘Darim, Christmas, no pray’. Bianca can see that Adira is quite upset,
so she takes her into her supervisor’s office and goes to find her supervisor, Farah, for
assistance.
Bianca explains to Farah that Adira is not happy, but she is not sure why, as they are
having trouble communicating. Farah suggests that they use an interpreter service to
help them communicate.
Farah rings an interpreter service and is transferred to someone who speaks the
same language as Adira. Through the interpreter, Bianca and Farah learn that Adira
is unhappy that Darim has been given a Christmas tree to colour in as he is Muslim
and does not celebrate Christian events. Adira says she understands that there are
Christian children in the centre and she is happy for Darim to be involved, but that she
does not want Darim to be part of any Christian worship such as prayer or discussion
of the bible.
Farah says that she understands the concerns and apologises if she has offended
Adira. She explains that no Christian worship is included in the program and that the
children are only involved in the activities they choose. Farah says that within the
program many celebrations are reflected and asks Adira if she can suggest some
activities that may help the other children learn about Darim’s celebrations. Adira says
she thinks this is a good idea, but she’s not sure what is appropriate. Farah suggests
that they have someone from the local community Muslim youth group come to talk
to the children and involve them in some games. Adira thinks this is an excellent idea
and is very happy that she has been understood and that her concerns have been
resolved.
Practice task 3
1. List four places where information on the responsibilities of an educator can be
found.
2. If another educator is heard communicating inappropriately in the work

environment, what procedure should be followed?
3. What is informed consent and why is it necessary to obtain it from parents or

guardians?
4. List two types of abuse that you may need to report under mandatory reporting
laws.
1D Reporting breaches
As a duty of care requirement you must report any potential or actual breaches of
practice in accordance with your service’s policies and procedures. Your response
should be prompt to ensure the breach ceases immediately with no repeat occurring in
the short or long term.
Recognise and respond to a breach

When you are aware of your organisational
policies and procedures as well as the legislative
requirements of the NQF, you should be able to
understand and recognise a breach in practice.
This may be a breach you or others have
unintentionally caused.
When noticing a breach, you must determine the
appropriate legal and ethical action, and report
this to an appropriate person. If the person you
report to does not act, or you are concerned
for the welfare of a child or co-worker, you may
need to report directly to the relevant regulatory
authority.
Organisational procedures
Each education and care service will have its own policies and procedures that align
with industry-related legislative requirements, codes of practice and duty of care
requirements. Read and keep up-to-date with each of these to fully understand your
role and responsibilities. Staff meetings and professional development training plays a
significant part in maintaining your knowledge of changes to current practice, including
your organisational procedures. You will implement best practice if you are proactive. If
you are not sure of something, always ask another educator or supervisor, or read the
appropriate policy for clarification.
Policy breaches
Breaches of policies and procedures can easily occur. Be familiar with your
responsibilities so you can best ensure the safety and health of all children, families
and staff. Use open and direct communication with co-workers to assist in determining
when, why or how a breach may be possible. Follow procedures even if others aren’t.
If someone else’s actions are in breach, voice your concern or ask them why this is
happening. If you lack confidence in speaking up, seek support from your peers or
supervisor.
Here are some examples of breaches of practice in an education and care
environment:
XX An educator feeds a child food that the family has requested they are not to be
given.
XX An educator shares individual children’s lunches with others.
XX Children’s photos at play are posted online without prior informed consent from
parents or guardians.
XX Food with traces of nuts is found in the kitchen when the centre is advertised as
nut-free.
XX Children’s nappies are not being changed regularly, causing nappy rashes.
XX Educators tell parents their children have slept when they haven’t.
XX Educators tell parents their child has had a fantastic day when they haven’t.
XX Eating areas are not being cleaned after children have finished snack and meals
times, and children are walking or crawling in these areas and eating scraps from
the floor.
XX Children are not being given individual water bottles or cups to drink from.
XX Child—staff ratios are not being implemented at all times.
XX Children are not wearing hats or sunscreen when going outdoors during summer
months.
XX Clothing preferences are not being respected.
XX Children are participating in experiences that are against their cultural beliefs and
practices.
XX Educators are using loud, rude and abrupt tones with the children.
Legal breaches
When legislation is breached, consequences occur. The outcome will depend on:
XX the breach itself
XX how, why and when it occurred
XX who was involved.
Your organisation should have policies and procedures in place, which you must follow
when a legal or ethical breach occurs. These procedures may include ensuring training
occurs or taking disciplinary action, including written or verbal warnings. Depending on
the severity of the breach, it may result in immediate dismissal from the organisation.
When breaches are identified by regulatory authorities due to a complaint or report, or
as part of the assessment and rating process, ultimatums may be given. For example,
the organisation may be required to demonstrate compliance within a set period, or
may need to provide a detailed action plan and periodically report on its progress.
Practice task 4
Case study
Lucy is an educator at a long day care centre and is busy getting morning tea ready. She is
cutting up some fruit and placing it in bowls ready to serve the children. Cara comments
when walking past, ‘Don’t forget to give Riley his medication – he needs to have it with
food’. Lucy is in a rush, as it is nearly her break time, and she forgets to organise Riley’s
medication. Later in the day she remembers, and is worried she’ll get in trouble, so she
fills in and signs the medication administration form, and forges her co-worker’s signature,
even though Riley never received the medication.
1. How has Lucy breached legislation?
2. What should Lucy have done in this situation?
Summary
XX Laws are rules that apply to all people. They are developed to create a consistent
understanding of what is and is not appropriate.
XX In the education and care services sector, a National Quality Framework (NQF) has
been implemented with the establishment of the Education and Care Services
National Law.
XX Confidentiality and privacy are important factors when considering the legal and
ethical aspects of your role.
XX Anyone caring for children has a duty of care towards those children.
XX Dignity of risk is about respecting the abilities and disabilities of others by allowing
them to make choices for themselves.
XX Each education and care service operates according to its policies, procedures and
protocols, which reflect the basic philosophy of the service.
XX Being familiar with the regulations of your state or territory enables you to put them
into practice as part of your daily work.
XX The purpose of a position description is to provide a clear explanation of the
boundaries of a person’s job role and the skills required to perform that job.
XX If you are aware that you have breached legislation, speak to your supervisor as
soon as possible to attempt to rectify the situation.
Learning checkpoint 1
Identify and respond to legal
requirements
This learning checkpoint allows you to review your skills and knowledge in identifying
and responding to legal requirements.
Part A
1. How can you can identify, access and interpret information about the legal
requirements of your job role?
2. Describe what discrimination means, and give two examples of discrimination.
3. List five types of legal and ethical issues that may occur in a children’s services
workplace.
4. Describe what is meant by the term ‘dignity of risk’.
5. What is informed consent?
6. Which article of the Universal Declaration of Human Rights relates to equal pay for
equal work?
7. If a child had an accident and you completed an incident record, what are two
things you could do to manage this record appropriately?
8. If you notice your supervisor pinching a child and leaving a bruise, would you be
required to report this according to mandatory reporting laws in your state or
territory?
Part B
Case study
Carla works with three other educators who all have very different views, ideas and
concepts relating to what is best practice for the children. Carla likes to ask questions
about her work role to ensure she is performing her role in accordance with her service’s
policies and procedures. She notices some of her colleagues implement practices that
seem to be in breach of the guidelines. As Carla is new to the service, she is hesitant to
report the breaches to her supervisor.
1. If Carla notices a breach of ethical or legal responsibilities, what should she do as

part of her duty of care?
2. What could Carla do to find out more about the NQF, specific laws, regulations,
industrial relations legislation and health and safety practices (including duty of
care) necessary in the education and care services environment?
3. If a parent notices the service practices are inappropriate, which policy should they
follow?
4. If a parent’s concerns are about their child’s access to water during the day, would
this relate to a human need or human rights?
Topic 2 Identify and meet ethical
about:
responsibilities
You are likely to face a number of ethical dilemmas as
2A Ethical responsibilities
an educator working with children and their families.
2B Meet ethical An ethical dilemma is a situation where you need to
responsibilities choose from two or more morally questionable courses
of action. When these dilemmas occur, you should seek
2C Help with ethical issues support from your supervisor or manager and be guided
2D Ensure non-judgmental by appropriate documentation, such as Early Childhood
practice Australia’s Code of Ethics.
2E Ethical problem-solving By working in the boundaries of your role, you can

minimise many potential ethical dilemmas. Be aware
2F Recognise and report that every service may approach these challenges
unethical conduct differently and you must follow the expectations of your
service.
2G Conflicts of interest
 Quality Area 1: Educational program and practice
 Quality Area 2: Children’s health and safety
 Quality Area 3: Physical environment
 Quality Area 4: Staffing arrangements
 Quality Area 5: Relationships with children
 Quality Area 6: Collaborative partnerships with families and communities
 Quality Area 7: Governance and leadership
Principles
 Secure, respectful and reciprocal relationships
 Partnerships
 High expectations and equity
 Respect for diversity
Practice
 Holistic approaches Holistic approaches
 Cultural competence Cultural competence
Outcomes
 Children have a strong sense of wellbeing
Topic 2 Identify and meet ethical responsibilities
2A Ethical responsibilities
While legal issues relate to specific legislation or
guidelines, ethical dilemmas are often less clear
and sometimes can be interpreted differently from
one person to another.
Ethical dilemmas are common in education
and care services. They include the following
situations:
XX Parents asking you to keep their child awake
all day so they will sleep better at night.
XX Parents wanting you to hold an infant over a
toilet after each meal until the child passes
urine or has a bowel movement.
XX Observing other educators interacting inappropriately around the children.
XX A parent confiding in you that they think a supervisor at your service is responsible
for bruises on their child’s arm.
Ethical information
Ethical information may be required as you combat an array of practices, requests and
roles with other staff, children and their families. You will need to research, converse
and enquire as you make attempts to find useful, factual and insightful information
relating to specific ethical requirements. It is useful to discuss this information with
others or use it as a guide.
Your organisational code of conduct plays an important role in
outlining specific values, behaviours and expectations. Following
a code of conduct helps you to implement practices that are
consistent and in line with organisational standards.
Watch this video for more information about accessing information
to meet your legal and ethical obligations.
v 0004
Ethical responsibilities
To demonstrate best practice, you must be able to interpret any applied code of
conduct and uphold the morals, values, beliefs and expected practices of the
organisation.
Ethical responsibilities include day-to-day practices or attitudes, and the specific
behaviours and expectations you must adhere to when interacting with others. Other
people’s ideas, beliefs and values may differ greatly from your own. However, you must
respect and accommodate them if they are ethically sound. The end result should
always be what is best for all parties involved and what is reflected by the expectations
set out in your organisation’s code of conduct, policies, procedures, protocols,
philosophy and your duty of care requirements.
Legal and ethical frameworks

Legal and ethical frameworks provide a guide to specific actions, practices and
interactions that should be implemented.
The legal framework that applies to the education and care service is the National
Quality Framework (NQF). It includes:
XX Education and Care Services National Law
XX Education and Care Services National Regulations
XX National Quality Standard (NQS)

XX EYLF
XX MTOP
In addition, some international frameworks apply, such as the Universal Declaration of

Human Rights and the United Nations Convention on the Rights of the Child.
Ethical frameworks work hand-in-hand with legislative requirements. Your
organisational code of conduct, policies, procedures and philosophy outline these
requirements.
Ethical breaches
Ethical breaches may be a result of inexperience, lack of skills or misunderstanding.
They may also occur when educators enforce their own values that are not in line with
industry standards or a family’s requests.
When ethical breaches occur, mentors or supervisors may work with the individual
to assist them to increase their skills and/or knowledge to ensure a repeat does not
occur and that they understand the situation clearly. As with legal breaches, severe
situations may result in disciplinary procedures (including immediate dismissal) if
responsibilities or duty of care requirements were neglected.
ECA Code of Ethics

Early Childhood Australia (ECA) is a peak
education and care advocacy organisation acting
in the interests of young children, their families
and those in the education and care field. ECA
has developed a code of ethics that provides a
basis for critical reflection, a guide for professional
behaviour and principles to inform individual and
collective decision-making.
More information about ECA’s Code of Ethics can
be found at: http://aspirelr.link/eca-code-of-ethics
Early Childhood Australia’s Code of Ethics
The core principles in this Code of Ethics are based on the fundamental and
prized values of the profession. They act to guide decision making in relation to
ethical responsibilities. These core principles require a commitment to respect and
maintain the rights and dignity of children, families, colleagues and communities.
1. Each child has unique interests and strengths and the capacity to contribute to
their communities.
2. Children are citizens from birth with civil, cultural, linguistic, social and
economic rights.
3. Effective learning and teaching is characterised by professional decisions that
draw on specialised knowledge and multiple perspectives.
4. Partnerships with families and communities support shared responsibility for
children’s learning, development and wellbeing.
5. Democratic, fair and inclusive practices promote equity and a strong sense of
belonging.
6. Respectful, responsive and reciprocal relationships are central to children’s
education and care.
7. Play and leisure are essential for children’s learning, development and
wellbeing.
8. Research, inquiry and practice-based evidence inform quality education and
care.
I. In relation to children, I will:

1. Act in the best interests of all children
2. Create and maintain safe, healthy, inclusive environments that support
children’s agency and enhance their learning
3. Provide a meaningful curriculum to enrich children’s learning, balancing child
and educator initiated experiences
4. Understand and be able to explain to others how play and leisure enhance
children’s learning, development and wellbeing
5. Ensure childhood is a time for being in the here and now and not solely about
preparation for the future
6. Collaborate with children as global citizens in learning about our shared
responsibilities to the environment and humanity
7. Value the relationship between children and their families and enhance these
relationships through my practice
8. Ensure that children are not discriminated against on the basis of gender,
sexuality, age, ability, economic status, family structure, lifestyle, ethnicity,
religion, language, culture or national origin
9. Negotiate children’s participation in research by taking into account their safety,
privacy, levels of fatigue and interest
10. Respect children as capable learners by including their perspectives in
teaching, learning and assessment
11. Safeguard the security of information and documentation about children,
particularly when shared on digital platforms.
II. In relation to families, I will:

1. Support families as children’s first and most important teacher and respect
their right to make decisions about their children
2. Listen to and learn with families and engage in shared decision making,
planning and assessment practices in relation to children’s learning,
development and wellbeing
3. Develop respectful relationships based on open communication with the aim of
encouraging families’ engagement and to build a strong sense of belonging
4. Learn about, respect and respond to the uniqueness of each family, their
circumstances, culture, family structure, customs, language, beliefs and kinship
systems
5. Respect families’ right to privacy and maintain confidentiality.
III. In relation to colleagues, I will:

1. Encourage others to adopt and act in accordance with this Code, and take
action in the presence of unethical behaviours
2. Build a spirit of collegiality and professionalism through collaborative
relationships based on trust, respect and honesty
3. Acknowledge and support the diverse strengths and experiences of colleagues
in order to build shared professional knowledge, understanding and skills
4. Use constructive processes to address differences of opinion in order to
negotiate shared perspectives and actions
5. Participate in a ‘lively culture of professional inquiry’ to support continuous
improvement
6. Implement strategies that support and mentor colleagues to make positive
contributions to the profession
7. Maintain ethical relationships in my online interactions.
IV. In relation to community and society, I will:

1. Learn about local community contexts and aspirations in order to create
responsive programs to enhance children’s learning, development and
wellbeing
2. Collaborate with people, services and agencies to develop shared
understandings and actions that support children and families
3. Use research and practice-based evidence to advocate for a society where all
children have access to quality education and care
4. Promote the value of children’s contribution as citizens to the development of
strong communities
5. Work to promote increased appreciation of the importance of childhood
including how children learn and develop in order to inform programs and
systems of assessment that benefit children
6. Advocate for the development and implementation of laws and policies that
promote the rights and best interests of children and families.
VII. In relation to the professional, I will:

1. Base my work on research, theories, content knowledge, practice evidence and
my understanding of the children and families with whom I work
2. Take responsibility for articulating my professional values, knowledge and
practice, and the positive contribution our profession makes to society
3. Engage in critical reflection, ongoing professional learning and support research
that builds my knowledge and that of the profession
4. Work within the scope of my professional role and avoid misrepresentation of
my professional competence and qualifications
5. Encourage qualities and practices of ethical leadership within the profession
6. Model quality practice and provide constructive feedback and assessment for
students as aspiring professionals
7. Mentor new graduates by supporting their induction into the profession
8. Advocate for my profession and the provision of quality education and care.
Source: The Early Childhood Australia Code of Ethics extract is reprinted with permission.
www.earlychildhoodaustralia.org.au
Ethical responsibilities
By being aware of your responsibilities and rights and the boundaries of your work
role, you are better able to work ethically and handle situations that are difficult or
distressing.
You are not expected to deal with all ethical dilemmas yourself, and should always act
within your position description and ask your colleagues and supervisors for help
when necessary. Organisational policies and procedures will also guide you in deciding
what actions to take and what decisions you are trained and qualified to make.
You may not agree with the beliefs, actions, customs or lifestyle of someone else.
However, you have a professional obligation to respect these, as long as they cause
no harm. To manage this appropriately, you need to have an open mind to difference.
When working with such a vast range of people, you are bound to come across ethical
challenges. Some of these are recurrent or familiar experiences that standards of
practice and procedures recognise and guide; others may require a more considered
approach.
Educator—client boundaries
Educators have boundaries of expertise and this limitation means that some actions
are inappropriate.
Boundaries may relate to:
XX parent information exchanges, request responses, questions, advice and

guidance
XX behaviour guidance practices
XX social relationships
XX sharing personal information.
If you cross professional boundaries, you are not only causing a legal or ethical breach,
you are also creating future problems for yourself and your organisation.
Regardless of the ways you exchange information, you must be professional at all
times and follow service policies and procedures. This may mean telling families you
are unable to assist, or referring them to a more suitable person, service or method of
gathering information.
Display ethical behavior by showing respect

Example
Patricia has been working as an educator for the past

three years. She cares for Tim, a preschooler who must
follow a strict diet due to his religious faith. Patricia is not
religious and does not agree with Tim’s restricted eating.
However, she realises how important it is for Tim and his
family that his beliefs are respected and that his needs
are met in the education and care environment.
Patricia makes sure that Tim only eats the food his
parents have either provided for him or approved, and
checks each meal carefully before serving it to him.
Practice task 5
Case study
As Susan drops off her son Andy, she approaches the educator, John, and asks if he can
ensure Andy sleeps today as the family is planning to stay out late tonight. Andy is four
years old and doesn’t usually have a nap.
John acknowledges Susan’s request and suggests that he can sit with Andy while he is
lying down, to encourage him to go to sleep.
Susan says that won’t work and to hold Andy down if he wriggles around, until he wears
himself out and falls asleep. She says that is the only way she can get him to go to sleep
at home.
1. What should John do in this situation?
2. When quiet time commences how could Andy’s need for a nap be accommodated?
3. If John tells Susan that it may be distressing for Susan to hold Andy down to go
to sleep and gives her some new ideas, would he be breaching educator—client
boundaries?
4. If John tells Susan that she doesn’t deserve to be a parent because of her
behaviour towards Andy, would he be breaching educator—client boundaries?
5. Outline two other examples of ethical issues that may occur in a children’s services
workplace.
6. What is the purpose of the ECA Code of Ethics?
2B Meet ethical responsibilities

When faced with an ethical dilemma, you are
usually faced with at least two choices. The best
choice to make is the one that has the greatest
chance of resulting in your own and others’
happiness and wellbeing, while the less favoured
choice decreases these aspects.
Making the best choice can be particularly
difficult. Sometimes it is harder when the choice
involves other workers and many views; at other
times it is harder to decide on your own.
You may also be under considerable pressure to
take a certain course of action; for example, to
resolve the situation quickly, or to not raise your concerns if it involves the conduct
of a senior staff member. Despite any pressure you may be facing, always put the
children’s welfare first – you must strive to uphold this at all times. In addition,
remember your position description and what your role is. Sometimes it will not be your
role to resolve the dilemma; at other times you will be expected to support others to
resolve it.
Workplace policies and protocols

Each service develops policies, procedures and protocols that are unique to the
philosophy and values of the team. These determine how all work tasks and activities
are undertaken and help you to resolve ethical issues that arise. When you commence
employment at an organisation, it is vital that you read the policies and procedures
manual so you understand the workplace’s philosophy and the expectations placed
on you. In particular, check how your position description links to these policies,
procedures and protocols.
Here is a brief description of each:
XX Policies: Usually based on legislation, and are used to guide and determine
decisions. They are developed to provide an overall plan with general goals; for
example, all children must wear a hat when outdoors, which helps to protect their
health.
XX Procedures: Describe actions that need to be executed as a sequence of activities,
tasks, steps and processes. When undertaken, they produce the desired result or
outcome.
XX Protocols: A set of rules that describe appropriate behaviours that all workers must
follow. For example, all educators must demonstrate professional behaviour and
a caring manner at all times. Common protocol areas for an education and care
service are shown below. Examples of ethical dilemmas and how these link to the
protocols are also provided.
Health, hygiene and safety practices
This includes incidents and emergencies, illness and infectious diseases,

medication, immunisation and sun care.
Examples of ethical dilemmas:
XX A parent refuses to come early to pick up their child who has become ill.
XX A staff member wears a hijab (traditional headscarf) and refuses to wear a sun
hat outdoors.
General practices
This includes acceptable behaviour and guidance, clothing, lost property and
excursions.
XX A parent insists that their child gets hot when playing outdoors during winter and
should not wear a coat or jumper.
XX You have planned an excursion and one family feels strongly that this is
inappropriate for their children.
Routine practices
This includes meals and snacks, dental care, rest times and toileting.
XX A parent asks you to ensure their child brushes her teeth after each meal. You
don’t usually include this practice, but the child has decayed teeth.
XX A parent wishes for their baby to stay up during the day, even if they are tired.
Administration
This includes absences, accounts and receipts, school holiday care, fee payments
and outstanding accounts.
XX It is the day of an excursion and one family has not paid their fee. Their children
have already been dropped off and the parents are not contactable. They have
given authority for their children to attend.
XX A family is booked into full-time care and pays their accounts on time, but their
children only attend a couple of random days per week and stay only for an hour
or two each visit.
Policies and procedures outline the day-to-day operations within the service. Not only
do they help you resolve ethical issues, they also ensure that staff:
XX are aware of the expectations relevant to their job role
XX maintain care to the highest possible standard
XX can undertake tasks in the appropriate manner.
Watch this video for more information on what policies and

procedures relate to.
v 0003
Practice task 6
1. Describe how policies, procedures and protocols can help you understand your
ethical responsibilities.
2. If you are faced with an ethical dilemma, how might you find out if you are meeting
your ethical responsibilities or if the ethical dilemma is the responsibility of another
staff member?
2C Help with ethical issues

When ethical issues and dilemmas arise you may
ask for the help of others involved and for support
from a senior staff member. It is your duty to
inform others and raise concerns when an issue
occurs.
You may be unable to deal with an ethical
dilemma on your own due to the following factors:
XX You lack knowledge regarding the specific
issue, processes or policies surrounding the
concern.
XX Your roles and responsibilities are not in this
area of experience or expertise.
XX You are unable to confront the individual causing the concern.
Sometimes you may be unaware of issues that can be related to a dilemma.
Recognise potential ethical issues

To recognise a potential ethical issue or concern, you must be able to recognise the
difference between legal and ethical issues. Once you have established this you can
work towards fixing the dilemma.
In any work environment you may observe unethical actions, behaviours or
communication. When you understand the organisation’s code of conduct — in
particular the NQF components — you will be able to recognise unethical actions.
Types of ethical issues

The ethical issues that may occur will vary immensely depending on the factors and
specifics of the situation.
Ethical issues may include incidents regarding:
XX parental requests
XX staff actions
XX communication strategies
XX actions or specific practices implemented
XX communication
XX ideas or beliefs
XX personalities
XX morals
XX prior experiences.
Respond to issues and dilemmas

Your service’s policies and procedures explain how to report particular ethical
dilemmas if they occur. The ECA Code of Ethics is included in these policies and
procedures as part of a National Quality Standard (see Element 4.2.2 of the NQS).
This provides you with guidance strategies to use in particular events and situations,
enabling the best possible course of action to be implemented.
You should be aware of who you can contact or report to if you witness unethical
conduct; for example, your manager or the director. Your service’s grievance
procedures can also guide you as these provide details of actions to take.
Each service will expect you to seek guidance from and report to a particular person.
In some services, only senior staff members are expected to resolve ethical dilemmas
as they feel that less qualified educators may be placed in too stressful a situation.
You may be expected to report unethical conduct verbally; for example, by speaking
to your supervisor face to face or on the phone. You may also be required to report in
writing via an incident report or email. How you report depends on your organisation’s
procedures.
Distinguish between ethical and legal issues

The following are examples that demonstrate the difference between ethical and legal
issues.
Legal issue Ethical issue
If a parent asks you to smack their child If a parent asks you to tell them if their
if they bite, this would be a legal issue. child is biting other children, so they
You know that legally you are unable to could smack them as punishment,
inflict any physical punishment on any this would be an ethical dilemma. You
child. know you should tell the parent about
any biting, but you would also feel it is
inappropriate for the parent to smack
the child, particularly as a delayed
response.
If an educator tells you they are If an educator tells you they are
going on a break when you know going on break and the ratios will be
the educator–child ratios will be appropriate, but there are a number of
inappropriate (for example, you will be children upset and a range of difficult
on your own with 10 infants), this is a situations occurring, this is an ethical
legal issue as you are not allowed to issue.
care for this many infants alone.
Practice task 7
Read the case study and answer the questions that follow.
Case study
Davey has come to pick up his four-year-old daughter Lea from the long day care service.
Davey has not been to the service before. Davey is legally allowed to pick Lea up. When
Lea sees Davey she begins to scream. She refuses to go with Davey and he seems to be
getting aggressive toward her.
1. Is this an ethical issue or a legal issue? Provide reasons.
2. Who might be an appropriate person for the educator to discuss this situation
with?
2D Ensure non-judgmental practice

Each individual or family will have their own set
of values; they will behave in individual ways, and
have their own priorities.
As an educator it is imperative that you respect
other people’s choices and ideas, and the events
they choose to participate in. You should ensure
your interactions towards others remain impartial,
non-judgmental and positive, and recognise that
your own lifestyle is as different from others as
theirs is to yours.
Your own values and attitudes

The way you present yourself and express your values and attitudes to others plays
an important role in how you will be treated in return. Everyone is entitled to their own
opinion; however, people in professional roles must respect individuality. This can
be made simple by thinking about what is important to you and identifying your life
priorities, your own values and attitudes.
When you do this, you can identify when you are relying on professional guidelines and
when you are applying your own point of view. This individual perspective enables you
to approach your work in a unique and valuable way, but your decision-making must
take other aspects into consideration.
Consider your attitude when discussing your own and others’ values. Are you
demonstrating a feeling that you have about a topic relevant to the situation, or are
you being disagreeable or causing offence?
Professionally, you are encouraged to share your values and attitudes if they positively
benefit education and care practices. This is different from voicing values and
attitudes that link with public opinion or community affairs.
Codes of practice and conduct

A code of practice is a set of guidelines that has been developed by a professional
organisation that will support their members to work ethically.
The ECA Code of Ethics guides your workplace practice in helping you to decide on the
way you will respond and deal with situations, events or issues when they arise.
When a set of rules is developed that outlines norms and responsibilities related
to ethics, this is called a code of conduct. In the education and care services
environment, individual organisations will present their employees with a code of
conduct.
Education and Care Services National Regulation 168 states that all education and
care services must have a code of conduct for staff members. The following is an
example of a code of conduct.
Code of Conduct
Example
Staff, students and volunteers will follow the Code of Conduct at all times.
Relevant legislation
XX Education and Care Services National Law Act 2010 (Cth): Section 166, 167, 174
XX Education and Care Services National Amendment Regulations 2017
XX Education and Care Services National Regulations 2011: Regulations 155, 156,
157, 175
XX National Quality Standard, Quality Area 4: Staffing arrangements
XX Charter of Human Rights and Responsibilities Act 2006 (Vic.)
XX Children, Youth and Families Act 2005 (Vic.), as amended 2011
XX Child Wellbeing and Safety Act 2005 (Vic.), as amended 2011
XX Disability Discrimination Act 1992 (Cth)
XX Equal Opportunity Act 2010 (Vic.)
XX Fair Work Act 2009 (Cth)
XX Fair Work Regulations 2009 (Cth)
XX Occupational Health and Safety Act 2004 (Vic.)
XX Occupational Health and Safety Regulations 2007
XX Racial Discrimination Act 1975 (Cth)
XX Racial and Religious Tolerance Act 2001 (Vic.)
XX Sex Discrimination Act 1984 (Cth)
Background
The Code of Conduct establishes a standard of behaviour to be followed by all staff,
students and volunteers at the service. The Code of Conduct defines how individuals
should behave towards each other, towards the children, and towards other
organisations and individuals in the community.
Definitions
XX Assault: An incident where a person causes injury, pain, discomfort or damage
to another person. It also includes insult or deprivation of liberty. Assault can be
physical or verbal.
XX Duty of care: Refers to the responsibilities of organisations to provide people with
an adequate level of protection against harm and all reasonable foreseeable risk
of injury.
XX Ethical conduct: Always act in the best interests of children, their parents/
guardians and families, and users of the service.
XX Harassment: When someone is demeaning, derogatory or intimidating towards
another person. Harassment includes:
−− racial taunts
−− taunts about sexual orientation or gender identity
−− sexual harassment: unwelcome physical, verbal or written behaviour of a
sexual nature
−− repeated insulting remarks.
XX Respect: Value the rights, religious beliefs and practices of individuals. Refrain
from actions and behaviour that constitute harassment or discrimination.
XX Support: Work in a cooperative and positive manner.

XX Serious incident: An incident resulting in the death of a child, or an injury, trauma
or illness for which the attention of a registered medical practitioner, emergency
services or hospital is sought or should have been sought. This also includes
an incident in which a child appears to be missing, cannot be accounted for, is
removed from the service in contravention of the Regulations or is mistakenly
locked in/out of the service premises (Regulation 12). A serious incident should
be documented in an Incident, Injury, Trauma and Illness Record (sample form
available on the ACECQA website) as soon as possible and within 24 hours of the
incident. The Regulatory Authority (DEECD) must be notified within 24 hours of
a serious incident occurring at the service (Regulation 176(2)(a)). Records are
required to be retained for the periods specified in Regulation 183.
Professional standards for staff, students and volunteers

Relationships with children
In their relationships with children, all staff, students and volunteers will demonstrate
their commitment to high-quality education and care for children by:
XX being a positive role model at all times
XX encouraging children to express themselves and their opinions
XX allowing children to undertake experiences that develop self-reliance and self-
esteem
XX maintaining a safe environment for children
XX respecting the rights of all children
XX contributing to a service environment that is free from discrimination, bullying and
harassment
XX speaking to children in an encouraging and positive manner
XX listening actively to children and offering empathy and support
XX giving each child positive guidance and encouraging appropriate behaviour
XX regarding all children equally, and with respect and dignity
XX having regard to the cultural values, age, physical and intellectual development,
and abilities of each child at the service
XX providing opportunities for children to interact, and develop respectful and
positive relationships with each other, and with other staff members and
volunteers at the service
XX informing children if physical contact is required for any purpose, and asking them
if they are comfortable with this interaction
XX ensuring all interactions with children are undertaken in full view of other adults
XX encouraging and assisting children to undertake activities of a personal nature for
themselves, e.g. toileting and changing clothes
XX respecting the confidential nature of information gained about each child while
participating in the program.
Relationships with parents/guardians and families

In their relationships with parents/guardians and families, the staff, students and
volunteers will demonstrate their commitment to collaboration by:
XX being respectful of, and courteous towards, parents/guardians and families at all
times
XX considering the perspective of parents/guardians and families when making
decisions that impact on the education and care of their child
XX communicating with parents/guardians and families in a timely and sensitive
manner
XX responding to concerns expressed by parents/guardians and families in a timely
and appropriate manner
XX respecting the cultural context of each child and their family
XX working collaboratively with parents/guardians and families
XX respecting the privacy of information provided by parents/guardians and families,
and keeping this information confidential, as required under the Privacy and
Confidentiality Policy.
Relationships with colleagues at the service

In their relationships with colleagues, the staff, students and volunteers will
demonstrate collegiality by:
XX developing relationships based on mutual respect, equity and fairness
XX working in partnership in a courteous, respectful and encouraging manner
XX valuing the input of their peers
XX sharing expertise and knowledge in appropriate forums, and in a considered
manner
XX respecting the rights of others as individuals
XX giving encouraging and constructive feedback, and respecting the value of
different professional approaches.
Professional responsibilities
The educators and all staff will demonstrate commitment to their professional
responsibilities by:
XX undertaking their duties in a competent, timely and responsible way
XX ensuring their knowledge and expertise is up-to-date and relevant to their role
XX understanding and complying with legal obligations in relation to:
−− discrimination, harassment and vilification
−− negligence
−− mandatory reporting
−− privacy and confidentiality
−− occupational health and safety
−− raising any complaints or grievances.
Sources
Early Childhood Australia Code of Ethics: www.earlychildhoodaustralia.org.au
KPV Early Childhood Management Manual
The Universal Declaration of Human Rights: www.un.org/en/documents/udhr/
Victoria Legal Aid: www.legalaid.vic.gov.au
United Nations, Convention on The Rights of the Child
Competing values
Example
Amalia is a team leader from a Christian background. Her
values are strong in regards to believing in God and saying
a prayer with the children before each meal.
Kate works alongside Amalia each day and holds no
beliefs or faiths, but doesn’t feel it is appropriate to expect
the children to say a prayer before eating, as this may be
against their parents’ values and beliefs.
Kate decides to be honest with Amalia and express her
concerns regarding this practice. She puts across her
points of view, values and beliefs, asking Amalia to do the same.
Together they come to an agreement that the children will talk about the things they
are thankful for before meals, but will not acknowledge God or use a prayer. This
compromise enables both Kate and Amalia’s values and beliefs to be combined and
accommodated.
Practice task 8
1. What is the purpose of a code of practice?
2. List three of your own personal values and attitudes. For each one, identify a value
or attitude that another person may have that would oppose your view.
3. Read the example code of conduct provided. Which statements help you to be non-
judgmental when it comes to working with your colleagues?
2E Ethical problem-solving
If you recognise a potential ethical dilemma, you will be guided by a supervisor,
manager or senior educator. As well as having this expectation, you should take
responsibility for your own actions, and use your problem-solving skills when dealing
with ethical issues.
It is unreasonable to expect that all supervisors, managers and senior educators
will be flawlessly ethical in their own practice. In some situations they may be less
supportive in providing appropriate guidance.
Some problem-solving principles you can use when dealing with

ethical principles include:
XX When in doubt about what to do, put the child’s welfare first.
XX Strive to be fair to all children.
XX Keep personal problems private during work times.
XX Show respect to children.
XX Respect each family’s right to privacy.
XX Consider situations from other points of view.
XX Support and assist team members, where possible.
XX Keep out of negative discussions about your workplace and the people in it.
Competing value systems

Families and children place you in a role of trust
as an educator. This type of relationship can
be damaged quite easily. You have your own
professional and personal views and behaviours,
and these will be challenged by the behaviours
and attitudes of others.
When dealing with competing value systems,
you may face an ethical dilemma. This can be
upsetting, unnerving or discouraging; however,
your main role is to ensure you use best practice
and make decisions based on the supporting
information you can gather.
Problem-solving strategies
Use the ECA Code of Ethics as a set of guidelines to help you make the right decisions
in difficult situations and to know which behaviours should be supported. The Code
of Ethics will assist you to maintain standards of practice, protecting others who are
powerless, and solving problems when exposed to competing value systems.
The following suggestions may also help.
Understand implications
Ensure you understand the dilemma and are clear about any legal implications. Ask a
supervisor or senior colleague if you need help.
Set priorities
When deciding on the correct action to take, try the following strategies:
XX Read and consider the Code of Ethics.
XX Put the welfare of children first.
XX Strive to be fair to all children.
XX Respect the right to privacy.
XX Ask for and consider situations from other people’s points of view.
XX Support and assist team members.
XX Weigh up your options and choose the most ethical response.
Resolve an ethical issue

Example
Michelle, an educator, consistently shows favouritism to

her niece, who attends the day care centre. This causes
her niece to limit her range of activities and makes
other children vie for Michelle’s attention. Kylie, another
educator, feels this presents a dilemma.
Should Kylie say something to Michelle and attempt to
change things, or should she keep out of the situation?
To solve this problem, Kylie considers the situation:
XX She identifies that there are no legal issues and that this is purely an ethical
issue.
XX She considers the priorities. The ECA Code of Ethics states:
‘In relation to my colleagues, I will:
−− encourage others to adopt and act in accordance with this Code, and take
action in the presence of unethical behaviours
−− build a spirit of collegiality and professionalism through collaborative
relationships based on trust, respect and honesty
−− acknowledge and support the diverse strengths and experiences of
colleagues in order to build shared professional knowledge, understanding
and skills
−− use constructive processes to address differences of opinion in order to
negotiate shared perspectives and actions
−− participate in a ‘lively culture of professional inquiry’ to support continuous
improvement
−− implement strategies that support and mentor colleagues to make positive
contributions to the profession
−− maintain ethical relationships in my online interactions.’
XX She puts children’s welfare first. A number of children are being affected by
the favouritism as they are receiving limited interaction and levels of care from
Michelle.
XX She strives to be fair to all children – favouritism is not fair to any child.
XX She respects the right to privacy. The issue should be solved privately using clear
communication.
XX She considers the situation from another point of view. It must be nice to have a
niece at the service and Michelle obviously enjoys all activities during the time her
niece is in care. However, this should not occur to the detriment of other children.
XX She supports and assists team members. Michelle needs Kylie’s support and
assistance to become a more effective educator.
Kylie decides that the most ethical action to take is to try to change the situation
so favouritism does not occur. If things don’t go well she will speak to a senior staff
member about the situation.
Kylie speaks to Michelle and explains what she has noticed. Michelle says this upsets
her, as she hadn’t realised she was showing favouritism. They make a plan that if Kylie
notices this happening, she will approach Michelle, who will encourage her niece to
become involved in an alternative activity.
The plan works and Michelle thanks Kylie as she can see that her niece is
participating more with the other children now.
Practice task 9
Case study
Fran and George work together in the toddlers room. They have very different ideas about
what is appropriate in relation to the program of activities, including whether they are age-
appropriate.
Fran and George are both diploma-trained and share the team leader role. Fran focuses
on safety and plans activities where the children are limited but safe at all times. George
likes children to be challenged, but knows the safety rules still apply.
1. Fran and George have different viewpoints regarding the program for the children.
Explain why this an ethical and not a legal issue.
2. Fran and George could argue about their different values. What is one action they
could take to solve the problem?
2F Recognise and report unethical

conduct
When unethical conduct occurs it can be
upsetting and sometimes it may be unclear as to
why it has occurred.
For many people this brings up feelings of
confusion and may cause distance between staff.
Regardless of why unethical conduct is occurring,
it is your duty of care to report this behaviour to
appropriate supervisors. All organisations are
expected to have policies in place that have been
established for the entire team, and these are
developed to guide practices and behaviours.
Unethical conduct, despite the person’s role or level in your service, needs to be dealt
with promptly.
Where service teams participate in ongoing unethical action, team relationships
usually break down, and new individuals to the environment can be shocked by the
level of service being provided. This can cause long-term damage and high staff
turnover.
Recognise unethical conduct

Unethical conduct occurs when people do things that are not acceptable practice or
when they apply morally improper actions to the situation they are in. In education and
care services there are many actions that could be identified as unethical conduct
— this is due to the enormity of the framework that educators are expected to work
within.
To identify the depth of any unethical behaviour, you must first acknowledge whether a
breach has occurred, then determine who is involved and how this has affected others.
Once you have this understanding you can decide on your action.
Consider the following examples of unethical conduct:
XX Misusing service equipment, resources or technology.
XX Wasting time during working hours.
XX Implementing inappropriate actions or practices with children.
XX Lying to parents or other educators.
XX Pretending to follow (but not actually following) appropriate practice.
XX Knowing what appropriate practice is but choosing not to follow it.
Report unethical conduct

If unethical conduct is occurring or you think senior educators are not resolving an
issue appropriately, you can seek guidance from external agencies, law enforcement
officers and advocates.
You can also seek the assistance of a professional association which provides support
to people working in the education and care industry.
Professional associations may offer support by:
XX providing opportunities for people to meet and discuss issues

XX providing up-to-date information and findings
XX providing advice and guidance
XX acting as a lobby group or public voice for children, families and/or the industry
XX promoting standards of acceptable practice.
Reporting unethical conduct

Example
Nadia notices that Kelly is kneeling over a child and holding him down, trying to get
him to sleep.
Nadia mentions politely that she thinks that holding the child down in that way might
be seen as restraining him and this could be an issue.
Kelly states that she has always held children down like this and never got into trouble
before.
Nadia is concerned, and speaks with her supervisor, asking about the practice and
whether it is acceptable.
Nadia’s supervisor discusses the situation with her and together they determine what
action to take.
Practice task 10
Case study
Stella and Leana work together. They both know the policies and practices of the service
and are very familiar with the frameworks of the industry.
Today Stella is taking photos of the children. While using the device, she checks her
Facebook page. She replies to three posts, then gets back to work.
Later in the day, Leana notices that the children are hot. She thinks they should have a
play in some water. She tells them to take off their clothes so they don’t get wet and they
all splash around in the water trough. She tells the children not to tell their parents in
case they get in trouble.
1. What three ethical issues do you notice in this case study?
2. If you were an educator working with Stella and Leana and you mentioned these
issues but they were ignored, who would you report this to?
2G Conflicts of interest
A conflict of interest occurs if you have a
relationship with someone or an interest in
something that influences or affects your
judgment. Potential conflicts of interest are
influenced by both past experience and the nature
of the community you serve.
Some organisations aim to avoid possible conflicts
of interest by implementing policies to avoid such
situations occurring. One such policy you might
find is that educators are unable to have their own
children attend the service they work in. This type
of policy is often developed when an organisation
has had to deal with a range of negative issues as a result of a previous conflict of
interest.
Recognise potential conflicts of interest

When a potential conflict of interest exists, you will be able to identify it by noticing
that people may benefit from a particular situation. A decision that creates a conflict of
interest may make the outcome easier for those involved, but could make it unfair to
others.
Examples of conflicts of interest
XX Two workers are in a personal relationship. One person is a supervisor

and they promote and support their partner unfairly over others.
XX An educator recommends a service to families. The educator will gain

financially from this referral even though the service does not meet the
family’s needs.
XX A family friend is enrolled from a waiting list above others who have been
waiting longer.
XX A supervisor doesn’t report a breach of legislation as they are partly

responsible for the breach.
Take action when conflicts of interest arise

When dealing with a conflict of interest you must remain open-minded to the views
and thoughts of each person involved. Listen actively, use open-ended questioning and
work together to reach a solution.
When you identify that a conflict of interest is taking place, report your concerns to
an appropriate person; for example, your supervisor or manager. Provide appropriate
details to this person, explaining the situation that has occurred, who was involved and
what you did to try to alleviate the issue. They may want to know what, how and when
this occurred.
Work within any relevant policies and procedures relating to the issue, such as your
organisation’s grievance procedure.
Conflicts of interest
The following describes some potential conflict of interest situations that may occur.
Situation Conflicts of interest
Your child attends XX You expect your child to be treated differently from other
the service where children.
you work
XX You provide your child with additional benefits during care.
XX You confuse your role as an educator with your role as a
parent.
A child you know XX You treat the child with less respect or care than other
and dislike attends children.
your service
XX You tell other educators about your feelings and convince
them to be biased.
XX You share private information about the child without their
parents’ consent.
You have XX You treat this family differently from other families.
a personal
XX You provide the children or parents with additional
relationship with
benefits.
a family who uses
your service XX You confuse your role as a friend with your role as an
educator.
Practice task 11
Case study
Mimi and her daughter Lily will be commencing at a service where Dalila works. Mimi and
Dalila went to the same high school but did not get along. When Mimi and Lily come for
their orientation visit, Dalila ignores them during the whole hour they are in the room.
1. Is there a potential conflict of interest in this situation? Explain.
2. How should Dalila have dealt with this situation?
Summary
XX An ethical dilemma is a situation where you need to choose from two or more
morally questionable courses of action.
XX Ethical responsibilities include day-to-day practices or attitudes, and the specific
behaviours and expectations you must adhere to when interacting with others.
XX Legal and ethical frameworks provide an overview of specific actions, practices and
interactions that should be implemented.
XX You must work within legal frameworks under the National Quality Framework.
These include:
−− the Education and Care services National Law
−− Education and Care Services National Regulations
−− National Quality Standard
−− EYLF
−− MTOP
XX By being aware of your rights and responsibilities, and the boundaries of your
work role in your job description, you are better able to work ethically and handle
situations that are difficult or distressing.
XX Making a good choice when faced with an ethical dilemma can be particularly
difficult, especially if it involves your co-workers.
XX Everyone is entitled to their own opinion; however, people in professional roles in
education and care services must commit to respecting individuality.
XX As an educator you are in a relationship of trust with families and children. This
type of relationship with others can be damaged quite easily.
XX If unethical conduct is occurring or you think senior educators are not resolving
an issue appropriately, you can seek guidance from external agencies, law
enforcement officers or advocates.
XX A conflict of interest occurs if you have an interest or relationship that compromises
or affects your judgment in a certain situation. You can recognise a conflict of
interest by thinking about how you feel when you are making a decision.
Identify and meet ethical
responsibilities
This learning checkpoint allows you to review your skills and knowledge in identifying
and meeting ethical responsibilities.
Part A
1. Where could you find information about the scope and nature of your ethical
responsibilities?
2. If a conflict of interest occurs in your organisation, what could be done to overcome

the issue?
Part B
Case study
A parent tells Kaitlyn not to give her 13-month-old child any milk, only juice. The parent
feels that the child has enough milk at home. At sleep time, the child will not settle down
to sleep and constantly asks for milk. Ten minutes later, Kaitlyn finds Simone, a co-worker,
has given the child a bottle of milk. When Kaitlyn explains the mother’s wishes, Simone
responds, ‘I think the mother is being cruel — just don’t mention it’.
1. Did Simone breach her ethical responsibilities in this situation? Explain your
response.
2. What ethical problem-solving strategies could Kaitlyn use in this situation?
3. Who should Kaitlyn discuss this situation with?
4. Was Simone’s response non-judgmental? Explain.
5. Refer to the example code of conduct earlier in this topic. Choose one statement
from the code of conduct that relates to this case study.
6. Refer to the ECA Code of Ethics. Choose one statement from the Code of Ethics
that relates to this case study.
Topic 3 Contribute to workplace
how to:
improvements
Each staff member contributes to the quality of a
3A Meet legal and ethical
service. This means that all staff must participate in any
responsibilities
improvements that are being made. If only a percentage
3B Share feedback of staff implement changes, the success of the
with colleagues and improvement will be hampered and the staff may feel
supervisors they are not succeeding or able to work positively toward
their goals.
3C Review and develop
policies

Quality Area 1: Educational program and practice
Quality Area 2: Children’s health and safety
Quality Area 3: Physical environment
Quality Area 4: Staffing arrangements
Quality Area 5: Relationships with children
Quality Area 6: Collaborative partnerships with families and communities
 Quality Area 7: Governance and leadership
Principles
Secure, respectful and reciprocal relationships
 Partnerships
High expectations and equity
Respect for diversity
Practice
Holistic approaches Holistic approaches
Cultural competence Cultural competence
Outcomes
Children have a strong sense of wellbeing
TOPIC 3 CONTRIBUTE TO WORKPLACE IMPROVEMENTS
3A Meet legal and ethical

responsibilities
As you build your skills and knowledge you will
gain a better understanding of the expectations
of an educator and how a service operates. You
will hear information from others and witness how
people work towards similar goals in different
ways. This will become more apparent when you:
XX consider the organisation’s practices and
procedures
XX look at possible breaches of legislation
XX deal with day-to-day ethical situations
XX participate in professional development

opportunities.
Improve work practices

When you identify an issue or hear about an alternative method for resolving a
situation, always be prepared to investigate. Listen and watch others, question their
actions to find out about what they are doing and why. Reflect on legislation and ethics
with others and work out if a new process or procedure is appropriate and/or practical,
or if it brings its own issues. Change should occur in the hope of improving a work
practice or decreasing the risks of poor practice.
Continue professional education

As the National Quality Framework (NQF) is based on legislation, it is implemented in
each registered education and care service you work in. The ECA Code of Ethics and
the UN Declaration on the Rights of the Child also guide implementation of practice.
When you discuss these components with others, you will notice that each can be
interpreted differently by individual educators and organisations.
This means that constant professional development is required if you are to
understand how a change can fit with your organisation and with the necessary
guidelines. Here is some information on continual professional updates that are
available through professional organisations.
ACECQA
ACECQA provides continual updates on common queries related to the NQF. This
includes:
XX a regular newsletter you can subscribe to at: http://aspirelr.link/acecqa-newsletter
XX an educators and providers library: http://aspirelr.link/educators-providers-library
XX National Education Leader resources: http://aspirelr.link/national-education-

leader
XX educators and providers FAQs: http://aspirelr.link/educators-providers-faq
XX useful links for educators and providers: http://aspirelr.link/educators-providers-

links
Early Childhood Australia

Early Childhood Australia provides continuous updates through:
XX their website: http://aspirelr.link/early-childhood-australia
XX the WebWatch fortnightly eNewsletter — you can subscribe here:
http://aspirelr.link/eca-webwatch
XX member publications and newsletters: http://aspirelr.link/eca-membership
Contribute to workplace improvements

Example
Katie is studying to become an early childcare educator.

Laureen is an educator at the service where Katie is
undertaking work experience. Laureen keeps asking Katie
to move to different places in the room or around the
outdoor play area. Katie asks Laureen why she needs to
keep changing places.
Laureen tells Katie that it is important that the whole area
is supervised clearly by the educators at all times. This
means when the children move around, the educators
need to move too. Laureen also mentions that Katie
should place her body so there is a wall or fence at her back whenever possible, so
that no children will be unseen behind her.
Katie thanks Laureen and begins to implement this practice.
Practice task 12
1. If an educator speaks with others in the service about difficult situations, what
information might they find out?
2. What two methods could you use to undertake professional development?
3B Share feedback with colleagues

and supervisors
One common feature of a successfully functioning
and continuously improving workplace is the
ability of team members to discuss issues and
share feedback. Feedback and discussion
enables all participants to be part of change
processes, and gives each person the opportunity
to understand why and how things are done.
Communicate with others and

share feedback
When you want to gain information or seek
ideas, communicate with your colleagues and
supervisors. Each time you are faced with a difficult situation, or when you are
challenged to think of a different way to do things, it is useful to speak to others in your
service about this.
Communicating with others can enable you to:
XX find out what is happening in the education and care industry
XX identify new ways of dealing with issues
XX ensure you are always improving work practices
XX avoid breaches and/or serious issues.
As part of a team it is your responsibility to contribute to discussions and networking

with the team. This may occur informally during the day as you work and chat with co-
workers, or in a more formal manner, as described below.
Opportunities for formally sharing feedback include:
XX staff meetings
XX parent meetings
XX committee meetings
XX team meetings
XX room meetings
XX professional development, in-services or updates
XX performance appraisals
XX feedback sessions.
Share feedback
Example
During morning activity time, Christine and Liz noticed that
many of the children are playing outside. Only two children
remain indoors. This means that Christine is required to
supervise these two children, while Liz is outside with the
remaining group.
That afternoon, Christine and Liz make time to reflect
informally on what had happened in the morning,
discussing any thoughts and ideas they had. They record
their discussion in notes so they can use the information
during their planning time. They decide that they need
to review their routine and what they can safely offer the children to provide better
supervision for them all.
Practice task 13
1. When could an educator provide formal feedback to their colleagues or supervisor?
Provide at least four points.
2. Why is it important for all participants in the workplace to be involved in feedback

and discussion?
3C Review and develop policies

Developing or updating policies, procedures and
protocols is often a catalyst for change. When
policies, procedures and protocols are being
developed, a consultation process enables all
stakeholders to find out about what is being
proposed and why. This should involve a thorough
explanation, not simply stating that due to
legislation it must be done. When stakeholders
are involved and provided with the knowledge they
need to understand the benefits of a change, they
are more likely to support any changes. They are
also able to move forward with a positive attitude
based on their ability to understand and be
involved.
Develop policies and procedures

The way a policy is developed varies according to the service and the type of policy
being addressed. Most service policies are developed to accommodate the National
Quality Framework and its requirements.
The following list (which is not exhaustive) illustrates that policy development may
exceed the basic requirements of the regulations.
Policies may evolve from considering:
XX the service’s philosophy
XX issues that arise concerning the program, management or clients
XX service goals
XX a need to overcome a problem
XX precedents experienced
XX current practices relating to child care and education; financial management;

meetings, etc.
XX family and/or community feedback
XX management needs
XX general discussion.
The policy and procedure development process

The following table describes a policy and procedure development and maintenance
process.
Stakeholders
1. Identify the need for a policy.
2. Ensure the content of the policy is current and reflects appropriate practice.
3. Put the policy into action.
4. Evaluate – check that the policy works.
5. How does the government/service/organisational culture influence policy? Are any

changes required?
Review processes
Part of the policy development process should include a regular review to ensure the
policies continue to reflect the organisation’s philosophy, practices and protocols, and
link with current legislation and industry best practice.
The review process must follow organisational policies and procedures, and the timing
of the review depends on the service and the type of policy.
All reviews must involve as many stakeholders as possible, including colleagues,
clients, families, other service organisations, funding bodies, community groups and
government agencies. Personnel from different groups can provide feedback from their
own perspective, thus providing a wide range of information, ideas and suggestions.
The review should include a range of feedback strategies.
Common feedback strategies include:
XX surveys
XX face-to-face interviews
XX staff meetings
XX brainstorming sessions
XX committee/specialist stakeholder meetings.
Contribute to review process

Your understanding of the service you work in and the education and care industry
allows you to provide a valuable contribution to policy and procedure development.
You can contribute by using your communication and problem-solving skills to:
XX participate in staff meeting discussions and policy reviews
XX contribute to reviews as a consultant or stakeholder
XX bring new ideas and/or information to the attention of policy makers
XX raise issues where policies or procedures are unclear
XX place discussion items in a comments or suggestions box.
Review process
A review process must follow organisational policies and procedures. Here is an
example.
Policies and procedures review process
XX A policy review committee will be formed to oversee the review process.

XX Current policies must be reviewed at least annually to ensure they reflect
legislation, service goals and industry practice. Review dates must be listed on
each policy.
XX Current policies should be reviewed when there are changes to legislation or
work practices.
XX All relevant stakeholders must be consulted via appropriate forums such as
meetings, email or phone.
XX A new policy will be created if a current policy is inadequate or if new legislation
has been introduced.
XX Current policies are to be amended if they are inconsistent with current
terminology, legislation or practice.
XX The organisation’s template must be used to prepare new or amended policies.
XX All documentation involving research and consultation must be kept for future
reference.
Practice task 14
1. Who should be involved in the policy development process? Provide reasons for
your answer.
2. List two common strategies to enable people to contribute to policy review.
Summary
XX As you build your skills and knowledge you begin to better understand the
expectations of an educator and how a service operates. You will also hear
information from others and witness how people work towards similar goals in
different ways.
XX Speak to others in your organisation each time you are faced with a difficult
situation or challenged to think of a different way to do things.
XX Listen and watch others and question their actions to find out why they are taking
certain actions.
XX Constant professional development is required if you are to understand how a
change can fit with your organisation and with the necessary guidelines.
XX One common feature of a successfully functioning and continually improving
workplace is the ability of team members to discuss issues and share feedback.
This may be done formally or informally.
XX Most organisational policies are developed based on the legislation and guidelines
that impact the service.
XX All policy reviews must involve as many stakeholders as possible, including
colleagues, clients, families, other service organisations, funding bodies,
community groups and government agencies.
XX You can contribute to policy review by using your communication and problem-
solving skills.
Contribute to workplace improvements
This learning checkpoint allows you to review your skills and knowledge in contributing
to workplace improvements.
Part A
1. Explain why discussions throughout the day are a good opportunity to participate in
sharing feedback informally.
2. What are the five most common methods used to consult and gain input from
others as part of a policy review?
3. Draw a diagram to show the policy review process.
4. What are the benefits of involving staff in the policy review process?
Part B
Case study
Lorna keeps her smartphone in her pocket in case she receives any important calls. This
also allows her to search for information online whenever she is unsure of a topic.
At the water trough Lorna is supervising a small group of children who are busy splashing
and pouring water. On the other side of her, some children are cutting and pasting.
Suddenly, Lorna’s mobile rings. It is her boyfriend. She looks around and, since no staff
are watching, she takes the call.
1. What could Lorna do to improve her work practice?
2. If a child has an accident while Lorna on the phone with her boyfriend, would she
have breached a legal and ethical responsibility? Why?
3. Lorna may need continuing professional education. Where could she find
information to increase her knowledge regarding the consequences of failing to
supervise children safely?

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One World for Children and Aspire Training & Consulting:

CHCLEG001 Work legally and ethically, Release 1

Topic 1 Identify and respond to legal requirements 1

Topic 2 Identify and meet ethical responsibilities 39

Topic 3 Contribute to workplace improvements 69

Before you begin

How to work through this learner guide

Feature of the How you can use each feature

National Quality Standard

The legal system

Changes to the Australian Constitution require the federal government to achieve a

International law covers a number of conventions to which Australia is a signatory,

Your responsibilities in regard to regulations and laws:

XX Understand what is required of you.

XX Implement procedures that link to regulations and Acts.

XX Ensure you have access to regulations and Acts.

XX Ask about changes that may be made to regulations and Acts.

XX Use the regulations and Acts to determine your actions.

National Quality Framework

XX To guard against the exploitation of children and their families.

XX To promote care environments that address healthy growth and development

XX To ensure services are accountable to parents and children, as well as the

Your role in relation to the NQF

XX Ask about changes that may relate to the NQS.

XX Use the NQS to determine your actions.

XX Measure your service performance as well as your individual performance in

Personal information about individuals includes:

XX membership of a professional or trade association

XX membership of a trade union

XX political affiliations or opinions

XX racial or ethnic origin

XX religious affiliations or beliefs

XX sexual orientation or practices.

This information about an individual could be used by others to discriminate against

Australian privacy principles

Australian privacy principles

Open and transparent management of personal information

Anonymity and pseudonymity

Collection of solicited personal information

Dealing with unsolicited personal information

Notification of the collection of personal information

Use or disclosure of personal information

Cross-border disclosure of personal information

Adoption, use or disclosure of government-related identifiers

Quality of personal information

Security of personal information

Access to personal information

Correction of personal information

Australian privacy principle 11.1 is particularly relevant to your role as a childcare

Privacy policy and procedures

You have the following responsibilities in relation to privacy:

XX Understand what is required of you.

XX Read and implement procedures that link to privacy and confidentiality.

XX Access and follow the policies and procedures relating to confidentiality.

XX Ask about changes that may be made to confidentiality procedures.

XX Use the privacy principles to determine your actions.

Health and safety legislation

Topic 1 Identify and respond to legal requirements 1

Topic 2 Identify and meet ethical responsibilities 39

Topic 3 Contribute to workplace improvements 69