At The Airport / Airport English: Questions You Will Hear at The Check-In Counter
At The Airport / Airport English: Questions You Will Hear at The Check-In Counter
At The Airport / Airport English: Questions You Will Hear at The Check-In Counter
cheat sheet: a small piece of paper with answers or hints (dicas) that you have with
you
departures: flights that are leaving this airport
arrivals: flights that are landing at this airport
e-ticket: a ticket you purchased online and printed from your computer
aisle seat: a seat next to the long walking path on the plane
boarding pass: the ticket you give at the gates (has your seat number)
belt: clothing item that holds up pants (sets off metal detector)
metals: items such as jewellery, coins, belt buckles (fivelas de cintos) knives, keys
liquids: beverages
expired: no longer useful (the date has passed)
connection: the point where your plane lands and you must catch another plane
domestic: in the same country as the airport
international: in a different country than the airport
Airline Vocabulary
aisle the long empty space Please keep your bags out of
noun that you walk down the aisle so that nobody trips.
trip
viagem
a business/road trip - uma viagem de
negócios/de carro
to go on a trip - fazer uma viagem
fazer tropeçar
aisle seat the seat that is next to I'll give you an aisle seat in case you
noun the aisle need to walk around with the baby.
baggage, luggage claim place where you pick up The announcement will direct you to
noun your baggage after the correct baggage claim.
arrival
blanket warm covering If you feel cold I can get you a blanket.
noun
boarding pass part of the ticket that you Your must present your boarding
noun give to the crew (tripulação) pass at the gate.
as you step onto the
plane
call light a button passengers can If you need anything, just press the call
noun press to get a crew light.
member's attention
captain the person who is in Would the kids like to go and meet
noun charge of the plane the captain?
cockpit the part of the plane We aren't doing any more tours of
noun where the captain and the cockpit because it's almost time to
his co-pilots sit land.
comfortable feel good physically, Because you have long legs you might
adjective able to relax be more comfortable in an aisle seat.
co-pilot person who helps the If the captain gets sick the co-pilot can
noun captain fly the plane take over (assumir).
domestic within the same country You should be at the airport two hours
adjective ahead of time for domestic flights.
emergency exit section of the plane that Are you comfortable sitting next to
noun opens in the case of an the emergency exit?
accident
excess baggage heavier/more bags than You can either pay for your excess
noun you are allowed baggage or leave one of your bags
behind.
first-class more expensive seating, When you sit in first-class you get a
noun/adj with better services better meal to eat.
gate place where passengers Gate 3B is down this hall and to your
noun go to wait to board a right.
plane
jet lag tiredness (cansaço) due to I'm used to travelling now. (Estou
noun travelling through acostumado a viajar agora.)
different time zones My body doesn't suffer from jet
lag anymore.
life vest, life jacket a blow-up device that Please take a moment to locate the life
noun you put on in an vest under your seat.
emergency over water
motion sickness (enjôo) a bad feeling in the There is a paper bag in front of you in
noun stomach that passengers case you experience motion sickness.
get during a rough ride
overhead place above the seats for You'll have to put your bag under your
bin/compartment storing luggage seat because all of the overhead
noun bins are full.
over-sized baggage items that do not fit in Infant car seats and sporting equipment
adj suitcases can be picked up at the over-sized
(itens que não cabem em baggage counter.
malas)
oxygen mask a device that goes over a Put your oxygen mask on first before
noun person's face, provides putting one on your child.
air in case of cabin air
pressure loss
pilot the person who drives The pilot is circling over the airport
noun the plane until it is safe to land.
stopover touching down at more It's not a direct flight. We're making
noun than one airport during a one stopover in Toronto.
flight
take off when the plane leaves We are next in line to take offon this
noun/verb the ground runway.
taxi in, out driving an airplane to the Please remain in your seats until
verb correct place for taking we taxi in to the gate.
off or deboarding
touch down when the aircraft wheels That was a very smooth touch down.
verb, noun land on the ground
wheelchair a seat for pushing A steward will take you to the gate with
noun elderly, disabled, or a wheelchair.
injured people
window seat seat next to the window If your child wants a window seat I can
noun where passengers can move you back a row.
look out
Agent: Please lay your bags flat on the conveyor belt, and use the bins for small
objects. to lie flat - deitar(-se)
Dan: Do I need to take my laptop (portátil) out of the bag?
Agent: Yes, you do. Take off your hat and your shoes, too.
(he walks through the metal detector)
[BEEP BEEP BEEP BEEP]
Agent: Please step back. Do you have anything in your pockets – keys, cell phone,
loose change (trocos)?
Dan: I don’t think so. Let me try taking off my belt.
Agent: Okay, come on through.
(he goes through the metal detector again)
Agent: You’re all set! Have a nice flight.
The phrase “you’re all set” is a common expression that means “you’re finished
and everything is OK.”
Phrasal Verbs: SET OFF and GO OFF
When the alarm sounds, we say “the alarm went off.” To describe what caused the
alarm to sound, we say “set off” – for example, “My keys set off the alarm” or “My
keys set off the metal detector.”
Announcements at the Gate
Airports are divided into terminals (the major sections of the airport) and each
terminal has many gates. The gate is the door you go through to enter the
airplane. Here are a few announcements you might hear while you are at the gate,
waiting for the plane to board.
00:00
00:00
proceed
1 to proceed (with sth) (formal) prosseguir (em algo), continuar (com algo)
2 to proceed to do sth - em seguida fazer algo
He grabbed his toy and proceeded to throw it at me.(Ele pegou o brinquedo e em seguida atirou-o em
mim.)
3 (formal) dirigir-se
Please proceed to the nearest exit. (Por favor, dirijam-se para a saída mais próxima.)
Conversation Tips:
If you didn’t understand what the flight attendant said, you can
say Sorry? or Pardon? to ask him or her to repeat it.
If you want to ask for something, you can use the phrase “Can I
have…?” or “Could I have…?” Practice your pronunciation with these common
requests:
- “Can I have a pillow?”
- “Can I have a blanket?”
- “Can I have a pair of headphones?” / “Could I have a headset (auricular) ?”
- “Could I have some water/coffee/tea?”
- “Could I have some extra napkins (guardanapos) ?”
Finally, if you need to stand up, but there is a person sitting between you and the
aisle (corredor) , you can say Excuse me and make a motion (movimento) to start
standing up. The person sitting next to you will understand and stand up to let you
get out of your seat.
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If you take a flight from an airport in an English-speaking country, you're likely to hear some of
these phrases.
Checking in
Your gate number is … and your flight boards at …. (gate number = the numbered area of the
airport where your flight leaves from)
You need to put your hand luggage through the x-ray machine. Some items cannot be
taken on board as hand luggage (such as knives, aerosol cans etc.) As you pass through
security, you may set off the alarm. When this happens, the airport personnel search you.
In the departure lounge (sala de espera, nos aeroportos; sala de espera)
When you pass through security, and before you board your flight, you can wait in the
departure lounge. At international airports there is duty free shopping, where you can buy
goods without paying taxes.
Duty
Airport announcements
---------------------
Checking In
1. Good morning. Can I have your ticket, please?
2. Here you are.
Key Vocabulary
smoking, non-smoking
carry-on bag
boarding pass
flight
tourist, business
Some airlines require you to call a couple days in advance to confirm your
departure date. Here are some sentences you will be asked and what you
will need to say.
Departing Date
If you have an open ended ticket or would like to change your departing
date, you will have to call and reserve a date to depart.
"I have an open ended ticket and I would like to schedule a departure date."
"I have a ticket and I need to schedule a departure date."
"I am scheduled to depart on June 15th. Can I change this to a later date?"
"I have a ticket to depart on June 15th. I would like to see if there is an
earlier flight available."
With any of these questions, the other person will usually ask for your
ticket number. After that, they will ask you what date you want to depart.
After you select a date, they will either say ok, or they will tell you the
closest dates available to your selection.
"Yes. We have seats available for the 22nd. Would you like me to reserve
them?"
"On the 22nd, the departure time is 1:00pm. Should I reserve them?"
"We have two flights departing on that date. Would you like to depart at
10am or 7pm?"
"I'm sorry, but we do not have any available seats on the 22nd. Should I
put you on the waiting list?"
"I'm sorry, there are no departures for the 22nd. We have a flight leaving on
the 21st and the 24th. Will either of these days work for you?"
"The 22nd is full. The next available flight is on the 23rd. Would you like
me to reserve a seat on that date?"
When you first reach the counter, you should give them your ticket and
your passport. The first question they usually ask is how many are traveling
with you.
All airlines have a list of questions they have to ask you. Let's look at some
of these questions.
"Did someone you do not know ask you to take something on the plane
with you?"
"Did you have possession of your luggage since you packed?"
"Did you leave your luggage unattended at all in the airport?"
"Are you carrying any weapons or firearms?"
"Are you carrying any flammable material?"
"Do you have any perishable (percíveis) food items?"
If you don't understand, you can't say yes or no to all of them. The correct
answer for some of them is 'no' and some of them is 'yes'.
Afterwards, they might ask if you prefer an aisle seat or a window seat.
If they are out of aisle seats, they will ask you if window is ok.
"We do not have any aisle seats remaining. Is a window seat ok with you or
would you prefer a middle seat?"
Some people like to be by the emergency exit. You can ask for that seat.
If they do, then you will get a seat by the exit, but if they don't, they will try
to give you one that is close.
"All the seats next to the exit have been taken. I have a seat directly in front
of it. Would you like that one?"
Finally, they will tell you the gate number and the boarding time.
"Here are your tickets. The gate number is on the bottom of the ticket. They
will start boarding 20 minutes before the departure time. You should
report (apresentar-se) to gate C2 by then. C2 is around the corner and down
the hall. Thank you."
They will usually tell you what gate you should go to, but if you need to ask again, I will provide an
example question. Also, you might need to ask someone where the gate is located.
Passenger
I'm not sure which of these papers is my ticket.
Is it possible to get an aisle seat?
I requested a vegetarian meal. Can you check to confirm?
Can I take my child through security?
Is the flight on time?
Will they be serving a meal today?
Will they be showing an inflight movie?
Where can I get a luggage cart?
Can I use my laptop on board?
Sample Conversation
Check-in Hello. Are you flying to St. Martin today?
Assistant:
Passenger: Yes, I have my ticket here.
Check-in Great. I'll need to see your passport as well.
Assistant:
Passenger: I have an e-ticket. Uh...is this the part you need?
Check-in Actually I just need your name and I can find you on
Assistant: the computer.
Passenger: Oh OK. It's Bates. Frank Bates.
Check-in Great. Here we are. Oh, you're traveling with an infant
Assistant: today.
Passenger: Yes, my daughter Mia. She's 14 months.
Check-in Okay. I'll need to see your daughter's birth certificate to
Assistant: prove that she is under two years of age.
Here you are. Say, would we be able to get an aisle
Passenger:
seat? I may have to walk her around if she gets fussy.
Check-in Sure. I'll put you near the washroom too.
Assistant:
Passenger: Thanks. Can I take my stroller to the gate?
Check-in Yes, we'll check it in the over-sized luggage after you
Assistant: board. Are you just checking these two bags today?
Passenger: Yes, I'll take my knapsack as my carry-on.
Check-in Did you pack these bags yourself?
Assistant:
Passenger: Yes.
Okay. Here is your boarding pass. Be at the gate one
hour prior to boarding time. You will be able to
Check-in
preboard because you are traveling with an infant. Our
Assistant:
flight crew will have some special instructions for take-
off and landing.
Airline Announcements
Listen to some typical public announcements made in an airport or
airplane.
Double-click the left button (>) to start. Click the middle button to stop.
Click the right button to pause. Click it again to continue.
Pre-boarding Announcement
This is the final boarding call for passengers Erin and Fred Collins booked
on flight 372A to Kansas City. Please proceed to gate 3 immediately. The
final checks are being completed and the captain will order for the doors
of the aircraft to close in approximately five minutes time. I repeat. This
is the final boarding call for Erin and Fred Collins. Thank you.
Pre-flight Announcement
Ladies and gentlemen, welcome onboard Flight 4B7 with service from
Hong Kong to San Francisco. We are currently third in line for take-off
and are expected to be in the air in approximately seven minutes time.
We ask that you please fasten your seatbelts at this time and secure all
baggage underneath your seat or in the overhead compartments. We
also ask that your seats and table trays are in the upright position for
take-off. Please turn off all personal electronic devices, including laptops
and cell phones. Smoking is prohibited for the duration of the flight.
Thank you for choosing Mountain Airlines. Enjoy your flight.
Captain's Announcement
Good afternoon passengers. This is your captain speaking. First I'd like
to welcome everyone on Rightwing Flight 86A. We are currently cruising
at an altitude of 33,000 feet at an airspeed of 400 miles per hour. The
time is 1:25 pm. The weather looks good and with the tailwind on our
side we are expecting to land in London approximately fifteen minutes
ahead of schedule. The weather in London is clear and sunny, with a
high of 25 degrees for this afternoon. If the weather cooperates we
should get a great view of the city as we descend. The cabin crew will be
coming around in about twenty minutes time to offer you a light snack
and beverage, and the inflight movie will begin shortly after that. I'll talk
to you again before we reach our destination. Until then, sit back, relax
and enjoy the rest of the flight.
Safety Briefing
Ladies and gentlemen, on behalf of the crew I ask that you please direct
your attention to the monitors above as we review the emergency
procedures. There are six emergency exits on this aircraft. Take a
minute to locate the exit closest to you. Note that the nearest exit may
be behind you. Count the number of rows to this exit.
Should the cabin experience sudden pressure loss, stay calm and listen
for instructions from the cabin crew. (Se a cabine experimenta súbita
perda de pressão, mantenha a calma e aguarde instruções da tripulação
de cabine.)
Oxygen masks will drop down from above your seat. Place the mask
over your mouth and nose, like this. Pull the strap to tighten it. If you
are traveling with children, make sure that your own mask is on first
before helping your children. In the unlikely event of an emergency
landing and evacuation, leave your carry-on items behind. Life rafts are
located below your seats and emergency lighting will lead you to your
closest exit and slide. We ask that you make sure that all carry-on
luggage is stowed away safely during the flight. While we wait for take
off, please take a moment to review the safety data card in the seat
pocket in front of you.
behalf
• s. on behalf of: em nome de;
• : em benefício de;
• om my/his behalf: em meu nome/no nome dele.
…/…
Airport (notas)
… it must be checked in beforehand at the special counters.
(… deve ser verificado de antemão nos balcões especiais.)
You will be issued your boarding pass and baggage tag receipts.
(Ser-lhe-á emitido o cartão de embarque e recibos-etiquetas de bagagem.)
Proceed to the boarding pass or passport control and from there to your
gate. (Proceed - to proceed to do something: passar a fazer algo; to proceed (with):
continuar/prosseguir (com); ir em direcção a, dirigir-se a).