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    GrabFood PH - Preferred Merchant Deck

    Uploaded by

    kita
    This document provides information about a service that allows restaurants to become preferred merchants on the GrabFood delivery platform. It offers faster delivery times as riders no longer need to line up at stores. This can help merchants boost sales and reach more eaters. Merchants benefit from more orders, visibility on the app, and more efficient operations like automated order receipt and less cash handling. The onboarding process involves training, document submission, and bringing a compatible device. FAQs address order preparation, cancellations, statements, and refund settlements.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    GrabFood PH - Preferred Merchant Deck

    Uploaded by

    kita
    735 views17 pages
    This document provides information about a service that allows restaurants to become preferred merchants on the GrabFood delivery platform. It offers faster delivery times as riders no longer need to line up at stores. This can help merchants boost sales and reach more eaters. Merchants benefit from more orders, visibility on the app, and more efficient operations like automated order receipt and less cash handling. The onboarding process involves training, document submission, and bringing a compatible device. FAQs address order preparation, cancellations, statements, and refund settlements.

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    This document provides information about a service that allows restaurants to become preferred merchants on the GrabFood delivery platform. It offers faster delivery times as riders no longer need to line up at stores. This can help merchants boost sales and reach more eaters. Merchants benefit from more orders, visibility on the app, and more efficient operations like automated order receipt and less cash handling. The onboarding process involves training, document submission, and bringing a compatible device. FAQs address order preparation, cancellations, statements, and refund settlements.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    735 views17 pages

    GrabFood PH - Preferred Merchant Deck

    Uploaded by

    kita
    This document provides information about a service that allows restaurants to become preferred merchants on the GrabFood delivery platform. It offers faster delivery times as riders no longer need to line up at stores. This can help merchants boost sales and reach more eaters. Merchants benefit from more orders, visibility on the app, and more efficient operations like automated order receipt and less cash handling. The onboarding process involves training, document submission, and bringing a compatible device. FAQs address order preparation, cancellations, statements, and refund settlements.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 17

    Why are we offering this service?

    xx% up!

    To grow your business and To give our eaters a better


    boost your sales delivery experience
    How is the ordering experience before?

    Eater orders Rider accepts Rider lines up


    food through Rider orders Rider pays the Rider goes to the Rider gives
    order at store food branch in cash delivery location order to eater,
    GRAB
    app upon receiving of the eater collects cash &
    the order completes the
    trip
    Ordering experience made better

    The order will Rider goes to


    automatically branch to
    appear on the collect order
    branch’s device (no lining up!)

    Eater orders Start preparing Rider gives


    food through food and wait for order to eater
    GrabFood rider to arrive and completes
    trip
    What’s in it for you?
    More in-app visibility with “Grab’s Pick” category

    Faster delivery time! Riders don’t need to line up.

    More completed orders, less eater and driver


    Cancellations

    REACH MORE EATERS TO


    INCREASE YOUR SALES Set operating hours and holiday schedules
    ✔ View daily sales reports
    What’s in it for you?
    ✔ Update item availabilities in real-time

    Contact Grab, driver, or customer for


    any issues

    Decreased accounting reconciliation

    MAKE OPERATIONS
    Manage workload and new orders
    MORE EFFICIENT

    Less cash handling = added in-store security!


    How do you become a Preferred Merchant?

    Schedule the onboarding Submit required documents Bring your own device to the
    training of staff (refer to Appendix) training (one device per store,
    minimum specs: Android 5.0)
    APPENDIX
    FAQ: Setting Up

    Can I update my menu and its prices from the merchant app (e.g. promotions)?
    This feature is only available upon request. By default, you can only toggle the menu items’
    availability. For any changes in the menu and changes with the price, please advise us
    through 8883-7123.

    How long does it take for the app to update closing time?
    The information on the app is updated in real time.

    How will I connect to the internet?


    You may connect to the internet through wifi. Alternatively, GrabFood will be partnering with
    Cherry Mobile and Smart to provide postpaid data-only plan options at prices cheaper than
    SRP.
    FAQ: Receiving Orders
    When do I start preparing / cooking the food?
    Once the receipt has been printed by the device, you should start cooking

    What should I do if we cannot complete the order (e.g., ingredients out of stock)?
    Call our hotline to explain the situation so we can cancel the order on our end; don’t forget
    to toggle off out of stock items through the app

    Can I choose which orders to accept?


    Unfortunately, you cannot. Please be aware of stock of each item in the menu and update
    accordingly to avoid problems

    What if I cannot view or accept the order?


    Log out and log in to the account. If problems persist, please put your restaurant on pause
    and call our hotline so we can assist you
    FAQ: Cancellation
    Other Questions

    The delivery-partner seems to be


    taking too long, what do we do if
    he doesn’t pick up the order?

    Call our hotline and we’ll assist you.


    We will ensure that you will be paid
    883-7123 for the order

    What if I need to cancel the order


    (i.e. bulk orders exceed capacity,
    ran out of stock)

    Call our hotline and we’ll assist you.


    FAQ: Others
    What happens if I have not received my daily GF statement of account?
    Call our hotline and we’ll assist you

    How do we tag transactions in the POS?


    Please make sure that there is a non-cash GrabFood option on the POS, in order to avoid
    missing cash at the end of the day.

    Can receipts from the Sunmi devices serve as an Official Receipt (OR)?
    No, it is not an official receipt. Please input the order item into your POS system and print
    the original receipt

    When will payments be remitted?


    For BDO accounts, 1 day after
    For non-BDO accounts, 2 banking days after
    Weekly Refund Settlement - Required Documents

    Accomplished MEX reimbursement


    1 2 Photo proof that food has been prepared
    form and submit at grb.to/rfr
    Weekly Refund Settlement - Required Documents

    3 Photo of order on the device 4 Photo of POS receipt

    For screenshot:
    Hold both Power
    button & Volume
    Down.
    Daily MBR Business Report (sample)
    Shows total sales made in a day
    Daily MSR Settlement Report (sample)
    Shows how much will be received for the day
    (BDO: sales from 1 day before, non-BDO: sales from 2 banking days before)

    *MSRs are sent at the merchant level. A multi-store merchant will receive a single MSR for all stores. The MSR for multi-store merchant splits the MSR into different store sections, and outlines the
    total settlement amount per store
    Thank You

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