Assessment 1 BSBPMG411 Apply project quality management

techniques – Thaís Medeiros

1. Explain what ‘quality requirements’ may refer to with respect to project stakeholders.

A key concern of the project manager at this stage is to have stakeholders formally
accept the final product/service through achieving a sign-off document. If quality
planning and execution are done properly within a project, it makes the end-product
more appealing to stakeholders.

2. 2. Project: You will be assigned in a small group (2-5 people) to choose a project with
your team. The focus on this project would be to identify quantifiable quality criteria
for project deliverables. You will then present your findings to the group and to your
assessor in a Power Point presentation. In your presentation you need to address the
followings:

a. Why you chose the criteria?

b. How it may affect the project deliverables?

c. What factor you have considered to improve project quality planning?

d. What quality management tool have you used according to the organisation
policies and procedures. How can this tool help to improve quality?

e. How does your criteria assist in project continuous improvement process?

f. How did you plan and develop quality management and continuous improvement
parameters?

g. What quality management techniques did you use?

h. How did you maintain accurate quality records?

i. One implementation of quality assurance process.

j. One implementation of quality control process.

k. What quality criteria is relevant to your industry?

l. What are the applications of your chosen quality management tool?

m. Read an article on project life cycle (e.g. https://magoosh.com/pmp/difference-

project-life-cycle-project-phase/) and explain where your quality criteria is placed in
project life cycle.

Your assessor will assess Foundation Skills in terms of your ability in reading,
writing, oral communication, numeracy, navigate the world of work, interact with
others and get the work done. The following references may be useful in
understanding the requirements in this project:

• https://www.quint-essenz.ch/en/files/Quality_criteria_50.pdf
 •https://www.amanet.org/training/articles/the-critical-link-betweenrequirements-and-
project-quality.aspx

• http://www.acqnotes.com/Attachments/Sample%20Quality%20Manage ment
%20Plan.pdf

POWER POINT

3. Outline where and how you might source information regarding quality policies and
procedures within your workplace during a project.

It is an auxiliary process that facilitates or plans the main focus and identification of
two relevant standards for the project as well as satisfaction. Thus, defines policies to
be followed, as metrics, product characteristics, and control elements of activities. It
is also not planned that lists of verifications are drawn up, identifies norms,
regulations and legislation applied to them and defined by the authorities .

4. Identify an example of a project within your workplace and suggest some quality
requirements that could be used to fulfil the policy and criteria of the project.

Risk management project is essential to ensure food safety and quality. Managers
monitor orders in the kitchen to determine where delays may occur, and they work
with the chef to prevent these delays. Legal compliance is essential in order for the
restaurant to stay open, so restaurant managers direct the cleaning of the dining areas
and the washing of tableware, kitchen utensils, and equipment. They ensure the safety
standards and legality, especially in serving alcohol. Sensitivity and strong
communication skills are needed when customers have complaints or employees feel
pressured because more customers arrive than predicted.

5. Outline what is meant by quality assurance in a project and what purpose quality
assurance serves.

Project quality assurance is one out of three parts of a larger project quality system
that ensures the project deliverables meet the planned quality standards. The other
two are the Plan Quality Management process and Quality Control.

Performing Quality Assurance - Planned activities within the quality system whose
purpose is to generate confidence that the project will meet all customer quality
standards, always seeking improvement. urance serves.

6. Identify three different quality management tools and methodologies that could be
used within your workplace. For each, outline the following:
i. What the tool/methodology consists of

ii. How the tool/methodology works

iii. How the tool/methodology might be applied in your workplace.

Cost Benefit Analysis - analyzes whether or not it is worth doing certain

tests: Cost Benefit Analysis - In this technique one must qualitatively
evaluate what the costs are and what are the benefits of executing a project.
The process consists in lifting the items, evaluating them and constituting
weights to weigh them.
 Benchmarking - compares applied practices in different projects.
Benchmarking is the process of pursuing best practices in a given industry
and leading to superior performance. It is seen as a positive process and
through which a company examines how another performs a specific function
in order to improve the way it performs the same or a similar function. The
process of comparing performance between two or more systems is called
benchmarking and the loads used are called benchmarks.

Experiment Design - is more applied to the product - Experiment designs are

techniques used by quality engineering professionals to improve a process
through experiments that indicate the effect of factors in the procedure, such
as temperature, component concentration, fabrication speed, purity of a
material , etc. It is a method of observing the results to act in the process,
although, at a certain point, it is possible to include technical and scientific
studies in order to assist in the evaluation of the influence of a factor.

7. Identify a quality requirement that applies to your workplace and explain how it could
be measured and recorded in a compliance record.

In my workplace we could aplly customer service requirements such as the practice of

greeting guests of a hotel by all staff in common areas such as hallways.

There are many ways to collect information on your customers, including:

order forms, enquiries, complaints, warranty cards, customer rewards programs, customer
satisfaction surveys, feedback cards, customer competitions, your website.

Monitoring and recording the number of customer complaints you receive can help
evaluate the level of customer service you’re providing and whether your product or
service is meeting customer expectations, and then you can mensure the process. If
you’ve made improvements to your business based on customer feedback and find that
customer complaints have also declined, this could be a good indication of success.
Alternatively, if customer complaints are increasing, this feedback may provide insights
where you can improve to meet expectations.

A simple way to store customer information is to use an electronic spreadsheet. If you

have more detailed information, a customer relationship manager (CRM) database might
be more suitable. A CRM can help you analyse customer information to find purchasing
trends and identify your best customers.

8. Outline the benefits and disadvantages of using surveys, focus groups and interviews
in discovering stakeholder satisfaction.

They help you collect new or original information. The benefit of conducting your own
research, rather than using secondary information (e.g. from internet sources and trade
publications) is that you can tailor your questions specifically to your business and you
can gather more in-depth information.

Surveys are usually most effective when carried out face-to-face, but can also be
completed over the phone, online, or through the post. Postal surveys are generally better
suited to existing customers as they have an affinity with your business and are  more
likely to respond.
Keep your surveys short by not asking too many questions. Make sure your questions are
clear and easy to understand. This will help you get more useful information and reduce
the chances of participants losing interest or giving misleading answers. Test your
questions on friends or family to make sure they are easy to answer.

Focus groups and interviews you need to develop a list of questions and key points so that
you can have a productive conversation with your participants.

As focus groups and interviews are generally more in-depth than surveys, you may not
need a large sample size to get useful information. A typical focus group may consist of
6-8 people but you may need to conduct a number of focus groups to get the ideal mix of
information you are after. For surveys, a larger sample size will help you draw more
reliable conclusions from the data you collect.

9. Outline how you would report quality management issues within your workplace in
accordance with organisational policies and procedures. Your answer should include:
i. The format you would use

ii. The content you need to include

iii. Where you would send the report.

Although any quality management system should be created to address an

organization's unique needs, there are some general elements all systems have
in common, including:
 The organization's quality policy and quality objectives
 Quality manual
 Procedures, instructions, and records
 Data management
 Internal processes
 Customer satisfaction from product quality
 Improvement opportunities
 Quality analysis
Each element of a quality management system serves the purpose of the
overall goals of meeting the customers' and organization's requirements.
Ensuring each of the elements of a QMS is present ensures proper execution
and function of the QMS.
Quality Assurance, on the other hand, is focused on providing confidence that
quality requirements are fulfilled. As related to clinical trials, it includes all
those planned and systemic actions that are established to ensure that the trial
is performed and the data are generated, documented (recorded), and reported
in compliance with GCP and the applicable regulatory requirements.
An auditing function, independent of the operational units and the quality
control system, is created to plan, conduct, and report internal and external
audits and to support and monitor their close-out via appropriate corrective
actions and preventive actions (CAPA) plan. 3,4] The effectiveness of the
corrective and preventive actions must be assessed.
 10. You are investigating implementation of quality assurance processes and
requirements. In the reference you used (https://www.project-
managementskills.com/what-is-quality-assurance.html), you identified the following
quality assurance tools and techniques:
i. Cost Benefit Analysis

ii. Cost of Quality

iii. Control Charts

iv. Bench marking

v. Design of Experiments

vi. Statistical sampling

vii. Flow charting

viii. Quality Management Methodologies (i.e. Six Sigma)

ix. Fishbone diagram

Explain one of the above in less than 50 words.

Fishbone diagram: The fishbone diagram identifies many possible causes for an effect or
problem. It can be used to structure a brainstorming session. It immediately sorts ideas into
useful categories. When to Use a Fishbone Diagram:

 When identifying possible causes for a problem.

 Especially when a team’s thinking tends to fall into ruts.

11. Identify a graph, chart or diagram relating to a relevant project. Evaluate and interpret
the data and write a short email to a project stakeholder explaining your findings.

Dear interested,

The findings made through the analysis of Pareto Chart Analysis were in the sense
that The Pareto chart revealed that welding defect-26.7%, Paint thickness /
shade42.03%, and Loose connection-54.3%, sticker missing-70.4%. Only the major
defects are identified for the study. Therefore, at this stage, it is obvious that most of
all defects will decrease, if the causes for these major defects are reduced.

See if:
 Pareto Chart Analysis Pareto chart was constructed based upon Number of defects collected
from (Table 1.2) and to identify the most common defect as shown in Fig 2. The Pareto chart
revealed that welding defect-26.7%, Paint thickness/shade42.03%, and Loose connection-
54.3%, sticker missing-70.4% . Only the major defects identified are chosen for the c study.
Therefore, at this stage, it is obvious that most of all rejections (defects) will decrease, if the
causes for these major defects are reduced.

I am available for any clarification.

Best regards,

Thaís Medeiros.

12 Identify two pieces of project documentation and two pieces of stakeholder feedback that
relate to the quality of a project. Evaluate these documents and in less than 100 words
outline your findings in a Power Point document that could be presented to your
colleagues. Ensure you use appropriate language and communication practices. Address
any problems or quality shortfalls you outlined and in discussion with your trainer or
other students identify possible solutions.

POWER POINT

13 Identify relevant organisational quality assurance processes and requirements, and explain
how they are implemented in your workplace.

Below, the divisions and steps in performing quality assurance.

The entrances:The entries are divided into:project management plan;quality

metrics;information on job performance;quality control measurements.

Management plan: The management plan is made up of important information for

quality assurance: it explains how quality assurance will be used within the project
(quality management plan) and details the steps to evaluate the processes and identify
which activities actually add value. improvements in the process).
 Quality Metrics: The measurement of quality metrics is an operational definition
whose purpose is to describe in particular a project attribute, determining how the
quality process control will measure it. It is, therefore, of real value.

They involve issues such as: performance within the agreed time frame; frequency of
defects; budget control; error rate; reliability; availability; coverage of tests.

Performance Information: Information about the performance of activities should be

collected regularly during project execution. Some important performance results are:
the technical performance measurements; the course of progress of deliveries of the
project; the evolution of the schedule; the costs involved.

Quality Control Measurements: Quality control measures derive from quality control
operations. They serve to analyze the processes and quality standards of the company
executing the project.

Those measurements are documented according to the format determined by quality

planning.

The tools and techniques: The tools and techniques used to ensure quality assurance
are divided into:tools and techniques to plan quality and perform quality
control;quality audits;process analysis.

14 Identify and explain four quality criteria relevant to your industry.

Customer focus: The primary focus of quality management is to meet customer

requirements and to strive to exceed customer expectations. Understanding current and
future needs of customers and other interested parties contributes to sustained success of
an organization.

Leadership: Leaders at all levels establish unity of purpose and direction and create
conditions in which people are engaged in achieving the organization’s quality
objectives.

Improvement: Successful organizations have an ongoing focus on improvement.

Improvement is essential for an organization to maintain current levels of performance,
to react to changes in its internal and external conditions and to create new
opportunities.

Process approach: Consistent and predictable results are achieved more effectively and
efficiently when activities are understood and managed as interrelated processes that
function as a coherent system. The quality management system consists of interrelated
processes. Understanding how results are produced by this system enables an
organization to optimize the system and its performance.

15. Identify five quality standards that apply to your workplace and/or industry. Explain
what each standard means and its place in the project life cycle.