COURIER TERMS AND CONDITIONS

1.Shipment means all documents and parcels under one receipt which may be carried by any
means LBC chooses, including but not limited to air, road, sea, and other carrier.
Every shipment is transported on a limited liability basis unless shipper requires greater
protection at a higher freight cost.
2.LBC’s liability for loss, damage, or delay shall be as follows:
A.For lost or damaged shipments with NO DECLARED VALUE, liability shall only be limited
to refund of freight fee, regardless of the actual content of the parcel. B.For lost or damaged
shipments with DECLARED VALUE, liability shall only be limited to the value declared in the
Official Receipt, regardless of the actual/declared content of the package, and refund of freight
fee. C.For delay in the delivery, liability shall only be limited to refund of freight fee.
3.LBC shall not be liable for loss, damage, or delay arising from act of God, force majeure, acts
of government authority, or shipper’s breach of this contract.
4.LBC shall not be liable for other damages, such as moral and exemplary damages, and
consequential damages, unless, the amount of foreseen consequential damage is declared during
the acceptance and higher freight fee is paid.
5.Shipper warrants the following:
A.All information are true and correct, particularly, names and addresses of shipper and
consignee, as well as, the declared contents and value of the shipment. B.The shipment contains
no hazardous or prohibited items, e.g. explosives, flammable, firearms and parts, ammunitions,
illegal drugs, live animals, and all other items prohibited by law or common carriers, or requires
government permit for its transport.
6.Shipper warrants and agrees that the consignee or any person of sufficient age and discretion
will be at the given address to receive the shipment at the agreed day of delivery and shipment
may be released to the latter in the absence of the consignee.
7.Shipper agrees to check and verify the status of his shipment at any LBC branches, customer
care hotline, or www.lbcexpress.com within five (5) days from date of acceptance. If
undelivered, the status posted in the Track and Trace in the mentioned LBC website is deemed
sufficient notice to the shipper and the latter must claim his shipment within thirty (30) days
from acceptance, otherwise, LBC shall dispose the same in a manner it sees fit and apply the
proceeds, if any, for storage fee from the date of posting of non-delivery until claimed or
disposed.
8.Consignee or any person of sufficient age and discretion shall check the shipment upon receipt
and the shipment is deemed delivered and received in good order and condition in the absence of
a complaint or noted damage immediately communicated to LBC.
9.LBC may open and check the shipment prior to acceptance in the presence of the shipper or
authorized representative to ensure that shipment contains no hazardous or prohibited content.
LBC reserves its right to refuse acceptance which, in its discretion, would be violative of its
policies and pertinent laws.
10.All claims must be filed in writing within thirty (30) days from date of transaction, otherwise,
the same shall be denied.
11.Any court action arising from this contract shall be brought in the proper court of Pasay City
to the exclusion of all other courts.
12.Parties herein warrant that they are of legal age and have full legal capacity to enter into this
contract at the time of the transaction.
13.By transacting with LBC, shipper warrants that he/she has read, understood and agreed to the
full terms and conditions of LBC found in its website and displayed in their branches.

MONEY TRANSFER TERMS AND CONDITIONS

1.Money transfer covers the ff. products: Instant Peso Padala (IPP), Door to Door, Txt Remit,
and Remit to Account services of LBC. Money transfer transactions are governed by AMLA
provisions and customer agrees to comply therewith including proper disclosure and sharing of
personal information. Customer warrant that all the required information given, including proof
of personal identification, are true and correct. LBC reserves its right to refuse acceptance if it
finds the transaction violative of AMLA and other pertinent laws.
2.Sender understands the importance of the assigned TRACKING NUMBER and/or PINCODE
and pertinent details of the transaction, indispensable for the release and withdrawal. Sender
assumes full responsibility to notify and share the TRACKING NUMBER and/or PINCODE and
transaction details ONLY to the intended consignee. Sender holds LBC free from any liability
for the release to consignee who presented the TRACKING NUMBER and/or PINCODE and
transaction details which turned out to be a scam/fraud.
3.Sender understands and agrees that money transfer can be released/withdrawn immediately at
any LBC branches nationwide, as well as money transfer affiliates. Request for specific LBC
branch for release shall not be considered exclusive but merely preference and shall not be a bar
for consignee to withdraw at other LBC branches or money transfer affiliates.
4.LBC reserves its right to stop, suspend, and hold the release of money transfer without prior
notice if LBC identifies the customer from the watch-list of scammers, or finds reasonable
suspicion that the sender or consignee is a scammer or whenever LBC deems it necessary in
compliance with AMLA.
5.Request for refund, amendment, or cancellation must be made at the branch where transaction
was made prior to release or withdrawal and subject to corresponding fees. Sender must present
the Official Receipt/Remittance Form, otherwise, request shall be denied.
6.Sender agrees to check and verify the status of money transfer at any LBC branches, customer
care hotline, or www.lbcexpress.com within five (5) days from date of acceptance. If unclaimed,
the status posted in the Track and Trace in the mentioned LBC website is deemed sufficient
notice to the sender and the latter must go to the branch where he transacted for refund,
amendment, or cancellation of the money transfer within thirty (30) days from acceptance
subject to additional charges provided in the immediately succeeding section.
7.If money transfer is remained unclaimed after thirty (30) days from date of transaction, sender
agrees that an administrative fee of Php50.00 or two (2%) percent of the money transfer amount,
whichever is higher, per month shall be assessed and deducted from the unclaimed money
transfer.
8.In case of loss or wrongful release due to the direct fault or gross negligence directly
attributable to LBC, liability will only be limited to the money transfer actually lost or
wrongfully released to the exclusion of all other damages.
9.All claims must be filed in writing within thirty (30) days from date of transaction, otherwise,
the same shall be denied.
10.Any court action arising from this contract shall be brought in the proper court of Pasay City
to the exclusion of all other courts.
11.Parties herein warrant that they are of legal age and have full legal capacity to enter into this
contract at the time of the transaction.
12.By transacting with LBC, sender warrants that he/she has read, understood and agreed to the
full terms and conditions of LBC found in its website and displayed in their branches.