Symbiosis Institute of Management Studies Sales Management: The Power of Communication

SYMBIOSIS INSTITUTE OF MANAGEMENT STUDIES
SALES MANAGEMENT
Assignment 1
THE POWER OF COMMUNICATION
Submitted by:
Name : Abhisekh kumar

Class : IA
Roll No.: 02
Batch : 2010-2012
Power of Communication
Ek Ruka Hua Faisla
“Elegance of language may not be in the power of all of us; but simplicity and straight
forwardness are. Write much as you would speak; speak as you think. If with your inferior,
speak no coarser than usual; if with your superiors, no finer. Be what you say; and, within the
rules of prudence, say what you are.”
The Power of Communication comes from knowing the right questions to ask and practicing
good listening skills. The secret weapon of power negotiators is being skilled in asking
questions. Why? One of the reasons is that questions get the communication going and
encourages the other party to talk, to share information with you. And what you are always,
always looking for is information, particularly something you do not know. Even when you
think you know the answers, get in the habit of asking questions; at the least, it will confirm
your knowledge. And if you have somehow missed asking the really right question, the
answer you need will likely come out the more the other party is forced to talk and you are
talking less.
The 80s was a period of experimental films and serious cinema. Movies were made not for
commercial success and some of the best films were churned out during this period, which are
remembered and appreciated even today. One such film is Ek Ruka Hua Faisla. Inspired from
the English flick Twelve Angry Men (1957), Ek Ruka Hua Faisla is a rare remake which is better
than the original!
Sometimes in life your professions reflect on your personalities. And more often more than
profession communication may represent your Personality. In this movie we observe the
entire decision making process and way the people communicate with each other, where
each individual had different perception and different behavior in particular situation. their
personal opinion leads them to one wrong decision first but later on with just one leading,
convincing, neutral and practical individual, they were able to think on the other side of the
case and finally they reached to right conclusion.
There are twelve male members of a jury who have gathered together in an enclosed room to
deliberate on charges of murder against a young boy accused of killing his father. The case
against the boy looks irrefutable and indomitable, as there is a witness in the form of an old
man who claims to have heard the incident and another woman who claims to have seen the
actual act of stabbing. Plus there is the murder weapon - a knife - that was found at the crime
scene, seemingly implicating the boy without any fragment of doubt. But all is not what it
seems like.
All the jury members, except one, are convinced that the boy is guilty of the crime and the
task before them is to reach a unanimous decision to expedite the case. But there is only one
jury member who is not completely convinced about the case and he starts the deliberations,
in which all the members have to participate to reach a common conclusion
AN OVERVIEW
Twelve jurors - common people with their usual daily problems, emotional swings and their
regular habit to stick to what is obvious - are selected to judge a case where very strong
evidences are available against the accused. Everything was transparent and vividly clear.
The case was supposed to end with common opinion against the accused within no time. But
one person was against this common judgment and this is the point where story builds up.
This one person make other eleven to change their decision.
The movie opens in the first state of Group Development, the opening period. This is the
time when people in small groups will small talk, introduce themselves, and begin to learn a
little about one another. During this stage in the movie, jurors discuss the view, old buildings,
hot weather colds, and some even share what they do for a living. And this is the stage when
the group dynamics start showing, and how in the heat of discussion, the true feelings start
showing through. People's biases, bigotry, temper, all start showing through. Gradually, we
come to know the communication skills of each and every jury member in the room being
opened. Eventually we see the missing links, the loopholes in the vital clues, and
testimonies, and eventually persuade all except Pankaj Kapoor. Pankaj is not so easily
persuaded because his son has left him, and he has a bias against youth, but eventually he is
also persuaded with more m. Members involved in the conflict want to create and maintain
stability. However, they also want to move forward which requires change. Conflict then exists
as the individuals struggle between creating both at the same time. This struggle is seen in
the film as the jury members struggle between their desire for stability and their desire for
change. Initially, it is seen that all the jury members except one have a guilty verdict. The fact
that one member, KK Raina, has a not guilty verdict is an initial source of conflict. For the
remaining jury members, their focus is not on understanding why Mr. Davis is saying not
guilty. Instead, they want him to agree with them and choose a guilty verdict. In doing so, they
are trying to achieve stability, since if KK Raina says not guilty, there will be no conflict.
KEY TAKEAWAYS
 Transistion from Communication to Conflict Management
 Situational Understanding with all possible Permutations and Combinations
 Team Dynamics for a Decision making process
REVIEWS OF THE MOVIE:

“A masterful work of debate and dialogue; of shifting momentum and the ideal of sticking to
your scruples in the face of antagonistic groupthink”
“This is a film where tension comes from personality conflict, dialogue and body language, not
action.”
“- one is so consumed by the brilliance of the script and the acting that it doesn't matter what
the jurors' names are”
CONCLUSION:
The issues in the movie are addressed to the Indian audiences and in Indian setting, with
Indian characters and in Hindi language. Even after a quarter of a century later the movie stirs
you with its treatment of topics because the issues of caste, class, materialism, loopholes in
judicial process and of course human prejudices and judgement still plague us.
So this movie “Ek Ruka Hua Faisla” is a very good example of the power of communication .

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SYMBIOSIS INSTITUTE OF MANAGEMENT STUDIES

THE POWER OF COMMUNICATION

Name : Abhisekh kumar

 Situational Understanding with all possible Permutations and Combinations

 Team Dynamics for a Decision making process

REVIEWS OF THE MOVIE:

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