Strategies For Rural Mar keting

By An Organization

Course Pr oject Re port

Rajarshi Rakshit (05305024)

M.L.Narasimham (05305025)
Ashish Gudhe (05305028)
Kartik Vaddadi (05305044)

Course Instructor
Prof. K. Nar ayanan

April 2, 2006

Departme nt of Humanities & Social Sciences

Indian Institute of Technology, Bombay
Mumbai
Co ntents
1 Introduction 3

2 Strategies 6
2.1 BY COMMUNICATING AND CHANGING QUALITY PER-
CEPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.2 BY PROPER COMMUNICATION IN INDIAN LANGUAGE 6
2.3 BY TARGET CHANGING PERCEPTION . . . . . . . . . . 7
2.4 BY UNDERSTANDING CULTURAL AND SOCIAL VALUES 7
2.5 BY PROVIDING WHAT CUSTOMER WANT . . . . . . . . 7
2.6 BY PROMOTING PRODUCTS WITH INDIAN MODELS
AND ACTORS . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.7 BY ASSOCIATING THEMSELVES WITH INDIA . . . . . . 8
2.8 BY PROMOTING INDIAN SPORTS TEAM . . . . . . . . . 8
2.9 BY TALKING ABOUT A NORMAL INDIAN . . . . . . . . . 8
2.10 BY DEVELOPING RURAL-SPECIFIC PRODUCTS . . . . . 9
2.11 BY GIVING INDIAN WORDS FOR BRANDS . . . . . . . . 9
2.12 BY ACQUIRING INDIAN BRANDS . . . . . . . . . . . . . . 9
2.13 BY EFFECTIVE MEDIA COMMUNICATION . . . . . . . . 9
2.14 BY ADOPTING LOCALISED WAY OF DISTRIBUTING . 12
2.15 BY ASSOCIATING THEMSELVES WITH INDIAN CELEBRI-
TIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.16 MELAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.17 PAINTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3 Case Studies-1: AKASHGANGA 13

4 Case-Study 2: ITC e-Choupal 14

4.1 About ITC-IBD . . . . . . . . . . . . . . . . . . . . . . . . . . 14
4.2 ITC e-Choupal and the Strategy . . . . . . . . . . . . . . . . . 15
4.3 Operational costs and comparision with Mandis . . . . . . . . 17
4.4 Vision and Planning Behind the e-Choupals . . . . . . . . . . 17
4.5 Strategies to be followed . . . . . . . . . . . . . . . . . . . . . 19

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4.6 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2
1 Introduction
For quite some time now, the lure of rural India has been the subject of an-
imated discussion in corporate suites. And there is a good reason too. With
urban markets getting saturated for several categories of consumer goods and
with rising rural incomes, marketing executives are fanning out and discov-
ering the strengths of the large rural markets as they try to enlarge their
markets. Today, the idea has grown out of its infancy and dominates discus-
sions in any corporate boardroom strategy session. Adi Godrej, chairman of
the Godrej group that is in a range of businesses from real estate and per-
sonal care to agri-foods, has no hesitation proclaiming, It is a myth that rural
consumers are not brand and quality conscious. A survey by the National
Council for Applied Economic Research(NCAER), India’s premier economic
research entity, recently confirmed that rise in rural incomes is keeping pace
with urban incomes. From 55 to 58 per cent of the average urban income
in 1994-95, the average rural income has gone up to 63 to 64 per cent by
2001-02 and touched almost 66 per cent in 2004-05. The rural middle class is
growing at 12 per cent against the 13 per cent growth of its urban counter-
part. Even better, the upper income class those with household incomes of
over Rs one million [$22,700] per annum is projected to go up to 21 million
by 2009-10 from four million in 2001-02. It will have a 22 to 23 per cent
rural component. Higher rural incomes have meant larger markets. Already,
the rural tilt is beginning to show. A study by the Chennai-based Francis
Kanoi Marketing Planning Services says that the rural market for FMCG
is worth $14.4 billion, far ahead of the market for tractors and agri-inputs
which is estimated at $10 billion. Rural India also accounts for sales of $1.7
billion for cars, scooters and bikes and over one billion dollars of durables.
In total, that represents a market worth a whopping $27 billion. It is no
wonder that even MNCs have cottoned on to the idea of a resurgent rural
India waiting to happen. Four years ago, Coke ventured into the hinterland.
Now Coke’s rural growth of 37 per cent far outstrips its urban growth of 24
per cent. Coke is not the first MNC to have cottoned on to the rural lure.
Its global rival Pepsico took a wider approach to the business when it was

3
given permission to set up shop in India in the late 1980s and investme nt
in food processing and farming was a pre-condition for entry. The company
imported a state-of-the art tomato processing plant from Italy to Punjab.
In five years, productivi ty improved from 16 tonnes to 52 tonnes per hectare
and there was a tomato glut in the state. Farmers weren’t complaining be-
cause even though prices fell, their incomes increased because of the huge
jump in productivi ty. Pepsi is now heralding a citrus plantation drive in the
state and other parts of the country for its brand of Tropicana fruit juices,
to replace imported fruit. Hindustan Lever Ltd, the $2.3 billion Indian sub-
sidiary of Unilever, the country’s largest FMCG company, has also got on the
bandwagon. It’s Project Shakti uses self-help groups across the country to
push Lever products deeper into the hinterland. Its four-pronged programme
creates income-generating capabilities for underprivileged rural women; im-
proves rural quality of life by spreading awareness of best practices in health
and hygiene; empowers the rural community by creating access to relevant
information through community portals and it also works with NGOs to
spread literacy. There are currently over 15,000 Shakti entrepreneurs, most
of them women, in 61,400 villages across 12 states. By the end of 2010,
Shakti aims to have 100,000 Shakti entrepreneurs covering 500,000 of India
s 640,000 villages, touching the lives of over 600 million people. With such
an emphasis on rural marketing, consumption patterns are changing and it
signals a change in the regulatory environment. Vertical integration of the
food market from farm to firm to fork becomes the best way to achieve effi-
ciency and serve the interest of every stakeholder in the chain the farmer, the
processor, the retailer and the consumer. As Ashok Gulati of the US-based
International Food Policy Research Institute put its, The future of Indian
agriculture in general and the farmer in particular depends on the how soon
they can become globally competitive. Indian economic policy realises this.
Between the 8th (1992-97) and the 10th (2002-07) Five Year Plans, succes-
sive governments have tripled the spending on rural development from $6.82
billion to $20.2 billion.
All this potential has got India’s big business houses rushing to enter
and expand rural businesses. Telecom giant Sunil Mittal, chairman of the $2

4
billion mobile telephony major Bharti Tele- Ventures, is another unabashed
flag-bearer of the ’go rural’ strategy. He is confident that the next ’explo-
sive’ phase of demand for cellular connections is going to come from the
villages. In an interesting business diversification, he has tied up with the
legendary Rothschilds of Europe for a $51 million food processing venture
and export of fruits and vegetables. We can replicate our pre-eminence in IT
agriculture and transform the country into a global food basket, he points
out. Mittal’s initial investments include an agriculture research centre and
model farm in Punjab. If the hinterland has caught the attention of Mittal,
among the country’s most recent entrants to the ranks of big business, it has
also not escaped the radar of the oldest business house, the $17 billion Tata
group, which has consolidated its rural operations. The group’s two compa-
nies, Tata Chemicals and Rallis India, ran separate rural initiatives till 2003.
Tata Chemicals ran a chain called Tata Kisan Kendra, which offered farm-
ers a host of products and services ranging from agriinputs to financing to
advisory services. Rallis, on the other hand, was partnering ICICI Bank and
Hindustan Lever in offering deals to farmers that covered operations from the
pre-harvest to post-har vest stage. In 2004, the two operations were merged
and Tata Kisan Sansar, a network of onestop shops providing everything from
inputs to know-how to loans, was launched. Today, the Tata Kisan Sansar
has 421 franchisee-run centres in three states and reaches out to over 3.6 mil-
lion farmers. Like the Tatas, the $2.6 billion Mahindra group has successfully
established a synergy between its curre nt businesses and the planned rural
forays. Its flagship, Mahindra & Mahindra Ltd is India’s largest farm equip-
ment company. Its subsidiary, Mahindra Shubhlabh Services, has operations
in 11 states, and leverages the strong Mahindra brand, the 700,000-strong
Mahindra tractor customer base and the 400-plus dealer network, to provide
a complete range of products and services to improve farm productivi ty and
establish market linkages to the commodity market chain. Its retailing arm,
Mahindra Krishi Vihar, has been instrume ntal in increasing the ground nut
yield in Rajasthan through a new seed sourced from the state of Maharash-
tra, and it has also introduced a new variety of grapes in Maharas htra. Says
Vikram Puri, head of Mahindra Shubhlabh Services, Almost 80 per cent of

5
the farmers registered with us have less than five acres land. We are making
farming an attracti ve proposition through three basic guiding steps growing
what the market requires, improving the crop yield and decreasing the cost
of crop production. The activities of Mahindra Shubhlabh Services have at-
tracted the attention of the International Finance Corporation, the financial
arm of the World Bank, which recently picked up a 27 per cent stake in the
company. Rural India accounts for a market worth $27 billion. No wonder
even MNCs have cottoned on to the idea of a resurgent rural India.

2 Strategies
2.1 BY COMMUNIC ATING AND CHANGING QUAL-
ITY PE RCEPTION
Companies are coming up with new technology and they are properly commu-
nicating it to the customer. There is a trade-off between Quality a customer
perceives and a company wants to communicate. Thus, this positioning of
technology is very crucial. The perception of the Indian about the desired
product is changing. Now they know the difference between the products
and the utilities derived out of it. As a rural Indian customer always wanted
value for money with the changed perception, one can notice difference in
current market scenario.

2.2 BY PROPER COMMUNIC ATION IN INDIAN

LANGU AGE
The companies have realized the importance of proper communication in
local language for promoting their products. They have started selling the
concept of quality with proper communication. Their main focus is to change
the Indian customer outlook about quali ty. With their promotion, rural
customer started asking for value for money.

6
2.3 BY TARGET CHANGING PE RCEPTION
If one go to villages they will see that villagers using Toothpaste, even when
they can use Neem or Babool sticks or Gudakhu, villagers are using soaps
like Nima rose, Breeze, Cinthol etc. even when they can use locally man-
ufactured very low priced soaps. Villagers are constantly looking forward
for new branded products. What can one infer from these incidents, is the
paradigm changing and customer no longer price sensitive? Indian customer
was never price sensitive, but they want value for money. They are ready to
pay premium for the product if the product is offering some extra utility for
the premium.

2.4 BY UNDERS TANDING CU LTURAL AND SO-

CIAL VALUES
Companies have recognized that social and cultural values have a very strong
hold on the people. Cultural values play major role in deciding what to buy.
Moreover, rural people are emotional and sensitive. Thus, to promote their
brands, they are exploiting social and cultural values.

2.5 BY PROVIDING WH AT CUSTOMER WANT

The customers want value for money. They do not see any value in frills
associated with the products. They aim for the basic functionality. However,
if the seller provide frills free of cost they are happy with that. They are
happy with such a high technology that can fulfill their need. As ”Motorola”
has launched, seven models of Cellular Phones of high technology but none
took off. On the other hand, ”Nokia” has launched a simple product, which
has captured the market.

7
2.6 BY PROMOTING PRODUCTS WITH INDIAN
MODELS AND ACTORS
Companies are picking up Indian models, actors for advertisements as this
helps them to show themselves as an Indian company. Diana Hyden and
Shahrukh Khan are chosen as a brand ambassador for MNC quartz clock
maker ”OMEGA” even though when they have models like Cindy Crawford.

2.7 BY ASSOCI ATING THEMSE LVES WITH INDIA

MNCs are associating themselves with India by talking about India, by ex-
plicitly saying that they are Indian. M-TV during Independence Day and
Republic daytime make their logo with Indian tri-color. Nokia has designed
a new cellular phone 5110, with the India tri-colour and a ringing tone of
”Sare Jahan se achcha”.

2.8 BY PROMOTING INDIAN SPO RTS TEAM

Companies are promoting Indian sports teams so that they can associate
themsel ves with India. With this, they influence Indian mindset. LG has
launched a campaign ”LG ki Dua, all the best”. ITC is promoting Indian
cricket team for years, during world cup they have launched a campaign
”Jeeta hai jitega apna HindustanIndia India India”. Similarly, Whirlpool
has also launched a campaign during world cup.

2.9 BY TALKING ABOUT A NORMAL INDIAN

Companies are now talking about normal India. It is a normal tendency of
an Indian to try to associate himself/herself with the product. If he/she can
visualize himself/herself with the product, he /she becomes loyal to it. That
is why companies like Daewoo based their advertisements on a normal Indian
family.

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2.10 BY DEVELOPING RURAL-SPECIFIC PROD-
UCTS
Many companies are developing rural-specific products. Keeping into con-
sideration the requirements, a firm develops these products. Electrolux is
working on a made-for India fridge designed to serve basic purposes: chill
drinking water, keep cooked food fresh, and to withstand long power cuts.

2.11 BY GIVING INDIAN WORDS FOR BRANDS

Companies use Indian words for brands. Like LG has used India brand name
”Sampoorna” for its newly launched TV. The word is a part of the Bengali,
Hindi, Marathi and Tamil tongue. In the past one year, LG has sold one lakh
20-inch Sampoorna TVs, all in towns with a population of around 10,000.
By the end of 1999, roughly 12Thats Rs 114 crore worth of TV sets sold in
the villages in a year.

2.12 BY ACQUIRING INDIAN BRANDS

As Indian brands are operating in India for a long time and they enjoy a
good reputation in India. MNCs have found that it is much easier for them
to operate in India if they acquire an Established Indian Brand. Electrolux
has acquired two Indian brands Kelvinator and Allwyn this has gave them
the well-established distribution channel. As well as trust of people, as people
believe these brands. Similarly Coke has acquired Thumps up, Gold Spot,
Citra and Limca so that they can kill these brands, but later on they realized
that to survive in the market and to compete with their competitor they have
to rejuvenate these brands.

2.13 BY EFFECTIVE MEDIA COMMUNIC ATION

Media Rural marketing is being used by companies. They can either go for
the traditional media or the modern media. The traditional media include

9
melas, puppetry, folk theatre etc. while the modern media includes TV, ra-
dio, e-chaupal. LIC uses puppets to educate rural masses about its insurance
policies. Govt of India uses puppetry in its campaigns to press ahead social
issues. Brook Bond Lipton India ltd used magicians effectively for launch of
Kadak Chap Tea in Etawah district. In between such a show, the lights are
switched off and a torch is flashed in the dark(EVEREA DYs tact). ITC’s
e-chaupal (chaupal is the common place where villagers gather) has been the
most elaborate and extensive venture in this field so far. Conceived by ITC’s
international business division and launched in 2000, the e-chaupal project
has since grown to around 2,700 chaupals covering a population of around
1.2 million in five states – Madhya Pradesh, Karnata ka, Andhra Pradesh,
Uttar Pradesh and Maharas htra.
Rural marketing requires the understanding of the complexities and this
article reviews some of the key issues. Indian agricultural industry has been
growing at a tremendous pace in the last few decades. The rural areas are
consuming a large number of industrial and urban manufactured products.
The rural agricultural production and consumption process plays a predomi-
nant role in developing the Indian economy. This has designed a new way for
understanding a new process called Rural Marketing. The concept of rural
marketing has to be distinguished from Agricultural marketing. Marketing is
the process of identifying and satisfying customers needs and providing them
with adequate after sales service. Rural marketing is different from agricul-
tural marketing, which signifies marketing of rural products to the urban
consumer or institutional markets. Rural marketing basically deals with de-
livering manufactured or processed inputs or services to rural producers, the
demand for which is basically a derived outcome. Rural marketing scientists
also term it as developmental marketing, as the process of rural marketing
involves an urban to rural activity, which in turn is characterised by various
peculiarities in terms of nature of market, products and processes. Rural
marketing differs from agricultural or consumer products marketing in terms
of the nature of transactions, which includes participa nts, products, modal-
ities, norms and outcomes. The participa nts in case of Rural Marketing
would also be different they include input manufacturers, dealers, farmers,

10
opinion makers, government agencies and traders. The existing approach
to the rural markets has viewed the markets as a homogeneous one, but in
practice, there are significant buyer and user differences across regions as well
as within that requires a differential treatme nt of the marketing problems.
These differences could be in terms of the type of farmers, type of crops and
other agro-climatic conditions. One has to understand the market norms
in agricultural input so as to devise good marketing strategies and to avoid
unethical practices, which distort the marketing environment. Many of the
inputs used for production process have implications for food, health and
environmental sectors. Rural marketing needs to combine concerns for profit
with a concern for the society, besides being titled towards profit. Rural
market for agricultural inputs is a case of market pull and not market push.
Most of the jobs of marketing and selling is left to the local dealers and re-
tailers. The market for input gets interlocked with other markets like output,
consumer goods, money and labour. The importance of rural marketing can
be understood from the fact that today modern inputs i.e. diesel, electric-
ity, fertilisers, pesticides, seeds account for as much as 70Green Revolution
areas. Further the percentages were higher at 81of land. Strategic aspects
Rural marketing in India is not much developed there are many hindrances
in the area of market, product design and positioning, pricing, distribution
and promotion. Companies need to understand rural marketing in a broader
manner not only to survive and grow in their business, but also a means to
the development of the rural economy. One has to have a strategic view
of the rural markets so as to know and understand the markets well. In
the context of rural marketing one has to understand the manipulation of
mar- keting mix has to be properly understood in terms of product usage.
Product usage is central to price, distribution, promotion, branding,
company image and more importa nt farmer economics, thus any strategy in
rural marketing should be given due attention and importance by
understanding the product usage, all elements of marketing mix can be
better organised and managed.

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2.14 BY ADOPTING LOCALISED WAY OF DIS-
TRIBUTING
Proper distribution channels are recognized by companies. The distribution
channel could be a Big scale Super markets, they thoug ht that a similar
system can be grown in India. However, they were wrong, soon they realized
that to succeed in India they have to reach the nook and the corner of
the country. They have to reach the ”local Paan wala, Local Baniya” only
they can succeed. MNC shoe giants, Adidas, Reebok, Nike started with
exclusive stores but soon they realized that they do not enjoy much Brand
Equity in India, and to capture the market share in India they have to go the
local market shoe sellers. They have to reach to local cities with low priced
products.

2.15 BY ASSOCI ATING THEMSE LVES WITH IN-

DIAN CELEBRITIES
MNCs have realized that in India celebrities enjoyed a great popularity
so they now associate themselves with Indian celebrities. Recently Luxor
Writing Instrume nts Ltd. a JV of Gillette and Luxor has launched 500
”Gajgamini” range of Parker Sonnet Hussain special edition fountain pens,
priced at Rs. 5000. This pen is signed by Mr. Makbul Fida Hussain a
renowned painter who has created ”Gajgamini” range of paintings. Com-
panies are promoting players like Bhaichung Bhutia, who is promoted by
Reebok, so that they can associate their name with players like him and get
populari ty.

2.16 MELAS
Melas are places where villagers gather once in a while for shopping. Com-
panies take advantage of such events to market their products. Dabur uses
these events to sell products like JANAM GHUTI(Gripe water). NCAER
estimates that around half of items sold in these melas are FMCG products

12
and consumer durables. Escorts also displays its products like tractors and
motorcycles in such melas.

2.17 PAINTINGS
A picture is worth thousand words. The message is simple and clean. Rural
people like the sight of bright colours. COKE, PEPSI and TATA traders
advertise their products through paintings.

3 Case Studies-1: AKASHGANGA

This case study is about a product and service named Akashganga sold by a
small, entrepreneurial business named Shree Kamadhenu Electronics Private
Ltd. (SKEPL). Akashganga is for diary farmers and it is intended to enable
to them to increase their efficiency and productivi ty. The Indian diary in-
dustry is plagued by several problems, the major ones being low productivi ty
of Indian cows, the delays in processing milk, low quali ty caused by manual
handling, corruption and mismanagement, and, of course, endemic dilution
of milk with water. Akashganga attempts to alleviate some of these issues.
Akashganga is a computerized system. When a farmer gets milk into the
collection point, it’s weighed and the amount of fat measured and imme-
diately an entry is made on the farmer’s swipe card. The money can be
collected immediately. This is marked contrast to the previous system where
the financial calculation was done later to avoid holding up the queue of
farmers ready for milking; the calculation was done by hand and was some-
what complicated. With the new system, calculation is done automatically
which makes it possible to pay the farmer on the spot rather than having
him wait for a couple of days. Also the potential for cheating is reduced. An
entry is made electronically on the farmer’s swipe card.
When SKEPL wanted to market this service, it ran up against the skepticism
of the Indian rural people against unproven technology. This is the classic
catch-22 situation as the farmer does not trust the tool till he tries it, and is
relucta nt to try it till he trusts it. SKEPL got around this problem by offer-

13
ing free trials and delayed payment schemes stretching up to several months.
The company also provided responsive and efficient after-sales service. It
established a service network covering the rural areas, and typically would
attend to a compliant within a few hours of receiving it.
It’s importa nt to note that the company’s local presence whether for mar-
keting, sales or service helped tremendously, since the villagers would not be
disposed to make a journey to a town or city to learn about their products.
The company also used a name Akashganga that Indian villagers can relate
to. This helped earn the trust of the villagers.
Also, Shree Kamadhenu Electronics used local people for marketing, sales,
service, etc. This was a very importa nt factor that helped the farmers relate
to and trust the company.
Of course, the company had a solution that was superior in terms of time,
transparenc y, fairness, etc, and that played a big role in their success.
As a result of these factors, SKEPL gained a threshold in this large market
and earned respect among farmers.

4 Case-Study 2: ITC e-Choupal

4.1 About ITC-IBD
ITC is one of India’s foremost private sector companies with a market capi-
talisation of over US $14 billion and a turnover of US $3 billion. ITC has a
diversified presence in Cigarettes, Hotels, Paperboards & Specialty Papers,
Packaging, Agri-Business, Packaged Foods & Confectionery, Branded Ap-
parel, Greeting Cards and other FMCG products. Its International Business
Division (ITC IBD) was created in 1990 as an agricultural trading company;
it now generates US $150 million in revenues annually.

Initially, the agricultural commodity trading business was small compared

to international players. By 1996, the opening up of the Indian market had
brought in international competition. Large international companies had
better margin-to-risk ratios because of wider options for risk manageme nt

14
and arbitrage. For an Indian company to replicate the operating model of
such multinational corporations would have required a massive horizontal
and vertical expansion. In 1998, after competition forced ITC to explore the
options of sale, merger, and closure of IBD, ITC ultimately decided to retain
the business. The ITC-IBD taken the challenges to use information technol-
ogy to change the rules of the game and create a competitive business that
did not need a large asset base. Today, IBD is a US $150 million company
that trades in commodities such as feed ingredients, food-grains, coffee, black
pepper, edible nuts, marine products, and processed fruits.

4.2 ITC e-Choupal and the Strategy

ITC followed a different media/communication strategy which is more elabo-
rate and extensive in rural marketing so far, which benefits both the farmers
and the organization. The strategy is use the Information Technology and
bridge the information and service gap in rural INDIA which gives an edge to
market its products like seeds, fertilizers and pesticides and other products
like consumer goods. With this strategy it can also enhance its competetive-
ness in global market for agri exports.

A pure trading model does not require much capital investment. The e-
Choupal model, in contrast, has required that ITC make significant invest-
ments to create and maintain its own IT network in rural India and to identify
and train a local farmer to manage each e-Choupal.

The company has initiated an e-Choupal effort that places computers with
Internet access in rural farming villages; the e-Choupals serve as both a social
gathering place for exchange of information (choupal means gathering place
in Hindi) and an e-commerce hub. The computer, typically housed in the
farmers house, is linked to the Internet via phone lines or, increasingly, by
a VSAT connection, and serves an average of 600 farmers in 10 surrounding
villages within about a five kilometer radius. Each e-Choupal costs between
US $3,000 and US $6,000 to set up and about US $100 per year to main-

15
tain. Using the system costs farmers nothing, but the host farmer, called a
sanchalak, incurs some operating costs and is obligated by a public oath to
serve the entire community; the sanchalak benefits from increased prestige
and a commission paid him for all e-Choupal transactions. The farmers can
use the computer to access daily closing prices on local mandis(g overnme nt-
mandated markets), as well as to track global price trends or find information
about new farming techniqueseither directly or, because many farmers are
illiterate, via the sanchalak (the village farmer who runs the e-Choupal and
acts as ITCs representative in the village). In addition they can also know
about weather forecast(l ocal) and best practices in the world from e-Choupal
website. They also use the e-Choupal to order seed, fertilizer, and other
products such as consumer good from ITC or its partners, at prices lower
than those available from village traders; the sanchalak typically aggregates
the village demand for these products and transmits the order to an ITC
represe ntative. At harvest time, ITC offers to buy the crop directly from
any farmer at the previous days closing price; the farmer then trans ports his
crop to an ITC processing center, where the crop is weighed electronically and
assessed for quality. The farmer is then paid for the crop and a trans port fee.

Launched in June 2000, ’e-Choupal’, has already become the largest ini-
tiative among all Internet-based interventions in rural India. ’e-Choupal’
services today reach out to more than 3.5 million farmers growing a range of
crops - soyabean, coffee, wheat, rice, pulses, shrimp - in over 31,000 villages
through 5200 kiosks across six states (Mad hya Pradesh, Karnata ka, Andhra
Pradesh,Uttar Pradesh, Maharas htra and Rajasthan).

16
 Figure 1: Transactional costs under Mandi & e-Choupal system

4.3 Operational costs and comparision with Mandis

Fixed Cost of Equipme nt at e-Choupal (in Rs.)
Printer Power related VSAT PC Total
2001-02 7000 19000 90000 39000 155,000
2002-03 7000 15000 70000 30000 122,000
2003-04 7000 15000 70000 30000 122,000
2004-05 6000 14000 60000 27000 107,000
2005-06 6000 12000 50000 24000 92,000

4.4 Vision and Planning Behind the e-Choupals

Implementing and managing e-Choupals is a significant departure from com-
modities trading. Through its tobacco business, ITC has worked in Indian

17
agriculture for decades, from research to procurement to distribution. ITCs
translation of the tactical and strategic challenges it faced and its social
commitme nt into a business model demonstrates a deep understanding of
both agrarian systems and modern management. The principles followed in
implementing the e-Choupals are

• Re-engineer, Not Reconstruct

Prese nt Mandi system have some success factors in it. ITC decided to
build e-Choupal on existing system. Already ITC has trading agents in
local mandis for its tobacco business. It retained the efficient providers
and created roles for inefficient people. It recruites and engages mem-
bers of landscape thereby making their expertise available to ITC. With
this principle ITC can avoid the reinventing the system in areas where
it can add no value with its presence i.e., in areas where efficient agents
are there.

• Address the Whole, Not Just One Part

The farmers various activities range from procuring inputs to selling
produce. Currently, the village trader services the spectrum of farmers
needs. He is a centralized provider of cash, seed, fertilizer, pesticides,
and also the only marketing channel. As a result, the trader enjoys two
competitive benefits. First, his intimate knowledge of the farmer and
village dynamics allow him to accurately assess and manage risk. Sec-
ond, he reduces overall transaction costs by aggregating services. The
linked transactions reduce the farmers overall cost in the short term,
but create a cycle of exploitative dependency in the long-term.

Rural development efforts thus far have focused only on individual

pieces rather than what the entire community needs. Cooperati ves
have tried to provide agricultural inputs, rural banks have tried to pro-
vide credit, and mandis have tried to create a better marketing channel.
These efforts cannot compete against the traders bundled offer. Func-
tioning as a viable procurement alternati ve, therefore, must eventually
address a range of needs, not just the marketing channel.

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 ITC e-Chopal provide services as a bundle what the entire agricultural
communi ty needs.

• An IT-Driven Solution
Delivery of real-time information independent of the transaction. In the
mandi system, delivery, pricing, and sales happen simultaneously, thus
binding the farmer to an agent. E-Choupal was seen as a medium of
delivering critical market information independent of the mandi, thus
allowing the farmer an empowered choice of where and when to sell his
crop.

• Risk analysis & challenges

– Radical shifts in computing access will break community-based

business models.
– The sanchalaks are ITCs partners in the community, and as their
power and numbers increase, there is a threat of unionization and
rent extraction.
– The scope of the operation: the diversity of activities required of
every operative and the speed of expansion create real threats to
efficient manageme nt.
– If ITC fails to fulfill the aspirations of farmers, they will look
elsewhere for satisfaction.

4.5 Strategies to be foll owed

(1). Adopt the ability to determine the grades of the crop(grains) in the
field which commands the price premium for the crop.
e.g: Wheat

(2). Build the concept of traceabili ty into the supply chain which will allow
to address the food safety concerns.
e.g: For perishables such as shrimps, which decays quickly with in short

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 period of time, it need to define standards of production and product
quali ty.

(3). Provide the service as market-place for commodities where ITC is not
a sole buyer. It will reduce the operational cost of e-Choupal such as
IT infrastructure and transaction costs.
e.g: coffee grains.

(4). Marketing value added products and services to rural INDIA , in ad-
dition to marketing agri inputs, through e-Choupal system.

(5). Sourcing IT-enabled services from rural INDIA. Telemedicine, eco-

tourism , traditional medicine and traditional crafts are some of the
services that can be sourced from rural INDIA.

4.6 Conclusion
ITC e-Choupal, an innovative strategy which is elaborative and extensive
in rural markets sofar. Critical factors in the appare nt success of the ven-
ture are ITCs extensive knowledge of agriculture, the effort ITC has made
to retain many aspects of the existing production system, including retain-
ing the integral importance of local partners, the companys commitme nt to
transparenc y, and the respect and fairness with which both farmers and local
partners are treated.

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