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    Service Blueprint Hospital PDF

    Uploaded by

    Mansi Saini
    The blueprint outlines the process a patient goes through at a hospital, from parking and registration to consultation, examinations, laboratory tests, treatment, and follow up care. Key touchpoints include registration, visits with specialty departments, doctors, and the pharmacy, as well as diagnostic tests and treatments. The document maps both the visible and backstage processes and interactions between staff that support the patient's journey through the hospital system.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Service Blueprint Hospital PDF

    Uploaded by

    Mansi Saini
    5K views1 page
    The blueprint outlines the process a patient goes through at a hospital, from parking and registration to consultation, examinations, laboratory tests, treatment, and follow up care. Key touchpoints include registration, visits with specialty departments, doctors, and the pharmacy, as well as diagnostic tests and treatments. The document maps both the visible and backstage processes and interactions between staff that support the patient's journey through the hospital system.

    Original Title

    168357569-Service-Blueprint-hospital.pdf

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    The blueprint outlines the process a patient goes through at a hospital, from parking and registration to consultation, examinations, laboratory tests, treatment, and follow up care. Key touchpoints include registration, visits with specialty departments, doctors, and the pharmacy, as well as diagnostic tests and treatments. The document maps both the visible and backstage processes and interactions between staff that support the patient's journey through the hospital system.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    5K views1 page

    Service Blueprint Hospital PDF

    Uploaded by

    Mansi Saini
    The blueprint outlines the process a patient goes through at a hospital, from parking and registration to consultation, examinations, laboratory tests, treatment, and follow up care. Key touchpoints include registration, visits with specialty departments, doctors, and the pharmacy, as well as diagnostic tests and treatments. The document maps both the visible and backstage processes and interactions between staff that support the patient's journey through the hospital system.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    SERVICE BLUEPRINT-HOSPITAL

    EVIDENCE

    Hospital Stretchers/wh
    PHYSICAL

    Registration Special Consultation Examination Laboratory Medicine Doctor Consolation Hospital


    parking eelchairs for desk department room room shop cabin room parking
    patients desk
    CUSTOMER

    Arrival at Help from Disagree to Go to Buy Come back


    ACTION

    Tell health Go to Go to Go to Agree to Go to Leave


    hospital staff (if problem specialty consultation examination continue continue laboratory required on specific consultation hospital
    needed) department room room supplies date room

    Line of interaction

    Body+ Read Staff collects Treatments Doctor Notes


    CONTACT
    ONSTAGE

    Process Process Doctor notes Dr. directs to


    PRRSON

    complain area investigations OPD and prescribed examines recovery


    registration registration complaints exam prescribed concerned lab samples and follow up patient progress on
    date OPD

    Line of visibility
    BACKSTAGE
    CONTACT

    Doctor makes Conducts Preparation


    PRRSON

    provisional Doctor makes final Further


    mentioned of report
    diagnosis diagnosis diagnosis
    tests

    Line of internal interaction


    PROCESSES

    Registration Registration Provisional diagnosis Preparation


    SUPPORT

    system system becomes final Patient details updated in system of bill


    diagnosis

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