Managing A Distributed Workforce: A Risk & Compliance Buyer's Guide: Pandemic Series

A Risk & Compliance Buyer’s Guide: Pandemic Series
Managing a Distributed Workforce

Solutions to Help Navigate the Risk & Compliance Challenges of an Evolving Pandemic
Evolving Pandemic Risks
COVID-19 will be at the center of risk and compliance management for the foreseeable future. Reopening offices,
distributed workforces, heightened safety concerns, and increased cyber vulnerabilities are changing organizational risk
profiles and environments.
Pandemic challenges can be categorized into three risk areas.
Distributed Business Employee

Workforces Risk Conduct
Logistical challenges inherent Business challenges involved Emotional-behavioral

to managing various work- in making moment-by-moment challenges resulting from
from-home models and operational, vendor and heightened stress and
transitioning workforces as continuity decisions to deliver anxiety, amplifying workplace
economy reopens. on business objectives. misconduct risk.
This Buyer’s Guide will highlight compliance software solutions and strategies that will help organizations navigate the
risks associated with managing a distributed workforce.
• Cyber Security: New processes, devices and locations for operating create new entry points for cyber criminals to
penetrate systems.
• Policy Communications: Changing social distancing orders and shifting organizational risk profiles need to be
integrated and operationalized across the organization.
• Remote Investigations: Widespread work-from-home models are forcing risk and compliance teams to revise
traditional practices to maintain effective investigations.
2 Managing a Distributed Workforce

Cyber Security
The Challenge
Experts suggest that cyber security damages will double by 2021. The most common and destructive cyber risks are not
due to hacks or breaches; they occur because employees unknowingly fall prey to cyber threats. Cyber risks are being
further exacerbated by work-from-home models that require the use of unsecure Wi-Fi connections, heavier use of
personal devices, and working environments with a range of listening systems such as smart TVs and speakers. To mitigate
today’s cyber security threats, organizations need to focus on employee training designed to raise awareness and change
behaviors.
Steps and Solutions NAVEXEngage

Ethics & Compliance Training
Train on Cyber Security Basics
Educate your employees of the foundational concepts of
internal and external cyber threats, and what to do when a
breach happens. Employees should know the specific ways
data and systems can be breached, and essential practices
for passwords, email usage, and technology to protect digital
information and physical access.
Key Courses to Train on Now:

• Cyber Security
• Don’t Help Hackers
• If Only It Were Really True: Phishing Attacks
• On the Go: Mobile Computing Fundamentals
• Social Media: Keeping Our Information Secure
Download Cyber Security Training Bundle
Augment Pandemic Communications with Cyber Security

Micro Learnings
Micro learnings, coming in at around 90 seconds, can be used to supplement ongoing pandemic messaging to keep
employees vigilant about their digital and device use.
Get a Demo of NAVEXEngage

Questions to Ask When Buying
Cyber Security Training
Does the training identify key ways to prevent the most common cause of cyber
security breaches – human error?
Is the training informed by cyber security experts?
Is the training applicable to employees – most often achieved with scenario-

based stories and examples?
Is the content relevant and designed for learners to easily understand how
to apply course lessons to real-life scenarios?
Can you customize course design to match the look and feel of your
company’s brand?
Can learners test out of certain sections of the course in which they are
already proficient?
Ask Us Your Cyber Security

Training Questions

Policy Communications
The Challenge
Evolving shelter-in-place orders and work-from-home expectations require increasingly fluid communications across
organizations. These communications are growing more complex as employees in different locations, departments
or essential functions require tailored policies or procedures. The urgency and nuances of these ongoing pandemic
communications make policy and procedure distribution, attestations and tracking an essential activity for organizations.
Steps and Solutions
Ensure Employees Read and Understand Relevant

Policies and Procedures
Automatically route new and updated policies and
procedures to your employees, assign attestation
requirements, give comprehension quizzes, and
run ad-hoc reports.
Enable Anywhere-Access for Important Policies

and Procedures
Make timely and relevant policies and procedures
easily accessible from any location and device.
Stay Audit-Ready
Implement a reporting system that tracks policy
changes, summarizes reports, and archives active
dates and attestation records for documents
and versions.
Get a Demo of PolicyTech Fast Track PolicyTech Fast Track

Policy & Procedure Management Software

Policy and Procedure Management Software
Are you able to send different policies and procedures to different employee
groups depending on location, department, job level or other defined criteria?
Can the solution be implemented quickly enough to meet the urgency of your
pandemic communications needs?
Will it provide a consistent user experience across various devices like desktop,
mobile and tablet?
Can policies and procedures be mapped to the regulatory standards they are
designed to meet?
Is there search functionality for auditors to find policies related to specific

requirements, approval dates, and employee attestations?
Does the solution integrate with your organization’s existing technology

environment such as SharePoint?
Will the solution be able to withstand unforeseen system failures like power or
internet outages?
Can you offer policies and procedures in the appropriate language for your
entire employee base?
Ask Us Your Policy

Management Questions

Remote Investigations
The Challenge
Restrictions on face-to-face interviews and reduced access to documents and other material evidence make conducting
investigations increasingly challenging. Poorly recorded and managed cases can result in inconsistent outcomes,
indefensibility, the perception of biased tactics, or even worse, retaliation. With increased reporting during pandemic
circumstances, the need to conduct effective investigations is only getting more important.
Steps and Solutions
Collect All Reports in a Centralized Database

Centralize your case management to address
employee reports and incidents in a consistent
and documented manner.
Ensure the Ability to Follow Up with

Anonymous Reporters
With additional fear of jeopardizing job security
during an economic downturn, more employees may
opt to report anonymously. The ability for secure,
anonymous and confidential reporting is essential.
Standardize Processes for All Reports

Ensure enterprise-wide standards across all internal
reporting channels. Use role and rule-based
routing and automated workflows to systematize
and streamline your processes from intake to
investigation to case closure.
Get a Demo of EthicsPoint

EthicsPoint
Incident Management
Hotline and Incident Management Software

Incident Management Software
Does the case management system provide visibility into all reports from across
the organization?
Does the system capture reports from all intake channels such as hotline, web,
open-door, email, etc?
Can cases be automatically routed to investigators based on location,

department, type or other categories defined by your organization?
Can intake forms be configured so that incident information can be accessed

easily during investigations?
Can system permission settings be customized to provide access to different

teams, contributors, and legal and audit personnel?
Does the system offer audit-ready capabilities to track intake and

investigation activity?
Ask Us Your Incident

Management Questions

Want to talk about
managing a distributed workforce?
Fill out this form and we’ll give you a call.

NAVEX Global is the worldwide leader in integrated risk and compliance
management software and services. Trusted by more than 14,500 customers,
our solutions help organizations manage risk, address complex regulatory
compliance requirements and foster an ethical, highly productive workplace culture.
For more information, visit www.navexglobal.com.
AMERICAS EMEA + APAC

5500 Meadows Road, Suite 500 4th Floor, Vantage London
Lake Oswego, OR 97035 Great West Road
United States of America Brentford, TW8 9AG
[email protected] United Kingdom
www.navexglobal.com [email protected]
+1 (866) 297 0224 www.navexglobal.co.uk
+44 (0) 20 8939 1650
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Copyright © 2020 NAVEX Global Inc. All Rights Reserved.

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A Risk & Compliance Buyer’s Guide: Pandemic Series

Managing a Distributed Workforce

Pandemic challenges can be categorized into three risk areas.

Distributed Business Employee

Logistical challenges inherent Business challenges involved Emotional-behavioral

2 Managing a Distributed Workforce

Steps and Solutions NAVEXEngage

Key Courses to Train on Now:

Download Cyber Security Training Bundle

Augment Pandemic Communications with Cyber Security

Get a Demo of NAVEXEngage

3 Managing a Distributed Workforce

Is the training informed by cyber security experts?

Is the training applicable to employees – most often achieved with scenario-

Ask Us Your Cyber Security

4 Managing a Distributed Workforce

Steps and Solutions

Ensure Employees Read and Understand Relevant

Enable Anywhere-Access for Important Policies

Get a Demo of PolicyTech Fast Track PolicyTech Fast Track

5 Managing a Distributed Workforce

Is there search functionality for auditors to find policies related to specific

Does the solution integrate with your organization’s existing technology

Ask Us Your Policy

6 Managing a Distributed Workforce

Steps and Solutions

Collect All Reports in a Centralized Database

Ensure the Ability to Follow Up with

Standardize Processes for All Reports

Get a Demo of EthicsPoint

7 Managing a Distributed Workforce

Can cases be automatically routed to investigators based on location,

Can intake forms be configured so that incident information can be accessed

Can system permission settings be customized to provide access to different

Does the system offer audit-ready capabilities to track intake and

Ask Us Your Incident

8 Managing a Distributed Workforce

Fill out this form and we’ll give you a call.

9 Managing a Distributed Workforce

AMERICAS EMEA + APAC

Copyright © 2020 NAVEX Global Inc. All Rights Reserved.

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