Session4 Business Model Canvas
Session4 Business Model Canvas
Session4 Business Model Canvas
Design Thinking
CRM
DO
COMM.CUST.
BUY UVP
(HOW TO) DEMAND SEG.
GET DONE S&D.
COST REVENUE
https://www.youtube.com/watch?v=IP0cUBWTgpY
https://www.youtube.com/watch?v=dhQh-tryXOg
Various customer segments are as below;
1.Mass Market: The product is a relevant need amongst the general population. Eg. Flour.
2.Niche Market: This customer segment is based on highly specific needs and unique traits of its
clients. Eg. designer clothes
3.Segmented: Further segmentation based on slight variations in the customer’s demographics and
their needs. Eg. Gluten free flour
4.Diversify: Tweaking the offering to suit the needs of segments with dissimilar needs or traits.
5.Multi-Sided Platform/ Market: This kind of segment serves customers who have a relationship to
each other eg. drivers and passengers for Uber
The combination of products and services an organization provides to its customers.
2. Qualitative: highlights the experience and results the product and its use, produce.
The value proposition provides value through a number of attributes such as:
• customization,
• performance,
• “getting the job done”,
• brand/ status,
• design,
• newness,
• price,
• cost and risk reduction,
• Accessibility
• convenience/ usability.
The medium through which an organization provides its value proposition to its customer segment
The channel selection is based on time, efficiency and least amount of investment required.
1.Personal Assistance: company interacts with the customer directly through an employee who provides the
human touch
2.Dedicated Personal Assistance: A dedicated representative personally responsible for the entire
experience the customer has with the company.
3. Self-Service: Self-Service places the onus of the customer experience on the customer himself
4. Automated Services: Customized self-service relationships where the historical preference of the
customer is taken into account to improve the overall experience.
6. Co-creation: The customer has a direct hand in the form the company’s product or service will take.
A revenue stream can be created through the following ways;
1.Asset Sale: the company sells the right of ownership over the good to the customer.
2.Usage Fee: the company charges the customer for the use of its product or service.
3.Subscription Fee: the company charges the customer for the regular and consistent use of its product or
service.
4.Lending/ Leasing/ Renting: the customer pays to get exclusive access to the product for a time-bound
period.
5.Licensing: the company charges for the use of its intellectual property.
6.Brokerage Fees: companies or individuals that act as an intermediary between two parties charge a
brokerage fee for their services.
7.Advertising: a company charges for others to advertise their products using their mediums.
An effective price for the product and/or service will be arrived at through the process of elimination.
Can also ask the customers what and how would they like to pay for the value offered
Resources can be categorized as:
1. Production: These activities relate to designing, making, and delivering a product in substantial
quantities and/or of superior quality.
2. Problem solving: Key Activities of this type relate to coming up with new solutions to individual customer
problems. E.g. consultancies
3. Platform/Network: Key Activities in this category relate to platform management, service provisioning,
and platform promotion.
4 different types of partnerships:
1.Fixed Costs: costs that remain the same over a period of time
2.Variable Costs: as the name suggests, these costs vary according to a variance in
production
4.Economies of Scope: costs are decreased by investing in businesses related to the core
product.
Intrapreneurs -&- Entrepreneurs
9.
Iterate
10.
11. LOW FIDELITY 12. MINIMUM VIABLE 13. HIGH FIDELITY 14. PILOT
PROTOTYPE PRODUCT PROTOTYPE
• Final form
• Soap model • Product with bare • Closer resemblance to launched in the
• Sketch minimum features final form market
• Wireframes • Multiple versions
• Smoke Screen may be required
• Landing Page
Let’s get Canvasing…..
1. Amazon
2. AirBnB
3. Youtube
4. SpaceX
5. Pinterest + YOUR IDEA
6. Snapchat
7. Dropbox
8. BigBasket
9. Swiggy
10.Dunzo