Air India through Travelport Smartpoint

Key Features of Air India on Travelport

• Air India’s POS IN content for domestic flights available on Travelport as a preferred GDS for
viewing, selling & modification
• Easily view & upsell Air India Fare Brands
• Easily book Ancillaries, even post PNR creation
• Calendar shopping option available for easy servicing of requests
• List all Air India bookings using regular commands
• Move existing key customer data quickly
• Complete details of all taxes charged, updated in the PNR
• Applicable Agency commission available for all bookings done through Travelport
• Back office data handoff for seamless billing
• Automatic generation of SMS
• Option to email ticket & itinerary of PNR
• PNRs can be easily modified post fulfilment, flights can be changed
• Option to Claim an individual or group PNR created directly by Air India
• Ability to view an Air India PNR as it reflects in the airline system

Normalized Air India flights on Shopping & Availability responses

work flow
Booking Fare Shopping Display To go to Fare Shopping
Air India display, click on either
Flight Shopping Search
Search or Smartpanel
flights via
Fare
Shopping or
Availability
(neutral or
Carrier
Specific
Availability) Flight Shopping Search Tab

Smartpanel

From Fare Shopping

screen, Click on Book
for the required option.
Carrier Specific Availability Display

To search for the

availability for a specific
sector on Air India click
on search and select the
Air Availability Search
tab.

Select the option of

Round Trip or One Way,
add the origin and
destination along with
the date of travel, select
the Airline AI - Air India.
You may also select the
number of passengers
using the drop down
option and also input the
booking code. Now click
on SEARCH to get the
response.

From the availability

response also you have
the option to select the
number of passengers
from the calendar icon.
Clicking on the class of
booking of the required
flight, will sell the
requested number of
seats

In addition you could

also use the cryptic
commands for selling
the required flight &
seats

N1S2:

(Need one seat on S

class line number two)

Flight segments will be

returned to the PNR with
an HS status
Enter PNR tab Mandatory Booking
mandatory File fields
passenger
information
Select the PNR tab,
select Create / Edit
Customer Information
and add the mandatory
fields

1. Name
2. Contact
3. Ticketing

Select the Security tab

to input the APIS
information where
required.

Then click on Save at

the bottom of the screen
& type ER on the
command window

Alternately you can also

use the cryptic
commands for adding
the Mandatory fields in
the PNR.
N.GALILEOTEST/NMRS 1. Name field
P.DELT*ABC TRAVELS 011 44443333 REF_____ 2. Agency Contact
T.T* Details
R. 3. Ticketing field
ER 4. Received from
field
5. Save the PNR
with an ER
command

Another option is to set

the Secondary Cryptic
Language & use the
cryptic commands you
are aware of
Secondary Cryptic Language – Mandatory Commands • Carrier specific
AN15DECBOMDEL/AAI Availability
SS1U1
• Sell required seats
NM1GALILEOTEST/NMRS
• Name Field
CM/+*AGENT NAME
• Agency details
APBOM/P1 9812398123-M • Mobile number
[email protected] • Email address
TKTL10DEC or TKOK • Time limit
RFAGENT NAME or RFP • Received from field
ER • End
FXP (FQ) • Fare Quote
FXB (FQBB) • Fare Quote Best Buy
FXR (FQBBK) • Fare Quote Best Buy
Rebook
Fare Quote FQ Fare Quote command
booking
FQBB - Fare Quote Best
Buy, lowest available
fare for flights booked

FQ:P - Fare Quote any

Private Fare

FQ-:ACCOUNT CODE -
Fare Quote Airline
Private Fare only with
account code specified

The Branded fares and

ancillaries indicator at
fare level. Click on the
View Button for the
details

Details view, displays

the various brands
available for this flight
along with the details for
each specific brand

Matrix view gives a quick

comparison view of the
ancillaries available for
each brand
 # Note : Branded fare
details can be checked
from Shopping and
Availability as well

Selling Launch Ancillary basket from PNR Viewer You can use cryptic
ancillaries commands to display the
ancillary services
catalogue DAS*

Ancillaries can be
filtered by passenger or
by ancillary type.

Input the quantity

required of the ancillary
service & select the
passenger requesting for
this service

Click on review to see a

summary of the
ancillaries selected then
click apply to add the
selection to the
reservation

To display Click on the class of travel Click on the class or

seat map input #SEAT to display
the seat map
To sell a Hover on the seat number for description and seat cost – click to book.
seat from
the seat Clicking on a particular
map flight & class will open
the respective seat map

Charges for the seat/s

booked get added &
display below the
request

Click on review to see

the charges & then click
apply to add the
selection to the
reservation

Enter GST Use the Industry Standard commands to input the GST details in to the PNR Air India requires the
Details when payment of the booking is being done by a business registered for GST details as follows:
GST
• SSR GSTE
SI.P1/SSRGSTEAIHK1/IND/GST.INFO//ITQ.IN • SSR GSTN
SI.P1/SSRGSTNAIHK1/IND/22AAAAA0000A1Z5/INTERGLOBE • SSR GSTP
SI.P1/SSRGSTPAIHK1/IND/919898989898 • SSR GSTA
SI.P1/SSRGSTAAIHK1/IND/124THAPARHOUSE/JANPATH//NEWDE
LHI/110001

Retrieve * GALPNR
PNR *-LASTNAME/FIRST NAME

To modify Retrieve the Booking & cancel the complete itinerary

or cancel a • Retrieve PNR * GALPNR
booking • Cancel Itinerary XI
• Cancel unrequired segment (s) X2 or X3-4
• Update Received from field R.______
• End the Booking E or ER
Booking Flow 1. Search flights through SHOP or Availability
i. FS………/AI#
ii. A………..*AI
2. Book required flight & class
3. Add Mandatory Booking File elements
N.GALILEO/TESTMRS
(Passenger titles are mandatory, Air India supports the following :
MR, MRS, MS, MISS, MSTR)
T.T*
P.DELT*ABC TRAVELS 011 44442222 ref_____
R.__
SI.P1/SSRDOCSAIHK1////GB/16JAN84/F//GALILEO/TEST
(Passport details to be updated for International bookings)
4. Save the PNR (Add Received from field & End the PNR) R.___ + ER

Steps for 1. Fare Quote the Booking File ( FQ / FQA / FQBB / FQ-:account code)
Ticketing 2. Add ticket modifiers as required (TMU1FINVAGT/AI-BOM123/EBNONREF
*EBNONENDO)
3. Issue ticket (TKP)

Ticket Plating Carrier CAI

Modifiers Form of payment (FOP) FINVAGT1431234
Commission Zn
Endorsements EB free text *EB Free text
Tour Code TCAIBOM
Inclusive Tour & Bulk Inclusive Tour IT or BT
Net Remittance Form of Payment AI-AIBOM123

Ticket Print TKPDTD To Issue only Ticket Document

Command TKPDAD To Issue only Invoice (MIR)
TKP To Issue Ticket / Itinerary & MIR
TKP1P3/DTD To Issue Ticket for Pax 03 for Filed Fare 01

EMD Issuance 1. Add manual SVC segment corresponding to flight date, where required
0SVCAIEK1LHR03OCT-N1/D/98F/PENALTY FEE/2000.00
(Check EMD 2. Issue the EMD
AI on EMDI/SM1/IC0981234123123 or through EMD Manager
ASKTravelport
for details)
Queue QCA Display a count of all Queues
Change Segment Status
Management QPB* Display entire Queue Name Table Segment Type
From To
Q/23 Sign in to Q 23
Air (confirmed) TK HK
QR Remove Booking File from Queue
KK HK
I Return Booking File to the bottom of the queue
KL HK
QX Sign out of Queues
Air (waitlisted) UU HL
US HL

List Bookings LD/ALL/AI/1NOV*30NOV-D List all AI bookings for travel between 1-30Nov
LD/ALL/AI/C15OCT*12NOV/1DEC*31DEC-D List all AI bookings created between 15 Oct -12
Nov, for travel between 1-31 Dec

Claim PNR on • Live PNR created by AI

Air India • Agent claims the PNR on Galileo
C/AI*Airline PNR
AN69 C/AI/OK
Modifications if required are carried out by the agent directly on the Galileo PNR after
Claim. The changes will reflect on AI’s system.
• Agent modifies PNR to include phone contact details
o P.BOMT*GALILEO 12455 + R.S + ER

Note: If a passenger is waitlisted, precede the flight number with W

e.g. C/AI*W/AI111/12APRLHR-VERDI/AMR

Group EMD Issuance

• Claim PNR as per above steps
• Add Service segment with Group Deposit details
o 0SVCAIEK1LHR03OCT-NG/D/997/GROUP DEPOSIT/15000
• Issue EMD
o EMDI/SM1/TX200K3/TX300WO/ERVENDOR LOCATOR ENDORSEMENT
TOUR CODE/FS/Z0/PE-R
How do I View PNR using Galileo Limited Access Drop Through functionality, allows you to view existing
display a PNRs directly within the Air India (AI) system using the AI vendor locator (VLOC).
booking for Air
India (AI) in Note: You are not able to add new requests or make any amendments using this product. It is
View PNR? simply a tool which enables you to view details of Galileo created PNRs to ensure that the AI
PNR and Galileo Booking File are in synch.
AN7819
You are able to view the following fields:
• Itinerary
• Name
• Ticket Number
• Airport Fax (AP FAX) which includes SSRs and OSIs

Client Files Display Agency File C*

Display specified Business File C*IBM
AN3778
Display specified Personal File C*IBM-TATA
List all Business Files CLB
List all Personal Files of specified Business File CLP/IBM
Move displayed Client File CM/

For further information please see ASK Travelport answer IDs:

AN69 How do I claim PNR?

AN15219 What is PNR synchronization?
AN7819 How do I display a booking for Air India (AI) in View PNR?
AN16158 Where can I find information on ancillary services and service fees offered by Air India?
AN3867 Where can I find the Galileo Formats Guide for Fares?
ETKT AI E-Ticketing Information for (AI) Air India
AN3870 Where can I find the Galileo Formats Guide for Booking File?
AN13885 Where can I find the Travelport Smartpoint User Guide for Apollo & Galileo?
AN13836 Where can I find a list of Rich Content and Branding participating airlines that offer
branded fares and ancillaries in Travelport Smartpoint?
AN4369 How do I convert Amadeus formats to Galileo?
AN3899 Where can I find the Galileo Formats Guide for Document Production?

For a quick view of the Air India booking procedure through Smartpoint visit http://itq.in/products-
travelport-galileo or click below

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