OCCUPATIONAL HEALTH,

SAFETY &
ENVIRONMENTAL MANAGEMENT SYSTEM
MANUAL

Issue Date: June 2013

 Tel (971)-2-672-8234
Veritec Information . Fax (971)-2-672-8233
Systems TCA, Saeed Emai m
AlQubaisi Bldg. PO 73757, l www.veritecuae.co

TABLE OF CONTENTS

Section Title

1.0 Scope

1.1 Forward

1.2 General

2.0 Company Profile

3.0 Terms & Definitions

4.0 HSE Management System Requirements

4.1 General Requirements

4.2 QHSE Policy

4.3 Planning

4.3.1 Aspects / Hazards Identification & Risk Management

4.3.2 Legal & Other Requirements

4.3.3 Objectives, Targets & Programmes

4.4 Implementation & Operation

4.4.1 Resources, Structure, Roles, Responsibility & Authority

4.4.2 Competence, Awareness & Training

4.4.3 Consultation & Communication

4.4.4 Documentation

4.4.5 Control of Documents

4.4.6 Operational Control

4.4.7 Emergency, Preparedness &Response

4.5 Checking

4.5.1 Performance, Monitoring &Measurement

4.5.2 Evaluation of Compliance

HSE 2 of 34
MANUAL
 4.5.3 Non-conformities, Accidents ,Incidents, Corrective & Preventive
Action

4.5.4 Control of Records

4.5.5 Internal Audit

4.6 Management Review

1.0 SCOPE

This HSE Manual sets out the HSE working methods which must be applied to work being performed
at all work locations.

This HSE Manual is intended to describe or instruct all personnel in the specific HSE requirements
necessary to carry out particular jobs of work.

This HSE Manual covers the general nature of work performed by various disciplines. In specialized
areas of subcontractor operations, such operations must be covered by instructions and procedures,
provided by the subcontractor and shall be in compliance with VERITEC QHSE Policy &
Procedures. These must be submitted to and approved by VERITEC before commencement of the
concerned operations.

The responsibility for updating this document lies with the Health, Safety and Environment
Management Representative. It is distributed on a controlled basis and is allocated to a job position
within the Company, not to an individual.

1.1 FORWARD

VERITEC recognizes that a major factor in its business success is the emphasis it has placed on
Health, Safety & Environment (H
SE) as key elements of all its activities.

Continued success requires excell e

nce. This means providing our clients with services which are of
the highest professional and technical standards and which comply with all their HSE requirements.
Additionally, it means complying with the statutory HSE requirements of any country in which we
are operating.

Doing the job right the first time and doing it safely must be a primary business objective. This and
the continual pursuit of excellence will enable VERITEC to achieve and maintain the highest
practicable standards of health, safety & environment.
Everyone within the organization, as well as our contractors / subcontractors, has an essential part to
play in ensuring that VERITEC continues to improve all aspects of its operational activities. Thus,
ensuring we achieve our stated HSE objectives and maintain and improve our profile as an
organization, which can adapt and respond according to any operational requirements placed upon us.

The HSE Management System Manual is for the information of all parties concerned with whom
VERITEC organizes its management of HSE. The document contains the information required
(policies, rules, regulations etc.) to allow a full understanding of the management of HSE and provide
the foundation upon which continued improvement can be built.

This is the responsibility of all levels of personnel, from Senior Management to the newest recruit
and, this requires a personal comm
itment from everyone. This commitment can only enhance our
reputation and image as a company, which leads by example, thus enabling us to build upon this and
expand our existing customer base.

1.2 GENERAL

VERITEC strongly believes that occupational illnesses, injuries, property damages, fires, damage and
potential harm to the environment, security and other accidental losses are all preventable and can be
controlled through good management.

Compliance with UAE and local legislation concerning health, safety and the environment shall be
maintained and the right industry codes of practice and standards shall be implemented to
complement and improve working and environmental conditions where needed and to enhance
performance in health, safety and environmental protection.

All personnel and subcontractor must be familiar with the contents of this manual and they are
expected to use it as a reference document in the performance of their duties. To assist them an HSE
handbook (if required) will be issued which details principal aspects of this manual.
Implementing and achieving the objectives of this HSE Manual shall be considered, where
appropriate, a central part of the job descriptions at all levels of the organization. This document
outlines the company’s responsibilities for achieving a HSE and health place and system of work.

This HSE Manual is applicable to all VERITEC activities.

This HSE Manual is equally applicable to all stages of operations and to all Contractors /
Subcontractors, contracted facilities and services and it is the responsibility of the Line Managers to
ensure that execution of services work activities and / or procurement of materials, equipment,
contracted services and facilities meet, if not exceed, the standards expected by this policy.

Company’s and Contractor’s / Sub-contractor’s Management & Employees have the responsibility to
adhere to this Manual. It gives the practical interpretation of the Corporate and Company HSE
policies and constitutes a set of rules that are to be applied in Company activities.

The Management will ensure that adequate resources and personnel are available throughout all
stages of production and supply. Verification activities will be carried out by suitably trained
personnel and shall include the following:
2.0 COMPANY PROFILE

Veritec, an ISO9001:2008 company, is a professional service provider in unified security and low
voltage solutions that specializes in giving end-users absolute control. We have conceived systems
that present you with the scalability and speed to determine and reconfigure settings as and when you
require.

Our expertise is a result of years of industry presence and experience, an in-depth understanding and
implementation of innovation, and pioneering breakthrough technology via research and
development.

Our Quality Management System combined with customer's feedback; ensure that the best & most
effective solutions are always available to the UAE market, backed up with an effective sales &
customer support organization.

Our Vision
To serve the world with a constant and continuous sense of security, harnessing a peaceful global
community.

Our Mission
To be the leading provider in unified security and low voltage solutions through:

• Human Capital
To always invest in human capital and recognize that as the prime of our success.
• Inspire Innovation
To always embrace creativity and inspire innovation to deploy World best technologies to
meet the global security demand.
• Superior Quality
To always deliver superior quality products and ensure excellent customer experience.
• Trusted Partnership To always put our customer as our first priority and develop business
partnership base on trust.
3.0 TERMS & DEFINITIONS

Accidents, Incidents and Hazards

Accident includes any undesired event or circumstance, which gives rise to occupational ill health or
injury; damage to property, plant, products or the environment; production losses, or increased
liabilities. Incident includes all undesired events or circumstances including near misses, which have
the potential to cause accidents. Hazard means the potential to cause harm, including occupational ill
health and injury; damage to property, plant, products or the environment; production losses or
increased liabilities.

Area Authority
The person with overall authority
for a designated area / site. Duties include initial endorsement of all
permits and the control of all work within that area.

Authorized Person
A person who has permission to carry out the task, either from external authorizing bodies, or
internally by either the Company or Sub-contractor management.

Company
VERITEC

Competent Person
A person who has, documented proof of thorough training and/or experience, and possesses the skills
and knowledge required to carry out the task to the satisfaction of VERITEC.
He may or may not be
employed by the VERITEC.

Contamination
The contamination by any radioactive substance of any surface or the contamination of liquids or
gases by any radioactive substance.
Danger Notice
A notice to be displayed at all access points or sections of Electrical Equipment when LIVE or
otherwise dangerous, calling attention to the danger of approach to or interference with such
equipment or section.

Discharge
Discharge include releases to the air, surface water, groundwater, or land of any material which can
have an adverse effect on human health or the environment, be it of gaseous, liquid, or solid nature or
a combination thereof. Any discharges fall into one of three categories:
 Emission - A discharge into the atmosphere.
 Effluent - A discharge of liquid.
 Waste - Any other type of discharge.

Employee
Persons employed by the Company to perform work.

Environment
The surroundings and conditions in which a company operates and upon which it may have an effect.
This includes non-living systems (air, water, earth), living systems (human, plant and animal) and
social/cultural systems.

Environmental Aspect
Element of a company’s activities that can interact with the environment.
Note - A significant environmental aspect is an aspect that has or can have a significant environmental
impact.

Environmental Impact
Any change to the environment whether adverse or beneficial, wholly or partially resulting from a
company’s activities.
 Tel (971)-2-672-8234
Veritec Information . Fax (971)-2-672-8233
Systems TCA, Saeed Emai m
AlQubaisi Bldg. PO 73757, l www.veritecuae.co

Environmental Objective
Overall environmental goal, arising from the environmental policy, that a company sets itself to
achieve, and which is quantified where practicable.

Environmental Performance
Measurable results of the environmental management system, related to a company’s control of its
environmental aspects, based on its environmental policy, objectives and targets.

Facility
Any single piece of equipment or structure, either floating or standing alone, such as a barge or
wellhead or grouped, such as refining or gas plant, that has a potential to impact the personal health,
Safety or the environment.

Hazard
Condition of the workplace or an e
quipment item, or method of carrying out an activity, which has the
potential to cause harm.
Hazardous Area
Hazardous area is one in which hazardous atmospheres may be present, so that special precautions for
the construction, use and maintenance of equipment are required.

Hazardous Atmosphere
An atmosphere containing flammable gas or vapour in a concentration capable of ignition. (The term
refers exclusively to hazards arising from ignition. Where there is hazard from other causes such as
toxicity, asphyxiation or radioactivity, this is specifically mentioned).

Hazard Effect
The consequences, which could result from a hazard being realized.

Health Protection
Health Protection encompasses the practices, procedures, equipment and training necessary for the
prediction of health risk and protection of the health of persons working at company’s facilities.

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MANUAL
Providing health protection requires recognition, evaluation, control and management of the physical,
chemical, biological and ergonomic hazards associated with processes and operations.

Health, Safety and Environment (HSE)

Health, Safety and Environment term is defined as HSE, which is the Generic term used to cover
aspects of:
• HSE operation of plant and equipment,
• HSE systems and procedures to prevent injury to personnel and property damage,
A HSE working environment to ensure that employees’ health and welfare is not effected and
protection of the environment, which are required as a result of VERITEC’s QHSE Policy Statement.

Induction
Formal introduction to Company organization, policies and procedures.

Legal Requirements
Legal refers to UAE and/or Abu Dhabi Laws, Regulation, Decrees and any Guidelines or Codes of
Practice adopted by VERITEC
under or because of these laws, regulations or decrees. It also refers to any International Standards or
treaties to which the UAE, Abu Dhabi Emirate is a signatory, or under which they have agreed in
principle to operate.

SITE Manager
Person employed directly by the Company and responsible for the overall management of specific
areas of operations.

Local Procedures
Site-specific or procedures, which address the arrangements in place for the application of Standards
or Regulations.

Local Rules
Rules made in accordance with UAE national Regulations .
May
Means that an action is optional and no recommendation is made as to whether or not it is to be
carried out.

Non-Hazardous Area
An area in which flammable atmospheres are not expected to be present so that special precautions for
the construction, use and maintenance of electrical apparatus are not required.

Nominated Responsible Person (NRP)

Any person nominated by the Com
pany to act in place of and be responsible for, the supervision,
administration and Safety of persons and their work.

Probability
The likelihood of a hazard being realized.

Procedure
A procedure is a written description of how a specific task should be accomplished.

Qualified Person
A person is qualified when he has taken a formal course of instruction (or has/ had equivalent
experience) to enable him to carry out the task and has a certificate to show that his work has met the
relevant standard. He may or may not be employed by the Company.

Reasonably Practicable
This term implies that cost-effectiveness estimation must be made. If the cost or difficulty of a
precaution is grossly out of proportion to the reduction in risk likely to be achieved by implementing
it, the precaution can be considered not reasonably practicable.
Any additional risks, which may arise while implementing or removing the precaution, must also be
taken into consideration in determining what is reasonably practicable.

Risk
The product of hazard effect and
probability.
Risk Management
Risk Management is the systematic process of:
 Identifying, potential hazardous events and their potential consequences (hazard or effect can
be judged).
 Assessing the probability of the hazardous event occurring (risk analysis).
 Reducing the risk by reducing the probability of the hazardous event occurring, or mitigating
its potential consequences.

Safety
Safety encompasses the Systems, Programs, Procedures and Practices required for the prevention of
incidents.

Safety Method Statement

A written document setting out the work procedures and sequence of operations to ensure the health
and Safety of personnel and the environment. It results from risk assessments carried out for the tasks
or operation and control measures identified.

Shall / Will / Must

Means that an action is compulsory.

Should / Would / If Possible

Means that an action is not compulsory but is recommended.

Significant
Indicates that a hazard or a risk is anything other than trivial. A significant risk is one, which requires
some form of positive HSE guard to eliminate it or reduce it to an acceptable level.

Site
The VERITEC Work areas and other services sites.
Source of Ignition
Naked lights, fires, certain electrical equipment, hot surfaces above ignition temperature or a spark or
flame produced by any other means.

System
A System is a management tool for meeting an established objective made up of four steps: plan,
implement, measure and adjust.

Training
Training encompasses the steps necessary to ensure that employees and sub-contractors have the
knowledge, skills and values necessary to fulfill their environmental, health and Safety
responsibilities.

Waste Management
Waste Management encompasses the assessment and disposal of waste generated by facilities, with
the goal of minimizing and preventing the generation of waste.
4.0 HSE MANAGEMENT SYSTEM REQUIREMENTS

Top Management of VERITEC has committed itself for the development and implementation of the
HSE Management System to provide evidence and to involve all employees of the organization in the
process.

Top Management has also ensured continual improvement of the established HSE Management
System by:
 Communicating to the org anization the importance of meeting customer as well as statutory
and regulatory requirements,
 Establishing QHSE Policy, QHSE Objectives, Targets and Programs,
 Conducting management reviews, and
 Ensuring availability of re
quired resources for the effective functioning of HSE Management
System.

4.1 GENERAL REQUIREMENTS

VERITEC has established documented, implemented and maintained a HSE management system and
has ensured its continual improvement through various means in accordance with the requirements of
international standards as well as organization’s own requirements.

Controlled copies are distributed in accordance with the distribution list. This HSE Manual is subject
to periodic review by the Managing Director and HSE management representative at periods not
greater than one year. The HSE Manual will be revised if necessary in whole and reissued to
controlled copy holders.

The HSE Management representative is responsible for the issue and collection of HSE Manuals as
and when they are revised. Uncontrolled copies will be distributed at the Managing Director’s
discretion and are not subject to amendment or reissue.
4.2 QHSE POLICY

The Top Management of VERITEC has defined & authorized a QHSE Policy within the scope of its
QHSE Integrated Management System and has ensured that the QHSE Policy is appropriate to the
purpose of the organization, nature & scale of the organization’s health & safety risks and the
environmental impacts of its activities, products & services
 Includes a commitment to comply with the applicable HSE policies, regulations, legal
requirements and continual improvement of the performance of its whole HSE Management
System
 Provides a framework to establish QHSE Objectives & Targets
 Is documented, implemented, maintained, communicated & understood within the
organization and also to all other persons working on behalf of VERITEC & interested parties
 Is reviewed periodically for its continuing suitability to the organization’s business

The QHSE Policy has been attached as Annexure 1 with this manual.

4.3 PLANNING

Top Management has ensured that the planning of the HSE Management System is carried out in
order to meet the requirements for implementing the system and also to achieve documented HSE
Objectives, Targets and Programs.

Top Management also ensures thatthe integrity of the whole HSE Management System is maintained
when changes are done and implemented to improve its performance.

Top Management of VERITEC has ensured that the organization understands the exact requirements
of its customers, meets those requirements and continually improves those requirements through
effective implementation of its HSE Management System.
4.3.1 ASPECTS / HAZARDS IDENTIFICATION & RISK MANAGEMENT
VERITEC has established, implemented and maintained a documented procedure for the ongoing
identification of environmental aspects, safety hazards, the assessment of risks, and the
implementation of necessary control measures.
The VERITEC has also ensured that the results of these assessments in terms of significant aspects,
safety hazards are taken into consideration for setting up HSE management system and Objectives &
Targets and are maintained up-to-date. And taking into account planned or new developments, or new
or modified activities, products and services .
Related Procedure(s):
Identification and Evaluation of HSE Aspects and Hazards: VIS.QHSEP.007

4.3.2 LEGAL & OTHER REQUIREMENTS

VERITEC has established, implem
ented and maintained a documented procedure to identify and have
access to all legal and other HSE requirements that are applicable to it.
VERITEC also ensures to keep this information up-to-date and also to communicate relevant
information to all its employees as well as other interested parties.
VERITEC shall ensure that these applicable legal requirements and other requirements to which the
organization subscribes are taken into account in establishing, implementing and maintaining its EMS
Related Procedure(s):
Legal & Other Requirements:
VIS.QHSEP.008

4.3.3 OBJECTIVES, TARGE

TS & PROGRAMS
Top Management has ensured that the HSE Objectives and Targets, including those needed to meet
requirement for product, service, environment protection and mitigation of risks and hazards are
established at relevant functions and levels within the organization.
The organization has taken into consideration, while establishing Objectives, Targets and Programs,
legal and other requirements, significant HSE aspects, risks and hazards, technical options, financial,
operational and business requirements, and the views of interested parties.
Organization has established these Objectives and Targets consistent with the QHSE Policy and
measurable (preferably) in nature.
The HSE Objectives and Targets have been defined and maintained within each function of the
organization.
The organization has established documented HSE Programs for achieving its HSE Objectives and
Targets with the details of designated responsibility and authority for achievement of the Objectives
at relevant functions and levels.
The Programs also depict the means and time frame by which these Objectives and Targets are to be
achieved. These Programs are reviewed at defined intervals at least once in 6 months and also in the
Management Review Meetings. Suitable changes are done to amend these Programs to incorporate
changes in activities, priority, products, services, or operating conditions of the organization.
Related Procedure(s):
Objective, Targets and Programm es: VIS.QHSEP.009
4.4 IMPLEMENTATION & OPERATION

4.4.1 RESOURCES, STRUCTURE, RULES, RESPONSIBILITY & AUTHORITY

4.4.1.1 RESOURCES

VERITEC has determined and ensured provision of adequate resources needed:

 To implement and maintain the HSE Management System and continually improve its
performance, and
 To enhance customer satisfaction by meeting or exceeding customer requirements.
VERITEC has ensured determination of adequate infrastructure required to fulfill needs and
requirements to effectively implem
ent the HSE Management System as well as to meet specific
customer requirements time to time.
The infrastructure includes buildings, workplaces, associated facilities, tools, equipment, jigs,
fixtures, tooling, hardware, software, transport, communication channels, etc to meet product / service
requirements.

VERITEC has determined and managed the appropriate work environment needed to achieve product
conformity, prevent pollution and also to ensure health and safety of all the personnel.
Resource requirements are generally discussed during management review meetings; however urgent
resource requirements can be generated and fulfilled at any point of time as per need to carry out
routine or specific work.

4.4.1.2 STRUCTURE
The HSE Structure is comprised of the following sections:
 HSE Manual – General
 HSE Manual – Road Safety
 HSE procedures
 HSE Work Instructions Manual
 HSE Forms, Formats, Records, Specifications, Standards, Guidelines etc
The HSE General Manual provides an overall description of VERITEC HSE Programs and outlines
the general HSE Policies and requirements, referencing the Operating Procedures. The HSE Manual
is subject to controlled distribution.
The HSE Road Safety Manual provides specific HSE Policies and requirements related to road
transportation.
The HSE Operating Procedures establishes and defines specific requirements and responsibilities in
support of this HSE Manual. The Operating Procedures are subject to controlled distribution.
HSE Work Instructions defines ways how to carry out a specific activity or process.
Forms, Formats, Records, where required, are used to record and document data in support of the
HSE Programs requirements.
4.4.1.3 RULES, RESPONSIBILITY & AUTHORITY
The organization chart shown as Attachment 2 illustrates the main functional allocations of the
organization. This chart shows the structure of the organization as well as the reporting and interface
relationships between the different departments.
Following are the major roles, responsibilities and authorities of the VERITEC personnel are defined
in the job description manual in human recourse department as the following:

(1) Managing Director has overall responsibility for all activities of the VERITEC Operation,
including implementation of the HSE Programs. The Managing Director has delegated adequate
authority to assigned personnel for all functions / activities related to the HSE Programs as defined
within this HSE Manual.

(2) Human Resources Executive has been appointed by the Top Management as the VERITEC HSE
Management Representative with defined authority, responsibility and organizational freedom to
ensure that the requirements of the HSE Programs are planned, implemented and maintained.
The HSE Management representative has a direct responsibility to the Managing Director for all
activities of the HSE Department, including, those activities directly or indirectly related to the HSE
Programs for:
 Ensuring that activities / processes needed for the HSE management system are established,
implemented and maintained
 Reporting to Top Management on the performance of the HSE management system and any
need for improvement
 Ensuring promotion of awareness of customer requirements throughout the organization
 Liaisoning with external parties for matters related to HSE management system
 Developing qualification and training requirements for those personnel within the department
performing functions outlined in the HSE Programs
4.4.2 COMPETENCE, AWARENESS & TRAINING
VERITEC has reviewed and ensured that the personnel performing work affecting quality of health,
safety and environment are competent and are selected to perform work on the basis of their
education, training, skills and experience.

VERITEC has also ensured and taken all steps to:

 Determine the necessary competence for the personnel performing these works
 Provide appropriate training or other measures to fulfill these levels of competence
 Evaluate the effectiveness of training provided or actions taken
 Ensure that all personnel are awareness of the relevance and importance of their activities as
well as their contribution to achieve overall HSE Objectives and Targets
 Maintain proper records of all above activities including records of education, training, skills
improvements, experience etc
Related Procedure(s):
Training: VIS.QHSEP.015
4.4.3 CONSULTATION & COMMUNICATION
VERITEC has established appropriate communication channels and has ensured that all pertinent
information related to HSE and its effectiveness is communicated to and from all employees within
organization as well as other outside interested parties.
Management has also ensured that all concerned are:
 Involved in the development and review of policies and procedures to manage quality,
environment impacts and safety hazards.
 Consulted where there is a change that affects product / service quality, environment impact
and work place health and safety.
 Represented on HSE matters
 Informed as to who is their nominated Management Representative.

All above is achieved through personal meetings, information displays, management review meetings,
internal / external audits, e-mail system, phone, fax etc and more specifically through daily / weekly
safety meetings.
HSE meetings are held at intervals of not more than four weeks. Extraordinary meetings may be
summoned in cases of severe acci d
ent or when an incident has occurred which could have lead to an
accident.
The Senior VERITEC representative of the area or location or his nominated representative chairs the
meetings. The meeting agenda in c
ludes:
 Current HSE record,
 Outstanding actions from previous meetings,
 Relevant accidents/incidents and lessons learned,
 Ideas to improve HSE,
 Unsafe conditions,
 Any other HSE related topic.
Significant aspects: GENERAL MANAGER will decide to communicate the significant aspect
[ due to VERITEC works ] and the way of communication for each project on case by case basis.
4.4.4 DOCUMENTATION
The HSE Management System documentation of VERITEC includes:
 The QHSE Policy, Objectives & Targets,
 The description of the scope of HSE Management System,
 The description of the main elements of HSE Management System and their interaction, and
reference to related documents,
 The documents, including records, required by these two International Standards, and
 The documents, including records, determined by the organization to be necessary to ensure
the effective planning, operation and control of processes that relate to HSE significant aspects
and hazards.

4.4.5 CONTROL OF DOCUMENTS

VERITEC has ensured that all documents & data required by the established HSE Management
System are controlled.
It has also ensured that controls are applied to:
 Approve documents for adequacy prior to issue
 Review, update and re-approve documents as necessary
 Ensure that changes and the current revision status of the documents are identified
 Ensure that relevant version of applicable documents are available at all locations where
operations essential for the effective functioning of HSE system are performed
 Ensure that documents are legible and easily identifiable
 Ensure that documents of external origin such as standards, specifications etc are identified
and their distribution controlled
Obsolete documents and data are promptly removed from the point of use and are suitable identified
against the unintended use, if kept for legal or knowledge purposes
Related Procedure(s):
Control of Documents: VIS.QHSEP.001
4.4.6 OPERATIONAL CONTROL

VERITEC has identified those processes, operations and activities that are associated with significant
characteristics of service, environmental aspects and health & safety risks and has defined sufficient
control over these processes, operations and activities.
VERITEC has also ensured that these processes, operations and activities are carried out under
controlled conditions by defining appropriate procedures, work instructions and operating criteria
along with proper communication to suppliers and contractors of these requirements.
Related Procedure and work instruction(s):
Operational Control: VIS.QHSEP.011
Occupational Health and Safety Statistical Report: VIS.QHSEP.012

4.4.7 EMERGENCY PREPAREDNESS & RESPONSE

VERITEC has established and maintained procedures for identifying potential emergency situations
and potential accidents that may affect or can have impact on environment as well as likely illness and
injury to personnel.
This includes preventing and mitigating these impacts, review and revision of the systems and
procedures of emergency preparedness and response (if necessary), after the occurrence of incidents
or emergency situations.
VERITEC also tests all such procedures to conform to adequate actions in case of real need.
Related Procedure(s):
Emergency Preparedness and Response: VIS.QHSEP.013

4.5 CHECKING
VERITEC has planned and is carrying out production and service provisions under controlled
conditions. Controlled conditions include availability of information related to service, availability of
work instructions, use of suitable equipment, availability and use of monitoring and measuring
devices, implementation of monitoring and measuring methods and the implementation of release,
delivery and post-delivery activities etc.
4.5.1 PERFORMANCE MONITORING & MEASUREMENT
VERITEC has established a system to monitor information related to customer perception about
Veritec’s ability to meet or exceed customer requirements.
This includes handling of customer complaints on a top priority basis as well as contacting customers
by various means to assess his satisfaction level for the services provided by VERITEC.

VERITEC is monitoring and measuring service characteristics to conform requirements are met.
Inspection, monitoring, measuring and testing activities are carried out at various stages of service
realization.
All records are being maintained as evidence indicating the personnel authorizing service release.
System has been defined not to allow release of any service unless planned arrangement for
monitoring and measurement have been carried out or the release has been authorized by a competent
authority / customer.

VERITEC has established suitable actions at appropriate stages of the whole HSE Management
System to monitor and measure performance of each and every element of HSE Management System.

Various controls have been specified in each process to assess existing situation, find out
improvement areas and to take suitable action(s) to eliminate mistakes if any to enhance the
effectiveness of the system to bring efficiency.

Both qualitative and quantitative measures, appropriate to the needs of the organization are taken to
monitor the extent to which the organization’s HSE Objectives & Targets have been met.

Proactive measures of performance that monitor compliance with the HSE Programs are taken along
with reactive measures of performance to monitor accidents, incidents, ill health, near-misses and
other historical evidence of deficient HSE performance.
Records of these monitoring and measurement activities are being taken as inputs for deciding
corrective / preventive action(s).
Related Procedure(s):
Performance Monitoring and Measurement VIS.QHSEP.014
4.5.2 EVALUATION OF COMPLIANCE
VERITEC has established and maintained a procedure for periodically evaluating its HSE
performance in compliance to applicable legal and other requirements to find out its continuing
suitability to these requirements.
Records of all such evaluations are being maintained properly.
Related Procedure(s):
Legal and Other Requirements: VIS.QHSEP.008

4.5.3 NON-CONFORMITIES, CUSTOMER COMPLAINTS, ACCIDENTS,

INCIDENTS, CORRECTIVE & PREVENTIVE ACTION

4.5.3.1 NON-CONFORMITIES, CUSTOMER COMPLAINTS

The organization has established implemented and maintained system for dealing with actual and
potential non-conformities, including customer complaints and for taking corrective and preventive
action.
The procedure established defines identification, investigation, and evaluation of non-conformities
and also the need for corrective / preventive action(s) along with review of the effectiveness of
action(s) taken.
It is ensured by VERITEC that all actions taken to mitigate or manage non-conformities are
appropriate to the nature and mag
nitude of the non-conformity.
HSE documentation is amended
ccordingly if required to prevent similar non-conformities in other
a processes also.
Related Procedure(s):
Non-conformities, Corrective and Preventive Action: VIS.QHSEP.006

4.5.3.2 ACCIDENTS, INCIDENTS, CORRECTIVE & PREVENTIVE ACTION

VERITEC has established a specific procedure to define responsibilities and authorities for handling
and investigation of accidents and incidents, taking action to mitigate any consequences arising from
these accidents and incidents.
It has also ensured that actions are initiated and completed for corrective and preventive measures and
also confirmed for their effectiveness.
Effectiveness of these actions is ensured even before implementing these actions by conducting a risk
assessment review process.
VERITEC initiates appropriate action(s) to eliminate cause of non-conformities in order to prevent its
recurrence depending upon the nature and magnitude of the problem.
Corrective action(s) include(s) reviewing non-conformities, determining root cause of non-
conformities, evaluating need for corrective action so that non-conformities do not recur, determining
and taking action(s) required, records of action(s) taken and also reviewing effectiveness of corrective
action(s) taken.
Suitable preventive action(s) are taken to ensure safeguarding similar other processes for potential
non-conformities.
Related Procedure(s):
Incidents and Accidents Report VIS.QHSEP.015

4.5.4 CONTROL OF RECORDS

VERITEC has established and maintained records to demonstrate and provide an evidence to meet the
requirements of the established HSE Management System and has ensured that the records:
 Are legible, identifiable, retrievable, and protected from loss, damage and / or deterioration.
 Demonstrate the effective implementation of the elements of the HSE Programs.
 Provide evidence that the products / services comply with the specified requirements.
 Are assessable to the customer or its representative when specified in the contract / order.
VERITEC has established and maintained a documented procedure to define the controls needed for
the identification, storage, protection, retrieval, retention and disposition of records.
Related Procedure(s):
Control of Records: VIS.QHSEP.002
4.5.5 INTERNAL AUDIT

VERITEC has established and maintained a programme to periodically conduct audits to assess the
performance of HSE Management System as well to find out areas for improvement.
Trained auditors, independent of the area being audited, to ensure that VERITEC is meeting all
planned arrangements and also to check the effectiveness of the established and implemented HSE
Management System, do these audits at a fixed interval.
Audit results are reported to top management and are discussed during management review meetings.
Records of these internal audits are maintained along with associated action(s) records.
Related Procedure(s):
Internal Audit: VIS.QHSEP.005

4.6 MANAGEMENT REVIEW

The Top Management ensures that the established HSE Management System is continually suitable,
adequate and effective in getting the planned results and also in meeting customer requirements by
reviewing its performance at least twice in a year.

The following topics are reviewed during the meeting as found necessary in addition to the agenda
proposed by the Management Representative.

i. Quality, Health, Safety & Environment Policy and Objectives, particularly with regard to
VERITEC’s goals and the needs and expectations of its clients

ii. Review includes assessing opportunities for improvement and the need for changes to the HSE
Management System, including the QHSE Policy, Objectives, Targets and Programs in the
light of internal / external audit results, changing circumstances and the commitment for
continual improvement. Internal and external audit results and evaluations of compliance.
iii. Process performance & product conformity
iv. Supplier performance
v. Objectives and targets
vi. Non-conformities, accident, potential hazards and emergency situations
 vii. Corrective and preventive actions
viii. Training needs
ix. Feedback from customer & interested parties
x. Overall effectiveness of the management system
xi. Areas of continual improvement
xii. Changing circumstances, including developments in Legal & other requirements related to its
environmental aspects.
xiii. Resources

Outputs from the management review include actions related to:

a) Improvement of the integrated management system and its processes.
b) Improvement of servic
es related to customer requirements.
c) Resource needs.
d) Training needs.
e) Change to environmental policy, objectives, targets and other elements, consistent with
the commitment to continual im
provement.
f) Date of next Management Review meeting.

Records of management review meetings are being maintained.

Related Procedure(s):
Management Review: VIS.QHSEP.003
ANNEXURE 1:

HSE Policy of VERITEC

We at Veritec are committed to provide services and focused on distributing the best high services to
our customers and have always represented some of the finest names in worldwide and that will meet
100% of our client’s expectations while ensuring the health & safety of all personnel and the
protection of the Environment.

Veritec have recognized the importance of Health, Safety and Environmental (HSE) Management and
the benefits it will bring to the com
pany, employees and the country at large.
We are committed to ensure that health, safety and environment at work is a primary business
objective and accordingly the company is committed to educating and training its employees in HSE
Matters.

Further, we aim to comply with all the legislative requirements applicable to UAE and to promote
improvement of relevant HSE related issues. We will support and cooperate with our customers,
business partners and government agencies in their HSE programmes.

Veritec management has defined this HSE policy in relevance to its strategic objectives. This policy
should be well understood at all levels of the company

Veritec through its HSE Management system will implement this policy. All employees and
Contractors are required to be committed to and perform their duties according to this HSE Policy and
in line with the international Standards ISO 14001 and OHSAS 18001
Appointment of HSE Management representative

ABU DHABI : JUN., 21st., 2013

SUBJECT: OHSAS Certificate 18001 & ISO14001

Whereas VERITEC is getting on to obtain OHSAS 18001, ISO14001 certificates in respect of HSE
Management Systems of environment & Safety and for the purpose of the same to establish and
implement and application of the same, the top management has decided to appoint:

Mr. as HSE Managem

ent Representative for HSE management System for
Environmental, Occupational Health & Safety Management Systems. Apart from other
Responsibilities assigned to him, the responsibilities as HSE Management Representative at Main
office and all sites will include the following:

 Follow-up and facilitating the implementation of the HSE management systems.

 Participating and assisting to overcome any obstacles that would arise during implementation
of the HSE system.
 Strengthening any weakness point affects the HSE system.
 Attending any necessary
meetings with committee members of Certification Body and
consultant.
 Help to Establishment of H
SE manuals, procedures and work instructions with different
departments and all sites.
 Conducting internal Audit periodically to verify the good implementation of HSE
management system.
 Submitting reports to the Top Management on the performance of HSE management system
and potential proactive opportunities for improvement.
 Following-up corrective and Preventive Actions.
 Ensuring that HSE instructions are implemented for all subcontractors/ suppliers.
ANNEXURE 2: ORGANIZATION CHART
 ANNEXURE 3
Ser Work instruction Name CODE NO Standard
1 Display screen equipments WI-001 ISO14001 & OHSAS18001
2 Office noise safety. WI-002 ISO14001 & OHSAS18001
3 Office related illness& injury from falls WI-003 ISO14001 & OHSAS18001
4 Office material storage WI-004 ISO14001 & OHSAS18001
5 Office lighting WI-005 ISO14001 & OHSAS18001
6 Office fire prevention WI-006 ISO14001 & OHSAS18001
7 Emergency preparedness WI-007 ISO14001 & OHSAS18001
8 Safe lifting & handling WI-008 ISO14001 & OHSAS18001
9 Struck by or striking objects WI-009 ISO14001 & OHSAS18001
10 Office electrical safety WI-010 ISO14001 & OHSAS18001
11 Indoor air quality & ventilation WI-011 ISO14001 & OHSAS18001
12 Office safety dos and dos not check list WI-012 ISO14001 & OHSAS18001
13 Defense driving WI-013 ISO14001 & OHSAS18001
14 Response in the Event of Fire WI-014 ISO14001 & OHSAS18001
15 Road Transport WI-015 ISO14001 & OHSAS18001
16 Use of hand portable fire extinguishers WI-016 ISO14001 & OHSAS18001
17 Road Transport Safety Manual WI –017 ISO14001 & OHSAS18001