Case of Moot 2
Case of Moot 2
Case of Moot 2
Webfix Ltd
Grabbit and Runn are estate agents. They wanted to increase their business and raise their market
profile, so they decided to invest in a new website for use in promoting the houses and other
properties they sold. They paid Webfix, a website design company, to re-design their existing
website according to a detailed specification, for a total cost of £10,000. Part of the package
included software that would enable Grabbit and Run to upload photos to the website and edit
them online.
Two months after the work was completed and Webfix had been paid, Grabbit and Runn put
promotional literature for the properties they were attempting to sell on the new website. All
went well until one day when all the images (photos of the houses etc for sale) stored on the
website suddenly became corrupted. The website hosts told them the photos were irretrievable
and the properties would all have to be re-photographed. Grabbit and Runn had to retake
approximately 100 photographs that were lost, and in the meantime had no pictures of the
properties they were selling on the website. Because of this, they failed to make two property
sales, as a result of which they lost a total of £15,000 commission (the sales were arranged by
other agents with purchasers who had been making enquiries with Grabbit and Runn until the
website went down).
It was established that the corruption of the digital image files was caused by a fault in the
software that was designed and supplied by Webfix. Webfix accept liability for the cost of
replacing the faulty software, but deny liability for the loss of commission, relying on Clause 2
of the contract that was signed by Grabbit and Runn:
"The Customer agrees that Webfix’s liability in the event of any goods (including software) or
service being defective shall be limited to replacement cost and that under no circumstances will
Webfix be liable for any consequential loss whatsoever."
Grabbit and Runn sue Webfix for breach of contract in order to recover the lost commission. In
the County Court, it was held:
1) Webfix were clearly in breach of s4(2) Supply of Goods and Services Act 1982 in that the
software provided with their design service was not of satisfactory quality. The £15,000 lost
commission was a result of this breach and was not too remote, falling within the remit of
foreseeable damage according to the principle in Hadley v Baxendale, thus Webfix are liable for
the £15,000 unless clause 2 of the contract is deemed to exempt them from liability on this
occasion.
2) Clause 2 was incorporated into Grabbit and Runn’s contract with Webfix by virtue of being
signed, but could not be relied on to limit liability for the breach of s4(2) SGSA because a) under
UCTA 1977 s7(2) it is not possible to limit liability for breach of s4 SGSA where someone deals
as consumer, and b) Grabbit and Runn on this occasion dealt as consumer within the definition
of s12 UCTA because of the decision of the Court of Appeal in R&B Customs Brokers v United
Dominions Trust.
1) That the damage being claimed for was in fact too remote, as it falls outside of the ordinary
Hadley v Baxendale principles and is more properly construed as being damage of the type
envisaged in Victoria Laundries v Newman, thus Grabbit and Runn has no claim and the
application of Clause 2 is immaterial.
2) If the court finds in the alternative that the damage was foreseeable;
i) on the true construction of s12 UCTA, Grabbit and Runn should not be treated as dealing as
consumer, and
ii) if Grabbit and Runn did not deal as consumer, then a) under s7(3) UCTA the clause is subject
to the requirement of reasonableness, and b) the clause is reasonable.
Please note: The contract between Grabbit and Runn Ltd and Webfix Ltd was concluded
before 1 October 2015 when the Consumer Rights Act 2015 entered into force.