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    Process To Pratices

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    Andrea Giuliani
    The document outlines the processes in ITIL v3 and ITIL 4. In ITIL v3, the processes are organized into four main stages: service strategy, service design, service transition, and service operation. ITIL 4 practices are grouped into general management, service management, and technology management. The document provides lists of the specific processes that fall under each stage or practice.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd

    Process To Pratices

    Uploaded by

    Andrea Giuliani
    106 views3 pages
    The document outlines the processes in ITIL v3 and ITIL 4. In ITIL v3, the processes are organized into four main stages: service strategy, service design, service transition, and service operation. ITIL 4 practices are grouped into general management, service management, and technology management. The document provides lists of the specific processes that fall under each stage or practice.

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    Process to Pratices.xlsx

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    The document outlines the processes in ITIL v3 and ITIL 4. In ITIL v3, the processes are organized into four main stages: service strategy, service design, service transition, and service operation. ITIL 4 practices are grouped into general management, service management, and technology management. The document provides lists of the specific processes that fall under each stage or practice.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    106 views3 pages

    Process To Pratices

    Uploaded by

    Andrea Giuliani
    The document outlines the processes in ITIL v3 and ITIL 4. In ITIL v3, the processes are organized into four main stages: service strategy, service design, service transition, and service operation. ITIL 4 practices are grouped into general management, service management, and technology management. The document provides lists of the specific processes that fall under each stage or practice.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 3

    ITIL v3 Processes

    Service strategy

    Strategy Management
    Financial management
    Service portfolio management
    Business Relationship Management
    Demand management

    Service design

    Design Coordination
    IT Service continuity management
    Availability management
    Capacity management
    Service level management
    Supplier management
    Information security management
    Service catalogue management

    Service transition

    Transition planning & support


    Change management
    Service asset & configuration management
    Release & deployment management
    Service validation & testing
    Change Evaluation
    Knowledge management

    Managing People through Service Transitions

    Service operation

    (processi)
    Event management
    Problem management
    Incident management
    Request fulfillment
    Access management

    (functions)
    Service desk
    Technical management
    IT operations management
    Application management

    _x000D_ TIM - Uso Interno - Tutti i diritti riservati.


    #
    Continuai Service improvement

    Service measurement
    Service reporting
    7 step improvement process

    _x000D_ TIM - Uso Interno - Tutti i diritti riservati.


    #
    ITIL 4 Practices
    General management

    Strategy management SS
    Service financial management SS
    Portfolio management SS
    Relationship management SS
    Architecture management SD
    Continual improvement CSI
    Information security management SD
    Knowledge management Measurement and reporting ST/CSI
    Organizational change management ST
    Project management SD
    Risk management SD
    Supplier management Workforce and talent management ST

    Service management

    Business analysis SS
    Service design SD
    Availability management SD
    Capacity and performance management SD
    Service catalogue management SD
    Service continuity management SD
    Service level management SD
    Change control ST
    Service configuration management ST
    IT asset management ST
    Service validation and testing ST
    Service request management ST
    Release management ST
    Monitoring and event management Problem management SO
    Incident management SO
    Service desk SO

    Technology management

    Deployment management ST
    Infrastructure and platform management SO
    Software development and management SO

    _x000D_ TIM - Uso Interno - Tutti i diritti riservati.


    #

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