SOP Service Apartment Operator

Standard Operating Proceduce (SOP) for (Jesselton Homestay)
Housekeeping Guideline
1. General cleaning guideline for housekeeping staff after guest(s) check out.
 Wear protective gear while you clean.
 Ventilate rooms before you clean.
 Wash hands thoroughly before and after each cleaning process
 After cleaning, sprayed with disinfectant.
 Mop floor, bathrooms, bedrooms, furnitures and surfaces with the right disinfection
cleaner.
 Pack all the rubbish or leftover foods into a plastic bag before dispose it.
 Clean and disinfect household appliances such as TV, refrigerator, doorknobs and
handles, light switches,remote control, tables, windows, keys, hair dryers, railing,
ironing boards and garbage bins.
2. Cleaning Guideline for Kitchen
 Clean and disinfect surfaces like sink, tap, cabinet handles and pulls.
 Clean and disinfect kitchen appliances.
 Clean and disinfect kitchenware.
 Clean and disinfect dining table and chairs
3. Cleaning Guideline for Bathrooms
 Clean and disinfect toiletreiess such as shampoo, conditioner, bodywash
 Clean and disinfect fittings such as bathtub, toilet bowl, sink and tap, towel rails,
 Clean and disinfect handles and pulls
4. Cleaning Guideline for Balcony/ Kitchen Yard
 Clean and disinfect washing machine

Standard Operating Proceduce (SOP) for (Jesselton Homestay)
SOP for in-house guest during your stay with us :-
 A maximum of 6 persons including children are allowed to stay in one unit of 3-bedroom
apartment.
 All in-house guests must registered themselves to the security guard before entering the
premise. Names and body temperature must be recorded. Guests' body temperature exceed
37.5℃ are not allowed to enter or check in into this premise.
 Maintain a distance (at least 1m) between yourself and others, especially those who are
coughing, or sneezing.
 Use face mask whenever going in or going out of the apartment.
 Guests are not allowed to use swimming pool, gym room, sauna room, and squash room.
 Guests are advised to stay in the room and always follow instructions instructed by security
personnels
 Strictly follow to the SOP during using the common facilities like lifts and lobby area,
 Seek medical care if you develop symptons like fever, cough or breathing difficulties during
your trip.
 Guests are advised to stay in the room if feeling unwell and call the Operator/ Owner to seek
for medical consultation.

HEALTH DECLARATION FORM (Jesselton Homestay)
1. Full name :……………………………………………………………...... (Use block letters)
2. Gender: Male / Female Age : ……........ Body Temperature : ….................... ℃
3. IC / Passport Number : ……………………… Nationality : …………...............................
4. Address in Malaysia: …………………………………………………………………..
…………………………………………………………………………………………...........
....................................................................................................................................................
5. Telephone No. House/ Office/ Mobile: …................................................................................
1. Have you been to any area or countries of COVID-19 as indicated by WHO over the past 14
days? Yes or No
If Yes, please provide date of departure from the said country : ……
………………………………...................................................................................................
2. Have you had any of the following symptoms over the past 14 days? Yes or No
If Yes, eg:- fever, cough, difficulty in breathing, sore throat or other symptoms (please
specify) :
………………………………………….................................................................................
3. Have you been in close contact with person suspected to have COVID-19? Yes or No.
If the answer is yes to either of the question above, please report to the Health Screening Area.
Definition close contact :

• Health care associated exposure, including providing direct care for COVID-19 patients, working with health care
workers infected with COVID-19, visiting patients or staying in the same close environment of a COVID-19 patient.
• Working together in close proximity or sharing the same classroom environment with a with COVID19 patient
• Traveling together with COVID-19 patient in any kind of conveyance
• Living in the same household as a COVID-19 patient
Signature:………………………… Date :…………………

Service Apartment Operator Preventive Measures (Jesselton Homestay)
 Maximum occupancy for one unit of three bedrooms apartment is limit to 6 persons only
(including children); one unit of five bedrooms duplex penthouse is limit to 10 persons only
(including children).
 To keep all staffs and guests' record who had stayed in the premise,eg:-
- check in and check out dates, unit apartment which they stayed, guests' personal details
and contact number for possible public health action in case the patient is confirmed to be
infected with COVID-19.
 To conduct a brief questionaire to gather guests travel history for the past 14 days and
required each guest to fill up a health declaration form.
 To provide each copy of the health declaration forms to the management office / security
personnel in charge for review before guest to check in into the premise and the
management of Marina Court do not hold any responsibility for our guests' health
conditions.

SOP Service Apartment Operator

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What are the cleaning guidelines for different areas?

What are the cleaning guidelines for different areas?

What are the SOPs for guests during their stay?

What are the SOPs for guests during their stay?

Standard Operating Proceduce (SOP) for (Jesselton Homestay)

 Wear protective gear while you clean.

 Ventilate rooms before you clean.

 Wash hands thoroughly before and after each cleaning process

 After cleaning, sprayed with disinfectant.

ironing boards and garbage bins.

2. Cleaning Guideline for Kitchen

 Clean and disinfect kitchen appliances.

 Clean and disinfect kitchenware.

 Clean and disinfect dining table and chairs

3. Cleaning Guideline for Bathrooms

 Clean and disinfect toiletreiess such as shampoo, conditioner, bodywash

 Clean and disinfect handles and pulls

4. Cleaning Guideline for Balcony/ Kitchen Yard

 Clean and disinfect washing machine

SOP for in-house guest during your stay with us :-

37.5℃ are not allowed to enter or check in into this premise.

 Use face mask whenever going in or going out of the apartment.

for medical consultation.

1. Full name :……………………………………………………………...... (Use block letters)

2. Gender: Male / Female Age : ……........ Body Temperature : ….................... ℃

3. IC / Passport Number : ……………………… Nationality : …………...............................

4. Address in Malaysia: …………………………………………………………………..

5. Telephone No. House/ Office/ Mobile: …................................................................................

If Yes, please provide date of departure from the said country : ……

Definition close contact :

Signature:………………………… Date :…………………

infected with COVID-19.

required each guest to fill up a health declaration form.

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