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    Performance Improvement Plan Template 1 - 908445459

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    This Performance Improvement Plan aims to improve patient satisfaction at Baylor Scott & White hospital by the end of 2020. Recent surveys found that only 68% of patients reported staff explained medications before administration. The PIP identifies goals of improving patient communication about medications and performing follow-up surveys. An action plan includes training staff on patient communication and conducting follow-up phone calls and surveys. Resources like administrative assistance, nursing directors, and quality improvement staff will implement the plan and monitor outcomes. The expectation is to increase the medication communication satisfaction rate to 72% by January 2021 through these efforts.

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    © All Rights Reserved
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    Performance Improvement Plan Template 1 - 908445459

    Uploaded by

    api-534828007
    462 views3 pages
    This Performance Improvement Plan aims to improve patient satisfaction at Baylor Scott & White hospital by the end of 2020. Recent surveys found that only 68% of patients reported staff explained medications before administration. The PIP identifies goals of improving patient communication about medications and performing follow-up surveys. An action plan includes training staff on patient communication and conducting follow-up phone calls and surveys. Resources like administrative assistance, nursing directors, and quality improvement staff will implement the plan and monitor outcomes. The expectation is to increase the medication communication satisfaction rate to 72% by January 2021 through these efforts.

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    This Performance Improvement Plan aims to improve patient satisfaction at Baylor Scott & White hospital by the end of 2020. Recent surveys found that only 68% of patients reported staff explained medications before administration. The PIP identifies goals of improving patient communication about medications and performing follow-up surveys. An action plan includes training staff on patient communication and conducting follow-up phone calls and surveys. Resources like administrative assistance, nursing directors, and quality improvement staff will implement the plan and monitor outcomes. The expectation is to increase the medication communication satisfaction rate to 72% by January 2021 through these efforts.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    462 views3 pages

    Performance Improvement Plan Template 1 - 908445459

    Uploaded by

    api-534828007
    This Performance Improvement Plan aims to improve patient satisfaction at Baylor Scott & White hospital by the end of 2020. Recent surveys found that only 68% of patients reported staff explained medications before administration. The PIP identifies goals of improving patient communication about medications and performing follow-up surveys. An action plan includes training staff on patient communication and conducting follow-up phone calls and surveys. Resources like administrative assistance, nursing directors, and quality improvement staff will implement the plan and monitor outcomes. The expectation is to increase the medication communication satisfaction rate to 72% by January 2021 through these efforts.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Performance Improvement Plan (PIP)

    To: Hospital Leadership / Chief Medical Officer/ Head Nurse


    From: Terin Encalade
    Date: May 8th 2020
    Regarding: <Performance Improvement Plan/Recommendations for Overall Patient Satisfaction

    Purpose of the PIP:


    • The purpose of this PI plan is to improve patient satisfaction at Baylor Scott & White to exceed the
    national average by the end of the calendar year of 2020.

    Performance Areas of Concern (Problem Statement):


    • In the latest survey, only 68 percent of patients reported that staff explained medication before
    administration of the medication.

    Observations and Data to Support the Problem:


    1. Baylor Scott & White scored a 68 %

    2. Patients have no knowledge of medication before hand


    3. Communication with the nursing staff the importance of educating the patient.

    Step 1 - Identify Improvement Goals:


    1. Improve patient communication regarding medication and increase patient percentage above
    Texas average for year 2021
    2. Perform patient follow up after discharge

    Step 2 – Action Plan:

    Goal Goal How to Accomplish Start Date End Date Assigned To


    #
    1 Improve overall • Train clinical 05/10/2020 01/01/2021 • Nursing Directors
    Patient staff to • Medical Directors
    Experience communicate • Nurses/Providers
    with patients
    1
    Performance Improvement Plan (PIP)
    • Quality
    Improvement
    Staff
    • Nursing Staff
    • Medical Staff
    2 Perform Follow- • Follow-up phone 05/10/2020 01/01/2021 • Care
    up/Satisfaction calls by Care Coordinators
    Surveys Coordinators • Admin. Assist.
    • Electronic
    Surveys

    Step 3 – Resources:

    Listed below are recommended resources to complete the improvement activities:

    Resource Role
    Administrative Assistant Survey development/deployment
    Nursing Director Monitor outcomes/develop staff/oversee patient satisfaction
    Medical Director Monitor outcomes/develop staff/practice changes
    Care Coordinators Engage patients for follow-up
    Quality Improvement Staff Define project, guide performance improvement, develop data, monitor
    change
    Nursing Staff Implement changes/improvement
    Medical Staff Implement changes/improvement

    Step 4 – Expectations:

    The following performance standards must be improved to demonstrate progress towards achieving
    each improvement goal: Ex.
    1. Increase patient satisfaction with communication of medication from _68__% to 72___% by
    01/01/2021
    2. Survey 100% of patients given medications for a goal for 80% satisfaction by 05/10/2021.

    <include any other expectations for completing the PIP including necessary meetings, oversight, roles,
    responsibilities, incentives, and methods such as DMAIC, PDSA, etc.>

    Acknowledgements:

    PIP Proposer: _____________________________________________ Date: _____/______/________

    Medical Director: _________________________________________ Date: _____/______/________


    ___I accept this Performance Improvement Plan as written
    ___I accept this Performance Improvement Plan with changes (to follow) by _____/______/_______

    Nursing Director: _________________________________________ Date: _____/______/________


    ___I accept this Performance Improvement Plan as written
    ___I accept this Performance Improvement Plan with changes (to follow) by _____/______/_______
    2
    Performance Improvement Plan (PIP)
    Chief Quality Officer: _________________________________________ Date: _____/______/________
    ___I accept this Performance Improvement Plan as written
    ___I accept this Performance Improvement Plan with changes (to follow) by _____/______/_______

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