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    Informal & Formal Verbs

    Uploaded by

    Mary
    This document provides informal and formal alternatives for various verbs, transitions, emphasis words, letter expressions, and slang. It also includes tips for using urgency words, exclusive deals, persuasive language, questioning techniques, active listening skills, avoiding negative language, and seeing things from the customer's perspective to improve sales.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Informal & Formal Verbs

    Uploaded by

    Mary
    52 views5 pages
    This document provides informal and formal alternatives for various verbs, transitions, emphasis words, letter expressions, and slang. It also includes tips for using urgency words, exclusive deals, persuasive language, questioning techniques, active listening skills, avoiding negative language, and seeing things from the customer's perspective to improve sales.

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    Informal&Formal.docx

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    This document provides informal and formal alternatives for various verbs, transitions, emphasis words, letter expressions, and slang. It also includes tips for using urgency words, exclusive deals, persuasive language, questioning techniques, active listening skills, avoiding negative language, and seeing things from the customer's perspective to improve sales.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    52 views5 pages

    Informal & Formal Verbs

    Uploaded by

    Mary
    This document provides informal and formal alternatives for various verbs, transitions, emphasis words, letter expressions, and slang. It also includes tips for using urgency words, exclusive deals, persuasive language, questioning techniques, active listening skills, avoiding negative language, and seeing things from the customer's perspective to improve sales.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 5

    Informal & Formal

    Verbs
    Informal Formal
    Say sorry Apologize
    Go up Increase
    Go down Decrease
    Set up Establish
    Find out Discover
    Stand for Represent
    Point out Indicate
    Get in touch with Contact
    It’s about It concerns, It is in regards to
    Need to Required
    Think about Consider
    Deal with Handle
    Seem Appear
    Show Demonstrate, illustrate, portray
    Start Commence
    Keep Retain
    Show up Arrive
    Let Permit

    Transitions
    Informal Formal
    Anyways Nevertheless
    Plus/Also Moreover/Furthermore
    But However
    So Therefore/Thus
    Also In addition, Additionally
    ASAP As soon as possible
    Okay, OK Acceptable
    I think In my opinion
    In the end Finally
    To sum up In conclusion
    Basically To summarize
    Anyway Notwithstanding
    All right Acceptable
    Emphasis Words
    Informal Formal
    Lots of/ a lot of Much, many
    Tons of, heaps of Large quantities of, a number of
    Totally Completely, strongly
    Really, very Definitely

    Letter Expressions
    Informal Formal
    Hi Robert, Dear Sir or Madam
    Just wanted to let you know I am writing to inform you
    Love Yours sincerely, your faithfully
    Hope to hear from you soon I look forward to hearing from you
    You can call me if you need anything Please do not hesitate to contact me

    Slang
    Informal Formal
    Kids Children
    Bad Negative
    Good Positive
    Really big Considerable
    Right Correct
    Wrong Incorrect
    Smart Intelligent
    Words that Highlight Urgency
     Now
     Hurry
    That Extra Something
     Quick
     Limited Offering an extra incentive to make the
     Running Out
     Fast sale more appealing is a strong way to
     New
    close a sale. In doing so, you add
     Deadline
     Last Chance urgency and motivation to the sale.
     Final
     Never again
     Expires

    Everyone Loves an Exclusive Deal


     Members Only
     Ask for an Invitation
     Be one of the few
     Become an insider
     Be the first to hear about…
     Only available to subscribers/existing customers
     Limited
     Class full
     Login required
    What You Should Always Say

     easy
     results
     save
     discover, reveal
     guarantee
     safety
     free
     profit, return
     health
     love
     money, cash
     investment
     proven
     you, yours
     gain, benefit
     now, new

    Questioning
    Being effective at questioning prospects can help you explore their wants, needs, pain
    points, and desires, create dialogue, and get to the bottom of your clients’ challenges, so
    you can more appropriately position your products and make the sale by addressing their
    true needs.
    It seems like a simple skill to master, but active listening is something that many sales
    people fail at. They may give their prospects time to talk, but all they do is nod their
    heads then go right back to their sales pitch.

    Using any negative when you're referring to your product or


    service is a no.
    Do not say, Buy or Spend when you can say Invest.
    Do not use the word Contract. Use Agreement or Proposal.
    Do not say, Your first payment. Say, Initial investment.
    Do not say, Our price or Our discount. Speak in terms of Your
    savings, Your payback, Your discount.

    Problems – challenge

    Contract – agreement

    Cost, Price, Payment – investment

    See From Your Customer’s Perspective


    Great sales reps know how to relate to their buyers.

    A sales person who acts nervous or bored around clients isn’t going to make sales

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