Chapter 1 B

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TELEPHONING

Chapter 1 I’D LIKE TO


SPEAK TO…

BRAINSTORMING
Write a paragraph aout what is going on in the picture.
Guess what those people say in the telephone?

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USEFUL PHRASES
Repeat the phrases below loudly?
EXERCISE 1
Exercise 1 is taken from Wyatt (2007). Complete these dialogues with words and
expressions from the box.

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GAME: FIND THE COLLEGE WHO…
This exercise is taken from Lloyd & Preier (1996:2a).
Find the appropriate colleague (rekan) to work with
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EXERCISE 2
In a group of 2, make a dialog based on the following scheme:
RECEPTIONIST :
____________________________________________________
_____________ CALLER :
____________________________________________________
_____________ RECEPTIONIST :
____________________________________________________
_____________ CALLER :
____________________________________________________
_____________ RECEPTIONIST :
____________________________________________________
_____________ CALLER :
____________________________________________________
_____________ RECEPTIONIST :
____________________________________________________
_____________ CALLER :
____________________________________________________
_____________ RECEPTIONIST :
____________________________________________________
_____________ CALLER :
____________________________________________________
_____________

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EXERCISE 3: CALL A COMPANY
In a group of 2 students, prepare (persiapkan) a roleplay
with the following topic. Explain (terangkan) your detail
to your teacher. Then, practise the call with your friend. 1.
Call a shop to ask (meminta) for prices or products.
2. Call a hotel to book a night's accomodation
3. Call a travel agent to ask about a flight (penerbangan) or tourism
package (paket wisata)

GRAMMAR IMPERATIVE (KATA PERINTAH)


Dalam kelompok terdiri atas 2-3 orang, jawab pertanyaan
berikut dalam bahasa Indonesia 1. Apa kegunaan kata
perintah?
2. Bagaimana cara anda membuat kata
perintah dalam bahasa Indonesia? 3.
Bagaimana cara anda membuat kata
perintah dalam bahasa Inggris?

IMPERATIVE
TAKE NOTE:
_________________________________________________________
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_________________________________________________________
____________________________
_________________________________________________________
____________________________

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EXERCISE 4
In group of 2-3 students, answer the following question.
Look at the plan of the offices of WorldMedia. Write down the
directions from reception to the following room:
1. meeting room :
_________________________________________________
__________ 2. w.c. :
_________________________________________________
__________ 3. sales :
_________________________________________________
__________
Again, do the following exercise
1. A: Can you tell me the way to the Accounts Department?
B:
_____________________________________________
_____________________ 2. 2 A: Can you tell me the
way to the Production Department?
B:
_____________________________________________
_____________________ 3. 3 A: Can you tell me the
way to the Rights Department?
B:
_______________________________________________________
___________

REFERENCES
Lloyd, Angela & Anne Preier. 1996. Business Communication
Games. Oxford: Oxford University Press.
Sweeney, Simon. ---. English for Business Communication.
Cambridge: Cambridge University Press.
Wyatt, Rawdon. 2007. Check Your English Vocabulary for
Business Administration 4th edition. London: A&C
Black.

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